We sure do. Had one this last week. Fixed a transmission issue that had already been to several shops with parts cannon fired, we were the last stop before the car went to the junk yard. Customer is happy and pays. Then comes back inside, saying that his windshield wasn't cracked when he dropped it off, and now it's cracked. We take photos of every vehicle when it is dropped off for this reason. Photos proved it was cracked upon arrival, saving us several hundreds of dollars we would've spent to make it right.
Back in 1996 we dropped off our buick to get a new tranmission and when we came to pick up the car the windshield was cracked. They shop denied that they did it.
@CobraR1993 No photos, and it's your word against the shop's word at that point. Which never ends well for one party. Had we not taken the photo, we would've had to just take the customer's word for it and get the windshield replaced on our dime.
Loving the family content too! We need those reminders that we just not out here busting out asses and not getting the reward of spending that time chill-axing with family and friends
Yea that shit gets me hot, that’s why here in NC, shops including us BAN said customers and Liens on cars as well, folks be trying to say it’s hard to get good shops yet folks be scamming and making it harder for good shops to be kind and nice and help folks out who need it the most, especially when you got camera and paperwork✊🏽✊🏽✊🏽
lol calm down buddy, bad shops and mechanics are way more common then these scammers who are far and few. A lot of people just need their car fixed to continue on not everyone looking to scam goofy. Get out of here with your fake victim mentality
That same Customer will come back sooner or later. Thinking that Alex has forgotten about him. And that's when you tag them. Alex is a good mechanic. Honest hard-working and go to extra mile. Hard to find a good mechanic like him. I hope it gets cleared up. As soon as possible, Like alex , the car doctor said dodge product And you cannot use at the market parts on them
That's why I stopped taking credit cards had a customer dispute a 4000 dollars transmission job few weeks ago I'm process of doing same thing lein and suing
@AlexTheCarDoctor yup I'm a repair shop in North GA guy blew up his transmission pulling a trailer doing HotShot with a gasoline 2500 Silverado i did tranny for him sent him on Road 2 month later a claim and payment reversal,but yes I'll keep you posted of decision my credit card processor comes up with still in dispute I'm dealing with Stripe for transaction which I may stop dealing with all together
This is a problem with taking online payments, because they can use any card to pay if they have enough of a persons information. Or use a family member and then act like they wasnt in on it.
Sorry that happened to you guys. I'm also a business owner in GA- and this is exactly why I stopped taking cards for my low voltage. 8 charge-backs in December 2023. Won 6 loss 2. That was enough for me. we no longer take payment online at our restaurant, you have to come in to pay for your catering order. Signature required, and the ID must match the name on the card.
@@JermaineDrummonds we are seriously thinking of things to put in place. I’m sorry that happened to you though! May you receive what you lost back 10 fold my friend!
Heads up yall...anybody who has a mopar with those ridiculous shipping bumper covers still on is no good. Trust me. Lol. Those yellow covers are tailtell signs.
I really like the end result of your SS Express. Just because a vehicle can carry people in a three row configuration, doesn't mean it has to be a dog. Great job! I haven't built a personal vehicle in a long time. Time for me to get busy on one of those projects of mine. You have inspired me! 😊
My company I work for had to get chip readers because we were bleeding thousands a month. Chip only is the way or most likely money is gone. Too many people have no moral compass.
I never get tired of these videos Alex keep them coming and stay safe buddy God-bless you and your family i wish yall the best of luck with these Unfortunate disputes
I hate that yall have to go through this mess I wish you all were close to me you would be my shop for all my car repairs I love the way you and your wife operate
This triggered the hell out of me. This is why I accept zelle or cash only. You need to do the same thing. Life is too darn hard to do all this work without any assurances of getting paid. I'm not playing with these dishonest losers that want it all but don't want to pay for anything. Change how you accept payment like yesterday. If you don't listen to this, you can't cry and gripe about being ripped off the next time because it will happen again if you don't change this immediately. Your business hangs in the balance. This is mission critical serious.
