Full Review and Testing of the Atomstack, A20 Pro Laser Cutter Engraver. It Passed the testing!
HTML-код
- Опубликовано: 1 дек 2022
- ➡️ Click on Show More↙️for the LASER RAFFLE and other Links!
The Raffle you've all been waiting for! The LaserMATIC 20!
➡️ lahobbyguy.com/lasermatic20
Get a chance to win the King of the Diode Lasers!
THIS RAFFLE HAS NOW ENDED
The LaserMATIC 10, 20 & 30W: King of the Diode Lasers!
➡️ rolyautomation.com/lnJ4A7
The LaserMATIC 10, 20 & 30W are now IN STOCK!
The Roly Automation Facebook Group:
/ rolyofficial
=======================================
Follow me on Instagram for behind-the-scenes pics and videos!
/ louisianahobbyguy
Shop my Amazon Store for focused laser products!
www.amazon.com/shop/thelouisi...
Remember! Anything you buy on Amazon after following this link supports the channel and doesn't cost you a penny more!
=======================================
🏆Become a Patreon Supporter for insider benefits and downloads!🏆
Patreon supporters get 80-100% OFF in my graphics store!
engraveandcutfiles.com/
/ lahobbyguy
=======================================
➡️ My hobby Forums: lahobbyguy.com/bb
Facebook: / lahobbyguy
Facebook Group: / lightburnsoftware
Need to message me? m.me/105768145045320
Check me out on Rumble! rumble.com/c/c-3325164
=======================================
👉EXCLUSIVE $200 Discount Coupon on the Gweike Cloud Co2 Lasers!👈
If you're looking for a Co2 laser, use my exclusive discount code!
This code is good on all laser website purchases at www.gweikecloud.com/
➡️ Coupon Code: LAHOBBYGUY
(Coupon code not valid on pre-orders of new products)
➡️ 8 Neodymium Magnet - World’s Strongest Rare Earth Magnets - $13.99
lahobbyguy.com/magnets
➡️ 4 Physical bed Material Standoffs - $17.99
(ALWAYS LIMITED STOCK)
lahobbyguy.com/4standoffs
➡️ 3D Print Honeycomb bed air gap Standoff STL File
lahobbyguy.com/bedlegs
➡️ 12” x 12” x 1/8” Premium Baltic Birch Plywood A/A Grade (Box of 45) - $69.99
(Other Sizes Available)
amzn.to/3KCDWIU
=======================================
THE MOST REASONABLE DIODE LASER COMPLETE PACKAGE AVAILABLE!
👉 This is a special VIEWER ONLY package deal!
🔗 lahobbyguy.com/package
Laser, Roller Accessory, Enclosure & Honeycomb Bed! $465!!
Take an ADDITIONAL 7% OFF with
Coupon Code: ➡️ HobbyGuy
=======================================
I want to give a BIG SHOUT OUT to all my viewers who are supporting me in this effort! Thank you SO MUCH for your support!
If you appreciate my tutorial videos and template downloads and want to buy me a cup of coffee, or a beer to help support the effort, but don't want to sign up as a Patreon, I would greatly appreciate it!
🔗 PayPal link: paypal.me/lahobbyguy
=======================================
Need to mail me something?
The Louisiana Hobby Guy
4945 Grand Terre Drive
Marrero, LA 70072-6613
Lightburn Software - Try Before You Buy!
🔗 lahobbyguy.com/lburn
Lightburn printable shortcuts guide:
🔗 lahobbyguy.com/lb-keys
=======================================
Most of these links in the description here are affiliate links but will NOT cost you a penny more! In fact, most of them will be bargain priced, since I shop for the best value!
=======================================
➡️ Pre-Cut Leather - 3" x 48" - 1 Strip - $16.95
amzn.to/3OCSdGE
➡️ The Walnut Road Collection of high grade USA grown and CNC'd hardwood coasters:
www.walnutroadcollection.com/...
info@walnutroadwood.com
➡️ Use Coupon Code HOBBYGUY for a 25% discount!!
