Everything I Know About Buying A Car At CarMax - Former Employee Explains
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- Опубликовано: 9 июн 2024
- NebrAlien Talks EP.010
From shopping online to driving away with your new car. This is episode is a an in depth look at buying a car from CarMax from the perspective of a former employee. This will help answer some questions like: Does CarMax accept bad credit? Can I buy a car from CarMax with bad credit? Are CarMax cars expensive? Will CarMax finance? Should I buy from CarMax? Does CarMax price match? What is no haggle? Does CarMax negotiate price.
0:00 - Intro
1:26 - Skip Intro
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As a former Technician Production Manager (TPM) at CarMax. The car you buy is as only as good as the technician that inspected the car you buy.
What does that enough mean? The repairs are what matter you can find all you want but what about repairs?
I was going to say the same thing!
Yeah. What does that mean?
@@TheInstantClassic86 It means if you get a technician who did the initial inspection on your car, is a good technician,you could be getting a really great car at a fraction of the price when it was new. If you get a bad or novice technician, you could get a car that has lots of problems and not worth the markup CarMax places on used cars.
18:47 This happened in the last 30 days: helping a friend buy a car at carmax and discovered one he liked however the entire side had been poorly repaired and painted store manager said they’d fix it before my friend purchased. Several weeks go by and they call him up to come inspect/purchase car. Upon inspection it looked as though the car had received a mild detail to “correct “ the paint (ignoring the very thick amount of body filler underneath paint). We point this out to sales person and again they wouldn’t stand by the obvious body work. At this point they transferred in a different identical car free of charge (that’s right, no transfer fee) and unfortunately it was discovered that this car had an incredible amount of mold growth inside from being wet (flood car?) . Mold was completely cleaned out but they forgot about the seat belts coiled in their holders. This 2nd car was rejected by my friend. A 3rd car was transferred in (no fee again) and this one had the entire left side re-painted with significant left side door repairs that were poorly done. Friend rejected that one too. Carmax was trying to make good but it is apparently obvious that they are having a lot of trouble getting quality cars right now. Buyer beware.
My goodness! I am glad that your friend was savvy enough to not fall for such crap quality things. I hope he was able to find a quality vehicle somewhere.
I was happy with the price of a new vehicle we bought from carmax in January 2021. Straightforward price, no dealer added options.
We saw the vehicle early in day, told salesperson we'd be back in a few hours with a cashier's check.. Came back and everything was ready, was in and out in 45 minutes. I was impressed.
In October I went to Car Max in Pensacola to look for a vehicle. I previously sold 2 cars to them at 2 locations and was very happy with that process. I also had been on the lots before and saw very nice looking vehicles. On this trip almost ever car had body damage, burns on the seats, and extremely dirty interiors. I test drove an MDX listed for $43,000 it drove fine but the body was damaged in 3 spots. The cargo area and back seat had straw littering the area and the Carmax sticker was placed upside down on the window. I talked to the MGR he blamed it on lack of help. This was sad since I always liked them.
Max care starts at 1100 bucks depending on the car. That equates to around 20 bucks a month starting. If you buy a junker like a range rover than yes, you will be paying 100 dollars a month for max care because range rovers are unreliable pieces of junk.
I just bought a car from CarMax this weekend and everything this man said is true but the expensive was smoothest I ever went thru at a car dealer!
Shopping recently at Carmax (Oregon, March 2022) I’ve found a significant amount of cars on the lot with body damage repaired cheaply with poor paint quality and an unethical amount of body filler being used. This has not been always been a case there as I’ve purchased 2 cars there in the past. Carmax refuses to warranty the very obvious prior damage on their otherwise great warranty program. I think that Carmax has dramatically lowered their standards recently due to supply shortage. Also - these cars with body damage ALL had clean carfax’s showing that they had not been in accidents. Do not trust the carfax because a car can be repaired without going through insurance and it will never show up on a carfax.
Thank you! I was considering CarMax at first, because I love the idea of being able to drive it for a while and then return it if I don't like it. However, If the person who owned it or drove it before me was not respectful of it, then it's probable that someone who is test driving it for a few weeks dinged it up and then returned it.
I think I will look around at the warranties and offerings of other dealerships as well. I am not going to know after test driving an automobile for 10 minutes whether it's going to be something that will be a good fit for me long-term.
@@red-winged_blackbirdthan stop being poor and buy a new car if you are looking for perfection in a used one 😂
@@Ezvy nope
@@Ezvy What an asinine comment. You must be a dedicated CNN watcher....(lowest IQ segment of the population).
Now Carmax prices are $5000 higher than other dealers. On similar cars, condition and milage wise.
