Barista learns sign language for customer
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- Опубликовано: 7 май 2016
- It's pretty easy to have your order messed up when you're ordering from Starbucks; it's even easier if you're deaf. Steve Hartman went "On the Road" to show how one barista in Virginia is going above and beyond to change that for one of their regulars.
Love that he saved the note
I love that he framed it. 🥰
When I saw it in its frame, that's when the tears spilled over.
Yes. Agreed.
And framed it
I think Starbucks is overpriced but everybody there is always nice
That Rhymed..
What's Starbucks has to do with this video? 🙄🤔
Tami Flu the barista works at Starbucks 😂
The workers, not sure about the costumers, the Starbucks where I live got some mean snobby-looking people
Was that meant to rhyme
Great story but kind of pathetic that CBS didn't caption this video so that Deaf people can have "the same experience as everyone else."
A deaf person's tv would already be programmed with captions.
Yes, as long as they watched this story at airtime. If they weren't able to watch it "live," sorry, out of luck!
Charles Watt damn. great point
Always someone rains on the parade
2 years later. Hopefully you realize that they captions on and off features are on all televisions, whether a smart tv or a regular one. Hopefully you're still in good health and have matured a bit
I've been teaching myself ASL for my regular deaf customers at Burger King. It's awesome to be able to communicate with them :)
Hi Emily - Absolutely beautiful. It makes 2 people happy at the same time. May the sun always shine on your face, and the wind always blow on your back, Ted
Emily Baker ...👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏
Emily Baker I’m trying to learn a little rn for my summer job at Subway
@@pianochicky that's wonderful :)
Cool
i work at a grocery store and a girl came in and wanted to apply for a job, and she asked me for help. she was deaf. it had never hurt me so much to lack comunication with someone, so i decided to start learing asl and i still am. i never know what will happen tomorrow, and i might need it :)
I love signing to deaf people
My birthday is on July 19 1996
Olivia Jakubczak Why are you putting your personal information online? Delete your comment.
Kc Shuaipi we have a close family friend that we've known since we were little. My mom grew up with the mother and I grew up with her son. The mother is deaf and it hurts to not be able to communicate with her. I have recently got interested in PSE so hopefully I can start to communicate with her more. :) Her son will hopefully help me, since he's had to learn it fluently in order to talk to his mom.
What happened!!?
When I was a cashier, I had a woman come in who I believe was deaf/hh, or possibly could hear but not speak. She gestured to me showing she had 2 croissants in her bakery bag. I rung up the order and made sure to face her whenever I had a question and when I told her the total. At the end, she signed thank you, and I signed you're welcome right back. I'll never forget the way her face lit up throughout our interaction. Learning ASL and learning about Deaf/hh is so rewarding, for both hearing and deaf people!
"I had a woman come in who I believe was deaf/hh, or possibly could hear but not speak"
Masey, you really need to go back to school, or you're going to be ringing up, sorry, runging up orders for the rest of your life.
@@armybeef68 Always have to find something negative to say, huh? I now have a bachelor's degree in ASL/english interpreting :)
@@masey423 wow, you go
@@masey423 I’m kinda amazed how your comment was 4 yr ago and u replied ... 😂
Nice meeting you
This is so inspiring! I've been learning ASL in hopes of talking to a deaf customer we have at the comic book shop. He doesn't know it yet, but I'm so excited to be able to finally talk to him properly.
I felt this same way talking to people at my retail jobs, through ASL. The look of surprise and joy on some of my customer’s faces was priceless and worth everything in the world to me.
I learnt sign lenguage so I could comunicate with a friend in highschool. He had cancer and some serious conditions so he passed away. I still fell sad about it and I cried when a deaf person signed me for directions on the street and was impressed that I knew sign lenguage. I felt that my friend helped me to help others with their problems. I hope you're in the place you deserve Tyler, thanks for everything. Till we meet again.
99% of the comments: IM leArNing SigN lanGuage To CommUnicate wiTh my cuStomers aT mCdonaLds.
I learned Polish so I could speak to a girl who kept coming to my store. She didn’t speak a word of English and didn’t know how to ask for things.
I’m with her now. Don’t know how it happened.
u r lucky mate
A little compassion goes a long way.
wanted her green card.
Edward Reis HAHAHAHA
excellent 👍
Im a cashier at mcdonalds and I'm looking up "how to learn sign language" for the same purpose, and i acidently dtumbled upon this video. I've had about 9 deaf customers in the 2 months I've been here and its inspired me to learn. I want them to feel welcomed like everyone else as well! Im glad I'm not the only one
You should propose that to Mcdonalds as part of training
@@onenighttoremember
"and i acidently dtumbled upon this video"
The only problem is, she has to be able to speak English first.
ignoring what the person above me said.
i hope you achieve your dream!