I’ve been a dedicated fan of the Car Wizard, the Car Care Nut, Dave’s Auto Shop and now you sir Alex The Car Doctor. Please keep making more content it’s amazing and greatly appreciated
Vacation was the best medicine for you guys. Stress was the leading cause of that nasty cold Alex had. I get like that once in a while too. But taking 5 kids on a road trip 😂
I’ve watched several videos of Alex and the fam. They make a great team. They seem to be just down to earth humble people who seem honest in a shady business arena. Enjoy your vaca fam.
hello Alex and Shon, so glad you are getting a break, but on that disputed charge I am smelling a stolen credit card or one that was used without consent, time to call the PD let a detective talk to the card holder I am betting he knows nothing about a repair and that is why he disputed it, so now it is a crime, the court will sometimes get you paid if this guy is convicted
It’s honestly really sad, I’ve gone as far as not taking credit cards on clients I haven’t worked with before it’s not the end all be all solution I’m sure there’s better options but as business owners we already have enough to deal with to be adding disputed charges to the mix especially when services were rendered properly.
This is crazy especially when you have video proof of the job .. I don’t take anything but cash . And a cash app to only certain customers that have been here for a while .. and I mean years . We got so much going on worrying about paying all the venders and making sure they pay us back for returns .. dealing with junk $hit parts .broke customers and somehow that’s my our problem. It’s so frustrating and exhausting.
Im sorry about bad people. I dont know why people cant be honest. People dont understand life can change with a blink of an eye. Be good to others and you get the same in return. If people can do that this world would be a much better place.
I used to run an automotive shop I got customers like this all the time. I would reinvoice customer to the person paying and have them come down and sign in person to confirm it’s them to avoid the fuss with ID. Even camera footage can work in your favor.
What goes around comes around. And this person will have a receipt coming due one day. It's probably not the first time he has done something like this.
The company I work for part-time has been going through that samething. It's happened to them four time in that the last two weeks. They're also doing, we're delivering the products, pay with a credit card. A week or two later, get a phone call from the credit card company saying the card was reported stolen. So the credit card company gives the customer their money back, but the company is out of the money and products delivered.
They could have did debit or credit scam use someone info by hacking and getting their info and using a dummy card or straight hack their card info. That happen to me in PA my card info was stolen and I never used my card in PA someone got my numbers and order pizza and clothes took my last 100 I was like yo. But hope it works out for you guys.
You can't take payments like that its too easy to get someone to fight you if its paid by someone else because its also easy for someone to steal someones cc and eventually they will side with the card holder
Always make an example of those who try to cross you. Especially if you know you are doing everything right. You might just need to be Karma today because Karma might just be too busy.
Man, I have to call you all so I can help you all with that behavior from customers. I have been through this and have won every time, whether it was on my tow company or in the shop. I hate to see you all go through this bs
You shouldn't allow any kind of car to be worked on and paid unless the person who owns the card Is there paying for it in person? Otherwise it's going to be really hard to get your money back, but you need to start taking lots of information. Verifiable information if something smells fishy it is fishy. Wish you all the best of luck!!
13:02 damn, that really upsets me to hear, HATE when people scam people that do legit business, so sorry guys, it sounds as if that person with the car stole somebody's info, or there is a larger scam happening. I hope that lien works out, because frack that person scammer. I like seeing when people use Square, it's a great service (most of the time)
Alex question I’m stumped. I have a 2011 dodge charger 3.6 v6 and it’s having random multiple codes for the ecu and tcm codes are stating loss of communication from tcm and ecm. I have replaced the tcm module and still nothing. I’m not wanting to put a ton into it as it was an auction purchase. What’s your thoughts. I have 12 volts across the board. What should I look into next.
Personally we use PayPal for our card services. Despite them making us change and update and buy new POS hardware and stuff like that, we at least like we have our money in hand the moment the card is swiped. Never had someone try to dispute a charge before that I know of, but that is also within bank's abilities and the like to play all that, I leave that for my husband, the banker.
I’ve been burned by PayPal with the same thing in the past. Had to sue the customer because they sided with the customer simply because their protection didn’t cover my service.
@@AlexTheCarDoctor Sorry to hear that, my man. I suppose when it comes to all services they wanna play those games. I know a bit of it does roll down into how banking works with certain things, but again my husband is the banker, he deals with the card fraud stuff and tells me stories that go way over my head.
Square has a lot of problems, I quite using them and went to a private company and they charge percent for every charge but they have to prove it was not there fault .
I’m pretty sure an innocent person got their card skimmed and it was added by the car owner to pay for the repairs. Would make sense for why it took a while before it was disputed because the card owner would have to dispute with the bank first, and then the bank with square. Definitely Atlanta type activity.
