[LG Refrigerators] Troubleshooting Craft Ice Maker Not Making Ice
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- Опубликовано: 9 июл 2024
- This video is for training and service purposes only.
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![[LG Refrigerators] Clarity Of Craft Ice](http://i.ytimg.com/vi/13VbAfv05JY/mqdefault.jpg)
![[LG Refrigerators] Clarity Of Craft Ice](/img/tr.png)
![[LG Refrigerators] Refrigerator Has No Ice](http://i.ytimg.com/vi/h80FAGonjBg/mqdefault.jpg)
![[LG Refrigerators] Troubleshooting Craft Ice Melting](http://i.ytimg.com/vi/oonPUR4uZ-o/mqdefault.jpg)
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For the amount of money I spent on this fridge, I shouldn't have to reset both ice makers and run a test cycle every 2 weeks.
Literally every 2 weeks this thing stops making cubed ice, and the craft ice maker stops working as well.
I seriously regret buying this thing.
Hello Giuseppe! Our goal is to give you the best support possible. To get a better understanding of the issue with your LG Signature Refrigerator's craft icemaker, we need to switch to a platform that allows for back-and-forth communication. Please shoot us a private message on either Facebook or Twitter using @LGUSSupport, and we'll be delighted to help. ~Rita
I followed the instructions in this video and found 3 craft cubes stuck in the ice tray. Save yourself some time and use the reset button but have a mirror so you can see what's going on inside the ice tray. I couldn't really tell just by feeling the space (until it was empty...now I know the difference in how it feels). I used a bike bottle with really hot water and squirted it into the open tray after I pressed the reset button a 2nd time and the tray was wide open. After a couple squirts the ice balls fell right out. Note: I tried this before using a turkey baster without hitting that reset button as I had a hunch I had frozen ice balls in there, but the baster didn't put enough water in the tray and without it being fully open, wasn't as effective. Also, I had a baking sheet and some rags in the bottom of the fridge to catch the water during the test cycle. Cleaned up easily. Good luck. I love my craft ice with gin and tonic! Worth the effort.
Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Angelica
Hello, we have not heard back from you, so I will be ending our session, Please know you can reach back out to us if you still need assistance, or if you have any additional questions for concerns. Thank you for being the best part of LG. ^ Angelica
Thanks! This worked!
Thanks! This was the issue with mine.
Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Van
I’ve had so much trouble with this craft ice maker. It’s gotten so frustrating. Ice kept getting stuck to the molds. I tried to fix it several times with limited success. Prying the ice out, using a heat gun, everything short of removing it until today. I had enough and today I took the entire assembly out and noticed hard water minerals stuck to the molds. I used lime-a-way. I let it sit in the mold for 20-30 min. Used a tooth brush and a few other brushes. It took a lot of work to get it all off. After I had finally gotten all the hard water minerals removed and cleaned it all up, I reinstalled it. Set it for 6 ice balls a day setting. If this doesn’t work, I’ll have to buy an entire new assembly, as LG does not sell parts for it. Just the whole assembly. I don’t believe the craft ice maker is worth it in the long run. Problems with it are inevitable. It’s a certainty.
Hey there, David. We appreciate you bringing this to our attention as we understand the importance of having proper craft ice balls for your everyday needs. While hard water might be the cause of it, should you still require assistance in getting the craft ice machine back to working order, don't hesitate to reach out to us through our Facebook or Twitter (also known as "X") platforms using @LGUSSupport with your contact details, model and serial number of your unit, and we'd be more than happy to clarify any information or troubleshoot the issue further. ^Anthony www.lg.com/us/support/help-library
Our spheres get stuck and make a horrendous knocking noise. We wasted so much money because of the craft ice feature that now never works. It’s a brand new fridge too.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.^Nolito
One very annoying thing is that lg support always tells you to put it in test mode by pressing the reset button…. But the carefully avoid telling you where this hidden button is..
I HAVE A FRNCH door model with the craft ice maker in the drawer under the fridge
It is hard to see what is going in with the craft ice maker… so get a flashlight
Once you can see the craft ice maker… you will see a wire underneath
This wire is a tester to make sure there is space for the unit to dump the ice
You will see it has the shape of a square “C”
So….the reset button is close to where this wire is attached to the front of the unit
If the power on the unit is on…. And you press the button… the unit will cycle
First ether wire will come down and check for space… then the plastic ice holder tray will lower down to dump the ice,
So… in my case… the problem was no ice… the reason was that the ice did not fall out of the ice making tray
So I sort of carefully poked at the tray when it was in down position and got the ice to fall out
Btw….an added symptom of my problem was I kept only getting one ball… not three
Now I realize the reason was ice was not falling out of 2 of the three ice making spaces
Hope this helps someone
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
@@LGUSASupport
Respectfully, I think your department could better understand the problem if you would pay a few people to be temporary test owners of your product. And offer to give them a bonus if they can figure out how to operate the craft ice maker test mode…. only by using the materials that you provide your customers. Ideally they would all get the bonus… and if none of them get the bonus… you may have a communication problem you should address
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
I got my new LG fridge with a craft ice maker Christmas 2020. In my first year I had the craft ice maker serviced twice, I just ran out of my warranty and it is broken for the third time. That doesn't include the 8 or so times I had to reset the ice maker. It is frustrating.
Hi, Shona. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). ^John
@@LGUSASupport LG you should try to help people like us . Spent over 4K on the " fancy" LG fridges abd it has been tbe worst appliance I have ever purchase. The craft ice maker has been broken over 4 times I the 2 years I have it. Horrible experience. Will NOT recommend to anyone e to purchase a LG fridge
You say to use test mode.. what is test mode?
