Brand new house. Went to deliver all the appliances. Karen at the door said that if we got so much as a spec of dust or dirt inside the house she would sue. Called the manager and he said "Bring it all back". We did. Life is too short to take it seriously or to deal with Karens.
I hate when people, especially Karens, treat hard working people doing back breaking work (I imagine those appliances weren’t light) like second class citizens. Good for you man, life is too short to deal with that crap.
@@anthonybarefoot6744 my cousin worked at Lowes and I would hear so many horror stories.. she has autism (high functioning so if you weren’t told you wouldn’t know) and she was on lunch talking to her friend / coworker and it came up and her manager overheard and unprovoked started treating her like shit and saying, “I heard you have autism, I hope you understand I’m not going to be any easier on you because of that because no one in the real world cares about your autism…” and her manager would just be mean and cruel to her based on something she overheard two people talking about. And she would say it every week at least once just to be cruel, she would ask my cousin to do something and follow it with, “and you better have it done right and on time and I don’t wanna hear excuses or about your autism” all un promoted as my cousin never complained or brought up her autism or try to use it as an excuse or crutch… she literally just mentioned it one time in casual conversation to a coworker/friend. Finally I told her that she doesn’t have to put up with that kind of abuse and what is essentially being treated poorly due to a disability so I had my lawer contact the store and say that he had heard from a “customer” me.. that overheard this manager verbally abusing a worker about her autism and that is a clear OSHA violation that also violates the Americans With Disabilities Act so you might want to stop doing that as you are literally breaking a law. My cousin never heard that bitch say anything about it again and the horrible woman apologized and luckily my cousin got the hell out of there the second she graduated college and now has a great job in entertainment and got the job based on her senior thesis on the portrayal of autistic people in media as well as their mistreatment in the workplace. So there is some justice and a happy ending
Delivered for years, had a delivery of 40 sheets of drywall once, guy said your lucky only half go up stairs, I laughed a told him I'm lucky because we deliver curbside only. Have a nice day.
@@jeffgriffith5594: Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs? DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁
@@jeffgriffith5594: Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs? DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁
@@jeffgriffith5594:Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs? DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁
I had a delivery last year. Driver was familiar to me. I asked if he could put my delivery in my barn. He tried, but it was a no go. He bumped the wall on the way out and left a little dent. Then he tried to tell me where to send the repair bill. I said, “There won’t be a bill. You were trying to do me a favor. This was my fault. Thanks for trying!” I appreciate these drivers.
I call BS. Believing your story would require me to also believe that there are people left in this world that aren't selfish scumbags. I've just seen too much evidence to the contrary.
Once ordered a log splitter (500+ pounds), paid a little extra for "lift gate" curbside delivery. Arrives boxed up and on a pallet. Driver used a pallet jack to get it off the lift gate onto the street. POLITELY asked if I could use his jack to get it into the garage. He said "no problem", and did it himself. Gave him a nice tip.
Did something like this but through door dash. Lady ordered something like 20 packs of 30x 16 oz bottles Didnt get the bigger tip but she needed the help and i’m glad I was there
Agreed .The full saying actually is "The customer is always right in matters of taste". So if the customer wants vomit yellow trousers then that's what you give them. It doesn't mean the customer is always right about anything else, like you were saying that's obviously wrong.
@@mtm7114 how? Because he couldn't go to the specific location? A lot of times we do curbside is because the majority of places the load needs to be at is not accessible by machine and the best we can do is usually as close as the machine can go.
I had ''experts'' in the tire business that knew more than Michelin! They read an article and suddenly they are pros in that field. Soooooooooooooo glad I do not do that anymore.
Very easy fix: don't argue with them, don't negotiate, just say "ok, I'll take it back" and then take it back and let the warehouse charge them a restocking fee..customer gets what he wants (which is the refusal of the load), driver gets paid, warehouse gets paid for lost time
i think this drive only gets paid if he drops off. seemed odd for him to insist that he was going to drop off regardless of what homeowner said. he stated multiple times that he gets paid to leave on curb.
@@dj_menyo839 That would be a very bad deal if he was only paid if he drops off. He would actually drop off no matter what then and take a picture to prove delivery. No he is paid from pick-up, fuel is not free. Doesn't matter if he drop off or not as long as he has a legitimate reason, like angry customer or access impossible... I hope so.
On the flip side, I have ordered a lot of furniture and appliances for inside delivery and drivers have tried to drop it at the curb and have me sign. Every single time, I've told them they can take it back if they don't want to give the service that I paid for. You gotta stand up for yourself either way. My hat's off to the delivery driver for not being bullied.
as a delivery driver heres some words of advice, when a customer tells you to do something your not supposed to or they will refuse, just say have a great day and take it back. saves time, energy and stress and you have every right to do so. I hope you still get paid for the attempt!
If their a repete offender, they'll learn drivers have more loads than one per day. The customer is not allways right, but yes we try to help them out when we can.
That’s how I’d respond. One time, a Home Depot refused the load of Sheetrock. I called dispatch. They said hang out a bit. After about an hour, the HD guys comes and says, “They said I have to take it, but I don’t have a place to put it.” I called dispatch and relayed their message. Dispatch said “Leave it!” How can I leave it if they won’t unload it? He called whoever he had to, and I guess they still said take it. Frustrated, he unloaded the Sheetrock, and stacked it all around the Pro entrance. 😅. He probably got fired, but we felt better!
@@aircooledhead If your working with a corporate entity use the words "Are you saying that you refuse the order?". The receiver should be aware that they are gonna screw the delivery person, middle company and customer if they do that. If it's just a few broken peices delivery team / company buys it back (at least here).
Good thing he strapped it back down and bailed. This buyer seems to be the type who would falsely blame you for damaging a gate etc. and then file a claim to get a free delivery or some discount.
My thoughts exactly. I used to walk around with a Rum and Coke in my hand everywhere I went. When I got sober, I realized that sober people set their drinks down to do things like receive a delivery off a truck.
Chris, I agree! The trucker offered to get the material as close as possible which is already above and beyond what the customer paid for. Good thing the trucker filmed this with his phone. Many times these customers will lie about the delivery person and say that they were insulting, threatening and/or used bad language. I have over 30 yrs of managment experience in delivery companies and I've seen this. However, there are folks out there who are friendly to drivers, offer them water and may even tip the driver. Those customers make that drivers day.
No doubt. When I took delivery of a gun safe, I made sure that they were bringing it into my house and putting it where I wanted it. You work this out up-front. The owner-lady made sure it was in the delivery instructions and asked me questions like: is it being taken up or down flights of stairs, are there any hard corners that will cause problems, etc. That's good, that's what you want. It cost me an extra $50 and was worth every penny. It was 5 minutes of work for them, the hydraulic thing they used to move the 665-lb. gun safe was pretty cool to see in action. I was happy to not break my back, totally worth it!
That guy did not want that lumber from the get go. He was trying to find an excuse for you not to deliver it. I hope you got paid and that he paid for the product, what an idiot
Imagine having that jerk as a neighbor. Or a boss. Or a customer. His stern, condescending tone tells me he's had lots of practice treating people this way his whole life.
I wouldn't even have unscripted it. Would have told him one time I will get it as close as possible. After his response would have got in my truck and left.People like him have not dealt with people who push back .He doesn't know how to deal with people doing a service for him.
@@murrayandru7527 Who did you determine time, I don't even see a shadow to help make a guess. How can you tell what is in his cup? How do you know he has a drinking problem or is drunk?
As a former Home Depot delivery driver I dealt with customers like this a lot. Even to the point of being yelled and screamed at. Told customer numerous times to call the store and complain to them. I'm just here to pick up or drop of your stuff.
@@SaffordDelivery Did you contact the company that paid you to deliver it then do what they say! If they said you aint get paid then drop it off as required! If they guy blocks you thats his problem leave it where you can! Then its his problem legally! He was most prob trying to get out of the order!
@@danquaylesitsspeltpotatoe8307 Yep didn't need to until I was bringing it back They knew what the deal was and they know how stubborn and spoiled there customers are
Drove for Lowe's. One time I tried to deliver a washer and dryer and there were no doors wide enough to get the appliances in.. Another time the home owner wanted me to take the doors and back off of a washer to get it into the basement. My boss blamed me for not delivering it. i eventually quit without notice... Sales people never ask if the things will, fit into the home or back yard. We'll just make the delivery driver make them fit... N O T !!!!!!!!!
He is what I call a dangerous person, a very little bit of knowledge but thinks he knows it all. If he knows what lumber size he ordered why is he asking if it will fit through a certain area , he should have been prepared and he knew it was curbside delivery. You’re doing a good job❗️🇺🇸
Supreme douchebag..and just after he looked at the material, he still still wanted it through a 15' gate. Then a few mins later, said it was the wrong material. Silly customer could have picked the material up with a flatbed/trailer, and brought it right EXACTLY WHERE HE WANTED IT! All while avoiding a delivery fee. Shame in him😂
The store manager will recheck the receipt to see if it was the right size boards ! But I’m like why at first you ask to bring the load through a gate to the backyard if it wasn’t the right size boards before you even checked the load! Something’s fishy here!!
You "jog" the load through..it just depends on the variables at the gate..how tall wide wats sitting around..You can fit 15ft pack..thr9ugh a 13ft gate..The forks move it side to side a few inches. Coupled with angling one end in...it could fit..
@@kevinknight8889 he said he would see what he could do but the homeowner told him not to bother, wtf why order something if you didn't actually want it delivered. I don't get it.
The world is full of customers like him, smile and wave, don't let him effect your day, easy to say I know. But it's 10 minutes of your day, he's like that 24/7 😂 much respect from 🇬🇧🇬🇧
You could tell from the outset the customer was already in a foul mood and then when he didn't get the response from you that he wanted , he then said the order was all wrong. Yeah the Customer is NEVER AWAYS RIGHT...in the head
No It's not prick, It's the highway, and I would teach you a lesson you wouldn't forget. I always use a payment method I can cancel if I need to. I have proven this on many occasions, I pay for a product to be delivered properly, an appliance into the house, building materials where they need to be, and I always check with the company before payment. My contract is with the supplier, not the driver. If he tells me his not going to do as I paid for, he can piss off with the delivery.
@@michael-mv3fjTo funny keyboard warrior. If You block delivery then you'll end up paying with court cost Teach yourself that access is on you not the driver. lol funny"teach"
@@michael-mv3fj. Well aren’t you just a gem! I drove a freight delivery truck for 35 years. Residential deliveries were a pain in the ass. Customers pay for services such as curbside (literally), threshold (meaning just inside a front door or garage), room of choice (any room INSIDE the house), and white glove (includes room of choice, unpacking and dunnage removal). Those paid-for services are printed on the delivery receipt if requested. MANY times I got yelled at for NOT performing a service that wasn’t paid for in advance. If it was, I gladly did it. If they argued, I called our appointments clerk at the terminal. If you specified the service you wanted and paid for it, then it should be performed. If you’re expecting a service you didn’t pay for, then it’s on you.
