This is such good marketing. This will be the first ever coffee machine that I'm gonna buy and I was a little bit nervous because I didn't exactly know how to properly use it. This video is a great, simple and easy way to show us how it works. Thanks guys!
Hi there, thanks for your comment! We're glad to hear that you find this video helpful. Are you going for the Series 1200 or 2200? Either way: enjoy your new espresso machine! And don't hesitate to let us know in case you have any questions about it in the future. :)
Just got mine set up and tried it this morning. It REALLY makes a truly delicious cup of coffee! I'd usually take a tumbler of coffee to carry to work. (12 oz). Using the '2' Cups of Coffee on the largest quantity is perfect. Everything else, so far, is great!
Today i bought this machine and used an local coffee of our neighborhood! Philps equals Quality and Confidence, And that cases good coffees :) Also when coffee will be grinds, its smells amazing :) (I was using 6 Number Grinds, its looks like suits to me.) Price was reasonable for our economy.
Had no idea that Philips had this kind of coffee maker. I just bought a Smarter coffee maker and the Nespresso Lattissima. This one seems better because you can use whole beans and not be restricted to buying only capsules.
@@IronMan-jj2fd this is the best thing that happened to my kitchen in a long time. I've been using it since October and a few weeks ago I had to go 1 day without it (was waiting on a water filter for it) and used the old, regular coffee maker and the coffee tasted to different. It had almost no taste, the aroma was non existent. If you like coffee this thing is a must.
have this coffee machine more than 1 year and absolutely love it . we drink just espresso so its perfekt for price and what it can do . until now there wasnt any sign it need calc clean with i was stressed how it cant do that but i guess filter work perfektly even though we have hardest water type. my older one just 50 eur cheaper and manual broke because water from Delon...... and need to say Philips have really perfect one . someone said it will show for cal/clean after maybe 5th or 6th filter change.
Hi Mohamed, thanks for your message. If you'd like to keep using it, it's recommended to leave it in. If you would like to deactivate it however, that's possible as well! Have a look at the following instructions in that case: to.philips/60583pTz0 We hope this helps!
Good coffee machine. Do one needs to empty the water container every evening ore before a longer period (holiday) not using to prevent buildup off bacteria? Or does the Aquaclean container has to be kept wet?
Hi, great to hear that you're satisfied with your machine! The Aqua clean filter should take care of the cleaning for you. The only reason to clean it in between, is whenever you feel like it could use an extra rinse!
Hello, do you also see light on the sides of the display? In the video and on the Internet, everything looks like a beautiful black panel, but mine looks cheap and I can see traces of light diodes through the edges.
Hi, thank you for your comment. We're sorry to hear about the issue you're experiencing with your Automatic coffee machine display. The light you see on the sides of the display is not typical and may indicate a manufacturing defect or an assembly issue. The display should indeed appear as a seamless black panel without visible light diodes. We recommend checking the assembly. Ensure that all parts of the machine are properly assembled and securely in place. If the issue persists, we kindly advise to contact our customer support team. They can provide further assistance and, if necessary, arrange for a repair or replacement. You can reach out to our team through one of our social media channels, or the support page on our website.
Hello, thank you for reaching out. We are happy to assist you with your query. To make a long black with your Series 1200 espresso machine, you need to follow these steps: 1. Fill the water tank with fresh water and insert it into the machine. 2. Turn on the machine and wait for it to heat up. 3. Place a cup under the coffee spout and press the coffee button once. The machine will dispense a single shot of espresso. 4. Fill a kettle with water and bring it to a boil. 5. Pour hot water over the espresso in your cup until you reach the desired strength and volume of your long black. We hope this helps you enjoy your coffee. If you have any other questions or concerns, please do not hesitate to contact us again. Have a nice day!
Hallo Esther, dankjewel voor je vraag. De klassieke melkopschuimer gebruikt stoom om eenvoudig zijdezacht melkschuim voor je cappuccino te maken. Volgens onze tests produceren halfvolle koemelk, volle koemelk, sojamelk en lactosevrije melk consistent goed melkschuim, dus het zal niet moeilijk zijn om goed schuim te produceren wat je voorkeur ook zal zijn. Hopelijk kun je hiermee verder. Als je nog verdere vragen hebt. Voel je dan vrij om ze te stellen. We helpen graag! Groetjes, Albert.
Hi there, thanks for reaching out. While the LatteGo does not come with a removable bean hopper, the lid of the bean hopper can be removed. This way, you can clean the bean compartment. We hope this helps, but do let us know if there are any further questions.