Hello there! The Test Mode will make the fridge check its main control board and other crucial systems for problems. In doing so, the mode will look for problems with the fridge’s cooling system and other basic functions. If any errors or problems are found during the Test Mode, the fridge will communicate it to you through error codes. More specifically, an LED on the main control board will blink a specific number of times to indicate the problem it’s facing.
If you need any further assistance, you can get in touch with us on our Facebook or Twitter via @LGUSSupport. We'll be glad to hear from you. -Francine
Mine is not making ice anymore. I've reset multiple times and no water comes out. I don't think there's any ice stuck but since I can't stand on my head inside the freezer to clearly see what's going on, hard to say. Does anyone have a picture of the unit with or without ice stuck? I have a picture and felt around so I really don't think I have anything frozen/stuck. Thanks for any help.
Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
My LG Craft Ice maker has stopped producing ice, water is filling the tray and freezing and also a thin layer of ice is forming in the bottom of the freezer, there is a load thumping sound once in a while.
We're sorry to hear that you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message @LGUSSupport on Twitter/Facebook or call us at (800)-243-000
When using the reset button the tray will go to the empty position but only returns to a position about 1/2 way back to the ice producing position. Anyone have the same issue and a possible solution? I try forcing the tray while pressing the reset button but this does not work either.
Hi, Jo. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Same issue here but no solution yet
How can I tell my heating element is the issue. Power switch is on. Ran the test, functions work but does not eject ice. Is there a heating element test?
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.^Mary
Had the fridge less than 2 years and the craft ice feature stopped working 6 months ago. Was awesome when it worked but now it just sits there
Hi, Daniel. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
I got the same problem. 6 months using a brand new refrigerator, and then, the craft ice maker suddenly stopped working. LG suporting doesn't help me (I'm in Colombia)
Hi, Julian. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Where do you find the test mode?????
So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport
Please allow extra time for a response during this time. We are responding to requests as quickly as possible. ^Diane
Exactly! It’s not clear where this is
That was my problem too. And that diagram was so small along with it's labeling... There needs to be a verbal description along with the diagram.
I now know that if you put anything inside of the ice tray it “thinks” it has ice in the tray (because it’s heavy) and the ice maker will not make any ice . I had put a half gallon ice cream container in the ice tray (bc I ran out of room) and this is why my ice maker wasn’t making ice- it detected additional weight thinking it was ice. Once I removed this extra weight it started making ice . Now ya know 😏😂
Where the heck is the reset button? I have watched this video over and over and I still can't figure out where that reset button is.
Welcome to our Social Media page. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (facebook.com/LGUSA/), and we would be happy to assist you further. *Leah
At the bottom front of the craft ice maker. There’s 2 little nibs on either side of a flat square button. It’s hard to find. But once you find it, you won’t forget. Mainly because you’ll be using it a whole lot.
All these videos but no video about what to do about ice cubes getting stock in the ice maker. Many people complained about this no one product a video that fixed the issue.
Hello, there. Thank you for bringing this concern to our attention. We understand how frustrating it can be when ice cubes get stuck in the ice maker, and we apologize for any inconvenience this has caused.
In the meantime, you may visit this link which might be helpful to resolve the issue with your ice maker. ruclips.net/video/OoEaGguBfew/видео.html
We value your feedback and will definitely take it into consideration for future video content. In the meantime, we would be more than happy to assist you personally in resolving the issue. Please reach out to us through our official social media channels on Facebook or X (Twitter) @LGUSSupport, and we will provide you with the necessary guidance to address the ice cube jamming problem. Thank you for choosing LG, and we appreciate your patience and understanding. We look forward to assisting you further!
Forget the on off switch. You have stuck ice. Theres a reset button hidden under the ice making tray. When this button is pushed the tray system will rotate and any stuck ice will fall out. Problem solved.
Our fridge is less than six months old the top icemaker stopped working and now the bottom one has stopped as well. It is a real piece of S**H!
Hey, David! There are a few issues that might be stopping your icemakers from functioning properly; just to start narrowing down our solution, could you confirm if your control panel is displaying an error code? Please be sure to send your answer, as well as your device and contact info to any of our social media platforms. We're always happy to help, and we're only a DM away! ^Ian
Mine was working fine and now i get balls that are broken in half. Any ideas
Hi, Shawn. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) ^John
Did you get a fix?
You have got to be kidding. There is no way to reach into that area.
We appreciate your honest feedback. We'd love to get a better understanding of your concern. Kindly send us a private message on our Facebook and Twitter accounts via @LGUSSupport so we can look into this for you. We'll be happy to assist you. ^Sam
Bought this expensive fridge after Christmas 2020 and have nothing but trouble with the in freezer craft ice maker, including getting clueless service support. It randomly produces ice balls once or twice a week if at all. Went on vacation for two weeks and no production, a week later I find the ice maker has flooded the collection tray and powered unit off. This is poor design and or poor construction, do not buy this product!
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
Not what I wanted… I want to know why my craft icemaker is not working
Hey there! We're here to help. Let's start with getting a bit more information on your craft icemaker. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number, and we'll get right on this! ^Gaby
Because LG makes garbage.
For a year LG had been promising to extend our warranty and send us a replacement craft ice maker and every month I contact them and start all over again.
Lesson learned, NEVER BUY LG
My refrigerator is 3 days old and not making craft ice WTF .....
Hi, toddie4usa1. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Nothings helped…my fridge is like 5 months old and craft ice was working but now it just pops and will not harvest/release ice. Paid over 4K for a fridge and I’m cpu savvy and the Wi-Fi connections an utter joke thus far. LG has no support that helps unless you open your wallet some more. I’ll delete this post if LG literally issues some real advice on how to remedy this issue. FRUSTRATING to say the least. And I only bought this fridge cuz the supply was LOW….
Hi, there. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Angel
This is the exact comment I want to post. Frustrating
100%our fridge
So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport