How to Set Up HD60 X with OBS Studio
HTML-код
- Опубликовано: 14 апр 2022
- In this video we show you how to set up your Game Capture HD60 X with OBS Studio on Windows and macOS.
▼ Click "Show More" for details and features.
▼ HD60 X Highlights:
► 4K60 HDR10, 1440p120, 1080p120, 1080p240, VRR passthrough.
► High resolution 4K30 or 1080p60 HDR10 capture.
► No watermarks, no time limits, no subscriptions.
► Play in HDR while capturing in SDR.
► Save gameplay retroactively with Flashback Recording.
► Ultra-low latency for seamless audio/video syncing.
► Stream to RUclips, Twitch, Facebook Gaming and more.
► Works with OBS, Streamlabs, Vmix, Zoom, and more.
► Use Stream Deck to trigger Flashback Recording, screenshots, and more.
► Plug and play setup on Windows and Mac.
► Learn more: www.elgato.com/en/game-captur...
▼ Follow Elgato:
Twitter: / elgato
Instagram: / elgato
Facebook: / elgato
RUclips: / elgato
Discord: / discord 
Игры
![Natanael Cano x Oscar Maydon - Giza [Official Video]](http://i.ytimg.com/vi/eXCS6-MSQ_Y/mqdefault.jpg)
![The Capture Card For NEXT GEN Consoles? [HD60 X Review]](/img/1.gif)
I have to say, these videos that Elgato put out are extremely vague and breeze over important stuff I feel. However, their technical support over the phone are amazing and have all the patience in the world. Just wish that these videos had a bit more.
I have a PS4 Pro. When plugging the HDMI into HD60-X, I got a black screen. I had to uncheck "Enable HDCP" in the System settings menu of the PS4. Also, I had gotten a red blinking light on the HD60-X, so I moved the USB from the front ports of the PC to the back motherboard ports. That fixed it for me. GL!
This really helped me out thanks:)
Great video thanks for making it nice and simple
If anyone is getting a black screen in OBS like I was there are two things you will want to do. First, make sure the USB cord that is plugged into your PC is hooked up to the USB 3.0 dark/navy blue color USB port. This is important. The "regular" older 2.0 USB port (black/not colored) may not work. In my case, it was hooked up with the teal color USB port which is actually a newer 3.1 USB port. This let me hear the audio from the game and the game would show up on my monitor, but the passthrough did not show up on my PC via OBS or the Elgato 4k capture software. For some reason, the HD60X supports USB type C to UBS 3.0 passthrough but not USB 3.1.
The other thing is to make sure you are not running the Elgato 4k Capture software while also trying to view the game in OBS. Turn the capture software off. Go into your command prompt and make sure it is not running in the background. Uninstall if needed to be 100% sure this is not the issue. Hope this helps someone.
I have no USB 3.0 ports on my PC, I have 6 USB 3.2 ports and I am having the same Black Screen issue. You think this is what causing the problem? I've been looking for solutions all over the internet for hours, this is so frustrating. If you have any idea on what the problem could be for me, I'd appreciate it a lot.
@@QetMex It probably is. For me, after I switched to a 3.0 port it worked just fine. If you have a newer motherboard with no 3.0 or older ports then you will probably need to run to Best Buy or Walmart and get a USB bridge that was 3.0 ports on it or some adapter. Ideally, you could test it on a laptop or something first that has a 3.0 USB port.
@@Chris349 alright, thanks for the reply!
you goat bro
@@Chris349 Hello, can you tell me what exactly you bought please?
Thank you for your help, I was struggling to get sound for my HD60 X to work with my obs. It had sound on the 4k recording software, but not on obs. The solution was to open the 4k capture software and go to settings/device then change the audio output to analog and apply, it before changing it back to HDMI and applying it again. then close the 4k software and open obs. that with your instructions worked.
have you figured out a way to hear your pc audio and game audio at the same time? when i game on the capture card i cant hear any of my chat alerts or my pc audio in general. i would use the obs audio source monitoring, but there's almost a 2 second delay
@@catdix_shorts9596 have the same problem. the delay increases with time :(
i figured it out. ill be making a video about it soon , for now mute you capture card source, then create another audio input source, choose your elgato as the input source, now monitor that audio. no delay
your comment saved me. Thank you
If you have Mac make sure to use you’re hardware encoder for streaming.