@@armybeef68 there is another problem. You’re probably brainless, because you equate typing on a keyboard as “speaking” a language.
Me too and I’m lucky to help out the deaf customers when I see them to be able to communicate with them even if it’s just the basic sign language cause nobody else knows it My BFF from Oregon taught me when we were in high school together I live in South Jersey on the east coast now
I did that once and my GM/shift manager were surprised but I just explained that I had learned that from my BFF who is partially deaf when he came back a few months later I noticed my GM watching me communicate with him and knew I was a good asset to her store so I know if she gets deaf customers I’m pretty sure she’ll call me up to the front and sign for them (I work in Back Cash)
ironic how the video is about ASL and accessibility however there arnt even captions on the video...thanks...
Yeah, and filming him from the back while he’s talking....
Lol because he’s signing already. The note and what he says is literally the whole story so the news team doesn’t “waste money” on transcribing this video.
@@AshantiLuvMe What about the barista girl? Or the off screen interviewer? It's not only the deaf man thy need to understand. And not every deaf or heard of hearing person knows ASL.
@@mia-saraking5479 oh snap. Lol you're right.
@@AshantiLuvMe not everyone that needs captions is deaf or can speak american sign language, i need captions because of my processing difficulties
loved this i am a cashier at a walmart i have been studying asl since i was little i am not deaf i just love the language and one day i surprised my reaguler customer who is deaf by signing to her she was amazed that young girl like me who is not deaf can love asl as much as i do my dream is to be a interpreter to help the deaf i just have perfect it first i am not perfect at it but good enough for now
Glad to see that you want to help
As a former interpreter I will caution you on the ‘help’ part of your post. If you want to ‘facilitate’ communication between Hearing and Deaf people, go for it. You will find that it is a very mixed bag littered with obstacles you cannot yet fathom and only realize once you’re ‘in.’ Help, as you say, is viewed as paternalistic in the Deaf Community. Best of luck should you pursue this vocation. It is extremely difficult and not for everyone, especially ‘helpers.’ Sorry if it seems harsh, it’s just the reality and I don’t want you to rush into something with an attitude that the Deaf Community will rebuke.
❤️
@Brittany Lemin bit late to reply but isn't walmart a terrible place to work at?
"surprised my reaguler customer"
"i just have perfect it first i am not perfect at it but good enough for now"
Heck, you can barely speak English, forget about ASL.
She deserves a pay rise 👌
Nice meeting you
okay so yeah, im crying. ASL is far from easy, and she went WAY out of her way to make her deaf patron feel exactly the same as every other customer. thank God for people like this.
The fact that he kept the note made me tear up. This story is wonderful!
Give that barista reward and a pay raise
One act of kindness can change the world.
@Hello there, how are you doing this blessed day?
It's nice to know that customer service is not a forgotten art. She went the extra mile to provide excellent customer service to her hearing impaired customer. She didn't have to do it but because she did she will be greatly rewarded if not on that job but in her life in general
I was shopping at a local Walmart and was trying to find a product, so I asked a stocker that I happened upon just down the aisle. He held up one finger and proceeded to walk away. I didn't know he was deaf so I just figured he might have been shy and waited for him to come back, which he did with someone who was able to help. I took a stab at 'Maybe he's deaf, but I know how to say 'thank you',' so I approached him again and did the sign for 'thank you'. His eyes lit up and he smiled and said 'you're welcome' back. I have made time and learned a couple more signs since this interaction for the next time if I ever happened to cross paths with someone who is deaf so I can at least say 'hi' to them or comment on the weather.
The perfect customer service example .
We should all take a life lesson in this seeing videos like this still shows hope in humanity
@Hello there, how are you doing this blessed day?
I’m doing well. How are you
@@anthonytaylor4348 Great, how’s your day going and what’re you up to?
Kindness is the language the deaf can hear and the blind can see.
I’m trying to learn sign language for one of my deaf customers. He’s so sweet, I just want to make him feel like he’s not alone.
That Barista definitely deserves a promotion.
What a beautifully inspiring story❤❤❤Sometimes we don’t realize the impact an act of kindness can have on someone else🎉🎉🎉
God bless this young woman. This is what this world needs!
