RICH CHEAP CUSTOMERS RANT! | Know Your Worth | Grow A Backbone | pt.1
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- Опубликовано: 8 ноя 2019
- RICH CHEAP CUSTOMERS RANT! | Know Your Worth | pt.2. In this video I make funny jokes about the struggles of starting and growing a small scale landscaping business. From under quoting jobs and understanding that landscape maintenance is a luxury service. Keith Kalfas will make you laugh and inform you of the pitfalls of being a new entrepreneur in the green industry.
RICH CHEAP Customers Rant (Part #2) • RICH CHEAP CUSTOMERS R...
#landscaping #startup #rant
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I use to give a quote then leave and 2nd guess myself because of their reaction when they hear the price. I realized quickly they they were just cheap or trying to get it cheaper. I stick to my quotes now because I found those that make the faces still accept services at my prices. Like mulch I went from 75 a yard to $90. Next year $95. Great videos and you’re making a difference.
I relate to this so hard.
Ugh. Especially during the COVID era now they just stop responding to phone calls or e-mails. At least with the faces you could gave a facial reaction too.
With delivery and installation on that pricing, plus the price of the mulch?
Bro I legit dig your personality. You're 100% right. I watched my dad work as a trucker then come home and work for some of those type for $10hr. My dad would be gone all day for 100 bucks. Those people steal they steal from your wallet, your family, and your spirit.
shame on the people that do the work that cheap tho man! We have responsibilities to our industry as business owners to keep prices up!!
I do tutoring and I had one client who was flat broke and offered $20/hour and always saying nice things about me. Keep in mind it's really $20 for the one hour of tutoring PLUS sometimes 45-60 min of traffic PLUS 10-20 minutes of going overtime or just small talk with the parents PLUS a lot of other nonsense sometimes.
Years later I learn how to look up mortgages on properties and I discover they have $700k+ equity in their home.
I just started implementing this. Zillow got something right
This dude is saying what everyone else won't be saying. Love you bud. you're amazing and the reason my business is doing so well is in part because of you Keith. God bless
In the first couple years of my lawn care business, I built up about 40-50 lawns per week at very low prices. I wasnt making much money at all. The following year, i raised prices to what they should be, and what we needed. I lost pretty much half of my clients..some people only higher you cause YOU ARE CHEAP! Since then, i have replaced the lost clients with people paying the right price. It takes a strong back bone... but is much needed in your business.
Man you really know the whole story! This is exactly how it all happens.
If you provide the best service experience possible, in skills, results, and professionalism, the only way to increase the customer's pleasure is to charge a high price. If you dazzle them, their happiness with the results will be greater the more they have to pay.
So, for those committed to providing only the best, you owe it to your customers to charge more than everyone else in your area. That's what I do.
I love being a solo operator and I want to thank you for the countless lessons, tips, forewarnings and problem solving advice throughout the years. You have always provided the content a guy in my shoes seeks, im not a multi-crew business nor do I desire to grow that much. I love feeling like I don't work, I simply feel busy, and along with your knowledge have been able to go from making $2,000+ my first year (started in June 2019) to $70k+ this season (2023). Next season with price increases and going weekly service exclusively I will be clearing $100k. THANK YOU THANK YOU THANK YOU and I can't wait to meet you one day at the Expo to say it in person. Even if you don't remember this comment when the day comes, I owe you a real life thank you, Keith.
This is awesome to hear. Stoked to hear about your success. Keep me in the loop bro.
A brand new rake! lol hilarious bro
bin watching you a minute Keith, your exactly right, Had a customer not a client ( there's a difference) after a long debate and they wasn't having a reasonable rate (with all the extras as your finishing of course) i just agreed to save some face. (because i value my time) I loaded back up my equipment and just took off and they was just relentless with the apologizes on the text. It was so satisfying as i went on to the next job that made me 3 times the profit in half the time.
One thing a lot of business owners don't realize is that anyone who's paying to have their grass cut, landscaping done, etc, MOST of them not only can afford it but can afford to pay more than you're charging and most importantly they absolutely DONT WANT TO HAVE TO DO IT THEMSELVES.
You're giving them that TIME back that would normally be taken away by them doing lawn care themselves, is in some cases INVALUABLE because time is money and they want that time to be making more money working, or spend that time w their family, so think about that if you ever feel your prices are "too high". Most likely they could afford to pay 25% more than what your charging, wouldn't bat an eye at an increase and it's totally worth it to them to FREE UP THAT TIME for things they deem more important.
Out of all of the videos you've made that I've watched and there's many of them. This is by far the best one. Period.
Thank you very much
😂 I’ve gone through all this 😂. I’m heading for the light that is shining at the end of the tunnel Keith. It’s taken 7 years and with your help and subsequently influences from others on you I am going forward rapidly.
This whole thing is a vibe
Doesn’t matter what the scenario is. Go and do you and you will succeed. Your friends and family might be there but you are on your own now. I am learning this right now. I know my potential and no one will stop me now. Just Start.
I liked this conversation. It was REAL
You've really grown from a year ago when I started watching. Keep up the great work and content brotha.
Man you did it again, really made me laugh! Thanks man, and as usual you’re wisdom is money. Hope you’re getting yours!
I'm 65 years old. And still doing this work. .At my age, it hurts my body. You have to have good people working for you. Landscaping is a good Gig . But it's work. As you know. I've had good people working for me. That l have trained to do the work. Then they get their own equipment and go out and start their own business. Which is great. That the smart thing to do. It just makes it hard for a old landscaper. 🏴☠️
They way with most trades..
