Flying and car rental are two things I haven't done in over a decade. To me the number concern for me will always be government. This hearing is Congress using these airlines to deflect from the fact they are the real threat
This was actually enjoyable for the first time I have watched one of these for both sides to be fighting together for “we the people” and not fighting each other.
The smaller the committee the more common ground. There are many lobbyists that appeal to specific congressional members and it’s a conflict of interest for these committees, but is somehow allowed in congress as a whole. They also go after companies much harder than government agencies. They often protect the illegal and unsanctioned actions such as DHS secretary Mayorkas’ unlawful abandonment of immigration laws.
They are just running out the clock until Trump takes over and lets them run wild. Deregulation means even more companies can screw us over like these guys have perfected for years.
No one is talking about how not a single one of them commited to never using a.i. to take advantage of customers (charge them more) who are desperate and need to fly for a funeral or emergency. That is evil.
Without those "bad airlines" watch your fares sky rocket. The ULCC is what keeps all prices lower. You can combine Spirit, Frontier, allegiant, and JetBlue and they still wouldn't compare to the size of United. Without them you are looking at $600-2000 round trip for domestic flights instead of $79-350.
No college student just wants a backpack. They only take a backpack because they can't AFFORD to check a bag or get 2" more freaking leg room. We're going broke getting our kids home between semesters & on breaks. They can't bring their clothes home.
I had no idea they were incentivizing employees for rejecting carry on luggage or not even being clear/consistent about checked baggage pricing. That's wild, but also not surprising. It's almost like if we don't establish checks and balances upon profit-focused companies, they will take advantage wherever they can.
I wonder what that rep would have said if that man said, okay, U can keep it!! I'm going on the flight & then opens it up and it's full of used bathroom paper! I never have said anything like that B4 but this makes me mad!!!
I love to see the airlines questioned but the whole bag bounty thing I did not understand. How is it fair for some passengers to follow the rules, and other passengers show up with bigger bags and the airline just is supposed to let them get away with it? That's not fair to the other passengers. It's like immigration. You've got some people who follow the rules and some who do not. Why does Josh Hawley want to give the people not following the rules a free pass?
Also congress should prohibit the overbooking issues, this is a great part of the big problems this Airlines are doing, earning a lot of money making customers lose money because of this mismanagements!!!
I work AA, overbooking is 100% a profit thing. But if you volunteer to give up your seat due to an overbooking issue, you will be rewarded travel credits as well as being rebooked on a new flight, for the instance you are asked to deboard (involuntarily) due to an overbooked flight… you are awarded money. I was asked to give up my seat due to an overbooked AA flight, I fly first class only but on that day I was flying main cabin, I paid $432 for my ticket… I was rebooked the next day first flight out in main cabin extra, and given $832 cash! Some people are offered $1k+ to voluntarily get off a flight! Overbooking is not going to be prohibited as it is fair for the customers involved.
Kicking families off or saying, put your child on your lap, cause we over booked. Signed Delta. When the people get fed up, they stop flying. I haven't flown in 4 yrs. Hearing all the problems from passengers and the way they're being abused doesn't help. Hey, we gotta keep out stockholders happy. That's what's most important.
I’d love to see them go through the wringer for this one. American and United have both overbooked my flights so many times to the point that I don’t book with them anymore. It becomes irritating when you can never rely on your airline to get to your destination on time.
I came here to say this also southwest is all fly ❤ and i just looked for flights on both frontier and spirit and I have to say I don’t understand why ppl will fly airlines paying ridiculous bag and seat fees … with southwest you get free personal bag, carry on, and 2 checkbags … and the air fair still reasonable and cheaper compared to them both smh
At least they show how they are chargign you upfront. They dont charge you a low price and then charge you more than the cost of the freaking flight for all the extras. I am goign back to Southwest.
I lovvvvvvvee itttttt! Hold their GrEEDY RUMPS ACCOUNTABLE, money loving FOOLS, Im proud of this process, it's Soooooooo rewarding, keep up the EXCELLENT work congress!!!!!!!!!!!!!
Because some zip codes can afford more than others. Marketing 101, the price of a product is set by whatever the market can bear. If you’re negotiating your salary for a new job, and you ask for a certain amount, and it gets immediately accepted, you just lost money. Use the same mentality but as an airline selling plane seats.
@@realcaydenwilson1no, there are no taxes related to airline tickets that require knowing where the customer lives. Besides, if it was for tax purposes; the executive would have said so.
as a software developer there's like 0% chance their algorithm doesn't take in the input of the personal information because what else is the algorithm using to calculate prices it should be all the same then
Its amazing they say they are required by law to collect our personal information. What information are they collecting from the illegal criminals being flown all over our country.
Only required if ticket is purchased!! Not required 4 inquiries!! When U purchase anything on line, U R not required 2 give information until U buy it!!
While airlines nickle and dime travelers, the "fees & taxes" are just as bad. Every single time a plane puts its "wheels on the ground", there is a minimum $50.00 fee, there's a fuel charge, and on & on. Traveling Fri - Mon is more expensive than Tu - Th, with Wed typically being the cheapest day to fly. Flying later in the day is more expensive than flying early in the morning. Also, for those who search several sites over several days, prices increase... unless you clear the cache or search in incognito mode.
