@@JoshCahill Surely the airline would not be that unprofessional, would they? I have just flown SIA between MNL and LHR ("business lite"). I was allowed "book the cook" which was fantastic and when I went to get a snack, they insisted I took more than one. SIA seem to understand customer service better than most airlines.
@@JoshCahill maybe it was, but I'd still be super annoyed. It's not even the fact that they ran out of the sea bass, but the fact that they refused you a $1 shitty snack...
Sadly I'm a South African and a Capetonian so to hear of your experience aboard SAA doesn't surprise me. While the airline has performed well financially since its return to the skies, it's still an average product offering at best.
Sadly for being South African? Firstly, the title is misleading. The airline didn't run out of food it ran out of his preferences. This happens on any airline. There were other options available.
@@HVGT1989 Unfortunately YT's algorithm is responsible for the titles you see on some You Tube channels as that's what gets the views. Josh remains one of the best airline reviewers on this platform. And yes when a crew member behaves poorly to a paying customer, it saddens me that they represent Sou th Africa. As a former manager within the hospitality industry, this kind of behaviour is totally unacceptable.
As an experienced flight attendant, I can explain the seabass incident. In our flight manuals we are generally supposed to be informed that the selection is supposed to be divided equally. So, if there's 48 business class seats and three meal options, there should be 16 of each. But, sometimes catering has a shortage and they don't always communicate well. So we'll have 12 of one option, and 20 of the other. If you have a dietary restriction, I strongly suggest putting it on your reservation, AND having the gate agents confirm with the crew prior to boarding.
How can they refuse you a second snack knowing that they failed to provide you an acceptable main course? I would have taken 2 or 3 snacks and told them to sue me
I was looking forward to your SAA review, so as a South African, my apologies that it didn't go to plan. Your words at the end is still much appreciated :)
Sometimes, we gotta appreciate Josh for what he does. It may just seem like it's a regular channel of airline or planes, but we don't realize josh is showing us the dangers, the attitude and services of certain airlines, spending his money so we save ours, I mean he's been banned threatened and idk what else but still does what he does with such great enthusiasm. What the airlines that ban/threaten him don't realize is that he's doing them a favor by commenting on their professional service and courtesy they can improve on their flaws. But these airlines are so money hungry they don't realize it. He explains the situation so vividly telling us what to, and what to not avoid. So from the bottom of our hearts, thank you Josh!
I flew SAA overnight flight Munich Jan Smuts airport in July 19 economy class Service was excellent in comparison to Swiss air and Lufthansa which i have flown so many times on The flight crew of Swiss air and Lufthansa are very upstairs, SAA flight crew eas so friendly and helpful,
The other day i was flying to Ghana from OR, on the 14th December 2024 to be precise and the crew told me that they had no blankets for a 5 hour flight and yet still had their air-con on full blast despite the numerous complaints even from other aboard members, it was so annoyingly freezing, i was next to another pregnant lady who ended up sitting in a funny position due to the cold, really hated the experience!
When crew ration snacks and drinks that aren't supposed to be rationed, it usually means they'll be sharing them out amongst themselves and taking them off the aircraft.
SAA crew are known for being rude and not customer service oriented.Secondly, they take the products in the plane and go have parties in the hotel room with others.I have seen that happen in Accra.
No it means what was loaded was minimal & they wanted everybody to have, crew don't keep things for themselves cause that will be stealing which is a dismissable offence
South African Airways went bankrupt because of negligent mismanagement, corruption and nepotism and not because of COVID. It remains a national embarrassment and as South Africans we do NOT want that airline operative any longer. We generally refuse to fly SAA and always seek alternative options. The service on this flight is symptomatic of the general ignorance and uncaring attitude of all service industries in South Africa in general. We no longer want this stinking airline or attitude in our country, but being that SAA is a government institution that says it all. We have the most corrupt government on earth in all likelihood.
@@bhekisibiluane4030 I was born in Pietersburg in 1976. I have no European passport, and have no interest in staying there. But well done for showing the entire globe your true colours and that black on white racism is a very real and tangible issue in South Africa and that it's impossible to hide. Congratulations for showing the world why I say that SA is not the peachy place foreigners think it is. Standing ovation Bheki. Well done. You're the man...
I flew to Cape Town 4 weeks ago from Sao Paulo. Got to say it was the best flight I've ever had in comparison to Lufthansa, AF, TAAG (the worst), KLM, Copa and Emirates. I always fly economy. Very comfortable flight, food good, seats are comfy, generous with the drinks. I would choose them over all the others any day. Did I say generous with the drinks? Parabens SAA.
What a misleading title!!! They did not run out of food. They ran out of your preference. There were other choices. They usually have chicken, red meat, fish and vegetarian as an option in business class. This means you had 3 other option to choose from. It even states on the menu that your choice may not always be available. This is understandable. Imagine business class has 40 passengers...they dont load 40 chicken,40 beef, 40 fish, 40 veg. That would be 160 meals for 40 passengers. Its an aircraft not a hotel. So they load a limited mix of all the choices totalling 40 meals and sometimes they run out of a choice because the passengers served before you selected that meal. If you needed a certain food to accommodate a specific diet that you are on, you well know that you should call the airline to prebook that meal and it will be loaded with your name on it and not be given to anyone else. Some of your comments are just for sensationalism
If they took Josh's order at the time...that's when they should have told him that they didn't have the fish. Not when they were serving the meals. But thank you Mr. airline rep.