Great idea! good you help them that way too
@ 10:30 is what will separate you and keep you in business long term. Measure your pricing, times, BOOKS and ALL Costs. Be on time every time and be clean with well kept gear. Be thrifty and practice deferral of gratification and saving. Write down all your numbers and math. Price right. Have pride and integrity. Go hard and outwork everyone!
Love you bro. Your a big part of why my business is kicking ass.
Love these types of videos Keith! You rock man! 😎
@ 12 minutes man that just made my day almost as much as those customers made your day.
I didn’t know there were piranhas at the bottom of Niagara Falls? I live two blocks away... I will throw my fishing line in tomorrow, with some hot dog as bait! Lol ;)
People thought you was playing but this some real wisdom.I felt you on a lot of the points you where making because they were so true thanks really appreciate it you speaking that real because you look like you just came from a dispensary blowing that good gas but totally relatable on point with this vid.
Thank you for sharing your experience, I can seriously relate to this
Damn everything hit right on.
You're awesome man!
I just got a really big property cleaning windows expensive cars on drive big house.Customer wanted to pay cheap I said NO! they said we give you money you ask but will need to be every two months I said no the only duration I do is every month they say we want cheap"I walk bye-bye.
I love your videos. I work full time plus have my landscape business for 20 years now. And you are right people do try to nickel and dime you. And yes I have done jobs were I’m kicking myself half way threw. But I’ve learned I take the good with the bad. I do work for some middle management companies. And yes they do suck! But it’s guaranteed money. I make it work for grass cutting. I got out of doing patios I got screwed by a lawyer for 8,000.00. He was being a big deal and his wife was spending more than he made... lol and I get screwed and so did the guy installing new hardwood flooring. So I went to court and it was drama. But I learned to feel people out. If they act normal I usually give a decent price but if not I’ll give a higher price. But other than that I’ve had a good life so far. Hey keep up the videos
It's a business not personal. With this national inflation we are having my prices will keep going up and for those customers that stay with me I will keep providing the best service in my area
What Up Do !!!! I have grown some huge ones because of you !
Thank you for all your great content by the way I’m looking for that video when you talked about that cheap customer that said do it with the 500,000 watch epic story I wanted my wife to hear it.
But I can’t seem to find it
It's called "know your worth" on RUclips. Or the Untrapped Podcast
Whatupdo!!! Lol...
Great video!
great video, as always
Health is Wealth! Facts and Amen!
Wadup Do! I Love you 2
Very Good!..
Loved seeing you at Lawntrepreneur Academy Live.
Very good content ✌️
Yeah this is Richard and hopefully you see this comment one day but I appreciate and thank you for what you're saying and what you're doing on here on RUclips so I'm going to study my ass off to pay attention what you do so I can help myself because I'm tired and sick and broke I put into work every day of my life and hard work and I see I want to do it myself that's why I don't want to work for a company no more I'm glad I work for myself on the weekends but I realize that I am very cheap and I need to have a big back bone so whatever Landscaping anything I get my hands on to I have enough climate to start off with I'm realizing that I could do a lot better and be more on track and get really big I want to grow so you are definitely one of my mentors to watch to keep an eye on to help me give me guidance for the best
Just found your channel and subscribed immediately knowing I need help
Great video ! Keith , check out the daughtry song , “back bone “
You will like it.
And by the way I like how you like to Market stuff so I'm going to study that more what you're talkin about Facebook ads but right now I got my customers I literally walked up to their door looked at their lawn and ask them in one yard if I see another customer that comes out their house I walked up to him via a high I cut lawns around here and I tried to look at everything I could get my hands on to make money to and ask him if they want something done in their yard to look nice
Wadup do!
👀😂💯
yo what do i do when i speak to the manager and they say "this decision is up to corporate" should i bring up the miscellaneous money in the register ????
Keith! Have you ever given a quote and instantly realized it was too low? If so, how do you correct such mistakes?
Excellent job Keith! I love your content and love your audible book "how to start a landscaping business"! I started my RUclips channel again and I am excited about my new direction but I am having difficulty tagging my videos correctly. Is there any chance you could take a look at my video? Just uploaded a new one yesterday and I think it's pretty funny and different from all the other lawn companies but I need some guidance. Keep up the great work buddy!
Like I’m allready at my first customer and made a mistake by saying 18 and hour but this job is like 2000 dollars and she trying to be cheap with me
It’s the worst shit to hear when you think your a business owner but All u did was give your self a 24/7 job lol
Back to his roots.
They seek out the cheapest guy intentionally. They just don’t wanna be the ones doing the work yourselves.
What if there is a legitimate reason to take a low-paying client, maybe that's all they can afford and you have a good chemistry working with them, how do you take the job without getting walked on?
Keith, any solutions to such? I do tutoring by the way.
Its up to you if you want to volunteer your time or offer it at a reduced rate. Its good to help people but you should dictate what those circumstances will be. Often when people first start off in business they underestimate the costs and time associated with running ther business and dont charge enough.
That's why I charge double the average, that way I can drop the price as low as I want. It makes the client feel like they are getting a deal.
great vid... now play that guitar
You look like Tim McGraw
You look tired Mr. Kalfas
If you have enough time to care about cable TV or a smart phone plan you're clearly not working THAT hard.
Playing devils advocate - a cell phone allows potential and current clients to reach you, lol..
@@BrewReview So does a Simple Mobile phone that I pay $30/month for.