I'm from HK originally and quite proud to see Cathay's operation as it shows integrity, discipline and efficiency. With some hard work and luck, In less than 2 hours. We’re off to Paris on another plane. Not every airline can do!
@@clchat you are right. But the gov didn’t close the border in the beginning… when people were asking to open up and again the gov didn’t listen. It never listens to the voices of the people
It just highlights even more how hard you guys work to look after your passengers 🙏 even in the face of adversity everyone just did what they needed to do. Majority of passengers don’t appreciate what you do but I certainly do and hope this message reaches you safely and feel my sincerity in saying a heart felt thank you for taking care of us 🙏
Big appreciation for those cabin crew and ground crew to handle the unexpected situations in switching planes. The way they tackled the problem was really efficient, thanks sam for sharing.
a blessing in disguise for Cathay: you notice a quality airline in times like this. Bad airline means huge delays or cancelled flight. I had to go home once to come back the next day cause my Delta plane broke down in Ams. Other times it took me 5 hours to change planes. You're always lucky if your plane has an issue at the home airport. Thank you Sam for showing care for the Cathay staff, they suffered during pandemic like nobody else because of the quarantine requirements of HK.
Her happy attitude is infectious and it definitely helps keep the mood upbeat despite the delay and aircraft change. Crew like that is hard to find nowadays and they should be the most valuable asset to any company.
I just love this lady, definitely "old school" so much experience & personal skills, the whole crew worked as a team, something CX Crew always manage to do, Love to fly CX when I can, looking forward to my next trip very much.
Big round of applause to flight crew and ground staff for saving this flight. Midnight early hours a tough time to manage what they did in these circumstances. I hope the CX management recognize this group and also understand the importance on these folks. Respect. Thanks Sam for the video which shows CX crew is such a good light. 13 in a 4 class 777 a bit of a joke.
Both ISM （ Inflight service manager) and SP (Senior Purser) featured were Filipinas! That’s the last thing we’d like to happen..change of aircraft, but for safety’s sake, it has to be done..2x the effort . Thanks for showing how the crew work so hard . I am leaving CX after 34 yrs and 5 mos of dedicated work as an FA, we only wanted a safe and happy flight all the time 😊. Hope more pax will appreciate the crew from all airlines.
❤❤❤❤❤thanks so much sweet angel, I wish nothing but the best for you during your lovely time off, I love you from Nigeria 🇳🇬 I only spent 7 years flying and I am sadly off
I have watched many, many airline vlogs and this is one of the best. It was quite refreshing to see a new approach showcasing the internal operations of a long-haul flight and on top of that, you documented the change of aircraft very well. Thanks Sam!!!! More of this!!!!
Impressive performance of CX crew in addressing the technical issue with the aircraft! Nice to see cabin crew with diverse nationalities (headed by a Filipino ISM - great job) who handled the passengers with great service! Awesome job Sam in documenting this flight! Kudos!
@@SamChui ...as a former airline worker...the reservations team and ticket desks as well...the ticket desk are usually the last to know about any tech or delays with the aircraft, they rely on the airline Ops team. Its the grief and verbal abuse you got from some passengers. Please be nice to them, theyre doing their best
@ReeM-wz7bs Exactly , The front desk officers are the front line ones who face different kind of passengers with their different kind of attitudes , and for this they ought to be not only well trained ( I guess they have behavioural science course training ) but also need to be having enough experience to be able to manage the difficult situations .
I have flown Cathay Pacific once and was very impressed with the flight. While it's unfortunate that the passengers on this flight had to switch planes, but it was good to see how Cathay Pacific handled this situation! Sam, I'm sure Cathay Pacific didn't want your subscribers to see their hydraulic issue, but I think it was actually a blessing because you showed how well their crew transitioned from one plane to another and in such a really short turnaround time. Of course, seeing the "dahn taht" and the "jook" served on this flight must have been a nice treat for the passengers! Keep up the great work, Sam!
I think a lot of the times what set Cathay apart to a lot of other airlines is when service disruption happens, CX generally are very good at service recovery and tends to have very robust procedures to handle these kind of events, and also the ground staff and the crew always show the can-do spirit in situation like this and they just get on with it and get the job done! Whereas, this type of event at other airline is usually when their service tends to fall apart. So well done to CX on the quick recovery.
Cathay CEO should see this video about short-staffing issue that Sam & other passengers bring up. Employees are the most valuable asset to make Cathay shine in this competitive business !
Management obviously knows because they're the folks who made the decision to reduce staff count. The impact of HK's lockdown was so enormous, Cathay had to be bailed out by public funds. They had no choice but to cut costs in every possible way just to survive, which is why Cathay eliminated 8,500 jobs or around 24% of its workforce in 2020, and number of pilots were reduced to half of 2019 levels. Many of them are now working in other airlines or sectors, and it will take years to recruit, train, and rebuild competent staff.
Absolutely first-rate work by Cathay. What an incredible opportunity to see everything that is required for an aircraft change. That crew must have been exhausted.
Except for some of the cabin crew still wear mask, that's not OK, passengers expect a smile from the people serving your food, management should look in to this.
@@lcfflc3887 There are still plenty of people in Hong Kong who still Wear mask on a daily Basis. If the crew feel more comfortable wearing mask in a crowded environment for person hygiene and safety, then why will any management force them to take it off. It is a personal decision on their own health and safety well being. Weird things for you to advocate here.
as a filmmaker/creator this must've been like striking gold - you get to document the inner workings during a non-standard event! so much insight and perspective captured here; good job 👍
This is a great video to show to passengers that no matter you're in Economy, PE, Business or First Class whatsoever, there are a lot of people, a professional crew behind the scene preparing everything for you. When anything happened like changing an aircraft reluctantly, passengers only need to walk out the plane and wait for another boarding, the crew has so much more to do. So, try not to be demanding and grateful for what all is well-prepared for passengers. Here, Salute to all the CX crew members, although it's still not as easy as people think recovering from the pandemic, you did a great job really!