Most airlines have seats you can purchase that cost more money that have more room. Leg room costs money. If you are tired of cramped seats, stop buys cramped seats…Congress needs to stay out of the way.
Alright, help me understand this 🤨 If Southwest Airlines is all about making money like the rest, how are they staying afloat? You bring a personal item, a carry-on, 2x checked bags, free in-flight entertainment, 2x drinks, snacks and STILL keeping prices kinda low? Meanwhile, Spirit and Frontier are charging you to breathe, Delta wants your firstborn for a seat upgrade, and American is out here slapping a crazy price tag on stale crackers and cheese. Honestly, by the time these other airlines nickel and dime you to death, you could’ve just flown Southwest and had a better time!🤔
These types of fees are spreading everywhere. Last visit to Vegas, the hotel had 95% reserve to pay pool seating. Thousands of hotel rooms, 6 free chairs to sit poolside.
Had a flight last year that I tried to modify, willing to pay the fee to do so they told me even though that flight would have been 200 cheaper, they don’t refund the difference. I asked her why, she said she had no idea.
The airlines will let a 300 pound person that needs 2 seats that paid a very small price for one ticket and puts them next to a person that paid a large fee for their ticket. Then they are offended at keeping the arm rest down. If I move my leg they are upset that their leg is in front of me. I’m supposed to make them comfortable; at the cost of their entitlement.
I'm a lg woman!! I am disabled!! I had 2 wait until my disability was bad enough 2 suit the ins company B4 they would approve the surgeries!! @ 234# I always ask 4 seat with extra leg room & it suffices 4 my girth!! It is embarrassing 4 me 2 fly planes. Everyone looks @ U like U R a parasite because of your size!! I will sit all the way 2 window & squish myself up against the plane 2 make sure I don't take the skinny person's room or space!! I don't like being like this but I am!! No one pays my way! I make my own way!! I have 2 have a wheel chair 2 get fr plane 2 plane!! I'm the first one on & last one off. So I don't hinder anyone!! But sometimes life is just plain hard!! But I thank God that their R people out there with understanding hearts!!
My daughter is 33yrs old! When she was 2 I went from Biloxi Ms 2 Los Angles CA. It was a 737. one stop 2 pick up more passengers & fuel. U could get off or stay on. It was Economy with seats a third lger than the ones they have now. They offered a meal. Etc. it was a pleasure 2 take a plane ride then. Now U feel like sardines packed N a can!! A train ride is as long as a plane ride after all the lay overs! Same price after all the hidden fees fr the airport services!!
So true. Buy a bigger seat or buy two seats. Completely unfair to others. Or we make seats larger and ticket prices skyrocket and nobody can afford to fly.
No charge for seat assignments in main cabin?? A seat in main cabin costs more than a seat in basic economy which means that there is a charge for selecting a seat. Give me a break!
I used to go to Mexico every other year. The amount of all inclusive, ground transportation and air line tickets is now de bundled and costs twice as much
I booked a Jet Blue round trip flight for last August for $77. When I checked into my flight online, 24 hours before the flight, I had to pay a charge for my seat selection for both flights. Nowhere when I initially booked the flight did it say anything about paying extra for a seat. I had to pay the seat fees or miss my trip.
The question they should have asked is” are you sending the personal information you get from your customers to the credit card companies you are beholden to”?
CEOs are actually probably not as adequately prepared for this type of situation. Also with precheck you pay for the proses to be ELIGIBLE for reduced screening. Not everyone gets approved. This actually benefits everyone (shorter lines, quicker screening for agents) without compromising safety. It’s a 78$ fee for 5 years. It makes total sense. And TSA should not be compared to an airline as it is a government agency.
Say what you want, but charging extra for extra leg room is a fair game. Unlike other junk fees, at least you do get a service and know what you paid for.
This CEO’s should be charge as criminals, they don’t care about the people they care about the money. The government needs to penalize this airlines for not complying with government guidelines.
Yes, let's ask why airlines are charging us 0.1% higher compared to 2019. Growth from Dec 2019 o Dec 2023 is 0.1%, while food increased by 25%, used cars went up by 45%, gas went up by 67%, rent inflation almost doubled,...let's not ask those guy...let's go ask the airline with almost zero inflation while facing increased costs and min wage? This is a kangaroo court. Stop the 🧢 and trying to divert our attention on things that didn't affected us. I want to know why my beef costs twice as much, why milk went up by almost 150%, why bread went up 80%, why fuel and heating oil almost went up 30-40%, why my rent went from 2.3K to 3.9k in the same neighborhood and apartment!!!! Go find that out!!! Stop doing useless crap!
Airlines make money like computer printer manufacturers do. Sell you a printer cheaply, at cost price, but make money on the ink. Similar to car hire company bait & switch tactics.
The difference is that the printer companies don’t receive bailouts from the government using the tax dollars of its people. These crooked scumbags should be making our lives better , not worse.
