I'm from HK originally and quite proud to see Cathay's operation as it shows integrity, discipline and efficiency. With some hard work and luck, In less than 2 hours. We’re off to Paris on another plane. Not every airline can do!
@@clchat you are right. But the gov didn’t close the border in the beginning… when people were asking to open up and again the gov didn’t listen. It never listens to the voices of the people
It just highlights even more how hard you guys work to look after your passengers 🙏 even in the face of adversity everyone just did what they needed to do. Majority of passengers don’t appreciate what you do but I certainly do and hope this message reaches you safely and feel my sincerity in saying a heart felt thank you for taking care of us 🙏
Big appreciation for those cabin crew and ground crew to handle the unexpected situations in switching planes. The way they tackled the problem was really efficient, thanks sam for sharing.
Big round of applause to flight crew and ground staff for saving this flight. Midnight early hours a tough time to manage what they did in these circumstances. I hope the CX management recognize this group and also understand the importance on these folks. Respect. Thanks Sam for the video which shows CX crew is such a good light. 13 in a 4 class 777 a bit of a joke.
a blessing in disguise for Cathay: you notice a quality airline in times like this. Bad airline means huge delays or cancelled flight. I had to go home once to come back the next day cause my Delta plane broke down in Ams. Other times it took me 5 hours to change planes. You're always lucky if your plane has an issue at the home airport. Thank you Sam for showing care for the Cathay staff, they suffered during pandemic like nobody else because of the quarantine requirements of HK.
I have watched many, many airline vlogs and this is one of the best. It was quite refreshing to see a new approach showcasing the internal operations of a long-haul flight and on top of that, you documented the change of aircraft very well. Thanks Sam!!!! More of this!!!!
I have flown Cathay Pacific once and was very impressed with the flight. While it's unfortunate that the passengers on this flight had to switch planes, but it was good to see how Cathay Pacific handled this situation! Sam, I'm sure Cathay Pacific didn't want your subscribers to see their hydraulic issue, but I think it was actually a blessing because you showed how well their crew transitioned from one plane to another and in such a really short turnaround time. Of course, seeing the "dahn taht" and the "jook" served on this flight must have been a nice treat for the passengers! Keep up the great work, Sam!
I think a lot of the times what set Cathay apart to a lot of other airlines is when service disruption happens, CX generally are very good at service recovery and tends to have very robust procedures to handle these kind of events, and also the ground staff and the crew always show the can-do spirit in situation like this and they just get on with it and get the job done! Whereas, this type of event at other airline is usually when their service tends to fall apart. So well done to CX on the quick recovery.
@@SamChui ...as a former airline worker...the reservations team and ticket desks as well...the ticket desk are usually the last to know about any tech or delays with the aircraft, they rely on the airline Ops team. Its the grief and verbal abuse you got from some passengers. Please be nice to them, theyre doing their best
@ReeM-wz7bs Exactly , The front desk officers are the front line ones who face different kind of passengers with their different kind of attitudes , and for this they ought to be not only well trained ( I guess they have behavioural science course training ) but also need to be having enough experience to be able to manage the difficult situations .
Impressive performance of CX crew in addressing the technical issue with the aircraft! Nice to see cabin crew with diverse nationalities (headed by a Filipino ISM - great job) who handled the passengers with great service! Awesome job Sam in documenting this flight! Kudos!
Her happy attitude is infectious and it definitely helps keep the mood upbeat despite the delay and aircraft change. Crew like that is hard to find nowadays and they should be the most valuable asset to any company.
I just love this lady, definitely "old school" so much experience & personal skills, the whole crew worked as a team, something CX Crew always manage to do, Love to fly CX when I can, looking forward to my next trip very much.
Cathay CEO should see this video about short-staffing issue that Sam & other passengers bring up. Employees are the most valuable asset to make Cathay shine in this competitive business !
Management obviously knows because they're the folks who made the decision to reduce staff count. The impact of HK's lockdown was so enormous, Cathay had to be bailed out by public funds. They had no choice but to cut costs in every possible way just to survive, which is why Cathay eliminated 8,500 jobs or around 24% of its workforce in 2020, and number of pilots were reduced to half of 2019 levels. Many of them are now working in other airlines or sectors, and it will take years to recruit, train, and rebuild competent staff.
Blessing in disguise that a switch of aircraft is required for this flight. End up we get to see the team work of everyone from ground to cabin to cockpit pulling it off smoothly in this video
Absolutely first-rate work by Cathay. What an incredible opportunity to see everything that is required for an aircraft change. That crew must have been exhausted.
Except for some of the cabin crew still wear mask, that's not OK, passengers expect a smile from the people serving your food, management should look in to this.
@@lcfflc3887 There are still plenty of people in Hong Kong who still Wear mask on a daily Basis. If the crew feel more comfortable wearing mask in a crowded environment for person hygiene and safety, then why will any management force them to take it off. It is a personal decision on their own health and safety well being. Weird things for you to advocate here.
as a filmmaker/creator this must've been like striking gold - you get to document the inner workings during a non-standard event! so much insight and perspective captured here; good job 👍
Both ISM （ Inflight service manager) and SP (Senior Purser) featured were Filipinas! That’s the last thing we’d like to happen..change of aircraft, but for safety’s sake, it has to be done..2x the effort . Thanks for showing how the crew work so hard . I am leaving CX after 34 yrs and 5 mos of dedicated work as an FA, we only wanted a safe and happy flight all the time 😊. Hope more pax will appreciate the crew from all airlines.
❤❤❤❤❤thanks so much sweet angel, I wish nothing but the best for you during your lovely time off, I love you from Nigeria 🇳🇬 I only spent 7 years flying and I am sadly off
This is a great video to show to passengers that no matter you're in Economy, PE, Business or First Class whatsoever, there are a lot of people, a professional crew behind the scene preparing everything for you. When anything happened like changing an aircraft reluctantly, passengers only need to walk out the plane and wait for another boarding, the crew has so much more to do. So, try not to be demanding and grateful for what all is well-prepared for passengers. Here, Salute to all the CX crew members, although it's still not as easy as people think recovering from the pandemic, you did a great job really!
