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Drawing Your Line In The Sand With Customers | Saturday Quotes Landscaping
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- Опубликовано: 8 май 2020
- Drawing Your Line In The Sand With Customers | Saturday Quotes Landscaping
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I can never get tired of listening to the Joey’s graduation party schtick…makes me laugh every time! Your hilarious sense of humor + vulnerability + honesty when sharing your experiences have been invaluable, thank you Keith!
Lol thank u
I’ve watched this video probably 5 times and it keeps getting better and better. Keep crushing it Keith!
When a customer tells me to do it for cheaper I say if I came to your door and asked you for money would you give me some? They say what do you mean? I say well your asking me to give you money. I cant do a $200 job for $150. Thats like me pulling $50 out of my pocket and giving it to you for nothing. I cant do it.
Keith, I enjoy your videos and I have to tell you ,customers are customers everywhere. I own a hair salon for about 10 years, and I firmly believe that what customers can or cannot afford is none of my business. I tell them my prices, and that's it. All customers want something for nothing. Not everyone is going to like our prices, and that's ok. You don't need to like, ,you need to pay. Also never judge anyone by their house ,car, or any material thing...that means nothing. I've had customers dressed like homeless people show up to $300 hair appointments and heavily tip after that, and I've had women with LV purses frown upon a $60 haircut.
I have to be sitting reclined in my recliner when listening/ watching Keith Kalfas RUclips videos so I get the full Shrink/ psychologist experience. 😁
Last five mins was funny comedy skit was laughing the whole time👌🏻😂
Hey Keith. I’ve watched probably all your videos!!! Thanks for being transparent with your business and pricing. I’m in Michigan also and have had a side business trimming shrubs and hedges for the past 15 years. I have a full time job and trim when I can. My pricing has gone up considerably since I started watching you. Thank you!!! My minimum is 250$ and most customers don’t even flinch. My latest job was 22 overgrown burning bushes. Charged 100$/ bb. One of the best pay days for myself. Maybe four hours of work 😃😃. Customer was happy and it paid for my new AC for the home😃😃. To all listening, STAND YOUR GROUND!!!!! When one door closes, ten more open!!! Thanks Keith😃😃
$100 per bush?
Bless up for the years of good knowledge and advice!
Omg you are so freakin funny to those of us who have been through what you’ve been through as a business owner. -> “Last year I almost had a heart attack… twice! .. Price has gone up Mr. Customer.” Lmao omg dude, soo friggin funny when you’ve been there done that.
Kieth, I’m at this exact point in my business. Walking away from nightmare jobs is so much more satisfying now that I know how bad it will be if I say yes. Reading the battlefield is key!
Lol, entertaining and inspirational. Don’t ever concern yourself about being so metaphysical and wondering if folks are picking up what you’re putting down. There’s plenty of us out here that are on your wavelength Brother. Another great video and a classic.
I appreciate that!
Btw.. I’m a piano tuner (your vids have helped even someone like me with a different service business out IMMENSELY) .. and every piano has between 220-240 strings -> you were right on guessing 250 strings 👍👍 lol
Powerful. I love playing the piano. Piano tuning is an art. Thanks.
Hahahahahahah! Thank you for this very inspirational and 3rd-eye activating video!
You can’t be afraid to “walk away from a job.” Don’t agree with their price just so you can say, “I got this big job doing.......” because you’ll hate yourself when it ends up taking you an extra 2,3,4 hrs or even an extra day and you’ve already lowered your price. Set a price and stick to it. You don’t negotiate the price you pay when you go buy gas, do you? No, so why let a customer dick you around on your pricing. Don’t do it you’ll regret it every time. Rant over 😂
Haha Exactly. I can tell you know what you're talking about.
This is the best video ever, especially the ending!
I think I am getting better at being able to tell when a customer is cheap or just someone that I don't want to work for. 1)If they're indian, it's automatically a red flag 2) if they don't say hi when they message me and just jump to what they want 3) their tone of voice 4) if they're not cordial or kind , every now and then I might be wrong but most of the time I'm right.
Lolol he said if they’re Indian. You’re not lying.
Yes the Indians 😂😂😂😂😂😂
@@redcammari1415 I hate them tbh
Love your humor 😂 needed that laugh
Dude, you have to settle down on the flash backs. 🤪🤯😜
Seriously though, I've been going through this recently. Had one lady for 4 cabbage palms. Told her $540. She tells me "thank you but no thank you".
