Airlines must offer automatic refunds for canceled flights under new regulations
HTML-код
- Опубликовано: 23 апр 2024
- Airlines will now be required to promptly provide passengers with automatic, cash refunds when their flights are cancelled or significantly changed, their checked bags are significantly delayed, or the ancillary services they purchased are not provided under new regulations from the Transportation Department. Transportation Secretary Pete Buttigieg joins Morning Joe to discuss.
» Subscribe to MSNBC: / msnbc
Download our new MSNBC app for the latest breaking news and daily headlines at a glance: www.msnbc.com/information/dow...
Follow MSNBC Show Blogs
MaddowBlog: www.msnbc.com/maddowblog
ReidOut Blog: www.msnbc.com/reidoutblog
MSNBC delivers breaking news, in-depth analysis of politics headlines, as well as commentary and informed perspectives. Find video clips and segments from The Rachel Maddow Show, Morning Joe, The Beat with Ari Melber, Deadline: White House, The ReidOut, All In, Last Word, 11th Hour, and Alex Wagner who brings her breadth of reporting experience to MSNBC primetime. Watch “Alex Wagner Tonight” Tuesday through Friday at 9pm Eastern.
Connect with MSNBC Online
Visit msnbc.com: www.msnbc.com/
Subscribe to the MSNBC Daily Newsletter: link.msnbc.com/join/5ck/msnbc...
Find MSNBC on Facebook: / msnbc
Follow MSNBC on Twitter: / msnbc
Follow MSNBC on Instagram: / msnbc
#petebuttigieg #Airlines #flights
As a person who flies twice a month an appreciate this. Airlines will charge ridiculous fees to change my flight but they can delay me for hours or days and refuse to compensate this.
I personally agree with change fees. You booked a flight, there should be a penalty for a last minute change. Delays happen, depending on the delay, you already should receive compensation per the current Passenger Bill of Rights.
@@erauprcwano, you don't get cash refund if airline cancels your flight.
@@kbjis No you don't. You get a credit and priority on the next available flight.
Well done Pete.
Yes, we need to ask how many Republicans going to get benefit. from this...
Pothole Pete didn't do anything
Ticket prices will go up immediately
@@KaiserBladehe is literally in charge of this. It’s all him and his team. These types of huge steps don’t come out of thin air
This is what someone is government is suppose to do! Help the people and crack down on industries and companies taking advantage of the people! Thank you, Sec. Pete!!
Thank you, Secretary Pete! Awesome news.
Don't be so obsequious.
Mary.... What do you think Pothole Pete did? Really, I'm serious. Do you think Pete wrote this bill? What?
@@KaiserBladeI mean idc if he did… trumps pick didn’t. That’s what matters.
@@KaiserBlade are you that thick? Do you not realize the insane amount of work Pete has put in to literally transform the future of transportation and safety for so many Americans??
Good move! Traveling on business is a pain. This will help.
I’m so glad we have Pete B working for us. The previous SOT, was worthless. Thank you for all of your hard work !
Ha Ha..
Pot hole Pete !
He didn't do anything? What do you think he did? Really I'm serious. What?
Pete's a useless stooge
@@KaiserBlade Do you honestly believe the airlines just decided on their own to guarantee refunds if a flight is canceled or delayed? Wow--which flavor of Kool-Aid is your favorite?
@@ajs11201 No CONGRESS made them . Pothole Pete had nothing to do with it. Nothing. What do YOU think he did? Tell us.
That's been the case in Europe forever. You also get your money back for certain flight delays. I can't believe there's negative comments about something as good as this. Big Dummies!!!
Sounds good on face value for sure. What I wonder is if your flight is cancelled, and refunded, then what happens when you have to buy another plane ticket. Maybe it has to be from another airline. If you bought your original ticket months ahead for a good price, now you're having to buy a new ticket the day of with a different airline. They will see it as a new sale, and would cost a lot more.
