This is the most helpful video I came across for fixing my LG craft ice maker. After repeated attempts with the reset button not doing anything, I followed the steps shown to access and remove the ice maker. BUT rather than buying and installing a new unit, I pulled mine out and let it defrost and then completely dry out for a few days. I then reinstalled it, powered it on, and VOILA, it works once again! I believe frost and/or ice build-up was the culprit, and not a faulty unit itself. I'm glad I tried this approach before buying a new unit.
@@layessga92 just an FYI. I pulled the ice maker and cleared it out and soaked the silicone in vinegar to get deposits out and put it back in and voila. Ice maker works again.
Boy you hit the nail on the head. I went on vacation for 10 days and shut off the water and the ice maker. When I came back, and turned on the water and ice maker, no ice. I bet that is what is wrong with mine; a freeze up. Stay tuned....
Nice video. I’d like to point out that there’s a much easier way to remove the door. There are 2 screws, one on the left glide and one on the right glide. Located towards the front of the glides. Remove those screws, lift up on the door handle. The door and side supports will disengage from the glides. This video is greatly appreciated. I am sending to one of my technicians to assist him on a repair.
Great video - thanks! I read a comment somewhere that the root problem for many folks is hard water buildup. I'll chime in and say I think that's right. After removing my icemaker, removing the stuck ice and drying it, I could feel the rough calcium deposits in the silicon cups. I poured in some vinegar and scraped the deposits off with my fingernail. Now the cups are smooth as glass. We'll see over the next few weeks if that helps prevent the problem from occurring again quickly. Without installing a water softener I'm sure the problem will reappear in a few months.
Thank you so much for your kind words and for sharing your personal experience! It's always great to hear from viewers like you who find the information helpful. I really appreciate your support!
Our water supply for the fridge & freezer is from a RO system. While the RO system does add some minerals back in the the effluent, I wouldn’t think that would be enough to form deposits. When mine ices up and I get water in the tray, I turn the ice maker off for a few days. When I turn it back on, it poops three out really large craft ice balls and then it works for a bit. We have it set to make 6/day but I think we will set to make 3/day and see if that helps.
Very helpful video. We took out our jammed ice maker, ran it under hot water and reinstalled it, replacing the spring that fell off when we were messing with it last year. Also used the tip in one of the comments to remove the screw in the guide rails instead of the door (but take a picture so you remember how it fits when you reassemble 30 minutes later! There is a trick to aligning the screw and a fin a few inches away). Anyway, we hit the test button but didnt get water. We decided to wait a few days to see if it reset itself to no avail. Went back to the comments and saw the tip to run a hair dryer on the ice maker while hitting the test button periodically. Wasn't sure where to aim the hair dryer, so moved it around the front and underneath near the test button. 5 minutes later (after hitting Test every minute) we had water spill into the bucket! Wiped the bin dry and 12 hours later we had our first 3 balls in months! Thank you for this video and the comments!!
When I noticed a comment below about the icemaker thawing out then working, I decided to try this: I noticed there was no water coming out during running the test mode. I ran through the test mode multiple times, no water. Then I decided to aim a hairdryer at the icemaker during test mode. Suddenly water returned.... Probem solved. The water supply to the ice maker had frozen. Ice maker working fine now.... Many thanks for posting this video, BTW...
Was the problem in the ice maker itself, or was it where the water line comes thru the freezer wall? I'm trying to decide if I should remove my ice maker and thaw/dry it like people described, or if I need to just blow air on it. :-). Where did you aim the hairdryer?
Great video! Terribly disappointed in my LG appliance . . . the problem with our ice maker occurred within 3 months of delivery. LG will be getting a call for the replacement ice maker. Thanks again . . .
Thank you for the great video and also thank to those that commented on how they removed and "dried-out" the ice maker. After removing mine and sitting it in the sun for an hour, it works like new again.
Thanks a lot homie! I got the old one out and noticed the connectors were different. I didnt notice the big connector for the harness in the top of the fridge so i was at a loss until this video. You rock!
Thank you!! We have had to hit the reset button about once a year on this ice maker and always forget where it is. We were able to wrestle the ice out of the maker and do a reset. Fingers crossed. Thank you so much for making this video. Really helped know what we were looking for and dealing with.
Thanks for the demo on where the test button is. My new LG 4 door French door fridge was delivered 4 days ago and no Craft Ice. The test worked regarding the operation and water filling the ice maker. Hope now I will have ice in 24 hours!