I'm a fucking idiot, I was clicking on game capture option in OBS instead of video capture device. Thanks for the video. You've earned a sub and a like.
“We suggest keeping all settings at their default for the best experience.”
I would appreciate telling exactly which settings you are talking about.
So on my end, no other app is using my hd60x other than OBS, but even though my ps4 is hooked up the right way, I get no video or audio in display. Any fix for that?
Game video an audio didn't appear on OBS. But it pass through just fine on Elgato 4K utility software just fine. What's wrong.
Are there any benifits what so ever, using this card on a single PC setup? any performance increase compared to raw OBS (Nvenc encoding of course, always) or anything else that makes it worth a single PC setup?
If you are streaming PC content and only have one PC, then a capture card won't provide too many benefits. In some cases you can bypass certain capture restrictions like with Destiny 2. But otherwise you'll be adding more complexity to the setup. Using the local Game Source Capture or Window Capture is the way to go.
If I use wireless headset, will my audio still be pulled into obs for recording? Don't really care for party chat, just wanna be able to use my headset and not have to monitor output
my captured card hd60x out of the nowhere stopped working wanted to record a gameplay on my ps5 and all i get is black screen idk why if everything was working fine i do get image on my ps5 monitor while having my HDMI in and out of the captured card i get audio on obs as well i can see the green light moving i just don't get image on obs ive tried everything i see on youtube nothing seems to work thinking on trying on a new one to see if that's the issue
I have an issue of audio and video going out of sync over time. What should I do to fix this?
This can be used to capture from the MiSTer?
Had my Elgato HD60X few days ago. My Elgato just flashes red light or none. I have tried different USB 3.0 C cable & HDMIs. Plugging and unplugging it. Still the same outcome.
how can i Fix the black screen with iphone on elgato hd60x ?
My monitor wont connect with my ps4 i plugged in an HDMI IN- and OUT Put but it isnt working any ideas?
I did everything correctly and only my voice is being brought through on OBE. No gameplay is being shown or game audio. Think anyone can help?
Hi I have a quick question. I’m having problem of adding my ps5 capture via the video capture option on obs (shows no footage). Though I can add it through window capture, and I kind of have to keep it fullscreen at all time to make it work properly. Help please..
Did u figure it out?
Any idea why the elgato source may freeze constantly in obs? Had an issue with it for a while. Will randomly just stop mid stream/recording but no indication of any issues prior to it happening
Have you found a solution? I'm having the same problem
I think I fixed it by plugged the usb into a 3.0 behind the pc instead of on the top. Haven't had freezes yet.
Mines freezes as well 😢
How do I download the 4K capture utility on Mac ? I only see the windows version, and also the chat link cable does a good job picking up my party audio to obs, but makes my audio very quiet.
Hi Kappa 4K,
4K Capture Utility is only available on Windows at this time. OBS Studio is the next best option for macOS users with HD60 X.
@@ElgatoWorkshop Any updates on when it will be available for Mac?
How are you hearing game audio when I plug my headset in my controller OBS goes mute
I have the same issue. The chat audio is very quiet compared to the game audio and that's not how I have it set going through my headset. Every time I adjust it, I still get the same recorded levels of super loud gameplay and super soft chat. Any resolutions? I see this comment was 10 months ago. Please let me know!
How do I change the capture resolution? The default seems to be 1080p60. But how can I change the resolution it's feeding to my pc without transforming the source? I'm on a PS5 -> HD60X -> Windows PC. No Mic/Headset in this setup.
If you're on OBS Studio, then you'd change the capture resolution by going into the OBS Studio settings, then go into the Video tab. Then change your output size. This will change the resolution of the video file or stream created.
