Repair | Surface Laptop 5
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- Опубликовано: 25 июл 2024
- Surface Laptop 5 has replaceable components to enable repair. Watch Sierra demonstrate how to take the device apart with minimal tools.
For more detailed instructions, please consult the Surface Service Guides here: Download Surface Service Guides from Official Microsoft Download Center: www.microsoft.com/en-us/downl...
Microsoft recommends that you seek professional assistance for device repairs and that you use caution if undertaking ""do it yourself"" repairs.
0:00 - Introduction
1:12 - Removing feet
1:55 - Removing keyboard assembly
2:41 - Removing SSD
3:19 - Removing display assembly
4:38 - Removing thermal module
5:27 - Removing Surface Connect Port
6:11 - Removing motherboard
7:36 - Removing audio jack
7:44 - Removing speakers 
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I don't own a surface laptop 5, but I always enjoy watching tear down videos. For self-repairs.
It's always fun to learn something new. 😊
It feels so good to see the company providing official info on how to open and repair the devices. Makes everything clear for the users, about the components and the system in general. Most of the time the info is made by some random user online or forums. I hope Microsoft can keep giving the user the power to own their products and build trust. I bought a Surface 1 or 2 years ago and I'm very happy with Its performace, I hope I can see some more videos to learn more about my PC and other devices. I agree with some other comments, the way some components are placed make it very difficult to access or replace them, but hopefully things will change in the future.
You're absolutely right because many companies don't tell and they make money in servicing or if a product is too old they will tell it is out service and we will buy new one but Microsoft is too good
I hope that Microsoft can teach other manufacturers to adopt this method of opening up the device. Almost all PC manufactures have you opening from the bottom and getting to the keyboard is such a pain because you have to literally take out everything just to reach the keyboard. This method here is so simple and effective
I wonder if Microsoft was inspired by the Framework laptop, which pioneers this disassembly method. It just makes so much sense.
Props to your engineering team for the effort, the first gens were pretty nasty to un-glue! This is an outstanding reversal!
Thank you for finally making the device repairable!
We appreciate the kudos!
Great video. Like to see videos like this as it pushes right to repair content.
This is a game changer, great job designing the laptop for repair and thank you for providing the video.
We're so glad you think so 🥰
This video is amazing, is really good to see microsoft being this transparent publishing these kind of info. Thanks.
i'm surprised they added a removable SSD. make sure to extract the bitlocker ID/password or disable it completely, otherwise you'll get locked out from your data. the first few surace laptops were horrible. the ssd was soldered on and i lost all my data when the laptop no longer functioned.
Bravo Microsoft! publishing a guide on how to repair its equipment. When a company is proud of the guts of their equipment and want to share what they know it usually means they've done a good job engineering. I've mostly given up on Apple due to their hostile behavior against repair-ability [e.g. planned obsolescence of phone O/S forcing you to scrap your phone, not providing reasonable cost replacement parts and preventing shops from importing aftermarket ones etc..] Until proven otherwise, their recent repair-ability marketing is just lip service on the pig of indifference.
After 1 year of using this device i have to say, it is my best laptop ever. Changed from DELL XPS15 4K before. It is super fast, lightweight. The only thing because i searched for repair is, because in summer it is overheating sometimes and cpu is clocking down to 0.6 ghz.
I'm proud of you guys for redeeming yourselves here 😊
Thank you Microsoft!
Thanks a lot Microsoft ❤
And thank YOU for being a part of the Surface family. 💘
good job clean consise and to the point.
It's what we do!
You are quite talented. Thanks!!
We appreciate the kind words 💙
I'm glad to see Microsoft heading in the right direction, unlike Apple.
And you can keep dreaming that Apple will do anything in the future.
@@Daniel-dj7fh who's dreaming that Apple will become more user repair friendly? Not I. Those **** lock everything down with firmware.
*Chuckles in 2020 M1 MacBook air
@@jordankuo6662 other than your cpu, what does the thing offer without you having had paid 300€ to upgrad from 8-16Gb ram?
Is the battery even serviceable?