The amount of money my family has had to pay so we can sit next to our AUTISTIC child is gut wrenching. It has made it so much more difficult to travel
The "customer choice" for unbundled, basic economy fares with no bags these airlines are crowing about isn't driven by people. It is primarily driven by penny-pincher companies who force their low level employees to fly the absolute cheapest way possible, even if the experience is horrible (this is also why United Healthcare is so bad). It is a classic principal-agent problem. Force these employers to pay for a decent flying experience for their employees by passing a law requiring that airlines at least offer a free carry-on bag and seat selection, as well as regulating minimum seat pitch and width requirements. Stop the "race to the bottom" unbundling spiral in air travel. If affordability is the primary concern then give flight credits to the poorest Americans to be able to afford a fare for travel to a funeral, to change job cities, or to attend college.
Airlines should be required to publish the ACTUAL fees that will be charged, not make them up when a passenger is standing at the boarding desk. Two people on the same flight with the same weight of baggage should NOT be paying two different prices for tickets and bags, but they are. I and a friend took the same flight on the same plane. We carefully weighed our bags at a post office, they were within 2 pounds of each other. Yet when the airline weighed our bags, they both "weighed" four pounds more each. That's another problem. Why was one of us charged $50 less than the other? We did not even specify that our seats be together. Surely such price gouging is illegal. This was the first time in 40 years that I have flown and seeing what I saw it will be my last. Something needs to be done for those people for whom air travel is a necessity.
When they say prices are lower compared to inflation, are they also adjusting what the customer gets besides travel from point to point? If the seats were larger, food and beverages were better and the ancillary fees are now much higher, is it really true that the total product delivered has remained at or below inflation?
These airline companies are disgusting. Flew with frontier a few months back and was blown away at how they rope you in with low ticket prices but then gouge you for checked bags which aren't included and seat fees if you want to reserve a seat.
He is boldfacedly calling differential pricing for the same seat as an "offer" from the airline to various customers. Just have the DOT ban the collection of customer information before the price is shown to the searcher.
These execs keep getting their salaries increase exponentially while prices have gone up. Even United has gone up by about 20% +. They all lie. They are ok with all the fees that they charge. Price of aviation fuel has remained steady but flight prices have gone up. All you have to do is just look at the salaries of those high execs year on year.
This is a hearing!! I 🤔 think that there should B consequences 4 not bringing required information 2 it!! I 🤔 think there should B substantial contempt charges 4 those companies that do not come with required information ready 2 hand over!! And STOP THE LOBBYING ON SENATE & CONGRESS STEPS!! AND NO MORE STACKED BILLS BROUGHT B4 SENATE OR CONGRESS!!! VOTE ON ONE THING @ A TIME SO NOBODY SAYS ILL VOTE 4 IT IF U ADD SUCH & SUCH THAT I WANT PASSED!! ALL A BUNCH OF CROOKS!!!
100%. And guess what kind of raises they give their employees? None. They issue “merit” increases of 3% in place of a COLA. All that extra money is not going to the people doing the actual work.
It all strarted with the so called budget airlines and than adapted by national carriers too, they are all are criminals we passengers are not idiots and somehow this will all come to an end!
Let Congress get involved in regulating seat size etc and see the price of tickets go way higher. Airlines are crooks but I don’t want Congress mandate anything
👏👏👏👏🤛🤝thank you so much for fighting for the consumers. I was unfortunately getting used to the bag fees, but where I was really struggling as a mom is having being separated from my kids. One agent looked me dead in the eye and asked me how old my child was and why I didn't pay to book a sit. He was 4 😅. So you want my child to sit next to a creep? If I can't leave my child at home alone, why is it appropriate for the airline to say he or she will sit alone unless I pay. I don't understand this at alI. I don't remember this happening years ago.
You know, they blame a lot of it on fuel cost, but when fuel goes back down, their prices stay the same. Im not sure what they expect will happen when the prices are so high that only the 1% can afford it.
These lying deceivers believe their own lies. How Pathetic are they. I’d rather fly Southwest or Delta and pay one fee then an to fly spirit again with an over sized bag
Sen. Josh Hawley absolutely well said and done, you are my new HERO! Hope that new rules and legislations will be introduced now cause those people seated in front of you will never ever comply!!
Do these people really think they can just say things and everyone believes them? Airfare is more affordable!? 5 years ago I flew to Chicago 1 a month for $150 and could check a bag for free with no layover. Now there are no direct flights, it’s AT MINIMUM $400 a flight and bag fees. These people are nuts.
He's right it's not a bounty but a scam on passengers. They were refusing bags that met Frontier's online size requirement. They didn't like straps hanging out. Also spending $350 M for a new luggage system but zero idea how many pieces of luggage they carry. I would fire someone that made that purchase without data to support that purchase.
I think the law makers do not purchase airline tickets themselves. They don’t know the basic environments inside a plane and how it relates to the ticket purchasing process. I like the unbundled model. I don’t like how little room a standard seat gives. No leg room. The airports suck! The employees are miserable people. The process of getting through immigration and customs is horrible. And I have to say no one is more about collecting fees than the state and federal governments so I find it ironic they are throwing stones at these guys. Yes it’s expensive to fly since 9/11 but a lot of that are fees required by the government and the airport. Bigger seats cost more. Comfort cost more. The more comfort the more it costs.
