We just purchased the Phillips 5500 and took brew group out to clean - it was full of wet and dry coffee sounds. Both in the brew group and the machine. Doesn't seem right. Is something wrong with the machine? Is it something we're doing wrong?
Hello Teresa, thanks for reaching out. This does not sound right, and we would like to take a closer look to see how we can help out. Therefore, we'd kindly ask you to contact us via our other social media channels (Facebook or X). We hope to hear from you.
I waited from 9/11/2021 to get my 5400, finally its is here. Where do I get strips from? I don't have any, none in the box or packaging? I'll guess and set it to #3.
Hi Harry, thank you for reaching out with your question. The strips should be in the box, be sure to thoroughly check it. Please let us know if you can find it.
How do you turn this thing on? We are on our second unit and it’s the same thing. The videos I seen people just press the button and it beeps. Ours we press and nothing. We hold the button down. We’ve pressed it multiple times. We’ve tried different ways. The button has no vibration or feel/feedback to it. After a few hours we’ll try again and bam it turns on. Do we have a defective unit… 2 in a row?
Hi, Sherwin. Thanks for contacting us. That should not be too difficult. You only need to press the on/off button to switch on the machine. If this doesn't work, could you please reach out to us on Facebook or Twitter? Please, send us a private message informing the model number of your machine, so we can help you there. We hope to hear from you. Thank you!
I have to use the palm of my hand instead of my finger to turn on. A lot of people have had the same problem with the on/off button. My bet is it's a problem with the capacitance touch circuitry.
Thank you for your video, is it normal for the machine to go through a short rinse cycle every morning after I press the on button and I’m ready to make coffee?
Purchased this for $1300 USD from William-Sonoma, but less than 3 months in, it stopped working. It was great while it worked. Repair turnaround is estimated to be 3 months, if you include the 2+ weeks to get the RMA from the Canadian call center, 3 weeks to ship and log in the repair into the Seattle repair shop, complete the repair and return shipment.
Hello. Today I´ver ordered one EP5447/90 to Spain and I cannot wait until it comes!. I have one doubt, in my city, the hardness of the water is not so much and I was planning to use the water from a "brita style" jarr, but having the Aquaclean filter installed makes unnecesary using this "Brita" jarr? Thank you!
Hi Juan, thanks for your comment. Congratulations on your new coffee machine! Indeed, the Aquaclean filter is usually enough at correcting water hardness and minerals. If you, however, weren't completely comfortable without an additional filter, you can use the Brita jar as well. We hope this answers your question! Feel free to reach out to us again if you have any other questions or inquiries. We'll be happy to help. ☕ 🙂
Hi I've got a question about the 5447/90. I bought mine yesterday, did the installation, but when brewing a coffee, my coffee keeps staying watery, even with the fine ground settings and a double shot.. am I doing something wrong?
Hi Nigel, thanks for your comment. We're sorry to hear you’re having trouble with your EP5447/90. Let’s see if we can get your coffee just right. Here are a few things to check: 1. Make sure you’re using fresh coffee beans. Stale beans can result in a watery brew. 2. Even though you’re using the fine ground setting, try adjusting it slightly finer if possible. 3. Ensure you’re applying consistent pressure when tamping the coffee grounds. Too light or too heavy can affect the extraction. 4. Check if the machine is heating the water properly. The ideal brewing temperature is between 90-96°C. 5. Make sure the machine is clean, especially the brew group and filters. Residue can affect the coffee quality. If you’ve tried all these steps and the issue persists, we kindly advise you to contact our customer service team directly for further assistance. You can reach out to us through one of our Social Media channels or the support page on our website. Our team will be happy to assist you further!
Thanks for your question. The lower the grind setting, the finer the coffee beans are ground and the stronger the coffee will be. We hope this helps, but let us know if there are any other questions. Wishing you a pleasant day.
One recommendation to Philips is to improve the installation manual because deciding the water hardness from that was dubious for me. They should at least give pointer what black and grey dots are. For me I got one red and depending on if you are left handed or right handed you could either interpretated it as water hardness of 1 or 3. Please fix that in later versions.
Hi there, thanks for taking the time to share your concerns. We appreciate it and will make sure to take note of your feedback! For future reference, if you have any questions or if you're facing issues with your machine, you can always contact us on Facebook or X on our Philips Home Living pages. We'll be happy to help!
Hi Diego, thanks for your question and interest in the LatteGo 5400! Yes, you can also heat up milk with the LatteGo, more details can be found here: to.philips/6051KejrF We hope this helps and you enjoy a wonderful LatteGo coffee soon! We are always here if you have any further questions ☺️ ☕
I bought 4300, trying to replace my breville 870. I tried all setting, manitience but It will never get a good quality expresso in a rich body and complex flavours like sweetness and fruity taste like Breville or other semi-auto machine. 4300 could make coffee taste better than an instant coffee but far away from any cafe quality, I will say it is not a great extracting like the grinder setting is not fine enough even though it's already the finest in the machine. Grinder approx Philipss 1 = 6 in Breville. please let know If you guys can make great coffee even close to the semi- auto machine with fully auto machine, or just my 4300 having some problems, or which brand and series you are using thanks.