Cars are nice but 2000k over Retail
My daughter and I went to Carmax in Loveland CO. The parking lot is not fenced off from the inventory. We could just walk over and see the cars. Overall is was a pretty painless experience. She paid cash and we didn’t tell them that until after the deal was made. No haggle, and the price could have been a little more than what she would have paid, but a Prius in Colorado is still much in demand so we felt lucky. So far the car’s been great.
Sadly they take advantage of those with poor credit a lot of vehicle with high miles at high non negotiable pricing. Their financing is usually pretty bad too the interest rates are pretty high. I do know Carmax has been popped a few times for selling vehicles that have recalls or existing damage or in need of serious drivetrain repair work.
High risk (poor credit) people SHOULD pay more. They present more risk.
If you pay people back as promised then you won't have that problem. You can't come in with horrible credit and expect low rates. But your free to get your own financing
I was very happy with my purchase from car max. They shipped it from Bakersfield to Modesto for free. It’s a 3 hr drive.. I got a decent price. Very low miles. Very happy with them. Purchased for the price that was listed
Good stuff bro I just subscribed keeping turning out like this 👍🏻 thank you
Thank you Cesar!!
Just found ur channel & like it brother! I really appreciate the perspective of a former CARMAX employee.
U can honestly shave several minutes off this & other vids here by not repeating information. Streamline vids that convey info ASAP is the name of the RUclips game.
Wishing u heaps of success man 🤙♥️😎
Thanks for the feedback! I'm learning
@@theNebrAlienhow accurate is pre approval online from car max
The Homework Guy Chapters included in this video:
0:15 - 11 Fake Car Fees you should not pay at a Car Dealership
0:51 - Car Dealers dislike informed Customers
1:24 - Two Rules to know about Dealer Finance
1:53 - The only legitimate fees you must pay at a car dealership
2:37 - The Finance Office is the Number 1 Profit Producer in the dealer.
3:25 - Don't Pay Dealer Prep Fees
4:26 - Don't Pay Dealer Advertising Fees
5:06 - Don't Pay Additional Dealer Mark-up
5:37 - Don't Pay Delivery or Destination Fees
6:12 - Don't Pay for Nitrogen Filled Tires at a Car Dealership
6:51 - Don't Buy Credit Life Insurance from a Car Dealership
7:12 - Don't Pay for a Vehicle Enhancement Fee in Dealer Finance
7:37 - The most commonly abused charges in Dealer Finance
7:49 - Don't pay for Window Etch Theft Protection at a Car Dealer
8:46 - Don't pay for Dealer Document Fees
10:10 - Don't pay for E-Filing Fees, Electronic Filing Fee, or Processing Fee
11:16 - Don't buy overpriced GAP insurance from a Car Dealer
Live long
I've worked at and been to plenty of Carmax locations and I can't tell you how many times I've walked through their building to go to the lot where the cars are for sale, and not one person said anything to me. Not a hello or anything. Reason being because so many of their dealerships are so busy and packed with so many waiting potential customers a lot of their employee's don't really notice people coming and going, even from the help desk.
I was about to close on a deal with CarMax, until the sales lady kept pushing the warranty on me. It literally got to where she was insulting me for not accepting the warranty. I decided hang up on her, and was never contacted again. It's a shame because they have good prices and an easy way to purchase a vehicle. Staff doesn't care though. They just want commission off those warranties.
Sucks for them! Sounds like they had the sale, but killed it from being too greedy.
I got the warranty. After 6 months of driving the car it needed $1600 in maintenance. I still have another 4 years left on the warranty. It's well worth it. An extra $2000 gives you peace of mind and can save you thousands in repairs.
They love to get pushy with the warranty for sure. I expected as much and just said "I don't want the extended warranty". The guy tried to get me to give reasons why not but I just kept calmly saying "I just don't want it." He later said something about how I was going to get him in trouble not taking it and I just looked at him til he moved on. 🤣
Just got a great offer for my 3yr old pickup. Basically, I can get out 100% of what I paid for it. Very professional. No pressure sales
Because they are buying up all the good used cars from the public arena to keep the prices sky high. They are in cahootz with big stealerships (all owned by same globalist corporations) to keep people hopping. Either buy the overpriced used one or buy an even more insanely priced new one. These greedy corporate psychopaths study us and they know the public will buy all used and put the new stealerships out of business if they don't take over the used market as well. And they cleverly do it in such a way as to make you think these are separate companies......😉
What are the forms of payment Carmax accept if I want to pay cash without trade-in? What kind of proof or documents do i need to bring?
Thank you for sharing your experiences.
Of course!
Thanks for the info!
Just bought a vehicle from Carmax. The process was smooth and no stress at all. I would buy there again.
Nice!
I go to carmax quite often to look at there inventory but when I go they have a reception desk and all they do is greet by asking if you need any help and I say no just looking and that’s that I go out and look at there inventory .