I had this happen to me before covid from HKG to YVR. Everyone was boarded, drinks passed out in biz class, then the announcement there was an issue and everyone had to leave the plane. we got a new plane and were only delayed only about 1.5 hours, and only had a slight delay arriving to Vancouver. Props to all Cathay staff. Former diamond member here, miss flying Cathay...
Actually a two-hour delay for an entire turnover for the change of plane is pretty outstanding😊 Compared to the typically lousy airlines in the US. Turned out to be an more insightful video with this delay. Much appreciated.😊
Blessing in disguise that a switch of aircraft is required for this flight. End up we get to see the team work of everyone from ground to cabin to cockpit pulling it off smoothly in this video
The changeover was absolutely efficient. This is because there is always panic as soon as such an incident happens as I have witnessed with other airlines. But this crew did not panic at all. They took their duties diligently and worked hard without any panic. Thank you Sam and well done Cathay Pacific crew. Well done again.
Glad to See a Filipino ISM on Cathay Pacific, so glad other international airlines (Qatar Airways, Emirates, Saudia, Oman Air, Etihad) besides CX to have a very diverse nationalities of their crew and workers,
I am also impressed: the company changed the aircraft only in 2 hours, the passengers had only two hours late for such problem. The cabin crew work very hard. Thank you for the video
What a great and fortuitous overview of Cathay's flight operations - including the mechanical issue, which allowed CX to showcase their agility and resolve in dealing with it, and transferring everyone from one 777 to another. Out of crisis: opportunity. Well done Cathay, well done Sam in showcasing them, and stressing the importance of properly staffing cabin crew, or face burn out. Long live Cathay!
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! .
I noticed in my Cathay Pacific flights there were some senior flight attendants who seem to be Filipino. and this video confirms that there are FAs from the Philippines. I love this. Thank you Sam.
The last time Cathay Pacific hired in Manila and Cebu was probably 1997, then CX stopped. After Hong Kongs handover to China that year, they needed to shift hiring policies to accommodate the large mainland workforce. So most of the remaining Filipina crew members hold very senior positions like ISM and SP. Around 2010 they hired tagalog speakers but USA passport holders to fly USA, Canada to HKG flights. CX still hires Thai, Korean, Indian , Malaysian crew members. As for the Philippines they have stopped, unfortunately.
And that’s why Cathay is one of the best even with the delay and low crew numbers they still strive to provide the best experience they can, just hope management helps out and increase the crew numbers to take the pressure and stress of the current crews so as to enable the total joyful Cathay experience throughout every journey. Well done guys & girls it’s always a pleasure to fly Cathay Pacific.
There is absolutely no substitute for quality in personnel and organisation. Cathy have come under some criticism for their lack of crew numbers, but they were in considerable financial difficulty post-Covid; I'm sure that there's a program to return to the appropriate numbers, but this video just exemplifies what training, and having the right people selected, does for the business and passenger experience. Well done Cathy, one of the finest legacy carriers in the skies - this is a crew that you'd happily fly with any day.
I always enjoy my flight with Cathay Pacific. I think they are one of the best in terms of crew's professionalism, efficiency, and hospitality. The crew are always friendly and helpful. It's clear to me they're working hard, and I appreciate their services. I agree with you on regarding the manpower. I hope the company will take a good care of the crew and avoid burning them out. The crew are actually one of their strongest assets. Great video, Sam!
Have to understand who are now the major stock holders... It used to be Swire.. All nationalities including local Hong kong who are now very senior enjoy n miss very much that set of management..
Thank you Sam, to bring us a chance to see this 十年一遇 的壞飛機！hard to believe such an efficency teams to recover all issues within 2 hours , may be Sam was there , haha
As a Hong Konger and loyal Cathay customer all my life, I am so excited for the good news about Cathay lately! Can't wait for the new Business and the rumored First Class seats coming in the next few years. Thanks Sam for the Cathay coverage and I look forward to the day Cathay regains the #1 spot! Edit: Can't wait for the expansion in T2 HKIA as well, I hope you will make a video on the new T2 concourse when construction is finished and the new Cathay seats soon, the pictures look very promising!
Videos like this make me appreciate even more the hard work the crews have to do. Looking at how stressful it can be for the crews to deal with all the hassle, I'll be more understanding if it ever happened to me.
I do not think CCP China care about that now a days since they took over after 1997. You might have an idea how they buy stocks and property ownership in different key Institutions everywhere, don't you? . The staff esp. the seniors/ old senior managers had been in so many kinds of strains after 1997 and yet have kept the old system under Hong kong and British collabs and other nationalities that had established the 5 star luxury label then
Last minute airplane change can be an operational nightmare because so many moving parts have to be taken care of and this involves several departments. Network control center, Flight operations, Engineering, Catering, Air Traffic Control, Airport Operations, etc. It can be more difficult when the flight has special needs passengers like PRM and the sickly. Hats off to CX for pulling this off within 2 hours and nice to see everybody in good spirits at the end of this flight.