I got my 5400, YAY, but cant figure out how to make more milk come out for my Cafe Latte? The Manual does not say definitively which of the settings is for milk and how to make more milk come out than the max settings. Is there a way?
Hi Kalek, thank you for reaching out. We would like to address your question to our product specialists. Could you kindly contact us via one of our social media channels, so we can help you further? We’re available 24/7 on Facebook (to.philips/6056zF4T2) and Twitter (to.philips/6057zF4TN). One of our colleagues will then try their best to help you. Hope to speak to you soon.
@@Philips That doesn't help as I am not a member of either. (not much into the social programs) Is there anyone else who can help me? or direct me to someone who can help?
Thanks for your response. In that case, we also offer a live chat option or phone number you can contact. Could you kindly share your country of residence? This way, we'll be able to redirect you to these resources. Awaiting your response.
Hello, Kalek! Thank you for your interest to Philips 5400 Series Fully automatic espresso machine. The machine is currently not in stock in our Online Store, but you may sign up here: to.philips/6051zopwS to be notified once it's back. In the meantime, you may check from other retailers and physical stores (if possible). Have a nice day!
Hi Philips, I set up the coffee machine according to the instructions, but every time I turn it on, the machine writes that the AquaClean filter needs to be replaced. I installed a new filter that came with the coffee machine. Why doesn't the coffee machine activate it or think it's installed?
Hi Mikhail, thanks for reaching out to us. Hmm, that's odd. We suppose this is the only filter you have. Is that correct? Also, could you let us know what your country of residence is? We may have to forward your case to a local level. Hope to hear from you.
@@Philips Yes, I only have one filter. My country is Turkey but I am an English speaker. The coffee machine model is 5144/70. I bought it today at MediaMarkt. I install the filter, activation is in progress, water is pouring (it seems to me that it is pouring less than it should) then just a message "Filter" instead of "Filter 1/8 activated". What do you think could be the reason? Defective filter or the coffee machine?
The grounded coffee function is not working. I already wasted a good amount of very expensive coffee. Is there anything else that I'm missing? I double check that the machine is in the correct function before pressing start button
Hi, we will gladly help you. Could you please send a private message to the customer care teams on of other Social Media channels. A dedicated team will be waiting to help you furhter.
Just ordered mine from Williams Sonoma in the US, but unfortunately it's on backorder. Wish it was more widely available for us Americans, I can wait to get it!
Hoi Marleen, dank voor je interesse. Daar hebben we in onze webshop wel een aantal apparaten voor, deze 3 bijvoorbeeld: to.philips/6054tRZ76 to.philips/6055tRZ7B to.philips/6056tRZ78 Groeten, Jurgen.
@Philips Hello, How often do I change water filter ? And how many times I have to change water filter before I want to descale coffee machine ? And how often do I use oil removal tablets ?
Hello, Reinis. Thank you for contacting our Philips Global team. We're glad you asked this so you can keep your machine running at top performance. Regarding your question, after 95 liters of water have flowed through the filter, the filter will cease to work. The AquaClean status indicator drops to 0% to remind you to replace the filter. As long as the AquaClean status indicator is shown on the display you can replace the filter without having to descale the machine first. If you do not replace the AquaClean water filter in time, the AquaClean indicator goes out after some time. In that case you can still replace the filter but you first need to descale the machine. When the AquaClean status indicator drops to 0% or when the machine reminds you to replace the AquaClean filter. It, is recommended to clean the brew group with the Philips coffee oil remover tablet monthly. We hope this helps! Feel free to ask us anything about this product by sending us a direct private message. Thanks!
Yes Reinis, you only need to descale the coffee machine when the machine indicates that it needs to be done and the Machine Descaler (CA6700/98) is compatible with your machine. We have added a link to the user manual for you below, as you can find many more tips and the descaling procedure from page 19 :- to.philips/6053JTzo9 We hope are answers have been useful, feel free to reply if we can help further!
Hi. Thanks for reaching out and your interest in our product. Unfortunately, we cannot give you an estimate timeframe for the launch of our Philips LatteGo 5400, as this information is out of our control. That being said, we highly recommend that you consider our LatteGo 4300, which is also an amazing coffee machine: to.philips/6057z2jyU If you still have questions, feel free to ask!
Hello i just buy the machine few days ago and its dose not work i already follow the video steps but until now I didn’t get one cup ! What is the problem exactly
Hello Ehab. We're sorry to hear about this. Could you please share more information about this so we can assist you further properly? Perhaps it's easier if you reach out to us via our social media channels for support. We’re available 24/7 on Facebook (to.philips/6057zOKT5 ) and Twitter (to.philips/6058zOKTg). We'd be happy to help. Hope to speak to you soon.
Is only me, or the coffee strength doesn't change at all? I make it at minimum of the bar, and I cannot say it becomes any weaker than when is at mid. And consumes too much beans, way more than I would use if I make it manually, without cofee machine. Okay, I add more into it. How I make weaker cofee at all? I regulate only the "aroma bar" on the very machine, bringing it to bottom (just one step above the value that would require powder instead beans). Is that not enough? Need to set something else? That grinder up there?
Thanks for your question, Georg. If you'd like a less strong cup of coffee, you can indeed, next to selecting the lowest aroma setting, re-adjust the grind setting to a coarser setting by turning the grinder setting knob inside the coffee bean container to a bigger coffee bean. You need to brew 2 to 3 drinks before you can taste the full difference. If you need further assistance: you're always welcome to send us a message on Facebook or X or to contact us via one of the options mentioned on to.philips/6054bDQ9A. Have a good week!
@@Philips Okay, but I do not understand, and cannot find anywhere, what makes "low grinder settings". How I know when they are low, and when they are high? I want to make it as high as possible, for as weak as possible coffee. If too weak, will readjust but first want to taste most weak. Is there anywhere more detailed tutorial how to work with that grinder?
Hi Georg, on page 14 of the manual you can read how to set the grinder settings of your coffee machine: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/to.philips/6059bGbqv Hope this helps.
@@Philips Thanks for the reply. But that doesn't help me much. Nothing graphical or visual, is basically what I see in this video. Set the grinder higher, set the grinder lower. But how? How I know is low or high? No such info. Hoped there is some visual tutorial how to work with that knob, how to read the scale and so. For some might be as intuitive as to turn the wheel when driving car, for me is not so. First time in my life I own machine that have grinder at all. I managed to rotate it somehow, but I have no idea where to is high and where is low. I believe this unit needs much more detailed explanation.
Welcome back. We're sorry to hear that you're experiencing difficulties operating your LatteGo espresso machine. If you feel you need further assistance, you're always welcome to send us a message on Facebook or X or to contact us via one of the options mentioned on to.philips/6054bDQ9A. Talk to you soon.
Hi Hasan, yes that is very much possible. 😊 Check out the following webpage to read more about making iced coffee with your machine: to.philips/6059HfZ2F
@@Philips It doesn’t say that you can make iced coffee directly with the machine. It just says you can brew coffee as you normally would (with a machine such as the one in the video) and then put it in the fridge to cool down. That’s not the same as making iced coffee WITH the machine. Can you point me to the instructions for that?
@@melissab1868 I would assume that if you want to make Freddo Cappuccino, you fill a glass with ice and then make a cappuccino over it. A trick would be to give it an extra shot of coffee because it should not be too watered down.
Hi, the LatteGo is a fully automatic espresso machine, fortunately we have the L'or Barrista. Which is a great coffee machine with pods. If you have any other questions feel free to ask!
Hi, thanks for your comment. The 5400 series doesn’t have a dedicated feature for making cold coffee beverages. It’s designed to deliver a variety of hot coffee drinks, from a robust espresso to a creamy latte macchiato. However, if you wish to enjoy a cold coffee drink, you can certainly make a hot coffee with your 5400 LatteGo and then cool it down to your desired temperature. For instance, you could make an espresso and then add ice to create an iced coffee. Alternatively, you could refrigerate the espresso to make a cold brew-style coffee. Additionally, you might also be interested in exploring the 5500 LatteGo, which does offer the convenience of preparing both hot and cold coffee beverages with a single touch. If you'd like further assistance, please don't hesitate to reach out to us.
Здравейте имам същата, но тавата постоянно се пълни с вода слагам един буркан преди да я включа и изключа и пак има вода в тавичката това нормално ли е?
Привет, Дори и да събирате водата от улея за изливане на кафе в друг съд, водата за изплакване винаги ще се озовава в тавата за отцеждане. Това е така, защото машината директно източва водата за изплакване в нея, за да се осигури оптимална работа на машината. Автоматичното изплакване се извършва при включване и изключване на машината, след приготвяне на напитка или след използване на приставката за разпенване на мляко. Ето тук можете да откриете повече информация относно възможните причини за бързото пълнене на тавата за изцеждане: to.philips/6055RlNW7 :)
For the next batch of this machine, make it have a milk container that cools down so that you can put 1 liter of milk Otherwise, the device is excellent
Bună, Alex! Te rugăm să ne contactezi prin intermediul unui mesaj privat pe Facebook sau pe Whatsapp la numărul +40 758 106 888 și te vom ajuta cu o soluționare pentru cazul tău. Echipa Philips
Hi there, John. Don't worry, your coffee machine is not faulty. If this is the first time using your LatteGo, it is normal that the first brewed coffees are watery as the system is still adjusting. Try to brew a few more cups of coffee in order to optimize the extraction of the coffee with the compactness of the ground coffee. Hope this helps! 🙂 ☕
@@Philips thank you for your answering. I tried more then 30 cups of coffee and still come out watery I adjust the max on arom and still come out watery. Only sometimes the coffe comes out normal but after comes watery again. Could you help me :)
Hi John, and thanks for getting back at us. That's unfortunate to hear! We would like to have a closer look. We can do so on Facebook (to.philips/6053ypMn3) and Twitter (to.philips/6054ypMnO). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Our apologies, John. It seems that there is a temporary glitch with the links. For now, we invite you to get the links to our social media via our website: [ to.philips/6055yp3L3 ]. If you scroll to the very bottom of the home page, you will see logos to our LinkedIn, Facebook, Twitter and Instagram (under 'stay up to date'). Please feel free to select either Facebook or Twitter, and we will make sure to get back to you shortly. Hope to hear from you soon!