Does it support smartphone to pc streaming ???
when I add the HD60 as my video capture device its not bringing any audio with it?
It says HD60X does not support input signal upscaling. Please reduce the device output resolution. Any help with this
Hello Elgato Team! I use the hd60x with the 4k capture utility and I want to record gameplay with my phone but when I plug everything it my phone's frame rates drop insanely and it starts lagging really bad, I also use an HDMI splitter because otherwise it doesn't work to record my phone screen. What might be the problem that causes my phone to lag, can you help me please. Thank you!
Hi there,
This *could* be an issue if the phone supports a 4K30hz output but normally runs at 1080p60 or 1080p120 on the display.
The phone may try switching to 4K thinking that it's ideal for displaying video on a TV. Are you on Windows or macOS?
@@ElgatoWorkshop Hello again and thank you for answering me! I use Windows. When I use the 4k capture utility if I connect the hdmi cable from the capture hd60x directly to my phone it doesn't work so I need to connect that cable to the hdmi splitter and then with another cable to connect it to my phone in order to work. But if I use OBS studio it works connecting the hdmi cable directly from hd60x to my phone and I don't have any lag but the quality is blurred unfortunately so I need to connect it again to the hdmi splitter în order to have a good quality but then it starts lagging again. I have an OnePlus 9 Pro which has a screen refresh rate of 120hz and supports 90fps.
Would there be any way to fix the black screen on OBS when I select HD60 X under devices? I get no video and the only workaround I have for this is opening 4K Capture Utility and record that from OBS using a Display Capture.
Hi Saber,
HD60 X is only accessible in one program at a time. It's possible that another program is using the device (causing the black image). Possibly make sure that 4K Capture utility isn't running in the background. You can open Task Manager, go to the details/processes tab and look for 4Kcaptureutility.exe.
@@ElgatoWorkshop Why?? Sounds like you need to first create a FAQs guide on this firmware flaw so that customers aren't racking their heads trying to figure out why video isn't showing up in OBS. Then you should update the firmware to enable viewing from OBS and 4K Capture Utility.
@@Ntronicx UVC / USB Video Class devices like HD60 S+, HD60 X, Facecam, etc support one application at a time.
@@ElgatoWorkshop how do I use HD60X as my viewing tool via PC when I need it to stream into OBS? is this physically impossible then?
@@ElgatoWorkshop I have all the cords hooked up correctly and using OBS studio on my Mac but there is no connection getting through from my ps5 to my tv nor is it showing up my Mac. Do you know the solution?
Hello Elgato Team! I have a problem with the audio in obs, when I record it with the hd60x everything is fine but after recording when I watch it the audio is somehow robotic,it sounds like it has an echo and is really bad. Would you have a solution for that? Thank you!
My video sound has this echo problem too, have you found any solution to this?
Yes I did. I changed something in obs's settings and now it is almost perfect, I feel it is something to be done to make it perfect but anyway is a lot better than with that echo. If you still need help I can watch exactly what settings I changed and I tell you so you can try by yourself to see if it solves the problem.
@@slavicpanea4626yes, tell me
I'm getting that sound as well, can you tell me
@@shanieceholmes6372 Sure no problem, I'll get home in like 2 or 3 hours and I'll watch the settings I changed and I'll tell you, maybe it will also work for you
This card is so marketed towards console it seems, I just bought it for my dual pc setup. Is there a better option or “is” the card veered towards (console, monitor, pc)
I play 1440p 144 and wanna stream 1080p 60
HD60 X officially supports up to 120hz at 1440p. For 1440p over 120hz, you could exchange it for our new 4K X which has HDMI 2.1 and supports 4K144, 1440p240, and 1080p240.
Hi I was wondering if there’s a solution to fixing the Elgato Hd60 X’s display from the ps5? as I open OBS Studio and select the option for the Elgato Hd 60x but it does not display the picture kindly let me know if there’s a way to fixing that thank you.