➡️ Ocooch Hardwoods:
ocoochhardwoods.com/
🆕 The NEW ORTUR CHUCK ROLLER! No Assembly Required! $179.99!
s.zbanx.com/r/44TfKGdByI9o
Ortur Laser Master 2 Metal Enclosure, for LU1-2, LU1-3, LU1-4, LU2-4, OLM2-S2-SF:
amzn.to/3fg0qPX
The CORRECT glasses for my diode laser!
amzn.to/33QQHNU
CHEAP and effective transfer/mask tape
amzn.to/3HVzGR6
Stainless scissor platform for height adjustment of my bed
Several sizes to choose from
amzn.to/2QVUSSa
Steel bed for my other laser:
amzn.to/3BVoBgb
"Punk Spikes" for the steel bed:
amzn.to/3mAMBjV
LED light bases - 2-pack - CHEAP and nice!
amzn.to/3yEdPK5
Pre-cut Acrylic for LED light bases
amzn.to/3HTJHhx
10-pack of Acrylic, 5x7 clear
Several sizes to choose from
amzn.to/3JXqmhk
60 Pack of thin wood rounds
amzn.to/3oTRwvA
Slate coasters with a stand
amzn.to/3qfIiMk
#LaserMATIC #Roly Lasermatic10 #ortur #orturlasermaster2 #lightburn #tutorial #Atomstack #Aufero 
Хобби
The only problems I had with this laser was the wire management! Once I add the 1/4" Split Wire Loom Tubing to control them, this will be a perfect machine! The air assist was just as good as the Atzer AA. Click on Show More for links!
There are a lot of people adding drag chains on your forum (including me)! But yeah, it should have come standard.
Agreed 💯
It was a super review, exactly the video I was looking for, you are really successful, congratulations
Thanks a lot!
Every video has something helpful! You have great teaching skills. Thank you for taking the time to help all of us newbies.
Thank you so much! I really appreciate the support! 👍
That is what I have been looking for, a good air assist. Thanks for another great video.
This one is perfect Steve at 30lpm! I linked the Atzer below because it is basically the same and the same lpm, but much quieter.
Hi Rich, looking forward to the battle of the 20 watts video. Thanks for the review. I totally agree about the cables, I have the X20 pro and have the same problem. Merry Christmas to you and the family from the Philippines!
Same to you! Wife is leaving for the PI in 4 weeks.
Another great video Rich, I'm really looking forward to the battle of the 20 watts video to see where my xTool 20 comes in. I really look forward to all your videos. The test runs are really teaching me about the machine and all the different materials I use. Thanks again,
Thank you so much! I really appreciate the comments John!👍 The Battle is going to be fun!
Thank you Rich, another interesting review.
Glad you liked it!
Great videos! Geat info! Keep up the great work! Best in 2023!
Thanks! Will do!
Great informative video! Thanks!
Thank you Marvin!
Thank you for your time
I appreciate that, *thanks!*
Louisa
I solved the problem with wire management by over tie wrapping (plastic tie wraps can squeeze the air hose) the Gantry cables and air hose and placing the machine close enough to the table's edge so that the Y cables droop down out of the way.
I did have a problem with erratic engrave till I found the gantry belt left loose from the factory tightened it and now it works perfect.
I got the two trees 500 X 500 Honey comb bed that was too large it was hit by the gantry used shims to raise the engraver to clear the bed.
I did enjoy wealth of knowledge you gave, Thank you
Glad you got it solved!
Great review. I missed Black Friday (dragging my feet) on choosing one. Now just waiting for boxing day to buy :) Cheers and thanks for the information. very helpful. :)
My pleasure Walter!
Thank you for posting the video 👍 🍺
Thanks for watching Chato!
Great easy to follow
Glad you think so Maria!
I've watched 10 videos and yours is the best. The cable management critique is candid and helpful. I'm going to use your ground wire idea. Candid recommendation to not place the app device covering the vent. Smart. There is an add-on where you can place the cabling into a wheel-chain covering that I might consider buying. Can you demo a project where I want to create a plaque that has a piano shape cut-out. My wife is a piano teacher and she wants to build a custom plaque that has her name, student name, year of recital. It's going to stand up vertical by sitting in a groove cut on the base board. thank you ahead of time. Your sample cuts/engravings shows your expertise in the laser craft. I learned so much. I plan on combining my hobby with kumiko projects and laser engraving when I make my kumiko panels.
I can't take specific requests David, but if you watch the Lightburn College playlist, you'll be sure to learn how to do anything in Lightburn by the time you get to the last video!
Another great review Rich! I agree that the air assist on this unit is one of the better ones I've had come with a laser. I really wish they used silicone wire on these machines. It would make cable management so much easier if those wires were a bit more flexible.