It happened once to me that they ran out of food (well, actually ran out of one of the choices), but the crew strove to get us some replacement, and the assistant returned with four rations of crew meals (I was travelling with my wife and our two children). That was on an Emirates flight from Delhi to Dubai.
The snack episode, for me, is much worse than the fact they did not have your main. Such small incidents smack of pettiness, control, snark, and cutting costs. One of these events on a flight is enough, like you said, to mar the entire journey experience.
@@zokeaye What? I have been in the airline industry for 25+ years, including experience with Airline Catering. I have never heard of any ICAO regulations on crew vs passenger meals. The reality is that business class entrees and cockpit crew entrees are often the same. It is supposed to allow more choices for business class passengers, but depending on the carrier, the choice often goes to the crew.
All airlines should allow you to pre-order your food online, especially in business class. If a low-cost carrier like AirAsia can do it, I am sure a flagship like South African Airways carrier can do the same.
@@michealrossiter148the issue that I see with preordering food, is that it can only be done if you bought business class up front, and order your meal 2-3 days in advance. If you upgrade at the gate or check in, it would be impossible for them logistically to have a meal that you choose, unless it is the meals on flight
So rude of the cabin crew is it that we Africans are naturally rude and aggressive despite the fact that we find ourselves in the customer service industry😢
Trashy behavior by the crew. I’m sorry, you paid $600 for better food and that second snack. Seat was amazing but how comfortable is it really when you’re being treated like crap? Being told off for taking a second $1 snack… Wouldn’t fly them for free after this, pathetic
@tinwas_taken stop the foolish talk. Air Peace has been flying well from London to Lagos. Negative talk already. Whenever it comes from Africa, there must always be negative talk.
@@teeteeme5752 its not necessarily because its coming from Africa, its simply the professionalism they show, im Angolan and I would never fly with air peace, even though our national airlines TAAG is still not where it wants to be in terms of service standards, you will never see them taking shortcuts in terms of safety...
As a South African who travels with SAA quite often because we live abroad, I can say that its always been a pleasant experience. We've tried them in economy and in business class. The only issue in business class was that the menus are always presented the same, and what you see on the menu is not whats necessarily onboard. I do think this is what happened with the seabass incident you mentioned, perhaps the crew member wasn't aware that theres no seabass on board?! I do think you should have asked about that instead of just 'assuming" and/or guessing what the issue was. Its a bit of a bummer that you were limited to snacks... because again, there were not much limitations on snacks on the SAA flights we have been on. I remember once in economy, our toddler was super fussy and a crew member brought her some ice cream, which was such a sweet gesture! I do however think theres abit of an inconsistency issue with SAA as so many people have had either a really great experiences or just really below average but all in all, there is always room for improvement. I am rooting for them 💯🇿🇦
He is a customer who paid for his business class seat, so he does not have to ask anything, and he is perfectly entitled to even assume - which is what any of us normally do when we do not receive explanations about something -; it is the crew's/airline's obligation to serve passengers in a manner consistent with the service for which they have paid.
If the Cabin crew is less than perfect, you can bet that translates to the Flying Crew and to Maintenance. SAA is just a big Cash cow and has been for many years. Taxpayers supporting a useless Government. If your OK with that, patriotism is not that by definition.
5:04 I was waiting for the lazer beams to flash from that flight attendants eyes and destroy your camera damn that was one full on look of hate in her eyes !
So, I’m a flight attendant, and I’ve worked in Business Class before. Honestly, some of the things the company does can be a bit ridiculous. For example, on our A330, we had 30 seats in Business Class, and the company would load 32 meals for Business. Out of those 32, let’s say it was like this: 10 beef, 10 chicken, and 12 vegetarian. Or in some cases, within those 12 vegetarian options, it might be 6 fish and 6 fully vegetarian dishes.To manage this, we had everything written down, the number of passengers and their names. As we took meal orders, we’d note their choices. Let’s say most passengers preferred the beef option. When we were running low on beef, we’d start saying something like, “Today, we have this wonderful fish or this special chicken dish.” The idea was to see if passengers would opt for these alternatives. If they didn’t, then we’d give them their original choice until it ran out. When the beef was gone, unfortunately, we’d have to approach the remaining passengers and say, “I’m sorry, but we’ve run out of beef.” I don’t believe the crew would take a meal before completing the entire service. However, I know that in many cases, some flight deck crew can be quite insistent about getting what they want. To avoid conflict, they often end up taking their choice early on.
We used to fly with SAA from London to Cape Town every year for our holiday, service on SAA was always amazing, so it saddens me that it wasn't the same for you, I realise that perhaps with the airline 'starting' up again, it's taking it's time to adapt to the modern world, I hope it succeeds this time! And I beg SAA LONDON!!!!! PLEASE! And you are right, Cape Town is the most beautiful City in the world.... Keep Flying
@ I flew with SAA in 2018 and their service was far superior to British Airways, better food and better crew, and then, direct into the Cape Town… so, waiting…
Thanks for all your awesome content this year. South African used to be a good airline. I had flown with them a few times between London and SA. It seems they have a few crew training issues. Hope you are having an awesome Christmas.
Hi Josh, I've been binge watching your vlogs. Have you been on Virgin Atlantic? I'd be interested to see your review on them. Greetings from Brisbane Australia. 😊
Unfortunarely you'll not stay in Brazil and review some domestic flights here. I'd love to see that.. Hope you had a good stay here in my hometown of São Paulo. Safe flights, Josh.
