16' lumber won't fit and customer claims we refused to deliver the load!
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- Опубликовано: 4 фев 2025
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I wouldn't unstrap or attempt anything unless it was 100% cool to go. Too many flakey customers. Your a good man.
bro he dont have time to deal with all that bullshit. these are what they ordered its supposed to be dropped off.
I think the most important thing I learned from watching your channel is don't order 16 foot lumber if you don't have 16 feet of clearance for delivery.
Or stop complaining about customers 🙄 almost every video.
@@oh.....5075 - You have to wonder if the lumber company knows how he treats their customers.
Also, this is the difference between a professional forklift driver and a rookie. All he has to do is use an empty pallet and about a 15' piece of chain. It would fit in that driveway with room on either side. Rookies be rookies. Lol
@@widowmakr are you talking about dragging the load with a chain tied to a pallet? Because if you are then that is the dumbest idea that can be done
@@Dunki113 - Dragging it? No. Think Einstein. How would you move the freight with an empty pallet and a section of chain without damaging it? This is a simple problem. Let's see if you can solve it, shall we?
@@Dunki113 - Nothing? lol This is simple problem solving. Ok, see if you can apply this example to solve the problem.
@ Stafford Delivery and Transportation Services - Pay attention here, Sparky.
Hold out your hand. Make like it's a pistol. With your index finger extended and the other three folded against your palm. Lay a 12 inch ruler on your index finger. Just your finger, not your hand. Ok, unless your index finger is over 6 inches long the ruler is going to what? Flip off of the end of your finger? Would it do that if you put a piece of tape around it and your finger?
Oh! You get it now? Simple problem solving. @ Driver, if you took the freight back without delivering it, then you did refuse to deliver it. Learn how to do your job.
When i was 15ish the new to be nieghbor was a missionary builder building his house after clearing lot. He was just burning wood to get rid of it so we went introduced our family with a couple jars of homemade jelly and loaf of fresh homemade bread and offered to help cleanup as we heated with wood. Time came for trusses and lumber company had single axle drive tandem semi trk deliver and he got stuck in the new driveway. I rode my bike home and got dad and he brought over what is now my tractor which is a 2wd 30hp 6000lbs tractor and took 2 hard dead pulls but got semi moving
I think you did the right thing. As drivers we have to draw the line and cover our own ass because we're responsible. Many years ago when I first started driving I was delivering to an apartment building in Brooklyn and the guy asked me to back up on the grass to make it easy for him to unload so I did. Two weeks later my companies being sued by this apartment building because they said I damaged and underground oil tank. Moral-of-the-story I don't do anything like that since then without clear written authorization.
It’s always,”hey the other delivery guy made it up here no problem “. 👌🏻
Probably the UPS box truck delivery an Amazon package. lol
I bought a large piece of property in Kentucky. After buying it, I hired some people to cut down some trees where the driveway was going to be. And I made sure that the driveway was wide enough for the heavy equipment to get to the future homesite. It was a curvey driveway, so you could not see the house from the road. Then once the trees were cut down and hauled away I hired another company to put in the driveway, a simple gravel driveway and plenty of space in the curves for a semi truck to make it. The single story house with a cement poured full basement went up with not one problem. Some people can understand that one single tree can hold up a process of building a home. They only care about themselves. I even had a large shed delivered for my future cow and pig barn. Not one problem. All the delivery drivers thanked me on giving them enough space in the curves and plenty of space to turn around. It took 8 months from when the first truck came with a trackhoe to dig out the basement till the house was ready to move in. I'm glad I got everything ready for that build. Oh the total property was 25 acres, and the house sits up on top of a hill. I'm loving it.
🤣🤣🤣 it took me a few seconds to realize exactly where you are! You are right down the road from my parent's. There are some nice Largemouth bass a few hundred yard's away......
Customer” I don’t see what the problem is! My smart car t fits no problem.” Lamo
Ha!😅😅
LOL!!!
The Moffett I use to operate the front wheels could turn inward so it can drive sideways. It was great when delivering long boards
yep ,"crabbing".
A sidewinder?
Awesome
Wait till there's a way to have cargo drone delivery 🤣 then you can just air drop it on some their heads 😉 😅
Amazon is working on that.... ;)
Never. It takes a SA315b to lift 1T, and then you need to start worrying about trees, power lines, etc.