The wire loom will take care of it. I just can't find my roll right now! 🤪
Half a year ago I upgraded from an A5 with the M50 laser to this one and I am realy very happy with it. I allready saved a lot of wood because of the limit switches. It is realy easy to continue cutting after you made a misstake and stopped the laser. Just zero the machine and it is spot on again after restarting. I use this laser untill max 60% because I had the impression that my M50 was loosing a lot of power because of allways running at 100%. In the past half year I did not mention any power loss on this laser. The cable management I resolved by attaching the cables to my enclosure and had no issue with it till now. Most of my work is 4mm oak, which I cut with 300 speed and 50% power in 1 pass.
Awesome Arno! Glad to hear you're happy with it!
Great review Rich! I have the AS S20Pro and have had similar results in cutting & engraving. It does burn hot though, requiring frequent laser head cleaning. I've just received the extension package for it because I want to do some longer engravings. But, I'd still love to win this. Thanks for all your help!
Same machine Bill, different color👍 If you keep the air assist on low during engraving it'll keep the lens clean.
I have the atomstack a20 and I put the track system on mine as well as 3d printed some better legs with add on extensions for legs. much better than what comes with the machine
Awesome! 👍 Thanks for watching!
Well I did ask Santa for one of these, I would be a good addition to my group. Thanks Rick for the demo
There's still time for a chance at winning one Jim - 8 more days! lahobbyguy.com/a20p
Excellent
👍👍👍👍👍
👉🤪👈
I purchased an A20 from Amazon, in July, it is my first laser. I agree with everything you have presented. I also bought the extension bed from them directly which gives me an awesome 450mmX900mm work area. I know it took you 1/2 hr. to assemble. It took me 1 1/2 hrs. Documentation was extremely poor. The various youtube videos saved me. The cable with the extension bed was a nightmare so I purchased a drag chain for the y axis. Mine must be an older version with a weaker air pump, it is cylindrical rather than square. The head would not slide up and down easily and needed some filing to get rid of a couple of burrs. I had alot of difficulty with consistent cutting. If I was cutting several pieces in one run some of them would cut clean others would not. I went back and forth with factory support, very annoying since it take 24 hrs to get a reply. Finally they said I needed to return the head to the store, which I think is also in china. Then there was a one week Chinese holiday and finally they got around to agreeing to replace the head. The new head works great. The bottom line is it took 5-6 weeks to resolve the problem. The good sign is they seem to be a company willing to stand behind their product.
If you need to elevate it to use a roller I had to shorten the lockdown screw for the head because periodically it would not home because the screw would hit the x axis rail. It has some serious power. I have had good luck cutting 3/4 inch thick pine. It will almost do it in one pass but catches fire. So finally I got smart and use 4-6 passes at 150/95. A few weeks later, amazon had the newer model with the larger air pump and the remote hand screen device that really is not needed. I use lightburn, the software, and the wifi app are worthless for any serious work. Where I live I have to have wifi for my phone to work. So if I was connected to the laser, my phone had to be disconnected. I have an air compressor in my shop with a regulator. I run the air line from the regulator to a gas regulator to easily control a slower air flow. It works great. Down side is the compressor noise.
Wow! Thank you so much! I appreciate the input! Yeah, the old air assist pumps are horrible! Sorry you had so many problems!
Drag chains are awesome.
Yes they are!
Another very thorough review! Thank you for these and the teaching videos that you do. I always look for them. God Bless. I can't wait to get a 20 watt lazer for the cutting power. I have the first xtool D1 model 10 watt. It has great detail but is not good for cutting.
Awesome! I have a "Battle of the 20W Lasers" video coming in January!
Another great video! That air assist really does seem nice and its only $100 at the big A right now cause they have a $30 coupon! I never thought about using that split wire loom tubing stuff to fix the cable problems. My Creality Falcon 10w has the same problem with that cable on the side dragging around and it will mess up the burn/cut if it gets against something. I was going to post about it in the forums but no I don't have to LOL
Yeah, the wire loom is necessary on a lot of machines! I wish they would just use it at the factory! What could it cost in China to outfit one of these machines? Twenty cents?
Nice review again. A drag chain for the wiring should be standard these days on the newest diode laser engraver/cutter; I suspect the next new feature in 2023 for these machines will be a motorised z axis.
