Operation Management: Chapter Seven: Quality Management & Control

Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. However, customers will have different requirements, so a working definition of quality is customer-dependent.
In this video, we will see the following points
Meaning of Quality
Determinants of Quality
The Costs of Quality
Quality Circles and Quality Improvement Teams
International Quality Documentation Standards
Total Quality Management
Quality Control and Improvement
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[@SisayMulu-ut1wl]

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