How to Solve Notebook cannot Power on and Shows Black Screen? | ASUS SUPPORT
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- Опубликовано: 30 июл 2024
- You might experience some technical problems that your computer cannot be powered on.
In this video, we will show you some tips which help you solve the problems in different situation.
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: www.asus.com/support/FAQ/1014...
[Notebook] Asus Keyboard hotkeys - Introduction: www.asus.com/support/FAQ/1038...
Timeline
0:00 Intro
0:36 Power light is OFF and No Display
0:40 Hard Reset
1:01 Power light is ON but No Display
1:33 No Display after ASUS Logo shows
#ASUS
#Notebook
#Laptop
#hardreset
#nodisplay
#noresponse
#blackscreen
#safemode 
Наука
I just went through this a second time in a year. Asus Rog G15. I'll never buy another Asus laptop. Had to do 3 or 4 hard resets to get the screen back again.
Fr dude, I have the same laptop thought they were the best
omg guys no I have the same laptop too can you help?
Hi, may I ask what kind of issue you are experiencing?
Have you tried any troubleshooting methods to resolve the problem?
Could you please provide the product model and a detailed description of the issue you are facing?
Thank you.
@@asus_support Was this for me? Because I have a ROG STRIX G15 I purchased in 2021 and honestly I have had nothing but bliss with this laptop until the screen gave out.
I would turn it on and the on button would light up and so would the keyboard, I’d even hear that iconic WOOOSH I’d come to love.
I’ve tried the hot keys and whatnot and I ended up having to take it to a computer shop and found that the display panel had given out. I deem this to be quite unacceptable, I’ve had burner laptops last longer than this. And especially for the price, I was very disappointed that i’d be having to repair the product between 2-3 years. Not to mention how unhelpful the ASUS warranty hotline was. I don’t know if that’s just because it was the Australian sector, because let’s face it when it comes to overseas companies Australia always gets the short end of the stick. I’m really disappointed in this and I think I’d agree with Bill and not buy another Asus. Just not worth it.
@@asus_support Thank you for your responce Asus. I've owned this laptop for a year now. It;s the G513QY. twice when booting up I would get a black screen. But, I could tell windows 11 did load up in the background. For fixes I run the SFC/scan now in DOS. That did find errors last time. I run a couple other DOS windows to check and fix the system also. I forgot what they were now. I was going to bring it back to Best Buy but I always seem to get it running after 3 or 4 hard resets. That's about all I can tell you.
Thank you very much. The teaching is very clear. I am very touched.❤
Useful
Thanks Aston
And asus services❤
1:00
Very informative 100% working love you brother... Love from malkapur.. muuuaaaahhhh
It works! 🎉Thanks a lot.❤
I need help/support:
Asus Z390-A Prime, pc use for gaming every day, restarted pc other day as i usually do once in a while and this is what has happened:
Pc gave it's normal start up BEEP and then my monitor stayed OFF and then BEEP BEEP BEEP....pause.........BEEP and i can hear the windows logo, so i know windows loaded, fans are spinning but i have no display. I can use ONBOARD graphics via DVI cable but no gpu works
I have tried different cables, different gpu, different gpu lane, tested ram, deafulted BIOS to factory settings and nothing works, i can only use onboard graphics via DVI cable.
Seeing i can still use the cpu and motherboard via onboard gpu to use windows on my monitor and even play games i would say the cpu/mobo are fine unless ALL of my PCIe lanes have ALL blown out?
Need help.
Hey Asus Support. I like your products, i really like them. Just one problem with it are black screens. Black screens in your laptops are the primary problem for many of us customers. So let me describe this, I turn on the laptop, it shows display and the power button light has light up to white which means it has turned on, but... The second time I use the laptop, it will show a black screen, no display, though the power button light is turned on. I tried to turn it off again and power it bavk on and this time, both the power button and capslock light shows up. I tried to connect it to a External monitor bia a micro HDMI cable and it shows nothing. This is pretty weird to have this problem and a capslock that lights up is more weird. My laptop is an ASUS ZenBook UX305 and I know the laptop has power but sadly, none of the solutions worked. What I consider is you should wait and be patient, laptops have a cooldown and it is random. So wait a little bit and power it on again, it may be frustrating to use this, but trust me there is no other solution to consider other than this.
