How to - Miele TurboTeq turbo brush not spinning REPAIR FIX [Technical]

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  • Опубликовано: 8 фев 2025
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Комментарии • 174

  • @rbrown6476
    @rbrown6476 Год назад +27

    Thank you! That was so helpful - old woman here with long hair wound around the Miele turbobrush and couldn’t figure out how to remove the housing so I could get all the hair out. Now I know where all those sneaky screws are hiding - under the wheels. I would never have worked that out. Also, you made me smile while you did a great job of teaching me how to do the job myself, and I didn’t know how to pronounce the name Miele all these years. Now I will remember: it rhymes with Sheila 😂😂😂 Well done!

    • @parwaz7861
      @parwaz7861  Год назад +3

      Wow this was such a lovely comment to read!! It’s made my day and I’m so glad you found it helpful, I appreciate your kind words! 😁✌🏽

  • @CB27
    @CB27 Год назад +14

    18 seconds in and I knew I'd found the right video! All these years I'd been cursing Miele thinking they'd glued this darn turbo brush shut or something!
    I was used to opening the old ones, which were much easier to disassemble.
    There was hair tightly compacted around the turbo shaft as well. No idea how it gets right in that far. I do think Miele need to rethink this design.
    Thank you for making this entertaining video!

  • @DodgyBagehot
    @DodgyBagehot Месяц назад +1

    Very good video. Thank you. I also own a turboteq head, very similar model as the one you worked on. One slight suggestion for those struggling with cleaning this item - the removal of the top cover from the bottom half of the housing. I did not have as many struggles as you did in this video, and was able to separate the two halves without having to resort to the use of a third hand (foot). Once detached from the back edge with the assembly upside down (near the hose mount, using screw driver as you did), flip the entire assembly back over onto its bottom. The front edge of the top cover can be lifted straight up (use of screw driver on the front edge, but not much force at all). I think the pressure required for you to separate the two halves was the result of trying to separate from only the back edge. But who knows, maybe I have a different model and the clips on the front edge were replaced by a pressure fit. This is a relatively new vacuum sweeper. The quantity of hair that had wound itself around the impeller (fan) shaft was truly gruesome and the source of the binding that had stopped the beater from spinning.

  • @aaronwjs
    @aaronwjs 10 месяцев назад +3

    I thought I am the only person who gets this excited to vacuum! Thank you for the assistance! Love it!

    • @parwaz7861
      @parwaz7861  10 месяцев назад

      You are so welcome! ✌🏽

  • @chiefnewo
    @chiefnewo День назад +1

    Thanks for this video, i definitely was not going to find those hidden screws under the wheels myself!

  • @187nellybelly
    @187nellybelly Год назад +6

    I enjoyed your energy and passion at 5:03 when you got it working again!

  • @susanvickerman7318
    @susanvickerman7318 2 месяца назад

    This was the Best Video! I am sure you saved me a bunch of money on repair! I also was not sure why my vacuum was not working! I never thought that the power head would be so full of dog hair! Thank you!

  • @mikekinch665
    @mikekinch665 7 месяцев назад +2

    This was so helpful and clear with both the careful camera work and detailed commentary.

  • @denniscollin5209
    @denniscollin5209 2 месяца назад

    Fantastic, was a bit of a pain to do, but persevered and by freeze framing a couple of steps was all done in about a hour! Saved me 80 quid, thankyou! You're a 'top man'

    • @jablot5054
      @jablot5054 2 месяца назад

      Who charges £80 to take a brush apart?

  • @iswimthedeeps
    @iswimthedeeps 11 месяцев назад +2

    Thanks so much for teaching us how to fix this. I still have to do it for my brush but now i know I’ll be able to fix it.

  • @ellencecilia1605
    @ellencecilia1605 3 месяца назад +2

    Thank you! I took it apart. I had trouble with the end clips, mainly the middle one. Worried I stretched the belt too much but revved it up and it Works~

  • @annetteshewan1641
    @annetteshewan1641 2 месяца назад

    Thank you - you have saved my cleaner twice now! I thought I was going to have to buy a new head at great cost!

  • @markthompson6455
    @markthompson6455 8 месяцев назад +3

    Great video. I've wasted so much time trying to figure out how to open the head and you explained it in seconds so many thanks. After removing half a ton of dog hair from all the moving parts the vacuum works like a dream again.