@@DisaffectedLiberal it’s could be like it was before. You get zero dollars back
@@DisaffectedLiberal I just read through it, and it is actually pretty comprehensive... I used to work for the airline and it covers MOST customer complaints... especially the FEES... people don't realize there are fueling fees, taxes, that are NOT disclosed... we can tell them if they ask, but it primarily changes those fees per location you are traveling too and from...It really seems this is mostly to stop airlines from turning your cancelled fight by the airline... they are "automatically" making it a flight credit and NOT a refund, unless you call in and demand a refund...people don't show up for a flight due to weather... surprised they have a flight credit still 11 months later instead of a refund... most don't realize and just don't use their flight credit, not realizing they received no refund... which i feel is the point of this... next hopefully will be, when you CHANGE your flight, and the airline OWES YOU money because the newer flight is a LOWER cost... there is no requirement for them to even TELL you the new one is lower cost... or that if you ASK, i CAN put the "residual amount" on a new ticket... we are told not to do that... but we physically COULD... Even if your original flight was $580 and the new flight is only $190... I would be told i am not allowed to issue a credit, and it would HAVE to be an "even exchange".
@@yourin8er I'm not saying that I'd rather not get anything back at all. I was just curious on how they plan to move over the money paid for the ticket to another flight IF you had to go with another airline.
@@DisaffectedLiberal they didn’t do that before. But I imagine that they give you money at the airport to spend elsewhere. But more then likely they will refund your money to your bank account and it will take 1 to 7 business days. The better question is. What about acts of “god” like the whole airport is snowed in. Refund to not to be refunded.
The punishment needs to be stronger for these executives in charge.
^^ Joined Feb 23, 2024. Of course you did.
Take away some of their meager salaries, bonuses and stock buy backs? How dare you, lol! 😜
YES! YES! YES! All of this!!!✋✋✋👍
This is great. Seriously! Thank you. 😊
Have you looked at what it would cost to buy a ticket with alternative flights in the last minute. More likely 3-5 times the refund you got. You call this a great deal. i wish it happens to you and then tell me how you liked the refund.
Cash refunds! Woah 😮 😳
A cash refund simply means you get the money back by whatever means you used to pay instead of getting a voucher, et. al. It doesn't necessary mean you'll be handed physical money (unless that's what you've paid with).
I avoid flying as much as possible. Because of the shady practices in the airline industry. This really does bring peace of mind.
thank god!! this happened to me when I flew from Memphis to San Diego where my husband's ship was stationed. there was some big city event going on that weekend and EVERYTHING was overbooked - airlines, hotels, etc.... my husband's ship left, and I had no car because my husband had put his in long-term storage. it was a mess. I had spent all my money on the trip and was stuck there in the airport for 2 days. delta had canceled a flight - can't remember why - and had put me on standby until I could get picked up. I only had a roller bag for carry-on. fortunately, the airport USO totally took care of me - food, showers, lodging, otherwise, I would've had to sit in the airport waiting to fly standby on overbooked flights. it was still awful, but the USO made it bearable. I was also military, so I had benefits and options. but what if I wasn't!!! I also had pets and children at my home in Memphis that I was supposed to get back to on that Sunday night. it was very stressful.
Thanks for sharing that experience.. reminds me of being stranded in Denver after my American Airlines flight was delayed out of LAX, stuck in the middle of nowhere at the then new airport, without ground transportation! Trying to visit my relatives in Boulder who were not happy about having to pick me up! No help from the airline or the airport late at night 😎
Great story!
"spent all my money on the trip"
shouldn't have gone then
@@op3129 obviously you have never had a spouse deployed. They don't make much money and leave can be canceled at any time. Have some heart.
@@op3129 j.o. troll without a life
Good, giving immediate refunds give people a chance to rebook or find alternative means of transport if they are short on cash.
Also if United wants to keep bumping my PURCHASED seat assignment, I should be sent to business or first class. I paid to sit in a specific seat and then I get bumped while on the airplane so that a family can sit together. Where is my compensation? If they won't upgrade me, they should at least offer to refund me the price I paid for the assigned seat.
Refuse to move unless the airline refunds you or the family pays you the difference. You have a choice.
@@aurelie8220 The captain always has the final say over the aircraft. You can be relocated or removed. You don't have a choice.
I would vote vote Buttigegg for president. He seems to be policy-driven and a good manager. He's clearly intelligent and even-tempered. And young!
He looks so happy to be helping people.
First time ever.
@@RLTtizME?
@@lorrie2878 Yes?...how can I assist you?
He knows that he's on camera.
@@btaleonard02 oh, he is a politician.
About time! Nice job Secretary Pete
Trump supporters already calling this bad policy LOL These people are sick.
Yet they will be first in line for a refund. 😂
@@stuartb3609 not international though, they never own passports.
"not international though" US regulations don't cover international flights either way... even if they travel outside the US these changes would not effect their flight.
