You are a lifesaver man! I would have to avoid my chair in the middle of the night so I don't wake up my girlfriend, but after following the tutorial I am dizzy from how much spinning I was doing hearing no more squeaking! Thank you!
I know this video has been up for a year now but thanks. My wife's chair was making terrible noises and distracting me from my work, you have gifted me some peace and quiet and sanity!
I got my chair like a year ago and I have this squeaking for2 month now. I searched for a few days and finally found your video. Thanks a lot. No squeaking anymore 😊
Had my chair for about 3 or 4 years now and this problem started after about a year and I emailed back and forth with secret labs to no avail and watched countless RUclips videos but this one actually fixed it !
Got my secret labs chair about 6 months ago and it started squeaking in a matter of weeks! These steps instantly solved it for me, thank you! To those worrying if it’s difficult to initially get the clip off, it came off in about 1 seconds with minimal force for me. Not at all what I was expecting!! Thank you again
You are most welcomed! Wish i could have filmed removing that clip easier, but yea, its pretty easy. The hardest part of this whole project is flipping that heavy bastard over. When I say "HAVE SOMEONE HELP YOU" -- please listen! Not worth breaking your back over.
Legend. Have a 2020 Titan XL and this worked a treat. Tried greasing it a few times to no luck, pulled it apart instead as per the video and greased all washers and the piston and there's not a squeak to be heard. Love your work, thanks for sharing.
I had this chair for literally 2 months and it started squeaking non stop. I emailed secret lab and they kept asking me for more videos of the sound. After about a week of them simply asking me on question per day via email and refusing to call me, I charged back the chair for item not described for the items condition and them not fulfilling the warranty request as promised. After feeling defeated, I watched your video and bought a can of grease never using grease or doing this before. I followed your method step by step, and I cant believe it, but it worked!!!!!! You are a lifesaver. Thank you
this worked like a freaking charm. Note to any person doing this high vacuum grease works pretty well too! this is all i had from a previous project and it works great!!!
I've had two secret lab chairs, and this one only about 6 months when it was getting squeaky. I've put up with it until today. Found your video and fixed it in about 15 minutes. Thank you! Excellent advice.
5 months in and it started squeaking. Followed tutorial, and so far so good. Used lithium grease, namely Silesia Oil ŁT-4 EP 2 (from local PL company). Worked flawlessly. It also rotates smoother, bonus points. Just when he says pay attention to washers - actually do pay attention, there is few of them ones around bearing probably will have bearing use marks (like groves / engravements), silver on top. Rubber thing goes all the way down, and washer w/o bearing marks goes straight after rubber one..
Sitting at almost a year old and it started squeaking. Mine looks a bit different with a small ball bearing. New grease and she feels brand new again. Thank you for your knowledge. 🤙🤙🤙
I've had my secretlab for about a year and 5 months-ish and it just started doing this about a couple weeks ago. I was worried because i thought there were screws lose but it didn't feel unstable, just annoyed me, I know nothing about fixing stuff lol so glad I found this video! Will have my husband help me with this after work today! It's driving me nuts lol
The fact that we pay for hundreds of dollars worth of chair and it squeaks after a year of use speaks volumes about the state of today’s manufacturing.
Had my secret lab evo titan xl 2022 chair for about a year and it just started squeaking about a week ago. Thanks for the video! No more squeaking over here now
This worked like a charm, thank you. For all those wondering. If you don't have grease, motor oil worked for me. Not sure if that is considered a good practice, but if you are desperate and don't mind to experiment - motor oil from the bottle for your car or motorcycle will do the trick.
Bester Mann, bei meinem Nobelchair somit das Problem identifiziert, bei mir war noch ein Kugellager mit bei, alles sauber gemacht und neu eingefettet 🥰
A little more grease from the factory, and i don't think these washers ripping would be a problem. Don't understand why they skimped on grease on an expensive chair - whatever.
This video addressed my exact issue. 1 week after receiving my secret labs chair it started creaking/squeaking. Secret labs shipped a new piston, but I wasn't really interested in replacing the piston on a brand new chair. This was the issue and it was resolved in less than 2 minutes. Thank you!