@@Daniel-dj7fh I don't know, I meant nervous chuckling btw, not like I'm a proud Mac owner. I know the CPU is the only good thing about it. I like PCs better ngl
Would love to see the field replaceable wifi card, ssd m.2 2280 and sodimm slots available through off the shelf products and no whitelisted products. M.2 2230/42 SSD are hard to source and very expensive
Repairability is king! Couple that with performance and you’ve got a time tested winning recipe! I’m glad Microsoft is focusing on both. It’s convinced me to switch to windows after being in Apples ecosystem for so long. Microsoft has come a long way and the change is refreshing!
Surface devices 🤝 repairability
ram could be removable
@@Daniel-dj7fhAs a current MacBook user, I'm just glad Microsoft made the SSD removable so people don't have to suffer with soldered on storage.
Great Video!. I have a question about Surface Laptop 4 keyboard replacement... Is it possible to replace the alcantara keyboard for a metal one? My model is 1958.
Awesome video
Thanks for the kudos! 😊
hum hum ... the battery is still glued down ? it's nice, you make good efforts.. but the most important thing is still missing. an easily replacable battery. the device could be a few millimeters thicker and the battery could be screwed in and easily taken out and replaced. but noooo .... and the rubber feet -_-
Also, I have a surface laptop 5. coming from a surface book.
Is it a bug or a feature, that the surface laptop 5 display can't dim and that lowest brightness is way stronger than on surface book ?
Can it be fixed in software ?
I don't think it's a bug. I owned Surface Laptop 4 and I think that Laptops' screen are inferior to Pros' and Books' screen. Just not the best selling feature.
Make sure auto brightness feature is off in Windows 11
Do you also provide replacement parts for the Laptop 5 ?
That's always the important question
Lol you hit the point
The lack of response is an obvious NO.
this is very nice to see
We're glad you liked it! 💛
It would be nice if I could find a battery for the surface laptop 4.
What about the battery replacement?
Thank You
And thank YOU for being an awesome Surface family member. 💖
The product of Microsoft is amazing 🤩
And the engineer is both skilled and personalized ~
We're glad you're liking it! 😊
Hello !
Your video is very clear concerning the tear down but I still don't understand where can we find components (what is called FRU or CRU in your microsoft service guide) to change the one which doesn't work ?
Thank you
its on their website
What are the NEW repairability features ?
6ip and 3 ip what is it??? its torx or torx plus???
Can we increase the ram for surface 5?
I don't own any surface, but still love to learn more about it!
We hope this means you'll rejoin the Surface family. 😉
@@surface I never had one but I'll
Me too
Great!
We appreciate the kudos! 🥰
Good job.
Is the display from Surface Laptop 5 the same as the Luptop 6?
Me gusta mucho mirar este tipo de video pero nunca podría desalmal una laptop
This better be upgradable
battery?
well that's enough for me to want one
Mission accomplished ✔️
Where is the CMOS? Or CMOS equivalent on this laptop?
I wanted to hear say at the end " and i booted the device and it didn't power on and the reason is unknown. And that concludes our repairability of the surface 5.
🤣🤣🤣
Those surface models are a pain in the rear indeed.But do not worry "they will assist you"🤣
"fully disassembled" *battery is still present inside of the laptop* literally the one thing in the laptop that is guaranteed to die in 5 or less years is still glued in. the only "change" from this laptop as compared to others such as the surface book gen 1 is now the back cover is now easily removable. besides that, the surface book gen 1 is equally as "serviceable." Last i remember, you can easily replace a battery in a new mac book. there is literally no compelling reason to purchase a surface product; not price competitive, not repairable, awful hardware reliability, and buggy and broken software. i've had two different surface books and both of the batteries died within 4 years.
How to reinstall the metal shield?
That's the cool part..... you don't!
Anyone knows where I can purchase the battery? Or know the battery part number?
on the microsoft website
It's not replaceable
what type of SSD is that? Its not M.2.
It is M.2
those metal sheet covers are gonna be pain to reassemble.
