We have worked for atleast an hour trying to get the DRUM ERROR off, even after resetting the drums, it still would not work. I was about to order a new printer BROTHER MFC9330CDW when I caught your video. It seemed too easy to actually work..haha!! My employee acted like I shouldn't even try it, but since I had Q-TIPS here I thought, why not?? SO I DID...AND IT WORKED!!!! JUST WIPING THE CORONA WIRES OFF WITH A DRY QTIP MADE THE DRUM ERROR MESSAGE GO OFF!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks Matthew - at first this worked but then shortly after the error came back. Second time around I could not get it to work, but using your recommendation I decided to try a clean paint brush, figuring I'm going to have to buy new stuff anyway...sure enough, if the cotton doesn't work, the paint brush does. So I'm keeping a clean paint brush next to the printer for future maintenance. Wouldn't have thought of it without your video...
I've not quite completely figured out the corona wire. It's darn tricky. I'll try the brush next time. Seems you can have a very good looking drum that simply doesn't like to take a charge anymore. Really appreciate the tip with a paint brush that's really smart :)
Thank you! Great video! I just cleaned my drum (large green roller barrel slowly turning it to find the spots) with my eye glass cleaner & Q-tips and was careful not to have excess cleaner on the Q-tip and was very patient and gentle AND IT WORKED!!! My printed documents went from having black spots all over it to just 1 and I will be working on that one next 🎉🎉😊👍
Thank you so much for this video! My printer had the exact same problem and no matter how many times I slide that green tab it sill gives me the warning. I used the Q-tips instead as u suggested; it worked now! Thx :D
Thanks for your video. I followed your method and cleaned the wire of the drums of my DCP-7060D printer and the drum error was gone. Thank you so much!
thanks Matthew. this has been an ongoing problem with our printer, and I have regularly cleaned it with a q tip. so glad ive been doing the right things, but wish it wouldn't keep happening! I will get a small compressed air bottle I think it would help too
Thank you. I bought this brother printer some years ago thanks to your helpful videos and they continue to help every time it gets stuck! This time the green tab wasn't doing it for the drum and indeed it was a bit of muck on one of the corona wires :-)
thanks for the information here. I wound up having to put the old Brother cartridges back into the drum assembly and went back and forth over the corona wire a couple of times and that reset the drum error message. I read somewhere that replacement toner cartridges (that's what we had in ours) don't have a chip so there's no way for the printer to know that the corona wire has been cleaned. Not sure this is the case, as the corona wire and drum assembly are a separate component from the toner cartridge, but this worked for me. Thanks again.
May want to use lint free cloths to clean the drum area not paper towels. Used to find them at Radio Shack before they went out of business. Safer and not have to worry about scratching things!
You bet... Glad I could help out. I finally had to trash my original drums and bought a new set. Printer is still cranking away like a champ. I have gone through several boxes of printer paper.
Hi, Im not sure at what point they started having those slide wire cleaners, but instructions use to be clean the corona wire with just what you are doing, a Q tip.
Denatured Alcohol is the best. Leaves no residue at all. I just bought a mfc-l8900cdw. Will get it Tuesday. I have worked on Toshiba and Okidata Monochrome and color printer for the last 2 years. Some will allow you to reset them in the control panel, others have fuses on the drum or cartridge that must short out to reset the internal counters. I am curious as to how Brother deals with this.
Hi Matthew. Thank you for a thorough tutorial. I'm struggling with my MFC-9130CW. I've replaced the drums; I've cleaned the LED emitters (as you demonstrated); I've changed ink and done all the "internal" diagnostics. I'm still getting very strange lines across the page. I do not know what else to do other than buy another printer (which I don't want to do). Any other ideas?