Hey Josh, I'm exactly like you when it comes to tomatoes! I will eat them on or in anything, but just the though of eating them alone gives me shivers.
Exactly .surely they should have offered you a decent alternative? If they didnt I would have politely told that staff member that told you to take only one snack that I'm taking 2 of them as my requested meal ' disappeared ' 🤨 and I m hungry.
The airline didnt run out of food - it ran out of the food you wanted. Also - you upgraded less than 48 hours before the flight so it is logistically impossible for them to give you the order.
Josh, Cubana de Aviación is not flying now with its TU-204 because it is in maintenance. Right now Cubana is not flying with any of its planes. Their flights are being operated by aircraft leased from other airlines. But I would love to see your experience at our Havana airport. I work for American Airlines in HAV and I’ve been following you for a long time, so I’m happy that you’re in Cuba 🇨🇺 even if it’s something brief.
I have been on some of the best airlines in the world when they ran out my meal preference. I would not mark down SAA for this if it doesn't happen too often. If it does however, then it becomes a big problem. Regarding rationing snacks in the galley, that is something they should not do and hopefully they will learn from it.
Agree fully about the difference in service culture between ET and SAA; and it’s one reason SAA has so much potential. Like you I really hope to see them live up to that potential once more! The yelling at you about a second snack sounds so strange; must have been just one rogue cabin crew and not official policy, right!? Anyway, nice video, I enjoyed it; made me want to take this flight. Also you have me dreaming of Tupolevs now 😎
@@airedition This is your real personal channel? I think you should fly business class from Cape Town to Sao Paulo with South African Airways. Hope to see this video in your personal channel and flightradar 24 channel. ❤️
Thank you for sharing, really enjoyed watching both your Ethiopian Ailines and South African Airways flight experience. Thank you for sharing your opinion. For me I love flying Ethiopian Ailines anywhere in the world, they just look after you.. just my experience.
since i only fly on economy class i prefer an overnight flights when everyone is tired and sleeping so the aircraft gets super quite. that is actually a priority for me
I dont get it, for special meal requests, once you make a reservation your pnr gets updated with the requested meal (since the other 2 alternative meals didnt meet your dietary plan) so why didnt you request for it ahead of time? 2 , Business class meals are not the same as economy meals so how come you think your meal requested ended up in economy or staff?
SAA has always been decent, but the catering in Business has always felt limited in terms of items running out etc etc. Feels like they load a mix of the precise number of meals, which inevitably means a chunk of passengers miss out on their first option. It doesn’t take much for things to go wrong. And then I used to get double frustrated when I’d find the crew eating in the galley, on occasion, options that were not available to passengers. Seems like pre-ordering is the way to go if they want to minimise waste. Otherwise, in the air it’s still a decent airline.
Crews can prepare their meals in the galley as long as they served all the passengers first then they can get the leftovers. That's how it's suppose to work cuz I've only seen flight attendants eat their meals after they have come by n served all the passengers. That way a customer cannot complain about the crew eating the food before hand. On super long haul flights crews may eat after each service is completed for the customers. If they are eating the airlines food before the customers even though they can grab the leftovers usually after the pilot crews get what's left and then the flight attendant can grab a leftover. That is a no-no from what I've seen over my 60 years of flying on many airlines around the world.
Depends on where you are going but overnight flights are best in my view because you arrive in the morning when onwards public transportation is starting up,etc with a long day flight you often arrive when things are shutting down leaving you at the mercy of often unscrupulous taxi drivers.
notice lack of statements about our past .Not one person commented to say that we are africanising SA when APARHATE was implewmented .Maybe we should have said EUROPEANISED
@@Flypoman123 Of course I know it´s in Africa. What I mean is that before 1994 South Africa was much more civilized than the rest of the continent. It was an exception. Now it´s just crap like the rest. Even their new flag looks awful.
I flew South African Airways years ago from Johannesburg to Rio. It was a great flight...daylight all the way. The most enjoyable part...for me...was flying over the Namib Desert. The sky was crystal clear so from my window I could see where the sands of the desert went *right up to* the green tropical waters of the Atlantic. I got a great photo of it that I have to this day.
I'm Brazilian. On my last trip by the SAA the meals weren't so good, some members of the crew were rude, but not all of them. Brazilian airways seem to me more expensive and the meals not so good as well.
I agreed with that, South African airlines has more quality than Ethiopian. The only difference is that Ethiopian has more connections to the world 👌🏿 well said.
Last time I flew SAA they yelled at us that we had two blankets (from empty seats) and they literally pulled the blankets off us and threw them on the floor- looks like they haven’t changed their ways
You can be very glad that they ran out of food and not fuel! You should also be absolutely delighted that you arrived safely considering that the SAA is a BBBEE / AA / EO / DEI company.
Lack of food happened on my Delta flight from Detroit to Amsterdam last October. The crew stated that it was due to food services I Detroit. No deserts, no coffee creamer. Limited coffee and tea. Rear of plane got no breakfast before landing.
This is just an example of what is going on in the whole of South Africa since 1994. Heartbreaking what happened and is still happening to our beautiful country under the ANC gov.😢
Flew this before Covid. Great to hear they are back and kept the national logo. Did you need permission to do recording. How was your flight 9 hours and mines was 16
I'm Sout AFrican and I'm sorry for your experience. It is so bad to hear and watch this because I remember many years back how proud I was to see SAA planes across the world like Hong Kong, London, New York, everywhere we traveled there were SAA planes. But this is what corruption do to a country I suppose.