Kindness is who they are'is the most sweetest and truest statement,some people are just kindness
She learnt that skill for him but she has that skill for life now. It will come in handy at some point and in the future it may bring a bit of joy to someone else too.
i did that for one of my guests and it was an amazing how happy it can make someone. i was so happy i could do something small for someone that would mean the world. i am so glad to see others taking time for others as well.
That lady needs to be a manager or trainer. Amazing person
GOOD FOR YOU GIRL!!👏👏👏👍 VERY PROUD OF YOU!! I'm an ASL student learning it to be an interpreter! Keep at it and learn it well! 👌 The Deaf community will thank you and be most appreciative!
I worked as a receptionist and Spanish tutor at my college before quarantine, and I noticed one guy with hearing aids never interacted or responded much to my "Good morning! How are you?" with a big smile and wave, so I decided to learn basic signs to say, "Hi! How are you?"
I will probably never see him again since it was the last day before school went online, but it was really sweet to see his face light up when I literally spoke, well, signed, his language. I also now have a sign name! It's a mix of the letter A and the sign for Film.
Language is amazing.
Nice meeting you my love
That is nice that she was willing to learn ASL for him so he could be like a normal person.
Her gesture of learning ASL is heart warming ❤️
Nice meeting you my love
All it takes is just one person, one act to make a difference in someone's life.
"Kindness is who they are." That was beautiful.
As a Starbucks Barista and having a deaf cousin she made us proud bless her heart❤️🥲👏🏽
We need more people like this in the world
We need more people like you in stores and others places like that.
I’m an asl interpreter, and this brought tears of joy to my eyes! ❤️
"Sometimes customer service gets a bad rep, and it's often well deserved" Did you have to include that? Mostly it's customers who give *us* a hard time. Other than that, that barista is one awesome, inspiring person and deserves a promotion!
Ragga Yeah.
But is he wrong though? Not really.
Nice meeting you my love
Kindness is who they are and the customers all they care about.
It is refreshing seeing videos that show people do care about their fellow human. It is not that hard, but instead most people only think about themselves.
@Hello there, how are you doing this blessed day?
She is the kind of employee that you want. You can train any skill but this kind of attitude and drive is priceless in a person!
i did the exact same thing for my old retail job because we had a deaf regular, and it actually helped me get my current better job! :D
in the interview for my current job they asked the usual "when have you gone the extra mile for a customer" type question,
and i used that example and they gave me the job without even needing to wait for a call :)
goes to show, give kindness and karma will give it back to you!
Watching in 2020, reminding myself there is still good in the world.
😭❤️
A barista at a Starbucks that my mom usually goes to now just knows what she wants every time she comes in
She deserves a raise for goin above and beyond
I'm not even gonna front or cap ... sitting hea crying like a baby I ain't cry in years something about it got to me I'm a proud black man we need more compassion n love just respect for each other she's a great woman
When I use to work retail we had a family come in that was deaf and one of the girls called for assistance and I came up front to help and she was “can you help them? I don’t understand them they don’t speak English”. I greeted them and used what little asl I knew which was just abcs and thank you. I helped them find the items they were looking for and made sure they were okay before heading back to my department. The smiles on their faces is not something I’ll ever forget and while my asl is still a little rusty it doesn’t hurt to have as like any other language it helps someone feel apart of the world or included then it’s all the more reason to learn
This is so kind of her
I love how her coworker looks at her proud
She is a very beautiful young woman who actually cares about people. I really wish more people like her.
Its fascinating, knowing that when I watching him sign. He’s so friendly. Also he’s a good friend.
This made me immediately tear up good for you Crystal bless your heart it's a very rare thing to see anyone help anyone else nowadays everyone is so self-centered and even sometimes make fun of the disabled Crystal I love you and I wish there was more people like you you have a heart of gold.
ASL should be a required core class for K through 12.
Indeed, plenty of useless classes that they can get rid of cause we'll never use them after school
Honestly
Only learned the alphabet in sign language when I was in kindergarten
G60J60F80 or atleast be an option in highschools, only some highschools give asl classes but sadly mine doesn’t i wish i could learn it’s just hard finding resources to learn
I love stories like this one. I love the beauty of sign language. It's one of the most beautiful languages to watch.....
Awww this is truly lovely customer service for people with disabilities ❤️❤️❤️
I wish every food place was required to have at least one person who knows sign and one who knows Spanish. And one who knows CPR. Think of the good it would do.
See.. now he can go in there and feel like an individual, all thanks to one gracious person who wanted him to feel like everyone else. Lol. He got what nobody else in that room got that day. Special attention. My hats off to that woman. She walked a mile in someone else's shoes just so he could.fit in. That's love.