I’m in the U.K. and as an example of this big company racket regards ‘consumer algorithms’ .....we got a puppy Labrador and had pet insurance up to her 8th birthday and I noticed that our insurance kept increasing big time each year but the renewal for her 9th year was ‘triple’ the cost of the previous year, I contacted insurance company and complained about the increase .....the excuses began that it was my dog’s age although we’d never claimed on insurance for her, then it was because there were a lot of claims in my postcode (zip code) area, I argued that we live in a nice coastal post code area ......this debate went back and forth until the customer service young lady I was speaking to ’let slip’ that the price of insurance was dictated on where I lived! This SCAM is happening to all of us in many different services .....citizens are being robbed in plain sight 😡
I started questioning if people actually listen. So many mentioned "CEO" in comments while non of representatives are CEO. What else people don't hear?
Checked bag fee was implemented as a fuel cost increase, it has never went away because they made to much from it. Airlines would likely purposely seperate families booking at the same time just to get the added fees that they charge. Back in the 70s air trave costs was regulated by the government and the airlines tried to get travelers to choose them by OFFERING MORE than the others. Since then things have been a race to the bottom and to squeeze the most out of the customer. Spirit would charge for bathroom use and breathing air if they could.
Next bring all the rental car companies.
Yes!
Dang, I've been lucky - never had a bad experience with rental car company. What do they do?
Flying and car rental are two things I haven't done in over a decade. To me the number concern for me will always be government. This hearing is Congress using these airlines to deflect from the fact they are the real threat
@@elj_86 overcharged
@@elj_86 You've been extremely lucky.
Ticketmaster next pls
Plz
Absolute monopoly from the venue, artist, and purchasing/reselling.
This was actually enjoyable for the first time I have watched one of these for both sides to be fighting together for “we the people” and not fighting each other.
Probably because its finally hurting them and their employees.
The smaller the committee the more common ground. There are many lobbyists that appeal to specific congressional members and it’s a conflict of interest for these committees, but is somehow allowed in congress as a whole. They also go after companies much harder than government agencies. They often protect the illegal and unsanctioned actions such as DHS secretary Mayorkas’ unlawful abandonment of immigration laws.
I think the CEOs learned their lesson and will now contribute much more heavily to congressional campaigns.
I think 🤔 they need 2 end lobbying!! It may help some!!
LOl that's crooked thknking
😂😂😂
They are just running out the clock until Trump takes over and lets them run wild. Deregulation means even more companies can screw us over like these guys have perfected for years.
I wonder what "fee" we will have to pay to cover THAT! 😂😂
1:45:00. Each legacy carrier raising bag fees by the same amount is PRICE FIXING!!!
It’s Like the Gas Stations they do the same thing.
Price gouging. Agreed!
they both want to make the most money
You don’t value our experience you value our money
No one is talking about how not a single one of them commited to never using a.i. to take advantage of customers (charge them more) who are desperate and need to fly for a funeral or emergency. That is evil.
Well, unfortunately, that is the outcome of supply and demand. It’s the same reason plumbers charge much more to fix a burst pipe on a Sunday.
Sadly that was the Air Canada case so US lawmakers probably don't even know it happened.
they 100% are that's why
Just try to get less woke on social media.. Normal adults can process the anxiety without excessive projecting
Ban them from saying Thankyou for your question
Lollllllll
They should get a tazer fee for the taser used after they use that phrase
Right
I agree lol
This would have been fixed by letting bad airlines go bankrupt instead of bailing them out
Precisely.
Without those "bad airlines" watch your fares sky rocket. The ULCC is what keeps all prices lower. You can combine Spirit, Frontier, allegiant, and JetBlue and they still wouldn't compare to the size of United. Without them you are looking at $600-2000 round trip for domestic flights instead of $79-350.
Not true. If they start charging so much new airlines will start and out compete
@@peterpeet4507 Lol you act like new airlines are easy to start up like McDonalds
💯
No college student just wants a backpack. They only take a backpack because they can't AFFORD to check a bag or get 2" more freaking leg room. We're going broke getting our kids home between semesters & on breaks. They can't bring their clothes home.
Sounds like a personal problem. They're adults, make them pay
I said the exact same thing when a college kid has to go home on a airplane they should be able to take more than just a backpack.
A carry on should be included regardless of the class of ticket purchased.
spirit ceo "we value guest experience" 😂😂😂😂 What utter tools these airline reps are
Omg that isn’t the CEO!!
I had no idea they were incentivizing employees for rejecting carry on luggage or not even being clear/consistent about checked baggage pricing. That's wild, but also not surprising. It's almost like if we don't establish checks and balances upon profit-focused companies, they will take advantage wherever they can.
I wonder what that rep would have said if that man said, okay, U can keep it!! I'm going on the flight & then opens it up and it's full of used bathroom paper! I never have said anything like that B4 but this makes me mad!!!
I love to see the airlines questioned but the whole bag bounty thing I did not understand. How is it fair for some passengers to follow the rules, and other passengers show up with bigger bags and the airline just is supposed to let them get away with it? That's not fair to the other passengers. It's like immigration. You've got some people who follow the rules and some who do not. Why does Josh Hawley want to give the people not following the rules a free pass?