Wouldn't that be nice! I had no trouble focusing this one. Nice big knob in the front.
Great video Rich (as usual)! The Battle of the 20s sounds awesome! Will you be testing the Atomstack X20 Pro?
The A20 Pro David... same thing.
Rich, great review! I am new to lasers and just got the X20 pro. I have not even been close to the proper power/speed settings. I’ve been trying to tweak the settings from the other libraries. Will you be adding an A20/X20 materials library to the forum?
Yes Robert, but not for a while with the holidays coming! Use the library for the Atezr 20W.
the real 0/0 is 0/0 @ 3:32 -there are little arrows pointing to that scale on the x/y axis, the markings are usefull
I know what you mean, the metal arrows inside the frames. Mine are off.
I 3d printed a drag chain for my S20 Pro for both x and y axis.
I was going to, but I have had trouble with them in the past not printing right.
Day 2 of commenting , and giving myself a better chance of winning the Dec. Raffle. 🤗 Always helpful videos Rich!
Commenting doesn't increase your chances of winning Cathy! You have to go to the raffle page and enter!
Good Video 👍, you should know that Atomstack has now a new modell, the Atomstack x30 Pro with a optical laser power of 33 Watt .
Yes, I know. They're supposed to be sending me one Markus.
Good video and also very well explained only one thing is missing !!! PLEASE WHERE do you get such material tests from??? You linked a million things but not them ;(
On my free forum in the members only section. Links below in the description.
Good video Rich. I just bought a Atomstack 20 130 W. laser. What is your best video that you have done using Lightburn. Im an old guy and need a lot of help as I dont understand a lot of the commands in lightburn and knowing where to put the wood on the base so it gets set up for printing. Any help you can give is greatly appreciated.
ruclips.net/video/VKZUpGUSO5k/видео.html
Looking forward to battle of the 20 watts.
Me too Merrill!
Great video. I am a newbie and have this unit. I am still getting some black char on my cuts. Curious how high or low you set the air assist? I think I may be going to slow also.
The air was at 100% for cutting Todd.
Machine zero and Saved positions: I have a 'laser start position' set at 0,67 corresponding with 0,0 on the scale. Machine zero position is 0 on the x but due to it smacks hard on the Y end stop it will fluctuate and get an Y zero-ish position. When you have the extension upgrade you can easily compensate the 67mm on the Y axis and bring the Y max to 917mm. Anyhow I keep it at 867mm because I precut wood panels to 410mm and 800mm. (For the Imperialists...get a life 😛)
With any mod, you usually have to have a workaround or two...
Do you know what the psi is for that pump when on full blast?
No, they don't list psi.
No one I have found, has the original sd card files, or a video about what exactly is on them, anywhere.
Mine is missing (before I can even test it). A video, with a link to that file, might do well. Just a thought.
Contact Atomstack. I'm sure they'll share the files with you.
Great video, subscribed to your channel because of it! So I have a CNC machine that I added a 7w laser to (Sienci Brand). Right off the start it's not enough to do what I really want to do....CUT. Even with 3mm ply I'm having tremendous troubles cutting with it. Did a search and found your video on this Atomstack x20! My biggest question is that the air assist they have on their website is 15-30 L/min. Will that be enough to cut cleanly up to 1/4" ply in 1-2 passes? For the price listed on their website it seems like a great deal, in comparison to what I have now. Thank you for your help and again, great video.
Yes Edward. AA is only needed to clear the debris from the laser path.
@@TheLouisianaHobbyGuy thank you. The unit I have has AA but not a forced air one. Just an attached fan. That might be why I’m having issues. Thank you.
Will you be reviewing the Atomstack A24 Pro with enclosure and honeycomb bed?
I don't have one, so no, not at this time.
On the Atomstack A20 Pro, do you have the settings to cut through 3/16 cork board? I have tried several settings and have not been successful to cut through.
No, but you can run a Lightburn material test to find out.
Can someone help I received my new A20 a week ago upgraded from my A10 pro the problem is every engraving is slightly cut off on the bottom line, also when I run the material test in lightburn it barely cut through 3 mm plywood thanks in advance for your help
Have you contacted Atomstack? It's hard to diagnose a problem in a YT comment. Maybe your focus if wrong.
I tried cutting 6mm ply wood and i could only cut right through with 3 passes, on 100% and 200 speed. What am i doing wrong?