    • @parwaz7861
      @parwaz7861  8 месяцев назад

      Glad it helped!

    • @Lij_MC
      @Lij_MC 7 месяцев назад

      How long did it take to get to the stage where you had to take it apart?

    • @markthompson6455
      @markthompson6455 5 месяцев назад +1

      About 4-5 years of use till the brushes stopped spinning properly.

    • @JK-mf7oj
      @JK-mf7oj 4 дня назад

      Thank you so much for this video! I can’t believe how poor the design is - I bought the vacuum cleaner two years ago (okay, we have five humans and three cats living in this house) and cut away the hair regularly but still the brushes got blocked by dirt and hair. And there’s no easy way to open the head up to properly clean it - what do the Miele people expect we do? Throw the head away and get a new one?! That isn’t the right way!
      Thanks again so much for this video! 👍🏼

  • @AndyRrayMusic
    @AndyRrayMusic 5 месяцев назад +1

    Thanks you for this tutorial. I found it very helpful to take apart, clean, and re-assemble the head of my Miele TurboTeq spiining brush

  • @AdrianDaniel-s3k
    @AdrianDaniel-s3k 11 месяцев назад +2

    Great video, it took a while but disassembled and reassembled and works like a charm !

  • @bedders81
    @bedders81 2 месяца назад +1

    I have the C3 Cat and Dog (not TurboTeq) but this still helped me a lot, and as you predicted, the plastic bearings around the brush were a molten mass of plastic and hair! But after a good clean out and lubrication everything works much better. Thanks!

  • @janetmatthews8967
    @janetmatthews8967 Год назад +3

    This was amazing! I found 2 other videos that already had the wheels removed, and I didn't know how they'd done that first step. Clear instructions the whole way through and I managed to clean my Turboteq head AND put it back together again to find it working beautifully. (Sadly, one of the bearings is on the way out, so my success is probably short-lived!)

  • @rz1967
    @rz1967 Год назад +6

    Thanks, I wish i had this tutorial when i did this myself 4 years ago, very clear! Was a pain to figure out how to do it and also painful for my hands.
    Their system is bad. It's a very expensive brush(you can buy a cheap vacuum cleaner for this price) and it should have an easier way to clean inside.
    It's the only minus i see for Miele. Other than that the vacuum cleaner and the brush are amazing for carpets, no more hair and dust.

    • @parwaz7861
      @parwaz7861  Год назад

      Glad it helped!

    • @d2009wong
      @d2009wong Год назад

      Totally agree. The vacuum itself is good but this brush head is poorly designed and the replacement is way too expensive.

  • @indiemillieable
    @indiemillieable День назад +1

    Thankyou so much for you concise, informative and easy to follow video 😀

  • @MrUnfamiliar
    @MrUnfamiliar Год назад +1

    0:00 Happiest Miela (like Sheila) owner ever ! Jokes aside a big thank you from a country far away !

  • @tinakellbersavage5078
    @tinakellbersavage5078 Год назад +2

    Your instructions were so exciting to listen to. I still have the old style turbo head and the plastic on the roller brush has perished a bit but still works ok. I was thinking of buying this head as a replacement but it still looks like the plastic end caps haven't been improved by Miele.

  • @janewaldron2137
    @janewaldron2137 3 месяца назад

    Thanks for the video. Sorted and repaired rather than paying £70. Well pleased.

  • @DianaTheOne
    @DianaTheOne 3 месяца назад

    Dude!!!!!!!!!!Thank you so so much, excellent video!!! Miele should pay for you!

  • @ginalangridge5847
    @ginalangridge5847 Год назад +3

    That was really useful. It enabled my son to sort the brushes out for me. It was amazing how much hair can get tangled up in places that you wouldn't normally reach!

  • @mattausmus5025
    @mattausmus5025 Год назад +1

    Great instructions. The only issue I had were those front tabs. You popped those out so fast I couldn’t see how you did it. Lol. Got mine working again.

  • @d.brentharsh184
    @d.brentharsh184 Год назад +1

    You saved the day before I smashed the damn thing! (hidden screws under the wheels) - we'd had an old Miele since 1999 and its turbobrush looked almost identical... except that it had 2 really nice coin-twist style screw plates to get the simplest bottom cover off for a weekly hair trim off the brush. Then to take the rest apart once a year or so, the screws were only philips and not Torx... and weren't hidden! I'd rebuilt it at least 20 times over the years. The last time was the last straw and we got this new one a few months ago ... but it's already it's all jammed up so I went to clean the brush and nothing was fitting or opening like it used to and I was getting very, very frustrated! Sneaky guys, wanting to keep their dealers in regular business!