The most satisfying thing to watch in the longest time!
WORD IS LIFE!!!
Not only are the checked baggage fees ridiculously outrageous but they are more
Expensive the day of travel. The only explanation is PROFIT
They are taking advantage of you, knowing that you have no choice
American Greed❗️😡
@@ChiRusNkFUSA. Exactly ❗️
SURPRISE SURPRISE! WOW, AIRLINES ARE MEANT TO MAKE MONEY
That's correct. That's what a business is supposed to do. Make money. lol.
Also congress should prohibit the overbooking issues, this is a great part of the big problems this Airlines are doing, earning a lot of money making customers lose money because of this mismanagements!!!
Agree 👍💯
I work AA, overbooking is 100% a profit thing. But if you volunteer to give up your seat due to an overbooking issue, you will be rewarded travel credits as well as being rebooked on a new flight, for the instance you are asked to deboard (involuntarily) due to an overbooked flight… you are awarded money. I was asked to give up my seat due to an overbooked AA flight, I fly first class only but on that day I was flying main cabin, I paid $432 for my ticket… I was rebooked the next day first flight out in main cabin extra, and given $832 cash! Some people are offered $1k+ to voluntarily get off a flight!
Overbooking is not going to be prohibited as it is fair for the customers involved.
Kicking families off or saying, put your child on your lap, cause we over booked. Signed Delta. When the people get fed up, they stop flying. I haven't flown in 4 yrs. Hearing all the problems from passengers and the way they're being abused doesn't help. Hey, we gotta keep out stockholders happy. That's what's most important.
@@stevenruiz1504”I fly first class only.”
Yeah, I’m not going to take you seriously.
I’d love to see them go through the wringer for this one. American and United have both overbooked my flights so many times to the point that I don’t book with them anymore. It becomes irritating when you can never rely on your airline to get to your destination on time.
Notice Southwest is not on the panel 😂I love Southwest
The only one I take 😂 I never flown on any other air airline
I came here to say this also southwest is all fly ❤ and i just looked for flights on both frontier and spirit and I have to say I don’t understand why ppl will fly airlines paying ridiculous bag and seat fees … with southwest you get free personal bag, carry on, and 2 checkbags … and the air fair still reasonable and cheaper compared to them both smh
Just booked for my free two bags and don’t mind paying 75 for the Third i love you south West !! @southwest we love you
southwest is my airline of choice🙏
At least they show how they are chargign you upfront. They dont charge you a low price and then charge you more than the cost of the freaking flight for all the extras. I am goign back to Southwest.
1:25:20 because if the consumer decides not to purchase a ticket, the airline can still make a profit from selling their personal data.
I lovvvvvvvee itttttt! Hold their GrEEDY RUMPS ACCOUNTABLE, money loving FOOLS, Im proud of this process, it's Soooooooo rewarding, keep up the EXCELLENT work congress!!!!!!!!!!!!!
Frontier Airlines is THE WORST AIRLINE EVER!! Their schedule is always wrong and unreliable!! Horrible delays!
You get one cup of free water 😂. That was the last time for me!
Why do they need the zipcode to give me a price?. Flying from A to B that is what matters only
Sales tax I’d guess
@@realcaydenwilson1 NAW!! THE AIRPORTS WOULD Signify the ZIP CODE!! PERSONAL INFORMATION IS BIG MONEY 💰 PROFIT!!!
Because some zip codes can afford more than others. Marketing 101, the price of a product is set by whatever the market can bear. If you’re negotiating your salary for a new job, and you ask for a certain amount, and it gets immediately accepted, you just lost money. Use the same mentality but as an airline selling plane seats.
@@realcaydenwilson1no, there are no taxes related to airline tickets that require knowing where the customer lives.
Besides, if it was for tax purposes; the executive would have said so.
as a software developer there's like 0% chance their algorithm doesn't take in the input of the personal information because what else is the algorithm
using to calculate prices it should be all the same then
That part there’s no friggin way!
Its amazing they say they are required by law to collect our personal information. What information are they collecting from the illegal criminals being flown all over our country.
Only required if ticket is purchased!! Not required 4 inquiries!!
When U purchase anything on line, U R not required 2 give information until U buy it!!
My gripe is they increase the price if you don't buy the ticket the first time so doing cost comparison or planning ahead only costs you more
If these companies are not checked, they’ll soon charge you to use the restroom, the drop down tray, and the seatbelts.
WOW! Please legislatures bring down the corrupt airline industry.
1:09:09 It's like playing Russian roulette 😂😂😂😂 Senator Hawley is cooking!!!
Naaa man was chefing it up in there. I bet Gordon Ramsey was envious😂😂😂
@sebastianluu1900 Agreed 😂😂😂😂😂
Overall message from airline CEOs: Don't fly with us if you're broke to begin with and you can't afford it...period
Flying is not a right, it is a privilege. Why should the airline, it’s employees, its stockholders work for free to subsidize anyone’s travel?