Hi, just got this machine and I couldn’t find the Aquaclean filter. Should it be included in the box or do I have to purchase it separately? I’m from France. Thank you!
@@Philips Thanks for your prompt reply! I apologize I wasn’t clear enough in my previous message. What I meant is that when your purchase the machine, is the filter included in the accessories just like the milk frother? Because in that case, I’ll return to the vendor and ask them to give me the filter since mine is missing in the box. I’m trying to determine if it was an oversight from the vendor or not 🙂 If the filter was to be purchased separately in the first place, then I’ll order one. Thank you so much for your assistance!
Thanks for clarifying for us. Could you share your country of residence? That way we can have a look and get you in contact with the right team to check it for you!
Hi there, and thanks for your interest. We would gladly assist you further on one of our other social media channels. We’re available 24/7 on Facebook (to.philips/6051yTMJt) and Twitter (to.philips/6053yTMJv). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Hi Heidi, thanks for reaching out to us regarding the coffee machines! Please bear with us whilst we obtain the most up to date information for you! We will update you as soon as we have an answer, thanks for your patience in the meantime!
I got this machine a few days ago. I am impressed by the espresso it prepared. Pretty good job Phillips! Btw dear Phillips representative can you please tell me what’s coffee option next to espresso button? Is it filter coffee like the one from drip machines?
Thanks for your kind words about the Philips Automatic Coffee Machines. We are very happy to hear that your experience has been a positive one, and do hope it continues to be that way. For your second question, the button next to the espresso option is just regular coffee. Attached is the user manual for reference (to.philips/60571AKwU) Hope this answers your question!
Hi, thanks for your comment. To achieve the perfect ristretto with your 1200 or 2200 Series Automatic Coffee Machine, it’s recommended to adjust the grinder to a fine setting for a strong espresso base. Begin by filling the bean hopper with espresso beans, ideally a dark roast for a more intense flavor. For the 1200 series, you can adjust the drink volume to the lowest setting for a concentrated ristretto. On the 2200 series, use the 'My Coffee Choice' feature to set the aroma strength to the highest level and adjust the coffee quantity to a small cup size. Remember, ristretto is typically served in a small 15-20ml volume, which is about half of a standard espresso. For detailed instructions, please refer to the user manual or the Philips support website. Enjoy your rich and full-bodied ristretto!
Hello Zim, thank you for your comment. There is no specific setting on this machine to make a latte, however, that does not mean that it cannot be made! If you skip the video to 5:51 minutes you will be able to watch the chapter on personalising drinks. You can change the settings to one that is suitable for your taste and makes yourself a drink that tastes similar to a traditional latte. We hope this helps!
Hi there, and thanks for reaching out. We would gladly assist you. The milk frother is detachable, but we would need to check with our product team if the LatteGo container can be used instead. Would you be so kind to reach out to our product team on Facebook (to.philips/6055J62wX) and Twitter (to.philips/6056J62wk). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Hi Ahmed, thanks for your comment. We understand that you’d like to purchase the LatteGo milk container for your 1200 or 2200 Series Automatic Coffee Machine. Unfortunately, the LatteGo milk container is not compatible with these models. We’re committed to providing our customers with the best possible experience, and part of that is ensuring compatibility and optimal performance of all our accessories with the intended models. We’d be happy to assist you in finding a compatible accessory for your coffee machine that meets your needs. Please feel free to reach out to us through one of our Social Media channels, or the support page on our website for any further assistance.
Can you tell me what kind of coffe can I put in the preground department? Is it strictly grinded espresso or I can fill the department with pregrinded black coffe ( turskih for example )?
Hi Oliver, thanks for reaching out! You can fill the pre-ground compartment with a pre-ground coffee of your choice. 😉 If you have any other questions, feel free to get in touch via Facebook or X.
Hi Archie, thanks for your comment. The LatteGo can definitely make a Caffè Latte. For all the product features you can take a look at the corresponding product page. There’s a link to said page in the description bar of the video. Hopefully that answers your question.
Today I bought this machine everything is self explanatory and working great. Just need to practice with the milk frother. Its over flows the mug without making it piping hot and I filled ⅓ of the cup. Is this normal or is everyone using a barista milk froth jug?