This is why American company's go over sea or go out of business. Every boss that has a company prays you can do it and do it without complaining. It's ALL about making money. You all are a bunch of whining ........ Maybe when you clean raw sewage for a living MAYBE stuff like this won't bother you.
I’ve have worked as a waiter and seen what happens when rude people complain in restaurants. I have learned that if your steak arrives too rare, apologise profusely and ask if the chef would be kind enough to cook for a while longer. Politeness goes along way especially if wanting to remain in favour.
Even if the person is rude to you it's not your job to punish him. Never spit in anothers food or do any harm to their equipment (badly parked car) he will recieve his karma later in life if he keeps that behavior. But if you try to punish that person you are now as bad as him.
I disagree and have been driving 40 years, the driver got butt hurt because of the conversation on the phone, he needs to grow up and take care of business, go back there and check out what the man is saying
@@cmcneill60 yeh hes a scumbag the driver is.... he has a whole forklift on his truck also... not like hes manually gonna depo it..... its building customer service rapport...
I bought a 275 gallon oil tank from HD and paid for the shipping. They told me they would bring it in the driveway but the rest was up to me. They told me that 5 times, I laughed and told them I got it. The dropped it off in the driveway as promised and as agreed to. No way this dummy didn't know it was curbside delivery.
Yep, it's always curbside delivery unless you make specific arraignments (which you must pay for) with the supplier or shipper. He knew, he was just trying get something for nothing. Typical these days.
As soon as he said "If you're not putting it in the back yard I'm refusing delivery" I'd have said "OK...it goes back then. I'm only paid for curbside delivery. PERIOD."
ive just learned something New...cheers Jason Site delivery Differs from Address for delivery.. 12 Buck Street = Kerbside 12 Buck Street rear of house = site delivery
A lot of box stores do charge a restocking fee. I do the same on a 20 wheeler with a Moffett. The customer will ask me the same. They load me, I deliver. Particulars I don't know.
@@eddie3489 ….the guy was full of 💩. It wasn’t the “wrong order” until after he found out the driver wouldn’t hold his hand and pat him on the head. If the product is too wide for his gate, it doesn’t matter how many drivers, or many times delivery is attempted, you’re still not fitting eight pounds of potatoes into a five pound bag. When someone orders spark plugs and coil packs from Amazon, they don’t expect the Amazon driver to tune up their car.
@@abolishwelfare i agree 100%.The order was fine and the right stuff until the driver didn't promise to get it to his backyard, then the drunk wanted to refuse it.
Invariably they call up the shipper and accuse the driver of all kinds of abusive behavior and refusing to drop off. Good thing you have the creep on video.
As a 62 year old I had that attitude the guy with the drink has when I was younger.Getting older and wiser I found out the being a little bit more cooperative gets you further in life. Try positioning yourself in the situation of the driver.He says he will try getting the wood up as far as he can.Being stubborn isn't always a good idea.
I commend you for your patience. As a former truck driver (high-cube, not big rigs) I had to deal with the same kind of natural born jackasses all the time. I was respectful but on the odd occasion when a customer got stubborn or abusive I’d stop what I was doing, look at him and say, “Look, I don’t have time for this. Do you want your stuff or not?” Usually he relented but one time a guy shouted an cursing at me for parking on the designated spot to drop off his items instead of a parking lot across a busy street. When he started threatening me I just got in my truck and drive off with his items. I told my boss and after he talked to that idiot he agreed with my actions and refunded the guy’s money. I also said to send another driver next time because I wasn’t going to deliver to him again.
@@pb7379-j2k There are ALWAYS contractors like this guy - but they generally know how things work and are just hoping for special treatment. I blame it on sales making promises we can't deliver on.
5:11 all right sir, no problem, I just need you to write "REFUSED DELIVERY" in big letters across the bills, print your name, sign your name, date and time, and then I'll be out of your hair.
I have run across idiots like this before. I tell them once refused, I will not turn around once I leave. Their items are going back to the shipper. The shipment is now subject to return shipping fees, intercept turn around fees, storage fees, and re delivery charges which are not eligible for discounts of any kind. Fuel surcharges, and residential surcharges will be applied at full rates. These charges will all have to be paid before their freight returns. I am always amazed at how many change their attitude after they are told this.
They don’t have to “pay” anything before their freight returns. That conversation of payment literally has nothing to do with you so why would you even make a conversation more hostile by trying to be confrontational lol. Sounds like you’re the 🍑
@@versacetudo9243 Excuse me, but yes you would have to pay those charges once a load is refused. Furthermore, I asses accessorial charges at the time of delivery which gets back billed to the shipper. I am well aware of what happens once I am told to leave. Do you have any idea how hard it is to work around freight that cannot be delivered and must be repeatedly moved to accomodate other shipments? I stated exactly what my company instructs me to tell rude customers that act like spoiled children and resort to blackmail by threatening to refuse when they dont get their way.
@@mikebennett703 the point is, nobody was really rude (at least in this interaction) except the driver. Whatever your obligations may or may not be (you do know things differ between companies right?) but either way, either dump it if you’re gonna dump it, or move the hell on.
@@versacetudo9243 I didn't observe hostility in the video, but threatening to refuse delivery simply because you are not happy with the location, or asking for service which is beyond the drivers obligations is still passively hostile and that was evident in this video.
As a deck builder, I'm always grateful the delivery driver can get the decking/framing bundle anywhere close to where it makes my job easier. I always tip, thank them for the extra effort and don't expect anything more than what was paid for
The older I get the more I realize it ain't worth it. So much easier just to get back in the truck and let that guy soon realize he only screwed himself
Saw some guy once giving a waitress at a Cracker Barrel a hard time because his steak was cooked “incorrectly “ and somehow the waitress is supposed to have x-Ray vision and see inside the steak and know how much it was cooked
But will still get mad at the mailman for dropping the package on the road instead of at my door or my mailbox. Even the mailman can't threaten to drop stuff on the public right-of-way.
@@vp4744 he didn't threaten anything, his company policy only allow the driver to drop off the order on the curb and that's why it's called "curbside" not "specific location" delivery.
@@Dunki113 I would never hire drivers with attitudes. Smile and walkout if against company policy. No need to match wits with customers. This delivery guy failed on many levels.
Takes me back to when I hauled. Invoice would state curbside or driveway...have all vehicles out of the way. I'd pull up and see six cars in the driveway, then wait for the customer to get all vehicles out of the driveway. Then bitch because I wouldn't stack something a certain way, unbox equipment, or wait while they inspect every single piece, even when it was clear there was no damage. The customer on this delivery expected way too much from this driver. He's an idiot.
As a driver I would be pissed if someone else failed to do thier job. That's why it doesn't hurt to do an inventory check, even if you don't "get paid" for it. It makes you look competent, and reliable. Doesn't matter if you deliver the goods if some is missing, because if it's missing you haven't really delivered the goods. Now it costs the company more to repeat the shipping. This guy is terrible. I'm watching the video as I write this and now it's more "I get paid to do this I get paid to do that". Fire this guy he's making your company look like crap. There's no hope for this guy.
I could tell when he talked "funny" on the phone, that he was going to play games when the product arrived. The problem with customers like this one, is that they are NOT professionals. Dealing with pros is much easier. If you want a deck built wrong and not to code, this is the guy you want to hire.
Sounds about right! When he wants the delivery guy to move material next to job because he’s to cheap to have his own equipment or hire help to move it.
I feel ya. I left in 2021 after 12 years as a driver/area manager (Trucking) for a large lumber co. Everyone thinks we have sky cranes or teleport devices (and I could dance 16' material through a 12' space between trees). Now I'm a contractor, and I can tell you I make it as easy as possible to drop or pick-up.
Was a contractor for 35+ years. Always tipped the drivers and offered ice cold water, Gatorade or soda when they pulled up. Was amazing how far the drivers would go to accommodate you... I hope this guy gets termite-riddled wood delivered to him next time 😁
i started otr in 2007.. one of my first solo loads in a commercial vehicle traditional tractor 53’ trailer (dry van) was to the top of Mt. Olympia in the middle of the night in a blizzard to pick up red wood. It was for a school project on the side of a mountain in Puyallup, Washington. It was a mud construction sight.. with stacks of junk everywhere.. they wanted me to go off-roading way into the back corner of their mess.. turn around in the mud and back up right to the front of their mini 20 ft storage container to off load some of their order.. 🤣(probably never even seen a semi much less understand how it maneuvers or how much room it takes to turn one around).. then they had to wait for union laborer to gather together to think about how to hand off load what they wanted.. then after cigarette breaks and i guess wasting as much time as they legally could and certainly when they wanted to.. very rude, not courteous, offensive and ridiculously unnecessary.. they picked up one piece at a time walk it into their trailer move junk to place their piece.. then take another cigarette break.. we could of offloaded up front.. on parking lot.. they could of been paid for six months to carry it back to their foot locker/tackle box on their atv.. but the foreman called the company and said to their door meant that trailer since their was no door yet.. it was mean and stupid.. i was hoping the truck would get stuck and maybe the tow truck would get stuck too.. but eight hours later.. i got out. happy days educating Puyallup ahead I pray! yup customer’s spending state or county money are worse than anal procrastinators who have no room for the project of their dreams.. after they sobered up and realized they messed up while they were drunk 🥃.
@@triggerwarningiidentifyasc725 dude, he said he would try. There is a possibility that the truck would get stuck depending on the terrain he wanted it on. Now who has to pay for that? The truck driver would be responsible in some cases. Imagine losing your job and getting sued by the company you no longer work for.
The load wasn't even the wood the guy paid for. Also he paid for delivery to his address and not across a highway at someone else's address. The guy was right for refusing the order. The driver brought the wrong load to the wrong address.
A few years ago, I ordered a large amount of lumber to build a deck in my backyard. I paid for curbside delivery, which I knew meant at the curb. However, after chatting up the driver for a short while, I asked if he could help me get the load into the garage, which would save me a lot of work. At first, he hesitated, saying that technically he wasn't supposed to do that. However, he agreed to meet me more than halfway. He offered to back into the driveway and get it as close to the garage as he could. I was grateful and thanked him for his extra effort. After he left, I carried the boards one at a time into the garage, which was a lot easier given that it was close to the garage. The experience illustrates one of the most important lessons my parents taught me: treat people with courtesy and respect, especially if you want something from them that you haven't paid for. This lesson about respect applies to everyone: teachers, delivery workers, store clerks, police officers, and anyone who has to deal with the public. It boggles my mind that so many people think that piss and vinegar will get them what they want in life.