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! 👏🏻👏🏻👏🏻
Cathay Pacific (to me) is still World Class. Mechanical issues, Electrical Faults, these things happen. But they caught it early (while on the ground) so a 2 hour inconvenience is nothing. Awesome content as always @SamChui and well done CX 👍🏻
In about 1983 I took a CX flight to Sydney. Just before pushback, it seems that a catering truck ran into the no.4 engine. We swapped aircraft. From memory (not reliable) we had a delay of about 4 hours as we swapped aircraft. It seems that CX has well trained its crew for this sort of contingency. Better to be on the ground wishing you were in the air, and not in the air wishing you were on the ground.
Rock star crew. Outstanding example of a highly professional crew working through a problem as a team. This is a situation where failure of a single person could have prevented a successful outcome. Great to see Cathay persist despite economic and political challenges of the last 5 years.
One of the best episodes of Sam Chui channel. Would like to see more stories, behind the scenes, of other airlines which is definetely much more interesting than just normal flight experience.
This is very rare and precious footage of natural and humanely professionalism! Mad respects to all the crews, staffs, technicians, and just everyone involved!
Same thing happened to my husband’s flight HKG - AKL last year. All pax boarded then found hydraulic issues with the toilets. They have to switch plane like Sam did and departed 2 hrs behind schedule. My husband was amazed at the speed of the transition. Well done CX. Hope to fly again with you soon.
Whatever I see from these clips, I can't get enough of them, they are informative and excellent, aviation is very beautiful world, dear Sam I am extremely grateful for the time you spent preparing these clips 👍🏻👍🏻❤
Jeez, total admiration for the cabin crew, that must have been a tough night for them!! but they worked super hard and efficient whilst maintaining a great professional attitude despite the challenges. Good so see an airline putting safety first
Continually impressed with the high quality of your content Sam. Bravo to Cathay for managing a challenging situation so efficiently - that is a phenomenal crew and ground operation.
Thanks Sam for showing this to us. What an eye opener. The ISM and Purser were so warm and kind. They set the mood right. The whole crew were a delight despite the challenges. Cathay is definitely one of the best airlines in the world ❤
I’m from Taiwan, I like to take CX for my first priority flight to destinations. Even we have so many direct flights to somewhere from Taiwan, but I still like take CX. I saw this video and feeling this is very trustable airline. I like it so much, thank you Sam to let me more like it 👍
Hi Sam, I am a former Ism and its refreshing to see all that you have filmed. Really true about the short of crew on board to give a better service to our passengers and the crazy rush that goes on behind the scenes on board ,before pax boarding.....I used to literally perspire doing as much as possible especially in F & J class. Safe flights ✈️ .
Oh i love that crew so much ... Crews like this always make the flight special even if there are changes in things like this flight. Love you Cathay Pacific . Have a good one all of you and thanks for this video Sam .. Always a pleasure to watch you.
What an interesting, insightful look behind the scenes of an aircraft change. It's done with almost military precision, all the crew - on board and on the ground - so professional. Thanks again Sam for these comprehensive videos. What a joy for all of us aviation enthusiasts!
Thank you Sam and all the hard working crews in CX. This is one of best videos that show us what is behind the scenes including plane issues giving me a better appreciation for all the airlines crew and how much work they have to do for the whole flight. Kudos to CX and all their staff 👍👍
One thing that shines through here is just how professional Cathay's staff are, the flight crew, cabin crew, maintenance staff and ground staff all dealt with this unfortunate situation extremely well.
The Airline Management should appreciate those crew and the flight crew, they did an amazing and excellent job continuing the flight although they were out of hours, great job Cathay Team
It’s so interesting that this problem could’ve manifested prior to boarding the aircraft. The crew have to work so diligently to prepare, and now have to start all over again. I’m massively impressed. Thank you for a look inside of the process.
Amazing and Thank-you. I am truckdriver for 25years and I know what the crew go through. People never see what truckdriver goes through, but all people knows that have stuff in store.
Had a very similar situation with cathay last year. Was scheduled on a 2am flight to New York on their a35k, but we had a last minute aircraft change due to a mechanical error. Was phenomenal that the crew could prepare a new aircraft in less than 2 hours, definately impressed with their efficiency
Ive flown Cathay Pacific several times and I've always been impressed with the professionalism of the crew and the overall quality of service. Bravo! Well done!
Very good insight, I have greater respect to all pilots , cabin crew and ground crew. Thank you for your videos Sam. It's always better to be safe than sorry.
Hate it when you have to change aircraft at this stage. OMG, all of the baggage, catering, security checks. Of course, the replacement plane is not clean or fueled. What a mess having all of the passengers gather their stuff and get off and start all over. Good that you show that this happens; rarely.
@@SamChui I had a similar occurrence on a Tower Air B747-212 out of JFK. What a mess as you can imagine. I had plenty of plane swaps as a pilot with FedEx.
@GamingWithMaddog64 I'm pretty sure it was 1999. Let me know if you're going to be in SoCal. I assume you flew to CDG for the Olympics. Sure it was a blast.
Sam, I love watching your videos and have been doing that for quite a number of years. I appreciate the way you have clarified your side of the story and hope Josh understands it. Keep up the good work, all the best.
Great footage of behind the scenes with the crew reporting for the flight and showing all the procedures they have to go through prior to them boarding the aircraft, fascinating stuff, and they were so cheerful and efficient.
Sam you hit the nail right on the head when you said they need additional cabin crew in the flight. I can feel the stress everyone was going thru as they try to make up for lost time during aircraft change. I’m looking forward to flying CX in the future.
every single person had the right attitude and dealt with the issues quite professionally and with a good smile!!!!!! Thank you Sam, and the CP crew.... 🤩
Well i would also like a refund 50% of the total paid. Make it right, all of those people are now very late, job meetings, family gathering and all that, let's be real, airplane should have been checked way before this people got to the airport, maintenance crew was far behind airline needs to hire more people to avoid last minute check surprises.