Hi there, thanks for reaching out. This is something that we would like to take a closer look at, but will require some additional information. Therefore, we kindly ask you to contact us via our other social media channels (Facebook, Instagram of X (Twitter)), so that we can do just that. We hope to hear from you.
is there some way for trash place where water and coffee pods go to prevent it from stink ? i get even mold in it if there are more pods .but we clean it everytime we see it there . we clean it every 2nd day when its full since we drink a lot . but is there some way some tablets or something like that to prevent that smell ? we dont smell it when we make coffee only when we try to clean it . thanks beforehand for answer :)
Thank for your message. The coffee button will result in a regular cup of coffee and espresso button will make a espresso. The espresso is a smaller coffee and is stronger than a regular coffee. We hope this helps.
@@Philips The temperature differs between the two functions?The espresso brews in higher temperature than the button coffee?What coffee should be use when my choice is coffee.I put in espresso beans for espresso and for coffee shall i use othew beans not espresso beans?I noticed that in the choice coffee the machine gives me a lot of coffee but my opinion is that in the choice "coffee" it gives me a "big espresso" that i means is very very strong coffee.
Thank you for your message. We don't recommend a certain type of coffee beans. If the regular coffee is too strong, then you can adjust the strength on the display. We hope this helps.
Hi Shiela, thanks for your question. To brew a latte, you would need to add steamed milk to your espresso. The option to adjust the milk quantity, however, is only available on the 3200 series machine. Hope this helps.
I have the 2200 for close to a year now. My first espresso always comes out watery and I usually toss it out. After that, it's fine. Is there anything I can do to fix that? I use Lavazza Aroma beans.
Im Using an Espresso Blend which is Colombia/El Salador blend and +%30 Robusta (to be boost the aroma of espresso, as our barista told) Try to be add your Beans an little bit of Robusta comblnation. On Machine, try lower water settings.
I just received my EP1220/04 back from a repair center (it's less than a year old) and was instructed to prime it according to instruction manual. When I did not see anything in instruction manual for "priming" I followed a RUclips video. The RUclips video shows the whole water tank being emptied out during this "priming" but mine barely shot any water out. Also, the blue light indicator for the Aqua Filter is on and I have no filter in it. I am presently out of them right now. Typically, that blue light is only on when there's a filter in water tank. Is all of this okay? I have to say that while our machine was at repair center we went back to making French press. It's delicious and so much easier than going through all of this for the sake of having an individual cup of coffee at any given moment.
Hello Danette, thank you for your comment. Please, reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6056KPzRy ) and Twitter (to.philips/6057KPzRJ). We would be more than happy to assist you further with this. Many thanks in advance! Hope to hear from you soon.
Parabéns excelente vídeo, uma duvida oque muda ao alterar o nível de intensidade do café, pois tenho uma dessa e vi que ao alterar entre os níveis de café nada muda nem o tempo de moagem pois cronometrei e o tempo é exatamente o mesmo entre os níveis , ou seja se manter o mesmo nível de agua, na intensidade do café não muda nada, parece só marketing
Olá, informo que quando a configuração do moinho é alterada a dureza do moinho varia, também é necessário ter em conta a manutenção da cafeteira por exemplo (descoqueamento, limpeza da unidade de preparação) pois pode afetar a qualidade da bebida, caso necessitar de alguma assistência técnica não hesite em contactar o privado
Is the water hardness still accurate if i left the swab unter the tap water for 5 to 10 seconds @Philips? I got all excited and skipped that part of the manual accidently ;) .. Mine is 4 so i was abit suprised.
We appreciate your enthusiasm in using our water hardness testing strip. According to the general guidelines, it's recommended to dip the testing strip in the water for just 1 second, then remove it, gently shake off any excess water, lay it on a flat surface, and read the results after one minute. If the swab was left under the tap water for 5 to 10 seconds, it's possible that this deviation from the recommended procedure may have affected the accuracy of the reading. We would advise performing the test again, adhering to the 1-second dip guideline to ensure an accurate reading of the water hardness.
Hello. I've bought today Philips Series 1200 and I really like the taste of cofee it makes but the rings in the waste basket aren't tight enough as I guess they should be. They are wet and formless. I didn't change any grinder settings (they are default). Neither I made any manipulations inside. Should I take any actions? Is it normal?
Hi there, we're sorry to hear about this! We advise you contact our social media team over at Facebook or Twitter (@PhilipsCare). Our colleagues there will be more than happy to help you out! Take care!
@@Philips no, sorry about my English, I'm learning. Let me try it again: you can select the size cup, small, medium and big, so I want to know how many milliliters have each one of those options. How many milliliters has the small one, the medium one and the big one. 😊 I really appreciate your help!
