These 10 Communication Phrases WILL Transform Your Relationships Forever!
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- Опубликовано: 5 июл 2024
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What do you say when a deal seems to be going nowhere? Maybe you sense resistance from the other side, but don't know how to ask about it without it sounding intrusive...Chris goes over the top 10 Labels to use when you reach an impasse in a conversation.
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!
Thanks Chris! I love your methodology.
## Use when people change their body language.
1. It looks like something just crossed your mind.
2. It seems like you're uncomfortable with me.
3. It seems like you're hesitant.
4. It seems like you have a reason for saying that.
It seems like you have a reason for saying that?
5. It seems like you have a reason for...ACTION
It seems like you have a reason for...doing that?
It seems like you have a reason for not finishing the work.
> Mislabels are fine. The other party will feel compelled to correct you.
## Final - Last ditch effort.
6. It sounds like there's nothing I can say to get you to change your mind.
It sounds like there's nothing I can say to get you to change your mind?
## When people call you or approach you to ask with "how are you today." Use this to cut to the chase.
7. It sounds like you have a place you want to start.
## When the other party objects that the price is too high.
8. It seems like the value's just not there for you.
It seems like the value's just not there for you?
## Proof of life issue label. It's okay if this is a mislabel. Mislabels are great tools to uncover the truth.
9. It doesn't seem like you're ready to make a commitment.
It doesn't seem that you're ready to make a commitment to us.
> More than 20% of what you feel are opportunities are fake opportunities. Use proof of life labels in the first 30 minutes of the conversation if you're getting a sense that the deal won't push through.
10. It seems like you're still shopping around.
It seems like you're still shopping around?
@Kevin, 🙏🏻🙌🙇
replying to this to come back 🤝
😅
What a great summary of this video🔥
I’d love a copy of the summary👍
Here's a label that definitely doesn't work... The backstory is I had an employer that was psychotic, yelling at me, and accusing me of lying when I was simply relating accurate but contradictory facts about what someone else had said. After 5 mintues of trying to get them to understand I was honestly recounting the contradictory statements and the conversation was going nowhere because in their mind if the statements were contradictory then I was lying, I realized I had to change strategies. As the awesome Black Swan that I am, I remembered the appropriate order of negotiation was Label, Mirror, Question. So I prepared my first label, with all the tactical empathy I could muster: "It seems like something is wrong with your brain." BOOM. Fastest negotiation I was ever apart of. Was walking out the door 10 seconds later with no job. But really I wasn't disappointed. I hated that job, my hateful bosses, and coworkers, and I was smiling on the way out. So I guess it did work afterall XD
😂
@@deinvestor1.1 the struggle is real 🤣
An awesome black swan indeed 😂😂
I love that but, if you didn't want to terminate that relationship, you could have tried "It seems like this is about more than (whatever he was ranting about)." I've found that when people fly off the hook like that it's not just about one thing. It may not even be about the thing in question, at all. I'm not claiming that I'm any better at dealing with hotheaded jerks but, from the calm of my living room, I can see that another tactic was available to you.
love your story telling LOL. I wish you the best
I wish I knew #7 before. The how are you question, totally disarmed me one time. Thank you maestro!
This is gold tight here!!! 🎉 I love all the wisdom you share!!
Love the content! I purchased the book and use the suggested tactics daily with success!
Awesome, thanks much!
-It seems you are not ready to make a commitment.
- Commitment?
- It sounds like you are still shopping around
- You night think I want free consulting
- free consulting?
- consulting?
- free?
- yeah, pick me up by 9pm, let's have some drinks.
Wow! This is gold! Thanks, Chris!
Excellent...thank you!
This is Gold!
Thanks Chris
so kind
Seems like a powerful list of labels
This is awesome mr voss
Attended your workshop in San Diego in 08/2018...always learning. Thank you Chris. -Darryl
Its great to be able to notice your skills when your pitching the mailing list!
That got me to sign up for the newsletter!
@@Rob-ub3bb Welcome to the team!
Ok thanks
Chris thank you for such wonderful information. Can you maybe do a video about how to deal with buyers at stores that don’t answer emails? I really need help with that. 🙏
Gold!
I need to rewatch this and take some notes. Great content Chris!
Is there a difference between "it doesn't seem like you are ready to make a deal with us" and "it seems like you are not ready to make a deal with us"? does the change from "doesn't seem" to "seems like…not" have a different effect?
