Customer Touchpoint vs Customer Journey

Brand touchpoints offer micro moments.
Individually, they might seem insignificant
But when you design those individual touchpoints together in a journey that feels seamless, engaging and safe…
Every step becomes easier and more logical to take… ultimately guiding prospects, into new customers.
Have you collected every single touchpoint and designed them into a seamless customers journey?
#vustomerjourney #customertouchpoints #touchpoints #brandexperience #brandexpeirencedesign

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