They would still bitch. " uh yes I need a manager, he dropped it right where I needed it"
Somebody get this man a crystal ball cause he is right more often than the weatherman’s weekly forecast.
Good video just shows you what delivery drivers half to go through
That kills me when the customer tells me the other drivers do it. Then when you talk to the other drivers they tell me they told customer the same thing I told them. It can’t be done.
Back in the driveway solid and easy back.
6:40 Yeah F that, I wouldn't have drove down it either. Some folks sure don't mind risking your equipment or liability for their own sake.
I thought curb side meant y’all would deliver to my garage lol
Yup been doing this for years now delivering block and brick sand and mortar and stuff
Drivers get screwed a lot between sales people and so called dispatchers and contractors and customers
However if I was doing lumber would almost have to insist on one those moffett that turn completely sideways
Almost a necessity doing lumber efficiently
Thank you for being professional and showing what us drivers deal with 👍
Did what you could If it dont fit you cant deliver it Thanks Mike 👌
Yessir
Nice bit of Japanese knotweed there at the side of the road, if the customer owns that land he should get on it
oh but Mike you're supposed to be a magician and somehow hover this stuff into their place they want
I worked 45 years for a distributor. I had several routes all over the northeast thru the years. Whenever I could do a little extra for someone I would. And for that I made many friends. You seem to be making a career out of being mean. I’m referring to the delivery. Where the guy offered you 50 to put it in the garage… anybody could of put that in with that lift. Then to go back to the truck and laugh about it with your helper..Someday you’re going to need a friend.
@@billyb259 Contract says curbside. If I go a little further to make it easier on the customer great, but if it puts me in risk of any legal action being taken against me, well.... Lawyers cost a whole lot more than $50
After a random YT recommendation I caught up on a few of your videos and it seems like you're getting a lot of flak from awkward people who should be able to figure out that they can move, piece by piece, a kerb/driveway delivery that won't fit into their backyard to where they want it to be with just a little bit of effort. You're a level-headed and reasonable chap and willing to help those that will meet you half way.
It'd also be nice having more people like you deliver stuff here in the UK to be honest! All the best man and for what it's worth, from the videos I've seen, you're the reasonable one and the people you're delivering to are the ones that need to sort something out in their lives, their heads or both :-)
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I absolutely agree with by fellow Brit.
A half hour's work and two pints of water would have it done.
Back in 88-98 when I was in the industry - I drove a dump bed lumber truck 88-92 and More often than Not I had to hand unload sizable loads by myself. Frame packs to new construction were the exception- but you could expect very muddy conditions more often than not.
Any time I have something I bought coming freight I always tell the driver I will meet you in a parking lot wide open so there is no problem for them. My road is too tight and narrow for a big truck.
"You can do it, we can help ... just not up your narrow driveway"
Yup looks like a good time to stop and access the situation and have a beer
I love this channel. Recently started watching. I've watched alot of these and still haven't seen you do a curbside drop lol. You go out of your way to get it where they want it as long as you can do it safely.
Edit: you throw those straps back across like a pro. I love it. Lol
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Yep, you put up with a lot. My delivery guys always ask about if its black top do we have permission to drive on it. Luckily we have gravel and it's wide. Plus a dead end road with a turn around at the end. You did good.
You should have the customer on the other side of trailer when throwing tie down straps over lumber.
Stay safe in your travels.
🤣🤣🤣🤣
Once a month or so I can be standing on the other side while our delivery driver is packing his load and throwing the straps over and I yell OWWWW OH MY GOD lol gets them every time.
😅
For anyone that doesn't know, Moffit makes a piece of equipment that the cab and wheels rotate so that the load length is parallel to movement. If you are having lumber delivered, pick a lumber yard that has this equipment.
Cab doesn't Rotate it's actually stationary. It's called a 4 way Moffett. That actually is a good idea except for the fact that too is a liability waiting to happen going up and down slopes your product can slide off the forks
@@SaffordDelivery I've never seen someone put so much energy into not delivering loads. In some of your videos you call the police out instead of just doing your job. You are a liability to the company. They'll quit using you the second they find someone with another truck.