In the customers defense this lazy truck driver didn’t even go look at the opening of the gate, he was dropping it off right there no Matter what. No need to kiss his. This truck driver was an AHole and I would having dealt with him either
@@jasiahperez9547 The truck driver is paid to do curbside delivery, his job is literally to "drop it off right there". If you really have to have delivery right up to the location you need to arrange that in advance, some drivers will accommodate your request if you're nice and it's doable, but you should not expect service you did not pre-arrange and pay for and then call the driver and A-hole for not meeting your extra request that you concealed from the beginning.
You have the patience and composure of a Saint, my friend. Cool video. The way you slung those straps back over at the end, and they landed perfectly shows how long you’ve been doing your job, buddy! More power to ya.
now, if I was the delivery company, I would refuse to deliver again and make the a**hole make other arrangements to get it to his house and get it to his backyard. The idiot could have gotten it at least up to the house, then carried it through the gate, now I would make him transport it himself plus get it through the gate as well. First he goes and checks the load and says all is good, then he goes on to say that all of the dimensional lumber are the wrong sizes. Honestly, I would have dropped it anyways and made him make arrangements to have it picked, returned and pay the extra money to do so. He just cut off his nose to spite his face. People are idiots.
Exactly, the company should charge him a restocking fee, refuse to reship it & refuse his money back. Just give him a in store credit if he demands a refund. That'll teach his ass not to be an ass.
Ive done plenty of wood fences in georgia and had curbside delivery. Cant tell you how many times ive carried materials up steep hills or back into their yard 300 some feet. I view this little man as weak and lazy.
I was a Hospice RN doing home care. I had family members threaten me if I was to bring in any virus or disease on me that would make them ill they'd sue me. I took all the precautions possible and would get cussed out anyway. imagine attacking a Hospice Nurse, but they do.
What's the since of dude taking the load if he cant get it where he needs it. True he should have known this before but, I agree with him. I had a delivery company deliver vinyl plank floors. First the dick wanted my wife to help him unload the shit. My wife is a kind person and proceeded to help. I told her to get her azz off that truck. Its not her job. Its not our f ing fault he wasn't given the correct equipment to unload it with. 2 different stories but delivery dudes can be dicks.
the customer clearly paid for delivery to the home and whoever sold him the delivery must have told him that. i would have done the same hting and treated this driver the same. the delivery driver here was clearly going to just leave it on the side of the road and had no willing to work with anyone as long as he is only getting paid for what is to be done.
@@timothywhieldon1971 imagine being this much of a delusional boomer lmao - he paid for curbside, he got curbside. If he wanted it delivered to his yard he should have forked over the extra money. If I am being paid for curbside delivery, that is all you're going to get. If your curb is a highway - sucks to be you, buddy. There is no obligation to try and work anything extra with buffoons like this clown here. As a bonus, guess what, you refused the load - now you get to pay twice to re-deliver because you were throwing a tantrum.
@@timothywhieldon1971 The person who has sold him the delivery must have told him that it will be delivered to his home curb side. The Customer heard nothing more after "delivered home". Customers only hear what they want to hear. Also he quickly changed his reason too. First he says "that will work" and after the driver talked about curb side and he will see what he can do, and the customer says, he is refusing the load, then he said "oh i not take it because its the wrong sizes." That customer is nothing more than a douche bag. Sure common says "customer is always right" i can tell you, no customer is 90% of the times wrong and the dealer and workers there try their best to make it right for the customer. Even if their claims are absolute bs. I work in retail (furniture store) for 10 years now.
With the way he was acting, it’s good that you didn’t go onto the property, he would have found some way to have you cited for trespassing or claimed damages to something that you never damaged
The first time this happened to me, it taught me never ever unstrap/unsheet/open curtainsides/ unchain/ open container without first checking there would be no unloading issues......saves time in the long run.
Which is exactly the one thing the home owner was asking for. Tell me you can get it where I need it before you start unloading. Driver was an A hole and just kept popping straps.
@@hyperkoala1758 Yep, had a meeting of 2 A holes. Driver wanted it off his truck, customer didn't want to accept delivery if it couldn't be delivered to the location he wanted. Driver should have taken the 1 minute needed to walk up, say nope, curbside only; deliveree would have refused and driver could have been on their way.
Well. After watching and listening. It may not matter what the recipient is saying. He may understand what service he ordered. Some curbside is just that. He has to call whoever he ordered it from. The delivery person has nothing to do with that. Like he said, he is paid to drop at location. That’s what the agreement between recipient and merchant. It happens often. He did right. Drop it at curb.
Exactly. I delivered for 34 years. The very first thing I did at a stop was size up the situation. If I couldn't accommodate the customer, which was rare, I just moved on to the next one.
@@hyperkoala1758 Driver isn't required to place it where someone says, it's curbside goofy. If your dad would of had manners and spoke to him like a man he probably could of gotten some help. Continue to think that's cool you'll be alone too
Didn't know it was happy hour so early in the day!! The minute he called you" buddy" I knew you were in for a rough time!! You should have just left with the lumber and let the guy get it himself, then called the cops saying he is drinking and driving!!
I've had large things delivered to my house throughout the years. On the order form I signed each time, it specifically stated, in very bold letters, curbside delivery (Obviously for things not like appliances that normally would be delivered in house). Now, was anything I had delivered as cumbersome as this? No, but I have had very heave things delivered such as weight lifting equipment and all the times the driver was as cool and accommodating as he could be. I was fully aware it was a curbside delivery and was prepared to take it from the curb, but the drivers were always cool and backed it in as far as they could. Common courtesy and respect go a LONG way. This dude had an attitude from the jump.
You being a home owner should know that a little grease of the Palm goes a long way $$$ Especially if the driver really doesn’t have to do it ??? I mean like you want something for free,I mean like you yourself said it, curb side delivery!!! Not backed up to your door !!!! It would of helped if the guy was more Pleasant witch got a return from me at least,hell a smile hello I’d back right up to the kitchen sink !!! Attitude got nothing to do with it it’s called respect
I used to haul trailer homes. As you can imagine, the recipients are rarely ready for things *they* ordered. And expect us to accommodate them. We are always happy to help within reason. What most don't understand, that extra mile we go, *we are responsible for whatever happens* to the equipment, property, etc. That's why we are very cautious about it. And why we gladly help when it's possible.
@@dougconllin3006 I also don’t think he understands the term “going above and beyond”……. Half assed and unhelpful, he definitely had that down. Arrived with an attitude, at least he was consistent
It seems the customer was very clear, return it. Too bad for him, paying for delivery that never happened, restocking and other fees. What a tool. Your patience is way more than I would have done.
The customer is a punk. He comes out half drunk with a beer in a cup, acting like a jerk. He screwed up when ordering materials, didn't pay to have it brought to the back but curbside only. He's looking for free materials or partial free delivery. I am very glad I've retired from dealing with A-Holes like him. The poor truck driver was to listen to the noise coming from the customers face.
I find it hard to believe that there is no itemized bill of lading. Check the bill, if the inventory is correct with your load, call the shipper. Verify that it’s curbside delivery. It appears that your only skill is getting from point a to point b. That’s not a delivery. That’s transport. Delivery is finishing the deal.
@@philtheheaterguy951congratulations, now you understand transportation services. He’s not in customer service. He didn’t sell this guy the goods. He’s a truck driver. You don’t think that requires skill? Then you’re an idiot.
@@philtheheaterguy951: ALWAYS check with receiver that Bill Of Lading is correct of what receiver purchased BEFORE telling receiver that it's 'curb side delivery', UNLESS receiver's willing to pay EXTRA for 'difficult delivery.' THAT way, receiver CANNOT LIE and change the story about what receiver ordered when they discover the delivery is 'CURB SIDE DELIVERY.'
@@katana258: ALWAYS check with receiver that Bill Of Lading is correct of what receiver purchased BEFORE telling receiver that it's 'curb side delivery', UNLESS receiver's willing to pay EXTRA for 'difficult delivery.' THAT way, receiver CANNOT LIE and change the story about what receiver ordered when they discover the delivery is 'CURB SIDE DELIVERY.'
As a driver myself, these deliveries are always my favourite. There is no easier delivery than a non delivery. This is what I'm contracted to do, you don't want it? Cool, I'll take it back and have a great day man, lol. If the customer still wanted the product it would be charged for re-delivery a second time with the same restriction after the office explained to the customer what their obligation was and what they were paying for. Its a waste of time to do the job twice but if the customer wants to pay for that then its their money.
I would’ve gotten fired. Well done on the self control. I seriously would’ve unloaded it all into the ditch and bounced with both fingers out the window.
The driver is required to have a bill of lading in order to legally have temporary possession of the goods on board although it needn't be a detailed list of materials, only the weight. This the customer signs and both get a copy. The purpose of the B/L is to acknowledge receipt of a shipment. The shipper would normally provide their customer with an itemized bill of sale that the driver would give to the customer to verify that he got what he paid for but can do this on his own time, at his own pace and not make a driver wait for it. If there's a discrepancy, the customer can take it up with the shipper later. In this instance, the carrier should charge the shipper for a refused delivery (usually 1/2 hour) and return the goods at the same rate that they were going to deliver it for. The extra cost would have to be born by the shipper and not the carrier who in this instance is faultless. The shipper can recover from their customer if they think he's being unreasonable or trying to get something for nothing. The trucker can't because, as a third party, he has no contract with the customer.
If the order ain't right, don't take it out on the driver. It probably passed through no less than 3-5 other people's hands before it hit his. All he does is throw some straps on it, fight traffic, and take the abuse when it ain't right.
I feel the pain of this. I used to work at a Lowe's and I would have to deal with customers like this all day. I really don't understand why so many people can't act like reasonable mature adults.
If you need the load placed somewhere specific, you better work that out ahead of time. ALWAYS assume that it's only getting dropped curbside and ask what you need to do to get it hauled to your backyard or wherever. What's wrong with people? After refusing delivery, this egghead was probably down at the store hollering at people. He seems like a guy that needs to be arrested and do a weekend in jail to get his head right.
@@Skank_and_Gutterboy Alot of people don't realize how unreasonable they are actually being until we showed them what physically we can and cannot do 🤷♂️🤷♂️
He's the kind of ass that would have found ANYTHING he could to bitch about. I applaud you for keeping your cool. I deal with the public every day, and it's always a challenge dealing with "entitled" ones. The next delivery person might not have your demeanor. Karma is a bitch! God bless you for what you do!