I just got my chair and within a week it started creaking really bad. I only had some WD40 on hand but that fixed it for right now with your method. Will get some grease eventually. BTW... We have the exact same chair.
Just so you know... The squeeks "WILL COMBE BACK" since you used WD40 - learned this the hard way myself... But once you get GREASE in there, you will never have to worry about it again. Honestly, I don't understand why the pistons are not loaded with grease at the factory - but - whatever.
It's too-common in "ALL" office/gaming chairs... And something so easy to remedy at the time the chair is made. "MUST SAVE EVERY PENNY" seems to be the general corporate mentality when creating chairs... (or anything else)...
Thanks very much for this video, really helped me out! Much like yours, my rubber washer was trashed. I have contacted Secret Labs and they are getting back to me. Do you, by chance, know the size and thickness of said washer so I could pick up a replacement in the mean time?
same dude I barely had mine for 2 months and it was squeaking like crazy. I'm pretty sure it has something to do with relative humidity expanding the metal
Oh man... I was wondering how long till someone would comment on that - lol... Im currently in the process of builing myself a new desk with better cable management. Might even release a video of it when completed to try to redeem myself from the spaghetti monstrosity. 😅
Thanks and it did solve the noise, and I also noticed that the chair will self-spin a bit when I sit on it with my feet off the floor, does the broken rubber o-ring causing this issue? and do you receive any reply from secretlab for the o-ring? Once again, thank you for sharing
That i dont. I called SecretLab and asked if they could send me a new washer, and instead they sent me the whole PISTON ASSEMBLY. Kind-of a waste just to fix a rubber washer. Im pretty sure though if you removed it and took it to LOWES/HOME DEPOT, someone at the store could hook you up with something.
Well, If the squeak is coming from your butt - then sure. But petroleum-jelly will do very little to alleviate the problem in the piston. Might solve it temporarily, but not for very long (if at all).
There is a youtube video by another content creator which shows him taking it apart and addressing that, but it actually looks like a scarry amount of work. Maybe when and if mine is ever bad like that, I'll give it a go and attempt it - but right now - I'M GOOD!
This works well, and not just for this chair. Now if you can figure a way to tighten or stop the arm rests from flapping and rattling about, you will have mine, and probably hundreds of others respect and gratitude, not to mention likes and subs.
I have been meaning to one day take them apart and see what i can come up with. Just haven't had the time to do so. But i'll get there ... eventually....
I have a question. Mines does not squeak when I am rotating in the chair, but when I rock back and forth it does it really bad and jerks a little. If you have any insight on that please let me know! Thank you!
I would take it apart as shown in this video, and check that your BIG THICK WASHER is in good shape. If its damaged, or you think the rocker or piston is actually damaged, then contact SecretLab. In my experience, they will do what they need to to help you get the problem solved/fixed.
same issue, secretlab propose me to send me a new "piston" but well..if i can solve with some WD40 grease, would be faster and easier, and less "SQUICKY"
Thanks for this! I just bought a Titan XL and worried about this happening, So i'll do this when i assemble it :) Did Secret Lab ever get to you about the washer?
I contacted them, and showed them this video. They told me that they COULD NOT send me "just the WASHER", so instead - they sent me a whole new replacement PISTON! Took about a week to receive. Was very impressed by the service.
@@Extermicide good to hear I'm having the same issue with my secret lab took it apart to fix the squeak and mine was in even worse condition. I'll be reaching out to them today
@Extermicide That's awesome. Years ago I had called them because some stitching started to come undone due to the way I was sitting. They told me that they don't cover damage through normal wear, which was fair, I just didn't expect that the way I was sitting was what caused it. After that, they sent me an entire replacement seat base. It was the last day of my warranty. They could have done nothing at all, and I wouldn't have had a single justifiable reason to be mad, but they went and won me over instead. Glad to hear you had a similar experience and that they haven't changed for the worse!
@@DarkDay2012 I have nothing bad to say about their support. If anything, I'd say they go a little "over board" (like sending me a whole new piston to replace a damaged rubber washer). I'm actually surprised (and happy) that they took care of you in that fashion. I would expect them to fix an INTERNAL PISTON PROBLEM, but exterior wear-n-tear, that surprises me - but again makes me happy to see that they go above and beyond.