I’m with you on the tomato soup issue. Not a fan of tomatoes on their own. I can’t believe that they stopped you having a second snack! Bernie in Sydney
Order your GREEN Keyring on www.patreon.com/joshcahill and get a RED ONE for free until the of December! Also who ate my FOOD?
First!
What was the flight number?
I got in to your patron can I get it tomorrow
Al Baker has not forgotten 🤣
Hey Josh, Should visit Jamaica🇯🇲
You paid $600 for an upgrade, you didn't get your lunch and they told you, that you couldn't have a second cheap snack ? That speaks volumes to me 😮
Maybe cuz I didn't pay the full fare?
@@JoshCahill Surely the airline would not be that unprofessional, would they? I have just flown SIA between MNL and LHR ("business lite"). I was allowed "book the cook" which was fantastic and when I went to get a snack, they insisted I took more than one. SIA seem to understand customer service better than most airlines.
@@JoshCahill maybe it was, but I'd still be super annoyed. It's not even the fact that they ran out of the sea bass, but the fact that they refused you a $1 shitty snack...
Pay thru the nose and still get nothing. Welcome to 2024. SMH 🤦♂️
@@hhin yeah, that was my 1st thought.... it's not life changing, but the silly little things stick with you!!! IMO
Sadly I'm a South African and a Capetonian so to hear of your experience aboard SAA doesn't surprise me. While the airline has performed well financially since its return to the skies, it's still an average product offering at best.
We all know the inconvenient truth as to which political era SAA was at it's finest. And which political era heralded it's mismanagement.
Sadly for being South African?
Firstly, the title is misleading.
The airline didn't run out of food it ran out of his preferences.
This happens on any airline.
There were other options available.
@@HVGT1989 Unfortunately YT's algorithm is responsible for the titles you see on some You Tube channels as that's what gets the views. Josh remains one of the best airline reviewers on this platform. And yes when a crew member behaves poorly to a paying customer, it saddens me that they represent Sou th Africa. As a former manager within the hospitality industry, this kind of behaviour is totally unacceptable.
@@winstonmace4865 South Africa 🇿🇦 good old day.
before 1994
@@Alan_GA Where is the glorious SA of the past?
Man ** dela ** has led to the present misery and degradation.
😅
As an experienced flight attendant, I can explain the seabass incident. In our flight manuals we are generally supposed to be informed that the selection is supposed to be divided equally. So, if there's 48 business class seats and three meal options, there should be 16 of each. But, sometimes catering has a shortage and they don't always communicate well. So we'll have 12 of one option, and 20 of the other. If you have a dietary restriction, I strongly suggest putting it on your reservation, AND having the gate agents confirm with the crew prior to boarding.
How can they refuse you a second snack knowing that they failed to provide you an acceptable main course? I would have taken 2 or 3 snacks and told them to sue me
I was looking forward to your SAA review, so as a South African, my apologies that it didn't go to plan. Your words at the end is still much appreciated :)
Sometimes, we gotta appreciate Josh for what he does. It may just seem like it's a regular channel of airline or planes, but we don't realize josh is showing us the dangers, the attitude and services of certain airlines, spending his money so we save ours, I mean he's been banned threatened and idk what else but still does what he does with such great enthusiasm.
What the airlines that ban/threaten him don't realize is that he's doing them a favor by commenting on their professional service and courtesy they can improve on their flaws. But these airlines are so money hungry they don't realize it. He explains the situation so vividly telling us what to, and what to not avoid. So from the bottom of our hearts, thank you Josh!
Nothing to appreciate, he is àn annoying wining entitled shirtlifter
I think Sam Chui's girlfriend called the SA crew and told them just 1 snack for the dodgy German! 🤣🤣
@@DjAaronH yeah he is using the @therealjhonnyG strategy.
Yes he is now using the same strategy as the @theRealJohnnyG
That's too funny.
That's mean bro
🤣🤣🤣🤣
I flew SAA overnight flight Munich Jan Smuts airport in July 19 economy class
Service was excellent in comparison to Swiss air and Lufthansa which i have flown so many times on
The flight crew of Swiss air and Lufthansa are very upstairs, SAA flight crew eas so friendly and helpful,
The other day i was flying to Ghana from OR, on the 14th December 2024 to be precise and the crew told me that they had no blankets for a 5 hour flight and yet still had their air-con on full blast despite the numerous complaints even from other aboard members, it was so annoyingly freezing, i was next to another pregnant lady who ended up sitting in a funny position due to the cold, really hated the experience!
Count yourself lucky that they didn’t run out of fuel during the flight.
😂😂
Well they are bankrupt
Do yes
with you in charge tnheyalready dropped a Boeing out of the sky
😂😂😂
Haha very funny
@TheFreshPimpofWakanda-z9k it's not a nice post 📯📯📯📯
Sounds funny.but not
Being South African and proud that our airline is back in the skies, I am a bit sad watching your review. Hopefully they learn from this.
Makes me sad that this is a bad review. I'm rooting for our carrier to do well and get back to their former glory but they need to step up
Why would you be proud? I'm embarrassed our airline is back in the skies, it's been awful for years
@@seehlemsiza8004Not for long.