I bought a car from carmax a few years ago. The interest rate was not great, but I did refinance it with my credit union not long after for half the rate. The process was pretty easy, I don't mind the price. The whole point is for convenience, and you just try to find the best price possible. Or you can try and haggle at a dealership. They negotiate with thousands of people, so the chances of a random person walking in and suddenly being able to out negotiate the dealers is not likely. The car I got was great, and the only issue was the ac going out, but I got a nice rental from them, and they fixed it quickly. There are no issues from Carmax for me.
Bullshit
Specially; I don’t mind to pay the price
Yes, we believe you you and everyone else wants to pay high prices
@@henryksienkaniec9617 They need to lower their prices by a minimum of $1500-2000 per vehicle and ditch the BS "adminstrative fee".....and they would still make a nice tidy profit without seeming so greedy. Also they need to treat their employees better, better pay etc. which would result in more quality for everyone overall and a better reputation for them. Unfortunately CEOs of these corporations are psychopathic and care only about themselves and THEIR profits.
I hate the process of buying a car. CarMax is great. Especially as a cash buyer. I will return
unless things have changed last time I inquired about a car with CarMax I noticed that all the cars were way over priced. I will never waste my time there.
CarMax is notorious for being more expensive. Price wise, you can find better deals at traditional dealerships
That's what I said too until I realized they are siphoning up all the good used cars and jacking up prices. The local stealerships advertise lower "bait prices" that are not the real price. Once you add on their markups and BS fees the price is close to what Carmax is asking, plus usually no warranty at the stealerships. IF a good deal pops up at the local Mom N Pop side of the road used car joint, it gets POUNCED ON before I can tie my shoe laces. Very very frustrating and infuriating. They have all their bases covered to keep us hopping and in debt to our eyeballs.
hi im a current employee. i love this job. im so thankful for this video. i will show my co workers your video. thanks alot!!!
Thank you, John!
They only consider us getting full coverage on a vehicle. Then as the salesperson told me I couldn't go over 1,000 max I was lost. I haven't ever done insurance purchasing on my own....ha..feeling bad about that.
I worked at a carmax FX store. At my store if the car was transferred and the car had damage we would refund the fee. It depends on the manager
That’s why when u go to transfer a car from carmax. Make sure you ask them walk around questions. The store where the car is at has to walk out there and walk around the car and take pictures if asked. We would refund the fee of the car If it got to the store and had issues
Thanks so much for this great resource, big guy. I hope you do more CarMax videos since there can never be too much consumer info regarding car buying. I was was wondering a couple of things...what if your sales associate just rubs you the wrong way? Can you choose someone else? And what is required from the customer for a 24 hour test drive? I would definitely need that in order to have my regular mechanic evaluate the car's worthiness.
You can switch. You can do it the less obvious way by rescheduling and calling in to speak to a sales manager, then asking for a new sales person over the phone. Or the more obvious way by asking your current sales associate to go get a sales manager and then asking them on the spot. But you can definitely swap for something better suited to your personality.
A 24 hour test drive is a little more comprehensive, so they will qualify you as a legitimate buyer before letting you take it. But even after you decide to buy you are given plenty of time to return the car no questions asked. ( So long as you don't cause damage or rack up a bunch of miles). It's pretty much a 30 day test drive
@@theNebrAlien Thanks, Justin. BTW just watched your "There's the Door" video. Hilarious. You're a natural. One would think you've been in front of the camera all your life. Thumbs up!
Great video - thank you! The 2 types of car I'm interested in are not locally available but I could use a little coaching on choosing one of the transfer ones. Would a sales associate typically help with sorting through the (lower transfer) options to help make a decision? Having some trouble getting advice, since I'm an idiot about cars in general. Thx.
I would say generally, yes. The sales associate would benefit from finding you exactly what you're looking for at the lowest cost to transfer. They wouldn't want the extra cost to risk losing the deal. But I would also mention it. Just say you want to start looking at vehicle's that are the least amount to transfer first, and then branch out further if necessary
@@theNebrAlien Thanks!
This is all spot on, no question that you did in fact work there lol. I work remote so it may be different on my side but we *can* refund transfer fees, but we had to mess up pretty bad to justify it
Cec sucks. We have to fix 90% of everything you do once the customer shows up at the store. Name is spelled wrong. Address spelled incorrectly. Financing entered incorrectly. Stips not approved. It's a mess when we have to deal with customers that start with the cec. Don't take it personal.
@@tommieboi707 I ain’t mad lol you’re not wrong mostly. A lot of my job in the CEC is fixing stuff other CEC people messed up. Doc approvals and home deliveries are especially messed up. Docs go out to a whole different department nobody can get a hold of.
This is a follow up: You don't need to respond these are just some things that could be put in another video.