I can only vouch for what I had actually used - but in all honesty, I don't see why other brands of grease wouldn't give the same results. Just don't try using WD40 (oil lubricant) because that will only work temporarily.
@@Extermicide I grabbed some grease from an O’Reiley auto. I just struggled to get the bottom clip off from fear of breaking it. Not sure how stuff it is or how easy it is to break the clip.
@@bjcooper4365 The clip is metal, and wont break... Just need to wedge the flathead screwdriver in their, and twist a little to open up the clip - and with the needle-nose pliers, pull it odd. Easy-Peasy!
@@ExtermicideJust did my wife's chair. She had a plastic clip, however I could just lift the top of the clip with a screwdriver, and slide it out by hand. no pliers needed!
I honestly don't know. I would think finding a metal washer 'that thick' would be a problem all in itself. Truthfully, if you can't find a rubber washer, take a picture of your damaged one, send it to Secret Lab, and they will send you a new piston which will also fix the problem.
@@Extermicide it didn’t fix my problem and my chair is cracking and squeaking all over in the upper part but in the lower of it. Think my chair is just trashed after 3 years
Won't this invalidate the warranty in case you actually need it? i am currently discussing with secretlab about this on a titan chair.. after multiple discutions and endless proof videos they decided to replace the hydraulic piston.
No, it will not invalidate the warranty.. To be honest, they would rather you be able to fix the problem yourself. But like i said concerning mine, i sent them the pictures, and showed them this video, and they sent me a new piston to correct the problem. They seem to just want proof that you own their chair before they start sending you parts.
I've had my Secretlab chair for barely 2 months and it was already squeaking! This video is a lifesaver thank you so much
Glad it helped you! Cheers!
IM HAVING THE SSAME ISSUE NOW HAHAAHHA
Me 2 xd. Thx a lot again 2 month later^^
No even 2 months for me.
Same issue with the new titan evo , 3 month and the chair is noisy af
You are a lifesaver man! I would have to avoid my chair in the middle of the night so I don't wake up my girlfriend, but after following the tutorial I am dizzy from how much spinning I was doing hearing no more squeaking! Thank you!
LOL!! We all know how mean a woken up girlfriend can be, so I feel ya!!Girlfriend/Wife Aggro is the worse! Glad i could help!
I found a 3/8x5/8x5/16x3/8 rubber bushing at Lowes Home Improvement today. It was in the Grommets section in some drawers. Fits well so far
Outstanding! Thanks for posting the size!
I know this video has been up for a year now but thanks.
My wife's chair was making terrible noises and distracting me from my work, you have gifted me some peace and quiet and sanity!
LOL - and you forgot that i might have possibly saved your marriage! Hahah Your Welcome!
@@Extermicide hah, that may be - she was wearing headphones all the time and insisting it wasn't making any noise at all!
I got my chair like a year ago and I have this squeaking for2 month now. I searched for a few days and finally found your video. Thanks a lot. No squeaking anymore 😊
Great to hear!
Had my chair for about 3 or 4 years now and this problem started after about a year and I emailed back and forth with secret labs to no avail and watched countless RUclips videos but this one actually fixed it !
Glad it helped you out. I'm surprised though that Secretlab didn't fix the situation for you. My experience with them has been stellar.
Got my secret labs chair about 6 months ago and it started squeaking in a matter of weeks! These steps instantly solved it for me, thank you! To those worrying if it’s difficult to initially get the clip off, it came off in about 1 seconds with minimal force for me. Not at all what I was expecting!! Thank you again
You are most welcomed! Wish i could have filmed removing that clip easier, but yea, its pretty easy. The hardest part of this whole project is flipping that heavy bastard over. When I say "HAVE SOMEONE HELP YOU" -- please listen! Not worth breaking your back over.
Finally a video that actually helped to solve this f-ing squeaking noise.. Thanks man!
Glad this video has helped so many people out. Makes me feel good about making it.
Legend. Have a 2020 Titan XL and this worked a treat. Tried greasing it a few times to no luck, pulled it apart instead as per the video and greased all washers and the piston and there's not a squeak to be heard. Love your work, thanks for sharing.