SAA is a national embarrassment.
SAA made a huge profit. This buffoon is full of crap.
When crew ration snacks and drinks that aren't supposed to be rationed, it usually means they'll be sharing them out amongst themselves and taking them off the aircraft.
There are rations specifically allocated for the crew, they should´t be picking the passengers´ food.
SAA crew are known for being rude and not customer service oriented.Secondly, they take the products in the plane and go have parties in the hotel room with others.I have seen that happen in Accra.
I would love them to tell me only one. Especially, after I didn’t get Dinner!
Cannot believe anybody in his right mind would fly SAA😮.
No it means what was loaded was minimal & they wanted everybody to have, crew don't keep things for themselves cause that will be stealing which is a dismissable offence
South African Airways went bankrupt because of negligent mismanagement, corruption and nepotism and not because of COVID. It remains a national embarrassment and as South Africans we do NOT want that airline operative any longer. We generally refuse to fly SAA and always seek alternative options. The service on this flight is symptomatic of the general ignorance and uncaring attitude of all service industries in South Africa in general. We no longer want this stinking airline or attitude in our country, but being that SAA is a government institution that says it all. We have the most corrupt government on earth in all likelihood.
It's still better than Air Afrikaans...
You are not South African....You from Europe 😂😂😂😂😂😂😂😂😂😂😂
Dit is ontsettend rassisties. Wat het jy teen Afrikaans?
@@bhekisibiluane4030 I was born in Pietersburg in 1976. I have no European passport, and have no interest in staying there. But well done for showing the entire globe your true colours and that black on white racism is a very real and tangible issue in South Africa and that it's impossible to hide. Congratulations for showing the world why I say that SA is not the peachy place foreigners think it is. Standing ovation Bheki. Well done. You're the man...
@jamieflame01 What do you mean by that statement? There is no Air Afrikaans airline.
I flew to Cape Town 4 weeks ago from Sao Paulo. Got to say it was the best flight I've ever had in comparison to Lufthansa, AF, TAAG (the worst), KLM, Copa and Emirates. I always fly economy.
Very comfortable flight, food good, seats are comfy, generous with the drinks. I would choose them over all the others any day. Did I say generous with the drinks?
Parabens SAA.
What a misleading title!!! They did not run out of food. They ran out of your preference. There were other choices. They usually have chicken, red meat, fish and vegetarian as an option in business class. This means you had 3 other option to choose from. It even states on the menu that your choice may not always be available. This is understandable. Imagine business class has 40 passengers...they dont load 40 chicken,40 beef, 40 fish, 40 veg. That would be 160 meals for 40 passengers. Its an aircraft not a hotel. So they load a limited mix of all the choices totalling 40 meals and sometimes they run out of a choice because the passengers served before you selected that meal. If you needed a certain food to accommodate a specific diet that you are on, you well know that you should call the airline to prebook that meal and it will be loaded with your name on it and not be given to anyone else. Some of your comments are just for sensationalism
Ok Karen.
Not untypical of Josh Cahill
If they took Josh's order at the time...that's when they should have told him that they didn't have the fish. Not when they were serving the meals. But thank you Mr. airline rep.
Thank you! Literally the most basic basic understanding of business class
Ja it's the privileged ones who long for the good ol days in these comments
Not to worry, they most likely had a few politicians in 1st class. Everyone else in south africa goes hungry
It happened once to me that they ran out of food (well, actually ran out of one of the choices), but the crew strove to get us some replacement, and the assistant returned with four rations of crew meals (I was travelling with my wife and our two children). That was on an Emirates flight from Delhi to Dubai.
The snack episode, for me, is much worse than the fact they did not have your main. Such small incidents smack of pettiness, control, snark, and cutting costs. One of these events on a flight is enough, like you said, to mar the entire journey experience.
Be very thankful and grateful that you made it safely to Brazil without any serious incident(s).
Passenger foods are not allowed on the flight deck. In fact the Captain cannot have the same meal as the 1st Officer.
Sure😂😂😂😂😂
Well said. Let's ask Lufthansa pilots if they do too.
@@leonpretorius844This is literally true. ICAO designates crew and pax meals on flights with meal services.
@@zokeaye What? I have been in the airline industry for 25+ years, including experience with Airline Catering. I have never heard of any ICAO regulations on crew vs passenger meals. The reality is that business class entrees and cockpit crew entrees are often the same. It is supposed to allow more choices for business class passengers, but depending on the carrier, the choice often goes to the crew.
Minute 5:02 Seeing the expression on the flight attendant's face, you already assume that something won't be good 😁
All airlines should allow you to pre-order your food online, especially in business class. If a low-cost carrier like AirAsia can do it, I am sure a flagship like South African Airways carrier can do the same.
They do. they let people preorder stuff, then refuse to give it to them knowing not 100% of passengers will pursue a complaint or sue for a refund.
@@michealrossiter148the issue that I see with preordering food, is that it can only be done if you bought business class up front, and order your meal 2-3 days in advance. If you upgrade at the gate or check in, it would be impossible for them logistically to have a meal that you choose, unless it is the meals on flight
Next time you fly take a doggie bag with.😂
So rude of the cabin crew is it that we Africans are naturally rude and aggressive despite the fact that we find ourselves in the customer service industry😢
Trashy behavior by the crew. I’m sorry, you paid $600 for better food and that second snack. Seat was amazing but how comfortable is it really when you’re being treated like crap? Being told off for taking a second $1 snack… Wouldn’t fly them for free after this, pathetic
Hi Josh Merry Christmas travel safe and thanks for keeping me entertained this year, looking forward to next years...