Hi there! You may need to disable HDCP. Here's how to do it - ruclips.net/video/ZwJKJFBZAmk/видео.htmlfeature=shared&t=26
Can i use for my office laptop
I'm Getting No Signal on my M1 Ultra using 13.6 Ventura, running hdmi from my Sony DVD Recorder + Dell 2720Q Monitor no second monitor connected. Please help.
any reason why on my Mac the screen is black but it captures audio but screen stay black? I gave permission for screen recording and nothing. I have MacBook Pro M2! I can capture screen or stream a pre recorded video and that shows but when I try capture game video record it stays black? any info helps
Hi there,
Sorry to hear about that. You might need to double check that HDCP is disabled if you're playing on PlayStation: help.elgato.com/hc/en-us/articles/360040482032-HDCP-and-Elgato-Game-Capture-devices
If the issue continues, please contact our support team: e.lga.to/help and we can find out more.
@@ElgatoWorkshop yea it isn't that because it works on my hp computer but it won't on my Mac I thought it was because my computer is m2 but I seen someone use it with m2
Any good Setting for this capture card. The Display looks weird. and If I use the 4k Capture Utility to record. when I transfer to edit on my programs color look way off
Hi El Mafioso, could you go into more detail? Is it grey, low contrast, are the skewed somehow?
@@ElgatoWorkshop low contrast and highlights are blown out on the monitor but good on the macbook.
@@wildflowerleatherco Does your monitor/TV connected to the passthrough support HDR? Sounds like it may not.
You can always send our team an email too: e.lga.to/help and we can figure out what is happening.
This capture card has a lot of problems. Never had any issues with my previous capture card. But this one.? Oh man. First with OBS the audio would be delayed. so had to do a work around for that. they never mentioned any of that in this video. and then when i first unboxed it i had even more problems setting it up. its not literally plug and play like this video says. i had to do a firmware update on the capture card itself which they dont even mention in this video at all. smh. but after i got it work after all those issues... the quality. A1.
I have this card too, and i have sound problems all time. Popping and crackling. I use this card for recording ps5 Gameplays
Yo man idk if you can help but i just got it recently and when i hook it up to my xbox and run it my screen splits in half and glitches out any tips?
How’d you fix the sound and how u do the update
@@kodycove2960 are you use single or two monitors for recording?
@@lyro_88 just one just tried my first run aswell and it was laggin like I was on dial up direct Ethernet connect high speed internet lol where am I going wrong
Were you using M chip based mac in the video ?
If we recall from making the video, we were indeed using an M1 Pro 14" MacBook to get that video.
I use HD60x to capture audio and video from video switcher. Why sometimes audio and video not sync while I stream using obs.
Hi Benedict,
if you're experiencing some sync when switching, this could be due to an old firmware. If you're using this with a PC you can update the firmware through 4K Capture Utility: help.elgato.com/hc/en-us/articles/5406375649933-Elgato-Game-Capture-HD60-X-Firmware-Update
I recently got the elgato capture card hd60x and the elgato chat link pro, but I cannot hear the gameplay audio. I want to stream on yt using obs studio. Can I get help to resolve my issue, I'd really appreciate it.
Been having the same issue but I’m trying to stream on twitch, no luck with game audio whatsoever 😭
I'm having a problem where my game on the screen just splits the screen in half and starts glitching out
@@TwoToneBonehave u found a fix I'm having the same problem
How do you fix the crackling audio
How to i connect audio from my tv though? No headset
Where does the other HDMI cable go?
I am playing and streaming from one PC. I know I have to plug in a HDMI cable to my video card's HDMI out. But where do I plug the other one into? Or can I use the USB cable to stream the data out to OBS Studio?
The USB Connection is where the captured video is sent to your computer and to software such as OBS Studio or 4K Capture Utility.
If you're capturing from PC, you don't necessarily have to use the HDMI out port. If you're using a cloned/display method, then you already have a lag-free display to play on. Your main monitor. HDMI Out would be needed if you're placing your HD60 X between your PC and monitor.
Can I use HD60 X to Capture PC gameplay or is it only meant for Consoles? I haven't been able to get game audio for the longest and it's driving me insane.