  • @nathanbrown2344
    @nathanbrown2344 Месяц назад +1

    Absolute legend. Thank you for this!

  • @lilcaesars100
    @lilcaesars100 10 месяцев назад +2

    Another thing thats was mind blowing to me was the bags i had wasted thinking they were full but in reality the vacuum roller just needed cleaning.🤯

  • @stevec9102
    @stevec9102 2 месяца назад

    Excellent cheerful video. I only could remove the two visible screws and the darn thing would not budge any further, until watching this video. Who'da thought they would hide 4 screws under 4 wheels? Now I can dismantle this mother and clean it properly. Oh and I dint realize the two screws I removed were T-10, I used a hex wrench and got them out just fine (in case your wondering). But I do have a T-10 I wil use on the rest. Mee-la.

  • @WojtasBobtas
    @WojtasBobtas 3 месяца назад +1

    Thanks

    • @parwaz7861
      @parwaz7861  3 месяца назад +1

      I’m glad you found it helpful! Thank you ✌🏽

  • @luey4916
    @luey4916 5 месяцев назад

    This has encouraged us to throw the turbo tech turbo brush out - thanks ❤

  • @zaiivonhest
    @zaiivonhest 5 месяцев назад +1

    Thanks for this! Actually surprised this is not easier to get clean. I have two cats and after each vacuum i have to get scissors just to remove hair....This helped doing a deeper clean though!

  • @katieporter6927
    @katieporter6927 4 месяца назад +1

    Super helpful and easy to follow! Thank you!

    • @parwaz7861
      @parwaz7861  4 месяца назад

      You're very welcome!

  • @jackbernhardt7884
    @jackbernhardt7884 5 месяцев назад +1

    You are a king among men, thank you!!!

  • @bobr2290
    @bobr2290 Год назад +4

    To open the front "clips", I pried with 2 buterknives inserted vertical between the black plastic and the clear plastic. After I got it apart, I cut the black plastic edge of the holes so they would not lock in the clear plastic tabs. The screws hold it together fine.

    • @Danacollings
      @Danacollings 9 месяцев назад

      May I ask what you used to cut them with? I cannot for the life of me figure out how to open them!!

    • @stevec9102
      @stevec9102 2 месяца назад

      @@Danacollings maybe a utility knife? I haven't tried opening mine yet (just watched the video) but the videographer did do it so fast it was hard to see how it came apart.

  • @d.n.9434
    @d.n.9434 Год назад +1

    I really enjoyed your excitement about the Miela ! 🤩 by the way thx for the detailed explanation about disassembly and cleaning

    • @parwaz7861
      @parwaz7861  Год назад

      Glad it was helpful and glad you enjoyed it! 😁 thank you for the great comment!

  • @andrewsussman2202
    @andrewsussman2202 11 месяцев назад +2

    Dude, that worked thank you!

  • @patrickorourke5791
    @patrickorourke5791 Год назад

    Because of your video I was able to fix the brush roll. Thank you so much!

  • @chryssog
    @chryssog Год назад +1

    Thank you so much for this! My hoover is FINALLY spinning and cleaning !!!

  • @wb2glp
    @wb2glp Год назад +1

    Thanks! Those leading edge clips suck. Thought I was going to break the whole case. I had a piece of a dog toy stuck inside. Didn’t know it until I had it apart.

  • @josephbrown4651
    @josephbrown4651 6 месяцев назад

    Holy crap that was so informative and entertaining! Thank you.

  • @catalinmihai7114
    @catalinmihai7114 11 месяцев назад +1

    Thank you very much! I followed your indications and everything is working perfectly! 🎉

    • @parwaz7861
      @parwaz7861  11 месяцев назад +1

      You’re welcome I’m glad it helped!!!

  • @hypnoraythompson5824
    @hypnoraythompson5824 7 месяцев назад +1

    Thank you mate, clear and to the point. You just saved me a few bob Cheers

  • @dawneyg805
    @dawneyg805 Год назад +1

    Your video is brilliant. I have a Miele myself. The turbo has big plastic screws on the bottom, which is easier to get the plate off the bottom .