I am also impressed: the company changed the aircraft only in 2 hours, the passengers had only two hours late for such problem. The cabin crew work very hard. Thank you for the video
The changeover was absolutely efficient. This is because there is always panic as soon as such an incident happens as I have witnessed with other airlines. But this crew did not panic at all. They took their duties diligently and worked hard without any panic. Thank you Sam and well done Cathay Pacific crew. Well done again.
I had this happen to me before covid from HKG to YVR. Everyone was boarded, drinks passed out in biz class, then the announcement there was an issue and everyone had to leave the plane. we got a new plane and were only delayed only about 1.5 hours, and only had a slight delay arriving to Vancouver. Props to all Cathay staff. Former diamond member here, miss flying Cathay...
What a great and fortuitous overview of Cathay's flight operations - including the mechanical issue, which allowed CX to showcase their agility and resolve in dealing with it, and transferring everyone from one 777 to another. Out of crisis: opportunity. Well done Cathay, well done Sam in showcasing them, and stressing the importance of properly staffing cabin crew, or face burn out. Long live Cathay!
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! .
Actually a two-hour delay for an entire turnover for the change of plane is pretty outstanding😊 Compared to the typically lousy airlines in the US. Turned out to be an more insightful video with this delay. Much appreciated.😊
Glad to See a Filipino ISM on Cathay Pacific, so glad other international airlines (Qatar Airways, Emirates, Saudia, Oman Air, Etihad) besides CX to have a very diverse nationalities of their crew and workers,
Thank you Sam, to bring us a chance to see this 十年一遇 的壞飛機！hard to believe such an efficency teams to recover all issues within 2 hours , may be Sam was there , haha
And that’s why Cathay is one of the best even with the delay and low crew numbers they still strive to provide the best experience they can, just hope management helps out and increase the crew numbers to take the pressure and stress of the current crews so as to enable the total joyful Cathay experience throughout every journey. Well done guys & girls it’s always a pleasure to fly Cathay Pacific.
Last minute airplane change can be an operational nightmare because so many moving parts have to be taken care of and this involves several departments. Network control center, Flight operations, Engineering, Catering, Air Traffic Control, Airport Operations, etc. It can be more difficult when the flight has special needs passengers like PRM and the sickly. Hats off to CX for pulling this off within 2 hours and nice to see everybody in good spirits at the end of this flight.
I always enjoy my flight with Cathay Pacific. I think they are one of the best in terms of crew's professionalism, efficiency, and hospitality. The crew are always friendly and helpful. It's clear to me they're working hard, and I appreciate their services. I agree with you on regarding the manpower. I hope the company will take a good care of the crew and avoid burning them out. The crew are actually one of their strongest assets. Great video, Sam!
Have to understand who are now the major stock holders... It used to be Swire.. All nationalities including local Hong kong who are now very senior enjoy n miss very much that set of management..
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! 👏🏻👏🏻👏🏻
Videos like this make me appreciate even more the hard work the crews have to do. Looking at how stressful it can be for the crews to deal with all the hassle, I'll be more understanding if it ever happened to me.
There is absolutely no substitute for quality in personnel and organisation. Cathy have come under some criticism for their lack of crew numbers, but they were in considerable financial difficulty post-Covid; I'm sure that there's a program to return to the appropriate numbers, but this video just exemplifies what training, and having the right people selected, does for the business and passenger experience. Well done Cathy, one of the finest legacy carriers in the skies - this is a crew that you'd happily fly with any day.
I noticed in my Cathay Pacific flights there were some senior flight attendants who seem to be Filipino. and this video confirms that there are FAs from the Philippines. I love this. Thank you Sam.
The last time Cathay Pacific hired in Manila and Cebu was probably 1997, then CX stopped. After Hong Kongs handover to China that year, they needed to shift hiring policies to accommodate the large mainland workforce. So most of the remaining Filipina crew members hold very senior positions like ISM and SP. Around 2010 they hired tagalog speakers but USA passport holders to fly USA, Canada to HKG flights. CX still hires Thai, Korean, Indian , Malaysian crew members. As for the Philippines they have stopped, unfortunately.
This is very rare and precious footage of natural and humanely professionalism! Mad respects to all the crews, staffs, technicians, and just everyone involved!
I do not think CCP China care about that now a days since they took over after 1997. You might have an idea how they buy stocks and property ownership in different key Institutions everywhere, don't you? . The staff esp. the seniors/ old senior managers had been in so many kinds of strains after 1997 and yet have kept the old system under Hong kong and British collabs and other nationalities that had established the 5 star luxury label then
Rock star crew. Outstanding example of a highly professional crew working through a problem as a team. This is a situation where failure of a single person could have prevented a successful outcome. Great to see Cathay persist despite economic and political challenges of the last 5 years.
In about 1983 I took a CX flight to Sydney. Just before pushback, it seems that a catering truck ran into the no.4 engine. We swapped aircraft. From memory (not reliable) we had a delay of about 4 hours as we swapped aircraft. It seems that CX has well trained its crew for this sort of contingency. Better to be on the ground wishing you were in the air, and not in the air wishing you were on the ground.
As a Hong Konger and loyal Cathay customer all my life, I am so excited for the good news about Cathay lately! Can't wait for the new Business and the rumored First Class seats coming in the next few years. Thanks Sam for the Cathay coverage and I look forward to the day Cathay regains the #1 spot! Edit: Can't wait for the expansion in T2 HKIA as well, I hope you will make a video on the new T2 concourse when construction is finished and the new Cathay seats soon, the pictures look very promising!