Hi Ardent,
you certainly can use HD60 X or any of our capture cards for PC. For PC, you'll need to make sure that the computer is outputting audio to the HD60 X. Or you can also use any sort of other methods of sending audio from your gaming PC to the capture PC, could be NDI Audio, 3.5mm stereo cables, etc.
@@ElgatoWorkshop I'm honestly not too sure. I also own the HD60 S+ and game audio works fine, but I think that's because of the Sound Capture application that has an option for PC gaming. Sadly thats not compatible with the HD60 X and 4k Utility doesnt really have any option for that. I can set up all the settings Go into my sounds and playback settings, and hear what i'm suppose to hear but the game audio is just not being captured. The bar on the bottom right never moves. I've searched around and it seems like a common problem some are having, but no real solution to it. Thank you for the help.
@@ArdentTake The way I do it is have the pc and console hdmi out cables go into a hdmi hub, the hub output into the capture card, that way it captures the display feed no matter what is going through the hub. The only issue is sound for pc on obs is a separate source.
See, what if I connected my HD60X to my laptop and Xbox, BUT THERES STILL NO GAME AUDIO coming though OBS! Please somebody help me with this!!
How to fix no audio output?
@Elgato Workshop can i use HD 60x for i phone streaming as HD 60S,pls help me..
Hi LethalLancer,
Yes! Though it's most consistent with iPhone and iPad. Android device capture is more complex since there are so many models and so many different ways they function.
Hi! My HD60 X has yellow tint in OBS and for confirmation in Elgato 4k Capture Utility as well using SDR. Where it is possible to find fix?
found fix hopefully - in Capture Utility find line called EDID (inside)and set from default to 1080p, everything in colours looks perfect now.
Hey ledzh,
Are you capturing your computer or a console? Yellow/amber tint from a computer sometimes can be due to Night Mode on Windows where it warms the image to make it easier on the eyes. This is then captured by the card. Changing the EDID makes the computer think it's a new display and perhaps that reset it function. If the issue comes back, double check to see if Night Mode is on in Windows Display Settings.
okay so im confused, i have everything hooked up right, i added my hd60x in to sources just like shown in the video.
my laptop has 2 usb 3.0ss port's. but i have no video feed in obs studio i house sound coming through but no video, any one have any ideas ?
The same exact thing is happening to me with my HD60X I have done everything the video has shown to a T for my capture did everything they showed for the PS5 HD60X video and I still have no video I just get no signal but I have audio coming through
Have you guys figured out how to fix this im having the same issue
*If your not seeing a your device or no footage is showing.
A recent update from both windows and Apples “Privacy” feat may be blocking access. Be sure to check your settings and if trusted allow the program (OBS) to access to specific cameras (includes HD60 X).
How would i do that? if you can help that would be awesome !
@@Ablockzz
*windows
click the start menu (windows icon), then select settings (gear icon). Once your in settings click on “privacy”, look for section stating App Permission; what you are looking for is “Camera” and “Microphone”.
Review list before approving what apps should have and not have access to both your camera and microphone; you personally may want to give access to OBS but maybe not an unknown third program. Once you made your decisions, you can turn on “allow desktop apps to access your camera/microphone”
*Apple
Top left click apple icon, then “system preferences”; now click “Security and Privacy”. Under the “Privacy” tab, you will need to locate “camera” and “microphone”
Once again, review which programs should have access (not every program really needs to); locate “OBS Studio” and enable it to allow access.
-Apologies for getting back to you very late; I do hope you were able to resolve it from this or by doing something else.
@@chaseaustinmusicthank you, I’ve done every I could think of other than this. I was about to go berserk 😂
Elgato should totally pin this comment, or at least make note of this somewhere. Helped a friend and after so long of looking for ANY help, I finally found you. THANK YOU!