@@January6thugs True. Many of these "world scholars" have never set foot outside of their county of birth, let alone traveled to another state or, god forbid, another country. It always makes me wonder how they know so much about NYC, Europe, and other places when they've never set foot off of the hillside they were born on.
@@ajs11201 conservatives hate the others, yet most of their lineage comes from Europe lol
Should have happened decades ago, but better late than never, I suppose.
It is the corrupt Biden administration, what do expect, them to do something positive?
No other president went after airlines. Biden brought this up in his State of the Union speech. Biden finally got it done.
Thank you Biden administration. Another promise kept.
Smart guy. Would have been a great president, might still be some day ... but man, has he had a rough portfolio ... from derailed trains carrying toxic cargo, to the various Boeing problems, the first signs of how climate change extreme weather events can seriously affect travel, all the way to ships hitting and collapsing bridges. Who would want to be transport secretary ...
Too feminine to be a leader.
Who deregulated train safety checks?
@@johnanthony4194 We all know the answer to that. Before you get your panties in an unnecessary bunch, I suggest you read my comment again.
@@johnanthony4194 it was already proven those checks had nothing to do with the crash, but that doesn't stop Dems from Lying.
@joeandthehogottago1671 Oohhh look a bigoted MAGAnut response ... how unoriginal. Go to the court, your fearful cult leader has called you to arms again.
what if the state stopped subsidizing and bailing them out. maybe some of these dirtbag practices would not be tolerated in a more free society. flying used to be nicer.
US only has 4 major airlines left.
what does "more free" look like?
none are insolvent btw
I needed this regulation last August when American Airlines canceled my flight to Miami two hours before the scheduled departure. My destination from Miami was Peru where I was to join a travel group to tour the country. Anyway, American Airlines and her sister carriers did not have a flight to Miami within the time to catch the Peru flight. I had to purchase a ticket from Delta for $730 to get to Miami and the Peru flight had to be rebooked for the next day (rebooking fee included). The out-of-pocket cost for me was $1700. American refused to refund me the Delta and Latam flights. American only refunded me $8 and it took four weeks to get my checked bag refund. American lost me as a customer!
I ♥️ government regulations!
Regulations are Protections.
Gosh big win for consumers! Thanks Pete I hope it is not undermined
Thank you, secretary Pete!!🎉🎉🎉
Thank you, Pete. I'm honestly surprised that this hasn't happened sooner.
Can we also add the silly fees for checked luggage and seat placement, and can we get clean planes???
Airline tickets should include all of the above!
Pete and this administration have been great for the American travelers 👍
Yes, yes, yes, automatic refunds and take a look at baggage checking fees. Why isn't the fee included in the ticket price if a traveler decides to check baggage. 🤔 The airlines are nickel and diming travelers to the extreme!!!
What about being bumped?
Boeing needs to be under the macroscope, secretary PB
I don't even travel but this is awesome!
Thank you.
Job well done Mr.Secretary, I applaud this initiative
Thank You Pete!!
Exactly! I buy seat to go somewhere but I have to pay extra to bring my clothes!? 🙄
Yeah, you're lobbying for more money for air traffic controllers. Anything on higher wages for the hard working ground crews? 🤔
your post is _lliterally_ off target.
that's the difference between pay for air traffic controllers and ... ground crew: you're DEEPLY wrong but no fatalities.
real question (bc I only know ATC): how many years do ground crew go to school before employment?
Remember when flying was a great experience? The food, no lines, they’d actually hold the plane as you ran down the ramps…😢
Prices were more expensive then and the airlines were regulated by the government. This was the price of capitalism.
You mean when there was insane regulation and flights cost three times as much? Yeah I don’t think you would be happy having to pay for those benefits
Gracias Pete.
Pete for president ❤
Thanks, Pete! One of the most competent people in politics!
Great! Can we also look at car rental fees ??? I was charged a fee for the company having cars at the airport???
Pete2028!❤
Thanks Pete , now that’s how you run a country you help makes people lives better .
Thank you, Pete! Actually doing things instead of putting on a show.
Like these regulations
It has been rediculous for a while now. I always use to like to sit at the exit row then they start charging you to sit in tye exit row citing extra leg room. 🤦🏿♂️🤦🏿♂️🤦🏿♂️
Seems like a win for the consumer. I like how he threw in "capitalism" in there to show that he wants to make sure you get CHOICE on who to fly with.
Airlines.... pssh.
My past experiences have been so awful that when I'm in the middle of booking a flight, I'll change my mind and figure anything else out to avoid dealing with it again.