“Let me take a look at it before you unstrap it… that’ll work.” But then refuses delivery and says it’s the wrong stuff when you won’t guarantee where you’ll leave it? Makes sense.
I don't think he looked at it closely at first. If it was the wrong stuff, the old guy would get stuck hauling stuff up to the house and back down for the pick up. And up again with the right stuff. He was rude to the driver. It was not the driver's fault; but I can't blame the guy for not taking that delivery. There was no way he would have known that they would send it on that huge vehicle--that wouldn't go up the drive. Also, it was the wrong stuff! I would have been a lot nicer to the driver, buy I would not have accepted the delivery. When I order lumber, etc... I expect it not to be delivered to the side of the road, where I have to haul it up to my property. Even the driver made mention of the traffic.
That's a riot! I am grateful if a deliverer can just get a load as close as possible and then I tip them for the trouble. Hard to imagine being so self-entitled.
worked for years a t Home Depot California and when i explained why the curbside delivery is the policy because people call the store and say i damaged their property with my forklift so now its curbside only, they look at me like what!!1 a few always ruins it for the many
Aah man I felt so bad for you. He’s trying to act like a bigger person and treating you like dirt. It was his fault, he ordered a product that he wanted in a certain place but he EXPECTED you to have a certain sized vehicle for it. You acted calm which was the best thing to do👌👌
As soon as the guys thinks that the driver will not get it pass the gate, he says it's the wrong wood!!! Dude knew he went with curbside shipping!! Knew he had none to help him move the lumber!!
I've been in equipment rental for 10 years and customers are amazing creatures. I love the sure you can get a 80ft semi in here no problem they do it every day. Then I show up and get the oh you can't fit in here... FML. Great job on not getting baited by the wee lad
@@kaspernbs Had a customer the other day say he didn't know semi's were really over 53 ft. Thought that was maximum length we could be. He kept on insisting that I drive my rig up this forest road and that I would have plenty of room to turn around. Told him I'm around 75ft combined length and since I'm delivering a 40ft diesel boom it can be driven up the hill to the house and I'll walk or he can give me lift back. Said I could walk back because I was untruthful about the length of my semi and that it was impossible to be over 53 ft and he's calling my boss to get me fired for being lazy and a liar. I encouraged him to do so and have a great day. That was a fun phone call with the bossman.
@@Empty63 yeah I always give them my exact length down to the 10cm. They always seem to take me more serious when I say 23m 90 cm. They tend to go quiet. Then oh... um.... eh. Its fun hearing that.
Years ago, I was building playgrounds in various states. They were shipped on 53 foot reefer so the plastic panels and aluminum floor wouldn't damage the plastic. Always made sure the truck had easy access without having to back into traffic. Just a simple courtesy. Also usually took the drivers to breakfast in my pickup before they left. Also released the driver as soon as unloaded, driver had nothing to do with order being complete or not. Loaded and sealed at factory. Like I said, simple courtesy. Many people just don't understand.
I know exactly how you feel. I deliver for a kitchen company and we have a policy that the customer has to agree to that we don't take the goods into houses due to Covid-19, but will leave it in a carport or garage. If the customer doesn't accept these conditions on arrival or starts being difficult or abusive i just get in my truck and leave even if only half the order has been unloaded. I had one customer start being really nasty to me and she said that i had an attitude problem and she was going to ring and make a complaint, i just said to her "well if you think i'm rude, you wait till you call and deal with the manager, she's going to be a lot worse than me".
Brand new house. Went to deliver all the appliances. Karen at the door said that if we got so much as a spec of dust or dirt inside the house she would sue. Called the manager and he said "Bring it all back". We did. Life is too short to take it seriously or to deal with Karens.
I hate when people, especially Karens, treat hard working people doing back breaking work (I imagine those appliances weren’t light) like second class citizens. Good for you man, life is too short to deal with that crap.
if he could of dropped it and still got payed i would of dropped that shit right off and left just to piss em off HA!
rofl
When I worked at lowes I had this happen a lot. I just left it outside and moved on
@@anthonybarefoot6744 my cousin worked at Lowes and I would hear so many horror stories.. she has autism (high functioning so if you weren’t told you wouldn’t know) and she was on lunch talking to her friend / coworker and it came up and her manager overheard and unprovoked started treating her like shit and saying, “I heard you have autism, I hope you understand I’m not going to be any easier on you because of that because no one in the real world cares about your autism…” and her manager would just be mean and cruel to her based on something she overheard two people talking about. And she would say it every week at least once just to be cruel, she would ask my cousin to do something and follow it with, “and you better have it done right and on time and I don’t wanna hear excuses or about your autism” all un promoted as my cousin never complained or brought up her autism or try to use it as an excuse or crutch… she literally just mentioned it one time in casual conversation to a coworker/friend. Finally I told her that she doesn’t have to put up with that kind of abuse and what is essentially being treated poorly due to a disability so I had my lawer contact the store and say that he had heard from a “customer” me.. that overheard this manager verbally abusing a worker about her autism and that is a clear OSHA violation that also violates the Americans With Disabilities Act so you might want to stop doing that as you are literally breaking a law. My cousin never heard that bitch say anything about it again and the horrible woman apologized and luckily my cousin got the hell out of there the second she graduated college and now has a great job in entertainment and got the job based on her senior thesis on the portrayal of autistic people in media as well as their mistreatment in the workplace. So there is some justice and a happy ending
Delivered for years, had a delivery of 40 sheets of drywall once, guy said your lucky only half go up stairs, I laughed a told him I'm lucky because we deliver curbside only. Have a nice day.
Haha nice
Omg... must have never carried drywall into a job.
@@jeffgriffith5594: Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs?
DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁
@@jeffgriffith5594: Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs?
DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁
@@jeffgriffith5594:Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs?
DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁
I had a delivery last year. Driver was familiar to me. I asked if he could put my delivery in my barn. He tried, but it was a no go. He bumped the wall on the way out and left a little dent. Then he tried to tell me where to send the repair bill. I said, “There won’t be a bill. You were trying to do me a favor. This was my fault. Thanks for trying!” I appreciate these drivers.
roll the dice and live the the consequences - way to own it!
Very cool of you
I call BS. Believing your story would require me to also believe that there are people left in this world that aren't selfish scumbags. I've just seen too much evidence to the contrary.
That’s taking accountability if your story is true cause people lie all the time
@@nodak81 Thats crazy you think everyone isnt capable of holding them selfs accountable lmao. good luck in life with that mindset
Once ordered a log splitter (500+ pounds), paid a little extra for "lift gate" curbside delivery. Arrives boxed up and on a pallet. Driver used a pallet jack to get it off the lift gate onto the street.
POLITELY asked if I could use his jack to get it into the garage. He said "no problem", and did it himself.
Gave him a nice tip.
Did something like this but through door dash. Lady ordered something like 20 packs of 30x 16 oz bottles
Didnt get the bigger tip but she needed the help and i’m glad I was there
@@Eulogy466 great job clown doing extra work for no pay you the man
@@Eulogy466 When i did Instacart all I did was orders of "a car full of water". Great workout and tips!
@@Eulogy466 if people are nice about it there is no reason not to be nice back :)
Well done.
Anyone who says the customer is always right have never dealt with customers.
That's the truth!
Agreed .The full saying actually is "The customer is always right in matters of taste". So if the customer wants vomit yellow trousers then that's what you give them. It doesn't mean the customer is always right about anything else, like you were saying that's obviously wrong.
Customer is not always right, however in this case he was
@@mtm7114 how? Because he couldn't go to the specific location? A lot of times we do curbside is because the majority of places the load needs to be at is not accessible by machine and the best we can do is usually as close as the machine can go.
I had ''experts'' in the tire business that knew more than Michelin! They read an article and suddenly they are pros in that field. Soooooooooooooo glad I do not do that anymore.
Very easy fix: don't argue with them, don't negotiate, just say "ok, I'll take it back" and then take it back and let the warehouse charge them a restocking fee..customer gets what he wants (which is the refusal of the load), driver gets paid, warehouse gets paid for lost time
And it's all on record!
i think this drive only gets paid if he drops off. seemed odd for him to insist that he was going to drop off regardless of what homeowner said. he stated multiple times that he gets paid to leave on curb.
@@dj_menyo839 That would be a very bad deal if he was only paid if he drops off. He would actually drop off no matter what then and take a picture to prove delivery. No he is paid from pick-up, fuel is not free. Doesn't matter if he drop off or not as long as he has a legitimate reason, like angry customer or access impossible... I hope so.
We actually got paid twice to return it
ca ching, nicely played.@@SaffordDelivery
That buyer strikes me as a person with and abusive personality and a control issue. Props for handling it like a professional.
Probably a cheet and a non tipper to
@@jonmcfarmer6954obviously not, since he expects more than what he signed for.
Turn off the camera and TEACH HIM SOME MANNERS .
@@jamest1148 The lack of any form of brain activity makes him a Trump voter. 😏
Yup
Your guys did great
On the flip side, I have ordered a lot of furniture and appliances for inside delivery and drivers have tried to drop it at the curb and have me sign. Every single time, I've told them they can take it back if they don't want to give the service that I paid for. You gotta stand up for yourself either way. My hat's off to the delivery driver for not being bullied.
20yrs big truck driver 8yrs flatbed. Retired and I don't miss it. Press on brother.
as a delivery driver heres some words of advice, when a customer tells you to do something your not supposed to or they will refuse, just say have a great day and take it back. saves time, energy and stress and you have every right to do so. I hope you still get paid for the attempt!
X2
@@SaffordDelivery even better! Next time tell the guy thanks! Load up your ass and haul it!
If their a repete offender, they'll learn drivers have more loads than one per day. The customer is not allways right, but yes we try to help them out when we can.
That’s how I’d respond. One time, a Home Depot refused the load of Sheetrock. I called dispatch. They said hang out a bit. After about an hour, the HD guys comes and says, “They said I have to take it, but I don’t have a place to put it.” I called dispatch and relayed their message. Dispatch said “Leave it!” How can I leave it if they won’t unload it? He called whoever he had to, and I guess they still said take it.
Frustrated, he unloaded the Sheetrock, and stacked it all around the Pro entrance. 😅. He probably got fired, but we felt better!
@@aircooledhead If your working with a corporate entity use the words "Are you saying that you refuse the order?". The receiver should be aware that they are gonna screw the delivery person, middle company and customer if they do that. If it's just a few broken peices delivery team / company buys it back (at least here).
