Broken iRobot Braava Jet m6 Part 2, iRobot Customer Service, and Replacing the wheels Easy!!!!!!!!!
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- Опубликовано: 5 сен 2024
- Broken iRobot Braava Jet m6 Part 2, iRobot Customer Service, and Replacing the wheels Easy!!!!!!!!!
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We will look at the Customer experience I had with iRobot, which they were TOP NOTCH. No endless ON HOLDS, Getting Hang Up On, Talking to a Robot.
Modern Customer Experience for a Modern Robot Company 👍👍👍
The replacing the wheels pretty easy and iRobot provides a in-depth video guide. With my lack of Ninja skills and coordination watch me struggle on Camera 🙈
Hi, so just got my new wheels in, they are the same ones that came with the robot 😓. These new ones are splitting too so I guess the splitting is normal. The Distilled water really helps with the tire streaking 👍🏻
Robot Masters yes it does!!
I've seen several comments about streaking; have you tried using distilled water when you mix up the solution for the m6? Depending on how hard your tap water is, minerals from the water could be a significant constituent of the streaks.
On the topic of wheel assembly/disassembly, there's a limit to how much I can deduce from footage alone, but from what I saw, the parts that seemed to give you the most trouble were getting and keeping the guard out of the way, and getting the wheel to come out at the right angle. Based on that, try the following instructions and see if they help:
1. Once you have the wheel screw removed, carefully separate the black plastic guard from the wheel (use a small flat-head screwdriver as a lever and work your way around the wheel if necessary), and push the guard all the way back onto the wheel mount.
2. While keeping the wheel aligned vertically, shift it away from the mount until it clears the black wheel guard, and then pull up until it catches on the white axle gear piece.
3. Tilt the top of the wheel towards the wheel mount, so that the face of the wheel into which the wheel screw goes is angled upwards, and, while keeping it tilted, try to wiggle the wheel up and away from the wheel mount to slip it out of its cavity.
HAst Thanks so much for the tip, I think my biggest mistake was I came home late at night from work and filmed this, so basically my brain was out the door and my hand eye coordination was not there. Good tips, in the demonstration video they made it look sooo easy. I will look into the Tap water and see if that helps, I do have a whole house Echo Water Purifying system so I get very minimal tire streaking. It doesn't affect me too much and when the solution dries up the streaking goes away. Thanks again for providing me with these helpful tips 👍
HAst thanks for the tip. I just filled it with distilled water and 6 caps of there cleaner.
Thank you
Thanks for the video. It’s a lot easier if you use the screwdriver to hold the screw in place while you spin the wheel. You are much less likely to strip the screw. Good luck!
Thanks for the tip, the hardest part was removing the wheel from the casing.
Typos. The surefire sign that you're conversing with a human. I just checked my wheels and they're fortunately fine even though upon closure inspection they look already pre-cut. If some people are dismayed at streaks then streaks with a cracked pattern has got to be that much worse. I have NOT used any of the pre-packaged solution. As a matter of fact, I may have actually tossed it out. My idea was to use a bit of Pine-Sol with cleanings, however I was so impressed with the use of just water that I've never quite gotten around to adding it in. "Other" solutions are said to be "prohibited", but I mean... It's just Pine-Sol! It's just as much a solution as what came with it!
Anyhoo, good to see that you found your resolution, unfortunate that they seem to crack again. They were FREE so it's not as if you wasted money. The market for Roomba replacement parts is flooded with third party product manufacturers so, hopefully, if this becomes a big enough problem with owners, one will come along with their own wheels for consumers to purchase.
Yeah sooo the replacement wheels are suppose to have splits in them aka looks like they are cracking. The Tire Streaking should be improved with future software updates, or Distilled water also helps with the streaking.
now the question is how to make the wheels not slip, when the robot tries to leave the base
Hello everyone, thanks for watch my videos and leaving great comments and feedback. I will be out for a few days so my Next video will be uploaded Friday or Saturday. Stay tuned because a special pickup stress test between the s9 and i7. Spoiler: Costco size bag of Rice vs Roombas
Robot Masters thanks for the update!
Hi, where did you find wheel module replacement for your Brava Jet M6? I'm looking everywhere and not able to find that part....