I tell her "you're welcome and have a wonderful day."
She said, it's way over what we paid last year.
Me, so how much did you pay if you dont mind me asking.
Her, $250.
Me, good for you. I wouldn't be able to keep my doors open for that much. An went on to tell her, just in my LLC, fuel, paying my 2 employees, business insurance, federal taxes and not including all the other bills I have to pay. I dont know how some of these companies stay open.
I can't remember if she responded to that. I did care after that.
I had 3 estimates for tree work that day. Didn't get any. Cause they all wanted the cheap guy.
Keep up with the silly corky videos.
If you ever make it to south west Florida.
Look up this ex-michigander.
Always stay safe. Not just from the covid-bs. 😉
Covid is and isn't bs. I know three people that have died from it and another that has committed suicide early on from the effects of lockdown.
@@m4ckm4n59
I'm sorry to hear. But you miss understood the way I was meaning the "covid-bs."
I was not meaning the way you took it. I was meaning in turns of "being safe in the field and from covid."
I'm truly sorry for your losses. I wish you well and prosperous life. Always stay safe. 😉
Thank you for your help, your videos help me out so much! I’m in the commercial janitorial cleaning business for 15 years and bust my ass with old school hard work ethics but not charging enough for all the services provided. Thanks again
Best video you've ever posted Kalfas
So true about the difference between 10 customers. Sometimes when they say no it's bc they had a Chuck in a truck last yr. Only my second yr in business for myself and I'm standing my ground and raising my prices. I know I did the best work they've ever had last yr "Taj Mahal" so they don't want to go back to Chuck. I've learned to walk. About half the time they call me a few days later and accept my higher price. Now they've become a great customer and they recognize my value. The ones that don't call back..I don't want them anymore. Thanks Keith. You've helped me a ton!
Yes exactly. Everything you said about.. if they don't call back then you don't want them anyways.
Yup. It’s an easy way to weed out the bottom feeders. Pun intended. Lol
You are talking to the Master.... 😂
Thanks for your videos and advice
The more choppy, dead air moments, disconnected thoughts and long pauses the BETTER these videos are. So practically informative.
“How to Win Clients and Influence Customers” by Keith Kalfas
One of your best videos.
I LOVE the off bear rants. Thats the old Keith. Love him 👍👍👍👍👍
Keith making it rain golden info nuggets right onto our unsuspecting heads!
I'm very glad to be learning this stuff early on. You don't learn this in school, and most people I know don't even know about this stuff.
Thank you for sharing!
Omg I’m dead. I had to to stop the video after the Sesame Street comment cause I couldn’t breathe. 😂
My Ol' Lady has that identical blanket, and everytime we have you connected to the TV, and it shows up, it's acknowledged lol...
"My blanket!!" Lolol
I know so much what your talking about. You was on point on this rant
I used your mentors line today and told myself “you see where going along to get along has gotten you” in reference to a pro bono mowing job for a neighbor I have been providing for 5 years. She watched my kids one summer a few years back for free and I told her no payment needed on lawn service. It’s now 3 summers past and with no free babysitting available and other workers are doing work on her property getting paid and I like a chump was just going along to get along. I told her with my legit small business taking off like it has I cannot provide free lawn care anymore. I think it came as a shock to her on how bold I was, but I added my small business has to charge everyone that my equipment is being used on. I put it on my small business. That’s how much I believe in it. A entity that God has allowed me to put together as owner/ sole proprietor is worth being paid on jobs. I love charities, but I will handle them, not my business.
Thanks for the laughs Keith. Its funny case its true!
Wow I love it 😃😃😃 But very true !!! They DONT care about U
Thanks so much for making this video mate... No your worth and stick by your guns with out having to explain yourself.....and always be ready to walk!! 💪🏻
😂🤣🍻 Thank you!
Loving that Louis V checkerboard mask 😆 pretty dope
Awesome 👏 love the seriousness 😂🤙
Loving these videos Keith. I normally don't checkout your yploads for a few months then indulge myself with one video after another. You have honestly made me a better business person & a wealthier & happier person. Thank you
keith always has good insight. I really liked the one about keeping your emotions to yourself and sticking straight to business talk
Haha thanks man. Much success
@@keith-kalfas yeah man you too. just wont warm up was snow squalin here in MA yesterday Lol
Hey keith! I'm in a tight spot right know making a decision on a few clients of mine on a few landscaping jobs. I'm from Los Angeles california and you just made me make my decision. Even though I knew that decision I know I'm worth a whole lot more. Thanks buddy I really appreciate it. I've been a fan of your channel for a good while. Keep the great work and awesome videos coming. ✌🏼
For sure. Thanks Leo. Much success.
