No such thing as "internal customers" because they neither pay for the product or service they get from the "internal supplier" nor have the ability to find an alternative. "Internal customers" are colleagues on the same side of the supply agreement with your real customers...and it helps never to forget it!
@@123JDEV Of course it is, as a Quality Professional I've ploughed the same furrow for decades. And the only bosses I've had who struggled with it were MBAs.. but they got it in the end when the penny dropped that treating colleagues like customers was a ridiculous notion.
Very good summary. Thank you.
Great, it's easy to understand, thank you!
Thanks for a straightforward presentation of the Deming 15 points.
Well explained.
Thank you 🥰
You’re welcome 😊
❤❤❤
This explains better
Taguchi utube
No such thing as "internal customers" because they neither pay for the product or service they get from the "internal supplier" nor have the ability to find an alternative. "Internal customers" are colleagues on the same side of the supply agreement with your real customers...and it helps never to forget it!
Is that what you tell your boss? ...somehow- I think not.
@@123JDEV Of course it is, as a Quality Professional I've ploughed the same furrow for decades. And the only bosses I've had who struggled with it were MBAs.. but they got it in the end when the penny dropped that treating colleagues like customers was a ridiculous notion.
Really dumb list. You can get rid of nine of those points and cut the fat.
Taguchi utube