Is insurance a state by state issue? Usually you have thirty days to transfer or add a new car if you have a policy. Does carmax insure the car for the day or is it like a rental and how about the thirty day for insurance. Do you take in a certificate or just acknowledge the risk is the purchaser. If you only have liability and pay cash is the liability for damage to carmax? For that matter if you pay cash do you get thirty day return and they give you a check or credit card return?
I requested CarMax to transfer a vehicle (free) for me to test drive. Three days after arrival, they notified me that the car is ready for test drive. When I got there, car had to be jump started, it was very dirty inside and out, and one windshield wiper was missing. Did a quick test drive and left the dealership. Not a good experience
How open are they with outside mechanic shops doing work on your car? I have a trusted mechanic I used on my 03 accord who is amazing. Or even better, could I take it to Honda and have them do a full inspection and fix anything they see that needs to be done? Would that be covered? Is it reimbursement basis?
For general maintenance, I don't believe it matters, But they are kind of like health insurance when it comes to warranty work. The mechanics doing the work have to be "in network" with the CarMax mechanic shop being the preferred provider.
You would have to read up on the warranty for specific details, because I don't believe they will approve any mechanic shop outside of their network to do warranty work.
Also, I'm not sure how to go about reimbursement (or if they do it at all). They want you to take it where they already have a relationship / billing set up. The process will always go "report issue to CarMax, have approved vendor inspect issue and send to CarMax for approval, then CarMax decides on whether or not it is a coverable issue based on shops findings."
They most likely won't reimburse for a scenario where you got repairs done without getting them approved through CarMax first.
Dude, great video, great information. You've got a good voice for this stuff. Having said that, f carmax with that no haggle nonsense. I rather slug it out at a regular dealership.
I bought 4 cars over the last 5 years from Carmax and traded 3 of them back over this period of time with the last trade in on October 14 which I traded my Model 3 Performance for a 2021 Tesla Model S Plaid and Carmax took good care of me and all the trade ins I did they gave me top dollar for those cars and I go to them cause my credit score is terrible but because of my trade ins I get decent interest rates, way better actually than when I went to a new car dealership
Do you pay title fees upfront when financing with CarMax ?
Glad to view this video. I am having a vehicle shipped to Tucson from Phoenix-west for a test drive next week. Had a long phone conversation with a "home office" person to verify my real interest in the vehicle. All very appropriate requests....DL/Insurance card cc's & Selfie emailed to them.
Everything so far feels good. No real push but I think they know I'm serious about this car. I have a financing offer but may see what they have to offer as well....very good video.
I keep hearing that their interest rates are higher ,but they actually beat my credit union that beats everyone every time I’m car shopping.
Excellent video!!
Thank you!
My suggestion would be look it over really good because my last experience was with paint they said the report came back with no accidents but I found multiple places that showed damage and a complete repaint that was not done well I did except it they got another one which was okay just a different year model
I paid a $199 transfer for a vehicle advertised as Black.
When the vehicle arrived the car was a midnight blue. My transfer fee was immediately refunded to me #ijs
I am planning to finance my new car purchase through carmax and have even got approved for loans through external banks. However, my pre-qualification from car-max has been the best interest rate offer that I have received out of four offers. My question being, how close will my pre-qualification APR be to the APR when I go to purchase and finance through car-max?
m
I wouldn't rely on pre-qualification info. You won't really know until they run a hard inquiry on your credit. They base the pre-qualification on an average credit score. I've seen it be lower than expected, but mostly higher than expected.
Hi you started out by saying that their cars go through a rigorous inspection. I went and picked up a car was sent to my nearest dealer. First thing I did was check the fluids and it had almost no clutch fluid in the resivor down on oil. So maybe they don't do as good as a job you think
Question, I’m already pre approved and plan on putting 1500-2000$ on a car that’s roughly 15000-18000. What fees would I have to pay upfront or how much should I plan on bringing with me? Is the down payment enough or how much extra would I need?
It's been a while since I've been there things will definitely be different now with used cars in such high demand, but 1500 should be plenty to go in with. I'm not sure what, if any, fee's they would have that would come as a surprise. Just say "I have 1500 to spend, no more than that."
@@theNebrAlien got it I’ll keep that in mind! Thank you so much :)
My question is how is Carmax on there title, and licensing fees. I’ve been to two dealerships and they were both different on the amount, is Carmax fees high or low? Thanks,
I hope someone else on here is able to help with an answer. I'm honestly not sure about this. My guy tells me CarMax is going to run on the higher side of most things when it comes to price. Fees included.
When does new inventory get added to the Carmax website? Is it only once per day in the morning? Or is it all day everyday?