Hi bro nice shearing.
bro ur hilarious and you give super valuable info, thank u sm im out here starting my own company thanks to me binge watching ur vids all winter sheesh lets get itt
Yo Keith you the realest
If I walk away from a low ball customer, it's often a great feeling when someone else gets the job, or they don't appoint anyone after you.
Man you know people! One of my favorites right here
Thank god for people like you bro. Thank you
Keith Kalfas you and I tell stories the same.....squirrel! 👉🐿
You ain't no landscaping men you are a comedian ...good job🤣🤣🤣
I'm glad you do these videos because this is very valuable info especially starting off. I pressure wash and do fencing. The fencing is unforgiving when it comes to the quote. Much love Keith!
Classic Keith at his best..
and it’s the real deal..
😅😎👍
Knowing your worth vs it being worth knowing
Wattup Thoooo!!!! Keith you had me crying laughing watching this one. Nothing far from the truth. 😂😂😂 "Then wake up poor, living in a garbage can, like sesame street" 😄😄😄 Thanks for the video and tips, standing my ground this year.
Absolutely true and hysterical at once!!! Keep preaching brotha!
Good Advice for landscapers! Your grandmother sounds like a fun person!
Great video, thanks!!
Great sales seminar! Could apply to selling virtually anything!
That last analogy was funny as hell! lol have you experienced that in you earlier years I think I've heard you use that same story about the fancy party in another video lol that would absolutely CRUSH me! lol i cut a customer a deal and here they are having a privately catered party, with a private petting zoo for the kids with a magician and a private violinist lol!!
Yea bro... and they're tryna pay you peanuts. RAISE THE PRICES! haha
Hey Keith,
I have been watching your videos for over 5 year's now. I have fallen in love with these talks you do. Its like a fresh breath of air knowing I'm not the only one who has situations like these. I really appreciate all the videos you have done and I want to thank you from the bottom on my heart. Much love from New Zealand 🇳🇿
Kia kaha. Stay safe.
Jeremy your very welcome and thank you.
Thank you.
Hey Keith,
This is pretty long but I hope you read it.
Love your content. Obsessively watched your content as I started my lawn and landscape business 3 years ago when I was 15. I now have a painting company and delegated most of the landscape workload to a friend while maintaining a managing and sales role.
I have built so much more confidence in the value I provide to customers by working with my mentors in the painting industry. Now stepping back into the landscape season, I am charging double the prices and people are still just as happy with the service I provide them with. It has even increased my exposure and strengthened my reputation. I'm not seen as the young teen that does a1 work but rather as the young serious entrepreneur that people are comfortable giving bigger jobs to because I'm comfortable charging them for it. It shows them confidence.
Regarding negotiating your price, I dont do it at all. I think you should consider doing it aswell. You have to frame it to the client in way that it would be extremely unfair towards them if you offer them a price that isnt your absolute best price. What kind of person would that make you if you're lowering your prices? (Someone with weak integrity) It also implies you would have taken advantage of them since you will do it for less then price given, they dont see it as their actually taking advantage of you now because you are technically the one agreeing to the price. That discount price you gave them is now the price they value that job. Customers seem to actual respect you much more with a no negotiating policy and you will have a higher closing rate. (When framed and explained the right way)
ALWAYS SPEAK IN THEIR TERMS! Everyone reading this right now, go listen to the book "how to win friends and influence people" by Dave Carnegie. Certainly you Keith if you havnt already. The book is not about how to make friends, it's much deeper and soooo relevant in everyday life. Trust me, it will change your business and very potentially your life if you apply what you learn! Cant stress this book enough.
The Taj Mahal price concept is called popcorn pricing. You should never present a quote without popcorn pricing. You should even quote other things they didnt even ask for just for popcorn pricing. People actually dont even know what they need done, you have to tell them cause you're the professional. Come from a place of educating them on it and explain the importance. Become upsell central.
I think I've said enough.
Keith, you're one of the only landscapers that actually has that deep and intellectual reflection of your business.