Just ordered this and excited to set it up! Can anyone tell me what additional settings I would need to select or use, I want to record rather than stream, no mic and no facecam, I want to have my headset connected to my computer, and I want to hear the game audio in my headset, as well as in the recording. I want to also be able to hear desktop audio in my headset, but I don't want the desktop audio to appear in the recording
Good luck with this item, because it will take you a few days/weeks to understand everything!
@@DixonSZN Yeah it took about 5 minutes lol Thanks for your condescending vote of confidence though!
@@AlyKailynhow did you set it up? I am struggling with the audio
I submitted a ticket already, but does anyone have a fix for the awful audio crackling with this capture card ? i'm capturing a switch
Same issue, and I haven't gotten headway on it. I'll let you know if I find out anything
Why do the colors change on the monitor why connected to the HD60X? The colors are washed out while connected.
I don’t understand why my streams are still blurry after setting this up. I’m on a ps5 streaming off an i5 laptop. I don’t have a clue.
I do not have the same setup options when using OBS or Nintendo Switch. I also have a black screen. Can someone please tell me how to get this damn thing setup correctly?
Hello!!! I already buy your new elgato hd60 x for my stream, But im hesitate to use it because i don't see any vlog using this new elgato hd60 x in call of duty mobile, can you do some tutorial?
Hi there,
What device are you capturing? Is this an iPhone or Android device? HD60 X can capture iPhone devices very well using the official HDMI adapter from Apple. But Android devices have many variations in what is supported. Many don't provide video output.
@@ElgatoWorkshop Thank you for your reply,🙇 My phone is adroid but i have wavlink and dongle to support hdmi cable . My question is how to record my stream i already download 4k capture utility my record screen is still black? thank you
i wish you see my reply and solve my problem.thank you
@@khentlorenromanat5066 Do you have a display connected to the HDMI output of your capture card? Does anything show up on the display?
What if you connect your Android directly to a TV?
Does 4K Capture Utility show a source resolution on the top right? If there was no signal detected then it should show that in the preview rather than black screen.
Android is more challenging due to all the different models handling video output.
Hello i bought ipad mini 6 . question do i need video card on my cpu to support elgato hd60 x? or even i don't have a video card the elgato can record my stream? pls pls help me thanks 😊🙇
I did all of this but I get choppy video when recording
how can i get my chat audio to work
Mine is constantly blinking red can you please help me
I recently bought an Elgato HD60X and the Chat Link Pro also. The gameplay successfully mirrored and its audio captured well.
But when I plugged the earphone jack into my phone, the gameplay audio seems dissappeared from the OBS soundbar. But I can monitor the audio game from the earphone.
When my teammate speak, its audio comeout from my phone speaker although I already wearing an earphone.
In the end, I can play normally, but I can't open my in-game mic and also the speaker.
I play PUBG Mobile on Asus ROG Phone 2, MacBook M2 Pro as a desktop, and use OBS.
Can someone suggest me what to do? 😣🙏
Open the 4K Capture utility, go to settings, then device, go down to audio input, change it to analog audio
@@fordevoGAME unfortunately there's no 4KCU available on Mac. I've tried OBS Link, but it only can detect HD60S.
@@gondringgaming Crap. I honestly dont know much about mac at all. I see its not really great with Elgato software.
Bro a word of advice there are people In these streaming streets who are brand new brand new to this. YOU NEED TO SLOW DOWN
It doesn't work. My screen wraps on 1080. I see no information on this anywhere.
Anyone got any solutions for the audio desynching overtime? On windows.
Hi there,
Make sure that buffering is disabled inside of the properties for your HD60 X in OB Studio.
Why I dont have sound on obs
So i cant use hd60x with just my pc?
Can we use With Macbook Air M2 ?
Yes, absolutely!
There isnt a 4k capture utility software for the HD60x.
Crazy part is u would think they would know this about their own product smh. It’s crazy how it’s not but it is for everything else.
Yes there is
Ok
I have it and I can catch 4k gameplay just fine 🤷🏼♂️ you must not have a 4k UHD monitor
@drexlur959 heh, you must not have a 4k monitor. Modern-day peasants.