@@lcfflc3887 Things happen. Sometimes tech issue do pop up in the last minute, and they can sometimes happen after the passenger boarding has started. In this case it seems like they started with an intermittent APU fuel Valve issue which is not that big of a problem, then additional fault came up (hydraulic leak), which is rare but can happen. I am pretty sure if these full happen before boarding then the Captain won’t board the passenger. Considering all of the above, the turn around was very efficient and only 2 hours delay, you got to give CX credit for having very efficient operations and very well established contingency plans for non normal event ops.
Ver interesting video, nice to see behind the scenes before a flight. Never saw pre-departure drinks in economy. Had one flight where there was issue while taxing and had to return to the gate, then had to change planes, also had to change flight crew too. Delayed more than 6 hours just for a domestic flight. Good training for the new Flight Crew members though.
Amazing video of what happens behind the scene and more inportantly, how the entire staff stayed positive and upbeat. Very impressed and also with you Sam, still the best out there sir.
Thank you Sam for the unique behind the scene content, as a HKer l am so proud of the Cathay crew they really define the HK “can do” spirit. And this is a perfect showcase of human asset in an airline, beyond the obvious glamorous hardware, we need more contents like these in the future❤
I love your behind the scenes videos at different airlines. I hope you are able to keep showing this world to us who have an inherent interest and curiosity 🙂
18:29 thank you so much for voicing this out, cutting manpower and income really matter and strongly affect Cathay crews' morale. Despite they work that hard, still some ppl are unsatisfied and picky to the front line.
Another fantastic video from Sam, excellent Cathay Pacific team were wonderful and professional. As usual passengers were very patient too. Patience and politeness are wide spread in that region compared other areas of the world.
Sometimes the unexpected can lead to a truly amazing video. Instead of a routine flight, we get to see these great air crew in action and how they respond to unexpected challenges in order to offer their clients the great service that Cathay has been offering for decades. I fly this airline often and for good reason as you have shown here😀🙏
I have flown on CX many times between NYC and BKK and have never had a bad experience with the flights or cabin crew. The CX crew are always very professional and efficient.
My takeaway from the video is Cathy Pacific is very professional! They handled the plane change way better than most airline teams would have. Of course such a hiccup happening at the airline hub no doubt was a big part of the problem solution.
wow wow great work Cathay! In several European countries it takes at least 2 hours to find a replacement for a broken train/locomotive… even when the broken train is located in their Capitol city.
I have had that once.. the caterer took everything from the old plane into the new plane. everything we had distributed was obviously still on the old plane.. good thing they provided new blankets and headphones except for the menu cards ^^'
I'm from HK originally and quite proud to see Cathay's operation as it shows integrity, discipline and efficiency.
With some hard work and luck, In less than 2 hours. We’re off to Paris on another plane. Not every airline can do!
Indeed! As a Hong Konger, very proud to see Cathay bounces back so quickly after it was hit particularly hard by the pandemic!
though there were ups and (more)downs, cathay is still my favourite as i am from and i am here (hong kong ) thx Sam for your video
@@CryptocurrencyInsider you are such a genius! The whole hydraulic leak must be staged right?
@@dannylove7507 but it was the HK people who asked to close the border in the beginning.
@@clchat you are right. But the gov didn’t close the border in the beginning… when people were asking to open up and again the gov didn’t listen. It never listens to the voices of the people
As a CX crew, thank you Sam to mention and let everyone know we are still short of manpower, no matter which aircraft
It just highlights even more how hard you guys work to look after your passengers 🙏 even in the face of adversity everyone just did what they needed to do. Majority of passengers don’t appreciate what you do but I certainly do and hope this message reaches you safely and feel my sincerity in saying a heart felt thank you for taking care of us 🙏
How can i apply for Cathy airway
I believe everything towards to good signs
@@patrickyu0329 Sam Chou is doing propaganda, he flying free
I applied to Cathay Pacific more than 5 times and my applications were always thrown out
It is definite the best "behind the scene" for Cathay, and even the best one along all airlines around the world I have ever watched.
Big appreciation for those cabin crew and ground crew to handle the unexpected situations in switching planes. The way they tackled the problem was really efficient, thanks sam for sharing.
That’s never ideal, but super impressed with their crew’s professionalism and efficiency. Just got on with it and got the job done 👏
Cathay crew are always so efficient… sometimes a bit hurried I would say 😅
a blessing in disguise for Cathay: you notice a quality airline in times like this. Bad airline means huge delays or cancelled flight. I had to go home once to come back the next day cause my Delta plane broke down in Ams. Other times it took me 5 hours to change planes. You're always lucky if your plane has an issue at the home airport. Thank you Sam for showing care for the Cathay staff, they suffered during pandemic like nobody else because of the quarantine requirements of HK.
Quarantine was smart move to keep crew healthy.
The lady who greeted you with the ISM and David and who was covering First Class ! Her happiness and energy was wonderful and made me smile 😃
Her happy attitude is infectious and it definitely helps keep the mood upbeat despite the delay and aircraft change. Crew like that is hard to find nowadays and they should be the most valuable asset to any company.
I just love this lady, definitely "old school" so much experience & personal skills, the whole crew worked as a team, something CX Crew always manage to do, Love to fly CX when I can, looking forward to my next trip very much.
Big round of applause to flight crew and ground staff for saving this flight. Midnight early hours a tough time to manage what they did in these circumstances. I hope the CX management recognize this group and also understand the importance on these folks. Respect. Thanks Sam for the video which shows CX crew is such a good light. 13 in a 4 class 777 a bit of a joke.
