Best in Business Excellence and Innovation 2023│ESAB

ESAB, the global leader in welding and cutting, is operating its BSC in Budapest with over 220 dedicated professionals. In the past year, this industry heavyweight created a significant impact with the successful implementation of a groundbreaking Delivery Process, partnering with a third party to optimize transportation and streamline deliveries. The outcome is a substantial boost in customer satisfaction and an impressive reduction of transportation costs by over 320,000 EUR annually. This project serves as a prime illustration of ESAB's commitment to going beyond the expected role of their Customer Care team. They assumed ownership of a critical business challenge, engaging all relevant stakeholders and leveraging the vast scale and visibility of their Shared Services model, a core pillar of their strength.