Thanks now my notebook is back to normal thanks again for the tip😊
Thanks! My ASUS ZenBook is now working again!
Hey, I would like to buy Fractal design Focus 2 RGB ATX Mid Tower Case and I have an Asus Prime B360M-A motherboard is it compatible? I know that this case supports micro atx motherboards and my motherboard is micro atx but my question is that this case comes with rgb fans included and for me to use this rgb fans I need to connect them to a 3pin 5v argb connecter on my motherboard but I dont have that 3pin 5v argb connecter on this specific board. Is there a solution for that? And if there let me know, and let me know if it’s compatible.
Also I would like to buy an Thermalright Frozen Notte 240mm aio but same problem what should I do?
Hi, may I ask if your question is related to motherboard?
If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
On the forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
zentalk.asus.com/t5/motherboards/bd-p/motherboards
Thank you.
Thankyou - worked!
Thankyou, itu works
Is your laptop plugged in most of the time? Have you tried unplugging the power cord while your laptop is on and letting the power drain to around 30% before shutting down (and do not plug it back in)? I'm noticing that the problem usually occurs if the laptop is fully charged and/or if the power cord is plugged in when I shut it down. I rarely have the problem when the laptop is unplugged and discharged to around 30 or 40% when I shut it down. I don't plug it in again until about 10 minutes after I've powered back up. It's a pain, but seems to work so far.
I'll have to start doing this. I used to get messages to run the battery down once in a while. Past year I've never gotten that message. I think it was Armoury Crate telling me to discharge it some.
Thanks You ❤
Thank you so much i can use my laptop again❤
I recommended please don’t suggest anyone to buy ASUS company laptop. Black screen facing tried all options no luck. If you using ASUS laptop and still working means you lucky.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
It's really work bro thankyou very much ❤❤❤
Bro which Asus model do you have? I have Asus tuf gaming f15 and my display is not working even though my power button is on
I adjusted the brightness also
But still not working
Can you please provide a solution for this
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Just bought my Asus Tuff A17 2023. Same issue, powers on with no display. Will try these tips and get back. was the first or second power on after updates so perhaps does not have the right video drivers, etc.
Did you ever fix it? I have a Asus rog g15 I bought last year, never had any issues until last night when the screen would go black after the Asus rog logo
@@jacobheinz8757did what the video said. No response. ASUS sent me a shipping label. Laptop is in the shop😅
@@scrap.catastrophe well that sucks. Was hoping i wouldn't have to do that
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
It works for me!!!
Hi i have asus x441m, it has black screen but the indicator light is on. before that happened i run the windows update, then on the restart process it went to ez flash booting. after it finishes booting the screen went black with the indicator light on. i tried the above solution for black screen with light on, but it doesn't work. can anyone pls help, i need to use my laptop.
It is recommended that you refer to the following FAQ for troubleshooting
www.asus.com/support/FAQ/1014276/#B2_1
Sorry for any inconvenience it may be caused.
Integrated Display Not Detected PLEASE HELP - ROG Zephyrus M16 (2022)
Issue Summary:
The problem started when I was shutting down the laptop and closed the lid then immediately disconnected the external monitor. Then after a while when I turned on the laptop (without the external monitor) the laptop's internal display failed to turn on, despite the system seemingly running Windows normally. So I went back and connected the external display and the laptop was working fine except only on the external display and the internal display is undetected. The problem is that even the boot screen and the bios are on the external display, almost as if the internal display is non-existent. But, here comes the weird part: when I switch to "Ultimate mode" and restart everything goes back to normal and works as it should and the bios is on the correct screen.
Attempted Solutions:
Tried to do the reverse actions (maybe the lid had to open while connected to the external display); no effect.
Completely uninstalled and reinstalled Nvidia GPU drivers using DDU; no effect.
Completely uninstalled and reinstalled Intel GPU drivers using DDU; no effect.
Completely uninstalled and reinstalled Armory Crate; no effect.
Completely uninstalled and reinstalled System Control Interface; no effect.
Tried to use GHelper; no effect.
Did a Hardware reset / CMOS reset; no effect.
BIOS reset while on Intel GPU; no effect.
BIOS reset while on Nvidia GPU; no effect.
BIOS rollback; no effect.
Additional info:
The Intel GPU functions correctly when an external display is connected via USB-C, the Intel GPU is working.
No physical hardware issues with the laptop.
When using the Intel GPU and external display Device Manager shows the integrated display as hidden with "Code 45" (hardware device not connected).
When I installed GHelper (and with Intel GPU and external display) it says Internal screen off.
No BIOS setting is available to change the display although it seems that the Asus BIOS has very limited settings.
In the BIOS (with Intel GPU and external display) under the LCD label it says the resolution of the external display - probably thinks that is the default.
Thank you for your interest in our products!
We are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.
For our gaming series products, we have created the ROG Forum specifically for gaming enthusiasts and users of ROG products.
On the ROG Forum, you can ask questions related to the products, share your experiences, and interact with other users.
Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.
For your question, we recommend posting it here to seek answers.
rog-forum.asus.com/t5/gaming-notebooks/bd-p/HSS_Notebooks
Thank you.
omg thank you soo much omg omg i thought this was the end of me as this laptop is my moms omg omg thanks you soooo much omg omg
Muchas gracias por la información 🙏🙏👍
Not working :( it the second zenbook UX8402V with the same problem , fisrt one after 48h , second one firt day (5,6) hours
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Ayuda,después de la actualización BIOS mi laptop no prende,ni si quiera la luz de encendido. Ya entré al portal de ASUS a ver qué otras soluciones hay y nada me funciona. 😩👍
El horario de atención es de lunes a viernes de 9 a 20:00. Tengo entrega el lunes. 😩👍
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Same issue , but hasnt resolved yet - Bought the Asus Zenbook Pro Duo as soon as it was released in 2020
Faced the issue in early 2024 and has not been swithcing on since
Doesnt take any power from the adapter , or the thinderbolt tyoe C port as well and No amount hard reset is getting any reaction - its just Dead
Kindly guide as to what can be the next move now
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Please I have ASUS EeeBook X205TA, it was not used for very long time, I have tried using it back, it refused to power on, no signal or sign at about the power. Please help me solve this.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I have Model E210M 1:39 i tried this method but after clicking on safe mode it still showed black screen
Can you please tell!
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
It works 100%
Maybe this can be of any help for those who experience a black screen. Two weeks ago after restarting my TUF gaming A15 only the ASUS logo showed up for about a second and after that a black screen. I tried everything showed in the video above but nothing works. I went to the shop where I bought the laptop, they tried the same as I already did. Their conclusion was that the laptop needs to be send for repair to the ASUS service center somewhere in the East of Europe and expecting this would take at least four weeks. I decided to take my laptop back home to think it over. At home I googled for the key to get into the BIOS which seems to be not the F8 key neither the DEL key. I found an article thats says I needed to press the F2 key. So thats what I did after a restart and to my surprise the BIOS screen showed up and I scrolled trough the BIOS settings and found nothing abnormal so I clicked on Save&Exit and after a reboot Windows showed up and everything was normal again, problem solved!😄
You may have just saved my life Eddy, we shall see!
i have ROG strix g713rm 32gb ram 1tb storage , in last 3 months display turned into black screen 2 times and not turning on so i have to go to customer service center. they unplugged the the screen and plug it again then it starts working again. they say even they do not know why this is happening . and i have to got to center whenever this happen in future again. that is frustrating. i bought it just a year ago . tell me what i should do?
Regarding your question, I would recommend you visit the following forum post to get more assistance.
rog-forum.asus.com/t5/gaming-notebooks/bd-p/HSS_Notebooks
Sorry for any inconvenience it may be caused.
Same here
Hi, may I ask what kind of issue you are experiencing?
Have you tried any troubleshooting methods to resolve the problem?
Could you please provide the product model and a detailed description of the issue you are facing?
Thank you.
Hi There, i bought Asus Zenbook Duo UX8406 few days ago. The laptop is now not able to detect the battery and boot from it. Only able to power on with power supply plugged in?
This is quite unfortunate for such wonderful product.
How may I pls seek help/support? TQ
If you have encountered issues with a newly purchased laptop, I would recommend reaching out to the retailer to inquire about the possibility of a refund or exchange. Sorry for any inconvenience it may be caused.
I have a Asus Chromebook model number C423NA and my screen is black even thought he charging port light is on plz help
Please press and hold the power button for 10-15 seconds to shut down the laptop. Remove all devices connected to the laptop. Wait for 10-15 minutes, then connect only the charger and power on the laptop to check.
Seems like my Bluetooth kb isn’t connecting, screen is black, b key doesn’t work on laptop keypad. Ugh.
hi my laptop becomes so slow after a bios update, how do i roll back to older ver.?
Unfortunately, the BIOS of the laptop cannot be reverted to an older version. If you encounter issues during the use of the laptop, it is recommended to visit the following forum post to get more assistance.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Sorry for any inconvenience it may be caused.
After following your first troubleshooting step of holding the power button down for 40 secs, I bricked my ASUS X515e laptop. Now it doesn't show any signs of power neither on battery nor when plugged in.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Booty with Selective startup. And that seemed to solve it for me
Still have a black screen... 😞 (ASUS N71J)
So I don't get any ASUS &/or Windows Recovery Environment screen at all... 😞
Any other tips?... 😞
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Подскажите купил 2 месяца назад ноутбук ASUS ROG Strix SCAR 16 G634JY-NM057W, все работало нормально, пришлось уехать на 10 дней, как обычно завершил работу, дождался как выключиться, закрыл крышку, батарея была заряжена на 100%, отключил питание на переноске, отключил провод адаптера блока питания. Приехал домой, подключил в розетку, индикатор загорелся, около часа стоял на зарядке, открыл крышку, нажал на кнопку питания, подсветка загорелась но экран черный, прошло секунд 20 и выключился, таких повторений раза 4 результата не дали (ксатати все было отключено от ноутбуке), снял крышку поменял местами оперативную память, около минуты не включался, потом запустился как обычно, батарея была около 20%. Можно было бы спереть все на оперативку, но нет, это был уже второй раз после моего отъезда на 10 дней, прошлый раз помогло зажать кнопку включения. Возникает вопрос мог ли ноут разрядить в выключенном режиме до нуля 8-10 дней просто стоя на столе. И я не пойму он что от питания не может на прямую включиться, нужно обязательно что б зарядилась батарея? Пожалуйста ответьте мне! Заранее спасибо!
I have the same laptop but I tried hard reset many times not working 😢😢
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
can you teach me asus how to turn on the asus model K455L I cant turn it on, i triend everything nothing works
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Twice in less than 2 months I've had to do a 40 second reset; why? I've only ever had HP PCs before and never experienced this problem, this is not impressive and though I like the laptop it's already showing that it's unreliable and may well eventually fail. I shall be sharing this comment on Amazon too.
Hi asus i have a x515ea and its not turning on and showing no no power light and when i charge it there is also no light pls tell i think the battery is disconnected 😢
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
The 40s worked yay
When i turned on laptop after 1 week my asus rog G15 laptop charging light is not glowing after turned on the plug switch along with when i turn on power button it does not respond. I bought my laptop 8 months ago
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I have asus rog g752 laptop and the power light is on but the screen is dark. Its not about brightness and i think the hdmi doesnt work. I need help its not working since 2.14(valentines) it randomly stopped working. I dont think there is customer service in mongolia please help
Please press and hold the power button to shut it down, remove all devices connected to the laptop, wait for 10 to 15 minutes, then reconnect only the charger and try to power it on again.
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@@asus_support the battery is dead doesnt work and if you unplug the charger the computer will turn on instantly so.
Based on your description, it may be caused by battery failure. I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
My ASUS Tuf a15 windows
11 Home single language
original Windows but Samanya case 11 for update but I have a no digital licence I decide
so I back clean install windows 11 Home single language install Windows 11 for bios and formats
will I download for error Show
windows installation incorrect and unexpected error verify the installation sources are accessible and restart installation windows 11
Eror cod: 0x000005
If an error occurs during the installation process, it is likely due to an error in the memory reading process. I recommend reseating the memory for confirmation. Alternatively, you can visit the following forum post to get more assistance. Thank you.
zentalk.asus.com/t5/laptop/ct-p/Laptop
My Asus tuf a 17 shows power but screen is black I do what Aston said
But nothing happened.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Its not working it still only shows the logo
Help, is there any short cut im missing ?