  • @AncientB-Boy
    @AncientB-Boy 5 месяцев назад

    Best video yet to clean

  • @loredanaavram1181
    @loredanaavram1181 Год назад +1

    es hat mir sehr geholfen. Mein Staubsauger funktioniert wieder. Grüße aus Deutschland
    🤗🤗

  • @axonmodding
    @axonmodding Год назад +2

    Thank you for making this video! I would have struggled a lot otherwise. 😅

  • @jenniferjones-ei8rg
    @jenniferjones-ei8rg Год назад +2

    Very clear instructions, thank you.

    • @parwaz7861
      @parwaz7861  Год назад

      I’m glad you found the video helpful! Thank you for your comment 😄

  • @avramgrossman827
    @avramgrossman827 Год назад +2

    I have a Samoyed. You can only imagine how much fur gets into the mechanism. Thanks for this turtorial...I could not find how that there is a clip holding the clear plastic from window in place. Miele - if you're reading this, can you replace the brissel brush with a rubber brush strip? It will pull up the fur from the carpet but not hold onto it until the brush is gammed full and stops.

  • @LeoCesario
    @LeoCesario Год назад +1

    Hey, mate! Thanks for that. Super useful! When I dismantled the attachment, a small rubber ring came out. Now I don't know if it's something that was vacuumed in, or if it goes with one of the parts.

  • @michaelfeliciano
    @michaelfeliciano Год назад +1

    Thanks for creating this video! Very helpful. Was able to fix mine.

  • @danettewatsonyoga9207
    @danettewatsonyoga9207 2 месяца назад +1

    Thank you! It worked! Great video!

  • @victoriarapson1770
    @victoriarapson1770 10 месяцев назад +1

    Thanks for the video, our bearings have gone completely as you said they would in the video - any ideas which ones
    to replace them with?

    • @parwaz7861
      @parwaz7861  10 месяцев назад +1

      Glad you found it helpful! I don’t think any parts are designed to be replaced on these unfortunately

    • @lilcaesars100
      @lilcaesars100 10 месяцев назад +1

      Take a picture and search through google it might be an available part

  • @kbhooveserviceandsale
    @kbhooveserviceandsale Год назад +2

    Brilliant how to video very helpful

  • @jeroenschuurhuis1926
    @jeroenschuurhuis1926 Год назад +1

    Thanks, wicked! Miele, like Sheila😂 you saved my day 👍

  • @Pixelology
    @Pixelology 5 месяцев назад +1

    Great video - I love your enthusiasm!
    This Turboteq brush has almost identical internal components to several other Miele turbo heads, and also some from Wessel-Werk .
    Notably, I have to take apart my Wessel-Werk TK-286 quite regularily (I have pets) and clean it out. I've never had an issue, but the last time I did a deep clean because the vacuum sucked up some food, so I took everything apart and washed it.
    I am under the impression that all of the bearings do not require lubricant, but your video recommends that the pieces be lubricated.
    Can you recommend a lubricant to use on these components? Won't a lubricant just attract dust and hair?

    • @parwaz7861
      @parwaz7861  5 месяцев назад

      Thanks! Glad it helped. I think a little wd40 or sewing machine should be sufficient enough, not too much because as you mention, it will attract more dust
      Hope this helps!

  • @richardpye5873
    @richardpye5873 Год назад +1

    Excellent stuff now to attempt to fix the mini turbo head.

  • @TheCentreofKi
    @TheCentreofKi 9 месяцев назад +1

    Thanks for your video! I found it really helpful.
    Still took me forever to prise the damn thing apart as I thought I’d break it.
    Miele really outdid themselves with this design. Obviously they don’t want people servicing their own vacuum cleaner heads otherwise this would be a lot simpler.

    • @parwaz7861
      @parwaz7861  9 месяцев назад

      Glad you found it helpful!

  • @Superfandangoo
    @Superfandangoo 3 месяца назад +1

    Very helpful, thank you 👍

    • @parwaz7861
      @parwaz7861  3 месяца назад

      Glad it was helpful!

  • @ceciliaaguilar9053
    @ceciliaaguilar9053 6 дней назад

    Thank you so much 🙏This helps a lot.

