S2: Ep 6:How to Increase NPS® by 80+ Points | Christopher Roberts & Michael Corcoran | Strategy Edge

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  • Опубликовано: 9 ноя 2024

Комментарии • 58

  • @BholiBholi-vo9vh
    @BholiBholi-vo9vh Месяц назад

    The 80+ NPS point jump is truly inspiring.

  • @RimjhimRimjhim12
    @RimjhimRimjhim12 Месяц назад

    So much respect for how Michael led his team to NPS success!

  • @PushpsGupta-dm1wc
    @PushpsGupta-dm1wc Месяц назад

    The level of detail in Michael’s strategy was outstanding!

  • @ReetaReeta66
    @ReetaReeta66 Месяц назад

    Michael’s results show that customer-centricity pays off!

  • @BhumiBhumi-xk8jg
    @BhumiBhumi-xk8jg Месяц назад

    This episode made me rethink our entire NPS strategy.

  • @nidhigupta6704
    @nidhigupta6704 Месяц назад

    Impressed by how Michael redefined customer-centricity!

  • @RomaRoma7777-hn8cr
    @RomaRoma7777-hn8cr Месяц назад

    Michael’s strategies are going to be game-changers for my team.

  • @Ruchishinde71
    @Ruchishinde71 Месяц назад

    Loved how Michael broke down the NPS strategies step-by-step.

  • @PriyankaGupta-ym2tp
    @PriyankaGupta-ym2tp Месяц назад

    What a refreshing take on NPS-this episode is a must-watch.

  • @HeemaniPastel
    @HeemaniPastel Месяц назад

    It’s clear now how NPS can drive growth-thanks for this!

  • @Kabir-p6o
    @Kabir-p6o Месяц назад

    I’ll be re-watching this episode to catch every bit of wisdom!

  • @Rimi______3469
    @Rimi______3469 Месяц назад

    Michael made NPS feel so much more attainable!

  • @Pihu-w8r
    @Pihu-w8r Месяц назад

    This episode was a goldmine of ideas for improving NPS.

  • @PremaGupta-ql9oh
    @PremaGupta-ql9oh Месяц назад

    Incredible results shared by Michael-so motivating!

  • @NimkiiNimkii
    @NimkiiNimkii Месяц назад

    This episode opened my eyes to the true power of NPS!

  • @RenuRenu11-pv3mn
    @RenuRenu11-pv3mn Месяц назад

    Such a practical approach to driving NPS improvements.

  • @RajatDube-yd8pz
    @RajatDube-yd8pz Месяц назад

    Michael’s success story is proof that NPS can drive real business results.

  • @this_short_story
    @this_short_story Месяц назад

    Another brilliant episode. Absolutely loving the conversations in this Leadership Series!

  • @Panchhi-b5b
    @Panchhi-b5b Месяц назад

    Wow, 80+ NPS points-amazing achievement!

  • @NabyaNabya-ul3xh
    @NabyaNabya-ul3xh Месяц назад

    80+ points increase? That’s incredible! I’m inspired.

  • @NandniKumari-w5t
    @NandniKumari-w5t Месяц назад

    Incredible! The strategies shared here can truly transform customer experience.

  • @PriyaGupta-kq7tw
    @PriyaGupta-kq7tw Месяц назад

    I’m inspired to focus more on customer relationships after this episode.

  • @IshikaIshika-m2o
    @IshikaIshika-m2o Месяц назад

    NPS never seemed this powerful before. thanks to this episode!

  • @PoonamGupta-ql5fl
    @PoonamGupta-ql5fl Месяц назад

    This was a masterclass in customer experience!

  • @BabliBabli-iw5uc
    @BabliBabli-iw5uc Месяц назад

    So many lightbulb moments in this episode.

  • @nehagupta1076
    @nehagupta1076 Месяц назад

    Game-changing approach to improving NPS!

  • @Poojaa____Gupta
    @Poojaa____Gupta Месяц назад

    Loved hearing about the impact of small changes on NPS.

  • @NimiNimi-q1i
    @NimiNimi-q1i Месяц назад

    So grateful for the actionable advice shared here!

  • @ShibuShibu77-li1uu
    @ShibuShibu77-li1uu Месяц назад

    Such valuable insights-worth every minute!