Someone can correct me if I'm wrong, but CarMax updates their inventory daily. They are constantly adding new vehicles to their online inventory through trade in and auction purchases. Once the local branch gets done inspecting they price it, take pictures, upload to the website, and put on lot. That process is happening daily
A few notes:
1) The transfer fees you mentioned are probably good for a dealer in the center of the country, but the fees get outrageous if you live out west and you're looking at cars back east. In Las Vegas, if you want a car from anywhere in the eastern time zone, the fee will run from $1,600 to $1,900. From the central time zone, it will be $1,000 to $1,300. From the pacific northwest, maybe $600 to $800. So, you really only have access to a fraction of a national network to get any kind of reasonable cost.
2) I don't, and won't answer any of the standard questions designed to "help" the sales person identify what I can afford. I know what I can afford. I also know that the best salesperson at any car dealer is the finance guy. They don't care what car you can afford, they care what payment you can afford. Those are two completely different things. The add-ons are far more profitable than the cars themselves. I'm not going to give them one tiny bit of help in their attempt to extract the maximum profit from me. I don't care what the sales person needs. I only care what I need and what I want.
3) My local CarMax dealers do indeed have the structure designed to funnel you to the sales person, but the lots are not behind a high fence. If you can step over a 1 foot high barrier, you can get directly on to the lot and look around. You know what makes the sales people go berserk and chase you down? When you start looking at the newly arrived cars that have not yet been cosmetically spruced up, so that you can see what kind of condition they were in when they arrived. That in turn tells you a lot about how they were cared for by the previous owners. The CarMax guys will throw you off the lot if you try to inspect those cars too closely. That tells me something.
1: Not everyone is worried about budget and are willing to pay top dollar to get the very specific vehicle they are looking for. The transfer option is not necessarily a feature for those looking to save money. It's for people who know what they want and aren't afraid to spend the money to get it.
2: Your sales person is the person that's going to run your financials. And they need to know certain things to get the application filled out. Not answering their questions only hurts you, not them. Are they supposed to guess your annual income and length of employment? Not answering questions doesn't make any sense. These are things the financer need to know, or no loan.
3: The fact the CarMax puts their cars through a reconditioning process is not a bad thing. It's a good thing. They are fixing any issues before it goes on the lot. Of course they wouldn't want you looking at them because they aren't even ready for the lot yet. Why would they want to waste time on something that won't lead to a sale that day? Honestly I don't even know why you'd be looking at cars at CarMax. If you know what you can afford, are mechanically inclined, and want to haggle price, you'd be better off shopping a traditional dealership. CarMax isn't for everyone.
@@theNebrAlien (1) "not everyone is worried about budget" equals roughly 0.2% of the possible CarMax buyers. The other 99.8% care a lot about the budget
(2) The sales person doesn't need to do a single thing with the financials until a car has been chosen. The sales person is most definitely not the last person in the chain, and not the person who is going to try to load up the sale with high-margin extras, based on whatever the sales person squeezes out of you as far as what you are prepared to spend. Once again, what car you can afford and what payment you can afford are two different things. The goal of the finance guy is for that payment to include as little car and as much high-margin extras as possible. . I don't need anyone to tell me what I can afford, because I know roughly 25.0000 times as much about finance as any car salesperson on the planet. Finance is my area of expertise. Sales is your area.
(3) You missed the point. It's not about reconditioning, it's bout what the pre-reconditioned vehicle tells you about how the previous owner took care of the car. Which CarMax most definitely does not want customers to know.
I don't get #2. I work in sales and my job is to help find what you want to buy. You're budget is none of my business if you refuse to surrender information. I let the customer bring up their budget, I never ask for it. It's up to the customer to decide at the end if they can or can't afford what they've chosen to purchase. I do very well for myself!
On #2: What sales position are you working that you haven't run into people who don't know what they can afford? All too common in automotive and housing markets where someone doesn't realize how much money it's going to cost them per month for something they "think" they can afford. Not knowing a customers budget can kill the deal in Automotive and Home sales. Getting a customers budget is pretty standard practice in big ticket sales. This isn't a couch they're buying.
@@theNebrAlien He has to argue everything you stated lol Im most likely buying from CarMAx eyeing a Stinger GT
Brother do car max go by blue book when financing a vehicle , how do they base the car value when selling it
Great video thank you so much 🙏 I'm currently looking at vehicles to purchase from carmax.
Thank you! Good luck with car shopping!
Great info
I live in Las Vegas but am domiciled in South Dakota. I use a mail fordwarding service company up there,- both of my vehicles are registered along with my banking, voting, medical etc. etc up in SD. (I travel a lot around the country with my RV - thats why I am domiciled in SD) The people up in SD tell me that if I let Carmax register the car, they will use Nevada as my home (where the car will be delivered), then I am told I will then have to pay an extra fee to register the car in SD. I will pay cash for the car to Carmax,(cashiers check), so thats not a problem. The people in SD tell me this happens all the time: people buy a car in another state, they are told by the dealer that the car will be registered properly, only to find out that there is an additional fee to be paid to the state of SD, when they try to register it in SD. So the question remains: will Carmax deliver the car to my Las Vegas address, get paid with a registered check and let me assume the responsibility to register the car in SD?