Thanks a bunch! Glad it helped!
I had this chair for literally 2 months and it started squeaking non stop. I emailed secret lab and they kept asking me for more videos of the sound. After about a week of them simply asking me on question per day via email and refusing to call me, I charged back the chair for item not described for the items condition and them not fulfilling the warranty request as promised. After feeling defeated, I watched your video and bought a can of grease never using grease or doing this before. I followed your method step by step, and I cant believe it, but it worked!!!!!! You are a lifesaver. Thank you
Glad it lifted you up from your defeated position! 😂
this worked like a freaking charm. Note to any person doing this high vacuum grease works pretty well too! this is all i had from a previous project and it works great!!!
Glad the video helped you out!
I've had two secret lab chairs, and this one only about 6 months when it was getting squeaky. I've put up with it until today. Found your video and fixed it in about 15 minutes. Thank you! Excellent advice.
Glad I was able to help you! Cheers!
Ive been looking for a solution for this online for 2 years. Thank you so much for posting this! Fixed a 2 year long annoyance in less than 10 min
Great to hear!
5 months in and it started squeaking. Followed tutorial, and so far so good. Used lithium grease, namely Silesia Oil ŁT-4 EP 2 (from local PL company). Worked flawlessly. It also rotates smoother, bonus points.
Just when he says pay attention to washers - actually do pay attention, there is few of them ones around bearing probably will have bearing use marks (like groves / engravements), silver on top. Rubber thing goes all the way down, and washer w/o bearing marks goes straight after rubber one..
Glad the video helped you!
I also got confused by the washer order -- I didn't remember the rubber bushing was down on the thicker part of the shaft.
Sitting at almost a year old and it started squeaking. Mine looks a bit different with a small ball bearing. New grease and she feels brand new again. Thank you for your knowledge. 🤙🤙🤙
Thanks for sharing
I've had my secretlab for about a year and 5 months-ish and it just started doing this about a couple weeks ago. I was worried because i thought there were screws lose but it didn't feel unstable, just annoyed me, I know nothing about fixing stuff lol so glad I found this video! Will have my husband help me with this after work today! It's driving me nuts lol
How did it go?
Thank you for making this video and saving my sanity! I was getting so annoyed by this it was driving me crazy.
You are very welcome!
My Titan Evo 2022 XL started squeaking after 7 months, your video helped and it's quiet now :)
Glad your chair is fixed! Grats!
Thank you my man, worked a treat and fixed a year long annoyance!!
Great to hear!
Thank you very much, kind sir. The squeking was driving me insane!
LOL - Cant have you going C R A Z Y !! You are most welcomed!
The fact that we pay for hundreds of dollars worth of chair and it squeaks after a year of use speaks volumes about the state of today’s manufacturing.
Oh I agree. I know SECRET LABS makes a bundle from these chairs, so to skimp on a little grease (to me) is mind boggling.
i dont use a secretlabs chair but this worked perfectly!! thank you so much
No problem 😊 Glad it helped you!
Thank you for the tutorial! It was very clear and helpful!
Glad it was helpful!
Had my secret lab evo titan xl 2022 chair for about a year and it just started squeaking about a week ago. Thanks for the video! No more squeaking over here now
Good stuff
thanks this worked like a charm
Your Welcome!
This worked like a charm, thank you.
For all those wondering. If you don't have grease, motor oil worked for me. Not sure if that is considered a good practice, but if you are desperate and don't mind to experiment - motor oil from the bottle for your car or motorcycle will do the trick.
Im not sure, but i would think maybe that motor oil might start to degrade the rubber washer over time. Not sure though.
Don't use mineral grease or oil with plastic! 😱
There are special plastic greases that don't react with plastic....
great video. Just fixed my Titan 2022. No more annoying sound.
Glad it helped you out!
Huge difference. Thanks!
You bet!
Finally a video that solved my creaking noises! thanks soo much!
You are very welcome!
I have the same chair, and this fixed it - I used lithium grease that I had lying around from my motorbike.
Outstanding! Glad the video helped you out!
Thanks man! Your maintenence tip worked perfectly!
Great to hear!