Hear that Frontier!!!!!! I hope you are listening
Go Pete! 🙌
When you buy a ticket and then they want you to pay for a seat😢
Get rid of extras and make one exclusive price - like it used to be.
Way to go Pete.
THANK YOU SECRETARY PETE !
There should be a minimum legroom requirement too!!
Thank you Secretary.
If I may just explain to you how I don't agree with this bill is.
1.It's not about receiving a refund
2. It's about getting to your destination and getting the next plane to your destination
3. What he neglected to mention is Travel insurance , travel insurance needs to be a redesigned formula so that it can accommodate transfers/connections of less than 1 hour. It needs to accommodate also those who use points. Read the defined print on your travel Insurance It's basically useless.
4. Most people try to find the most affordable plane ticket , so getting your money back doesn't get you on the next flight financially. Because most other flights are double the price.
Basically he needs to be more worried about not having another disaster like southwest and accommodating guests to thier destination.
No flights should be booked without a back up flight , delays or cancelations should be notified to the ticket holder well in advance.
Hold the airlines accountable.
Love this guy. ❤
Thankfully someone putting tax dollars to work for Americans domestically.
Who do we call if your flight was canceled and they had a deverted flight to another city where you would have to rent a car to get to the city that was your end destination?!
You can only by regulation get a refund for the untraveled portion of the flight, they are not required to pay you for the car and that is specifically outlined in federal regulation. flight "diversions" are usually considered a major schedule change... but just make sure to get a refund, and not a flight credit... that what these major changes are about. the system is set up to AUTOMATICALLY give you a credit, even though you are ENTITLED to a refund.
What if this....what if that..... No regulation covers every possible scenario. This, however, is still a great improvement over what we have now--which is not getting so much as a penny's refund. As we used to say-- never let the perfect be the enemy of the good.
Why did the flight divert?
Shoutout to Pete for this one
This is one of the best things to happen for consumers in years! Biden admin should get credit for
Now if we could only get airlines to be more organized and get our luggage to show up with passengers. 'Lost' luggage is misnomer.
I wonder if uncle Bosie will get a refund. His flight was also canceled. Moment of silence for uncle Bosie.
Unfortunately, cannibals ate Bosie’s proof of purchase.
Good Job Pete!
The new rule requires a full automatic refund for delays more than 3 hours for any reason, so if you still need to fly home, don't want to get stuck at your destination, and don't want to rebook last minute at sky-high prices, remember to opt out and waive this or you might be out of luck. Second, This means the risk of poor weather, air traffic controller issues, or airport issues beyond the control of the airline, such as emergency air travel restrictions etc., is assumed by the airlines. Whenever a business assumes the risk for things beyond their control, they need pass that cost along to the consumer because it's essentially an insurance policy. Risk transfer is not free. That's essentially why there is an entire industry called the insurance industry. Part of the reason prices are going up is most policies this admin pursues are risk transfers to business for risks that they have no control in mitigating. And that drives prices higher, because the company has to raise prices to collect, what basically amounts to, an insurance premium. It would be better for accountability and consumers, if this rule was only for issues caused or under the control of the airlines. Instead it's an insurance policy your receiving, and you will pay more for it.
How much more are we going to get charged for the changes?
Ummm-I mean like double upfront payments, cash payments not accepted, or only cash payments accepted, or credit cards only?
Why are their six people on my screen? What is this the brady bunch?
Canada should follow suit.
Finally some regulations that protect customers from these greedy airline companies
This is absolutely amazing
I relate to all these situations. Delays, Cancellations, Wifi, Luggage, and more.
Will there be MORE accidents with airlines taking off just for the sake of taking off on time, not checking on maintenance etc. in order not to give those automatic refunds?
How is "significant," determined?
By the airline, in MOST cases its a change of 2 to 4 hours or greater on any flight segment in any direction... if you START travel you are only entitled to the untraveled flight portions. The RULE, depends on WHICH airline. Delta requires a change of only 2 hours, American airlines policy is 4 hours.
People should start flying airlines that treat them better.
@@brentbeacham9691 there are only 4 in the US.
and they collude to not interfere (via hubs)
so ... which "airlines" (love your plural, there) in the US will "treat them better"?
figure out how unregulate late-stage capitalism works ... and then post again.