Either iRobot can supply you one via their customer service number or your may find one through ebay
Did you get your new wheels yet? Oh IRobot got back to me on my wheels. The engineer said there is nothing wrong with my wheels, and there is only one kind and has not been redesigned. So they want to send me a free 2 pack of the washable pads! What a great company!!!!😀
Huh the representative I spoke to said they were different. Also in the iRobot how to replace the m6 video the wheels on their robot are different. They sent my wheels through snail mail 😩. Probably get in a few weeks no Amazon same day shipping here. Anyways cool on scoring a free 2 pack of washable pads. Maybe if I submit your brothers failed spot clean video and Roomba slow docking video I can score a free robot from them 🤔.
Robot Masters I think they should give you a free robot anyway. If your channel gets big enough they might sent you a free unit for testing.
@@transammatt. Only when I hit 10k, or Vacuum Wars let me use one of his Vacuums
transam Hi, so just got my new wheels in, they are the same ones that came with the robot 😓. These new ones are splitting too so I guess the splitting is normal. The Distilled water really helps with the tire streaking 👍🏻
I have a problem where I’m getting wheel slip it hardly moves. I cleaned the wheels and had abit of fluff but nothing major but still no improvement. Any ideas what I can do?
Hi, Do the reusable pads need to be changed after every use or can they clean multiple times before requiring a wash? Thanks.
It all depends on how dirty your area is, I find after 500 sq-ft I have to change out the pad because they become filled with dirt and start spreading the dirt around. If you do regular mopping weekly you may be able to cover a 1,000 sq-ft on one mopping pad. If you have a very small area then yes you could keep the reusable pad on for multiple cleaning runs. I usually give them a quick rinse to get the majority of the dirt off. They can be used in the washer and dryer under the gentle setting.
I may want the m6 now
Looks so nice like the s9
Yes the m6 is a flag ship mopping model but it not ideal for everyone home. If you have a smaller home with just a couple carpet free areas the Braava Jet 240 a better choice because it’s smaller and has a vibrating mopping head, the m6 doesn’t. If you have a large place the w400 a good choice for the price if you don’t mind not having the self charging and smart mapping. If it was me I would just get all 3 hahaha
What about hair does this robot pick it up or does it make it malfunctions like braava
Are you talking about the Braava m6? If so the hair not a problem, does not pick up hair will push it around
Yes I have braava jet 240 but stopped working due to hair getting wrapped around wheels
@@theycallmetheboss Ohhh yeah all the mopping robots can't pick up hair, and may get hair caught in the wheels
It’s not normal there a QA/QC problem for sure. But thanks for the update Nathan.
clou1969 Yeah a $499 robot shouldn’t have these issues, the $250 w400 wheels look fine and they are made out of rubber
Robot Masters my i7 bottom plate start to have some serious wear where the side brush turning. But the i7 do a perfect job on my floors and carpet. only after a week of use. I’m a bit shocked.
@@clou1969 Sounds like the brushes are rubbing the paint off, it happened to my Roborock s5. These robots don't look so pretty after a few cleaning runs. While I love the new shiny Blue Dyson Heurist look, after a few runs of getting banged up it not going to look so HOT 🥺
Robot Masters the plastic bottom plate literally wearing fast where the side brush spinning at the end of the rubber section. But man my i7 is smarter since I remap from scratch. Thanks again Master I enjoy your channel and discussions.
clou1969 Wow I am going to have to take a look at the i7 side brush. I assume the screw that holding the sidebrush down isn’t over tighten causing the side brush to rub on the plastic housing. You can also try finding a small washer to fit in between the shaft the side brush slots into and the screw to give a bigger gap🤔
iRobot is tired of me! Lol 😂 still no software updates on my i7+. My brother got a i7 off a return pallet and just pulled it up. Has not even mapped the house yet and his is up to date😮
Huh, I assume you guys are on the same App version, and you tried resetting the robot and physically move the robot off the charger and back on the charger to force the update. iRobot told me the update is by Region, and you are in the same area.
PS I think your i7 saw how you treated the Deebot down the stairs, might be scared now 😬😬😬
Hey, just so you know we were told there won’t be any more updates for a while. iRobot didn’t say why.