OMG, this worked wonderfully on my HL-3170cdw model!! Error is gone. Thank you so much for this video. Quick question... Any idea on what I can do for smudged prints? My pages are coming out very very lightly gray smudge (it was doing this way before the drum error). I figure I will ask in case you may know something about this too. :)
+Orlean Woodham glad it helped. I'm finding these printers don't last long... CAVEAT being, if you maintenance them aka clean drums, blow out with air can periodically.... they last virtually forever. I'm WAY WAY WAY beyond the factory proposed life in page count and still running strong :)
Tip: I keep a small bottle of grain alcohol (190 proof is 95% alcohol) to use for all my cleaning- as it can be hard to find isopropyl alcohol above 70% sometimes. Watched your "low toner" and reset mine, that was great, thanks! Are you happy with that compatible cartridge I see in your video you are using?
glad I could be of help... FYI ~ If you ever feel you need to clean the drum itself be VERY careful of using anything on it. Rubbing alcohol builds up a residue which will render the drum non-functional over time.
glad I could be of help :) I was able to about double the life of my drums by cleaning them. I have since found that compressed air bottles work best to clean them. You want to be VERY careful about applying any solutions including rubbing alcohol (use as very last resort). They actually make a solution specifically for cleaning these drums (I cannot recall what it's called). The trouble with solutions is over time you will see a residue build up on the drum and it will become completely non-usable. At that point you have to find the appropriate solution for cleaning drums.
hello i have a brother printer MFC-7360 its printing a dirty page, when i print or photocopy this started after refilling toner static control mtp-250b-hd so i really need help, its printing and you can even see the words back still the dirty background is still coming out
New subscribe watching from Al Khafji Saudi Arabia. Sir any idea the problem is it only appear LED light power indicator but there is no display in LCD monitor
Any idea why after installing brand new drums and resetting their life in the settings, that it keeps telling me that I have to slide that green thing to clean the corona wire and regardless of how many times I do this it won't reset (again these are brand new today)??
great question. i cannot say for sure. i think i had a similar problem for some time. i kept having to reseat the drum cartridge unit in the printer. i also tried to clean connections where unit makes electrical contact with printer. i used rubbing alcohol. let me know if either of those work.
I hope that you can help me with my MFC-9340CDW. My printer will not complete a page but it stops advancing the paper and gives a paper jam error. I can pull out the almost completely printed page with some resistance but it will do the same thing again. I don't even know how to remove the side covers to see it there is something stuck in the gears.
I'd pull the toner w/ drums, the waste toner (below that) and the fuser (back panel) and see if somethings caught up in there. Sounds like it's stopping before it gets to the fuser? If so the toner can whipe off page (I think). Hopefully that helps sorry I don't know a lot more. I kind of just fiddled with mine and saved my notes to RUclips.
+Gb Xx hard to say exactly as I reset the drums. Since then Ive gone through another two cases of printer paper so at least 10,000 pages. Id have an exact count however, I reset the drums so Im really not sure at this point. I had to replace one of the drums as the Corona wire went completely bad and wouldt even clean. I simply bought a HL-3140 and cannibalized it. It was slightly more expensive than a set of toner cartridges and I got the whole printer for spare parts :)
Hi Matthew, I have the same model, and every time I try to print double sided, I will get paper jam no matter what I do. I am not the smartest cookie when it comes to fixing printers so I can't really figure out where the fault can be. appreciate if you have any idea about that fault and could help me, thanks
almost sounds defective... what weight of paper are us using? The only time mine has ever jammed is when using heavy stock paper. I use 20 lb printer paper in mine. Works great. Curious when did it start jamming? Do you think it's paper related or has it being acting up for a while?
+Matthew Jeschke thanks Matthew it was pretty much a little piece of paper jammed in the side underneath the tray that i couldn't see before. thanks again
It maybe your drum is bad. I eventually had to replace mine. You can get just the drum and rebuild them for a lot cheaper. I am not sure I did a video on that part.
The tiny wire on my printer already broken off☹️ I don't know why. When I open it I saw broken a wire string☹️. I guess I need to bring it to the professional to fix it. 🙁
+nessadg1 there is a drum reset. I don't recall how to access it but it's a menu item under settings on the printer display. I believe I found a video on where it's at here on youtube.
I bought the printer!! got a good deal on Gumtree! prints looks great. the only issue is 3 small yellow dots on color prints on white background. any idea what's causing this?