Both ISM （ Inflight service manager) and SP (Senior Purser) featured were Filipinas! That’s the last thing we’d like to happen..change of aircraft, but for safety’s sake, it has to be done..2x the effort . Thanks for showing how the crew work so hard . I am leaving CX after 34 yrs and 5 mos of dedicated work as an FA, we only wanted a safe and happy flight all the time 😊. Hope more pax will appreciate the crew from all airlines.
❤❤❤❤❤thanks so much sweet angel, I wish nothing but the best for you during your lovely time off, I love you from Nigeria 🇳🇬
I only spent 7 years flying and I am sadly off
fellow pinays are the most jolly in the huge crew on a 777! Sana may flt crew na pinoy din
I have watched many, many airline vlogs and this is one of the best. It was quite refreshing to see a new approach showcasing the internal operations of a long-haul flight and on top of that, you documented the change of aircraft very well. Thanks Sam!!!! More of this!!!!
yes indeed the best of the best!
Impressive performance of CX crew in addressing the technical issue with the aircraft! Nice to see cabin crew with diverse nationalities (headed by a Filipino ISM - great job) who handled the passengers with great service! Awesome job Sam in documenting this flight! Kudos!
I get to know now about all these behind the scenes tedious preparations .
Everyone knows his job .
Crew members work in harmony .
Extraordinary job .
Thank you for appreciating the work these crew do. (don't forget ground staff, engineers and operation personnel too!)
@@SamChui ...as a former airline worker...the reservations team and ticket desks as well...the ticket desk are usually the last to know about any tech or delays with the aircraft, they rely on the airline Ops team. Its the grief and verbal abuse you got from some passengers. Please be nice to them, theyre doing their best
@ReeM-wz7bs
Exactly ,
The front desk officers are the front line ones who face different kind of passengers with their different kind of attitudes , and for this they ought to be not only well trained ( I guess they have behavioural science course training ) but also need to be having enough experience to be able to manage the difficult situations .
I have flown Cathay Pacific once and was very impressed with the flight. While it's unfortunate that the passengers on this flight had to switch planes, but it was good to see how Cathay Pacific handled this situation! Sam, I'm sure Cathay Pacific didn't want your subscribers to see their hydraulic issue, but I think it was actually a blessing because you showed how well their crew transitioned from one plane to another and in such a really short turnaround time. Of course, seeing the "dahn taht" and the "jook" served on this flight must have been a nice treat for the passengers! Keep up the great work, Sam!
I think a lot of the times what set Cathay apart to a lot of other airlines is when service disruption happens, CX generally are very good at service recovery and tends to have very robust procedures to handle these kind of events, and also the ground staff and the crew always show the can-do spirit in situation like this and they just get on with it and get the job done!
Whereas, this type of event at other airline is usually when their service tends to fall apart.
So well done to CX on the quick recovery.
Sam sends these video drafts to Cathay Pacific so that they can give their ok. If they weren’t okay with it, he wouldn’t have been able to post it
Cathay CEO should see this video about short-staffing issue that Sam & other passengers bring up. Employees are the most valuable asset to make Cathay shine in this competitive business !
The CEO did mentioned in annual result release (or interim result release) that some flights will have additional crew member from this year.
They are hiring rigorously this year......including new places that didn't have Cathay crew before e.g. Vietnam
I believe Hong Kong had been changed, the spirit never die ~
Management obviously knows because they're the folks who made the decision to reduce staff count. The impact of HK's lockdown was so enormous, Cathay had to be bailed out by public funds. They had no choice but to cut costs in every possible way just to survive, which is why Cathay eliminated 8,500 jobs or around 24% of its workforce in 2020, and number of pilots were reduced to half of 2019 levels. Many of them are now working in other airlines or sectors, and it will take years to recruit, train, and rebuild competent staff.
Cathway Crews will be poached if nothing is done. They might as well get paid more elsewhere.
Absolutely first-rate work by Cathay. What an incredible opportunity to see everything that is required for an aircraft change. That crew must have been exhausted.
Except for some of the cabin crew still wear mask, that's not OK, passengers expect a smile from the people serving your food, management should look in to this.
@@lcfflc3887Agreed
@@lcfflc3887 There are still plenty of people in Hong Kong who still
Wear mask on a daily
Basis. If the crew feel more comfortable wearing mask in a crowded environment for person hygiene and safety, then why will any management force them to take it off. It is a personal decision on their own health and safety well being. Weird things for you to advocate here.
as a filmmaker/creator this must've been like striking gold - you get to document the inner workings during a non-standard event! so much insight and perspective captured here; good job 👍
This is a great video to show to passengers that no matter you're in Economy, PE, Business or First Class whatsoever, there are a lot of people, a professional crew behind the scene preparing everything for you. When anything happened like changing an aircraft reluctantly, passengers only need to walk out the plane and wait for another boarding, the crew has so much more to do. So, try not to be demanding and grateful for what all is well-prepared for passengers. Here, Salute to all the CX crew members, although it's still not as easy as people think recovering from the pandemic, you did a great job really!
Man i can’t be more proud of those Filipina crew. They are nice and welcoming. I wish some of the PAL cabin crews are like that😅
I had this happen to me before covid from HKG to YVR. Everyone was boarded, drinks passed out in biz class, then the announcement there was an issue and everyone had to leave the plane. we got a new plane and were only delayed only about 1.5 hours, and only had a slight delay arriving to Vancouver. Props to all Cathay staff. Former diamond member here, miss flying Cathay...