Bester Mann, bei meinem Nobelchair somit das Problem identifiziert, bei mir war noch ein Kugellager mit bei, alles sauber gemacht und neu eingefettet 🥰
Thanks so much for the video this fixed my squeaks! My rubber washer was practically ripped in half, but I' making it work lol.
A little more grease from the factory, and i don't think these washers ripping would be a problem. Don't understand why they skimped on grease on an expensive chair - whatever.
This works! Great video straight to the point
Glad it helped you out!
I used dielectric grease since it’s all I had on hand. It’s never damaged any of my keyboards so I hope my chair will be fine. Worked perfectly!
Glad to hear!
Works amazingly.
Glad it helped ya!
You may have just saved me $500! I was ready to move on to another branded chair. Great video... solved the squeak.
Excellent! Glad I could help you out! 🙂
This video addressed my exact issue. 1 week after receiving my secret labs chair it started creaking/squeaking. Secret labs shipped a new piston, but I wasn't really interested in replacing the piston on a brand new chair. This was the issue and it was resolved in less than 2 minutes.
Thank you!
You are most welcome! REMEMBER.... this works with every kind of office/gaming chair - retain that knowledge, as it will help you again down the road!
Worked perfectly. Thank you!!!
Great to hear!
Did the trick for me. Thank you very much.
You're welcome!
Thank you! This worked for me.
You're welcome!
Hi and greeeaaaat thanks !! No more squeaking !!!!
Glad your squeak free!
Thanks! you saved me from all the squeaks ✌🙂
Your most welcome!
Thanks brother it worked.
You're welcome!
Chair started squeaking after about a year of use, followed this video and its like brand new.
Glad I could help you!
This is fantastic. My 2022 Titan XL started squeaking insanely loud after 2 months and its so annoying.
Glad you found this video!
My washer is absolutely shredded. I'll get a washer asap. The squeaking is gone though! Thanks man!
You are most welcome! Glad you no longer hear that annoying mouse squeek!
Thank you very much! My sanity has been restored :)
One should never loose their SANITY due to SQUEEKS that should never have been there in the first place. Glad this helped you out!
Great tip, thanks
Im a year older than you! HIGH-FIVE to my GEN-X Brother!
Didn’t think it would work but i was getting that annoyed that I payed the money I did for one of these chairs, so I tried it. Surprisingly worked.
Surprisingly? I'll have you know I have a degree SQUEEKS of all kinds! ( jk )
Man you are legend ! Thank you !
THANK YOU! 😅
amazing - work as a charm ! - thanks a lot - stay safe
Thanks, you too!
YOU LEGEND! Saved my 2022 Evo! it was so annoying to have that squeek only 6 months... all good now thanks to you... appreciate it so much!
SUB"D!
Glad I could help, and appreciate the sub!
This worked perfectly 🎉 thank you!
You Are Welcome!
Thank you, you're the man!!!!
Your Welcome!
I just got my chair and within a week it started creaking really bad. I only had some WD40 on hand but that fixed it for right now with your method. Will get some grease eventually. BTW... We have the exact same chair.
Just so you know... The squeeks "WILL COMBE BACK" since you used WD40 - learned this the hard way myself... But once you get GREASE in there, you will never have to worry about it again. Honestly, I don't understand why the pistons are not loaded with grease at the factory - but - whatever.
@@Extermicide no squeaks yet.
Solved, thanks.
Thanks for the tip. I also put blue loctite on my armrest screws bc I find the coming loose often.
interesting - hmmm
Thank you bro this video solved the problem easily, secret lab support wasn’t any help at all
Glad it helped you out.
Thanks man! That was helpful!
You are most welcome.
It’s crazy how common this issue is
It's too-common in "ALL" office/gaming chairs... And something so easy to remedy at the time the chair is made. "MUST SAVE EVERY PENNY" seems to be the general corporate mentality when creating chairs... (or anything else)...
We have similar cable management systems
LOL - you mean "NONE"!?
@@Extermicide the only way to be, babyyyyyy!
Thanks very much for this video, really helped me out! Much like yours, my rubber washer was trashed. I have contacted Secret Labs and they are getting back to me. Do you, by chance, know the size and thickness of said washer so I could pick up a replacement in the mean time?