Robot Masters I will reset it tonight.
Lol about the debot going down the stairs
@Denis Lara I think someone told me the no go zone update on the i7 bricked some Robots and they want to be cautious and not brick more robots on another update. Haven't seen an update on the i7 for awhile now
PS my i7 on 2.6.13
@@RobotMasters lol this is funny, I called them no go zone and they got mad, we have to call them keep out zones lol
0:50 ok. So the wheels are not meant to be like regular wheels. If you place the wheels on the side you will see that the wheels are made out of slides of material. They are meant to open a little in between. The reason why the outer wheel is more open than the inner is because the outer wheels turns more than the inner so they apply a little bit more of friction. My m6 also looks like that and works just fine. That’s why the reply from iRobot says “there are no defects with the robots wheels” they are meant to open a little. They send you new wheels because they want to keep you happy.
Thanks for the info 😁
I'm not entirely convinced that everything's ok, for two reasons. First, as was pointed out in the video, the wear isn't even. If all the little segments were opened up and wiggling back and forth to accommodate over/under turn when the bot spins, I wouldn't worry so much, but I can see uneven wear on little bits like that causing problems down the road (e.g. if a couple of the chunks work loose and fall out, making the wheel go *thunk* whenever it rolls over the gap). Second, I tracked down the iRobot video demonstrating the wheel replacement (ruclips.net/video/rNig0bmhMIg/видео.html), and the wheels they show there are a different design. It's possible that what's in the video is an older design, but I'd wait to see which design of wheel shows up in the mail before I draw any conclusions.
HAst Yes I have to agree with you, I think they used the updated wheels in the demonstration video, and some owners said their older Braava Jets never had this issue. I will keep you guys updated once my new wheels arrived.
@@RobotMasters I got my Braava before any customers, as reps we get them first. My wheels are indeed open but leave no strikes. I will record and pay attention tomorrow.
Denis Lara Ohhh good to know, some m6 user are getting streaking and think it’s due to the open wheels, others say they don’t have streaking when using distilled water. I have minor streaking, not a huge deal breaker for me, got the replacement wheels to see if they would be any different than these. In the demonstration video to take the wheel off the wheel looks different.
Irobot Mop M6 sucks, only for 3 months, it lost wheels track and grip.(only used 4 or times per month). it can come out from the docking station...
Hi just bought a new one Braava M6 and get the error 1, and wheels are not stock floor is perfectly even, it does not allow me to load a new software version saying Braava not Docked, any help is welcome. Thanks
Hmmm you can try holding down the power button and home button simultaneously for 10 seconds until the robot resets. Also try moving the wheels and bumper by hand to make sure nothing is caught in the sensors.
Robot Masters apparently the Braava not recognizing the Dock. I think is a software issue the false error 1 of uneven ground since is perfectly even, but since I’m unable to update
Robot Masters thanks I have try and reset and added to the app and configure but when it fisnish connecting to the cloud that I’m suppose to do an update it just say unable to update device is not docked
Adalberto Hernandez Hmmm does the device say charging when placed on the charging cradle, do you see any indication that the unit charging? Are the charging contacts underneath the robot clean and free from debri?
Adalberto Hernandez Check the cliff sensors and move wheels up and down, you can also try moving the dock to a new location. If the problem presist it could be the issue with the robot requiring repair
The problem is that I have 3 robots in which there is a malfunction I do not know what is and it is not maintained in my
Maybe I can help, are they putting an error message on the app. If they are under warranty iRobot can replace them.
@@RobotMasters No warranty is not included
Oh so what are the robots doing? Errors or problems???
@@RobotMasters She neglected to stop and was stuck by something I do not understand why the battery changed and did not benefit
Sounds like either the sensors are dirty need a wipe down or needs to be repaired if the robot is acting funny. If the robot not turning on could be a bad battery or the robot not charging.
They say there is no defects with the wheels but they told me the opposite..
ItsQ47 Huh, some iRobot Customer Support Representatives say yes the wheels are cracked and others say it’s not 🤔🤔🤔. Don’t know which one it is 😔
Second
Hahaha who third 🤔🤔🤔
First