I followed the steps and I still get a black screen in OBS when i select "HD60 X" but I get audio. Edit: So HD60 x cant be opened while OBS is opened, i closed the capture 4k and it appeared on OBS.
That is expected behavior. Only one software can use HD60 X at a time. If you want to use HD60 X in OBS Studio, you will need to close 4K Capture Utility.
That being said, if you want to record high quality footage while streaming, you can use Elgato Stream Link. More info in this video: ruclips.net/video/bwSAT2180ug/видео.html
@@ElgatoWorkshop How do I play games while Im streaming then?
@@Nik-gx8zo did you ever find a work around for this? it's so frustrating. impossible to play via the OBS screen!
@@harriettcxo you just have to use monitor for displaying the game from the capture card HDMI
Sucks if you only have 1 monitor, but there was no other solution
I followed everything to the t and I still can’t hear the game play, iv been searching for hours and it’s driving me insane!!!! I have no idea what’s wrong
I cant choose Game Capture HD60 X in the Audio Option
It shows only "Standard" and "Microsfot Teams Audio"
Where can i fix or what i am doing wrong?
I have a Imac 2019 Sonoma 14.0
Hi Werksaal,
Not sure what might be going on with this audio selection problem, but please call or email our support team and we can figure out what is happening: e.lga.to/help
Hi my name is Kameha & when I try to put in the scene for HD60X I get nothing but a black screen with game audio and no gameplay or game, if anyone can help me I’d really appreciate it
Hi Kameha,
Sorry to hear about that. This could be due to HDCP, be sure that is disabled: help.elgato.com/hc/en-us/articles/360040482032-HDCP-and-Elgato-Game-Capture-devices
Otherwise, please reach out to our support team and we can find out more: e.lga.to/help
I don't know why I can't get the capture to appear in OBS or the software. Having 1 open at a time even gives a black screen for both. I can hear the game, but nothing can be seen.
Hi Manzona,
Sorry to hear about that. Please go ahead and contact our team here: e.lga.to/help and we can figure out what is happening.
i cant hear myself on my recordings can somebody help
Can I use my HD60X to record on OBS at 720P 60FPS?
Yes
@@Venomace thank you
I’ve Hooke everything up correctly but no picture pops u
Is the second monitor really mandatory I do not have the money or the room to have a second computer monitor I've already had to dip into my savings just to buy this thing
Hi there,
It's not required. Just the ideal way to play due to latency. But if your main monitor has another HDMI input you could connect HD60 X through to your main monitor. Then switch between inputs using your monitor buttons.
Or just playing in the OBS window, but this will have more latency than playing using the passthrough on another monitor.
how come I get a black screen when I create the HD60 X source instead of the game
Hi Justxl,
This could be due to HDCP if you're capturing console. Double check that this is off: help.elgato.com/hc/en-us/articles/360040482032-HDCP-and-Elgato-Game-Capture-devices
Otherwise, please contact our support team and we can look closer: e.lga.to/help
my hd60x has very distorted audio, how do i fix this?
Idk mine is that way too, haven’t found a fix yet. On top of that it just sounds really low and will only pick up voices or loud sharp noises in games
@@TwoToneBone i found a fix, just update the firmware of the hd60x and that worked for me :)
How do I fox audio stuttering when using the HD60 X? The game audio works for a few minutes during recording or streaming then stops and stutters.
Hi Swing Media,
Please send our support team an email here: e.lga.to/help and we can find out what is happening.
Our team has been paying attention to his sort of feedback.
When I check the recordings I can’t hear anything help me out anyone , no gameplay or nothin
Y doesn’t the analog audio don’t work on obs mac
Did all the steps selected elgato HD60X in video capture device and all I got was a black screen
On your PlayStation go settings > system> TURN OFF HDCP
obs detect this device on linux? if yes i buy it
It may detect HD60 X since it is a USB Video Class compliant device, however we don't officially support Linux with our products and we wouldn't be able to provide guidance.