  • @Amayashinde141
    @Amayashinde141 Месяц назад

    This was one of the most insightful episodes I’ve seen on NPS!

  • @unicorntales4u925
    @unicorntales4u925 Месяц назад

    So much to learn from this episode on business transformation.

  • @user-xk7wb1cf8n
    @user-xk7wb1cf8n Месяц назад

    Running a low-involvement organisation like an insurance company is a tough job. great insights michael corcoran and christopher roberts

  • @Dolly-ng1nc
    @Dolly-ng1nc Месяц назад

    Excited to apply these lessons to my business and see the impact!

  • @sapnaSapnaji-bv8ig
    @sapnaSapnaji-bv8ig Месяц назад

    This really hit home. NPS is more than just a metric!

  • @SanjhSanjh66
    @SanjhSanjh66 Месяц назад

    Loved this episode, so many actionable insights!

  • @Shivaam-s6v
    @Shivaam-s6v Месяц назад

    Amazing how small changes in strategy led to such big improvements.

  • @RamaRama77-my4lk
    @RamaRama77-my4lk Месяц назад

    This episode has given me a lot to think about in terms of customer experience.

  • @KomalKomal-xw8oe
    @KomalKomal-xw8oe Месяц назад

    Learned so much about aligning teams for NPS success.

  • @Usha-ly5nd
    @Usha-ly5nd Месяц назад

    So many practical takeaways from this episode!

  • @5ReenaReena5
    @5ReenaReena5 Месяц назад

    I’ve never thought about NPS this way before-great insights!

  • @NeelamNeelam-zt7ir
    @NeelamNeelam-zt7ir Месяц назад

    I’ll be implementing these NPS strategies in my organisation!

  • @NityaNitya-he8ub
    @NityaNitya-he8ub Месяц назад

    I’ll definitely be sharing this with my team.

  • @BabitaBabita-kh5fy
    @BabitaBabita-kh5fy Месяц назад

    This is exactly the insight I’ve been looking for-thank you!

  • @RoshniRoshni9
    @RoshniRoshni9 Месяц назад

    The results Michael achieved are proof that NPS works.

  • @momstorybysahana
    @momstorybysahana Месяц назад

    This is fantastic information. Very interesting and insightful too. All the leadership episodes have been awesome

  • @keerthivenki
    @keerthivenki Месяц назад

    It's not easy managing customer engagement in a low-involvement category. very interesting conversation.

  • @NimeshShinde-nh3md
    @NimeshShinde-nh3md Месяц назад

    Can’t wait to test some of these strategies in my business.

  • @PinkyyGupta
    @PinkyyGupta Месяц назад

    The NPS boost Michael achieved is next-level!

  • @anaghavenkatesh168
    @anaghavenkatesh168 Месяц назад

    Great work!

  • @SeemaSeema-f2s
    @SeemaSeema-f2s Месяц назад

    Michael’s journey is super inspiring. Can’t wait to implement these strategies.

  • @anjanikunwar9461
    @anjanikunwar9461 Месяц назад

    One of the key takeaways? Don't just collect feedback - act on it. Embedding NPS into the fabric of the business leads to a culture of continuous improvement and customer-centric growth.

  • @NavyaNavya-u6e
    @NavyaNavya-u6e Месяц назад

    Michael’s perspective on leadership and customer experience was insightful.

  • @AtulKumar-gw1qh
    @AtulKumar-gw1qh Месяц назад

    Michael’s deep dive into customer experience was fascinating.

  • @Ajay-o3p
    @Ajay-o3p Месяц назад

    Michael’s approach to engaging the whole team is key!

  • @sarikaSarikaji1
    @sarikaSarikaji1 Месяц назад

    Michael’s approach makes so much sense-brilliant!

  • @SimranSimran12-qf4kl
    @SimranSimran12-qf4kl Месяц назад

    How can I apply these NPS principles to my business?

  • @Titli-o7f
    @Titli-o7f Месяц назад

    This episode was a goldmine of ideas for improving NPS.

  • @Anurudh-y8t
    @Anurudh-y8t Месяц назад

    Incredible results shared by Michael-so motivating!