The first feels less empathetic.
tried a couple of tips from the audio book in an email "it seems like you had some important issue that you wanted to address, i feel you had important suggestion that would add vaule" the zoom meeting was cut short, " how would you like to address these issues ?" blown away it actauly worked -conflict resolved ---- it also helped me by not rushing in and using emotions in replying to emails and start to think and understand the clients view so that i can use these techniques. I found something on you tube that actualy works, i now keep trying to find situations where i can use some of these tips. Im now telling everyone about this stuff.. im just blown away. thinking of signing upto a course which is rare for me im such a tight arse.
this guy is the real deal. Super practical, keep on using tactical empathy! We as humans just want to be understood
Imagine amount of money you will save by cutting BETTER deals plus the amount you will make as a result of using our techniques. NOW, imagine the amount you could potentially LOSE if faced with a skilled cut throat negotiator. We do not want to see that happen to any of our Black Swans. Would you be opposed to downloading our FREE EBOOK? www.blackswanltd.com
Since 2021 i heard that and im working on that why you now comeback here ❤
Using your knowledge to help prepare for new jobs
Excellent!
Thank yoy
No Thank You for your support!! 😁
Yes i dednt do that ❤im done that ❤
I don't know a whole lot about you or your organization. I genuinely hope that I can afford to get some training from your organization in the future. This I will say, since I discovered your teachings one thought has always crossed my mind..." This guy's a superhero" trust the force Mr. Voss 😉
It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
Loving these videos Chris. I'm planning to do your masterclass in January but would love to hear your advice on how STOP my self saying too much.
I tend to mirror or label in a shitty tone that shows my underlying insecure/aggressive nature or add some comment on the end that betrays me....
I am trying to shift but 45 years of conditioning is hard to break....
Many thanks.
Use a cool calm fm DJ night voice. It could cover for some of your errors.
Hard to break?
Me too. I get very angry when people are unfair and disrespectful. I feel the need to plint out their behaviour to them
@@gabigabi9248 learn and use the nonviolent communication , it's a good tactic
Try smiling and slowing down your cadence when you label and mirror. For more tips visit us at www.blackswanltd.com and download our FREE EBOOK
Need some m8nuts. Apreciate your help, sir.
Finish the work? This is supposedly the most anchored part of the deal. We can summarize this frame as fair to deal with. The way to do this is by finding a way to get this transaction go through. The deal is to be reinforced with resonance. This can be diffused if a negative comes up. Today would be good and now would be better. That's the way to regard this with the best tactics. It's gonna be a way to get this done so that the label is with having the correct conditions for. That's how this is done. It's gonna take some time to know what amount you think about. That's how to see this difference. We can continue to negotiate this, Chris.
Any tiips on negotiating with a cable provider who is in a dominant position?
No. They always win. They hold all the cards.
When the counter party is clearly confused by multiple syllable words though ...
It seems like you got it right 😂😂
If a person on a sales call says “I’m not interested.” Would it be a good idea to use 4:52 “it sounds like there’s nothing I can say that would change your mind”?
It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
@@NegotiationMastery It doesn’t seem like there are options for what I’m looking for. Is there something specific you had in mind?
❤️
3:00
6:25
7:10
What if the whole world used your skills then how they will react to each other?
Collaboration
I'm not just going to say I'm enjoying @theblackswangroup I'm religiously following you guys principles.
I'm a born negotiator but I needed some help to kick off as a professional and here I'm just taking notes and my skills keep getting BOOOMER. Holy GOD 🙏
A little editing would go a long way
Very true.
Is there a Telegram group?
Feels like a great idea
It seems that RUclips is not an appropriate channel for you.
a telegram group?
\
how much cost your class mr voss?
Hey! Great question. Head to this link and we can set you up with more information:www.blackswanltd.com/contact-us
Chris it seems like you want me to be more successful.
Your classes are expensive how would I be able to afford that?
Sounds like you don't see any value in our services?
@@NegotiationMastery😂
The rabbit gets a carrot 🎄
Go fast alone. 🤑 Go far part of team. 💰👍
They message to me hollywood and bigman i dednt accept i egnoreng ❤
I will return.
at 1.25x speed its a lot better
I think Chris made the hostage takers fall asleep 😂
For some reason I can hear you speaking
Do you believe since im working never recieve my salary ? Uh my god
Have they told you why you have not been paid?
You do a lot of selling...... I wonder how you would change things if you were the one buying trying to get a deal.... or not ripped off.
Be prepared to spend $1000 an hour for training.
Communication copied relationships happy Jessica till thanks please boyfriend