Thank you so much for this video... i thought mine was dead, reset didn't work or anything. I took it down, disconnected all connections, reconnected, re-installed and voila!
Your video is very helpful! Makes the difference of me calling for a service call or just doing it myself. Our LG is just a year old and it stopped making craft ice. When I push the test button, it beeps, but nothing happens. Thanks for the Amazon link too!
Excellent video. No nonsense, no BS, all good info. Thanks for posting! Do you happen to know if there is something I can use in place of the regular filter since my water is already filtered?
Soo! Now I know why my craft ice maker doesn’t work!? It’s a piece of 💩and now I gotta get a new one! 🤨. only 2 1/2 years old 😮wow!!😡. Great video thank you!!❤️
It's a shame this fridge has this problem. Mine is less than 2 years old and I've already had the icemaker replaced once and now less than 9 months later it is not producing ice again. The craft ice maker is the reason we bought this one. What a piece of crap LG. Your video was helpful-no fault of yours that this is happening. Just frustration on my part that I am dealing with this in such a short time of ownership.
@@MarcGyverIt I did the reset like this video showed and then turned the craft ice maker off for a day. Turned it back on and now it makes ice. The ice sometimes falls down in the black abyss and we have to get it out so the drawer will close properly. But try the reset button-not the on/off switch and see if that helps. It can't hurt, right? Funny how everyone steered me away from another brand and I bought this. What a mistake. Also, I sent an email to LG originally and they paid to replace the icemaker, so at least they did that. This last time when I emailed them I've heard nothing from them. Crickets. Crappy. Very crappy. They know this thing is a lemon. So much for having craft ice-next time just get the plastic ones from Walmart of Amazon and save a few $1,000! good luck!
@@renmo3974 Yeah, I took mine out and melted the ice. Two days later I"m getting ice again, but it's not the first time it's frozen in place, so I'm sure it's not the last.
What an awesome video! One simple question.. Do I need to shut off the water supply to the fridge while doing this or will it only send water if the ice maker is calling for it? Thank you for posting this informative video! Asking because maybe I can take out the craft ice maker and let it defrost for a day (I heard that this can sometimes fix the issue) while keeping the door ice maker active.
Great question! It's usually a good idea to shut off the water supply to the fridge when working on the ice maker, just to avoid any unexpected leaks or water issues. Additionally, don't forget to unplug your fridge before you start any kind of maintenance work. This ensures your safety and protects the fridge's electrical components. Defrosting the craft ice maker for a day is a smart troubleshooting step and can often resolve issues. Best of luck, and let us know how it goes!
Great video. I see the swing arm, on the closer to the door side, on my unit cracked. Is it possible to replace just the arm on it, or do I have to buy a whole new unit?
Great video - if during the reset mode the machine does not start the process and is not filling with water, would it be safe to assume the unit is bad and needs to be replaced?
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!
These ice makers have a defrost circuit in them. The defrost circuit comes on when the ice make goes into harvest mode, thereby applying enough heat to get the three ice balls loosened up to fall out into the bin. You may even hear a knocking noise when the ice maker is trying to harvest. This is the gears skipping teeth causing the noise, an indication that the ice maker is not harvesting. Supposedly the firmware can be updated but it didn’t work on mine. Don’t waste your time calling / chatting with LG support. Just replace the unit as this video instructs
$4K fridge and full of BS features.. Ours stopped making ice as well. No more LG after this breaks. Our first LG fridge had to be replaced becausw of the linear compressor nonsense.
Yes they do have their issues. Did not know if you knew that LG has a 5 year manufacturer defect warranty on your seal system that covers Compressor, Filter Drier, Evaporators, Condenser Coils.
@@onlineappliancetech T U for the heads up, I think the first fridge was past the five year warranty. Still it Was almost $2k for a five year fridge. We have a GE I believe over under that is over 30 years old and still going.
I wanted to clean the silicon cups because of hard water build up. I think I made a mistake because once I removed the craft ice maker, the cups were in the closed position, so I pulled it open to get at the cups. After cleaning, I could not manually push the cups back to the closed position, so I assumed that the gear mechanism would close it after I reinstalled it. Well, after reinstalling it and pressing the test button, the plastic arm broke where the motor axle connects the cup assembly. Now I'll have to buy a replacement craft ice maker. Question: How are you supposed to pry open the cup assembly so one can clean them? Or, how to close the cup assembly before reinstalling it?
Great video! How did you know what part(ice maker)to match with this refrigerator? Where would I find the part ? take my model and serial # and then consult who to find the part?