  • @yogadedecker6446
    @yogadedecker6446 7 месяцев назад +1

    Very helpful. Bravo

    • @parwaz7861
      @parwaz7861  7 месяцев назад

      Glad it was helpful!

  • @jtb8312
    @jtb8312 5 месяцев назад

    Awesome video just what I needed to know !!!!!

    • @parwaz7861
      @parwaz7861  5 месяцев назад

      Glad it was helpful!

  • @hackdesigner
    @hackdesigner Год назад +1

    Fantastic video! Thank you sir!

  • @jojo-tl5ei
    @jojo-tl5ei Год назад +1

    Crazy how hair can wind up so tightly. I have a different model but some of the moving parts are the same and finding your tutorial helpful. Is that a common screwdriver size you mentioned was needed? I might have to purchase it. Thanks.

    • @parwaz7861
      @parwaz7861  Год назад +1

      Glad I could help! The screwdriver I have found to be useful for taking apart a lot of vacuum cleaners :)

  • @brettwilm1
    @brettwilm1 Год назад +2

    Your magical "there we are!" at 1:17 is bogus. My brush was ready to break when I attempted same. NOT meant to be serviced at home and huge risk of breaking this expensive part if you do!

  • @mikewei8447
    @mikewei8447 Год назад +1

    Super helpful. Thank you!

  • @phatbeatsbadnews2724
    @phatbeatsbadnews2724 Год назад

    Thanks for the video. Helpful and to the point 👍🏾

  • @trevorquilligan1428
    @trevorquilligan1428 Месяц назад

    Great video. Thank you so much.

  • @cw6890
    @cw6890 Год назад +2

    thanks very much! really usefull

  • @RodrigoDuran-e3r
    @RodrigoDuran-e3r Год назад +1

    It worked! Thank you!

    • @parwaz7861
      @parwaz7861  Год назад

      Fantastic to hear! Well done on fixing your Miele 😁

  • @suealcock6160
    @suealcock6160 4 месяца назад

    HOW DO I KNOW WHEN BRUSH NEEDS REPLACING. ARE THE BRISTLES A CERTAIN LENGTH. ? I have bought a second hand turbo head, one hardly used it says but the bristes dont look any longer than my old one.? Your comments would be appreciated/

  • @Jenn9h
    @Jenn9h Год назад +3

    This is brilliant! Would love a mess test with this 😍

  • @RJA_World
    @RJA_World Год назад +1

    Great video mate

  • @iamrichrocker
    @iamrichrocker Год назад +1

    thx Mate...think they would have made them easier to access...

  • @patrickorourke5791
    @patrickorourke5791 Год назад

    Any suggestions where to purchase new bearings? (The plastic pieces on the ends where the metal rod rubs)

  • @jamessharpe2360
    @jamessharpe2360 6 месяцев назад +1

    Thanks for this video - might have saved my marriage 😂

    • @parwaz7861
      @parwaz7861  6 месяцев назад

      Glad I could help!

  • @studiowerks
    @studiowerks 2 месяца назад

    At 1:14, you release a clip, but it's hard to tell if it remains attached to the head or flies out of frame. I'm almost at this point in disassembly, but I haven't pried it as wide open as you've done in the video-I'm worried I'll break something. I would greatly appreciate a hint on what to look for. Thanks!

    • @parwaz7861
      @parwaz7861  2 месяца назад +1

      Hi, I can’t remember if the clip is on the upper cover or the lower half, but it’s part of the casing and it can take some effort to pry it open

    • @studiowerks
      @studiowerks 2 месяца назад

      @@parwaz7861, I appreciate the quick response. In my case, mostly out of frustration, I kept applying gentle but constantly increasing pressure as I opened the clamshell. At some point, it just popped open-no breakage and no loose clips, just really, solidly, seated together. So, success! But the designers did not want, or didn't care about, the average person repairing this thing.

  • @annabelleharris1264
    @annabelleharris1264 Год назад

    Well done .. thanks for the video

  • @betsifur
    @betsifur 5 дней назад

    This is a great video, but it’s incredibly frustrating to me that such an expensive vacuum quits working so easily. I have to pull the whole thing apart a few times a year. My 20+ year old Dyson still vacuums like a champ, with minimal maintenance. I could have bought and thrown away multiple cheaper vacuums in the time I’ve had the Miele, and spent less time on it.