You have a good setup for youre strap Larry's in England don't have this system but seems so much better than just hooking the straps to the sides of lorry.i could be wrong im no expert but I've not seen this system of straps on a English lorry.thanks for the vids
You need a Moffitt that goes sideways too and then you won't have a problem believe me did the same thing you're doing for years and it was nice taking long lumber in to a job when you have a narrow opening 👍
You know these customer flex on this delivery guy by refusing delivery then they think about it a little while and think "damn...I still need that stuff and I just made an ass out of myself."
People complain and threaten to call box store I recommend they watch your videos you go about and beyond if you can and you like me have that sixth sense of who appreciates your efforts and who don't it's bad especially if it's the first delivery can ruin your whole day enjoy watching your videos I delivered to people also still hasn't changed think your forklift is a mule and do everything they ask you to do try and have a good day 6:21
Not sure how I’m binging these vids but good stuff. Like to see how the straps work.
People don’t get it some time u can only get so creative when delivering to residential sites! After that it’s curbside or nothing have a good day mike
You did the right thing. Although the Salespeople try everything to make the sale. To them being on commission which majority of them are, one problem, they don't see what the truck drivers have to deal with. Smart idea to video every delivery, so when a customer starts complaining. Then the store manager sees the problem... And you being the Truck Driver, unwritten rules is that you protect yourself, the truck and trailer, and the customer. So if something goes wrong, you have the video evidence. From my experiences doing deliveries, the 80-90 % of the time, its the salespeople problem. ;)
Wanna be our spokes person? 🤣
@@SaffordDelivery Nope, I am a delivery guy myself Brother, I know what you are going thru and had problems myself... ;)
I'm sure you use google earth to get an idea about drops. I drove reefer cross country and always looked at drops, for things like where the gaurd shacks were, and loading docks.
I'm sure it's different when trees block the satellite images.
Thanks
this is why I pick up own product from Home Depot I only live a half away in Phenix City,AL and if I need a delivery to my home be very easy since I can park my semi truck and trailer in front of my home
Gotta love the customers that make stuff up lol
what a Day huh? best wishes form Florida, Paul
Don’t know if this will help you but when we delivered a pallet of cement mix or soil we put a two by four on top and strap it so we had the bags on the side more secure
I just realized you are using the back up trailer when I saw the connection for the Moffett
I was lucky, when I drove for Lowe's the forkliftwheels would turn sideways and those long, long boards we could get to the location. Here they are building what is called a "Barndonium", it's basically a house inside the barn. Got to this place just south east of Amarillo and they only way to get the lumber into the barm was to turn the wheelssideways, but I got it all in
omg these idiots on here just don't under stand how to do anything . Hell we didn't have those when i drove. but still got materials in on job site
@@hunterbiden001 seems like everything is useless. 🤣
There seems to be a huge communication break down at time of purchase between customer and supply store. It should be well noted that it is a "Curb Side Only Delivery"!! There should be be NO misunderstanding about this at time of purchase, or time of delivery!!
Site restrictions are a pain
Can't even get a 16ft wide load through a 100ft clearance. I am very disappointed, I thought you delivery people know magic.
Ma brotha! You and I do the exact same thing for a living and you better believe I've been in the exact same situation as you right here! The rural deliveries can be suuuuuuch a pain in the arse I swear!
I Would pull up to tree line take pics of the 16ft load to send to the boss. To show that it won't fit up the driveway
I've hand bombed tons of material like that from the curb side. Some times when your on a site you do what you gotta do. Hand dug foundations 9 feet deep because the city says no heavy equipment to protect the tree and erect a tree protection zone. If they find heavy equipment there or you cut a root bigger than about an average bicep they fine you. It is what it is. Doesn't matter if it's reasonable, it's the job. Can't expect the driver to take a fine or risk his neck for you. The only time we really put our foot down my site super was spending tens of thousands a day and Home Depot next door refused to cross the road and wanted to charge for delivery anyway to drop the material in the parking lot. My boss told me to tell him we will take our business to a place across town where he knows the guy and his muli-billion dollar construction company will boycott the store. They complied pretty quick and we weren't even asking for them to go on site, just drop it outside the exterior fencing to the property. When i just dropped 50 grand this morning and over 90 grand the day before and I'm paying for delivery, you can cross the damn road.