Honestly, I'm not sure on that one. Don't remember coming across the situation.
Question; I purchased a car from Carmax 10 days ago .. The wheel 🛞 liner came off on the front passenger’s side. According to receptionist at the service repair office said it’s not covered by my warranty… it cost me $300 at Toyota to replace. 2 days ago I notice the bumper paint doesn’t match the rest of my car. I’m embarrassed for noticing so late but I’m frustrated with Carmax for not correcting it before it was considered fully inspected and ok to sell. I spoke to a rep that says I was given the wrong information. Should my warranty cover both the wheel liner and the paint job I will need ?
If you don't like the answer you got from your local branch, escalate your concerns to the corporate office... However, when buying a used car, previous damage / accidents will pass their inspection. As long as the damage was repaired. So even if the paint isn't an exact match it will still pass.
Their warranty is geared more towards major mechanical issues (like transmission or engine failure). But, I feel like they should have covered your wheel liner issue being that it was only 10 days since purchase.
They do have a 30 day money back guarantee. If it were me, I would have returned the car instead of paying the $300 to get the liner repaired. They may have been more open to repairing your car if you were standing in the lobby with keys in hand ready to return the car they were unwilling to fix.
@@theNebrAlien thank you for responding
@@AgentLazarus both… the wheel liner fell off only Two days after purchasing the car. I returned it back to carmax… I’m fighting to get my $300 back now for the out of pocket repair.
@@m9eleven update this thread
@@19993gt I got my money back
Thank you for sharing
can I find pricing ranges for a particular make/model/year of vehicle online ? Or do I have to engage CarMax salesperson to find this info ?
Should be able to figure it out online.
What’s the catch with the 24 hour test drive? Or is it really as good as it sounds? Do I need to just provide my drivers license and proof of insurance, same as a regular test drive?
Yes. All the proof as required by traditional dealerships. They can deny if they sense no willingness to buy. But it's pretty straight forward process
You need to have full liability/comprehensive/collision insurance to do the 24 hr test drive
This philosophy is based on “ being in control” of the negotiations. Not always a positive thing in purchasing.
Subscribed!!! Great video… Hope you are able to show your teenagers that anything is possible 🤓
Thank you!!
Does carmax do the car registration for you when you buy it?
I had a Mercedes shipped from CA. I paid $2000. The sunroof was broken. How?! When it was inspected in CA and MD. They refunded me. But the customer sucks. They act like they care. They dont
Can I take a car purchased from CarMax and have the warranty repair done at manufacturer dealerships, just the same as a new car. Such as if I purchased a Range Rover and have it repaired at Land Rover dealerships?
You can for factory warranties. For the CarMax warranty, you'll have to take it to CarMax. Or find out if the dealership you're talking about is on their vendor list
this is a great video, exactly what I was looking for someone to explain. will probably go to carmax in the near future
Thank you! Glad it was helpful. Good luck!
Impress on your honest opinion .
I have bought 2 SUV from carmax before.
A quality inspection and repair is directly related to the quality of the mechanic(s).
True
What if I have a car insured under my parents name? Could i use that as proof of insurance? I'm planning on getting a 2014 Challenger Rt with 40,000 miles. Any advice?
As long as you are listed on the insurance you’re good to go. Doesn’t necessarily need to be “your” insurance as long as you are covered by it. That’s a nice car. Low miles for a 2014. Insurance will definitely be more expensive for a car like that though
@@theNebrAlien thanks for the quick response i appreciate it!
What about if it's sitting on the lot 30+ days because it's overpriced like I discovered 6 months ago, they also low ball you and give you s....for your car.
It says i have to pay a transfer fee.. my question is how solid is my pre approval ? What’s the chances you don’t qual once the car arrives . Do you lose the fee
Not solid enough. I would not pay a transfer fee on pre-qualification alone. Most of the time pre-qualification works great. But, you never know until they do a hard check on your credit. If you are really interested in the car, then get qualified.
what is there is a recall on the car, will they fix that?
Also carmax will not allow a certified garage to lift the vehicle in the air for a pre buy inspection. That is suspicious to me.
yeah run away from anyone who wont allow that. its huge red flag.
What does CarMax let you do with the car during the 24-hour period? Can you take it your mechanic? If so, what restrictions are placed on what the mechanic can do?
During the 24 hour test drive you can and should take it to your favorite mechanic. CarMax won't allow any work to be done on the vehicle, but it's good getting an opinion from a trusted mechanic.
If your mechanic finds something wrong the best you can do is report it to CarMax to have it fixed (by CarMax) before you make the decision to buy it.