Hi Sam, thanks for your comment. Good question! Unfortunately the milk container does not come with a lid, so we recommend being extra careful when placing it in the fridge. We understand this isn't the reply you were hoping for, but if you have any further questions please feel free to get back to us. :)
Hi Abdullah, we're glad to know you're interested in Philips products. While we've yet to have a lead time on its launching date, please subscribe to our newsletter through the following link to.philips/6052H7CPA to get the last update for your product. Ramadan Kareem!
Hi, thanks for your comment. To fill your 5400 LatteGo machine with beans, please lift the lid on the bean container located at the top of the machine. Pour your coffee beans into the container, and then close the lid. It's important to use only coffee beans, as ground coffee or other substances can damage the machine. Regarding the manual, every 5400 LatteGo comes with a user manual that should provide all the information you need. If you've misplaced your manual, you can download a new one from the Philips website. For further assistance, you can also contact our customer service team directly. We’re happy to help with any questions or issues you may have.
Hi Aniket, thank you for reaching out, and apologies for the delayed response. Unfortunately we do not have information on this matter. We recommend keeping an eye out on our official website or retailers of your choice. We are very sorry for the inconvenience this might cause you.
This espresso machine is a failure. Mine broke the funnel in the middle and that's why the same effect. The mill fell from it. Replacement PLN 199. Later, water was dripping from somewhere. control board. They could not fix it anywhere because Philips has its component descriptions. Of course they didn't give me the schematic. I will add that the espresso machine broke two months after the warranty. Replacement of the entire board PLN 600 in the service. After returning from the service, I noticed a strange behavior of the display, sometimes it turned on, sometimes it didn't and I had to pull the plug every time. Return to service and replacement of the display. I warn everyone about this brand.
Hello Danny, sorry to hear that and we like to see how we can help. Could you please share the model number of the product and the country in which you're currently based? This way we can look into this further. Awaiting your reply.
مرحبا ً ١- كيف استطيع تغير درجات الطحن ؟! ٢- ارقام الطحن من ١-١٢ من ناعم الى خشن او العكس ؟ كل ماقل الرقم زادت النعومه يعني ١ ناعم جدا .و ١٢ خشن جداً او العكس؟
Thanks for such a helpful video! All manufactures should provide this.
This video is exactly 100% what I needed. Just made myself a Cappuccino and customized it the way I like it. Super satisfied!
I just ordered Philips EP5441/50! I hope my cappuccino will be great, and flat white. :)
We just purchased the Phillips 5500 and took brew group out to clean - it was full of wet and dry coffee sounds. Both in the brew group and the machine. Doesn't seem right. Is something wrong with the machine? Is it something we're doing wrong?
Hello Teresa, thanks for reaching out. This does not sound right, and we would like to take a closer look to see how we can help out. Therefore, we'd kindly ask you to contact us via our other social media channels (Facebook or X). We hope to hear from you.
I’ve just bought mine home. Phenomenal machine!
I waited from 9/11/2021 to get my 5400, finally its is here. Where do I get strips from? I don't have any, none in the box or packaging? I'll guess and set it to #3.
Hi Harry, thank you for reaching out with your question. The strips should be in the box, be sure to thoroughly check it. Please let us know if you can find it.
How do you turn this thing on? We are on our second unit and it’s the same thing. The videos I seen people just press the button and it beeps. Ours we press and nothing. We hold the button down. We’ve pressed it multiple times. We’ve tried different ways. The button has no vibration or feel/feedback to it. After a few hours we’ll try again and bam it turns on. Do we have a defective unit… 2 in a row?
Hi, Sherwin. Thanks for contacting us. That should not be too difficult. You only need to press the on/off button to switch on the machine. If this doesn't work, could you please reach out to us on Facebook or Twitter? Please, send us a private message informing the model number of your machine, so we can help you there. We hope to hear from you. Thank you!
I have to use the palm of my hand instead of my finger to turn on. A lot of people have had the same problem with the on/off button. My bet is it's a problem with the capacitance touch circuitry.
Thank you for your video, is it normal for the machine to go through a short rinse cycle every morning after I press the on button and I’m ready to make coffee?
Hi there, thanks for asking. Yes, this is normal. For more info please follow this link:
to.philips/6056PfHRA
Hope this helps!
Purchased this for $1300 USD from William-Sonoma, but less than 3 months in, it stopped working. It was great while it worked. Repair turnaround is estimated to be 3 months, if you include the 2+ weeks to get the RMA from the Canadian call center, 3 weeks to ship and log in the repair into the Seattle repair shop, complete the repair and return shipment.
Hello. Today I´ver ordered one EP5447/90 to Spain and I cannot wait until it comes!. I have one doubt, in my city, the hardness of the water is not so much and I was planning to use the water from a "brita style" jarr, but having the Aquaclean filter installed makes unnecesary using this "Brita" jarr? Thank you!