Cathay Pacific (to me) is still World Class. Mechanical issues, Electrical Faults, these things happen. But they caught it early (while on the ground) so a 2 hour inconvenience is nothing. Awesome content as always @SamChui and well done CX 👍🏻
Jeez, total admiration for the cabin crew, that must have been a tough night for them!! but they worked super hard and efficient whilst maintaining a great professional attitude despite the challenges. Good so see an airline putting safety first
Continually impressed with the high quality of your content Sam. Bravo to Cathay for managing a challenging situation so efficiently - that is a phenomenal crew and ground operation.
One of the best episodes of Sam Chui channel. Would like to see more stories, behind the scenes, of other airlines which is definetely much more interesting than just normal flight experience.
Same thing happened to my husband’s flight HKG - AKL last year. All pax boarded then found hydraulic issues with the toilets. They have to switch plane like Sam did and departed 2 hrs behind schedule. My husband was amazed at the speed of the transition. Well done CX. Hope to fly again with you soon.
Whatever I see from these clips, I can't get enough of them, they are informative and excellent, aviation is very beautiful world, dear Sam I am extremely grateful for the time you spent preparing these clips 👍🏻👍🏻❤
Thanks Sam for showing this to us. What an eye opener. The ISM and Purser were so warm and kind. They set the mood right. The whole crew were a delight despite the challenges. Cathay is definitely one of the best airlines in the world ❤
One thing that shines through here is just how professional Cathay's staff are, the flight crew, cabin crew, maintenance staff and ground staff all dealt with this unfortunate situation extremely well.
18:29 thank you so much for voicing this out, cutting manpower and income really matter and strongly affect Cathay crews' morale. Despite they work that hard, still some ppl are unsatisfied and picky to the front line.
Oh i love that crew so much ... Crews like this always make the flight special even if there are changes in things like this flight. Love you Cathay Pacific . Have a good one all of you and thanks for this video Sam .. Always a pleasure to watch you.
I’m from Taiwan, I like to take CX for my first priority flight to destinations. Even we have so many direct flights to somewhere from Taiwan, but I still like take CX. I saw this video and feeling this is very trustable airline. I like it so much, thank you Sam to let me more like it 👍
The lady at the end is such a happy person. The kind of lady that can turn an unfortunate delay into a better experience. Absolutely my kind of person.
Well i would also like a refund 50% of the total paid. Make it right, all of those people are now very late, job meetings, family gathering and all that, let's be real, airplane should have been checked way before this people got to the airport, maintenance crew was far behind airline needs to hire more people to avoid last minute check surprises.
@@lcfflc3887 Things happen. Sometimes tech issue do pop up in the last minute, and they can sometimes happen after the passenger boarding has started. In this case it seems like they started with an intermittent APU fuel Valve issue which is not that big of a problem, then additional fault came up (hydraulic leak), which is rare but can happen. I am pretty sure if these full happen before boarding then the Captain won’t board the passenger. Considering all of the above, the turn around was very efficient and only 2 hours delay, you got to give CX credit for having very efficient operations and very well established contingency plans for non normal event ops.
I have had that once.. the caterer took everything from the old plane into the new plane. everything we had distributed was obviously still on the old plane.. good thing they provided new blankets and headphones except for the menu cards ^^'
The Airline Management should appreciate those crew and the flight crew, they did an amazing and excellent job continuing the flight although they were out of hours, great job Cathay Team
Hi Sam, I am a former Ism and its refreshing to see all that you have filmed. Really true about the short of crew on board to give a better service to our passengers and the crazy rush that goes on behind the scenes on board ,before pax boarding.....I used to literally perspire doing as much as possible especially in F & J class. Safe flights ✈️ .
Had a very similar situation with cathay last year. Was scheduled on a 2am flight to New York on their a35k, but we had a last minute aircraft change due to a mechanical error. Was phenomenal that the crew could prepare a new aircraft in less than 2 hours, definately impressed with their efficiency
It’s so interesting that this problem could’ve manifested prior to boarding the aircraft. The crew have to work so diligently to prepare, and now have to start all over again. I’m massively impressed. Thank you for a look inside of the process.
Amazing and Thank-you. I am truckdriver for 25years and I know what the crew go through. People never see what truckdriver goes through, but all people knows that have stuff in store.
Crew Duty Day,,,, goes on for ever.... bunks on board for rest during cruise....Excellent Video Sam,,,, Reality Show with an awesome crew... great to see a Second Officer at check-in
What an interesting, insightful look behind the scenes of an aircraft change. It's done with almost military precision, all the crew - on board and on the ground - so professional. Thanks again Sam for these comprehensive videos. What a joy for all of us aviation enthusiasts!
Hate it when you have to change aircraft at this stage. OMG, all of the baggage, catering, security checks. Of course, the replacement plane is not clean or fueled. What a mess having all of the passengers gather their stuff and get off and start all over. Good that you show that this happens; rarely.
@@SamChui I had a similar occurrence on a Tower Air B747-212 out of JFK. What a mess as you can imagine. I had plenty of plane swaps as a pilot with FedEx.
@GamingWithMaddog64 I'm pretty sure it was 1999. Let me know if you're going to be in SoCal. I assume you flew to CDG for the Olympics. Sure it was a blast.
Thank you Sam and all the hard working crews in CX. This is one of best videos that show us what is behind the scenes including plane issues giving me a better appreciation for all the airlines crew and how much work they have to do for the whole flight. Kudos to CX and all their staff 👍👍
I love your behind the scenes videos at different airlines. I hope you are able to keep showing this world to us who have an inherent interest and curiosity 🙂
Ive flown Cathay Pacific several times and I've always been impressed with the professionalism of the crew and the overall quality of service. Bravo! Well done!
Love CX, service and price much better than BA. Been on CX London to HK many times in the last few years. Best wishes to the airline. Great it is recovering since the COVID time.