Good thing he strapped it back down and bailed. This buyer seems to be the type who would falsely blame you for damaging a gate etc. and then file a claim to get a free delivery or some discount.
I would have taken the gate out when I dumped it in his drive to give him something to complain about
Believe the guy rethought what he ordered, or found a better deal and this was his prick way of not just canceling the order.
Ah ah ah, that’s where the camera comes into play
Customer still has to pay restocking fee plus still gets charged his delivery fee correct?
nice thing about technology, everyone should have a camera so scumbags can't make false damage claims like that.
Customer walks out with a rum and coke in his hand, expect a battle.
I saw that! All half cocked already...
My thoughts exactly. I used to walk around with a Rum and Coke in my hand everywhere I went. When I got sober, I realized that sober people set their drinks down to do things like receive a delivery off a truck.
He's Julian's little brother
@@yourecrazy9368I was about to make a comment about Julian, too, lol
that's exactly what I was thinking! Guy was already toasted!
Chris, I agree! The trucker offered to get the material as close as possible which is already above and beyond what the customer paid for. Good thing the trucker filmed this with his phone. Many times these customers will lie about the delivery person and say that they were insulting, threatening and/or used bad language. I have over 30 yrs of managment experience in delivery companies and I've seen this. However, there are folks out there who are friendly to drivers, offer them water and may even tip the driver. Those customers make that drivers day.
I used a GoPro Hero 8 headcount for this
ruclips.net/video/FdZaO9msh6I/видео.html
No doubt. When I took delivery of a gun safe, I made sure that they were bringing it into my house and putting it where I wanted it. You work this out up-front. The owner-lady made sure it was in the delivery instructions and asked me questions like: is it being taken up or down flights of stairs, are there any hard corners that will cause problems, etc. That's good, that's what you want. It cost me an extra $50 and was worth every penny. It was 5 minutes of work for them, the hydraulic thing they used to move the 665-lb. gun safe was pretty cool to see in action. I was happy to not break my back, totally worth it!
@@SaffordDelivery Going back to 2008, Repo Nut used a Go Pro Head mount camera.
I'd probably wear a bodycam if I had to do this...
Yes! Especially the richer customers, they try to make false complaints. They forget that drivers have mobile phones or body cameras.
I have a great deal of empathy for anyone that has to make their living dealing with the public !
Thank you, seriously…
💯
I work at a gas station and trust me,you meet all kinds of different characters and personalities! 😂😂😂
I would rather pick up dog shit then work in the service industry.
100% chance gus2600 has had this type of job :D lol
I love how he said you bought the wrong materials anyway and at 3:55 he said everything was good. He's a piece of work!
I think he only brought it....?
He’s a piece of something…
He got told to send it back by his wife
Democrat what do you expect?
@@Chriscornell1972: Democrats think they're "entitled." They are mistaken. 😁
That guy did not want that lumber from the get go. He was trying to find an excuse for you not to deliver it. I hope you got paid and that he paid for the product, what an idiot
1000%
That was my thought as well.
He was also clearly border line drunk with that rum and coke in his hand.
Imagine having that jerk as a neighbor. Or a boss. Or a customer. His stern, condescending tone tells me he's had lots of practice treating people this way his whole life.
I had a boss like that once, quit within a month & found a better paying job elsewhere doing the same work, lmao. Best life decision I ever made.
He Got a Drink in his Hand , Of Course he's an Abusing LUSH probably wasn't even 11 am!!! ??? Good Job driver!!
I wouldn't even have unscripted it. Would have told him one time I will get it as close as possible. After his response would have got in my truck and left.People like him have not dealt with people who push back .He doesn't know how to deal with people doing a service for him.
his wife is probably fat and hes highly upset at life
@@murrayandru7527 Who did you determine time, I don't even see a shadow to help make a guess. How can you tell what is in his cup? How do you know he has a drinking problem or is drunk?
As a former Home Depot delivery driver I dealt with customers like this a lot. Even to the point of being yelled and screamed at. Told customer numerous times to call the store and complain to them. I'm just here to pick up or drop of your stuff.
We would love to hear more stories
totally agree driver god bless
@@SaffordDelivery Did you contact the company that paid you to deliver it then do what they say! If they said you aint get paid then drop it off as required! If they guy blocks you thats his problem leave it where you can! Then its his problem legally! He was most prob trying to get out of the order!
@@danquaylesitsspeltpotatoe8307 Yep didn't need to until I was bringing it back They knew what the deal was and they know how stubborn and spoiled there customers are
Drove for Lowe's. One time I tried to deliver a washer and dryer and there were no doors wide enough to get the appliances in.. Another time the home owner wanted me to take the doors and back off of a washer to get it into the basement. My boss blamed me for not delivering it. i eventually quit without notice... Sales people never ask if the things will, fit into the home or back yard. We'll just make the delivery driver make them fit... N O T !!!!!!!!!
He is what I call a dangerous person, a very little bit of knowledge but thinks he knows it all. If he knows what lumber size he ordered why is he asking if it will fit through a certain area , he should have been prepared and he knew it was curbside delivery. You’re doing a good job❗️🇺🇸
Supreme douchebag..and just after he looked at the material, he still still wanted it through a 15' gate. Then a few mins later, said it was the wrong material. Silly customer could have picked the material up with a flatbed/trailer, and brought it right EXACTLY WHERE HE WANTED IT! All while avoiding a delivery fee. Shame in him😂
Guy was a complete jerk the minute he opened his mouth
The store manager will recheck the receipt to see if it was the right size boards ! But I’m like why at first you ask to bring the load through a gate to the backyard if it wasn’t the right size boards before you even checked the load! Something’s fishy here!!
You "jog" the load through..it just depends on the variables at the gate..how tall wide wats sitting around..You can fit 15ft pack..thr9ugh a 13ft gate..The forks move it side to side a few inches. Coupled with angling one end in...it could fit..
@@kevinknight8889 he said he would see what he could do but the homeowner told him not to bother, wtf why order something if you didn't actually want it delivered. I don't get it.
The world is full of customers like him, smile and wave, don't let him effect your day, easy to say I know. But it's 10 minutes of your day, he's like that 24/7 😂 much respect from 🇬🇧🇬🇧
You could tell from the outset the customer was already in a foul mood and then when he didn't get the response from you that he wanted , he then said the order was all wrong. Yeah the Customer is NEVER AWAYS RIGHT...in the head
Nope - not in a foul mood - his regular mood. Imagine having to live your whole life as him??
This customer should be banned for any kind of delivery. Let him pick the stuff by himself.
I think they ban them from going into the store too
Shady deliveries (not saying him), are the very reason I pick up my own stuff...
Stay in your lane , trucker , if you don't have deliveries, what are you gonna do? Learn to code.
@@MultiTurbospeed
ruclips.net/video/EUXW6nfD0vY/видео.html
ruclips.net/video/h-mlQhY6k1k/видео.html
@@pigpen74 that learn to code thing is soooooo old.
Don't even engage with jerks like that. I'm paid for curb side delivery, this is your curb. Have a nice day.
No It's not prick, It's the highway, and I would teach you a lesson you wouldn't forget. I always use a payment method I can cancel if I need to. I have proven this on many occasions, I pay for a product to be delivered properly, an appliance into the house, building materials where they need to be, and I always check with the company before payment. My contract is with the supplier, not the driver. If he tells me his not going to do as I paid for, he can piss off with the delivery.
@@michael-mv3fjAnger Management D-Nozzle
@@michael-mv3fjTo funny keyboard warrior. If You block delivery then you'll end up paying with court cost Teach yourself that access is on you not the driver. lol funny"teach"
@@michael-mv3fj. Well aren’t you just a gem! I drove a freight delivery truck for 35 years. Residential deliveries were a pain in the ass. Customers pay for services such as curbside (literally), threshold (meaning just inside a front door or garage), room of choice (any room INSIDE the house), and white glove (includes room of choice, unpacking and dunnage removal). Those paid-for services are printed on the delivery receipt if requested. MANY times I got yelled at for NOT performing a service that wasn’t paid for in advance. If it was, I gladly did it. If they argued, I called our appointments clerk at the terminal. If you specified the service you wanted and paid for it, then it should be performed. If you’re expecting a service you didn’t pay for, then it’s on you.
This is why American company's go over sea or go out of business. Every boss that has a company prays you can do it and do it without complaining. It's ALL about making money. You all are a bunch of whining ........ Maybe when you clean raw sewage for a living MAYBE stuff like this won't bother you.
This guy must be a gem when ordering at a restaurant . Wonder how many times servers spat in his order. Just a thought.
He's got protein in each of his dinners, that's no doubt.
His burger buns smell like ass buns 😄
I’ve have worked as a waiter and seen what happens when rude people complain in restaurants.
I have learned that if your steak arrives too rare, apologise profusely and ask if the chef would be kind enough to cook for a while longer.
Politeness goes along way especially if wanting to remain in favour.
Even if the person is rude to you it's not your job to punish him. Never spit in anothers food or do any harm to their equipment (badly parked car) he will recieve his karma later in life if he keeps that behavior. But if you try to punish that person you are now as bad as him.
@@Modelo646 Relax junior ,just a scenario
Your patience was definitely tested. Thanks for showing us what a good dude you're.
I respect the driver more than words can say. I wouldn't have even stepped out of the truck. And they live amongst us.
I disagree and have been driving 40 years, the driver got butt hurt because of the conversation on the phone, he needs to grow up and take care of business, go back there and check out what the man is saying
@@cmcneill60 yeh hes a scumbag the driver is.... he has a whole forklift on his truck also... not like hes manually gonna depo it..... its building customer service rapport...
“I’m sending it back.” That is enough foolish customer relations right there. Have a lovely morning… By by now!
I bought a 275 gallon oil tank from HD and paid for the shipping. They told me they would bring it in the driveway but the rest was up to me. They told me that 5 times, I laughed and told them I got it. The dropped it off in the driveway as promised and as agreed to. No way this dummy didn't know it was curbside delivery.
Yep, it's always curbside delivery unless you make specific arraignments (which you must pay for) with the supplier or shipper. He knew, he was just trying get something for nothing. Typical these days.
He might have, since he doesn't strike me as the type to shut his yap and listen to details.
As soon as he said "If you're not putting it in the back yard I'm refusing delivery" I'd have said "OK...it goes back then. I'm only paid for curbside delivery. PERIOD."
Been there done that. Yep. Have a nice day. Bye.
I would have dropped it curbside and let him figure it out
dude wanted site delivery and didnt want to pay the 250 bucks extra for it. I see this all the time.