Hi Juan, thanks for your comment. Congratulations on your new coffee machine! Indeed, the Aquaclean filter is usually enough at correcting water hardness and minerals. If you, however, weren't completely comfortable without an additional filter, you can use the Brita jar as well. We hope this answers your question! Feel free to reach out to us again if you have any other questions or inquiries. We'll be happy to help. ☕ 🙂
Hi I've got a question about the 5447/90. I bought mine yesterday, did the installation, but when brewing a coffee, my coffee keeps staying watery, even with the fine ground settings and a double shot.. am I doing something wrong?
Hi Nigel, thanks for your comment. We're sorry to hear you’re having trouble with your EP5447/90. Let’s see if we can get your coffee just right. Here are a few things to check:
1. Make sure you’re using fresh coffee beans. Stale beans can result in a watery brew.
2. Even though you’re using the fine ground setting, try adjusting it slightly finer if possible.
3. Ensure you’re applying consistent pressure when tamping the coffee grounds. Too light or too heavy can affect the extraction.
4. Check if the machine is heating the water properly. The ideal brewing temperature is between 90-96°C.
5. Make sure the machine is clean, especially the brew group and filters. Residue can affect the coffee quality.
If you’ve tried all these steps and the issue persists, we kindly advise you to contact our customer service team directly for further assistance. You can reach out to us through one of our Social Media channels or the support page on our website. Our team will be happy to assist you further!
Hi i have a question about the level of grinder if i put lower the coffie taste will be more strong
Thanks for your question. The lower the grind setting, the finer the coffee beans are ground and the stronger the coffee will be. We hope this helps, but let us know if there are any other questions. Wishing you a pleasant day.
Thankyou for this video it was helpful. Oh man those latte drinks looks so nice!
And they taste and smell even better, Lucas. Are you planning to get your own Philips 5400 LatteGo?😉 Thanks for your comment!
One recommendation to Philips is to improve the installation manual because deciding the water hardness from that was dubious for me. They should at least give pointer what black and grey dots are. For me I got one red and depending on if you are left handed or right handed you could either interpretated it as water hardness of 1 or 3. Please fix that in later versions.
Hi there, thanks for taking the time to share your concerns. We appreciate it and will make sure to take note of your feedback! For future reference, if you have any questions or if you're facing issues with your machine, you can always contact us on Facebook or X on our Philips Home Living pages. We'll be happy to help!
If I opt for the lattego version of the machine, is there anyway to heat the milk as the one without the lattego option?
Hi Diego, thanks for your question and interest in the LatteGo 5400! Yes, you can also heat up milk with the LatteGo, more details can be found here: to.philips/6051KejrF
We hope this helps and you enjoy a wonderful LatteGo coffee soon! We are always here if you have any further questions ☺️ ☕
I bought 4300, trying to replace my breville 870. I tried all setting, manitience but It will never get a good quality expresso in a rich body and complex flavours like sweetness and fruity taste like Breville or other semi-auto machine. 4300 could make coffee taste better than an instant coffee but far away from any cafe quality, I will say it is not a great extracting like the grinder setting is not fine enough even though it's already the finest in the machine. Grinder approx Philipss 1 = 6 in Breville. please let know If you guys can make great coffee even close to the semi- auto machine with fully auto machine, or just my 4300 having some problems, or which brand and series you are using thanks.
I got my 5400, YAY, but cant figure out how to make more milk come out for my Cafe Latte? The Manual does not say definitively which of the settings is for milk and how to make more milk come out than the max settings. Is there a way?
Hi Kalek, thank you for reaching out. We would like to address your question to our product specialists. Could you kindly contact us via one of our social media channels, so we can help you further? We’re available 24/7 on Facebook (to.philips/6056zF4T2) and Twitter (to.philips/6057zF4TN). One of our colleagues will then try their best to help you. Hope to speak to you soon.
@@Philips That doesn't help as I am not a member of either. (not much into the social programs) Is there anyone else who can help me? or direct me to someone who can help?
Thanks for your response. In that case, we also offer a live chat option or phone number you can contact. Could you kindly share your country of residence? This way, we'll be able to redirect you to these resources. Awaiting your response.
@@Philips Thank you I really appreciate this, my country of residence is USA (United States of America)
Hi Kalek, thanks for sharing. You can find their contact details on the following link: to.philips/6054z2yaa. We hope this helps.
The Philips website currently says the 5400 is out of stock, when will you have more So I can order one?
Hi Kalek can you confirm your country of residence?
@@Philips I'm in the USA
Hello, Kalek! Thank you for your interest to Philips 5400 Series Fully automatic espresso machine. The machine is currently not in stock in our Online Store, but you may sign up here: to.philips/6051zopwS to be notified once it's back. In the meantime, you may check from other retailers and physical stores (if possible). Have a nice day!
@@Philips Thanks for the quick response, I signed up online.
We're happy to help. :)
Hi Philips,
I set up the coffee machine according to the instructions, but every time I turn it on, the machine writes that the AquaClean filter needs to be replaced. I installed a new filter that came with the coffee machine. Why doesn't the coffee machine activate it or think it's installed?
Hi Mikhail, thanks for reaching out to us. Hmm, that's odd. We suppose this is the only filter you have. Is that correct? Also, could you let us know what your country of residence is? We may have to forward your case to a local level. Hope to hear from you.