If they used Amex forget it this is the side of business ppl don't know about getting Id info with every CREDIT card will help Ppl know credit cards are on their side just to keep the customer
You have to have the cardholder there in person to make the payment, and sign the receipt, so there's no disputing later. If they want to dispute, let them dispute and not give their card number. Don't let the messed up people mess it up for people who are in a tight spot, but will do right by their obligations.
Down time and rest are very important....I tell the younger guys and gals to take time for themselves and family....I put that above work...there is always a job out there and if they expect you to sell yourself solely to it then run away....I've had those jobs and they always end badly....you have regrets of all the moments you have missed....and scammers suck....we've had it happen in the machine shop where we have made thousands of dollars in parts just for them to try and cancel....now everything is 50% up front with unproven customers...
I had a woman come to the shop I was working at begging to fix her car then when done she called the cops and claimed she wanted her money back we broke her car
Yall may need to start getting copies of ID's and a signed letter or something when payment is made by another person other than the customer. Thats a shame yall going through this.
![FNAF vs TF2 - Episode 2 [SFM]](http://i.ytimg.com/vi/z5b3V2-VLb0/mqdefault.jpg)
Seeing your daughter hug you like that made me smile. I can tell you’re the dad I never had 😢
I just fixed a power steering pump and hydroboost pump on a van like yours. Not too bad of an engine to have to do work on
We sure do. Had one this last week. Fixed a transmission issue that had already been to several shops with parts cannon fired, we were the last stop before the car went to the junk yard. Customer is happy and pays. Then comes back inside, saying that his windshield wasn't cracked when he dropped it off, and now it's cracked. We take photos of every vehicle when it is dropped off for this reason. Photos proved it was cracked upon arrival, saving us several hundreds of dollars we would've spent to make it right.
Back in 1996 we dropped off our buick to get a new tranmission and when we came to pick up the car the windshield was cracked. They shop denied that they did it.
@CobraR1993 No photos, and it's your word against the shop's word at that point. Which never ends well for one party. Had we not taken the photo, we would've had to just take the customer's word for it and get the windshield replaced on our dime.
Loving the family content too! We need those reminders that we just not out here busting out asses and not getting the reward of spending that time chill-axing with family and friends
@@AJamal1Jones it’s my most favorite thing, besides turning wrenches of course.
Yea that shit gets me hot, that’s why here in NC, shops including us BAN said customers and Liens on cars as well, folks be trying to say it’s hard to get good shops yet folks be scamming and making it harder for good shops to be kind and nice and help folks out who need it the most, especially when you got camera and paperwork✊🏽✊🏽✊🏽
lol calm down buddy, bad shops and mechanics are way more common then these scammers who are far and few. A lot of people just need their car fixed to continue on not everyone looking to scam goofy. Get out of here with your fake victim mentality
@@BigSmokeLV clearly this customer did scam
Love the wife's attitude and the fact that she pointed out the truck before Alex. The car doctor pointed out the truck in the background.
He took so long to dispute it because this is now when the bill came in to be paid on the credit card
if they used another person's card, when the person checked their invoice this would've popped out at them
@@hundredlives3910 so it’s the same thing. When the stolen card owner saw the bill is when they noticed lol people LOVE to argue semantics
People have the tendency to take advantage very sad,topping it off especially to hard working companies props to Alex the car Dr
That same Customer will come back sooner or later. Thinking that Alex has forgotten about him. And that's when you tag them. Alex is a good mechanic. Honest hard-working and go to extra mile.
Hard to find a good mechanic like him.
I hope it gets cleared up. As soon as possible, Like alex , the car doctor said dodge product And you cannot use at the market parts on them
That's why I stopped taking credit cards had a customer dispute a 4000 dollars transmission job few weeks ago I'm process of doing same thing lein and suing
@@DaKidMel33 😱 $4,000 dollars!!!! Please keep me updated on that one
@AlexTheCarDoctor yup I'm a repair shop in North GA guy blew up his transmission pulling a trailer doing HotShot with a gasoline 2500 Silverado i did tranny for him sent him on Road 2 month later a claim and payment reversal,but yes I'll keep you posted of decision my credit card processor comes up with still in dispute I'm dealing with Stripe for transaction which I may stop dealing with all together
This is a problem with taking online payments, because they can use any card to pay if they have enough of a persons information. Or use a family member and then act like they wasnt in on it.
