SUPER IMPORTANT- make sure you are using a diluted solution. The company sells a non-diluted and diluted solution. The non-diluted solution comes with a cap and no straw. If you put in 16 ounces of the non-diluted solution, the machine will not make ice and overheat. I just got on the phone with Support because this is exactly what I did and this is how I figured out my problem. If this is what you did like me, the solution is is to turn the water supply back on pull the drain plug let it drain and then fill back up with water and put the plug back in. Repeat this step 10 times until the acid cleaner is flushed out. From there, turn the ice machine back on and let the machine make ice again with water. You’re gonna want to melt and clean out the basin after the first load of ice is created. After that, you should be good to go. The technician told me that the machine is very clean and does not need to be cleaned again.🎉
You say after the cleaning cycle is done and all the lights are off, with the water STILL ON, pull the drain plug and let the water drain. With the water still on it just runs the water through and never quits! The instructions have to be wrong and that pisses me off.
SUPER IMPORTANT- make sure you are using a diluted solution. The company sells a non-diluted and diluted solution. The non-diluted solution comes with a cap and no straw.
If you put in 16 ounces of the non-diluted solution, the machine will not make ice and overheat.
I just got on the phone with Support because this is exactly what I did and this is how I figured out my problem.
If this is what you did like me, the solution is is to turn the water supply back on pull the drain plug let it drain and then fill back up with water and put the plug back in. Repeat this step 10 times until the acid cleaner is flushed out.
From there, turn the ice machine back on and let the machine make ice again with water.
You’re gonna want to melt and clean out the basin after the first load of ice is created.
After that, you should be good to go. The technician told me that the machine is very clean and does not need to be cleaned again.🎉
I wish I read your post before proceeding. I did what you did, and I was at my wits end. THANK YOU!!! 🥂
Massively helpful comment!
Yep, just read comments and I did the same. Didn't realize I was supposed to dilute first😬
I clean mine once a quarter since I live on well water with a whole house filtration system. Works like a charm!
How long do you wait after declaring to consume the ice again?
Finally! Been watching the applianceconnection video for years. Good to see Scotsman post there own. Thank you - love the ice.
How long should it take for the ice to start dropping after the compressor turns on? I feel like I’m waiting a while.
When I have my water reservoir in the OFF position, there is still water filling it up. Is this correct?
Is there a good way to clean the calcium build up off the faceplate without scratching it up?
What if it doesn't make any ice once we turn off the water and add the cleaner. We've already pressed both buttons for five seconds several times.
same problem
Will the unit rust where the white door seal contacts?
When I pressed the ON OFF button and the CLEAN RESET button for 5 seconds, but the time to clean light did blink. Please help
When I remove the cover the water valve is already in the off position per your video and I can’t get it to turn either way.
I got the plastic valve back on,but not before I thought I’d break it.
Mine is making a terrible noise after cleaning and won’t still making noise. What should I do? Please help
You can try to turn the machine off and putting some hot water down the auger
Where do I purchase the scale remover?
I purchased a 16 oz from Amazon for roughly $20. Item 19-0653-01
You say after the cleaning cycle is done and all the lights are off, with the water STILL ON, pull the drain plug and let the water drain. With the water still on it just runs the water through and never quits! The instructions have to be wrong and that pisses me off.
My 5 year-old Scotsman SCN060 motor is all corroded. Not sure it's even worth cleaning. Oh well, it was only $5,000.