I rather change planes than leave with a problem.❤❤ safety first❤❤❤ the cabin crew was amazing with flexibility and how quickly they adjust to the sudden change… well done. I want this kind of pilots and cabin crew for my flights 😊😊😊
Very good insight, I have greater respect to all pilots , cabin crew and ground crew. Thank you for your videos Sam. It's always better to be safe than sorry.
Hi Sam, Thank you for bringing the attention to the public that we have been short of cabin crew since COVID-19. Compared to most other well-known and 5-star airlines, we are generally short of 2-3 crew for different types of aircraft. We really appreciate you or other passengers writing up a report to address this issue for every flight, no matter in the Business class or Economy class, with a longer service lead time, I do believe passengers should have received a better experience given the price they had paid. As an HK local cabin crew, I really appreciate you addressed the question of whether we are transforming into a Southeast Asia airline or not in the last video. The management has recruited a lot of international crew instead of local HK crew post-COVID. They would rather pay an extra ~7.5K HKD for housing allowance to the international crew, instead of paying more to recruit for local crew, that is ridiculous. On most recent flights, some of my friends even share that you would only expect to see ONLY 1 crew who can speak Canto. Appreciate if you could pin this, thanks
Wow really? 1 HK crew??? I had a CX Heathrow flight last year, yes, there were international crews and was like 60% HK 40% foreign. Short of manpower, yes, little slow in terms of wrapping up after a meal, the tray was here after 40 mins since I received the tray in Premium Economy. (Not blaming the crew, I totally understand the issue at CX as a passenger 🥹) All the best, gayau!
@@jeffw_abs We all understand how bad it would be to keep the meal tray with passengers for a long duration. Some passengers are even trying to pass us the finished tray, but unfortunately, we have no time and space to do the collection. We have shared a lot of feedback with the company, but what we get is "ACKNOWLEDGED". It would be best if the passenger could write up a report about their flight experience. About the crew allocation, on some rare occasions, you would expect to see only 1 HK local crew. E.g. Inbound for China flight with 1001 HK local crew and others are from Thailand, Korea, Japan etc.
I've flown with some non-local new recruits in recent months and follow many of them in social media, they are all super proud to work for Cathay and love their job so much. No wonder Cathay likes to hire candidates with such positive attitude.
Before covid strikes, as far as i know HKG-US and HKG-European Flights consists of 18-19 crew members including the cockpit crew in their roster, i wonder if they keep it??
I'm from HK originally and quite proud to see Cathay's operation as it shows integrity, discipline and efficiency.
With some hard work and luck, In less than 2 hours. We’re off to Paris on another plane. Not every airline can do!
Indeed! As a Hong Konger, very proud to see Cathay bounces back so quickly after it was hit particularly hard by the pandemic!
though there were ups and (more)downs, cathay is still my favourite as i am from and i am here (hong kong ) thx Sam for your video
@@CryptocurrencyInsider you are such a genius! The whole hydraulic leak must be staged right?
@@dannylove7507 but it was the HK people who asked to close the border in the beginning.
@@clchat you are right. But the gov didn’t close the border in the beginning… when people were asking to open up and again the gov didn’t listen. It never listens to the voices of the people
As a CX crew, thank you Sam to mention and let everyone know we are still short of manpower, no matter which aircraft
It just highlights even more how hard you guys work to look after your passengers 🙏 even in the face of adversity everyone just did what they needed to do. Majority of passengers don’t appreciate what you do but I certainly do and hope this message reaches you safely and feel my sincerity in saying a heart felt thank you for taking care of us 🙏
How can i apply for Cathy airway
I believe everything towards to good signs
@@patrickyu0329 Sam Chou is doing propaganda, he flying free
I applied to Cathay Pacific more than 5 times and my applications were always thrown out
It is definite the best "behind the scene" for Cathay, and even the best one along all airlines around the world I have ever watched.
Big appreciation for those cabin crew and ground crew to handle the unexpected situations in switching planes. The way they tackled the problem was really efficient, thanks sam for sharing.
That’s never ideal, but super impressed with their crew’s professionalism and efficiency. Just got on with it and got the job done 👏
Cathay crew are always so efficient… sometimes a bit hurried I would say 😅
Big round of applause to flight crew and ground staff for saving this flight. Midnight early hours a tough time to manage what they did in these circumstances. I hope the CX management recognize this group and also understand the importance on these folks. Respect. Thanks Sam for the video which shows CX crew is such a good light. 13 in a 4 class 777 a bit of a joke.
a blessing in disguise for Cathay: you notice a quality airline in times like this. Bad airline means huge delays or cancelled flight. I had to go home once to come back the next day cause my Delta plane broke down in Ams. Other times it took me 5 hours to change planes. You're always lucky if your plane has an issue at the home airport. Thank you Sam for showing care for the Cathay staff, they suffered during pandemic like nobody else because of the quarantine requirements of HK.
Quarantine was smart move to keep crew healthy.
I have watched many, many airline vlogs and this is one of the best. It was quite refreshing to see a new approach showcasing the internal operations of a long-haul flight and on top of that, you documented the change of aircraft very well. Thanks Sam!!!! More of this!!!!
yes indeed the best of the best!
I have flown Cathay Pacific once and was very impressed with the flight. While it's unfortunate that the passengers on this flight had to switch planes, but it was good to see how Cathay Pacific handled this situation! Sam, I'm sure Cathay Pacific didn't want your subscribers to see their hydraulic issue, but I think it was actually a blessing because you showed how well their crew transitioned from one plane to another and in such a really short turnaround time. Of course, seeing the "dahn taht" and the "jook" served on this flight must have been a nice treat for the passengers! Keep up the great work, Sam!
I think a lot of the times what set Cathay apart to a lot of other airlines is when service disruption happens, CX generally are very good at service recovery and tends to have very robust procedures to handle these kind of events, and also the ground staff and the crew always show the can-do spirit in situation like this and they just get on with it and get the job done!