@@brentbeacham9691 I fly Delta because that gives the best customer experience in my opinion, but flights are usually at least 100-200 dollars more than other airlines. I’m in a position where I can afford to spend more but not everyone can. Even with Delta there was recently a 3 hour delay on a flight and all we got was a hotel voucher for overnight stays with no option to get to our final destinations that same day. So yes even the best airlines have scheduling issues.
I want to hear more about the potential unintended consequence that airlines will put malfunctioning planes in the air that they might not otherwise put in the air in order to avoid giving full refunds.
Better late than never…atleast something to protect passengers paying hundreds of dollars to greedy airlines…
6:40 that part! 😅
Regulations are good!! especially like this one!
They also have to restrict checked baggage fees. The price went up to $75 (50 lb or less) on United international flights.
Hey pete. Next task should be cracking down on the trucking industry. The receivers and shippers have no problem charging truck drivers late fees . But if the driver shows up and time and they are delayed by the shipper/ receivers we don't get paid. It's a one way street with them.
I sure wish the government would do the same for train travel especially now since it has grown in popularity. Amtrak is the worst with delays or any compensations. One instance traveling on the Northeast corridor from NYC to DC, the train had some issue (unclear). Stopped by Philly and announced train was out of service. Dropped everyone there and said see ya later. There was no help from the staff to re-book nothing. We ended up renting a car to drive rest of the way to DC.
Meanwhile in terms of junk fee crack down, why is it every time I am charged a 9/11 fee for $5.60 each way? I thought TSA's cost would be included in my flight ticket?
Go Pete!!
I honestly hadn’t followed the transformation secretary much in past years so this may be somewhat expected to make this much progress, but I’ve been impressed with what Pete has done so far in his position. I can see him working his way to president when America is finally ready for it. Thankfully he’s young and still has time.
They need to do this in Canada. We're being exploited by Canadian Airlines left, right, and center.
Keep up good work Pete
I would love to see $$$ fines for separating families who had already reserved their seats.
Now we need to get trains running across this country. Other countries have a better train system than US.
Thank you! This is exactly what happened to me. American used to give a fair credit when flights were significantly delayed (8+ hours) or cancelled flights. In the last couple years NOTHING. I had a flight I took regularly that was cancelled 3 out of 5 times and I got NOTHING until I complained and then they gave me a measly 5000 miles. Not even 5000 per cancelled flight, but 5000 miles. I am so happy to be retired now and not forced to use them. I am going to use up my miles and then only use them when it will save me hundreds of dollars on a flight which I don’t expect to happen.
does this apply to all countries? Or just if you buy your plane ticket in the U.S. ?
It's been this way in the EU, most of Asia and South America for the policies America is just behind as usual. While America, doesn't do this most countries don't charge jet fuel fee if it's below a certain dollar amount internationally but America charges regardless.
FANTASTIC 👍🏻
New high-speed rail funding AND more consumer protections for air travel?
I think this is the greatest Secretary of Transportation we've had in a long time. Good job Pete
Yes, yes, yes and yes. Thank you, Mr. Secretary of Transportation. If this man ran for President, I’d vote for him too. Finally, something good from the government to the people.
What does a refund do? Then if you still have to fly, you can rebook, but then you are paying a much higher airfare bc you are booking the day or week of. What's a pain with flying is weather. It's always canceled or delayed due to weather. You'd think with updated technology weather issues would become more of a thing in the past. I can drive my car in the rain, but we can't fly in the rain etc.
Ok but there is a big gray area on the delay. What's the limit on delay? Does weather play a factor? Ect. The Airline lawyers are gonna earn their pay going thru this part of regulations.
06:50 Simply answer is "Don't buy the WiFi". Can you truly not survive without checking your emails for a few hours? Was there every anything that couldn't have waiting until you're landed and have access to Cellular Data? The only times i've connected to the in-flight network, other than for BYOD Streaming, is on Alaska & Delta that offer free Internet Messaging, and even then it was mostly "onboard, about to take off, let you know if there's any delays to this scheduled arrival time"
thanks pete
Pete has a very tough job. I trust and appreciate him so very much. Thank you, sir.
People need to understand the difference between natural even such as snow storm delays is not the airlines fault, it's beyond anyone 's control and will not be compensated. This has always been the case.
It's nice to not spend time to track refunds which should be speedy. The true flight cost is welcoming!
April 2023, spirit charged me bag fees per layover!😡🤬🤬🤬 From DC to SD. It's like extortion, day light robbery
Can you go after the stores at airports that charge $6 for sodas etc!?