Yes I figured that out. Does anyone have any experience with these non-oem drums and toner on ebay? they claim they are manufacturered according to highest OEM standards
+Hedro Juarez really? I bought a whole new printer for $200 that had same parts and used the drums from it. Also included another set of toner cartridges :) Thought that was pretty cheap.... I've actually been able to keep the drums working like new. They manufacture doesn't tell you but they really need to be cleaned from time to time. If you periodically clean them they continue working MUCH longer and printing like new. I use lens cleaning tools, compressed air cans, and alcohol to clean them :)
![MISSING: SLIM SHADY [Expanded Mourner’s Edition Trailer]](http://i.ytimg.com/vi/xh8qgHrOO1g/mqdefault.jpg)
We have worked for atleast an hour trying to get the DRUM ERROR off, even after resetting the drums, it still would not work. I was about to order a new printer BROTHER MFC9330CDW when I caught your video. It seemed too easy to actually work..haha!! My employee acted like I shouldn't even try it, but since I had Q-TIPS here I thought, why not?? SO I DID...AND IT WORKED!!!! JUST WIPING THE CORONA WIRES OFF WITH A DRY QTIP MADE THE DRUM ERROR MESSAGE GO OFF!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks Matthew - at first this worked but then shortly after the error came back. Second time around I could not get it to work, but using your recommendation I decided to try a clean paint brush, figuring I'm going to have to buy new stuff anyway...sure enough, if the cotton doesn't work, the paint brush does. So I'm keeping a clean paint brush next to the printer for future maintenance. Wouldn't have thought of it without your video...
I've not quite completely figured out the corona wire. It's darn tricky. I'll try the brush next time. Seems you can have a very good looking drum that simply doesn't like to take a charge anymore. Really appreciate the tip with a paint brush that's really smart :)
Thank you! Great video! I just cleaned my drum (large green roller barrel slowly turning it to find the spots) with my eye glass cleaner & Q-tips and was careful not to have excess cleaner on the Q-tip and was very patient and gentle AND IT WORKED!!! My printed documents went from having black spots all over it to just 1 and I will be working on that one next 🎉🎉😊👍
Thank you so much for this video! My printer had the exact same problem and no matter how many times I slide that green tab it sill gives me the warning. I used the Q-tips instead as u suggested; it worked now! Thx :D
Thanks for your video. I followed your method and cleaned the wire of the drums of my DCP-7060D printer and the drum error was gone. Thank you so much!
thanks Matthew. this has been an ongoing problem with our printer, and I have regularly cleaned it with a q tip. so glad ive been doing the right things, but wish it wouldn't keep happening! I will get a small compressed air bottle I think it would help too
Thank you. I bought this brother printer some years ago thanks to your helpful videos and they continue to help every time it gets stuck! This time the green tab wasn't doing it for the drum and indeed it was a bit of muck on one of the corona wires :-)
Thanks Matthew!! I tried everything before I found your video, and the cotton swab trick saved me!! :)
thanks for the information here. I wound up having to put the old Brother cartridges back into the drum assembly and went back and forth over the corona wire a couple of times and that reset the drum error message. I read somewhere that replacement toner cartridges (that's what we had in ours) don't have a chip so there's no way for the printer to know that the corona wire has been cleaned. Not sure this is the case, as the corona wire and drum assembly are a separate component from the toner cartridge, but this worked for me. Thanks again.
Must be magic. It is to me at least! Silly printers are way tooooo complicated.
Great Job, this really worked, I just moved the Green slider back & forth a few times til it slid smoothly and the printer started printing again!
Cheers Mathew, Q-tip/alcohol tip worked a treat, thank you!
Thank you! that error message was driving me CRAZY!!!!
May want to use lint free cloths to clean the drum area not paper towels. Used to find them at Radio Shack before they went out of business. Safer and not have to worry about scratching things!
This worked just as described!! Awesome to learn how these printers actually work! Thank you so much!
You bet... Glad I could help out. I finally had to trash my original drums and bought a new set. Printer is still cranking away like a champ. I have gone through several boxes of printer paper.
i have the same printer and i think this site is so useful.. thanks Matthew..
Liked your toner reset video so much I had to subscribe! Your videos are very informative
+S Ltv hey thanks I love your complement. Made my day :)
Thanks so much, didn't work exactly the same for the 9340 but close enough to figure it out!
Thank for good helpful video
glad I could help out!
Hi, Im not sure at what point they started having those slide wire cleaners, but instructions use to be clean the corona wire with just what you are doing, a Q tip.
Thanks man!!! You saved my life!!!
Thx bro, made my printer work again ;)
it worked for me! great tips...Thank you!!!
