In for a REMAP and went out BROKEN 1.6 TDI !!!

This customers 1.6 TDI VW Caddy came in for a routine remap but went out of our workshop broken!
Watch as we try and get to the bottom of why and comment to let us know your thoughts on the situation...
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Camera Gear:
Sony A7iii
Samyang 24mm f2.8 (Vlog Lens)
Samyang 35mm f1.4
Tamron 28-75mm f2.8
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DJI Ronin-SC Gimbal
GoPro 6 / 7 / 8 / 9
Pixal G1S RGB Light
Sony ICD-PX470 Audio Recorder