Sorry to hear that. People wonder why businesses are so tight with their processes. Experience of being burned is the answer.
@@mph5896 💯💯💯
Thanks for all that you do. I appreciate you sharing this. Keep pushing.
Sorry that happened to you guys. I'm also a business owner in GA- and this is exactly why I stopped taking cards for my low voltage. 8 charge-backs in December 2023. Won 6 loss 2. That was enough for me.
we no longer take payment online at our restaurant, you have to come in to pay for your catering order. Signature required, and the ID must match the name on the card.
@@JermaineDrummonds we are seriously thinking of things to put in place. I’m sorry that happened to you though! May you receive what you lost back 10 fold my friend!
This is why a lot of businesses don't accept credit cards anymore
The great thing is that y'all recorded the repair to the Challenger for the cooling fan assembly. Y'all are gonna get your money👍🏾👍🏾👍🏾
Heads up yall...anybody who has a mopar with those ridiculous shipping bumper covers still on is no good. Trust me. Lol. Those yellow covers are tailtell signs.
Dispute it threw fcc it will over turn it and return funds threw you.
@@davlet53209 I will try that! Thanks
I really like the end result of your SS Express. Just because a vehicle can carry people in a three row configuration, doesn't mean it has to be a dog. Great job! I haven't built a personal vehicle in a long time. Time for me to get busy on one of those projects of mine. You have inspired me! 😊
Never trust Dodge owners in Atlanta!
@@adrian2real is didn’t wanna say that… but… 😂😂😂
My company I work for had to get chip readers because we were bleeding thousands a month. Chip only is the way or most likely money is gone. Too many people have no moral compass.
That’s why they say cash is king🎉
I love how yall complement each other.
@@AUDIO2AUTO she is my wife but she’s also my friend 😊
I never get tired of these videos Alex keep them coming and stay safe buddy God-bless you and your family i wish yall the best of luck with these Unfortunate disputes
Aye 2:58 the whole block knows the car doctor 👨🏽⚕️🚙
@@k_escobar917 lol yeah. It’s a cool community!
Transitions was clean going to the beach 🔥
Wifey was proud of that. She’s been trying to enhance her editing. I’ll tell her you said so 😃
I hate that yall have to go through this mess I wish you all were close to me you would be my shop for all my car repairs I love the way you and your wife operate
This triggered the hell out of me. This is why I accept zelle or cash only. You need to do the same thing. Life is too darn hard to do all this work without any assurances of getting paid. I'm not playing with these dishonest losers that want it all but don't want to pay for anything. Change how you accept payment like yesterday. If you don't listen to this, you can't cry and gripe about being ripped off the next time because it will happen again if you don't change this immediately. Your business hangs in the balance. This is mission critical serious.
@@dominicene3647 me and the wife are working on putting some things in place 🫡
Brother got that shave, I see you. Keep representing Car Doctor
Thats crazy. Some people mess things up for everyone. These scammers are something else
I’ve been a dedicated fan of the Car Wizard, the Car Care Nut, Dave’s Auto Shop and now you sir Alex The Car Doctor. Please keep making more content it’s amazing and greatly appreciated
Vacation was the best medicine for you guys. Stress was the leading cause of that nasty cold Alex had. I get like that once in a while too.
But taking 5 kids on a road trip 😂
@@kootnygreen you are right because I feel so much better now! And those kids keep us busy for sure 😂🤣
Your dad is a whole CDC MD?!!!!....that wrote a whole book exposing a whole industry...🔥🔥🔥like Father like Son.
Impressive 💯
Yep I’ve been there too brother. One ruins it all, I did it 3 times trying to be nice, till I learn my lesson. One ruins it for all
👍🏾👍🏾 Man Enjoy Your Family,You Can’t Lose On Them 😃😃
Don't let these people get y'all down. Scammers will scam.
I would write Square a email letting them know what’s going on
They don’t care they’ll side with the customer
@@Sci-Mon1 you are unfortunately right
Theift of service anything under $500 is a misdemeanor anything above $500 is a felon, bad thing about it its thru civil court.
I never leave home without my tools.
God bless you and your family, I truly wish I was near you so I could be so blessed by your care.
