How to make it Easy for the Customer

We're releasing Kym Illman's Master series free on RUclips, courtesy of Canity. While these videos were made some time ago, they contain age-old wisdom and valuable information for business owners and staff who are focused on delivering outstanding customer service.
This video focuses on why it's important to make things easy for the customer, not for you! If you want to provide outstanding customer service, make it easy for the customer!