@Hello there, how are you doing this blessed day?
I like that she cares about her costumers to learn learn how to do asl. That is so kind of her.
People like that should be more valued and their pay adjusted.
Thats "Dedication", not just for her job, for her life, she's getting out of her confort zone.. That's just awesome...
I work for amazon and my facility has many deft employees, the fact that it’s mandatory to learn ASL makes us a lot more educated and beneficial for the future.
A true act of kindness and inspiration.
I did exactly this when I managed a liquor store. I had a deaf couple who would come in and get a bottle of wine every once in a while. It felt wrong to have to use a notepad to communicate so I learned basic asl. The look on their faces when I started signing made every sleepless night of practice worth it. That feeling and seeing them smile was worth a million bucks. They were shocked and thanked me profusely. What took me 3/4 weeks made an impression that will last a lifetime. It’s important to be kind to those around you and this was something I felt I needed to do. I enjoy when I can make others smile
God bless your heart❤️💞 for doing this. You have no idea how much this means. I'm 51, my parents, aunt & uncle are deaf from birth. I speak fluent ASL since childhood. I have found myself in many situations where I've acted as an interpreter for deaf people in daily situations. One thing, with everyone wearing 😷 these days, deaf people who read lips cannot do that anymore & it is has become another communication barrier😩😢
Thank you again! 🙏❤️💞🤟🤟🤟
She’s a true gem!! Way to go, girl!! Thank you for what you did and what you are doing. You are going to go so far!
The amount of unintentional puns in this video is amazing.
That interpreter was amazing as well. I didn't understand everything the man was trying to say, only a few words. But he made it sound so genuine & not like the man was being interpreted.
Tears she is an awesome individual...glad they were there to share
I am very appreciated by that because I'm deaf too and it means a lot to know that the can still be good, good people to others like my kinf
In a situation like that they made each other feel equally as special in this world
I learned Spanish just for a few regulars I used to have at Walgreens. But my manager said I wasn't allowed to speak Spanish to them since I'm "not Hispanic, which could offend the customers." LMAO I quit like a week later
Amazing person going further to help someone. Same goes for the people in the comments who have done the same. Y'all are incredible.
I think that's really cool and sweet of her. With that same level of focus and dilligence, she could do a whole lot better than just working at Starbucks.
Crystal u have a beautiful heart to care so much about your customer. God bless you
She is one in a million. Everyone should be like that,
That’s why I learned sign not just cuz my kid is deaf but because I think everyone needs to learn it
That's awesome, she is so thoughtful kind and compassionate
I will never go back to Starbucks again. When I was working on an ambulance about a year ago, myself, my partner and two police officers were drinking our coffees and talking, A barista came over to us and told us we had to leave because we were scaring the other people. Starbucks will never get my business again. That being said this lady was awesome. I commend her for doing that one little thing, it made his day and that’s exactly how it should be.
@Hello there, how are you doing this blessed day?
Kindness is the language the deaf can hear and the blind can see - Mark Twain
Now that’s a good employee 👏🏻👏🏻👏🏻
I'm learning how to sign because not only am I passionate about it but because everyone deserves an amazing experience
How in the world would you dislike this video? Like seriously?
Anyway this was so sweet.
Bless this wonderful girl she is amazing 🙏🙏🙏
the worker went above and beyond what was required,, God bless her !!
Made my eyes well up ... beautiful gesture well done that young lady 🙏
My sister is deaf and I can sign but she has cochlear implants so she can hear but whenever I meet someone who can only sign I always sign back to the best of my ability, sometimes I can’t sign certain things so I always apologise but it makes them smile when I sign back, even if some of it means absolutely nothing at all.
my heart is happy ❤❤❤
What a beautiful person this lady is
This world needs ppl like her in it!!!
I’m hard of hearing and use sign. I’m so appreciative of those who learn or at least spell sign. Makes it easier for me.
Awesome! This just says she cares about her customers and a heart. Kudos to this young lady. May the same karma follow her thru out her life. Thank you and have a wonderful life. 😊💕
That was so nice of her to do that
Beautiful action by a person with a kind heart.
I hope she was given a raise
Starbucks should do something for her. She deserves it for going above and beyond.
I work the developmentally disabled population, I was inspired to learn ASL when I met with an individual who is deaf. I wanted to effectively communicate with everyone properly. So I've been teaching myself the basics and plan on taking classes as well.
Excellent young lady, well suited to customer service.
Wow, what a lovely gesture