Likely a focus issue. Search my channel for the word RAMP. If you run a ramp test, you'll find the perfect focus.
Have you reviewed the atomstack X7 Pro?
No I haven't.
Idk if you’ve made a video or chatted about this but it be cool to know what diode lasers don’t need to be screwed in place. My Ortur lmp2 has to be unless I run it slower or it skids back and forth. I’ve heard the lm3 from Ortur doesn’t need to be bolted down. Maybe I’m just lazy but I like quick setups for customers and screwing it down takes a bit.
I use nano gel stickers to hold things in place Ryan. amzn.to/3uTwzVn
My a20 doesn't seem to making enough power? Is there a secret setting in firmware? My A20 laser is cutting but I'm not getting your results, it's like some of the lasers aren't on. it take 3mm/s at 100 2 passes to cut 1/8" ply.
Check the Device Settings and make sure your S-value max is set to 1000.
I have tge A5 pro and really like it for engraving. Not so much for cutting. Been eyeballing.
Thanks for watching Keith! Go for it!
Can you tell how we can sign up with you for a lesson on lightburn
I'm taking a sabbatical from the remote sessions right now Dax.
OK, I'm a newbie. What is LAF? I was able to get rotary at Newegg for $65.
Line after fill.
Looks like it is a good laser
I think so Harold!
Hi Rich I applied your coupon for the monport k-40 package laser/lightburn/chiller and it said it couldn't be used?
The coupon code can't be used with accessories Greg. They said laser machines only. You have to make 2 orders to use the coupon.
Definitely a laser I’d like to get. Maybe they’ll see your review and fix there wire management.
They'll see it, but I doubt they'll change it. It would be nice...
@@TheLouisianaHobbyGuy I’ll wait for your 20W face off in January. lol
is the atom stack a20 and the atezr p20 the same machine they look almost identical
No Tyler, not even close.
@@TheLouisianaHobbyGuy i purchased the p20 after your review and then later noticed so many simalarities in the gantry, display, head etc a comparison of the two and how they differ and relate would be awesome!
I purchased this model, and cannot get it to cut through 6mm plywood. I’m running lightburn 10mm min 100 percent power and still no through cut. Any idea what I could be doing wrong?
Yup, you don't have it focused properly or the lens is dirty. This laser blasts through 6mm wood at 360 mm/min.
@@TheLouisianaHobbyGuy I am using the included tool to focus, should I be focusing it differently? I just pulled it out of the box so I doubt the lense is dirty
@@TheLouisianaHobbyGuy figured it out. My s value in lightburn was at 225 I changed it to 1000 and now it’s blasting through it with no problem
hello Rich, thankyou for the review. I own an x20pro. I found through testing and with the preview time that something was not quite right once you get above 6000 mm/min. I wrote atomstack about this as I noticed in the max speed settings that they are capped at 6000. they replied that the machine can go to 12000 but it is not recommended which seemed strange since they advertise it as capable of 12000mm/min. did you notice this or have to change the settings to get 12000?
or do they consider it 6000 per axis which would be 12000 if x and y are moving simultaneously
The A20 came set at 12,000 mm/min.
@@TheLouisianaHobbyGuy interesting. Thankyou
Rich, the scale on the left should be zero at the center of the gantry not the laser head. But it is still not close to being correct and you can move the zero switches, to adjust as needed anyway.
It's off by a mile Charles, however you measure it. 0/0 is where the laser outputs the beam, which is where I measured to.
@@TheLouisianaHobbyGuy you're right and I am not sure what you would use it for anyway. I have the A10 and was never sure why you would use those anyway. Have the laser make a grid and use the grid. That was a good review though. Your shootout will be interesting and most likely me what it use to see my upgrade path will be. Thanks again.
Thanks for the video. If you find an affiliate link to a crack ruler on Amazon I will buy it.
I do, but they're not cheap! amzn.to/3K1Mk4m
I have the x20 and I'm not getting near the cutting results your getting at 300 it will only cut through baltic birch ply 3mm at 100% power. what am I doing wrong.
Are you in mm/min or mm/sec? I'm in mm/min. If you are, then it's either a focus issue or a dirty lens.
@@TheLouisianaHobbyGuy no I'm in mm/min. I'll clean the lens again. I am using the included spacer for focus.