Whereas, this type of event at other airline is usually when their service tends to fall apart.
So well done to CX on the quick recovery.
Sam sends these video drafts to Cathay Pacific so that they can give their ok. If they weren’t okay with it, he wouldn’t have been able to post it
I get to know now about all these behind the scenes tedious preparations .
Everyone knows his job .
Crew members work in harmony .
Extraordinary job .
Thank you for appreciating the work these crew do. (don't forget ground staff, engineers and operation personnel too!)
@@SamChui ...as a former airline worker...the reservations team and ticket desks as well...the ticket desk are usually the last to know about any tech or delays with the aircraft, they rely on the airline Ops team. Its the grief and verbal abuse you got from some passengers. Please be nice to them, theyre doing their best
@ReeM-wz7bs
Exactly ,
The front desk officers are the front line ones who face different kind of passengers with their different kind of attitudes , and for this they ought to be not only well trained ( I guess they have behavioural science course training ) but also need to be having enough experience to be able to manage the difficult situations .
Impressive performance of CX crew in addressing the technical issue with the aircraft! Nice to see cabin crew with diverse nationalities (headed by a Filipino ISM - great job) who handled the passengers with great service! Awesome job Sam in documenting this flight! Kudos!
The lady who greeted you with the ISM and David and who was covering First Class ! Her happiness and energy was wonderful and made me smile 😃
Her happy attitude is infectious and it definitely helps keep the mood upbeat despite the delay and aircraft change. Crew like that is hard to find nowadays and they should be the most valuable asset to any company.
I just love this lady, definitely "old school" so much experience & personal skills, the whole crew worked as a team, something CX Crew always manage to do, Love to fly CX when I can, looking forward to my next trip very much.
Cathay CEO should see this video about short-staffing issue that Sam & other passengers bring up. Employees are the most valuable asset to make Cathay shine in this competitive business !
The CEO did mentioned in annual result release (or interim result release) that some flights will have additional crew member from this year.
They are hiring rigorously this year......including new places that didn't have Cathay crew before e.g. Vietnam
I believe Hong Kong had been changed, the spirit never die ~
Management obviously knows because they're the folks who made the decision to reduce staff count. The impact of HK's lockdown was so enormous, Cathay had to be bailed out by public funds. They had no choice but to cut costs in every possible way just to survive, which is why Cathay eliminated 8,500 jobs or around 24% of its workforce in 2020, and number of pilots were reduced to half of 2019 levels. Many of them are now working in other airlines or sectors, and it will take years to recruit, train, and rebuild competent staff.
Cathway Crews will be poached if nothing is done. They might as well get paid more elsewhere.
Blessing in disguise that a switch of aircraft is required for this flight. End up we get to see the team work of everyone from ground to cabin to cockpit pulling it off smoothly in this video
Absolutely first-rate work by Cathay. What an incredible opportunity to see everything that is required for an aircraft change. That crew must have been exhausted.
Except for some of the cabin crew still wear mask, that's not OK, passengers expect a smile from the people serving your food, management should look in to this.
@@lcfflc3887Agreed
@@lcfflc3887 There are still plenty of people in Hong Kong who still
Wear mask on a daily
Basis. If the crew feel more comfortable wearing mask in a crowded environment for person hygiene and safety, then why will any management force them to take it off. It is a personal decision on their own health and safety well being. Weird things for you to advocate here.
as a filmmaker/creator this must've been like striking gold - you get to document the inner workings during a non-standard event! so much insight and perspective captured here; good job 👍
Both ISM （ Inflight service manager) and SP (Senior Purser) featured were Filipinas! That’s the last thing we’d like to happen..change of aircraft, but for safety’s sake, it has to be done..2x the effort . Thanks for showing how the crew work so hard . I am leaving CX after 34 yrs and 5 mos of dedicated work as an FA, we only wanted a safe and happy flight all the time 😊. Hope more pax will appreciate the crew from all airlines.
❤❤❤❤❤thanks so much sweet angel, I wish nothing but the best for you during your lovely time off, I love you from Nigeria 🇳🇬
I only spent 7 years flying and I am sadly off
fellow pinays are the most jolly in the huge crew on a 777! Sana may flt crew na pinoy din
This is a great video to show to passengers that no matter you're in Economy, PE, Business or First Class whatsoever, there are a lot of people, a professional crew behind the scene preparing everything for you. When anything happened like changing an aircraft reluctantly, passengers only need to walk out the plane and wait for another boarding, the crew has so much more to do. So, try not to be demanding and grateful for what all is well-prepared for passengers. Here, Salute to all the CX crew members, although it's still not as easy as people think recovering from the pandemic, you did a great job really!
I am also impressed: the company changed the aircraft only in 2 hours, the passengers had only two hours late for such problem. The cabin crew work very hard. Thank you for the video
2 hrs is very quick transfer ... normally its 3 hrs
The changeover was absolutely efficient. This is because there is always panic as soon as such an incident happens as I have witnessed with other airlines. But this crew did not panic at all. They took their duties diligently and worked hard without any panic. Thank you Sam and well done Cathay Pacific crew. Well done again.
Very impressed with Cathay's professionalism, and the crew were lovely.
The cabin crew members wearing mask, very disappointing, management should look in to this.
Flew Cathay Pacific to Busan, South Korea a few years back and I was very impressed. The plane was exceptionally clean. Awesome work team. ❤
I had this happen to me before covid from HKG to YVR. Everyone was boarded, drinks passed out in biz class, then the announcement there was an issue and everyone had to leave the plane. we got a new plane and were only delayed only about 1.5 hours, and only had a slight delay arriving to Vancouver. Props to all Cathay staff. Former diamond member here, miss flying Cathay...