Me too.i had rather deliver
to a paper mill
Than an back yard
Inventory.I loved my job but these one time
Won't to be.Are a pain
In the buut.
ive just learned something New...cheers Jason
Site delivery Differs from Address for delivery..
12 Buck Street = Kerbside
12 Buck Street rear of house = site delivery
How do we know he didn't pay for site delivery?
@@michaelbranham5854 It would of been on the delivery docket.
Your patience is commendable
You know it’s going to be a cranky customer, when he comes outside with a whiskey 🥃 tumbler
Whiskey tumbler? 16+ oz glass?
@@jc4388 my mistake a whiskey 🥃 glass
Looks like cola
@@sf9595 the cola is a mixer, possibly rum 🍹 and coke
Exactly man. Saw that,he was lit.
Unless there's actual damage to the product, or something that's the supplier's fault, he should be paying the return shipping fee. No question!
If it’s the wrong material then he shouldn’t pay a return!
A lot of box stores do charge a restocking fee. I do the same on a 20 wheeler with a Moffett. The customer will ask me the same. They load me, I deliver. Particulars I don't know.
@@eddie3489 ….the guy was full of 💩. It wasn’t the “wrong order” until after he found out the driver wouldn’t hold his hand and pat him on the head. If the product is too wide for his gate, it doesn’t matter how many drivers, or many times delivery is attempted, you’re still not fitting eight pounds of potatoes into a five pound bag.
When someone orders spark plugs and coil packs from Amazon, they don’t expect the Amazon driver to tune up their car.
@@abolishwelfare i agree 100%.The order was fine and the right stuff until the driver didn't promise to get it to his backyard, then the drunk wanted to refuse it.
My bad, a 10 wheeler.
Invariably they call up the shipper and accuse the driver of all kinds of abusive behavior and refusing to drop off. Good thing you have the creep on video.
As a 62 year old I had that attitude the guy with the drink has when I was younger.Getting older and wiser I found out the being a little bit more cooperative gets you further in life. Try positioning yourself in the situation of the driver.He says he will try getting the wood up as far as he can.Being stubborn isn't always a good idea.
As an any aged American, do not negotiate with people like this customer. Refuse the delivery until he learns to act like an adult.
I commend you for your patience. As a former truck driver (high-cube, not big rigs) I had to deal with the same kind of natural born jackasses all the time. I was respectful but on the odd occasion when a customer got stubborn or abusive I’d stop what I was doing, look at him and say, “Look, I don’t have time for this. Do you want your stuff or not?” Usually he relented but one time a guy shouted an cursing at me for parking on the designated spot to drop off his items instead of a parking lot across a busy street. When he started threatening me I just got in my truck and drive off with his items. I told my boss and after he talked to that idiot he agreed with my actions and refunded the guy’s money. I also said to send another driver next time because I wasn’t going to deliver to him again.
Keeping your cool is keeping your job, good stuff man!
Not necessarily. if the company sacks you because you lost your temper, if you have a good Union you can sue the company and win.
@@joelc9439truckers don't join unions. Except yellow freight for some reason? Idk why they have a union, but the rest of us don't.
And that's why I avoid dealing with home owners. Contractors understand who's responsible for what.
Oh there are no contractors like this guy? L O L
@@pb7379-j2k There are ALWAYS contractors like this guy - but they generally know how things work and are just hoping for special treatment. I blame it on sales making promises we can't deliver on.
5:11 all right sir, no problem, I just need you to write "REFUSED DELIVERY" in big letters across the bills, print your name, sign your name, date and time, and then I'll be out of your hair.
This karen will probably call and complain that the driver refused to deliver the load.
Props for keeping your cool dude. Took a deep breath and stayed professional.
It isn't your job to get it to the backyard, it is your job to deliver it to the house... People are insane man...
Take it back I have done that let him come and get it if he wants it probably do paid for before any body delivered it
I have run across idiots like this before. I tell them once refused, I will not turn around once I leave. Their items are going back to the shipper. The shipment is now subject to return shipping fees, intercept turn around fees, storage fees, and re delivery charges which are not eligible for discounts of any kind. Fuel surcharges, and residential surcharges will be applied at full rates. These charges will all have to be paid before their freight returns. I am always amazed at how many change their attitude after they are told this.
They don’t have to “pay” anything before their freight returns. That conversation of payment literally has nothing to do with you so why would you even make a conversation more hostile by trying to be confrontational lol. Sounds like you’re the 🍑
@@versacetudo9243 Excuse me, but yes you would have to pay those charges once a load is refused. Furthermore, I asses accessorial charges at the time of delivery which gets back billed to the shipper. I am well aware of what happens once I am told to leave. Do you have any idea how hard it is to work around freight that cannot be delivered and must be repeatedly moved to accomodate other shipments? I stated exactly what my company instructs me to tell rude customers that act like spoiled children and resort to blackmail by threatening to refuse when they dont get their way.
@@mikebennett703 the point is, nobody was really rude (at least in this interaction) except the driver. Whatever your obligations may or may not be (you do know things differ between companies right?) but either way, either dump it if you’re gonna dump it, or move the hell on.
@@versacetudo9243 I didn't observe hostility in the video, but threatening to refuse delivery simply because you are not happy with the location, or asking for service which is beyond the drivers obligations is still passively hostile and that was evident in this video.
@@versacetudo9243 One of those people with a problem everywhere they go. You must be a be bundle of fun at a restaurant....
As a deck builder, I'm always grateful the delivery driver can get the decking/framing bundle anywhere close to where it makes my job easier. I always tip, thank them for the extra effort and don't expect anything more than what was paid for
Seemed like old boy was trying to get him to check it before he unstrapped too.. lol
Hey brother, I feel your pain. Your fantastic. Stay positive. Be safe.
That guy was a prick. You did a good job by not telling him off lol.
God Bless
The older I get the more I realize it ain't worth it. So much easier just to get back in the truck and let that guy soon realize he only screwed himself
Yes telling him “gawd bless “that’s telling him off-Artie baby
It would be like getting mad at the mailman because he doesn't know what's in a package 🤣🤣
Saw some guy once giving a waitress at a Cracker Barrel a hard time because his steak was cooked “incorrectly “ and somehow the waitress is supposed to have x-Ray vision and see inside the steak and know how much it was cooked
But will still get mad at the mailman for dropping the package on the road instead of at my door or my mailbox. Even the mailman can't threaten to drop stuff on the public right-of-way.
@@vp4744 he didn't threaten anything, his company policy only allow the driver to drop off the order on the curb and that's why it's called "curbside" not "specific location" delivery.
@@Dunki113 I would never hire drivers with attitudes. Smile and walkout if against company policy. No need to match wits with customers. This delivery guy failed on many levels.
@@vp4744 The only level the driver failed was not knocking this ahole on his ask.
10 to 1 that jerk called the store and claimed the driver refused to deliver.
I wonder. What do you think about these driver?
@@user-kf6xr6wm4t I will assume the auto correct made the into these. The driver remained calm and acted professionally.
@@stephenrodgers5672 You are correct. You sound so nice. Where are you from?
Takes me back to when I hauled. Invoice would state curbside or driveway...have all vehicles out of the way. I'd pull up and see six cars in the driveway, then wait for the customer to get all vehicles out of the driveway. Then bitch because I wouldn't stack something a certain way, unbox equipment, or wait while they inspect every single piece, even when it was clear there was no damage. The customer on this delivery expected way too much from this driver. He's an idiot.
As a driver I would be pissed if someone else failed to do thier job. That's why it doesn't hurt to do an inventory check, even if you don't "get paid" for it. It makes you look competent, and reliable. Doesn't matter if you deliver the goods if some is missing, because if it's missing you haven't really delivered the goods. Now it costs the company more to repeat the shipping. This guy is terrible. I'm watching the video as I write this and now it's more "I get paid to do this I get paid to do that". Fire this guy he's making your company look like crap. There's no hope for this guy.
I could tell when he talked "funny" on the phone, that he was going to play games when the product arrived. The problem with customers like this one, is that they are NOT professionals. Dealing with pros is much easier. If you want a deck built wrong and not to code, this is the guy you want to hire.
99% of these people are probably not expecting to get these things and are simply expecting these things to fall in their laps
Stupidity, and a little meth..
You know, I haven't seen any tiny house neighborhoods
Sounds about right! When he wants the delivery guy to move material next to job because he’s to cheap to have his own equipment or hire help to move it.
I have been expected to sweep out the warehouse of a customer. I DON'T GET PAID FOR THAT!
I feel ya. I left in 2021 after 12 years as a driver/area manager (Trucking) for a large lumber co. Everyone thinks we have sky cranes or teleport devices (and I could dance 16' material through a 12' space between trees). Now I'm a contractor, and I can tell you I make it as easy as possible to drop or pick-up.
Sky cranes or helicopters lol
Couldn’t he just lift the forks above the gate and drive the moffet into the yard ?
@@GeneralSantucci1st It's a pretty rare gate that is at least 8' 6", and that's minimum clearance.
Was a contractor for 35+ years. Always tipped the drivers and offered ice cold water, Gatorade or soda when they pulled up. Was amazing how far the drivers would go to accommodate you... I hope this guy gets termite-riddled wood delivered to him next time 😁
i started otr in 2007.. one of my first solo loads in a commercial vehicle traditional tractor 53’ trailer (dry van) was to the top of Mt. Olympia in the middle of the night in a blizzard to pick up red wood. It was for a school project on the side of a mountain in Puyallup, Washington. It was a mud construction sight.. with stacks of junk everywhere.. they wanted me to go off-roading way into the back corner of their mess.. turn around in the mud and back up right to the front of their mini 20 ft storage container to off load some of their order.. 🤣(probably never even seen a semi much less understand how it maneuvers or how much room it takes to turn one around).. then they had to wait for union laborer to gather together to think about how to hand off load what they wanted.. then after cigarette breaks and i guess wasting as much time as they legally could and certainly when they wanted to.. very rude, not courteous, offensive and ridiculously unnecessary.. they picked up one piece at a time walk it into their trailer move junk to place their piece.. then take another cigarette break.. we could of offloaded up front.. on parking lot.. they could of been paid for six months to carry it back to their foot locker/tackle box on their atv.. but the foreman called the company and said to their door meant that trailer since their was no door yet.. it was mean and stupid.. i was hoping the truck would get stuck and maybe the tow truck would get stuck too.. but eight hours later.. i got out. happy days educating Puyallup ahead I pray! yup customer’s spending state or county money are worse than anal procrastinators who have no room for the project of their dreams.. after they sobered up and realized they messed up while they were drunk 🥃.
He's drunk. You handled it better than I would have.