Wtf are you trying to say..
@@stylez1989 I'm saying it's his job to get the materials to the site. It's the contractor's job from there. He's not responsible to put the materials exactly where the contractor wants it.
Appears driver is still in learning curve and needing training. Look at bill which gives length of material. Walk to obstruction and vidio driver laying down tape measure to verify undeliverable. Court acceptable verification if billing dispute acures. This will save all including judges and attn fees. Eliminates fork lift unloading etc. Tape measures are cheap and valuable tool.
Tape measure 😂😂
@@SaffordDelivery joke of myself is my memory is bad. I can not buy a new brain. Tape measure vidio verification is easy logical solution. Driver can not buy a smart brain.
Ah the good old day's .Thank god we survived them .
The customer needs to be informed that it is a curb side delivery only. The sales clerk needs to have a form for the buyer to sign acknowledging it is curb side delivery. How hard is that?
Yeah. My dog tried the same thing trying to bring a small branch thru the gate. I expect lumber delivery guys to be smarter.
Yes smart enough to tell the customer that it wasn't going to fit
How do these folks expect to get their materials if they don't work with the delivery guy? smh
Crew showed up without a mattress. Woman called store saying the crew REFUSED to deliver her mattress. I get the call from the store, called the crew, call store back, hey we never loaded or had a mattress assigned to deliver to her today. My crew didn’t refuse to do anything, she’s a liar.
I had a similar situation and the customer actually fired up his chainsaw and cut down a few trees so I could make it to his lake house. He gave me a nice tip for that one.
We've had that happen and we told the customer we don't get paid by the hour we get paid by the drop so if the material doesn't fit then that's not our problem
@@SaffordDelivery yeah, I'm getting better at saying no as I gain experience
Man, you sure do have a lot of trouble with deliveries. I do the same job and can't imagine having that much problems. Out of 8 yes of this iv only had like 3 people give me a hard time.
This is all the time
Yep it's your discretion your rig curbside and watch out for the boys
I've been in the construction industry for 50 years and it never ceases to amaze me how many ass holes are out there. Good Greif.
I appreciate you trying to accommodate these customers. But if they don’t understand the reasons you can’t get it up their driveway, it’s their own stupidity. Curb side delivery, period.
Back for another delivery not completed!
Just a quick question, aren't the tie down straps supposed to be all inside the rib rails? Except when the load extends out over the rub rails? I've heard the reason is if you rub up against something on the highway/road and it cuts your straps you now have a lose load.
Also you bend the rub rails
Good morning! What would you say is the % of satisfied customers? 👍
No one is truly ever happy with themselves so how can we make them be?
@@SaffordDelivery I hear ya, but I must respectfully disagree. I don’t believe a man of your integrity would continue to work at any job where the majority of his customers are dissatisfied with your work. I’m guessing the vast majority of them are very satisfied with your service. Maybe we can agree to disagree.
@@kosamui that was sarcasm on our part, If I had to guess I'd say 85% The other 15% are by people that have higher expectations of the service that we provide or that they were misinformed about the services that we provide or their site doesn't allow for the material to fit down onto their job site so it's disappointing.
Dude you are the shipper the store is the store you are the delivery guy/shipper you ship the items from the store to the customer!!! You bring back more than you delivery I bet the market manager dreads seeing your number pop up....back your truck in the driveway
So do you get payed to take the load back to the shipper?
Some of the Moffett fork lifts turn to go narrow. Maybe its time to update your rig?
Were the 16's separated from everything else? lol wut? Damn, we shoulda pulled that customer up on google Earth and measured the width of his driveway to make sure we can get all that shit up there lol.
I used to hear well the mailman comes down the driveway all the time with that amount of snow. Your truck is bigger you should have no problem. I just say yea ok snap a picture and roll on
The people I get my materials from would have got it in that one but he could have gotten some one to carry those boards up that driveway by hand…. I have to carry boards up all kinds of crazy places trucks cannot get to on our job sites on the coast of NC
I guess the answer for the customer is Make SURE You Have Clearance for your ordered products.
Holy $hit no way you could make that .. you did the right thing ..