What a great and fortuitous overview of Cathay's flight operations - including the mechanical issue, which allowed CX to showcase their agility and resolve in dealing with it, and transferring everyone from one 777 to another. Out of crisis: opportunity. Well done Cathay, well done Sam in showcasing them, and stressing the importance of properly staffing cabin crew, or face burn out. Long live Cathay!
Despite the challenges, the Cathy crew and operations were so resilient and professional in dealing with it.
Well done Cathy.
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! .
The captain is my dad, I’ll let him know what you’ve said!
Actually a two-hour delay for an entire turnover for the change of plane is pretty outstanding😊 Compared to the typically lousy airlines in the US. Turned out to be an more insightful video with this delay. Much appreciated.😊
Man i can’t be more proud of those Filipina crew. They are nice and welcoming. I wish some of the PAL cabin crews are like that😅
Glad to See a Filipino ISM on Cathay Pacific, so glad other international airlines (Qatar Airways, Emirates, Saudia, Oman Air, Etihad) besides CX to have a very diverse nationalities of their crew and workers,
Best qualified beats diversity every time.
Thank you Sam, to bring us a chance to see this 十年一遇 的壞飛機！hard to believe such an efficency teams to recover all issues within 2 hours , may be Sam was there , haha
And that’s why Cathay is one of the best even with the delay and low crew numbers they still strive to provide the best experience they can, just hope management helps out and increase the crew numbers to take the pressure and stress of the current crews so as to enable the total joyful Cathay experience throughout every journey. Well done guys & girls it’s always a pleasure to fly Cathay Pacific.
Last minute airplane change can be an operational nightmare because so many moving parts have to be taken care of and this involves several departments. Network control center, Flight operations, Engineering, Catering, Air Traffic Control, Airport Operations, etc. It can be more difficult when the flight has special needs passengers like PRM and the sickly. Hats off to CX for pulling this off within 2 hours and nice to see everybody in good spirits at the end of this flight.
I always enjoy my flight with Cathay Pacific. I think they are one of the best in terms of crew's professionalism, efficiency, and hospitality. The crew are always friendly and helpful. It's clear to me they're working hard, and I appreciate their services. I agree with you on regarding the manpower. I hope the company will take a good care of the crew and avoid burning them out. The crew are actually one of their strongest assets. Great video, Sam!
Have to understand who are now the major stock holders... It used to be Swire.. All nationalities including local Hong kong who are now very senior enjoy n miss very much that set of management..
Hi! Sam. Thank You for sharing this lovely video. CX crews on the ground and onboard did a remarkable job at such high speed to minimize passengers discomfort at this early hours of the morning. The Captain and flight attendants deserved a pat on their back. Kudos! 👏🏻👏🏻👏🏻
Videos like this make me appreciate even more the hard work the crews have to do. Looking at how stressful it can be for the crews to deal with all the hassle, I'll be more understanding if it ever happened to me.
There is absolutely no substitute for quality in personnel and organisation. Cathy have come under some criticism for their lack of crew numbers, but they were in considerable financial difficulty post-Covid; I'm sure that there's a program to return to the appropriate numbers, but this video just exemplifies what training, and having the right people selected, does for the business and passenger experience. Well done Cathy, one of the finest legacy carriers in the skies - this is a crew that you'd happily fly with any day.
Impressive professionalism under the extra circumstances. A very upbeat crew. I'd fly with Cathay for sure.
My dad is in that video hahah
I noticed in my Cathay Pacific flights there were some senior flight attendants who seem to be Filipino. and this video confirms that there are FAs from the Philippines. I love this. Thank you Sam.
There is a lot of them, not only in CX, Qatar airways also has a lot of filipina pursers, so proud of them ❤❤
The last time Cathay Pacific hired in Manila and Cebu was probably 1997, then CX stopped. After Hong Kongs handover to China that year, they needed to shift hiring policies to accommodate the large mainland workforce. So most of the remaining Filipina crew members hold very senior positions like ISM and SP. Around 2010 they hired tagalog speakers but USA passport holders to fly USA, Canada to HKG flights. CX still hires Thai, Korean, Indian , Malaysian crew members. As for the Philippines they have stopped, unfortunately.
This was an amazing video Sam! Proud to be a Filipino! The purser was indeed an expert.🇵🇭
This is very rare and precious footage of natural and humanely professionalism! Mad respects to all the crews, staffs, technicians, and just everyone involved!
cx gold member here. cx management really needs to step up its game to fully recover its 5 star status. crew and line staff are really hardworking.
I do not think CCP China care about that now a days since they took over after 1997. You might have an idea how they buy stocks and property ownership in different key Institutions everywhere, don't you? . The staff esp. the seniors/ old senior managers had been in so many kinds of strains after 1997 and yet have kept the old system under Hong kong and British collabs and other nationalities that had established the 5 star luxury label then
Wow what a top notch crew, they handed the unfortunate mechanical problem professionally and efficiently and maintained high spirits!
Rock star crew. Outstanding example of a highly professional crew working through a problem as a team. This is a situation where failure of a single person could have prevented a successful outcome.
Great to see Cathay persist despite economic and political challenges of the last 5 years.
Great to see how CX handled the situation. As a Gold member, totally appreciate the hard work from the crew and pilots. Keep up the great work!!!
In about 1983 I took a CX flight to Sydney. Just before pushback, it seems that a catering truck ran into the no.4 engine. We swapped aircraft. From memory (not reliable) we had a delay of about 4 hours as we swapped aircraft. It seems that CX has well trained its crew for this sort of contingency. Better to be on the ground wishing you were in the air, and not in the air wishing you were on the ground.
As a Hong Konger and loyal Cathay customer all my life, I am so excited for the good news about Cathay lately! Can't wait for the new Business and the rumored First Class seats coming in the next few years. Thanks Sam for the Cathay coverage and I look forward to the day Cathay regains the #1 spot!