If you have a mobile mechanic, they can check the car on a side lot. There are some really good mobile mechanics (I have one) and it costs about $100 to have the car thoroughly and professionally inspected. Very smart to do this- the mechanic will also know about the car model in general.
@@neilreid2298 Do you mind refer a few good mobile mechanics to me near the Wayne carmax?
Take it to the Dealer and get an inspection
You can get onto the lot pretty easily in Wichita KS without going through the lobby. I’ve done it many times.
WOW 1st class very kool great info.,, AAAAAAAAAAA++++++++++++ again great video I liked it a lot ,keep up the great work.
in depth detail and thankyou for this. I now feel comfortable to bring the wife's 2010 Ford Escape 350,000 mi. fair outside and in condition. new tires, new battery. I almost want to do a video before and during the process. Angry teenagers wailing, hahaha
Do a video! I'll watch it.
Thank you for the comment!
Maybe everyone knows this but, No need to respond just suggestions.
No cars come with plates and that is done there or by us later at DMV? Temporary tags? Paying cash is check or credit card or debit? How long is the process? Can you go look then go home and call to purchase it over the phone then go pick it up at will call? How does delivery work? If purchasing in house for cash how long is the process? If you drive there what do you do if you don't sell your car to them? All cars come with titles that day? Can you get appraisal and car fax on line before going in? Thanks for the video.
Thank you for the comment Tim! Great suggestions for another video.
They take care of everything except insurance
Generally, how many days before they send a car to auction? If you want specifics, say a 2019 Audi etron with 18K miles.
Does the automatic carmax warranty that comes with the car cover tires? If the vehicle was sold with old tires.
Most of the time they won't unless the tires on it slipped by the inspection. They go by a certain tread depth that they consider "passing." I'm not sure what that exact tread depth is, but it would be worth bringing it to their attention to make sure
@@theNebrAlien thanks for the reply !
Mmmmmmm, teenage tears 🤤. New sub, rub it in some more. During 2022 Carmax is actually on point and in more cases than not better priced than new and used dealers at this time.
Thank you! And, yes... Agreed. CarMax is in the game this year
quick question for you is it still true that i have 3 days to refinance my car through a different bank?
Honestly couldn't tell you if that's still the same at all locations, but the website says that you still have 3 days to replace loan with your own financing. So you should be good to go
New subbie from one parent to another 🤭😎
Great video with excellent information. I beg to differ in the contention that Carmax doesn’t offer good interest rates to good credit customers. I bought a 2018!Lexus GX 460 in December 2021 with 42,000 miles for $42,000 and I put $10,000 down. My interest rate for a 60 month loan was 2.95%. Two credit unions I use couldn’t match that. I’ve always had decent interest rates from Carmax.
Thank you! Yes, you did get a great interest rate. That's awesome!
Does CarMax discriminate like many dealers do, to do with paying cash? And does every car come with some type of warranty?
I also want to know that because I want to pay cash
Thank you.👍
Can you talk about the return process? Do they really give you 30 days? In California, we have 3 days to change our mind. They sold me features that the car didn’t have, so it’s overpriced. I need to return it but need a car until I get a replacement and I need the money I put down to purchase another car NOT from CarMax.
I recently bought a used car from carmax and it broke down a few days later. It's an old car. I was told there was nothing wrong with it. The tech told me that he started the car and it did and I should come to their shop and pick it up. I was thinking to myself, how am I going to get to your shop?
Uber? Lyft? Yellow Cab? Walk? Pedal? Friend or family member?
@@BrisLS1 In my head I was implying that they should pick me up as a courtesy.
@@kcdiazWTV nah dude walk
@@kcdiazWTV I agree!
If they do such a rigorous check on cars I should not be getting air bag sign two hours I drive it off the lot, should I? I went back the following day, they said they fixed it. And a week later the light came back on again. I actually returned the car.
Probably because no two locations are the same and not one company on this planet is infallible. But that would just be my guess
I bought 3 cars from Carmax around this time last year. The first car I got had no oil in it bone dry. The second car I got the infotainment screen on it was all messed up. The third car I got the trunk would not open no matter what. I took each car back and got my money back. What a mess
Seems you would have noticed those things prior to actually buying them....😉
I was recently approved for a auto loan through navy federal. I transfer the vehicle I wanted from CarMax it’ll take a couple of days to get to my home store. I put the wrong loan amount on check. And I can’t get approved for a higher amount. Will CarMax lower the price of the vehicle ??? It’s a $1100 difference.
Unfortunately, no. I don't think they'll budge on the price
@@theNebrAlien OMGGGG UGHH
I have questions, I just turned 19 and have no credit, this would be an easy to start it off, so do i need to have credit already to buy one and do i need to have insurance also before i buy a car from carmax?