The Moffett I drove had crab crawl mode the wheels turned so u can drive down narrow drive ways
That's cool but we don't get paid for the extra effort and the liability
the people that sell this stuff should tell the customer that they needs at least 18 ft wide to get the wood through. anything less than that and they won't be able to get the wood up to the top of the house
I drove ready mix truck for a fee yrs, anytime I had to back over a curb or onto private property (that was finished) the contractor had to sing a waver, alot more weight on those trucks
Nothing more frustrating than trying to fit a wide load in a small hole
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Entire country is going self service. It might be bad for your company but tell them (the customer) to get it their own self.
You should show the whole interaction
Yeah I was only on the phone with the customer
Just cut it in the middle , reload it and deliver :D
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Believe it or not I told them to fold the lumber in half
The store needs to tell the customer the facts
These customers have to realize not all drivers are equal in their ability, one guy can clear an opening with 2 inches of clearance on each side and another needs 5 feet of clearance on each side. Asking a driver to do what is beyond their skill level is asking for damages, they should be glad he does not risk what he is not comfortable with.
We actually got the material stuck in between the trees
@@SaffordDelivery I think people do not think about the width of their load on a fork lift, they think about a trailer fitting down the driveway but they do not think about still needing to have room to use the forklift to unload the trailer and not do damage.
This driver complains to much.
Cool
I know there are a lot of unreasonable people out there, but it seems to me you should have some equipment that moves materials length wise. It’s like a dog trying to carry a long stick between two close trees.
Our job is curbside delivery anything beyond curbside is at driver discretion and courtesy of the driver. But also it has a lot to do with site restrictions. We could have just gotten a helicopter 🤷♂️
How do you get any work / jobs… all you is film yourself at jobs you can’t do / complete
We literally have hundreds of videos and nine all of them are bad videos
This is the price you pay for living in big house that are situated miles from the actual kerb. Wouldn't it be faster to back up the drive and off load than put the stuff on you already took off and re -strap the load.
No good deed goes unpunished.
Actually the driveway got more narrower as we went up
Curbside means..curbside. "He refused to deliver the load!" "Sir, we have a photo of the load in front of your house."
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There's a possibility you could have backed the trailer up the driveway, but again, liability: Damaged trees, damaged truck.
Do you ever drive up on your lift empty to see if there is enough room to make the
turn around?
Not really
Your Moffet doesn't crab? I thought all the newer ones did. Mine did and delivering those long products like joists, etc...
Nope
They will waste more time jacking around than it would take to move the stack of lumber by hand! It is called work for any one wondering.
I can totally understand that rules are rules and curbside means curbside. Not sure how competitive your market is or the business but I will say that if you don’t bend those rules or kowtow then someone will and in this economy that can hurt big time. That can be loss of contracts. Hope it’s not the case
99% of our deliveries go beyond curbside It's not our intention to piss off the customer but when there are sight restrictions and there's nothing that we can do it's the customer's responsibility to make sure that the site is clear
The last guy brought 40footers down my driveway!
Love the channel
I don't understand why you didn't film the whole thing. What's up with that?
cause he didn't want to show how stupid he is . Job could of been done
Dude your comments are hilarious 😆😆
Didn't plan on doing any recording that day
did you still get paid for that delivery
Why does everything seem useless?
Watched a guy deliver 40' metal down a 10' driveway. All three wheels steered on his forklift,He just drove in sideways. Maybe its time to upgrade.
Blocking the road with no warning signs and no flaggers will cost millions when the accident happens .
Yeah he’s a bit careless
Your Moffett doesn't creep. That sucks. Yo, I go sideways all the time. I refuse a Moffett that doesn't creep.
We don't get paid extra for going above and beyond curbside It's actually a extra liability
my moffet has crab mode
Mine only has lobster
If the costom lumber get caught on the tree then why he didn't mak shore his drive way was wide enuff? That costom must be thing this Australian wild out back.
too bad they don't sell forklifts as they do in Europe as they will traverse sideways to the load due to their cramped loading areas.
Pretty sure those wheels turn so you can crab walk it down there. I drove that type of forklift for 25 years. Just a lazy delivery driver. I used to do it in 6 ft of snow too.
If you watch our video captain oblivious You will clearly see that our machine does not have that capability. We see that 25 years REALLY showing. 👌😂😂💀💀
...6 feet of snow, uphill, both ways! 👍