Please refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO/Gaming handheld] Troubleshooting - Stuck on ASUS/ROG logo during boot
www.asus.com/support/faq/1042613/
I don't udually comment, but thank you so much huhuhuh😭😭😭 I was so worried, cuz the one that I'm using rn is not mine.
Please I really need your help. My ASUS laptop keep black screen after opening it. I dont what to do, please help me😢.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
My rog ally stopped charge as is some charging issue and I get link to this video to watch? Really ASUS?
Regarding your question, I would recommend you visit the following forum post to get more assistance.
rog-forum.asus.com/t5/handheld-gaming/bd-p/HSS_Handheld_Gaming
Sorry for any inconvenience it may be caused.
What a bad experience I used hp laptop for 7 years never had this type of issues so disappointing.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
It's not working. I just bought an Asus laptop 3 months ago. And this morning I opened it to do work and the laptop didn't turn on.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Just bought a zenbook 14x oled, and im haveing the same issue i might return it since ive had for 2 weeks. This is ridiculous
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@asus_support okay will do. Thank you for the help and info!
Dude, i tried the 1st one, and it still won't work, damn!!! I did whatever i could do, hold the power button for as long as possible, charge it, and hold the power button, or wait for a few minutes... but nothing
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Still not working. The screen just doesn't turn on. I try a second screen and it works. But my main screen doesn't.
If the main screen is unable to display, it may indicate a fault with the screen or its wiring. I would recommend taking your laptop to a repair center for further assessment and diagnosis.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Bro I had my laptop for 3 days and this shi alr stopped working don’t buy anything from Asus
If you are experiencing issues with a newly purchased laptop, I would recommend contacting the retailer to see if it is possible to return or exchange the product. Sorry for any inconvenience it may be caused.
My light is not on even when plugged in and it’s just a black screen, I have an asus ZenBook
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Asus!, i need help ,i bought an asus TUF A15 2023, Since the i first turned on this laptop i face a similar issue, Black screen after turning it on but keyboard is lit up and fans are working, only way i get rid of it is by pushing the power button for a while then turning it back on ,once i turn it on again it takes longer to boot than usual, this also happens sometimes when i try to wake it up from sleep mode, it is more common in Standard and optimized gpu modes but it also happens in ultimate gpu mode, i tried all sorts of bios reset ,troubleshoots but it only fixed it for few days and now the issue is back 😢, pls dont make this my first and last time buying Asus laptops...
Have you tried performing a system restore on your laptop? If not, it is recommended that you back up your data and restore the system.
[Windows 11/10] How to reset the PC
www.asus.com/support/faq/1013063/
@asus_support thank you very much for replying ASUS
Hi! I have a ROG G14. So, i will be working on it for 10 min and it will just shut down by itself. I was able to turn it back on.
However, this time I can't get it to turn on. I also noticed that the battery light isnt light up even though it was charging for 30 min
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
second laptop i’ve had this happen to i got this laptop three days ago and i have tried every method i can find 😭 pleaseeeee
If you have recently purchased the laptop, I would suggest contacting the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.
I got the Asus vivobook, it wouldn't turn on and it doesn't work when i tried hard resets
Me too but mine it turns on but the screen stays black, I can even hear the fan and everything funny part it works on charger so I can't do hard reset or anything
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Based on your description, it seems that the issue is most likely with the laptop's own screen or the screen cable.
I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
My tuf F15 is changing, but not turning on
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
My asus strix scar 15 is turning on but shows black screen and this video is not helping
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@@asus_support okay 👍🏻
My Rog Ally actually broke, after the BIOS update it stopped turning on, only the Asus screen appears and then the black screen flashes twice and the BIOS doesn't open either, we've even tried to insert it back into the chip, without success, I believe something burned on the motherboard.
CHALLENGE AND REWARD, whoever comes up with the solution to this problem, if I can't solve it, I bought the most expensive paperweight of my life.