@@MichaelKlein-je4wc you probably need to perform a focus ramp test. I suspect your focus block doesn't match your focal point. Do you drop the focus point half way into your workpiece? For example, 1.5mm below the surface of your 3mm ply. Are you using air assist when cutting?
@@hefalump56 I'm not sure about the focus and yes I use the air assist.
Good video, enjoyed watching. I just purchased the A20 Pro and from what I see I like it so far. Except, I am having problems with framing my projects. I had a Ortur 2 and used lightburn for my artwork. With this laser I don't see a fire button and or I'm not sure how to frame. I don't seem to understand how to read the laser thru the window on the laser. I like your video I used lightburn to test framing function. Would you please recommend a video that will help me with framing?🙄
Edit --> Device Settings, turn on Enable Laser fire button, and Laser on when framing. Set the power to 1%. This video should help with framing: ruclips.net/video/iM5t37xCv5g/видео.html
Such a shame about the cable management on this, having said that it's not the only guilty diode laser in that respect. My old Ortur LM2 is a decent machine but has the same issue, I use an elastic "bungee" cord to suspend my x axis and air tube which works ok but the y axis often gets trapped when the machine is homing.
The wire loom is the solution Malcolm.
Atezr will win the showdown because he's affiliated with Atezr. His photo is even on their website. I'd like to see some non biased reviews.
Seriously Shane? I'm not affiliated with Atezr, I just have a discount code from them and a affiliate *link,* just like all of the other lasers I review, and all the other RUclipsrs review. And my videos are on all of the manufacturer websites who I do reviews for; that's how it works. My videos are probably the only ones you'll find that have no fluff and no bias! Oh, and by the way, I will NOT be choosing a winner of the showdown! You will get to decide! The video will be a pure comparison of engraving and cutting the *exact same files.*
@@TheLouisianaHobbyGuy If that's the case then I stand corrected and I look forward to the showdown. I'm ready to pull the trigger on one of the 20w lasers and I'm leaning towards the Atomstack because of the bed extension option. I may wait for your comparison video before I decide. Also, thanks for the clarification regarding whether or not you're affiliated with Atezr.
Um... you may want to wait Shane! The first 36W laser is on the way from Atezr and Atomstack has one in development! The 20W battle will be Comgrow vs xTool vs Atomstack vs Atezr. But I also see a battle of the 36W on the way!
Just going to comment on your initial start of the review... Your observation of the markings on the x and y are incorrect... If you look under the left pulley between the 2 wheels, you will see there is a pointer indicating the measuring of where you're laser is in relation to the software 0,0 would be the bottom left, and that's where the laser sits when it hits the homing sensor. It is poorly visible but it is correct when homed to zero.
Now if you're argument is that you're aligning the physical laser to the number zero then yes the markings AND the pointer should be moved to reflect this.
The idea of the 0/0 position and the measurements on the rails (in my mind) is that it should mimic the software work grid. So if I send my laser to 0/0 and fire it, it should mark at 0/0 Rudy. I can't imagine what else you could use the measurements for.
Warning, Have used this machine for 6 months and it is showing all the signs of being worthless. Air Assist broke and no longer puts out air even though it runs. Lens cover has burn marks on it and I can't get replacements for them because they are out of stock and have been told it will be months until I can get them. Now the laser will not even cut through 3mm Baltic Birch ply even at 100mm/m and 100%. Can't get any help from support even though it is well within the warranty period. Deal with this company at your own risk. They are without integrity. Had an Ortur before this and when I had issues, they were great about reaching out and helping me out. No such luck with this company. Really regret wasting my money on it.
Sorry to hear this. Try cleaning your lens; that's probably why it isn't cutting.
@@TheLouisianaHobbyGuy I have tried this, the problem is likely the lens but it is because it is pitted and needs to be replaced. One of the Atomstack resellers actually sells them in packs of three but have been told it will be a month before they get them in stock and then a slow boat from China (literally) to get here. Thinking about switching to Comgrow. It seems like several folks I follow (you included) use their products pretty heavily. Have you ever had to deal with their support? What are they like? I am willing to take a chance on a product if I know support is decent.
The way a company supports me and and end user can be vastly different Jack. I can tell you that when it comes to issues, I have not heard a single complaint about either Comgrow or Ortur on tech support.
I never win, maybe I will get lucky. I’m Txman on your web site 😎
Good luck!