Being 19, it's possible you'll need a cosigner. Unless you have already established some kind of credit. As far as insurance, you don't technically need it before you buy the car, but you will need it before you drive it. So it would be wise to pick a company beforehand. Because you will need to put it on insurance at the time of the sale.
If you still don't have a credit card I recommend that you first start with a Secure Credit Card. Apply for one with a $300 max credit limit ( you gotta put the money ), have automatic payments and don't spend more than $90 ( 30% ) a month. In 6 months you will have a decent credit score roughly above 650; that's why I did. Good luck.
Carmax, like any business, has to make a profit to stay in business. I bought a preowned 2015 Jeep Wrangler in July 2022. It was in like new condition inside and out. I’ve previously owned 2 Jeeps and had recently disposed of my antique 1997 Wrangler TJ.
Buying any used Wrangler is risky. They absolutely require a through inspection by a qualified mechanic BEFORE you commit to buying the Jeep. I had a lengthly list of criteria any Jeep I would consider purchasing. I’d already checked out more than 500 Jeeps on line. Then this Jeep popped up at a local Carmax.
I’d heard the name Carmax but knew virtually nothing about them. This is my experience with Carmax. I’m retired and financially comfortable. First issue. I was told the advertised 24 hour test drive had been rescinded. I was told I could have a 24 minute test drive. I drove the Jeep to a near by parking lot and did an inspection of the vehicle.
I confirmed their 30 day return policy was in force. That’s a nice benefit and the only reason I ended up buying the Jeep. I downloaded the original window sticker. It originally listed for $32,450.00. Carmax price was $29,995.00. Wrangler’s hold their value but not that well. The Jeep was overpriced by about $4000.
I checked several sources for my trade in vehicles value. It ranged from $13,000-$18,000. I was looking for $15,000. Carmax offered $5,000. I should have walked away, and would have, except the Jeep they had was the only Jeep I’d found that met every one of my criteria. Based on the condition of their Jeep and it’s options I decided to write a check for their asking price. I kept my trade in vehicle and disposed of it myself.
A year later I’m completely satisfied with the Wrangler I bought. It was and is a quality vehicle. It is probably worth what I paid for it. As admitted in this video Carmax over charges for their vehicles and under values trade vehicles. That’s how they make profit.,
Carmax 30 day return policy is the best benefit they offer and incentive for doing business with them.
"Buying any used Wrangler is risky." Buying any Jeep is risky.
Hi does being per approved on the website mean that you’re approved with that amount?
Hello. Nothing is "approved" until a hard inquiry is run on your credit. As long as your credit looks good, and income is in line, you should qualify for the pre approved amount
@Also NebrAlien I was pre-approved and did the application over the phone which gave me a hard inquiry plus was given 3 finance options but I'm currently waiting on the vehicle to be transferred... what are the chances that carmax changes any of the terms between now and the day the car gets here?
I hate the dealership hassle, but I can’t buy a car without seeing and driving it first.
I'm with you there
good video. I needed to know how reputable they are
Glad you liked it. Thank you!
This left out a large part of the car max experience. You can't just call a car max location. Its very automated and they route you to a corporate location who doesn't know specifics on the car and calling a dealership is not easy. Smaller dealerships have better customer service .Why should someone have to go into the store just to ask a question, once you got ahold the employees themselves were nice , they don't make up how the corporate process works.
And this is why Carmax is a dumpster fire. “No haggle” pricing just means they mark up way above market value and then say nope can’t go lower. This is why you just order direct from the manufacturer. Screw those wholesale car dealerships.
Fair to say you're not a fan? We need to see this kind of disdain towards the medical industries.
I've been there twice no one asked me for help I just walked right onto the lot
Do they get a commission for selling their financing....
What are the rules for the 24 hour test drive
Driver's license, insurance, acceptable credit, and a limit on the miles tou can put on the car. But I'm not sure the exact amount of miles and other details. You'll have to go to their website for that
What if the car carmax sold to us was a lemon? And now, they suggested is more expensive and want more money? It doesn't sound right?, right?
No... That doesn't sound right at all. But they do give you 30 days to basically test drive it. If it ends up being a lemon then don't keep it.
I'm scared ! I've been thinking about purchasing a car with a $500 down payment TOMORROW ! I need a new car asap to get me To and From work everyday . I was going to trade in my current car to see it's value ! I'm nervous 😩 I don't wanna have to pay more , I have to work with what I got .
Right now you might be surprised what they offer to you for your current car. But, at least you can get a value on it at no charge! And you don't have to commit to anything the same day. If you need a night to think it over you can do that. Good luck with the search!
How’d it go? 🚗
500 down your lucky to get a car at all….
Lol I was just at the Des Moines CarMax yesterday..live here funny coincidence.
There's no sign saying you need to go check in I didn't know no one told me