I could tell this guy was an ass from the start. I'm proud of you for keeping your cool. I bet I know what you were thinking but didn't say.
YES as soon as he opened his mouth lol
Seriously I'm not impress with this truck driver who can't back in a driveway with no obstruction ...
FFS I'm a welder putting bi-train in backward in the repaired shop.
And this Pro Driver can't back up *1* flatbed .., INCOMPETENT.
I SPIT ON YOU NOOB
@@triggerwarningiidentifyasc725 dude, he said he would try. There is a possibility that the truck would get stuck depending on the terrain he wanted it on. Now who has to pay for that? The truck driver would be responsible in some cases. Imagine losing your job and getting sued by the company you no longer work for.
@@jerkface38 "dude, he said he would try." The problem is he never try ...
What a piece of work! He ordered it and knew exactly what he was getting and where it needed to go! Dah! What an ass!
The load wasn't even the wood the guy paid for. Also he paid for delivery to his address and not across a highway at someone else's address. The guy was right for refusing the order. The driver brought the wrong load to the wrong address.
@@batesvillbilly368 negative. The guy was just an ass!
@@batesvillbilly368 Driver was at the right address. And my guess is the guy doesn't know the difference between a 2x6 and a hole in the wall.
A few years ago, I ordered a large amount of lumber to build a deck in my backyard. I paid for curbside delivery, which I knew meant at the curb. However, after chatting up the driver for a short while, I asked if he could help me get the load into the garage, which would save me a lot of work. At first, he hesitated, saying that technically he wasn't supposed to do that. However, he agreed to meet me more than halfway. He offered to back into the driveway and get it as close to the garage as he could. I was grateful and thanked him for his extra effort. After he left, I carried the boards one at a time into the garage, which was a lot easier given that it was close to the garage. The experience illustrates one of the most important lessons my parents taught me: treat people with courtesy and respect, especially if you want something from them that you haven't paid for. This lesson about respect applies to everyone: teachers, delivery workers, store clerks, police officers, and anyone who has to deal with the public. It boggles my mind that so many people think that piss and vinegar will get them what they want in life.
In the customers defense this lazy truck driver didn’t even go look at the opening of the gate, he was dropping it off right there no Matter what. No need to kiss his. This truck driver was an AHole and I would having dealt with him either
No tip?
Great with respect goes 2 ways.Don't call customer buddy or bro..... It's Sir or madam
@@jasiahperez9547 The truck driver is paid to do curbside delivery, his job is literally to "drop it off right there". If you really have to have delivery right up to the location you need to arrange that in advance, some drivers will accommodate your request if you're nice and it's doable, but you should not expect service you did not pre-arrange and pay for and then call the driver and A-hole for not meeting your extra request that you concealed from the beginning.
Dann right showing a little respect and common courtesy can often does make a difference.. "Thank you"s do count..
You have the patience and composure of a Saint, my friend. Cool video. The way you slung those straps back over at the end, and they landed perfectly shows how long you’ve been doing your job, buddy! More power to ya.
now, if I was the delivery company, I would refuse to deliver again and make the a**hole make other arrangements to get it to his house and get it to his backyard. The idiot could have gotten it at least up to the house, then carried it through the gate, now I would make him transport it himself plus get it through the gate as well. First he goes and checks the load and says all is good, then he goes on to say that all of the dimensional lumber are the wrong sizes. Honestly, I would have dropped it anyways and made him make arrangements to have it picked, returned and pay the extra money to do so. He just cut off his nose to spite his face. People are idiots.
Exactly, the company should charge him a restocking fee, refuse to reship it & refuse his money back. Just give him a in store credit if he demands a refund. That'll teach his ass not to be an ass.
@tradde11 I would'nt of dumped it on his lawn, i would've dumped it on his driveway...sideways so he'd have to move it to get in/out.
Strictly adhear to the curbside that is it, he got a problem with it well i can strap back down and leave. Driver is being paid anyway.
Dude didn't wanna work that day. Unbelievable. I'm suprised he didn't want you to build it for him!
Haha 😄
He's to busy sucking down that rum and Coke to do any work.
For real. What a little child
Ive done plenty of wood fences in georgia and had curbside delivery. Cant tell you how many times ive carried materials up steep hills or back into their yard 300 some feet. I view this little man as weak and lazy.
Tired on that material handler would destroy that driveway. Then your insurance company would drop you.
GOOD JOB SIR!!
I was a Hospice RN doing home care. I had family members threaten me if I was to bring in any virus or disease on me that would make them ill they'd sue me. I took all the precautions possible and would get cussed out anyway. imagine attacking a Hospice Nurse, but they do.
So sorry to hear this
😳🫢
social media has created jerks like this guy, who always make everything about them and try to be a victim.
Favor and ordering someone is way different
What's the since of dude taking the load if he cant get it where he needs it. True he should have known this before but, I agree with him. I had a delivery company deliver vinyl plank floors. First the dick wanted my wife to help him unload the shit. My wife is a kind person and proceeded to help. I told her to get her azz off that truck. Its not her job. Its not our f ing fault he wasn't given the correct equipment to unload it with. 2 different stories but delivery dudes can be dicks.
Youngsters am I right?! 😜
Psh, I did construction through most of the 90s. Customers have always been aweful.
They existed long before social media lol, what are you talking about?
Customer is a prick! You're a good man for professionally dealing with people like this.
the customer clearly paid for delivery to the home and whoever sold him the delivery must have told him that. i would have done the same hting and treated this driver the same. the delivery driver here was clearly going to just leave it on the side of the road and had no willing to work with anyone as long as he is only getting paid for what is to be done.
I agree completely. This guy was a jerk. "My gate isn't 6' wide. If you can't get it to the back yard, I'm not going to take it."
@@timothywhieldon1971 imagine being this much of a delusional boomer lmao - he paid for curbside, he got curbside. If he wanted it delivered to his yard he should have forked over the extra money. If I am being paid for curbside delivery, that is all you're going to get. If your curb is a highway - sucks to be you, buddy. There is no obligation to try and work anything extra with buffoons like this clown here. As a bonus, guess what, you refused the load - now you get to pay twice to re-deliver because you were throwing a tantrum.
@@jimbutler6645 I mean....did his gate change sizes since he ordered the lumber🤣
@@timothywhieldon1971 The person who has sold him the delivery must have told him that it will be delivered to his home curb side. The Customer heard nothing more after "delivered home". Customers only hear what they want to hear. Also he quickly changed his reason too. First he says "that will work" and after the driver talked about curb side and he will see what he can do, and the customer says, he is refusing the load, then he said "oh i not take it because its the wrong sizes."
That customer is nothing more than a douche bag.
Sure common says "customer is always right" i can tell you, no customer is 90% of the times wrong and the dealer and workers there try their best to make it right for the customer. Even if their claims are absolute bs. I work in retail (furniture store) for 10 years now.
Dang you handled that very professional. Be safe
With the way he was acting, it’s good that you didn’t go onto the property, he would have found some way to have you cited for trespassing or claimed damages to something that you never damaged
The first time this happened to me, it taught me never ever unstrap/unsheet/open curtainsides/ unchain/ open container without first checking there would be no unloading issues......saves time in the long run.
Which is exactly the one thing the home owner was asking for. Tell me you can get it where I need it before you start unloading. Driver was an A hole and just kept popping straps.
@@hyperkoala1758 Yep, had a meeting of 2 A holes. Driver wanted it off his truck, customer didn't want to accept delivery if it couldn't be delivered to the location he wanted. Driver should have taken the 1 minute needed to walk up, say nope, curbside only; deliveree would have refused and driver could have been on their way.
Well. After watching and listening. It may not matter what the recipient is saying.
He may understand what service he ordered. Some curbside is just that. He has to call whoever he ordered it from. The delivery person has nothing to do with that.
Like he said, he is paid to drop at location. That’s what the agreement between recipient and merchant. It happens often.
He did right. Drop it at curb.
Exactly. I delivered for 34 years. The very first thing I did at a stop was size up the situation. If I couldn't accommodate the customer, which was rare, I just moved on to the next one.
@@hyperkoala1758 Driver isn't required to place it where someone says, it's curbside goofy. If your dad would of had manners and spoke to him like a man he probably could of gotten some help. Continue to think that's cool you'll be alone too
I'm guessing he's putting off the remodel because he ran out of beer money or owes a gambling debt.
I was thinking exactly the same!
At first he said it looked good.
Then when you weren’t willing to put on a tool belt and build it for him it became the wrong order entirely.
Clown.
Didn't know it was happy hour so early in the day!! The minute he called you" buddy" I knew you were in for a rough time!! You should have just left with the lumber and let the guy get it himself, then called the cops saying he is drinking and driving!!
I've had large things delivered to my house throughout the years. On the order form I signed each time, it specifically stated, in very bold letters, curbside delivery (Obviously for things not like appliances that normally would be delivered in house). Now, was anything I had delivered as cumbersome as this? No, but I have had very heave things delivered such as weight lifting equipment and all the times the driver was as cool and accommodating as he could be. I was fully aware it was a curbside delivery and was prepared to take it from the curb, but the drivers were always cool and backed it in as far as they could. Common courtesy and respect go a LONG way. This dude had an attitude from the jump.
Notice the guy said it was the right lumber then after walked back across to his driveway, suddenly it's wrong? LOL
He had a attitude but driver never went to check he said it like 5 times
You being a home owner should know that a little grease of the Palm goes a long way $$$ Especially if the driver really doesn’t have to do it ??? I mean like you want something for free,I mean like you yourself said it, curb side delivery!!! Not backed up to your door !!!! It would of helped if the guy was more Pleasant witch got a return from me at least,hell a smile hello I’d back right up to the kitchen sink !!! Attitude got nothing to do with it it’s called respect
@@FlankEm, Why should he when the guy is nagging and has an attitude?
@@arthurburke1044, An attitude can be disrespectful also. A lot say it was the guys attitude. Me, I say he was just an asshole.
My hat goes off to you brother. Dealing with the room temp IQ masses on the daily. You do great work 👍
room temp IQ lolol that’s pretty good
@@turkey4957 thanks lol
Is that in degrees F or C?
The only sensible response is "OK", then strap it back down and leave.
I used to haul trailer homes. As you can imagine, the recipients are rarely ready for things *they* ordered. And expect us to accommodate them. We are always happy to help within reason. What most don't understand, that extra mile we go, *we are responsible for whatever happens* to the equipment, property, etc. That's why we are very cautious about it. And why we gladly help when it's possible.
His driveway was freaking clean.
The Broker was a piece of shit!
I like how you were going to go above and beyond and that clown just kept getting more hostile.