@@Philips Yes, I only have one filter. My country is Turkey but I am an English speaker. The coffee machine model is 5144/70. I bought it today at MediaMarkt. I install the filter, activation is in progress, water is pouring (it seems to me that it is pouring less than it should) then just a message "Filter" instead of "Filter 1/8 activated". What do you think could be the reason? Defective filter or the coffee machine?
Merhaba, bizimle 0850 222 7 445 numaralı danışma hattımızdan iletişime geçebilirsiniz. Sevgilerimizle.
@@Philips Ok but I don't speak Turkish.
The grounded coffee function is not working. I already wasted a good amount of very expensive coffee. Is there anything else that I'm missing? I double check that the machine is in the correct function before pressing start button
Hi, we will gladly help you. Could you please send a private message to the customer care teams on of other Social Media channels. A dedicated team will be waiting to help you furhter.
Just ordered mine from Williams Sonoma in the US, but unfortunately it's on backorder. Wish it was more widely available for us Americans, I can wait to get it!
Don't forget the O ring from the AquaClean ( it's not attached).
Otherwise it won't click.
can you use French Roast beans in this machine? Is it recommended?
Hi Sam, thanks for reaching out to us! The only beans that we suggest avoiding are caramelized or flavored coffee beans. We hope this helps! ☕
@@Philips Does that mean French Roast beans are fine? Any downsides to using French Roast?
As long as they have not been caramelized or flavored then they should be fine Sam! We hope your next coffee is a good one ☕
Welke latte go machines hebben een ijskoffie functie ?
Hoi Marleen, dank voor je interesse.
Daar hebben we in onze webshop wel een aantal apparaten voor, deze 3 bijvoorbeeld:
to.philips/6054tRZ76
to.philips/6055tRZ7B
to.philips/6056tRZ78
Groeten, Jurgen.
@Philips Hello, How often do I change water filter ? And how many times I have to change water filter before I want to descale coffee machine ?
And how often do I use oil removal tablets ?
Hello, Reinis. Thank you for contacting our Philips Global team. We're glad you asked this so you can keep your machine running at top performance.
Regarding your question, after 95 liters of water have flowed through the filter, the filter will cease to work. The AquaClean status indicator drops to 0% to remind you to replace the filter. As long as the AquaClean status indicator is shown on the display you can replace the filter without having to descale the machine first.
If you do not replace the AquaClean water filter in time, the AquaClean indicator goes out after some time. In that case you can still replace the filter but you first need to descale the machine. When the AquaClean status indicator drops to 0% or when the machine reminds you to replace the AquaClean filter.
It, is recommended to clean the brew group with the Philips coffee oil remover tablet monthly.
We hope this helps! Feel free to ask us anything about this product by sending us a direct private message. Thanks!
Does Philips Saeco Espresso Machine Descaler CA6700/98 is suitable for Philips EP5441/50 coffee machine ?
@@Philips So that means I descale the coffee machine only when AquaClean indicator goes or reminds you to change the filter ?
Yes Reinis, you only need to descale the coffee machine when the machine indicates that it needs to be done and the Machine Descaler (CA6700/98) is compatible with your machine. We have added a link to the user manual for you below, as you can find many more tips and the descaling procedure from page 19 :- to.philips/6053JTzo9
We hope are answers have been useful, feel free to reply if we can help further!
Just ordered mine, can’t wait for it to arrive.
Are you happy about it?
When will this model be available in Australia???
Hi. Thanks for reaching out and your interest in our product. Unfortunately, we cannot give you an estimate timeframe for the launch of our Philips LatteGo 5400, as this information is out of our control. That being said, we highly recommend that you consider our LatteGo 4300, which is also an amazing coffee machine: to.philips/6057z2jyU
If you still have questions, feel free to ask!
@@Philips no thanks… I’d rather wait for the 5400 as it seems to be the better machine.
When it will be available in Malaysia？
What kind of outlet do I need to run this machine?
Hello i just buy the machine few days ago and its dose not work i already follow the video steps but until now I didn’t get one cup ! What is the problem exactly
Hello Ehab. We're sorry to hear about this. Could you please share more information about this so we can assist you further properly? Perhaps it's easier if you reach out to us via our social media channels for support. We’re available 24/7 on Facebook (to.philips/6057zOKT5 ) and Twitter (to.philips/6058zOKTg). We'd be happy to help. Hope to speak to you soon.
Is only me, or the coffee strength doesn't change at all?
I make it at minimum of the bar, and I cannot say it becomes any weaker than when is at mid. And consumes too much beans, way more than I would use if I make it manually, without cofee machine.
Okay, I add more into it. How I make weaker cofee at all? I regulate only the "aroma bar" on the very machine, bringing it to bottom (just one step above the value that would require powder instead beans). Is that not enough? Need to set something else? That grinder up there?
Thanks for your question, Georg. If you'd like a less strong cup of coffee, you can indeed, next to selecting the lowest aroma setting, re-adjust the grind setting to a coarser setting by turning the grinder setting knob inside the coffee bean container to a bigger coffee bean. You need to brew 2 to 3 drinks before you can taste the full difference. If you need further assistance: you're always welcome to send us a message on Facebook or X or to contact us via one of the options mentioned on to.philips/6054bDQ9A. Have a good week!