@@robertkallen9843they are nickel and diming everything. Wake up
While airlines nickle and dime travelers, the "fees & taxes" are just as bad. Every single time a plane puts its "wheels on the ground", there is a minimum $50.00 fee, there's a fuel charge, and on & on. Traveling Fri - Mon is more expensive than Tu - Th, with Wed typically being the cheapest day to fly. Flying later in the day is more expensive than flying early in the morning. Also, for those who search several sites over several days, prices increase... unless you clear the cache or search in incognito mode.
Congress needs to mandate more space between the rows and seat widths. Tired of being cramped
Most airlines have seats you can purchase that cost more money that have more room. Leg room costs money. If you are tired of cramped seats, stop buys cramped seats…Congress needs to stay out of the way.
Spirit - you need to FIRE Matthew Klein today. His testimony was atrocious.
Spirit obviously lacking morals
Note Southwest ISN'T there. They don't nickel & dime us.
Alright, help me understand this 🤨 If Southwest Airlines is all about making money like the rest, how are they staying afloat? You bring a personal item, a carry-on, 2x checked bags, free in-flight entertainment, 2x drinks, snacks and STILL keeping prices kinda low? Meanwhile, Spirit and Frontier are charging you to breathe, Delta wants your firstborn for a seat upgrade, and American is out here slapping a crazy price tag on stale crackers and cheese. Honestly, by the time these other airlines nickel and dime you to death, you could’ve just flown Southwest and had a better time!🤔
The way these Airline Execs "tap dance" around the questions they should be in a vaudville act.
These types of fees are spreading everywhere. Last visit to Vegas, the hotel had 95% reserve to pay pool seating. Thousands of hotel rooms, 6 free chairs to sit poolside.
@forbes can’t see who’s talking because you have a banner blocking thier names
If your airline is so transparent why block the bill, lying thru his teeth, sounds great but actions speaking louder
THAT PART!!!!
They sell email addresses...happens all the time..
Right airlines fees is exactly what we should be focusing on. Bring down the cost of mortgage, rent, food prices....
Right
Had a flight last year that I tried to modify, willing to pay the fee to do so they told me even though that flight would have been 200 cheaper, they don’t refund the difference. I asked her why, she said she had no idea.
The airlines will let a 300 pound person that needs 2 seats that paid a very small price for one ticket and puts them next to a person that paid a large fee for their ticket. Then they are offended at keeping the arm rest down. If I move my leg they are upset that their leg is in front of me. I’m supposed to make them comfortable; at the cost of their entitlement.
I'm a lg woman!! I am disabled!! I had 2 wait until my disability was bad enough 2 suit the ins company B4 they would approve the surgeries!! @ 234# I always ask 4 seat with extra leg room & it suffices 4 my girth!! It is embarrassing 4 me 2 fly planes. Everyone looks @ U like U R a parasite because of your size!! I will sit all the way 2 window & squish myself up against the plane 2 make sure I don't take the skinny person's room or space!! I don't like being like this but I am!! No one pays my way! I make my own way!! I have 2 have a wheel chair 2 get fr plane 2 plane!! I'm the first one on & last one off. So I don't hinder anyone!! But sometimes life is just plain hard!! But I thank God that their R people out there with understanding hearts!!
My daughter is 33yrs old! When she was 2 I went from Biloxi Ms 2 Los Angles CA. It was a 737. one stop 2 pick up more passengers & fuel. U could get off or stay on. It was Economy with seats a third lger than the ones they have now. They offered a meal. Etc. it was a pleasure 2 take a plane ride then. Now U feel like sardines packed N a can!! A train ride is as long as a plane ride after all the lay overs! Same price after all the hidden fees fr the airport services!!
So true. Buy a bigger seat or buy two seats. Completely unfair to others.
Or we make seats larger and ticket prices skyrocket and nobody can afford to fly.
No charge for seat assignments in main cabin?? A seat in main cabin costs more than a seat in basic economy which means that there is a charge for selecting a seat. Give me a break!
There should be a free carry-on bag whenever we fly, and no fee for choosing a seat in economy class
I used to go to Mexico every other year. The amount of all inclusive, ground transportation and air line tickets is now de bundled and costs twice as much
Wow ! The best people was a wild statement ! He caught it too
Thank you 🙏🏽
I booked a Jet Blue round trip flight for last August for $77. When I checked into my flight online, 24 hours before the flight, I had to pay a charge for my seat selection for both flights. Nowhere when I initially booked the flight did it say anything about paying extra for a seat. I had to pay the seat fees or miss my trip.
They probably would’ve given you a seat at checkin or at the gate. But I get your point.
By the time you pay for the extra fees, you could’ve flown on a better flight with less drama and comfortable seats. Spirit is deplorable.
The question they should have asked is” are you sending the personal information you get from your customers to the credit card companies you are beholden to”?
Not a single CEO wanted to show up..
Ask TSA why we pay extra to NOT take off our shoes..
CEOs are actually probably not as adequately prepared for this type of situation. Also with precheck you pay for the proses to be ELIGIBLE for reduced screening. Not everyone gets approved. This actually benefits everyone (shorter lines, quicker screening for agents) without compromising safety. It’s a 78$ fee for 5 years. It makes total sense. And TSA should not be compared to an airline as it is a government agency.