Can I do mobile live streaming with this??? Please answer me fast 🙏🙏🙏 i want to buy
Mobile live streaming, like using the phone to run the streaming software instead of a computer? That is not something we support.
How to fix audio that sounds like I’m under the water
Why does my monitor go black?
does anyone else just never get audio when they input their HD60X, i’ve tried literally everything. somehow it works on streamlabs but everything i’ve tried on OBS has failed
Do you see any activity on the audio meters for the HD60 X in OBS Studio?
You might need to manually add the HD60 X as an audio input separately if it's not coming through by default.
@@ElgatoWorkshop i’ve tried that and nothing has worked lol
why is my screen black on obs?
Is there a way to get HDR to SDR in OBS?
Hi MGTEKNS,
If 4K Capture Utility is closed, HD60 X will automatically tonemap HDR to SDR for OBS Studio. By default there is nothing you need to do.
Are you seeing something that looks incorrect for you?
@@ElgatoWorkshop OBS feed looks flat as if there was no conversion applied.
Similar to what you get on a camera shooting flat log footage.
@@MGTEKNS Do you happen to have 4K Capture Utility open? Normally, when 4KCU is open it will turn off the Hardware Tonemapping so that you can record HDR.
However, you can also force HW tonemapping on if you have no need to record HDR.
@@ElgatoWorkshop No I don’t have 4K capture utility open. Although HDR to SDR is working normally on your software just not in OBS. How do I force OBS to convert HDR to SDR?
Every time i go to 4K it freezes
slow down an go over wiring. im gaming on desktop. an want to use the laptop to stream. describe how to do it. im perplexed.
When I plug my headset in my controller everyone on OBS goes mute
Why I have a black screen on streamlabs
Hi there,
sorry to hear that. Please send our team an email here; e.lga.to/drivers and we can figure out what is happening.
@@ElgatoWorkshop ok I will try
Why is my audio straight static?
Hi Gene,
Sorry to hear about that. Please reach out to our support team: e.lga.to/help and we can figure out what is happening with your audio.
my audio sounds like a robot sometimes why?
Obs isnt recognising my hd60 x card it just freezes the whole program when I click it as a video source...
Hi Vanguard,
Sorry to hear about that. Please message our support team and we can figure out what might be happening with your system, OBS Studio, and HD60 X. e.lga.to/help
@Elgato Workshop found a work around for it. I had to 'deactivate' the card when loading it then reactivate the video feed to get it to work. Otherwise it loaded my laptop camera and would constantly freeze the program.
I get this card, and i have some problems with sound. Popping and cracking. I Just update the firmware but this dont fix my problem 😔😔😔
I use this card for recording ps5 games.
Reinstal Windows dont fix problem, reinstal drivers too 😔update firmware dont fix the problem...
Hi, this could also be due to a USB problem. Try different USB ports. But if a firmware update or Windows reinstall hasn't helped, our team would need more information.
Please email us here: e.lga.to/help and we can collect more information from the system.
@@ElgatoWorkshop i try every single USB port on my pc, this doesn't help for me.
Obs does not detect my elgato device abd I can not understand why
Hi Guillem,
Is this the HD60 X? Are you on Windows?
When you connect it to your system, do the lights turn on?
@@ElgatoWorkshop Hello!
Yes, HD60 X, Windows 10 and a red light turns on (it blinks). My HDMI cannot be damaged or something because I was using another hardware for the same use (Avermedia) and it was detected. There is not software for HD60X so I use OBS for record.
@@guillem6018 Oh ok, so this is on macOS then. Make sure that macOS is allowing software to access cameras. Since HD60 X acts a bit like a camera to the computer this may be blocking access.
help.elgato.com/hc/en-us/articles/360036388751-Capture-Device-not-working-with-macOS-Adjusting-Privacy-Settings
elgato disconnects randomly
Apparently, obs can't recognize the device.. I dunno what else to do
Hi Hallohaun,
Please reach out to our support team here: e.lga.to/help and we can find out what is happening.
@ElgatoWorkshop I managed to figure it out and it works now, just doesn't work with my ps4, but it's okay.