@@Philips Okay, but I do not understand, and cannot find anywhere, what makes "low grinder settings". How I know when they are low, and when they are high? I want to make it as high as possible, for as weak as possible coffee. If too weak, will readjust but first want to taste most weak.
Is there anywhere more detailed tutorial how to work with that grinder?
Hi Georg, on page 14 of the manual you can read how to set the grinder settings of your coffee machine:
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/to.philips/6059bGbqv
Hope this helps.
@@Philips Thanks for the reply.
But that doesn't help me much. Nothing graphical or visual, is basically what I see in this video. Set the grinder higher, set the grinder lower. But how? How I know is low or high? No such info.
Hoped there is some visual tutorial how to work with that knob, how to read the scale and so. For some might be as intuitive as to turn the wheel when driving car, for me is not so. First time in my life I own machine that have grinder at all.
I managed to rotate it somehow, but I have no idea where to is high and where is low. I believe this unit needs much more detailed explanation.
Welcome back. We're sorry to hear that you're experiencing difficulties operating your LatteGo espresso machine. If you feel you need further assistance, you're always welcome to send us a message on Facebook or X or to contact us via one of the options mentioned on to.philips/6054bDQ9A. Talk to you soon.
Can cold beverages be done with this ?
Hi Hasan, yes that is very much possible. 😊 Check out the following webpage to read more about making iced coffee with your machine: to.philips/6059HfZ2F
@@Philips It doesn’t say that you can make iced coffee directly with the machine. It just says you can brew coffee as you normally would (with a machine such as the one in the video) and then put it in the fridge to cool down. That’s not the same as making iced coffee WITH the machine. Can you point me to the instructions for that?
@@melissab1868 I would assume that if you want to make Freddo Cappuccino, you fill a glass with ice and then make a cappuccino over it. A trick would be to give it an extra shot of coffee because it should not be too watered down.
Is there any option for pods or k cups
Hi, the LatteGo is a fully automatic espresso machine, fortunately we have the L'or Barrista. Which is a great coffee machine with pods. If you have any other questions feel free to ask!
How can we make a latte with decaf finagled coffee?
Does this machine make cold coffee?
Hi, thanks for your comment. The 5400 series doesn’t have a dedicated feature for making cold coffee beverages. It’s designed to deliver a variety of hot coffee drinks, from a robust espresso to a creamy latte macchiato. However, if you wish to enjoy a cold coffee drink, you can certainly make a hot coffee with your 5400 LatteGo and then cool it down to your desired temperature. For instance, you could make an espresso and then add ice to create an iced coffee. Alternatively, you could refrigerate the espresso to make a cold brew-style coffee. Additionally, you might also be interested in exploring the 5500 LatteGo, which does offer the convenience of preparing both hot and cold coffee beverages with a single touch. If you'd like further assistance, please don't hesitate to reach out to us.
Здравейте имам същата, но тавата постоянно се пълни с вода слагам един буркан преди да я включа и изключа и пак има вода в тавичката това нормално ли е?
Привет,
Дори и да събирате водата от улея за изливане на кафе в друг съд, водата за изплакване винаги ще се озовава в тавата за отцеждане. Това е така, защото машината директно източва водата за изплакване в нея, за да се осигури оптимална работа на машината. Автоматичното изплакване се извършва при включване и изключване на машината, след приготвяне на напитка или след използване на приставката за разпенване на мляко. Ето тук можете да откриете повече информация относно възможните причини за бързото пълнене на тавата за изцеждане: to.philips/6055RlNW7 :)
For the next batch of this machine, make it have a milk container that cools down so that you can put 1 liter of milk
Otherwise, the device is excellent
Such a great machine very happy with it
Great to hear you love it. :-)
Enjoy.
Чудова машина, не шкодував що замовив ні разу ☺
Дякуємо за вибір продукції Philips!
Бажаємо приємного користування ☕
Salut , la mine pe display apare mod demonstrativ nu mai dispare in nici un fel.nu pot folosi expresorul , ce e de făcut ???
Bună, Alex! Te rugăm să ne contactezi prin intermediul unui mesaj privat pe Facebook sau pe Whatsapp la numărul +40 758 106 888 și te vom ajuta cu o soluționare pentru cazul tău. Echipa Philips
I wish this phenomenal coffee maker could be available in Singapore 😞
Why does my espresso come out Watery? I just bought this machine
Hi there, John. Don't worry, your coffee machine is not faulty. If this is the first time using your LatteGo, it is normal that the first brewed coffees are watery as the system is still adjusting.
Try to brew a few more cups of coffee in order to optimize the extraction of the coffee with the compactness of the ground coffee. Hope this helps! 🙂 ☕
@@Philips thank you for your answering. I tried more then 30 cups of coffee and still come out watery I adjust the max on arom and still come out watery. Only sometimes the coffe comes out normal but after comes watery again. Could you help me :)
Hi John, and thanks for getting back at us. That's unfortunate to hear! We would like to have a closer look. We can do so on Facebook (to.philips/6053ypMn3) and Twitter (to.philips/6054ypMnO). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
@@Philips thank for replying. When I pressed the url it said that the url is wrote wrong.
Our apologies, John. It seems that there is a temporary glitch with the links. For now, we invite you to get the links to our social media via our website: [ to.philips/6055yp3L3 ]. If you scroll to the very bottom of the home page, you will see logos to our LinkedIn, Facebook, Twitter and Instagram (under 'stay up to date'). Please feel free to select either Facebook or Twitter, and we will make sure to get back to you shortly. Hope to hear from you soon!
I thought the LatteGo container had a lid to keep the container in the fridge. Does it have a lid?
Hi Sam, thanks for your comment. Good question! Unfortunately the milk container does not come with a lid, so we recommend being extra careful when placing it in the fridge. We understand this isn't the reply you were hoping for, but if you have any further questions please feel free to get back to us. :)
@@Philips This is was made me go with the Saeco HD8927/37 instead, albeit this machine does look more appealing, but the lid is more important to me.
@Philips seriously? I was just about to pull the trigger on this too as it ticked pretty much every box but no milk lid?! What a shame
When it will be available in UAE 🇦🇪
Hi Abdullah, we're glad to know you're interested in Philips products. While we've yet to have a lead time on its launching date, please subscribe to our newsletter through the following link to.philips/6052H7CPA to get the last update for your product. Ramadan Kareem!
@@Philips It will be amazing if you add Arabic language in the sitting it will be the first machine have that function
Hello Abdullah, thank you so much for sharing your feedback, and we hope Philips products will always be up to your expectations!
Please sell it in the Philippines. Great product and great design.
Olá, teria essa configuração em português?
Oi, Williams, tudo bem?
Temos um vídeo em português na nossa página PhilipsBrasil com um passo a passo também.
Dê uma olhada:
to.philips/6051K2gDt
WHERE AND HOW SHOULD I PUT BEANS TO MACHINE? CAN YOU GIVE NORMAL MANUAL WITH YOUR MACHINE!????
Hi, thanks for your comment. To fill your 5400 LatteGo machine with beans, please lift the lid on the bean container located at the top of the machine. Pour your coffee beans into the container, and then close the lid. It's important to use only coffee beans, as ground coffee or other substances can damage the machine. Regarding the manual, every 5400 LatteGo comes with a user manual that should provide all the information you need. If you've misplaced your manual, you can download a new one from the Philips website. For further assistance, you can also contact our customer service team directly. We’re happy to help with any questions or issues you may have.
is it available in India?
Hi Aniket, thank you for reaching out, and apologies for the delayed response. Unfortunately we do not have information on this matter. We recommend keeping an eye out on our official website or retailers of your choice. We are very sorry for the inconvenience this might cause you.
cant even find where to buy the 5400
Hi there, Jennifer, if you provide us with your main country of residence, we can have a look for you!
This espresso machine is a failure. Mine broke the funnel in the middle and that's why the same effect. The mill fell from it. Replacement PLN 199. Later, water was dripping from somewhere. control board. They could not fix it anywhere because Philips has its component descriptions. Of course they didn't give me the schematic. I will add that the espresso machine broke two months after the warranty. Replacement of the entire board PLN 600 in the service. After returning from the service, I noticed a strange behavior of the display, sometimes it turned on, sometimes it didn't and I had to pull the plug every time. Return to service and replacement of the display.
I warn everyone about this brand.
Very helpful thank you
حابب اطلبه كيف
Hello, thank you for getting in touch. Can we help you in English?
مرحباً. يسرنا تواصلك معنا واهتمامك بمنتجات فيليبس. لمساعدتك بشكل أفضل، يرجى تزويدنا ببلد الإقامة.
My coffee maker keep canceling drinks and dump bean
Hello Danny, sorry to hear that and we like to see how we can help. Could you please share the model number of the product and the country in which you're currently based? This way we can look into this further. Awaiting your reply.
@@Philips I have a 5400 and I live in NJ, USA.
مرحبا ً ١- كيف استطيع تغير درجات الطحن ؟! ٢- ارقام الطحن من ١-١٢ من ناعم الى خشن او العكس ؟ كل ماقل الرقم زادت النعومه يعني ١ ناعم جدا .و ١٢ خشن جداً او العكس؟
مرحباً، شكراً لتواصلك معنا واهتمامك بمنتجات فيليبس. يرجى تزويدنا ببلد الإقامة حتى نتمكن من المساعدة بشكل أفضل.
السعوديه
يرجي الاطلاع علي صفحة رقم ٧٠ من الرابط التالي to.philips/6055RVfrU لمعرفة كيفية التعامل مع اعدادات المطحنة.
شكرًا
Ground cofee just come out water
Perfect
Great¡
Türkçe dil seçeneğinin olmaması Philips için utanç verici bir durum.
Merhaba, geri bildirimlerinizi paylaşıyoruz. Sevgilerimizle.
Can this tutorial be in russian? My dad bought one but he doesn't understand english and it is now clogged up
All this complicated process for a coffee?
First