I’ve watched several videos of Alex and the fam. They make a great team. They seem to be just down to earth humble people who seem honest in a shady business arena. Enjoy your vaca fam.
Yall are like me. Aint no way im getting in that water. Good wholesome video here. Congratulations on being awesome parents. Stay blessed.
Alec Shoulders moves when he hit the water was confirmation enough that, that water was cold.lmao
hello Alex and Shon, so glad you are getting a break, but on that disputed charge I am smelling a stolen credit card or one that was used without consent, time to call the PD let a detective talk to the card holder I am betting he knows nothing about a repair and that is why he disputed it, so now it is a crime, the court will sometimes get you paid if this guy is convicted
Beautiful Family ❤
Y'all are amazing.
Love you guys. Always wholesome and informative content. 💯💯💯
It’s honestly really sad, I’ve gone as far as not taking credit cards on clients I haven’t worked with before it’s not the end all be all solution I’m sure there’s better options but as business owners we already have enough to deal with to be adding disputed charges to the mix especially when services were rendered properly.
This is crazy especially when you have video proof of the job .. I don’t take anything but cash . And a cash app to only certain customers that have been here for a while .. and I mean years . We got so much going on worrying about paying all the venders and making sure they pay us back for returns .. dealing with junk $hit parts .broke customers and somehow that’s my our problem. It’s so frustrating and exhausting.
That is so f upd . People ☹️
I love it. my wife and i would always try to find a condo so we could cook our meals. if you have kids meals and drinks cost more than than your stay.
I sure wish you guys weren't an hour away. I'd love to use your shop for my car repairs.
Alex , u need to drop that shop jacket in the merch section.. that bad boy clean!!!!
Hey just get cash only on most peoples vehicles. Can’t dispute cash
Only thing that matter is being a good dad and a good husband. Thanks
Alex I am with you cold beer is good, cold water not so much!!!
Mannnn, ya'll already gots 5 kids. Ya'll don't need no more "alone" time! Hahahaha
So, as dealerships and some others do....the cardholder has to be present and sign receipts...what happened??
Hopefully you get that money back somehow. As for the van that turned out to be a great investment for the money.
What do you think about aftermarket catalytic converters Alex?
The OEM Cat cost over $1,000
Aftermarket Cat cost $200
He comes the Flood Cars!🤣
Now your gonna have to have them to pre-pay or put a deposit down. Or even have an agreement disclosure form holding them reliable for the payment.
For sure watch out for that fellow technicians. Unfortunate as it may be...Occasionally you gotta fire a customer. Trust your gut!!!
That customer already had it planned out and it’s not the first time that person does that… call him out with us. So everyone knows who that person is
Im sorry about bad people. I dont know why people cant be honest. People dont understand life can change with a blink of an eye. Be good to others and you get the same in return. If people can do that this world would be a much better place.
Yup throw a Lien on it !! That car is valuable he gonna end up paying trust me guys … that’s a 15k car all day
I ❤ it, enjoy y'alls fall break!
That sus sort that happened to you Alex don’t let this change you man !
Hey I got a 03 pathfinder se 4wd p1456 do you know what causes this or what is common fix for this type of vehicle
I used to run an automotive shop I got customers like this all the time. I would reinvoice customer to the person paying and have them come down and sign in person to confirm it’s them to avoid the fuss with ID. Even camera footage can work in your favor.
I had one customer dispute a payment a week later after he took the car. Payment company sided with us. Used his wife’s credit card.
That’s a great idea I’ll have to add that to my shop!
What goes around comes around. And this person will have a receipt coming due one day. It's probably not the first time he has done something like this.
The company I work for part-time has been going through that samething. It's happened to them four time in that the last two weeks. They're also doing, we're delivering the products, pay with a credit card. A week or two later, get a phone call from the credit card company saying the card was reported stolen. So the credit card company gives the customer their money back, but the company is out of the money and products delivered.
As a Big Jay, I can confirm if I was in this situation I would be in jail!🤔🤫😜😳
They could have did debit or credit scam use someone info by hacking and getting their info and using a dummy card or straight hack their card info. That happen to me in PA my card info was stolen and I never used my card in PA someone got my numbers and order pizza and clothes took my last 100 I was like yo. But hope it works out for you guys.
