Uh, there is no "taller shim"? I have your Charcoal LVP shims and they are both identical, and a grey color instead of the beige in the video. Also you guys said it fits 2-8mm thick LVP then go on to exclude 6.5mm thick in your T-molding section.
It would be helpful to see the gap BEFORE you put anything in there. I didn't know how big of a gap to leave between 2 rooms so now the track doesn't fit because the gap is too narrow. The video is helpful because the directions in the package are minimal.
Do you have a cross section look at where the carpet is supposed to be? I’m struggling with the carpet transition. The carpet is much higher than the flooring
Hi, you can reach our technical services team at 800-325-7062 or contact us through the contact form on our website: www.flooringaccessories.com/contact-us.
My shim does not give options only a black one
Uh, there is no "taller shim"? I have your Charcoal LVP shims and they are both identical, and a grey color instead of the beige in the video. Also you guys said it fits 2-8mm thick LVP then go on to exclude 6.5mm thick in your T-molding section.
The shims are exactly the same, there is no high shim in the package.
It would be helpful to see the gap BEFORE you put anything in there. I didn't know how big of a gap to leave between 2 rooms so now the track doesn't fit because the gap is too narrow. The video is helpful because the directions in the package are minimal.
Do you have a cross section look at where the carpet is supposed to be? I’m struggling with the carpet transition. The carpet is much higher than the flooring
Hi, you can reach our technical services team at 800-325-7062 or contact us through the contact form on our website: www.flooringaccessories.com/contact-us.
For transition between two hard surfaces, a cross sectional look on the number of shins ( 0 to 2) to use will be very helpful.
Hi, We will make sure to relay that to the team so it can be included in future content we release!