I did not until I saw your followup post! lol
Thanks to your video right now i'm sitting on my Non-Squeaky Titan Evo chair while typing this comment! btw be nice to the kitty~~~
Glad the video helped you, and "CoCo" said to "Thankyou for looking out for her"!
THANK YOU! was driving me insane on this (3 month old) chair
Glad it helped!
same dude I barely had mine for 2 months and it was squeaking like crazy. I'm pretty sure it has something to do with relative humidity expanding the metal
I got distracted by the spaghetti mess under your desk 🤣
Oh man... I was wondering how long till someone would comment on that - lol... Im currently in the process of builing myself a new desk with better cable management. Might even release a video of it when completed to try to redeem myself from the spaghetti monstrosity. 😅
worked great! cheers
Great to hear!
awesome worked great thanks
Great to hear!
super helpful, thanks!
Glad it was helpful!
Thank you
You're welcome!
Any issues of voiding the warranty once you remove that piston cap?
Nope!
Thanks and it did solve the noise, and I also noticed that the chair will self-spin a bit when I sit on it with my feet off the floor, does the broken rubber o-ring causing this issue? and do you receive any reply from secretlab for the o-ring? Once again, thank you for sharing
Mine does the same, and I always attributed it to the house (or floor) not being 100% level...
Hey! Found your video today, it helped me a lot! My rubber washer was almost broken, do you happen to know the dimensions for it?
That i dont. I called SecretLab and asked if they could send me a new washer, and instead they sent me the whole PISTON ASSEMBLY. Kind-of a waste just to fix a rubber washer. Im pretty sure though if you removed it and took it to LOWES/HOME DEPOT, someone at the store could hook you up with something.
Thank you so much!
You Are Welcome!
Any tips on fixing a secret lab titian 2022 regular chair swivels as soon as I lift my feet off the floor seems very odd to me
Hmmmm... Mine does the same. I always assumed it was because maybe my home is not perfectly leveled or something.
Hello i was looking online and was wondering if vasoline would work for this instead of grease
Well, If the squeak is coming from your butt - then sure. But petroleum-jelly will do very little to alleviate the problem in the piston. Might solve it temporarily, but not for very long (if at all).
Amazing, thank you. Any idea how to remove the squeaks from lombar support?
There is a youtube video by another content creator which shows him taking it apart and addressing that, but it actually looks like a scarry amount of work. Maybe when and if mine is ever bad like that, I'll give it a go and attempt it - but right now - I'M GOOD!
Great video! Thank you! What's the update with Secret Lab?
Contacted them, and they were quick to help. Instead of sending me a new RUBBER WASHER, they send me a whole brand new piston. I have no complaints.
Thank you for the tip :)
You are welcome!
This works well, and not just for this chair. Now if you can figure a way to tighten or stop the arm rests from flapping and rattling about, you will have mine, and probably hundreds of others respect and gratitude, not to mention likes and subs.
I have been meaning to one day take them apart and see what i can come up with. Just haven't had the time to do so. But i'll get there ... eventually....
Do i need the thick washer? did everything then noticed after i was done that thick washer was sitting on the floor broke
LOL - dunno... You tell us!
I have a question. Mines does not squeak when I am rotating in the chair, but when I rock back and forth it does it really bad and jerks a little. If you have any insight on that please let me know! Thank you!
I would take it apart as shown in this video, and check that your BIG THICK WASHER is in good shape. If its damaged, or you think the rocker or piston is actually damaged, then contact SecretLab. In my experience, they will do what they need to to help you get the problem solved/fixed.
I always assumed the gas lifts in chairs were under pressure even when fully extended. I take it that's not the case?
same issue, secretlab propose me to send me a new "piston" but well..if i can solve with some WD40 grease, would be faster and easier, and less "SQUICKY"
Just make sure your WASHER isn't shredded up.
Thanks for your video :)
You are most welcome!
thanks
Welcome
Make sure you work your greased shaft in to the system. 😆
Words To Live By!
Cute kitty
Thanks! That is CoCo. We rescued her during the pandemic, and can't imagine our lives without her. 🙂
bamm chair is so fixed tks
You are most welcome!