Actually a two-hour delay for an entire turnover for the change of plane is pretty outstanding😊 Compared to the typically lousy airlines in the US. Turned out to be an more insightful video with this delay. Much appreciated.😊
Blessing in disguise that a switch of aircraft is required for this flight. End up we get to see the team work of everyone from ground to cabin to cockpit pulling it off smoothly in this video
The changeover was absolutely efficient. This is because there is always panic as soon as such an incident happens as I have witnessed with other airlines. But this crew did not panic at all. They took their duties diligently and worked hard without any panic. Thank you Sam and well done Cathay Pacific crew. Well done again.
Glad to See a Filipino ISM on Cathay Pacific, so glad other international airlines (Qatar Airways, Emirates, Saudia, Oman Air, Etihad) besides CX to have a very diverse nationalities of their crew and workers,
Best qualified beats diversity every time.
I am also impressed: the company changed the aircraft only in 2 hours, the passengers had only two hours late for such problem. The cabin crew work very hard. Thank you for the video
2 hrs is very quick transfer ... normally its 3 hrs
Very impressed with Cathay's professionalism, and the crew were lovely.
The cabin crew members wearing mask, very disappointing, management should look in to this.
What a great and fortuitous overview of Cathay's flight operations - including the mechanical issue, which allowed CX to showcase their agility and resolve in dealing with it, and transferring everyone from one 777 to another. Out of crisis: opportunity. Well done Cathay, well done Sam in showcasing them, and stressing the importance of properly staffing cabin crew, or face burn out. Long live Cathay!
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! .
The captain is my dad, I’ll let him know what you’ve said!
Despite the challenges, the Cathy crew and operations were so resilient and professional in dealing with it.
Well done Cathy.
I noticed in my Cathay Pacific flights there were some senior flight attendants who seem to be Filipino. and this video confirms that there are FAs from the Philippines. I love this. Thank you Sam.
There is a lot of them, not only in CX, Qatar airways also has a lot of filipina pursers, so proud of them ❤❤
The last time Cathay Pacific hired in Manila and Cebu was probably 1997, then CX stopped. After Hong Kongs handover to China that year, they needed to shift hiring policies to accommodate the large mainland workforce. So most of the remaining Filipina crew members hold very senior positions like ISM and SP. Around 2010 they hired tagalog speakers but USA passport holders to fly USA, Canada to HKG flights. CX still hires Thai, Korean, Indian , Malaysian crew members. As for the Philippines they have stopped, unfortunately.
And that’s why Cathay is one of the best even with the delay and low crew numbers they still strive to provide the best experience they can, just hope management helps out and increase the crew numbers to take the pressure and stress of the current crews so as to enable the total joyful Cathay experience throughout every journey. Well done guys & girls it’s always a pleasure to fly Cathay Pacific.
There is absolutely no substitute for quality in personnel and organisation. Cathy have come under some criticism for their lack of crew numbers, but they were in considerable financial difficulty post-Covid; I'm sure that there's a program to return to the appropriate numbers, but this video just exemplifies what training, and having the right people selected, does for the business and passenger experience. Well done Cathy, one of the finest legacy carriers in the skies - this is a crew that you'd happily fly with any day.
I always enjoy my flight with Cathay Pacific. I think they are one of the best in terms of crew's professionalism, efficiency, and hospitality. The crew are always friendly and helpful. It's clear to me they're working hard, and I appreciate their services. I agree with you on regarding the manpower. I hope the company will take a good care of the crew and avoid burning them out. The crew are actually one of their strongest assets. Great video, Sam!
Have to understand who are now the major stock holders... It used to be Swire.. All nationalities including local Hong kong who are now very senior enjoy n miss very much that set of management..
Flew Cathay Pacific to Busan, South Korea a few years back and I was very impressed. The plane was exceptionally clean. Awesome work team. ❤
Thank you Sam, to bring us a chance to see this 十年一遇 的壞飛機！hard to believe such an efficency teams to recover all issues within 2 hours , may be Sam was there , haha
As a Hong Konger and loyal Cathay customer all my life, I am so excited for the good news about Cathay lately! Can't wait for the new Business and the rumored First Class seats coming in the next few years. Thanks Sam for the Cathay coverage and I look forward to the day Cathay regains the #1 spot!
Edit: Can't wait for the expansion in T2 HKIA as well, I hope you will make a video on the new T2 concourse when construction is finished and the new Cathay seats soon, the pictures look very promising!
Videos like this make me appreciate even more the hard work the crews have to do. Looking at how stressful it can be for the crews to deal with all the hassle, I'll be more understanding if it ever happened to me.
cx gold member here. cx management really needs to step up its game to fully recover its 5 star status. crew and line staff are really hardworking.
I do not think CCP China care about that now a days since they took over after 1997. You might have an idea how they buy stocks and property ownership in different key Institutions everywhere, don't you? . The staff esp. the seniors/ old senior managers had been in so many kinds of strains after 1997 and yet have kept the old system under Hong kong and British collabs and other nationalities that had established the 5 star luxury label then
Impressive professionalism under the extra circumstances. A very upbeat crew. I'd fly with Cathay for sure.
My dad is in that video hahah
Last minute airplane change can be an operational nightmare because so many moving parts have to be taken care of and this involves several departments. Network control center, Flight operations, Engineering, Catering, Air Traffic Control, Airport Operations, etc. It can be more difficult when the flight has special needs passengers like PRM and the sickly. Hats off to CX for pulling this off within 2 hours and nice to see everybody in good spirits at the end of this flight.
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! 👏🏻👏🏻👏🏻
This was an amazing video Sam! Proud to be a Filipino! The purser was indeed an expert.🇵🇭
Cathay Pacific (to me) is still World Class. Mechanical issues, Electrical Faults, these things happen. But they caught it early (while on the ground) so a 2 hour inconvenience is nothing. Awesome content as always @SamChui and well done CX 👍🏻
❤
Great to see how CX handled the situation. As a Gold member, totally appreciate the hard work from the crew and pilots. Keep up the great work!!!