Love to see your growth over the years and make sure to never get complacent and keep scaling your business. The sky is not the limit, go for the stars.
Keep grinding 💪
Download that damn book!
THIS IS HYSTERICAL!!!! LOVE IT
Cup of coffee. head phones on. Gunna give Kieth 24 minutes of my life. It'll be time well spent i bet. Thank you KK!!
EDIT: Keith. I need you regularly man. You're like a preacher for lost wondering landscapers lol. Lessons are repeated until lessons are learned.......i'm still repeating :(
Haha thanks Mack
Kieth, thank you for your videos. I gained more confidence in quotes and stand my ground on my pricing because I know my worth. I’m not afraid to walk away anymore. I feel the people that are willing to pay your price are better clients in the long run.
Its very true.
great video thank you
Lmao so true but the extra time to describe the scenarios is priceless
I have been watching Keith for years, all his stuff is good and like this video sometimes it's exceptional! If you are new to any business listen up!
Thank you Red Brown.
Love it , so true couldn't said it better 👏
Haha thanks Joe
Haha joey grad party 😂
Keith you made me smile! I went to see the real Taj in 1992 when I was richer - before i had a family! :)
So True, been there and still there.
Out-fucking-standing!!!!!! Great talk. Grimace begging fkr cookies. .😜
Spot on advice!!! Thanks for the help!!!
For sure bro
The ending had me laughing 😂 Totally agree on the points you make. I wish I had seen this earlier
Haha. Thanks Donny. I wish I knew this earlier too.
I've been studying all of your videos and putting in some work over here. I look forward to starting my business next spring. 👍🏽 loving the content
I'm learning to stay firm on my prices and never let the customer see me stressed
Keeping distance ha! Wish I could. As a landscaper it should be easy. Every client is home all day right now, just waiting to come out and talk about the yard they have been staring at for the past month.
Lol thats true. Some of these customers follow you ...around the property... getting too close.
Love it. Then end oh man to funny
@7:00 😂😂😂😂 I’m fuckin dead 😂😂😂😂
Glad I watched this one til the end! 😂 so good though
Haha love the story time.
Hilariously true...
Great video Keith!
Lol that was an amazing rant sir.
That was great😂
I needed to be reminded of this! Thanks 😊
For sure you're welcome
lol You are hilarious. And great tips btw thank you!
Yes. Genius. I'll get you beer. Thanks Keith. I had noticed being more matter of fact and specific with the clients job description. Took me three seasons to realise the difference between a hedge trim, hedge cut or a hedge height reduction. Would you like me to mulch the waste then shall I edge and define before dressing. Stay classy mate. Now if it ain't right I walk.
This is such a great video, just what I needed. Nice 1 Keith !
Yep ! Bang on. Price to value. We all been there working at dusk thinking WTF? Don't work for wages. You're running a business.
I would watch 40 more videos like this one the entire industry is too cheap and people should do their own yards themselves if they can’t pay for it , do it them dang selves and then they won’t think it’s so expensive
Haha yes. I agree on many levels.
I think a lot of guys don’t factor in riska for jobs. Break a bone or get some stitches, back pulled out of whack or your equipment. I broke my arm on a $100 job. Never again will I undersell myself or not have someone hold a ladder for me lol
It's a shame the landscape field has been tainted by people who under quote do horrible.work, very cutthroat way of doing things. Gotta school these part timers, uneducated and the stragglers lol. Sucks when you're a pro and deal with all the bull
You really helped me all lot my friend
Did a room addition last year. Same Story, moneys right. Half way thru the job, this guy is putting in a $300k putting greens course...
If we are valued by the customer, money will follow us....
It's Thursday. I gotta get me into the decking business. And a trampoline. Catering, flowers, oh it's Joey's graduation
You spoke the truth.. i was telling a buddy of mine.. last week that the reason he has a high close rate is mainly because his prices are too low. He manages to get the jobs but the jobs end up costing more in labor and time .. plus when you factor in customer's high expectation along with a low price tag on the overall project it can become disastrous for a contractor
Haha exactly. We've all been there.
😂 thank you for this video , I needed it
Thank u
Great info man 👍
I needed this today, (well yesterday) 😁
yesssss that last line got me!!! "I gotta go to the next quote". oh shit moment 23 minutes later
Great vid
Always remember to think before you speak that has saved me so many times
Haha yes. Pause... think.. don't speak..calculate. haha