TSA is a joke. Why dan they only screen certain passengers with shoes on and not others? Dumb and makes no sense.
Say what you want, but charging extra for extra leg room is a fair game. Unlike other junk fees, at least you do get a service and know what you paid for.
Yup! I'm extremely selective on the airlines I use. But paying that extra fee is well worth it to keep the circulation.
This CEO’s should be charge as criminals, they don’t care about the people they care about the money. The government needs to penalize this airlines for not complying with government guidelines.
Bring it on, Jetstar in Australia.
Yes, let's ask why airlines are charging us 0.1% higher compared to 2019. Growth from Dec 2019 o Dec 2023 is 0.1%, while food increased by 25%, used cars went up by 45%, gas went up by 67%, rent inflation almost doubled,...let's not ask those guy...let's go ask the airline with almost zero inflation while facing increased costs and min wage? This is a kangaroo court. Stop the 🧢 and trying to divert our attention on things that didn't affected us.
I want to know why my beef costs twice as much, why milk went up by almost 150%, why bread went up 80%, why fuel and heating oil almost went up 30-40%, why my rent went from 2.3K to 3.9k in the same neighborhood and apartment!!!! Go find that out!!! Stop doing useless crap!
Please one by one make them answer and change their horrible practices.
someone needs to grill these politicians for putting their own personal interests ahead of the people
Why do they think we are so dumb. We can see what they are doing
Airlines make money like computer printer manufacturers do. Sell you a printer cheaply, at cost price, but make money on the ink. Similar to car hire company bait & switch tactics.
That's just part of it!! No sooner than U buy it than it is out of date & don't even make a cartridge 2 fit it anymore!!
The difference is that the printer companies don’t receive bailouts from the government using the tax dollars of its people.
These crooked scumbags should be making our lives better , not worse.
Wait, the Senate Homeland Security Committee, ONLY has two Senators??
Or the others thought this isn't important enough to show up!!!
The amount of money my family has had to pay so we can sit next to our AUTISTIC child is gut wrenching. It has made it so much more difficult to travel
The "customer choice" for unbundled, basic economy fares with no bags these airlines are crowing about isn't driven by people. It is primarily driven by penny-pincher companies who force their low level employees to fly the absolute cheapest way possible, even if the experience is horrible (this is also why United Healthcare is so bad). It is a classic principal-agent problem.
Force these employers to pay for a decent flying experience for their employees by passing a law requiring that airlines at least offer a free carry-on bag and seat selection, as well as regulating minimum seat pitch and width requirements. Stop the "race to the bottom" unbundling spiral in air travel. If affordability is the primary concern then give flight credits to the poorest Americans to be able to afford a fare for travel to a funeral, to change job cities, or to attend college.
Airlines should be required to publish the ACTUAL fees that will be charged, not make them up when a passenger is standing at the boarding desk. Two people on the same flight with the same weight of baggage should NOT be paying two different prices for tickets and bags, but they are. I and a friend took the same flight on the same plane. We carefully weighed our bags at a post office, they were within 2 pounds of each other. Yet when the airline weighed our bags, they both "weighed" four pounds more each. That's another problem. Why was one of us charged $50 less than the other? We did not even specify that our seats be together. Surely such price gouging is illegal. This was the first time in 40 years that I have flown and seeing what I saw it will be my last. Something needs to be done for those people for whom air travel is a necessity.
When they say prices are lower compared to inflation, are they also adjusting what the customer gets besides travel from point to point? If the seats were larger, food and beverages were better and the ancillary fees are now much higher, is it really true that the total product delivered has remained at or below inflation?
Team Southwest forever and always
Facts
I just went to all five airline websites they are very tricky to navigate.
Agreed 👍💯
These airline companies are disgusting. Flew with frontier a few months back and was blown away at how they rope you in with low ticket prices but then gouge you for checked bags which aren't included and seat fees if you want to reserve a seat.
Every American citizen, world traveler need to see this video by law 😆
Love this !!!!! Finally someone said it !!!!! Love this senator
He is boldfacedly calling differential pricing for the same seat as an "offer" from the airline to various customers. Just have the DOT ban the collection of customer information before the price is shown to the searcher.
These execs keep getting their salaries increase exponentially while prices have gone up. Even United has gone up by about 20% +. They all lie. They are ok with all the fees that they charge. Price of aviation fuel has remained steady but flight prices have gone up.
All you have to do is just look at the salaries of those high execs year on year.
This is a hearing!! I 🤔 think that there should B consequences 4 not bringing required information 2 it!! I 🤔 think there should B substantial contempt charges 4 those companies that do not come with required information ready 2 hand over!! And STOP THE LOBBYING ON SENATE & CONGRESS STEPS!!
AND NO MORE STACKED BILLS BROUGHT B4 SENATE OR CONGRESS!!! VOTE ON ONE THING @ A TIME SO NOBODY SAYS ILL VOTE 4 IT IF U ADD SUCH & SUCH THAT I WANT PASSED!! ALL A BUNCH OF CROOKS!!!