In about 1983 I took a CX flight to Sydney. Just before pushback, it seems that a catering truck ran into the no.4 engine. We swapped aircraft. From memory (not reliable) we had a delay of about 4 hours as we swapped aircraft. It seems that CX has well trained its crew for this sort of contingency. Better to be on the ground wishing you were in the air, and not in the air wishing you were on the ground.
Happy & Proud to see a Sri Lankan Pilot on Cathay Pacific Airlines. Love from Sri Lanka 🇱🇰 ❤
I am also happy to see more diversity in the cockpit, cabin, at the airport, and in the airline office!
Love sri lanka from India , hope to visit your country soon ❤
Srilanka❤ love from China
He’s a mate of mine, he’s the Tamil Tiger!
Yes fuck the Aussies who once dominated the airline
Wow what a top notch crew, they handed the unfortunate mechanical problem professionally and efficiently and maintained high spirits!
Rock star crew. Outstanding example of a highly professional crew working through a problem as a team. This is a situation where failure of a single person could have prevented a successful outcome.
Great to see Cathay persist despite economic and political challenges of the last 5 years.
One of the best episodes of Sam Chui channel. Would like to see more stories, behind the scenes, of other airlines which is definetely much more interesting than just normal flight experience.
This is very rare and precious footage of natural and humanely professionalism! Mad respects to all the crews, staffs, technicians, and just everyone involved!
Same thing happened to my husband’s flight HKG - AKL last year. All pax boarded then found hydraulic issues with the toilets. They have to switch plane like Sam did and departed 2 hrs behind schedule. My husband was amazed at the speed of the transition. Well done CX. Hope to fly again with you soon.
Whatever I see from these clips, I can't get enough of them, they are informative and excellent, aviation is very beautiful world, dear Sam I am extremely grateful for the time you spent preparing these clips 👍🏻👍🏻❤
Nice Video Sam! As a HongKonger, it feels good when I travel by CX everytime, most of the crews are great and provide very high standard of service.
Jeez, total admiration for the cabin crew, that must have been a tough night for them!! but they worked super hard and efficient whilst maintaining a great professional attitude despite the challenges. Good so see an airline putting safety first
Continually impressed with the high quality of your content Sam. Bravo to Cathay for managing a challenging situation so efficiently - that is a phenomenal crew and ground operation.
Thanks Sam for showing this to us. What an eye opener. The ISM and Purser were so warm and kind. They set the mood right. The whole crew were a delight despite the challenges. Cathay is definitely one of the best airlines in the world ❤
That is the quickest change I’ve seen!! Way to go Cathay! I’ve been in same situations before where is over 5-8 hours delay for international flights!
Amazing from Cathay - so fortunate they had a spare plane. AOG can be a worst nightmare especially in peak summer.
I’m from Taiwan, I like to take CX for my first priority flight to destinations. Even we have so many direct flights to somewhere from Taiwan, but I still like take CX. I saw this video and feeling this is very trustable airline. I like it so much, thank you Sam to let me more like it 👍
Hi Sam, I am a former Ism and its refreshing to see all that you have filmed. Really true about the short of crew on board to give a better service to our passengers and the crazy rush that goes on behind the scenes on board ,before pax boarding.....I used to literally perspire doing as much as possible especially in F & J class. Safe flights ✈️ .
Oh i love that crew so much ... Crews like this always make the flight special even if there are changes in things like this flight. Love you Cathay Pacific . Have a good one all of you and thanks for this video Sam .. Always a pleasure to watch you.
I’ve been flying with Cathy a lot this year. Always a pleasant experience
What an interesting, insightful look behind the scenes of an aircraft change. It's done with almost military precision, all the crew - on board and on the ground - so professional. Thanks again Sam for these comprehensive videos. What a joy for all of us aviation enthusiasts!
Thank you Sam and all the hard working crews in CX. This is one of best videos that show us what is behind the scenes including plane issues giving me a better appreciation for all the airlines crew and how much work they have to do for the whole flight. Kudos to CX and all their staff 👍👍
Good to see safety is given priority everyone still smiling under so much pressure.
One thing that shines through here is just how professional Cathay's staff are, the flight crew, cabin crew, maintenance staff and ground staff all dealt with this unfortunate situation extremely well.
I love these "behind the scene " content , congrats Sam, great Channel
The Airline Management should appreciate those crew and the flight crew, they did an amazing and excellent job continuing the flight although they were out of hours, great job Cathay Team
It’s so interesting that this problem could’ve manifested prior to boarding the aircraft. The crew have to work so diligently to prepare, and now have to start all over again. I’m massively impressed. Thank you for a look inside of the process.
Love this behind the scenes video. Showcases the amazing Cathay crew and why CX is one of my favourite airlines!
Amazing and Thank-you. I am truckdriver for 25years and I know what the crew go through. People never see what truckdriver goes through, but all people knows that have stuff in store.
Had a very similar situation with cathay last year. Was scheduled on a 2am flight to New York on their a35k, but we had a last minute aircraft change due to a mechanical error. Was phenomenal that the crew could prepare a new aircraft in less than 2 hours, definately impressed with their efficiency
Update: Cathay has started to add back 1 crew to its long haul 77W flights from July this year, very good news for both the crew and the passengers!
They said will employ 5000 more staffs by the end of this year.