I don’t think you understand the definition of hostile
Hostile ; unfriendly;antagonistic
How's that for definition.
@@dougconllin3006 I also don’t think he understands the term “going above and beyond”……. Half assed and unhelpful, he definitely had that down. Arrived with an attitude, at least he was consistent
@@jokerdog3332 I reject your hypothesis
@@darrenvail8726 it’s not a hypothesis, it’s an observable fact
I love how it went from that’ll work to I’m refusing the load.
The guy was totally obnoxious but once he saw it wasn't what he had ordered to begin with it's over.
It seems the customer was very clear, return it. Too bad for him, paying for delivery that never happened, restocking and other fees. What a tool. Your patience is way more than I would have done.
The customer is a punk. He comes out half drunk with a beer in a cup, acting like a jerk. He screwed up when ordering materials, didn't pay to have it brought to the back but curbside only. He's looking for free materials or partial free delivery. I am very glad I've retired from dealing with A-Holes like him. The poor truck driver was to listen to the noise coming from the customers face.
how the hell do you know ..no driver checked the load ticket
I find it hard to believe that there is no itemized bill of lading. Check the bill, if the inventory is correct with your load, call the shipper. Verify that it’s curbside delivery. It appears that your only skill is getting from point a to point b. That’s not a delivery. That’s transport. Delivery is finishing the deal.
@@philtheheaterguy951congratulations, now you understand transportation services. He’s not in customer service. He didn’t sell this guy the goods. He’s a truck driver. You don’t think that requires skill? Then you’re an idiot.
@@philtheheaterguy951:
ALWAYS check with receiver that Bill Of Lading is correct of what receiver purchased BEFORE telling receiver that it's 'curb side delivery', UNLESS receiver's willing to pay EXTRA for 'difficult delivery.'
THAT way, receiver CANNOT LIE and change the story about what receiver ordered when they discover the delivery is 'CURB SIDE DELIVERY.'
@@katana258: ALWAYS check with receiver that Bill Of Lading is correct of what receiver purchased BEFORE telling receiver that it's 'curb side delivery', UNLESS receiver's willing to pay EXTRA for 'difficult delivery.'
THAT way, receiver CANNOT LIE and change the story about what receiver ordered when they discover the delivery is 'CURB SIDE DELIVERY.'
As a driver myself, these deliveries are always my favourite. There is no easier delivery than a non delivery. This is what I'm contracted to do, you don't want it? Cool, I'll take it back and have a great day man, lol. If the customer still wanted the product it would be charged for re-delivery a second time with the same restriction after the office explained to the customer what their obligation was and what they were paying for. Its a waste of time to do the job twice but if the customer wants to pay for that then its their money.
Looks like the customer read your mind, you would of been out of there earlier if you would’ve listened to him on customers side 100%
Screw homeboy,let him go get it in his Prius.
i bet u he drives a white pickup lol
I’d of said ok no problem,goodbye then!
My theory is he just needed an excuse to not do whatever work he needed because he doesn’t know carpentry.
I would’ve gotten fired. Well done on the self control. I seriously would’ve unloaded it all into the ditch and bounced with both fingers out the window.
This guy was full of BOOZ
You and me both. I would have proposed mortal combat
Literally my thought.
i would have unloaded on his drive then he woukd have to move it anyway
He needs to know for what he paid-exactly for what he paid
The driver is required to have a bill of lading in order to legally have temporary possession of the goods on board although it needn't be a detailed list of materials, only the weight. This the customer signs and both get a copy. The purpose of the B/L is to acknowledge receipt of a shipment. The shipper would normally provide their customer with an itemized bill of sale that the driver would give to the customer to verify that he got what he paid for but can do this on his own time, at his own pace and not make a driver wait for it. If there's a discrepancy, the customer can take it up with the shipper later. In this instance, the carrier should charge the shipper for a refused delivery (usually 1/2 hour) and return the goods at the same rate that they were going to deliver it for. The extra cost would have to be born by the shipper and not the carrier who in this instance is faultless. The shipper can recover from their customer if they think he's being unreasonable or trying to get something for nothing. The trucker can't because, as a third party, he has no contract with the customer.
If the order ain't right, don't take it out on the driver. It probably passed through no less than 3-5 other people's hands before it hit his. All he does is throw some straps on it, fight traffic, and take the abuse when it ain't right.
3:30 Another professional driver with his airlines hanging below his catwalk.
So true
I had to watch this again. Maybe the eighth time I've done so. The rudeness of him is incredible. That takes the patience of a Saint not to lose it.
I love the way u dealt with this clown mate. Keep up the good work.
"How do you not know what's on the order?" Wouldnt that be the same as to ask a delivery driver what's inside all the packages they deliver to people?
Just give him the weight and a pencil.
Iif your told not to unload dont unload. Thats not ur property.
I feel the pain of this. I used to work at a Lowe's and I would have to deal with customers like this all day. I really don't understand why so many people can't act like reasonable mature adults.
Probably he never heard of road side delivery i had never heard of it
Curbside
If you need the load placed somewhere specific, you better work that out ahead of time. ALWAYS assume that it's only getting dropped curbside and ask what you need to do to get it hauled to your backyard or wherever. What's wrong with people? After refusing delivery, this egghead was probably down at the store hollering at people. He seems like a guy that needs to be arrested and do a weekend in jail to get his head right.
@@Skank_and_Gutterboy Alot of people don't realize how unreasonable they are actually being until we showed them what physically we can and cannot do 🤷♂️🤷♂️
It's like when you go to a stone and soil and have stuff delivered, they will always dump it in front or curbside
He's the kind of ass that would have found ANYTHING he could to bitch about. I applaud you for keeping your cool. I deal with the public every day, and it's always a challenge dealing with "entitled" ones. The next delivery person might not have your demeanor. Karma is a bitch! God bless you for what you do!
“Let me take a look at it before you unstrap it… that’ll work.” But then refuses delivery and says it’s the wrong stuff when you won’t guarantee where you’ll leave it? Makes sense.
I don't think he looked at it closely at first. If it was the wrong stuff, the old guy would get stuck hauling stuff up to the house and back down for the pick up. And up again with the right stuff. He was rude to the driver. It was not the driver's fault; but I can't blame the guy for not taking that delivery. There was no way he would have known that they would send it on that huge vehicle--that wouldn't go up the drive. Also, it was the wrong stuff! I would have been a lot nicer to the driver, buy I would not have accepted the delivery. When I order lumber, etc... I expect it not to be delivered to the side of the road, where I have to haul it up to my property. Even the driver made mention of the traffic.
@@lulu-iz7bv he was 3 feet away staring at it.
He lied.
That's a riot! I am grateful if a deliverer can just get a load as close as possible and then I tip them for the trouble. Hard to imagine being so self-entitled.
Imagine ordering something and then getting mad because it was delivered
His wife wanted something and he didn't want to build it.
the company delivered the wrong item, id be upset too.
@@JC-dc9oz there’s no proof of that, as far as we know he ordered the wrong thing
That goes both ways.
Imagine not knowing what your delivering 👀
worked for years a t Home Depot California and when i explained why the curbside delivery is the policy because people call the store and say i damaged their property with my forklift so now its curbside only, they look at me like what!!1 a few always ruins it for the many
I feel for the guys that deliver . I always thank them and help out and try to be as understanding as possible .
Ahh, you have common sense!
The precursor to common courtesy..
Not as common as it used to be.
But a sure sign, of a good human being!
He will still have to pay. Those wheels don’t roll for free.
Aah man I felt so bad for you. He’s trying to act like a bigger person and treating you like dirt. It was his fault, he ordered a product that he wanted in a certain place but he EXPECTED you to have a certain sized vehicle for it. You acted calm which was the best thing to do👌👌
-The ass wipe guy had a drink in his hand.That was his back up for a big mouth.The coward type.
The driver was the dumb ass the customer knew the facts
As soon as the guys thinks that the driver will not get it pass the gate, he says it's the wrong wood!!! Dude knew he went with curbside shipping!! Knew he had none to help him move the lumber!!
In fairness, the guy noticed the lumber was not right when he had time to stare at it while the idjiot delivery guy was wasting time.
@@vp4744 guaranteed thats EXACTLY what he ordered
@@Cableguy5770 guaranteed that's the exact attitude he did not order
I've been in equipment rental for 10 years and customers are amazing creatures. I love the sure you can get a 80ft semi in here no problem they do it every day. Then I show up and get the oh you can't fit in here... FML. Great job on not getting baited by the wee lad
Had that happen many times! OH didn't know the trailer.was that.long!
Thats why i am very clear on my length (24Meters) When i say i am in a long truck.
If they say they get trucks in all the time. What type of truck?
@@kaspernbs Had a customer the other day say he didn't know semi's were really over 53 ft. Thought that was maximum length we could be. He kept on insisting that I drive my rig up this forest road and that I would have plenty of room to turn around. Told him I'm around 75ft combined length and since I'm delivering a 40ft diesel boom it can be driven up the hill to the house and I'll walk or he can give me lift back. Said I could walk back because I was untruthful about the length of my semi and that it was impossible to be over 53 ft and he's calling my boss to get me fired for being lazy and a liar. I encouraged him to do so and have a great day. That was a fun phone call with the bossman.
@@Empty63 yeah I always give them my exact length down to the 10cm.
They always seem to take me more serious when I say 23m 90 cm.
They tend to go quiet. Then oh... um.... eh.
Its fun hearing that.
Years ago, I was building playgrounds in various states. They were shipped on 53 foot reefer so the plastic panels and aluminum floor wouldn't damage the plastic. Always made sure the truck had easy access without having to back into traffic. Just a simple courtesy. Also usually took the drivers to breakfast in my pickup before they left. Also released the driver as soon as unloaded, driver had nothing to do with order being complete or not. Loaded and sealed at factory. Like I said, simple courtesy. Many people just don't understand.
You took them for breakfast? That’s just weird.
I know exactly how you feel. I deliver for a kitchen company and we have a policy that the customer has to agree to that we don't take the goods into houses due to Covid-19, but will leave it in a carport or garage. If the customer doesn't accept these conditions on arrival or starts being difficult or abusive i just get in my truck and leave even if only half the order has been unloaded. I had one customer start being really nasty to me and she said that i had an attitude problem and she was going to ring and make a complaint, i just said to her "well if you think i'm rude, you wait till you call and deal with the manager, she's going to be a lot worse than me".
You handled it well. We are always nice to EVERY vendor because they have to deal with tea sippers like this guy
👍😆
You and I both know that was coke and crown 😂
He's not sipping tea in that glass
Hey, I like a good hot cup of tea.