Thanks so very much It is so irritating that LG NEVER shows where the hidden reset button is…. Or shows how it operates like you do In my case… it was imply a problem here the ice was not falling out of the ice making tray I poked at the tray during reset mode one presto…, out came the ice
We had the craft ice balls jammed up. Took a spray bottle with hot water and sprayed the cage down. After spraying hit the test feature button and all three balls released. We have done this method twice and craft ice maker continues to work.
Mine had no ice jam, was not asking for water, and the tray wasn’t actuating all the way up. I took out the ice maker, unplugged it, and plugged it back in. That did the trick for some reason!
Crap Ice Maker: My LG tech left me the original ice makeer (AEQ73449901) and replaced it with the updated new one. (AEQ73449909) Since I have hard water the calcium builds up over 5-6 months time in the rubber bowls and then the ice sticks to the rubber bowls and doesn't drop. So,,, I pull the ice maker every 5-6 months and clean the rubber bottom bowls with vinegar soaking them 4 hrs. Works well for 6-months or so but the tech said installing a R.O system could buy a years worth of time maybe instead of every 5-6 months. To clean the rubber bowls: Dis-connect the ice maker as the bowls are in drop down direction works best. You can then sit the ice maker on counter top to pour the vinegar into them and let them soak for at least 4 hrs. This should dissolve the calcium away off the silicone. It's probably best to just use that bottom ice bucket to store ice from the top maker.... Update: I ended up hooking my ice maker up to my water softener that feeds my kitchen hot water. It's been working great now since the calcium is down to almost none after the water softener treats it.
Same issue here. Let it thaw, and the silicon molds for the ice balls are coated with a grippy crust of the calcium or whatever it is. I had to pull the ice ball out of the crusty mold. Hence them not falling into the tray by gravity. My whole home has soft water, so I believe this is a problem being induced by the LG water filter itself. We've had white gribbly bits that collect in the water dispenser tray of the upper door unit. I've replaced the LG OEM filter with aftermarket, and that has stopped now. Hoping I've resolved the overall issue now by changing to a different filter.
Excellent explanation! Thank you so much for this video! The ice clog was exactly my problem. Is it safe to say the icemaker is broken or can it be dethawed and put back in place? For anyone watching and reading this after Apr 5th, 2023, the part number shown (AEQ73449901) in the video, has now been replaced by part number AEQ73449909. Here in Canada, that part is listed locally for $340.00 all in. Yikes! Update: I pulled out the unit and after I let it defrost completely, I noticed that part of the rubber Ice ball tray had actually become dislodged a bit somehow from the freezing. It was actually blocking the tray from fully retracting to a point where it couldn't fully seal to make the ice spheres. I couldn't find any way to fix this without dismantling the whole mechanism, and because a lot of the parts look glued together, that didn't look like a viable solution. I ended up replacing the unit. The new unit works fine (purchased at a local appliance supply).
Thank you! Very helpful video. Unfortunately link to order new ice maker says not available and no info on when it might be available. Can you tell me a model number or description to use to search for it somewhere else? Seems hard to confirm I am looking at the large ball craft cubes and not just regular ice maker?
I’ve had issues with this every few months. I just take it out and let it thaw like others have said that usually fixes it. Until a couple days ago. It jammed so bad that the mech twisted sideways and broke a piece off of the unit. I tried gluing it back so hopefully that will be ok. These ice makers are honestly not the greatest but if you keep them cleaned out they seem to work better.
My house sat dormant for 6 months. Since them my craft ice has tasted really bad like it has a calcium build up in the molds. Everything is working fine so I hate to take it apart since its working. Is it possible that the ice molds might eventually clean out after several cycles?
As others have said - great video, thank you! Do you know if this replacement will have same issues in time as original craft maker did (mine looks like yours - ice block in tray with stuck ice in maker itself) Will I be doing this every year?
Mine isn’t jammed at all, cycles when I hit the button, just no longer produces ice. LG sent me a new one and I’ve replaced it but don’t think that was what the problem is.
in my case the reset button makes the little chime sound but that's it. no movement, nothing. And there is no ice build up ...totally clean and no water. it stays in the closed position and the sensor arm is up. I removed the unit and letting it sit at room temp for some time then I will put it back to see if it works again. The fridge is only a few months old. BTW I noticed on the LG parts site that the part AEQ73449901 is now discontinued and replaced by AEQ73449909 perhaps LG realized the issue and has a new revision of the part.
@@onlineappliancetech I can confirm it worked, I put back the unit after 24hrs at room temp and the reset button cycled thru the steps and I started getting nice Craft Ice the following day. But if it fails again, I will call it in and push for the new part number replacement.
Is there a compatible standard ice maker? I'd like to remove the craft ice maker and replace it with a standard ice maker but I haven't been able to determine which one would be compatible.
Hi. I press the test button and it sometimes makes 1 beep and sometimes it doesnt but it doesnt do anything at all. There is no ice stuck or anything. It just doesnt do anything. Should i replace the icemaker?
I can relate to this experience! It happened to me in the past, and I had to replace the ice-maker as well. I actually mentioned it in this video. While it's not a guaranteed fix, it's more than likely to take care of the issue. However, if you're hearing a beep, it could indicate that the ice-maker is having trouble communicating with the MPC (Main Power Control). Hope this helps!
@@onlineappliancetech In theory, why couldnt you just remove the stuck ice balls and it begin working correctly again? Mine is still dispensing water as my tray has a layer of frozen ice at the bottom of it.
@@onlineappliancetech I found it, thanks! I appreciate your help. It's $174.00! Which is crazy to pay for a few wires and plastic! i paid over $3,500.00 for this and to have these problems are just sad for a company like LG. Thank you again, I may or may not opt for it but I doubt it.
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!
This is the most helpful video I came across for fixing my LG craft ice maker. After repeated attempts with the reset button not doing anything, I followed the steps shown to access and remove the ice maker. BUT rather than buying and installing a new unit, I pulled mine out and let it defrost and then completely dry out for a few days. I then reinstalled it, powered it on, and VOILA, it works once again! I believe frost and/or ice build-up was the culprit, and not a faulty unit itself. I'm glad I tried this approach before buying a new unit.
Right? Why buy a whole new ice maker? It’s not obvious to me that this unit was actually broken. Just a garbage design. LG=lousy garbage
I was thinking the same.
@@layessga92 just an FYI. I pulled the ice maker and cleared it out and soaked the silicone in vinegar to get deposits out and put it back in and voila. Ice maker works again.
Boy you hit the nail on the head. I went on vacation for 10 days and shut off the water and the ice maker. When I came back, and turned on the water and ice maker, no ice. I bet that is what is wrong with mine; a freeze up. Stay tuned....
Did the same and mine started working again. The bottom tray stayed in the open position and after a disconnect and rest it cycled correctly.
Nice video. I’d like to point out that there’s a much easier way to remove the door. There are 2 screws, one on the left glide and one on the right glide. Located towards the front of the glides. Remove those screws, lift up on the door handle. The door and side supports will disengage from the glides.
This video is greatly appreciated. I am sending to one of my technicians to assist him on a repair.
Thank you so much for your comment! I'm really glad the video could be of help to you and your technician.
The only how to video that actually shows you how to. Appreciate every step. 😎👍
Glad you liked it!
Great video - thanks! I read a comment somewhere that the root problem for many folks is hard water buildup. I'll chime in and say I think that's right. After removing my icemaker, removing the stuck ice and drying it, I could feel the rough calcium deposits in the silicon cups. I poured in some vinegar and scraped the deposits off with my fingernail. Now the cups are smooth as glass. We'll see over the next few weeks if that helps prevent the problem from occurring again quickly. Without installing a water softener I'm sure the problem will reappear in a few months.
Thank you so much for your kind words and for sharing your personal experience! It's always great to hear from viewers like you who find the information helpful. I really appreciate your support!
Our water supply for the fridge & freezer is from a RO system. While the RO system does add some minerals back in the the effluent, I wouldn’t think that would be enough to form deposits. When mine ices up and I get water in the tray, I turn the ice maker off for a few days. When I turn it back on, it poops three out really large craft ice balls and then it works for a bit. We have it set to make 6/day but I think we will set to make 3/day and see if that helps.
Very helpful video. We took out our jammed ice maker, ran it under hot water and reinstalled it, replacing the spring that fell off when we were messing with it last year. Also used the tip in one of the comments to remove the screw in the guide rails instead of the door (but take a picture so you remember how it fits when you reassemble 30 minutes later! There is a trick to aligning the screw and a fin a few inches away). Anyway, we hit the test button but didnt get water. We decided to wait a few days to see if it reset itself to no avail. Went back to the comments and saw the tip to run a hair dryer on the ice maker while hitting the test button periodically. Wasn't sure where to aim the hair dryer, so moved it around the front and underneath near the test button. 5 minutes later (after hitting Test every minute) we had water spill into the bucket! Wiped the bin dry and 12 hours later we had our first 3 balls in months! Thank you for this video and the comments!!
When I noticed a comment below about the icemaker thawing out then working, I decided to try this: I noticed there was no water coming out during running the test mode. I ran through the test mode multiple times, no water. Then I decided to aim a hairdryer at the icemaker during test mode. Suddenly water returned.... Probem solved. The water supply to the ice maker had frozen. Ice maker working fine now.... Many thanks for posting this video, BTW...
Was the problem in the ice maker itself, or was it where the water line comes thru the freezer wall? I'm trying to decide if I should remove my ice maker and thaw/dry it like people described, or if I need to just blow air on it. :-). Where did you aim the hairdryer?
I'm going to have to try this! Our ice maker isn't iced up like this. It's just not filling. They sent us a new one under warranty.
Just wanted to say a big thank you for this video. Very helpful and i will be calling LG to see if they can help with a replacement part.
Great video! Terribly disappointed in my LG appliance . . . the problem with our ice maker occurred within 3 months of delivery. LG will be getting a call for the replacement ice maker. Thanks again . . .
Thank you for the great video and also thank to those that commented on how they removed and "dried-out" the ice maker. After removing mine and sitting it in the sun for an hour, it works like new again.
Glad it helped!
Thanks a lot homie! I got the old one out and noticed the connectors were different. I didnt notice the big connector for the harness in the top of the fridge so i was at a loss until this video. You rock!
Thank you!! We have had to hit the reset button about once a year on this ice maker and always forget where it is. We were able to wrestle the ice out of the maker and do a reset. Fingers crossed. Thank you so much for making this video. Really helped know what we were looking for and dealing with.
Thank you for your kind words! I'm happy the video could assist you with your ice maker reset.
Great job in explaining the issue and showing how easy it is to replace the unit. Video was very clear!
Thank You!
EXCELLENT job explaining exactly what is going on. THANK YOU!
You're very welcome!
Thanks for the demo on where the test button is. My new LG 4 door French door fridge was delivered 4 days ago and no Craft Ice. The test worked regarding the operation and water filling the ice maker. Hope now I will have ice in 24 hours!
Ok Great! Make sure your Craft Ice Maker is turned on 🙂
Thanks for the video! Made this an easy 15 minute job.
Glad it helped!
Great video on explaining the issue. I removed the unit and let it defrost and reinstalled it and works fine after install.
Thank you for watching the video and I'm glad it helped you resolve the issue!
Great video! I called LG and they're sending me a new craft ice maker for free to install ourselves.
That is awesome!
Thank you so much for this video... i thought mine was dead, reset didn't work or anything. I took it down, disconnected all connections, reconnected, re-installed and voila!
Happy this video help you!
Your video is very helpful! Makes the difference of me calling for a service call or just doing it myself. Our LG is just a year old and it stopped making craft ice. When I push the test button, it beeps, but nothing happens. Thanks for the Amazon link too!
Your welcome! Have a great day!🙂
Excellent video. No nonsense, no BS, all good info. Thanks for posting! Do you happen to know if there is something I can use in place of the regular filter since my water is already filtered?
Soo! Now I know why my craft ice maker doesn’t work!? It’s a piece of 💩and now I gotta get a new one! 🤨. only 2 1/2 years old 😮wow!!😡. Great video thank you!!❤️
I'm sorry to hear about your craft ice maker not working! It can be frustrating when appliances break down unexpectedly.
It's a shame this fridge has this problem. Mine is less than 2 years old and I've already had the icemaker replaced once and now less than 9 months later it is not producing ice again. The craft ice maker is the reason we bought this one. What a piece of crap LG. Your video was helpful-no fault of yours that this is happening. Just frustration on my part that I am dealing with this in such a short time of ownership.
Same here, exact same situation, although I have yet to actually replace it, but this is the reason my wife wanted it.
@@MarcGyverIt I did the reset like this video showed and then turned the craft ice maker off for a day. Turned it back on and now it makes ice. The ice sometimes falls down in the black abyss and we have to get it out so the drawer will close properly. But try the reset button-not the on/off switch and see if that helps. It can't hurt, right? Funny how everyone steered me away from another brand and I bought this. What a mistake. Also, I sent an email to LG originally and they paid to replace the icemaker, so at least they did that. This last time when I emailed them I've heard nothing from them. Crickets. Crappy. Very crappy. They know this thing is a lemon. So much for having craft ice-next time just get the plastic ones from Walmart of Amazon and save a few $1,000! good luck!
@@renmo3974 Yeah, I took mine out and melted the ice. Two days later I"m getting ice again, but it's not the first time it's frozen in place, so I'm sure it's not the last.
This was so helpful. Great video. Thanks
Glad it was helpful!
Great video, thank you for making this!
Thank you so much for your kind words! It means a lot to me that you found the video helpful.
Thank You❣️ very much for this tutorial!
Thank You! 🙂
I had the unit changed twice. The second time the technician said that I had to lower the water pressure. I did and it has not been an issue since.
What an awesome video! One simple question.. Do I need to shut off the water supply to the fridge while doing this or will it only send water if the ice maker is calling for it? Thank you for posting this informative video! Asking because maybe I can take out the craft ice maker and let it defrost for a day (I heard that this can sometimes fix the issue) while keeping the door ice maker active.
Great question! It's usually a good idea to shut off the water supply to the fridge when working on the ice maker, just to avoid any unexpected leaks or water issues. Additionally, don't forget to unplug your fridge before you start any kind of maintenance work. This ensures your safety and protects the fridge's electrical components. Defrosting the craft ice maker for a day is a smart troubleshooting step and can often resolve issues. Best of luck, and let us know how it goes!
Thank you! Been looking for a video about this!! 🙏
Glad it was helpful!
Great video. I see the swing arm, on the closer to the door side, on my unit cracked. Is it possible to replace just the arm on it, or do I have to buy a whole new unit?
The best video on this subject
I really appreciate your feedback! It means a lot to me that you found my video to be the best on this subject. Thank you for watching!
Great video - if during the reset mode the machine does not start the process and is not filling with water, would it be safe to assume the unit is bad and needs to be replaced?
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!
These ice makers have a defrost circuit in them. The defrost circuit comes on when the ice make goes into harvest mode, thereby applying enough heat to get the three ice balls loosened up to fall out into the bin. You may even hear a knocking noise when the ice maker is trying to harvest. This is the gears skipping teeth causing the noise, an indication that the ice maker is not harvesting. Supposedly the firmware can be updated but it didn’t work on mine. Don’t waste your time calling / chatting with LG support. Just replace the unit as this video instructs
Thanks for sharing your insights and experiences with the ice maker! It's always helpful to hear from others who have gone through similar issues.
I have the exact problem you highlighted. Would you recommend I thaw it out before I decide to replace it? Run warm water on it?
$4K fridge and full of BS features.. Ours stopped making ice as well. No more LG after this breaks. Our first LG fridge had to be replaced becausw of the linear compressor nonsense.
Yes they do have their issues. Did not know if you knew that LG has a 5 year manufacturer defect warranty on your seal system that covers Compressor, Filter Drier, Evaporators, Condenser Coils.
@@onlineappliancetech T U for the heads up, I think the first fridge was past the five year warranty. Still it Was almost $2k for a five year fridge. We have a GE I believe over under that is over 30 years old and still going.
I wanted to clean the silicon cups because of hard water build up. I think I made a mistake because once I removed the craft ice maker, the cups were in the closed position, so I pulled it open to get at the cups. After cleaning, I could not manually push the cups back to the closed position, so I assumed that the gear mechanism would close it after I reinstalled it. Well, after reinstalling it and pressing the test button, the plastic arm broke where the motor axle connects the cup assembly. Now I'll have to buy a replacement craft ice maker. Question: How are you supposed to pry open the cup assembly so one can clean them? Or, how to close the cup assembly before reinstalling it?
Great video! How did you know what part(ice maker)to match with this refrigerator? Where would I find the part ? take my model and serial # and then consult who to find the
part?
Thanks so very much
It is so irritating that LG NEVER shows where the hidden reset button is…. Or shows how it operates like you do
In my case… it was imply a problem here the ice was not falling out of the ice making tray
I poked at the tray during reset mode one presto…, out came the ice
You are very welcome! 🙂
Excellent
Thank you! Cheers!
Thanks so much, I was having a hard time finding the test button
Not sure I will replace the ice maker though…
We had the craft ice balls jammed up. Took a spray bottle with hot water and sprayed the cage down. After spraying hit the test feature button and all three balls released. We have done this method twice and craft ice maker continues to work.
Happy to hear thank you for the information!
Mine had no ice jam, was not asking for water, and the tray wasn’t actuating all the way up. I took out the ice maker, unplugged it, and plugged it back in. That did the trick for some reason!
I'm glad that turned out well. I appreciate your valuable feedback!
Crap Ice Maker:
My LG tech left me the original ice makeer (AEQ73449901) and replaced it with the updated new one. (AEQ73449909) Since I have hard water the calcium builds up over 5-6 months time in the rubber bowls and then the ice sticks to the rubber bowls and doesn't drop. So,,, I pull the ice maker every 5-6 months and clean the rubber bottom bowls with vinegar soaking them 4 hrs. Works well for 6-months or so but the tech said installing a R.O system could buy a years worth of time maybe instead of every 5-6 months.
To clean the rubber bowls: Dis-connect the ice maker as the bowls are in drop down direction works best. You can then sit the ice maker on counter top to pour the vinegar into them and let them soak for at least 4 hrs. This should dissolve the calcium away off the silicone.
It's probably best to just use that bottom ice bucket to store ice from the top maker....
Update: I ended up hooking my ice maker up to my water softener that feeds my kitchen hot water. It's been working great now since the calcium is down to almost none after the water softener treats it.
Same issue here. Let it thaw, and the silicon molds for the ice balls are coated with a grippy crust of the calcium or whatever it is. I had to pull the ice ball out of the crusty mold. Hence them not falling into the tray by gravity. My whole home has soft water, so I believe this is a problem being induced by the LG water filter itself. We've had white gribbly bits that collect in the water dispenser tray of the upper door unit. I've replaced the LG OEM filter with aftermarket, and that has stopped now. Hoping I've resolved the overall issue now by changing to a different filter.
Can you replace the craft ice with the ordinary cube ice maker?
@@alienlovesalsa nope
Great Video!
Glad you enjoyed it
great info thanks!
Glad it was helpful!
It was helpful. Thanks
You're welcome!
Will that also works with the ThinQ model with cube bottom ice maker? I was thinking if I can just buy the parts and replace it.
Excellent explanation! Thank you so much for this video! The ice clog was exactly my problem. Is it safe to say the icemaker is broken or can it be dethawed and put back in place? For anyone watching and reading this after Apr 5th, 2023, the part number shown (AEQ73449901) in the video, has now been replaced by part number AEQ73449909. Here in Canada, that part is listed locally for $340.00 all in. Yikes!
Update: I pulled out the unit and after I let it defrost completely, I noticed that part of the rubber Ice ball tray had actually become dislodged a bit somehow from the freezing. It was actually blocking the tray from fully retracting to a point where it couldn't fully seal to make the ice spheres. I couldn't find any way to fix this without dismantling the whole mechanism, and because a lot of the parts look glued together, that didn't look like a viable solution. I ended up replacing the unit. The new unit works fine (purchased at a local appliance supply).
Try to defrost and put back. hope it works!
I simply removed mine, let it thaw and completely dry out, then reinstall and it works fine
@@bardn Happy it worked out. Doesn't hurt to try.😃
@@bardn it worked for me too
Thank you! Very helpful video. Unfortunately link to order new ice maker says not available and no info on when it might be available. Can you tell me a model number or description to use to search for it somewhere else? Seems hard to confirm I am looking at the large ball craft cubes and not just regular ice maker?
I would try LG PARTS COM
I saw a post here saying the new part number is AEQ73449909
I’ve had issues with this every few months. I just take it out and let it thaw like others have said that usually fixes it. Until a couple days ago. It jammed so bad that the mech twisted sideways and broke a piece off of the unit. I tried gluing it back so hopefully that will be ok. These ice makers are honestly not the greatest but if you keep them cleaned out they seem to work better.
Fantastic video. Rest button is the same as test button?
Yes, correct
@@onlineappliancetech Thank you very much
I have an LG model # LHSXS2706S does this also fit it or do you have a link for one for that particular model # ? Thanks.
Part Number for your Craft Ice is AEQ73449910 for model number above.
My house sat dormant for 6 months. Since them my craft ice has tasted really bad like it has a calcium build up in the molds. Everything is working fine so I hate to take it apart since its working. Is it possible that the ice molds might eventually clean out after several cycles?
As others have said - great video, thank you! Do you know if this replacement will have same issues in time as original craft maker did (mine looks like yours - ice block in tray with stuck ice in maker itself) Will I be doing this every year?
That's a question I would contact LG to ask them more questions about their product. About the replacement I have not gotten any feedback on them yet.
Mine isn’t jammed at all, cycles when I hit the button, just no longer produces ice. LG sent me a new one and I’ve replaced it but don’t think that was what the problem is.
Do you need to shut the power before fixing it ?
Yes!
Ty.
in my case the reset button makes the little chime sound but that's it. no movement, nothing. And there is no ice build up ...totally clean and no water. it stays in the closed position and the sensor arm is up. I removed the unit and letting it sit at room temp for some time then I will put it back to see if it works again. The fridge is only a few months old.
BTW I noticed on the LG parts site that the part AEQ73449901 is now discontinued and replaced by AEQ73449909 perhaps LG realized the issue and has a new revision of the part.
Hi, I have seen that problem in the past. I had a service call with the icemaker that did the same thing. I replaced the icemaker and it fixed it.
@@onlineappliancetech I can confirm it worked, I put back the unit after 24hrs at room temp and the reset button cycled thru the steps and I started getting nice Craft Ice the following day. But if it fails again, I will call it in and push for the new part number replacement.
Nice to know. Thank you and have a good one!
Mine acted the same, got a tech to show up and he replace the whole unit with the 9909 model.
Is there a compatible standard ice maker? I'd like to remove the craft ice maker and replace it with a standard ice maker but I haven't been able to determine which one would be compatible.
I misplaced the screws for the ice maker like a dummy. Is there any way you can tell me how long yours are? I'm assuming they're 1/2" or 3/4".
I'm sorry I do not no the size.
For the life of me, I cannot find the test button. Help, please!
Hi. I press the test button and it sometimes makes 1 beep and sometimes it doesnt but it doesnt do anything at all. There is no ice stuck or anything. It just doesnt do anything. Should i replace the icemaker?
I can relate to this experience! It happened to me in the past, and I had to replace the ice-maker as well. I actually mentioned it in this video. While it's not a guaranteed fix, it's more than likely to take care of the issue. However, if you're hearing a beep, it could indicate that the ice-maker is having trouble communicating with the MPC (Main Power Control). Hope this helps!
Instead of making ice balls it has an inch of water in the storage area
I can't find the test button. Is there a way to find the test button without removing the drawer?
The proper torque spec for the impact is one ugga dugga
Could you retrofit or modify the craft ice maker part into an LG with a normal ice maker?
No sorry that would not work. Does' not hurt to ask. 🙂
There is no need to remove the main drawer. Too much unnecessary work. Just remove the upper tray and get the ice maker out.
Part is currently unavailable again. Also, my fridge is currently under warranty, shouldn't they cover replacement part costs?
Yes, they should cover. I know they should cover up to a year and longer if you have an extended warranty.
@@onlineappliancetech In theory, why couldnt you just remove the stuck ice balls and it begin working correctly again? Mine is still dispensing water as my tray has a layer of frozen ice at the bottom of it.
@@kylestrickler Does not hurt to try?
Is it just me or did I miss something? It appears the upper freezer drawer was removed for this project. How is the upper drawer removed and replaced?
lol come on
it's easy... just slide it all the way out. If I can do it, surely a radiocommtech can do it! Follow the tracks to put it back in place.
Never mind, I found the test button, and it is dispensing water. So what does this mean?
Hello, is your ice maker functioning properly? Specifically, is it attempting to dispense or produce ice?
you never hear them to tell you to turn the water off. Do you have to?
To replace the ice maker I would just recommend unplugging it.
No just turn the icemaker to off
My craft ice maker part won't go back up to its proper spot. Anyone know how to fix that?
The Amazon part is currently unavailable, any other good on line store to get from?
let me check
Here's a new link for icemaker amzn.to/3TN7w1t
@@onlineappliancetech I have model #LRFXC2416S, which is not listed for compatability. What do you recommend?
NM, it is compatible. Thanks for the info!
@@randywhitaker216 let me check.
I having the same issue.
Sorry to hear. Let me know if you have any questions.
This ice maker is no longer available. sad
That's is not true... What is your model number? I will try to find for you.
@@onlineappliancetech I found it, thanks! I appreciate your help. It's $174.00! Which is crazy to pay for a few wires and plastic! i paid over $3,500.00 for this and to have these problems are just sad for a company like LG. Thank you again, I may or may not opt for it but I doubt it.
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!
Great video. I have the model with square ice. Can i buy the round ice assembly and install it? The only thing I think might not work would be the amount of water that fills the trays. Might be different. Let me know what u think. Thanks!