Edit: Can't wait for the expansion in T2 HKIA as well, I hope you will make a video on the new T2 concourse when construction is finished and the new Cathay seats soon, the pictures look very promising!
That is the quickest change I’ve seen!! Way to go Cathay! I’ve been in same situations before where is over 5-8 hours delay for international flights!
Cathay Pacific (to me) is still World Class. Mechanical issues, Electrical Faults, these things happen. But they caught it early (while on the ground) so a 2 hour inconvenience is nothing. Awesome content as always @SamChui and well done CX 👍🏻
❤
Jeez, total admiration for the cabin crew, that must have been a tough night for them!! but they worked super hard and efficient whilst maintaining a great professional attitude despite the challenges. Good so see an airline putting safety first
Happy & Proud to see a Sri Lankan Pilot on Cathay Pacific Airlines. Love from Sri Lanka 🇱🇰 ❤
I am also happy to see more diversity in the cockpit, cabin, at the airport, and in the airline office!
Love sri lanka from India , hope to visit your country soon ❤
Srilanka❤ love from China
He’s a mate of mine, he’s the Tamil Tiger!
Yes fuck the Aussies who once dominated the airline
Amazing from Cathay - so fortunate they had a spare plane. AOG can be a worst nightmare especially in peak summer.
Nice Video Sam! As a HongKonger, it feels good when I travel by CX everytime, most of the crews are great and provide very high standard of service.
Continually impressed with the high quality of your content Sam. Bravo to Cathay for managing a challenging situation so efficiently - that is a phenomenal crew and ground operation.
One of the best episodes of Sam Chui channel. Would like to see more stories, behind the scenes, of other airlines which is definetely much more interesting than just normal flight experience.
Same thing happened to my husband’s flight HKG - AKL last year. All pax boarded then found hydraulic issues with the toilets. They have to switch plane like Sam did and departed 2 hrs behind schedule. My husband was amazed at the speed of the transition. Well done CX. Hope to fly again with you soon.
Whatever I see from these clips, I can't get enough of them, they are informative and excellent, aviation is very beautiful world, dear Sam I am extremely grateful for the time you spent preparing these clips 👍🏻👍🏻❤
Good to see safety is given priority everyone still smiling under so much pressure.
Thanks Sam for showing this to us. What an eye opener. The ISM and Purser were so warm and kind. They set the mood right. The whole crew were a delight despite the challenges. Cathay is definitely one of the best airlines in the world ❤
I love these "behind the scene " content , congrats Sam, great Channel
One thing that shines through here is just how professional Cathay's staff are, the flight crew, cabin crew, maintenance staff and ground staff all dealt with this unfortunate situation extremely well.
18:29 thank you so much for voicing this out, cutting manpower and income really matter and strongly affect Cathay crews' morale. Despite they work that hard, still some ppl are unsatisfied and picky to the front line.
I’ve been flying with Cathy a lot this year. Always a pleasant experience
Oh i love that crew so much ... Crews like this always make the flight special even if there are changes in things like this flight. Love you Cathay Pacific . Have a good one all of you and thanks for this video Sam .. Always a pleasure to watch you.
I’m from Taiwan, I like to take CX for my first priority flight to destinations. Even we have so many direct flights to somewhere from Taiwan, but I still like take CX. I saw this video and feeling this is very trustable airline. I like it so much, thank you Sam to let me more like it 👍
The lady at the end is such a happy person. The kind of lady that can turn an unfortunate delay into a better experience. Absolutely my kind of person.
Safety FIRST! Good job Cathay Pacific
Cathay pilots are the best ❤❤❤❤❤
Well i would also like a refund 50% of the total paid. Make it right, all of those people are now very late, job meetings, family gathering and all that, let's be real, airplane should have been checked way before this people got to the airport, maintenance crew was far behind airline needs to hire more people to avoid last minute check surprises.
@@lcfflc3887 Things happen. Sometimes tech issue do pop up in the last minute, and they can sometimes happen after the passenger boarding has started. In this case it seems like they started with an intermittent APU fuel
Valve issue which is not that big of a problem, then additional fault came up (hydraulic leak), which is rare but can happen.
I am pretty sure if these full happen before boarding then the Captain won’t board the passenger.
Considering all of the above, the turn around was very efficient and only 2 hours delay, you got to give CX credit for having very efficient operations and very well established contingency plans for non normal event ops.
The purser and the fellow Cabin crew at 25:17 were so good in the whole video, awesome spirits.... The whole crew too did an awesome job
I have had that once.. the caterer took everything from the old plane into the new plane. everything we had distributed was obviously still on the old plane.. good thing they provided new blankets and headphones except for the menu cards ^^'
The Airline Management should appreciate those crew and the flight crew, they did an amazing and excellent job continuing the flight although they were out of hours, great job Cathay Team
Wow ISM is from the Philippines. I think 24:37 is a Filipino. High Spirit Proud of you Mam : )
Yeah, a gem!
the Senior Purser is from the Phils too. Both very senior in the company and very efficient. Both my good friends
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Hi Sam, I am a former Ism and its refreshing to see all that you have filmed. Really true about the short of crew on board to give a better service to our passengers and the crazy rush that goes on behind the scenes on board ,before pax boarding.....I used to literally perspire doing as much as possible especially in F & J class. Safe flights ✈️ .
Love how everyone stayed patient, no panic, and very professional
Had a very similar situation with cathay last year. Was scheduled on a 2am flight to New York on their a35k, but we had a last minute aircraft change due to a mechanical error. Was phenomenal that the crew could prepare a new aircraft in less than 2 hours, definately impressed with their efficiency
It’s so interesting that this problem could’ve manifested prior to boarding the aircraft. The crew have to work so diligently to prepare, and now have to start all over again. I’m massively impressed. Thank you for a look inside of the process.