My laptop wont turn on even if i do multiple methods but it still wont turn on
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I bought the zephrous duo 10 months back this is the 2nd time I am facing issue and I am unable to work! Utter nonsense
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Mine asus vivobook. Still not switching on.... 😢
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Ho provato tutti i metodi la spia si accende ma lo schermo resta nero😫non so più cosa fare. Ieri lo stavo usando e si è spento all'improvviso,pensavo fosse scarico e l'ho caricato. Oggi l'ho provato ad accenderlo ma si accendeva solo la spia. Vi prego aiutatemii🫤
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
My laptop asus vivobook 14 dosent work it is power on but no display or logo is showing its all black plz help
It is recommended that you refer to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)
www.asus.com/support/faq/1014276/
Sorry for any inconvenience it may be caused.
same problem, did you already fixed it?
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Thanks a lot for your help!!! Love you🥺🫶🏻🫶🏻🫶🏻
Me neither, I bought the asus laptop and encountered with same problem twice, and lost my work, I won't recommend to anyone to buy this brand again.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
mine is tuf gaming f15 laptop, this is the second times i faced this problem. when i open my laptop, the screen very dark same as black screen, but still can see somethings there. i can't do anything because i can't even see where my mouse is, it is too dark. I have try with FN+F7 to make it brighter and try to restart and restart, but not working. i feel very disappointed and angry, because of this problems i cont finished my assignment on time, i will lost a lot of marks for late submission because of this. I sweare ,i will not buy any product again😡
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
bruh my asus ryzen 7 got problems before even a year
Hi, may I ask what kind of issue you are experiencing?
Have you tried any troubleshooting methods to resolve the problem?
Sorry for any inconvenience it may be caused.
Same problem in my laptop ryzen 5800H @@asus_support
Costume care said to me your display issue but after few days I visit local market and laptop is working very and now face this problem 2nd time
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
一直自動修復 沒辦法開😢
可能是系統出現故障所導致
建議您將儲存裝置取出，將資料備份至其他電腦，再重新安裝系統確認
Pathetic new laptop...new laptop not turning on ..they have manufacturing defects in all laptop...will never recommend Asus to anyone now
If there are any abnormalities with the newly purchased product, it is recommended to report to the purchasing dealer to confirm if it can be returned or exchanged. We apologize for any inconvenience this may cause.
@@asus_supportfacing same issue brand new laptop
Not turning on what to do??
If there are any abnormalities with the newly purchased product, it is recommended to report to the purchasing dealer to confirm if it can be returned or exchanged. We apologize for any inconvenience this may cause.
It didn’t work for me. And contact support is not available in after office hours. Inconvenient and defective product. I will not recommend this laptop
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
It feels like a slap to the face for your customers that support you. Just six months ago I spend 4000$ for the Scar 18 and now 6 months later you release it with the mini-Led screen? This is unacceptable. Can we at least purchase the 18' mini-Led screen only to self-upgrage?
Didn't fix it at all
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Everything is useless, my laptop can’t be turned on.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
常常故障
若您的筆電經常出現相同的狀況，會建議您抽空將筆電送至服務中心做進一步的確認
如造成不便之處，敬請見諒
I had a xiaomi mi notebook air 13.3 used for 6 years with minor battery problems. Nothing other than that. It has been a couple of months since I bought my ASUS K6604J and I have started searching for trouble shooting videos already.... Such regret.. Funny thing is you have made a video with animations and funny music like this is not a problem solving video but an online ad.
Hard reset for solution? Really . Wow.. Next time I'll buy the cheapest sh.t Chinese laptop not even xiaomi...
Asus TUF FX506, I swear i will never buy asus laptop again. Sht man
May I ask what kind of issue you are experiencing?
Could you please provide the product model and a detailed description of the issue you are facing?
Thank you.
I will NEVER buy another ASUS product again. Their laptops are absolute garbage. My Zenbook refuses to power on and I've had nothing but issues since I've purchased this trashcan of a laptop. Choose another manufacturer. ASUS is not worth the time or money.
We apologize for the unpleasant experience you have had. In order to better assist you, please provide your issue and product serial number to the following email address. We will have a dedicated representative help you. ASUS_Support_HQ@asus.com
Sorry for any inconvenience it may be caused.