Oh no they got scammed now the shop is about to scam the next 5 people 💀
Take them to small clams court and charge for your time going to court also small clams are up to 2000 max if more the it is regular court .
You can't take payments like that its too easy to get someone to fight you if its paid by someone else because its also easy for someone to steal someones cc and eventually they will side with the card holder
Always make an example of those who try to cross you. Especially if you know you are doing everything right. You might just need to be Karma today because Karma might just be too busy.
Man, I have to call you all so I can help you all with that behavior from customers. I have been through this and have won every time, whether it was on my tow company or in the shop. I hate to see you all go through this bs
You shouldn't allow any kind of car to be worked on and paid unless the person who owns the card Is there paying for it in person? Otherwise it's going to be really hard to get your money back, but you need to start taking lots of information. Verifiable information if something smells fishy it is fishy. Wish you all the best of luck!!
13:02 damn, that really upsets me to hear, HATE when people scam people that do legit business, so sorry guys, it sounds as if that person with the car stole somebody's info, or there is a larger scam happening. I hope that lien works out, because frack that person scammer. I like seeing when people use Square, it's a great service (most of the time)
100% lien the vehicle.
Alex question I’m stumped. I have a 2011 dodge charger 3.6 v6 and it’s having random multiple codes for the ecu and tcm codes are stating loss of communication from tcm and ecm. I have replaced the tcm module and still nothing. I’m not wanting to put a ton into it as it was an auction purchase. What’s your thoughts. I have 12 volts across the board. What should I look into next.
That's ok. you ban her and call your friends who also are mechanics in the area. We got pictures hanging of the few who bounced checks with us.
That brother just said, "what the heck" file a police report, put them laws in they life.....!!!! YES IT'S A SCAM!!!!!
Personally we use PayPal for our card services. Despite them making us change and update and buy new POS hardware and stuff like that, we at least like we have our money in hand the moment the card is swiped. Never had someone try to dispute a charge before that I know of, but that is also within bank's abilities and the like to play all that, I leave that for my husband, the banker.
I’ve been burned by PayPal with the same thing in the past. Had to sue the customer because they sided with the customer simply because their protection didn’t cover my service.
@@AlexTheCarDoctor Sorry to hear that, my man. I suppose when it comes to all services they wanna play those games. I know a bit of it does roll down into how banking works with certain things, but again my husband is the banker, he deals with the card fraud stuff and tells me stories that go way over my head.
Square has a lot of problems, I quite using them and went to a private company and they charge percent for every charge but they have to prove it was not there fault .
I think the customer and the card holder are in this scam together. They are either friends or are related to each other
Definitely was a scam and the people in it.All three people in it knew about it and planned it
I’m pretty sure an innocent person got their card skimmed and it was added by the car owner to pay for the repairs. Would make sense for why it took a while before it was disputed because the card owner would have to dispute with the bank first, and then the bank with square. Definitely Atlanta type activity.
If they used Amex forget it this is the side of business ppl don't know about getting Id info with every CREDIT card will help Ppl know credit cards are on their side just to keep the customer
You have to have the cardholder there in person to make the payment, and sign the receipt, so there's no disputing later. If they want to dispute, let them dispute and not give their card number. Don't let the messed up people mess it up for people who are in a tight spot, but will do right by their obligations.
Down time and rest are very important....I tell the younger guys and gals to take time for themselves and family....I put that above work...there is always a job out there and if they expect you to sell yourself solely to it then run away....I've had those jobs and they always end badly....you have regrets of all the moments you have missed....and scammers suck....we've had it happen in the machine shop where we have made thousands of dollars in parts just for them to try and cancel....now everything is 50% up front with unproven customers...
I had a woman come to the shop I was working at begging to fix her car then when done she called the cops and claimed she wanted her money back we broke her car
cant be nice to people. sad but reality
cops cant do anything in that situation anyway lol its a civil issue
I am a mechanic and I do cash only no cards
Good put a lien on it. Let us know what happens
Enjoy your time off you and your family
Yall may need to start getting copies of ID's and a signed letter or something when payment is made by another person other than the customer. Thats a shame yall going through this.
I wish y’all was in Tx
have good time with fam on beach
They probably stole or used and family members card without them knowing. Sucks you got had by a predatory customer.
Don’t worry it’s a dodge it will be broken again can’t help everybody let other shop around know about this customer