At least Air Peace gave you plenty of food.
on air peace you have the chance to die
I’d rather starve than fear for my life constantly
@tinwas_taken stop the foolish talk. Air Peace has been flying well from London to Lagos. Negative talk already. Whenever it comes from Africa, there must always be negative talk.
@@teeteeme5752 its not necessarily because its coming from Africa, its simply the professionalism they show, im Angolan and I would never fly with air peace, even though our national airlines TAAG is still not where it wants to be in terms of service standards, you will never see them taking shortcuts in terms of safety...
Economy = Dayflight
Business = Nightflight
That works the best for me.
I Agree with this one
As a South African who travels with SAA quite often because we live abroad, I can say that its always been a pleasant experience. We've tried them in economy and in business class. The only issue in business class was that the menus are always presented the same, and what you see on the menu is not whats necessarily onboard. I do think this is what happened with the seabass incident you mentioned, perhaps the crew member wasn't aware that theres no seabass on board?! I do think you should have asked about that instead of just 'assuming" and/or guessing what the issue was. Its a bit of a bummer that you were limited to snacks... because again, there were not much limitations on snacks on the SAA flights we have been on. I remember once in economy, our toddler was super fussy and a crew member brought her some ice cream, which was such a sweet gesture! I do however think theres abit of an inconsistency issue with SAA as so many people have had either a really great experiences or just really below average but all in all, there is always room for improvement. I am rooting for them 💯🇿🇦
Well "as a South African.." may just say stop being a silly patriot. Crap service deserves to be called out. End Of.
@neil1688 What is wrong with being patriotic though? PERHAPS you should learn to "read with understanding" first.
I totally agree with you. Had a flight a month ago and NO complaints whatsoever. Love SAA.
He is a customer who paid for his business class seat, so he does not have to ask anything, and he is perfectly entitled to even assume - which is what any of us normally do when we do not receive explanations about something -; it is the crew's/airline's obligation to serve passengers in a manner consistent with the service for which they have paid.
If the Cabin crew is less than perfect, you can bet that translates to the Flying Crew and to Maintenance. SAA is just a big Cash cow and has been for many years. Taxpayers supporting a useless Government. If your OK with that, patriotism is not that by definition.
Business Class and stingy staff? That sucks!
power corrupts and power over an upgrade still being enjoyed by the crew
5:04 I was waiting for the lazer beams to flash from that flight attendants eyes and destroy your camera damn that was one full on look of hate in her eyes !
😂😂😂
So, I’m a flight attendant, and I’ve worked in Business Class before. Honestly, some of the things the company does can be a bit ridiculous. For example, on our A330, we had 30 seats in Business Class, and the company would load 32 meals for Business. Out of those 32, let’s say it was like this: 10 beef, 10 chicken, and 12 vegetarian. Or in some cases, within those 12 vegetarian options, it might be 6 fish and 6 fully vegetarian dishes.To manage this, we had everything written down, the number of passengers and their names. As we took meal orders, we’d note their choices. Let’s say most passengers preferred the beef option. When we were running low on beef, we’d start saying something like, “Today, we have this wonderful fish or this special chicken dish.” The idea was to see if passengers would opt for these alternatives. If they didn’t, then we’d give them their original choice until it ran out.
When the beef was gone, unfortunately, we’d have to approach the remaining passengers and say, “I’m sorry, but we’ve run out of beef.”
I don’t believe the crew would take a meal before completing the entire service. However, I know that in many cases, some flight deck crew can be quite insistent about getting what they want. To avoid conflict, they often end up taking their choice early on.
We used to fly with SAA from London to Cape Town every year for our holiday, service on SAA was always amazing, so it saddens me that it wasn't the same for you, I realise that perhaps with the airline 'starting' up again, it's taking it's time to adapt to the modern world, I hope it succeeds this time! And I beg SAA LONDON!!!!! PLEASE! And you are right, Cape Town is the most beautiful City in the world.... Keep Flying
British Airways and Virgin Atlantic offer far superior service than SAA. This is not the good old time before 1994.
@ I flew with SAA in 2018 and their service was far superior to British Airways, better food and better crew, and then, direct into the Cape Town… so, waiting…
@@easy1355 SAA doesn't have first class. Only business class
@@easy1355 That was six years ago. Now South African Airways is in disarray.
miss the good old day of 🇿🇦
@ same as British Airways on the London to Cape Town service 👍
I am in South Africa, wow, i truly enjoyed your perfect analysis. We commit
To improve to meet global standards. Thank you
What can one expect from an airline that almost went bust 😁
Continously....
Hi great flight review like always, I’m a big fan from Germany
Thanks for all your awesome content this year. South African used to be a good airline. I had flown with them a few times between London and SA. It seems they have a few crew training issues. Hope you are having an awesome Christmas.
Wow, I would never trust them again. Done.
Brilliant to see you in the amazing country of Brazil Josh
Hi Josh, I've been binge watching your vlogs. Have you been on Virgin Atlantic? I'd be interested to see your review on them. Greetings from Brisbane Australia. 😊
Unfortunarely you'll not stay in Brazil and review some domestic flights here. I'd love to see that.. Hope you had a good stay here in my hometown of São Paulo. Safe flights, Josh.