25:05 loved the vibe of this crew member 😁
SAME! Hahaha
Amazing and Thank-you. I am truckdriver for 25years and I know what the crew go through. People never see what truckdriver goes through, but all people knows that have stuff in store.
Crew Duty Day,,,, goes on for ever.... bunks on board for rest during cruise....Excellent Video Sam,,,, Reality Show with an awesome crew... great to see a Second Officer at check-in
The two fillipino crew are so cute!! love their enthusiasm!
Thanks Sam for this Behind the Scenes
What an interesting, insightful look behind the scenes of an aircraft change. It's done with almost military precision, all the crew - on board and on the ground - so professional. Thanks again Sam for these comprehensive videos. What a joy for all of us aviation enthusiasts!
Hey Sam, Loved it Again ❤
Definitely the Crew looks really Short in numbers.
Thanks for sharing the experience.
Enjoy.
Amazing to see a Cathay Pacific first officer from my home country, Spain. Amazing video Sam. Thanks!
Hate it when you have to change aircraft at this stage. OMG, all of the baggage, catering, security checks. Of course, the replacement plane is not clean or fueled. What a mess having all of the passengers gather their stuff and get off and start all over. Good that you show that this happens; rarely.
Yes it is delayed, but in some way, this is also a rare situation. Glad to share it here.
@@SamChui I had a similar occurrence on a Tower Air B747-212 out of JFK. What a mess as you can imagine. I had plenty of plane swaps as a pilot with FedEx.
@GamingWithMaddog64 I'm pretty sure it was 1999. Let me know if you're going to be in SoCal. I assume you flew to CDG for the Olympics. Sure it was a blast.
@@ellischernoff8603
WOW Tower Air. Those were the days😊
@@ellischernoff8603
WOW Tower Air. Those were the days😊
Thank you Sam and all the hard working crews in CX. This is one of best videos that show us what is behind the scenes including plane issues giving me a better appreciation for all the airlines crew and how much work they have to do for the whole flight. Kudos to CX and all their staff 👍👍
Update: Cathay has started to add back 1 crew to its long haul 77W flights from July this year, very good news for both the crew and the passengers!
They said will employ 5000 more staffs by the end of this year.
Good decision from the management. 👍
The last lady of the crew who greeted you, such a nice person to have on board! Every flights needs her!
I love your behind the scenes videos at different airlines. I hope you are able to keep showing this world to us who have an inherent interest and curiosity 🙂
Love this behind the scenes video. Showcases the amazing Cathay crew and why CX is one of my favourite airlines!
Another great Cathay Pacific video from Sam Chui.
Awesome video 😎
Ive flown Cathay Pacific several times and I've always been impressed with the professionalism of the crew and the overall quality of service. Bravo! Well done!
Thank you Sam, what an excellent and informative video. I’m flying CX business soon and excited to do so.
Big shout out for the crew on this flight. Despite the late night departure and several issues, they managed to do the job very efficiently.
Everything about you is Great Sam Chui, love from Nigeria 🇳🇬
Fantastic video, the cx crew are great
Love CX, service and price much better than BA. Been on CX London to HK many times in the last few years. Best wishes to the airline. Great it is recovering since the COVID time.
I rather change planes than leave with a problem.❤❤ safety first❤❤❤ the cabin crew was amazing with flexibility and how quickly they adjust to the sudden change… well done. I want this kind of pilots and cabin crew for my flights 😊😊😊
Superb video Sam.well done to the crew. They worked 15hrs from reporting time including 2hrs delay and switching aircraft and 12hrs flight time
Exceptional performance by the crew, very well handled
Very good insight, I have greater respect to all pilots , cabin crew and ground crew. Thank you for your videos Sam. It's always better to be safe than sorry.
Hi Sam,
Thank you for bringing the attention to the public that we have been short of cabin crew since COVID-19. Compared to most other well-known and 5-star airlines, we are generally short of 2-3 crew for different types of aircraft. We really appreciate you or other passengers writing up a report to address this issue for every flight, no matter in the Business class or Economy class, with a longer service lead time, I do believe passengers should have received a better experience given the price they had paid.
As an HK local cabin crew, I really appreciate you addressed the question of whether we are transforming into a Southeast Asia airline or not in the last video. The management has recruited a lot of international crew instead of local HK crew post-COVID. They would rather pay an extra ~7.5K HKD for housing allowance to the international crew, instead of paying more to recruit for local crew, that is ridiculous. On most recent flights, some of my friends even share that you would only expect to see ONLY 1 crew who can speak Canto.
Appreciate if you could pin this, thanks
Wow really? 1 HK crew??? I had a CX Heathrow flight last year, yes, there were international crews and was like 60% HK 40% foreign. Short of manpower, yes, little slow in terms of wrapping up after a meal, the tray was here after 40 mins since I received the tray in Premium Economy. (Not blaming the crew, I totally understand the issue at CX as a passenger 🥹) All the best, gayau!
@@jeffw_abs We all understand how bad it would be to keep the meal tray with passengers for a long duration. Some passengers are even trying to pass us the finished tray, but unfortunately, we have no time and space to do the collection.
We have shared a lot of feedback with the company, but what we get is "ACKNOWLEDGED". It would be best if the passenger could write up a report about their flight experience.
About the crew allocation, on some rare occasions, you would expect to see only 1 HK local crew. E.g. Inbound for China flight with 1001 HK local crew and others are from Thailand, Korea, Japan etc.
I've flown with some non-local new recruits in recent months and follow many of them in social media, they are all super proud to work for Cathay and love their job so much. No wonder Cathay likes to hire candidates with such positive attitude.
@@vnse725 If you know most of them work 2-4 flights per month and got many day off it will be a different story compared to Local crew
Before covid strikes, as far as i know HKG-US and HKG-European Flights consists of 18-19 crew members including the cockpit crew in their roster, i wonder if they keep it??
In the end, it is the people's commitment that does an airline reputation. Congrats to the whole crew!