Good decision from the management. 👍
Superb video Sam.well done to the crew. They worked 15hrs from reporting time including 2hrs delay and switching aircraft and 12hrs flight time
Wow ISM is from the Philippines. I think 24:37 is a Filipino. High Spirit Proud of you Mam : )
Yeah, a gem!
the Senior Purser is from the Phils too. Both very senior in the company and very efficient. Both my good friends
🇵🇭
Ive flown Cathay Pacific several times and I've always been impressed with the professionalism of the crew and the overall quality of service. Bravo! Well done!
Very good insight, I have greater respect to all pilots , cabin crew and ground crew. Thank you for your videos Sam. It's always better to be safe than sorry.
Hate it when you have to change aircraft at this stage. OMG, all of the baggage, catering, security checks. Of course, the replacement plane is not clean or fueled. What a mess having all of the passengers gather their stuff and get off and start all over. Good that you show that this happens; rarely.
Yes it is delayed, but in some way, this is also a rare situation. Glad to share it here.
@@SamChui I had a similar occurrence on a Tower Air B747-212 out of JFK. What a mess as you can imagine. I had plenty of plane swaps as a pilot with FedEx.
@GamingWithMaddog64 I'm pretty sure it was 1999. Let me know if you're going to be in SoCal. I assume you flew to CDG for the Olympics. Sure it was a blast.
@@ellischernoff8603
WOW Tower Air. Those were the days😊
@@ellischernoff8603
WOW Tower Air. Those were the days😊
Amazing to see a Cathay Pacific first officer from my home country, Spain. Amazing video Sam. Thanks!
Sam, I love watching your videos and have been doing that for quite a number of years. I appreciate the way you have clarified your side of the story and hope Josh understands it. Keep up the good work, all the best.
Great footage of behind the scenes with the crew reporting for the flight and showing all the procedures they have to go through prior to them boarding the aircraft, fascinating stuff, and they were so cheerful and efficient.
Sam you hit the nail right on the head when you said they need additional cabin crew in the flight. I can feel the stress everyone was going thru as they try to make up for lost time during aircraft change. I’m looking forward to flying CX in the future.
every single person had the right attitude and dealt with the issues quite professionally and with a good smile!!!!!! Thank you Sam, and the CP crew.... 🤩
Safety FIRST! Good job Cathay Pacific
Cathay pilots are the best ❤❤❤❤❤
Well i would also like a refund 50% of the total paid. Make it right, all of those people are now very late, job meetings, family gathering and all that, let's be real, airplane should have been checked way before this people got to the airport, maintenance crew was far behind airline needs to hire more people to avoid last minute check surprises.
@@lcfflc3887 Things happen. Sometimes tech issue do pop up in the last minute, and they can sometimes happen after the passenger boarding has started. In this case it seems like they started with an intermittent APU fuel
Valve issue which is not that big of a problem, then additional fault came up (hydraulic leak), which is rare but can happen.
I am pretty sure if these full happen before boarding then the Captain won’t board the passenger.
Considering all of the above, the turn around was very efficient and only 2 hours delay, you got to give CX credit for having very efficient operations and very well established contingency plans for non normal event ops.
Ver interesting video, nice to see behind the scenes before a flight. Never saw pre-departure drinks in economy. Had one flight where there was issue while taxing and had to return to the gate, then had to change planes, also had to change flight crew too. Delayed more than 6 hours just for a domestic flight. Good training for the new Flight Crew members though.
Amazing video of what happens behind the scene and more inportantly, how the entire staff stayed positive and upbeat. Very impressed and also with you Sam, still the best out there sir.
Thank you Sam for the unique behind the scene content, as a HKer l am so proud of the Cathay crew they really define the HK “can do” spirit. And this is a perfect showcase of human asset in an airline, beyond the obvious glamorous hardware, we need more contents like these in the future❤
I love your behind the scenes videos at different airlines. I hope you are able to keep showing this world to us who have an inherent interest and curiosity 🙂
Hey Sam, Loved it Again ❤
Definitely the Crew looks really Short in numbers.
Thanks for sharing the experience.
Enjoy.
In the end, it is the people's commitment that does an airline reputation. Congrats to the whole crew!
The two fillipino crew are so cute!! love their enthusiasm!
A fascinating behind-the-scenes video, Sam. The crew did so well. Thank you for another excellent video.
18:29 thank you so much for voicing this out, cutting manpower and income really matter and strongly affect Cathay crews' morale. Despite they work that hard, still some ppl are unsatisfied and picky to the front line.
Another fantastic video from Sam, excellent Cathay Pacific team were wonderful and professional. As usual passengers were very patient too. Patience and politeness are wide spread in that region compared other areas of the world.
Love how everyone stayed patient, no panic, and very professional
Sometimes the unexpected can lead to a truly amazing video. Instead of a routine flight, we get to see these great air crew in action and how they respond to unexpected challenges in order to offer their clients the great service that Cathay has been offering for decades. I fly this airline often and for good reason as you have shown here😀🙏
The purser and the fellow Cabin crew at 25:17 were so good in the whole video, awesome spirits.... The whole crew too did an awesome job
I have flown on CX many times between NYC and BKK and have never had a bad experience with the flights or cabin crew. The CX crew are always very professional and efficient.
My takeaway from the video is Cathy Pacific is very professional! They handled the plane change way better than most airline teams would have. Of course such a hiccup happening at the airline hub no doubt was a big part of the problem solution.
wow wow great work Cathay! In several European countries it takes at least 2 hours to find a replacement for a broken train/locomotive… even when the broken train is located in their Capitol city.
I have had that once.. the caterer took everything from the old plane into the new plane. everything we had distributed was obviously still on the old plane.. good thing they provided new blankets and headphones except for the menu cards ^^'