Hello from Perth Western Australia
I like the AIRBUS A330-300
As a RUclipsr myself l know the hard work and dedication that goes into these videos. Thank you 🙏
@@LifesWorldwideAdventures And the financial rewards despite not having a proper job aren't too bad either, are they? May I get your autograph?
Sorry about your bad experience, Josh. I'm a South African. We can only hope that we will return to our previous glory.
Apartheid glory poes😂
@bhekisibiluane4030 and you are talking to who exactly? Mind your language and go and wash your mouth with soap.
@bhekisibiluane4030 better than your leaders.
Western Cape independent！
@@bhekisibiluane4030 Good old day better than President M and his party.😂
@@annelizebuitendach7523 western cape should independent. White people are oppressed and discriminated against invisibly.
Great to see that they reopened the Cape Town - Sao Paulo flight. I might just take that flight myself.
If i had to "cancell" every airline that let me down i would literallt have to take a ship😂..oh wait there is Air Alaska? 😂
Thank you for the video!
Great Video Josh 👍👍🥳🥳The best seat on the aircraft 🥳🥳Really enjoyable watch ❤️❤️
Sao Paulo, large city classified as 33% slum. Real nice.
Yes thanks for South Africa 🇿🇦❤❤
Ahaha, you stayed in Protea Fire&Ice, the same with me. Exactly the same view of my visit to Cape Town, a cloudy day.
I would have said I was hungry because I didn't get my main.
Hey Josh, I'm exactly like you when it comes to tomatoes!
I will eat them on or in anything, but just the though of eating them alone gives me shivers.
I hate night flights. I have such a difficult time sleeping on planes.
Your title is kinda misleading. It seems like the crew is the problem.
What meals did they offer in place of the bass ? Just curious.
Exactly .surely they should have offered you a decent alternative? If they didnt I would have politely told that staff member that told you to take only one snack that
I'm taking 2 of them as my requested meal ' disappeared ' 🤨 and I m hungry.
A shame I used to use SAA alot from LHR to CPT.
They used to be very good.
Rgey are still good .Loose ends here and there but attitude still there to make your flight great.
Fun Fact - 1:10 We call it the "Table Cloth" when the Table Mountain is covered by the clouds...😅😅😅
The airline didnt run out of food - it ran out of the food you wanted. Also - you upgraded less than 48 hours before the flight so it is logistically impossible for them to give you the order.
Amazing flight review. Love from 🇰🇪
Josh, Cubana de Aviación is not flying now with its TU-204 because it is in maintenance. Right now Cubana is not flying with any of its planes. Their flights are being operated by aircraft leased from other airlines. But I would love to see your experience at our Havana airport. I work for American Airlines in HAV and I’ve been following you for a long time, so I’m happy that you’re in Cuba 🇨🇺 even if it’s something brief.
I have been on some of the best airlines in the world when they ran out my meal preference. I would not mark down SAA for this if it doesn't happen too often. If it does however, then it becomes a big problem. Regarding rationing snacks in the galley, that is something they should not do and hopefully they will learn from it.
Another great one Josh, As a Dominican you should try Arajet to Punta Cana. Living vicariusly through you.
I always love your content!
Merry Christmas Josh! 😊
I'm with you on tomatoes.
I'm not a fan of them raw, but cooked, they're delicious.
How much time is usualy given to food in planes before is have to bee change for fresh elements?
Agree fully about the difference in service culture between ET and SAA; and it’s one reason SAA has so much potential. Like you I really hope to see them live up to that potential once more! The yelling at you about a second snack sounds so strange; must have been just one rogue cabin crew and not official policy, right!? Anyway, nice video, I enjoyed it; made me want to take this flight. Also you have me dreaming of Tupolevs now 😎
I flew SAA to Munich Germany in July 19
Economy class service was better than Swiss air and Lufthansa
@airedition Are you the guest on flightradar 24? Is that really you?
@@zhou_kawthat is me!
@@airedition This is your real personal channel?
I think you should fly business class from Cape Town to Sao Paulo with South African Airways.
Hope to see this video in your personal channel and flightradar 24 channel. ❤️
@@airedition Could you edit the videos you post on flightradar 24 channel more longer in the future?
I guess that last-minute upgrade to business class was the reason for your missing food!
Since 4 out of the 6 million Boers have fled South Africa, the economy has been seriously declining.
We Can't wait until the other 2 million Boers leave SA either.
They deserve to be an Immagrant in another mans country .Our people are reasonably happy and our economy will soon be better than TRUMPS .
And like most other south african tax payers I refuse to fly SAA, even if they gave me free tickets
"only 1 snack" - the aircrew pocket all the snacks for their own use😂😂😂😂
When deplaning, did you get to ask the captain how your sea bass was?😊
Should have 😂
Thank you for sharing, really enjoyed watching both your Ethiopian Ailines and South African Airways flight experience. Thank you for sharing your opinion. For me I love flying Ethiopian Ailines anywhere in the world, they just look after you.. just my experience.
who also thinks that Avianca has the most amazing airline name ? 👌👌💯💯😄😄
since i only fly on economy class i prefer an overnight flights when everyone is tired and sleeping so the aircraft gets super quite. that is actually a priority for me
I dont get it, for special meal requests, once you make a reservation your pnr gets updated with the requested meal (since the other 2 alternative meals didnt meet your dietary plan) so why didnt you request for it ahead of time? 2 , Business class meals are not the same as economy meals so how come you think your meal requested ended up in economy or staff?