100%. And guess what kind of raises they give their employees? None. They issue “merit” increases of 3% in place of a COLA. All that extra money is not going to the people doing the actual work.
late stage capitalism
should’ve brought Jetblue too, I hate having to pay to choose seats and sit next to the ppl in the same booking
Overall I notice that airlines and TSA are willing to accept money to undermine safety and security. Weird.
I get different prices for flights most times using my app and the website. It’s insane.
It all strarted with the so called budget airlines and than adapted by national carriers too, they are all are criminals we passengers are not idiots and somehow this will all come to an end!
It is truly disgusting 🤢 how much greed can a human possess
So they say they charge extra for bags but they don't know how much money it costs to shop bags?
It’s bullshit! I had to pay 250 in fees! For my sister and my two daughters for 3 small hello kitty bags and my own bag like wtf i was so heated!
Lmao. It's like they don't like hello kitty.
@ i don’t think they do lmao i got robbed! 😂
Can they throw in legislation to regulate seat size while they are at it?
Let Congress get involved in regulating seat size etc and see the price of tickets go way higher. Airlines are crooks but I don’t want Congress mandate anything
👏👏👏👏🤛🤝thank you so much for fighting for the consumers. I was unfortunately getting used to the bag fees, but where I was really struggling as a mom is having being separated from my kids. One agent looked me dead in the eye and asked me how old my child was and why I didn't pay to book a sit. He was 4 😅. So you want my child to sit next to a creep? If I can't leave my child at home alone, why is it appropriate for the airline to say he or she will sit alone unless I pay. I don't understand this at alI. I don't remember this happening years ago.
You know, they blame a lot of it on fuel cost, but when fuel goes back down, their prices stay the same. Im not sure what they expect will happen when the prices are so high that only the 1% can afford it.
These lying deceivers believe their own lies. How Pathetic are they. I’d rather fly Southwest or Delta and pay one fee then an to fly spirit again with an over sized bag
Sen. Josh Hawley absolutely well said and done, you are my new HERO! Hope that new rules and legislations will be introduced now cause those people seated in front of you will never ever comply!!
Who cares about starlink and wifi unless you are doing a 3+ hour flight ?
I don't need it @ all!! But business people probably do!!
I guess equitable is the new corporate buzz word.
It SURELY is!!!
The Spirit guy sounds like comedian/roaster Jeff Ross. 😂
Please explain what the definition of a Cartel is to United, AA & Delta.
1:07:12 “I got it, I got it, money is the answer” 😂
I love this
Do these people really think they can just say things and everyone believes them? Airfare is more affordable!? 5 years ago I flew to Chicago 1 a month for $150 and could check a bag for free with no layover. Now there are no direct flights, it’s AT MINIMUM $400 a flight and bag fees. These people are nuts.
I will NEVER fly Spirit Airlines again after what we went through a couple of years ago. They Suck
Thank you!
They must be selling the personal information.
He's right it's not a bounty but a scam on passengers. They were refusing bags that met Frontier's online size requirement. They didn't like straps hanging out. Also spending $350 M for a new luggage system but zero idea how many pieces of luggage they carry. I would fire someone that made that purchase without data to support that purchase.
HOA too
They want to be above the law. They should be seriously fined. Period!!!!
I think the law makers do not purchase airline tickets themselves. They don’t know the basic environments inside a plane and how it relates to the ticket purchasing process. I like the unbundled model. I don’t like how little room a standard seat gives. No leg room. The airports suck! The employees are miserable people. The process of getting through immigration and customs is horrible. And I have to say no one is more about collecting fees than the state and federal governments so I find it ironic they are throwing stones at these guys. Yes it’s expensive to fly since 9/11 but a lot of that are fees required by the government and the airport. Bigger seats cost more. Comfort cost more. The more comfort the more it costs.
Now the question is, how many of these Senators asking questions have profited from the airline through investments
I’m in the U.K. and as an example of this big company racket regards ‘consumer algorithms’ .....we got a puppy Labrador and had pet insurance up to her 8th birthday and I noticed that our insurance kept increasing big time each year but the renewal for her 9th year was ‘triple’ the cost of the previous year, I contacted insurance company and complained about the increase .....the excuses began that it was my dog’s age although we’d never claimed on insurance for her, then it was because there were a lot of claims in my postcode (zip code) area, I argued that we live in a nice coastal post code area ......this debate went back and forth until the customer service young lady I was speaking to ’let slip’ that the price of insurance was dictated on where I lived! This SCAM is happening to all of us in many different services .....citizens are being robbed in plain sight 😡
I literally just looked and frontier check bag 75
I started questioning if people actually listen. So many mentioned "CEO" in comments while non of representatives are CEO. What else people don't hear?
@@pkris2237 unimportant detail, duh
Checked bag fee was implemented as a fuel cost increase, it has never went away because they made to much from it.
Airlines would likely purposely seperate families booking at the same time just to get the added fees that they charge.
Back in the 70s air trave costs was regulated by the government and the airlines tried to get travelers to choose them by OFFERING MORE than the others. Since then things have been a race to the bottom and to squeeze the most out of the customer. Spirit would charge for bathroom use and breathing air if they could.