Good points for people at the other side of the counter. For most of us customers, we value service and quality of products, those are the key in any hospitality business. When I went to your espresso bar, I was treated well and the coffee and bikkies were superb, regardless that Luke or Jimmy were not behind the machine (actually Jimmy made a 2 sec. appearance). I understand you strive in teaching that to your coffee partners so the Artisti experience could be found anywhere. By the way, I’m yet to find where your coffee partners are as I’m starving for another delicious coffee near home in QLD 😉
Thank you for visiting us! Glad you had a wonderful experience. Our team are amazing 🤩 we have 2 cafes opening in Noosa and Maroochydore soon, we are looking for more in the Gold Coast and Brisbane areas if anyone needs awesome coffee and a supportive coffee roasting team! Cheers luke
Lots of great points! I'll apply this to our restaurant business. We're a local Filipino restaurant so a little bit different than yours, but all your ideas are super valuable!
I find those selling techniques to increase the average sale annoying. When I enter a cafe I usually know in advance what I want and I don't want to be "pushed" to buy more even if it's a gentle push. The only intention behind this inviation/suggestion is to sell more not to be nice or add value to my order. It gives me the impression you are trying to "get motre milk out of the cow". I am already loyal customer and this gives me the feeling that you are treating me like a money box more than a customer. Just let me order my coffee and try to get new customers instead of using marketing tricks on me.
Sure, if a business does not look to grow, unfortunately the place you go to won’t be there to give you your favourite coffee. No one should be pushy, perhaps you can invite your friends for a coffee, or recommend the place to your coworkers, these will support your local cafe more than you might expect. Cheers luke
@@michaeljones1836if your not growing your eventually going down hill. you need extra profit to redo that kitchen or replace appliances that die, to refitouit the front and put new chairs etc. the places that arent growing look older and older and get tired, and they eventually die
Yes that’s correct, wages go up, rent, food costs, 8% min to survive and to re invest in the fixtures and fittings of the shop as mentioned above. It’s simple business, we all have to earn more money each year to survive or we will have to go without something to have the same income. Inflation alone is 4% at the moment.
Unfortunately it's not your business and doesn't solely operate to serve you coffee. I'm sure if you're so miserable we won't miss your $4 coffee each morning 😊
January 50 thousand dollars in sale because of summer, took me a split seconds to realise Luke is not out his mind😂 hahaha thanks for the useful tips on how to run a business
I'm a co-owner of a coffee shop here in Colombia called @craneosacralbrew. We've been around for a couple years now but we're on a transition from coffeetruck to coffee shop, looking foward to grow our bussines. This video is so inspiring and helpfull at the same time, big thank you for this kind of content. I'd apreciate more videos like this🔥🔥🔥
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u guys have THE best content on coffee. if Artisti ever goes public lmk cuz i am aping a large undisclosed amount of cash at that IPO. thx ;)
Thanks Luke! Jampacked with the most coffee shop, marketing/growth information than any single video I’ve ever seen!
Awesome to hear thanks mate, glad you enjoyed it! :)
Great video, I think it's valuable for many retail business owners 👍
Good points for people at the other side of the counter. For most of us customers, we value service and quality of products, those are the key in any hospitality business. When I went to your espresso bar, I was treated well and the coffee and bikkies were superb, regardless that Luke or Jimmy were not behind the machine (actually Jimmy made a 2 sec. appearance). I understand you strive in teaching that to your coffee partners so the Artisti experience could be found anywhere. By the way, I’m yet to find where your coffee partners are as I’m starving for another delicious coffee near home in QLD 😉
Thank you for visiting us! Glad you had a wonderful experience. Our team are amazing 🤩 we have 2 cafes opening in Noosa and Maroochydore soon, we are looking for more in the Gold Coast and Brisbane areas if anyone needs awesome coffee and a supportive coffee roasting team! Cheers luke
Lots of great points! I'll apply this to our restaurant business. We're a local Filipino restaurant so a little bit different than yours, but all your ideas are super valuable!
Thank you. This can work for many businesses. A little re focus will make a huge improvement. Cheers luke
Thank you from California. I have learned so much
I find those selling techniques to increase the average sale annoying. When I enter a cafe I usually know in advance what I want and I don't want to be "pushed" to buy more even if it's a gentle push. The only intention behind this inviation/suggestion is to sell more not to be nice or add value to my order. It gives me the impression you are trying to "get motre milk out of the cow". I am already loyal customer and this gives me the feeling that you are treating me like a money box more than a customer. Just let me order my coffee and try to get new customers instead of using marketing tricks on me.
Sure, if a business does not look to grow, unfortunately the place you go to won’t be there to give you your favourite coffee. No one should be pushy, perhaps you can invite your friends for a coffee, or recommend the place to your coworkers, these will support your local cafe more than you might expect. Cheers luke
Sure grow if you want to but why can’t a cafe just provide a steady stable income to those working in it?
@@michaeljones1836if your not growing your eventually going down hill. you need extra profit to redo that kitchen or replace appliances that die, to refitouit the front and put new chairs etc. the places that arent growing look older and older and get tired, and they eventually die
Yes that’s correct, wages go up, rent, food costs, 8% min to survive and to re invest in the fixtures and fittings of the shop as mentioned above. It’s simple business, we all have to earn more money each year to survive or we will have to go without something to have the same income. Inflation alone is 4% at the moment.
Unfortunately it's not your business and doesn't solely operate to serve you coffee. I'm sure if you're so miserable we won't miss your $4 coffee each morning 😊
If you're in Australia and need help with your cafe set up then reach out to us via the form on this page: artisti.com.au/pages/wholesale-coffee
Thanks for the info 👍 I really appreciate the help.
January 50 thousand dollars in sale because of summer, took me a split seconds to realise Luke is not out his mind😂 hahaha thanks for the useful tips on how to run a business
Thank You!
Great Ideas!
I'm a co-owner of a coffee shop here in Colombia called @craneosacralbrew. We've been around for a couple years now but we're on a transition from coffeetruck to coffee shop, looking foward to grow our bussines. This video is so inspiring and helpfull at the same time, big thank you for this kind of content. I'd apreciate more videos like this🔥🔥🔥
That's awesome to hear! I just checked you out and gave you a follow on Instagram :) Best of luck with the new coffee shop :)