Watching you sit in that expensive Business Class seat was making my neck hurt.
SAA has always been decent, but the catering in Business has always felt limited in terms of items running out etc etc. Feels like they load a mix of the precise number of meals, which inevitably means a chunk of passengers miss out on their first option. It doesn’t take much for things to go wrong.
And then I used to get double frustrated when I’d find the crew eating in the galley, on occasion, options that were not available to passengers. Seems like pre-ordering is the way to go if they want to minimise waste.
Otherwise, in the air it’s still a decent airline.
Crews can prepare their meals in the galley as long as they served all the passengers first then they can get the leftovers. That's how it's suppose to work cuz I've only seen flight attendants eat their meals after they have come by n served all the passengers. That way a customer cannot complain about the crew eating the food before hand. On super long haul flights crews may eat after each service is completed for the customers. If they are eating the airlines food before the customers even though they can grab the leftovers usually after the pilot crews get what's left and then the flight attendant can grab a leftover. That is a no-no from what I've seen over my 60 years of flying on many airlines around the world.
@ I do understand. I’m talking about crew keeping meals for themselves ahead of passengers, which has long been a problem on SAA.
What a laugh....😂😂😂😂
SAA is a joke.
Will never ever be the same again.
Avoid like the plague.
.
As a South African I will not fly with SAA. Had a very bad experience with them a few years ago. They have lost me as a client forever.
How patriotic of you 'South African'😅
Baie mooi. Try other airlines and see they all similar man😂 travel more and find out😂
@@kosiekoos9408 I'm flying about 4 to 5 return trips a month with my business.
@@heinrichvisser8518 Yes you correct because it's not your forefathers land anyway 🤣😉. Netherlands maybe 🤔?
@bhekisibiluane4030 you are the racism.
I guess one argument is that you should order a special meal if you have dietary restrictions.
SAA is a basket case. Has been for decades.
Depends on where you are going but overnight flights are best in my view because you arrive in the morning when onwards public transportation is starting up,etc with a long day flight you often arrive when things are shutting down leaving you at the mercy of often unscrupulous taxi drivers.
It is continent to continue t bro Brazil is 8 hours behind of sa
SAA, like everything in South Africa, has gone trough the drain since 1994. The country is getting "africanized" in the worst sense of the term.
notice lack of statements about our past .Not one person commented to say that we are africanising SA when APARHATE was implewmented .Maybe we should have said EUROPEANISED
So you wanted SAA to be Asianized or what do you mean? Where is it located in the map?
@@Flypoman123 Of course I know it´s in Africa. What I mean is that before 1994 South Africa was much more civilized than the rest of the continent. It was an exception. Now it´s just crap like the rest. Even their new flag looks awful.
All this is caused by the President who starts with letter M. 🤢🤢😡
agree
I flew South African Airways years ago from Johannesburg to Rio. It was a great flight...daylight all the way. The most enjoyable part...for me...was flying over the Namib Desert. The sky was crystal clear so from my window I could see where the sands of the desert went *right up to* the green tropical waters of the Atlantic. I got a great photo of it that I have to this day.
I'm Brazilian. On my last trip by the SAA the meals weren't so good, some members of the crew were rude, but not all of them. Brazilian airways seem to me more expensive and the meals not so good as well.
I agreed with that, South African airlines has more quality than Ethiopian. The only difference is that Ethiopian has more connections to the world 👌🏿 well said.
Last time I flew SAA they yelled at us that we had two blankets (from empty seats) and they literally pulled the blankets off us and threw them on the floor- looks like they haven’t changed their ways
You can be very glad that they ran out of food and not fuel! You should also be absolutely delighted that you arrived safely considering that the SAA is a BBBEE / AA / EO / DEI company.
SAA dropped a Boeing out of the sky when they had no BEE or any other bogeyman .What i do know it was run bu people that spoke afrikaans mainly
@@alert911-x3b Pray do tell us the details of this dropped aircraft! Was it dropped because of Afrikaans? Anything scandalous will be enjoyed.
Lack of food happened on my Delta flight from Detroit to Amsterdam last October. The crew stated that it was due to food services I Detroit. No deserts, no coffee creamer. Limited coffee and tea. Rear of plane got no breakfast before landing.
This is just an example of what is going on in the whole of South Africa since 1994. Heartbreaking what happened and is still happening to our beautiful country under the ANC gov.😢
Flew this before Covid. Great to hear they are back and kept the national logo. Did you need permission to do recording. How was your flight 9 hours and mines was 16
I'm Sout AFrican and I'm sorry for your experience. It is so bad to hear and watch this because I remember many years back how proud I was to see SAA planes across the world like Hong Kong, London, New York, everywhere we traveled there were SAA planes. But this is what corruption do to a country I suppose.
Misleading title, just for views
I always notice that the best airlines have younger people as service staff. Could be wrong but that's my observation.
Hi Sir, unfortunately, the sea bass jumped right back into the ocean 😄. I agree with you Josh, they should've handled it more professionally.
😂😂😂😂😂😂 It took too much wine
I’m with you on the tomato soup issue. Not a fan of tomatoes on their own. I can’t believe that they stopped you having a second snack! Bernie in Sydney
I can understand their error on main dish... but, stopping you from taking the damn 1 extra piece of snack..?