YASSSSS thank you so much, i wish i knew this earlier!
my problem is that every time I put the drum back in, and print a page, more ink from the toner just gets onto the drum and makes the pages smudge.
Maybe your waste toner tray is full. That or the drum isn't magnetizing.
Thanks tried it and worked straight away
Denatured Alcohol is the best. Leaves no residue at all. I just bought a mfc-l8900cdw. Will get it Tuesday. I have worked on Toshiba and Okidata Monochrome and color printer for the last 2 years. Some will allow you to reset them in the control panel, others have fuses on the drum or cartridge that must short out to reset the internal counters. I am curious as to how Brother deals with this.
Hi Matthew. Thank you for a thorough tutorial. I'm struggling with my MFC-9130CW. I've replaced the drums; I've cleaned the LED emitters (as you demonstrated); I've changed ink and done all the "internal" diagnostics. I'm still getting very strange lines across the page. I do not know what else to do other than buy another printer (which I don't want to do). Any other ideas?
This totally worked!! At least for now. Thank you!!
Thanks for the video
Glad I could help out!
OMG, this worked wonderfully on my HL-3170cdw model!! Error is gone. Thank you so much for this video. Quick question... Any idea on what I can do for smudged prints? My pages are coming out very very lightly gray smudge (it was doing this way before the drum error). I figure I will ask in case you may know something about this too. :)
If your belt life is under 20% it may happen.
Thank you! nice video
Thank you for watching! Glad I could help.
This works like a charm. Thank you sooo much!
+Orlean Woodham glad it helped. I'm finding these printers don't last long... CAVEAT being, if you maintenance them aka clean drums, blow out with air can periodically.... they last virtually forever. I'm WAY WAY WAY beyond the factory proposed life in page count and still running strong :)
It worked mate !!! Thanks a lot ❤️
Thanks! Worked for me!
Thanks a lot - saved me a fortune!
it says specifically not to use alccohol or other cleaners it says danger when you switch it on again.
They maybe worried it'll flash off.
Tip: I keep a small bottle of grain alcohol (190 proof is 95% alcohol) to use for all my cleaning- as it can be hard to find isopropyl alcohol above 70% sometimes.
Watched your "low toner" and reset mine, that was great, thanks! Are you happy with that compatible cartridge I see in your video you are using?
Pharmacy will sell you 90% isopropyl alcohol, they may ask you what you will use it for.
thanks bro,its really helpful
glad I could be of help... FYI ~ If you ever feel you need to clean the drum itself be VERY careful of using anything on it. Rubbing alcohol builds up a residue which will render the drum non-functional over time.
Great video!
Thank you very much!!!
worked thanks hommie
Thanks, saved my day :)
glad I could be of help :) I was able to about double the life of my drums by cleaning them. I have since found that compressed air bottles work best to clean them. You want to be VERY careful about applying any solutions including rubbing alcohol (use as very last resort). They actually make a solution specifically for cleaning these drums (I cannot recall what it's called). The trouble with solutions is over time you will see a residue build up on the drum and it will become completely non-usable. At that point you have to find the appropriate solution for cleaning drums.
hello i have a brother printer MFC-7360 its printing a dirty page, when i print or photocopy this started after refilling toner static control mtp-250b-hd so i really need help, its printing and you can even see the words back still the dirty background is still coming out
New subscribe watching from Al Khafji Saudi Arabia. Sir any idea the problem is it only appear LED light power indicator but there is no display in LCD monitor
That one is beyond me. Maybe backlight went out on your display. You'd have to take that input panel apart. I've never done that.
Thanks man, it worked
Thank you!
Corona!? 😂 Wire. I thought it was a virus. 😁
Great
Any idea why after installing brand new drums and resetting their life in the settings, that it keeps telling me that I have to slide that green thing to clean the corona wire and regardless of how many times I do this it won't reset (again these are brand new today)??
great question. i cannot say for sure. i think i had a similar problem for some time. i kept having to reseat the drum cartridge unit in the printer. i also tried to clean connections where unit makes electrical contact with printer. i used rubbing alcohol. let me know if either of those work.
Make sure the green tab is in the "home" position.
Has the Brother HL-3142CW the same parts like Brother HL-3170CDW?