  • @Sunburnt99
    @Sunburnt99 Год назад

    Where is the best place to get replacement parts?

  • @WZ-113G-FT
    @WZ-113G-FT 3 месяца назад +1

    So helpful

    • @parwaz7861
      @parwaz7861  3 месяца назад

      Glad it was helpful!

  • @Gigli31
    @Gigli31 17 часов назад

    thx see u next year

  • @m201123
    @m201123 5 месяцев назад +1

    help me a lot thx🎉

  • @aboytesmendoza11
    @aboytesmendoza11 5 месяцев назад +1

    Thank you!!!

  • @11th_Moon
    @11th_Moon Год назад +1

    Thank you. I've had so much trast to Miele but not anymore after this brush

  • @amandajones8346
    @amandajones8346 Год назад +1

    Brilliant love this vac 😍x

  • @yang332
    @yang332 Год назад

    Hi, I just tried to repaire mine but found the bearing of the spinner is totally damaged, do you know where I can buy this for replacing them? Thanks. BTW, what a poor design of the bearing!

    • @parwaz7861
      @parwaz7861  Год назад

      I don’t think any parts are designed to be replaced on these unfortunately as spares aren’t readily available

  • @Bloxy.Builds
    @Bloxy.Builds Год назад

    Hey Parwaz, remember when I asked about repairing a burnt out dc33 motor, anyway I found a dc19 with a burnt out motor, the windings are all intact its just the brushes that had disintegrated, do you think sanding the commutator bar and adding new brushes could fix it?

    • @parwaz7861
      @parwaz7861  Год назад

      Possibly, although there’s a chance the motor wouldn’t last very long - I would change the motor

    • @Bloxy.Builds
      @Bloxy.Builds Год назад

      @@parwaz7861 that makes sense, just curiously how long do you think the motor could last before it officially burns out?

    • @parwaz7861
      @parwaz7861  Год назад

      It’s hard to say - it depends on the condition of the motor and when the motor was made
      Usually the motors from the early 2000s in the early DC07/14/08s lasted for many years, whereas DC19t2s and DC33 which also used the same YDK motors didn’t last anywhere near as long due to the quality drop over the years (the uprights and cylinders generally used the exact same motors with the only difference being the spindle to drive the belt on the upright vacuums)

  • @skylabrez5675
    @skylabrez5675 10 месяцев назад +1

    Thankyou....

  • @Polygraphice
    @Polygraphice Год назад

    I got mine taken apart for cleaning but after reassembling NOW it doesn't spin.

  • @11845
    @11845 Год назад

    Спасибо большое, брат.

  • @Kouign1718
    @Kouign1718 3 месяца назад

    Thanks for the video. The monkeys at Miele who designed this and approved it's release should be FIRED. A turbo brush impossible to clean = total rip off 🤬

  • @fionanicholson1119
    @fionanicholson1119 10 месяцев назад +18

    Great video thanks!! BUT. This is a truly terrible design. To have to go through this process is very tedious and will probably lead to plastic wear and breakage. Great vacuum cleaner. TERRIBLE TURBO HEAD.......

  • @Ninelkabullet
    @Ninelkabullet Год назад

    I’m afraid that I can I assemble it but then can’t put it back together

  • @FreddioSmith
    @FreddioSmith 4 месяца назад

    Nice miele

  • @oakdeneemporium6014
    @oakdeneemporium6014 7 месяцев назад

    I’m too scared to do all that. I’ll stuff it up somehow. But looks like I’ll have to.

  • @Jamie-Smith
    @Jamie-Smith 8 месяцев назад

    Can’t get those flaming front clips off! It’s Miele like bother not Sheila btw.

  • @CaptainYesz
    @CaptainYesz 7 месяцев назад

    This is amazing, $140 for a replacement is irritating

  • @Andrew-vt2wq
    @Andrew-vt2wq 8 месяцев назад

    On mine the hairs got stuck inside one of the bearings and it caused such friction the heat slowly melted the bearing away over time. What a terrible design....plastic bearings

  • @Heather-bk5zi
    @Heather-bk5zi 9 месяцев назад

    It certainly isn't designed to make it easy to take apart to clean or repair! I took mine apart over a year ago now & not looking forward to doing it again. I suspect Miele don't want customers taking the head apart, more lucrative to get it repaired by them or buy a new one, shame because I like Miele products.