We want 4K videos
The bitrate of the video is low. Colors are a little bit messy
Microsoft one step ahead
Just Surface things. 💅
My pro 5 is very slow
Battery last is a GIANT issue not purchasing this to replace my laptop 😑
建议隔壁友商 Apple 也发布一下设备维修指南
This Laptop would be a good deal if the ram was removable. Next to the storage and battery that's the bare minimum a laptop needs to offer to be worth while.
Because 16Gb ram is very easily not enough for some usages.
Ultrabook RAM is mostly soldered for form factor purpose.
If only you did this at the start LOL.
How come the battery is not removable while literal everything else is ?
its glued down to prevent wobble probably, I don know why they didn't just use screws like razer
For real. Probably the most common thing to need replacement. Maybe they want to force you into a new laptop after 3 years rather than just a new battery.
Yeah no. I am full of doubt you will be able to put it back toeter as it was. looking how bendy the metal shields are.
i want to buy surface laptops but none of them having dedicated graphics card
then dont buy it. you don't need a freaking dedicated gpu on a 13 inch anyway,
You have the Surface Laptop Studio for that, or the old Surface Books.
Oh cool now show us how to do the Surface Pro 5…
Microsoft really just needs to expose the screws to avoid removing and damaging those silly sticker feet. There is no guarantee that you can reuse them if you are not careful enough.
Any MacBook can be opened more easily.
It didn't look like sticker feet to me. They looked like plastic caps. But I could be wrong. There was a close up of the feet when she set them down on the work mat for a few seconds at 1:27
@@Mr_Battlefield They are caps and the can be reused.
@@Darthpiro No it is clearly written in the "service guide" that you have to replace it each time you open the device
@@bastienkletzel7507 they can be reused
@@Darthpiro you do what you want, I just mean that it is not recommanded by microsoft and that I was thinking like you and then I have lost 2/4 feet. That's it
If you really wanted repairability dont use glue to hold the battery down. How hard would that be? huh? and those shields? whats the use of them anyway since once you remove them you cant put them back.
不可思議
You are not done, you need to remove the batter and replace them.
I own a Laptop 5 and I would never figure out how to put it back together - lol
We hope this video helps, Linda!
I bought a surface for their direction in repairability. Glad to say I am now getting rid of my Apple products
Welcome to the Surface Family! 🤍
I completely destroyed the front pads. trying to remove them. Thanks for the sh*tty design, Microslobs!
Hey Microsoft I actually like all your products but don't have enough money to buy will you give for free 🤣
I mean it's normal to read from teleprompters but that's just obvious
The battery is a waste of potential
So much wasted space inside Surface Laptop, especially the 15inch version. At least try to use a bigger battery and better utilize the space.
How stupid is their Engineering, just replacing the battery we have to disassemble the whole computer.
even then, it's still not possible. It's glued down heavily.
Microsoft's move towards repairability is the ONLY reason why I'm considering buying a Surface product in the future. These greedy companies think they'll make more profit by making disposable products but there are many consumers who refuse to buy products that can't be upgraded or repaired. Even if we don't want to do the repairs/upgrades ourselves, the ability to take it into a local computer repair shop an have it done is an absolute requirement for me to even consider a product.
Ok, everything seems easy to repair EXCEPT the battery, which is probably the most common component to be in need of replacement. WHY did you make it so that you have to disassemble the whole thing??? And sell the battery with the rear cover??? At that point trade in a new computer...
My Surface Pro is only 3 years old and the motherboard has died! And I won’t be able to recover anything! I am disgusted with Microsoft and will never buy any of their products again!
Oh, no! This isn't what we like to hear. Please reach out to our support team, so they can further assist you with this: msft.it/6058g0QQQ
@@surface the link you provided is not helpful at all. I have already tried to navigate my way around your endless circle of information and come up with a dead end! I bought my surface pro from a dedicated Microsoft store in Toronto 3 years ago but it has since closed. I now realize why. I wish someone had warned me about how difficult it would be to back up and retrieve data from your product due to its design. NEVER AGAIN!
Just buy a new one, too much work