I hope that you can help me with my MFC-9340CDW. My printer will not complete a page but it stops advancing the paper and gives a paper jam error. I can pull out the almost completely printed page with some resistance but it will do the same thing again. I don't even know how to remove the side covers to see it there is something stuck in the gears.
I'd pull the toner w/ drums, the waste toner (below that) and the fuser (back panel) and see if somethings caught up in there. Sounds like it's stopping before it gets to the fuser? If so the toner can whipe off page (I think). Hopefully that helps sorry I don't know a lot more. I kind of just fiddled with mine and saved my notes to RUclips.
roughly how many prints are you getting before the drum starts giving you these problems?
noticed you said something about 20k.. is that about right?
+Gb Xx hard to say exactly as I reset the drums. Since then Ive gone through another two cases of printer paper so at least 10,000 pages. Id have an exact count however, I reset the drums so Im really not sure at this point. I had to replace one of the drums as the Corona wire went completely bad and wouldt even clean. I simply bought a HL-3140 and cannibalized it. It was slightly more expensive than a set of toner cartridges and I got the whole printer for spare parts :)
It's quicker to clean the wire with a vucuum cleaner. Same applies with waste toner box errors.
Use isopropanol rubbing alcohol for 99.9% alc.
Do not drink it or add it to any soft drinks it is not a short cut to homebrews.
Great Thanks !!
You bet :)
my brother MFC-7340 PRINTS black spot on a sheets wondering how to correct that issue
Hi Matthew,
I have the same model, and every time I try to print double sided, I will get paper jam no matter what I do.
I am not the smartest cookie when it comes to fixing printers so I can't really figure out where the fault can be. appreciate if you have any idea about that fault and could help me, thanks
almost sounds defective... what weight of paper are us using? The only time mine has ever jammed is when using heavy stock paper. I use 20 lb printer paper in mine. Works great. Curious when did it start jamming? Do you think it's paper related or has it being acting up for a while?
+Matthew Jeschke thanks Matthew it was pretty much a little piece of paper jammed in the side underneath the tray that i couldn't see before. thanks again
Oh awesome, so glad I was able to be of help :)
I just use canned air and the problem does not come anytime. The problem is compatible tonner .
u save my wallet! Thanks for making this video! :D
My Brother printer is saying door open error and it is closed .. How do i fix That?
Sir my printer mfc 8460n error drum dust every time error printer after 1 or 2
Copies
It maybe your drum is bad. I eventually had to replace mine. You can get just the drum and rebuild them for a lot cheaper. I am not sure I did a video on that part.
The tiny wire on my printer already broken off☹️ I don't know why. When I open it I saw broken a wire string☹️. I guess I need to bring it to the professional to fix it. 🙁
gosh sometimes these comments dont come to me. you can get a replacement drum on amazon.
We used your trick to reset the printer cartridge, how do you reset the Drum??? thanks so much!
+nessadg1 there is a drum reset. I don't recall how to access it but it's a menu item under settings on the printer display. I believe I found a video on where it's at here on youtube.
Brother manual warns not to use alcohol to clean the components.
sir mere printer ke screen drum error a raha hai please help
I bought the printer!! got a good deal on Gumtree! prints looks great. the only issue is 3 small yellow dots on color prints on white background. any idea what's causing this?
+danobot if the dots gets repeated on the same place, the problem is in the yellow drum
Yes I figured that out. Does anyone have any experience with these non-oem drums and toner on ebay? they claim they are manufacturered according to highest OEM standards
it's cheaper to buy a new printer with the 4 drum than buy 1 drum danobot
+Hedro Juarez really? I bought a whole new printer for $200 that had same parts and used the drums from it. Also included another set of toner cartridges :) Thought that was pretty cheap.... I've actually been able to keep the drums working like new. They manufacture doesn't tell you but they really need to be cleaned from time to time. If you periodically clean them they continue working MUCH longer and printing like new. I use lens cleaning tools, compressed air cans, and alcohol to clean them :)
*****
using alcohol on drums makes printing becomes faint
I really wouldn't use paper anything for something like this - you risk scratching shit up :)
Your right... You should really use a lense cloth and compressed air. and as pure of alcohol as possible.
Never use anything other than denatured alcohol, as impurities in other alcohols will degrade the life of the unit.
replacment drum for $25 @ zoom toner for BW
Brother is the WORSE brand ever please stop making printers
thanks for the video