Thanks for this! I just bought a Titan XL and worried about this happening, So i'll do this when i assemble it :) Did Secret Lab ever get to you about the washer?
I contacted them, and showed them this video. They told me that they COULD NOT send me "just the WASHER", so instead - they sent me a whole new replacement PISTON! Took about a week to receive. Was very impressed by the service.
@@Extermicide That's great service, but sooooooooo ridiculous How much waste for one washer...
@@Extermicide good to hear I'm having the same issue with my secret lab took it apart to fix the squeak and mine was in even worse condition. I'll be reaching out to them today
Nice video
Thanks! Glad it helped you!
Just curious if secret lab sent you a replacement washer or not
Nope... Instead they sent me a whole NEW PISTON. Seems a bit wasteful if you ask me, but im not complaining!
@Extermicide That's awesome. Years ago I had called them because some stitching started to come undone due to the way I was sitting. They told me that they don't cover damage through normal wear, which was fair, I just didn't expect that the way I was sitting was what caused it. After that, they sent me an entire replacement seat base. It was the last day of my warranty. They could have done nothing at all, and I wouldn't have had a single justifiable reason to be mad, but they went and won me over instead. Glad to hear you had a similar experience and that they haven't changed for the worse!
@@DarkDay2012 I have nothing bad to say about their support. If anything, I'd say they go a little "over board" (like sending me a whole new piston to replace a damaged rubber washer). I'm actually surprised (and happy) that they took care of you in that fashion. I would expect them to fix an INTERNAL PISTON PROBLEM, but exterior wear-n-tear, that surprises me - but again makes me happy to see that they go above and beyond.
thx man, my chair is silent now xD
Your Welcome!
Will any multipurpose lithium grease work? I was gonna assemble my new chair tonight but I havent got any grease.
I can only vouch for what I had actually used - but in all honesty, I don't see why other brands of grease wouldn't give the same results. Just don't try using WD40 (oil lubricant) because that will only work temporarily.
@@Extermicide I grabbed some grease from an O’Reiley auto. I just struggled to get the bottom clip off from fear of breaking it. Not sure how stuff it is or how easy it is to break the clip.
@@bjcooper4365 The clip is metal, and wont break... Just need to wedge the flathead screwdriver in their, and twist a little to open up the clip - and with the needle-nose pliers, pull it odd. Easy-Peasy!
@@ExtermicideJust did my wife's chair. She had a plastic clip, however I could just lift the top of the clip with a screwdriver, and slide it out by hand. no pliers needed!
Did they send u the washer out of intrest just emailed the uk office there now to see if they can send me one
No. They sent me a whole new shaft.
my dxracer started squeeking like 2 days ago after having it for about 4 years might have to get some grease later
Make sure to let me know how this process works out for you with the DXRACER!
Did secret lab ever get back to you about the rubber washer?
They sent me a whole new piston. Great customer service, but kind-of a waste sending a whole new piston instead of a $1.00 rubber washer...
Can i replace the rubber washer with a metal one? mine ripped and i cannot find a rubber washer to fit.. thanks!
I honestly don't know. I would think finding a metal washer 'that thick' would be a problem all in itself. Truthfully, if you can't find a rubber washer, take a picture of your damaged one, send it to Secret Lab, and they will send you a new piston which will also fix the problem.
@@Extermicide it didn’t fix my problem and my chair is cracking and squeaking all over in the upper part but in the lower of it. Think my chair is just trashed after 3 years
If you are someone with a cheap Amazon chair sometimes it's easier to just buy a new hydraulic piston for like 25 bucks
lol - didnt even know that was a option - but sure!
@@Extermicide also the pistons work on almost all chairs since they are typically universal
Won't this invalidate the warranty in case you actually need it? i am currently discussing with secretlab about this on a titan chair.. after multiple discutions and endless proof videos they decided to replace the hydraulic piston.
No, it will not invalidate the warranty.. To be honest, they would rather you be able to fix the problem yourself. But like i said concerning mine, i sent them the pictures, and showed them this video, and they sent me a new piston to correct the problem. They seem to just want proof that you own their chair before they start sending you parts.