Crystal clear. Thanks for explaining. This machine (EP2220/14) allows you to adjust the settings of a drink to your own preference. After selecting a drink you can: 1 Adjust the aroma strength by tapping the aroma strength icon. There are 3 strengths, the lowest is the mildest and the highest is the strongest. 2 Adjust the drink quantity by tapping the drink quantity and/or the milk quantity icon (specific types only). There are 3 quantities: low, medium and high. You can also adjust the coffee temperature to your own preference (see 'Adjusting the coffee temperature') Hope this helps! ☕
Hi there, thanks for your question. Congratulations on your new 800 Series espresso machine! We kindly recommend getting in touch via one of the options mentioned on the contact page on our website (to.philips/6051vPSzP), so we can see how we can be of assistance with the missing AquaClean filter. Wishing you a nice rest of the week!
Thanks for reaching out. Please have a look at this page, for possible solutions. Please feel free to contact us through Facebook or Twitter (@Philipscare) if you need any further assistance.
Hi Lex, thanks for your comment. If you need assistance from our team, please indicate the model number of your machine, and we'll guide you through. :)
@@Philips also very watery on the EP 2200/10 model, followed manual and its brand new , seems to be commob may have to return. Also when i choose the ground coffee option it just dispenses hot water
Dear Philips support, is there an option to only heat the milk without frothering it ? And also can you explain the difference between the espresso brewing and the coffee brewing?
Hello Emanuel, thanks for your question. Espresso is brewed with more pressurized water that shoots through the ground coffee beans in under 30 seconds. This is different from making coffee, which relies on the slow filtering of hot water through the grounds. For more detailed information, you can visit this link: to.philips/6052KYKUM. In addition, the EP3241 is not designed to warm milk. We hope this answers your question. Feel free to get back to us if you need further advice. Thank you.
Dear philips support. I want to adjust and change the degree of coffee grinder. When can I do this function? In your vidio shows when the machine turns on and the grinder works at a time she changes the coffee grinder but I think it can be damaged. Can I adjust it when the coffee machine turns off ??
Hi Newsha, thanks for your comment. To adjust the grinder settings of your Philips espresso machine, you can follow these steps: 1) Open the lid of the bean container. 2) First place the adjustment key on the grinder adjustment knob, then press down the grind setting knob and turn it to the left or right. If there is an adjustment knob, no extra tool is needed, you can press it down and turn it left or right. 3) Turning it a notch left or right, adjusts the setting. There will be either dots or numbers to indicate the grind setting. A smaller dot/number equals to a smaller particle size. 4) Try brewing two to three cups of coffee to taste the difference. The sensor will make the adjustments to the amount of time the grinder spins to make sure that the correct amount of coffee is being ground and as a result you will have an optimal shot of espresso. We hope this helps! Feel free to send us a message on one of our Philips Home Living pages (Twitter or Facebook) if you have other questions.
@@Philips thanks but I don’t underestand your help about you said : (First place the adjustment key on the grinder adjustment knob). It means that I should first turns the coffee machine on then press espresso key and while the machine works, adjust the degree of grinder? or it’s not important to turns it on for adjustment ?!
Hi again! The grinder setting of your Espresso machine can be adjusted by using the grind setting knob inside the bean container. In some machines you will need to use the back of the handle of the pre-ground scoop as an adjustment key. It is the same if you complete this process while the machine is on or off. We hope this helps!
Hi there, thanks for asking. Yes, you can, but depending on the water hardness and use of the device, the device may ask for descaling sooner than it is supposed to. Hope this helps!
Thanks for your question here, Ra. You can find the user manual here for instructions about the types of coffee you can make here: to.philips/6056GTXim. Cheers!
You may also see these and ask anything for instant reply Ra. Ahmad and see how to do it with that: ruclips.net/video/wffBzDGi2yc/видео.html ruclips.net/video/E1m8Rd67ETg/видео.html
Hi George, thanks for your interest in our Series 1200 and Series 2200 espresso machines! All our products that relate to food or coffee abide by strict food safety regulations. Our espresso machines are indeed BPA free. If there's anything else you'd like to know, don't hesitate to ask. We wish you a good week!
Hi Yazan, thanks for your question regarding the 1200 and 2200 Automatic Coffee Machines! These specific models have been designed for home use. If you are you looking for a model to be used for another reason, then could you send us a Private Message confirming your location, as then we can forward you relevant information for your region.
Thanks for getting back, Yazan. We are afraid we haven't fully understood your question. Could you elaborate a little more? We will hear from you. Thanks!
Dunno why my coffee always too acid.. no matter what coffee i use.. is something to do with settings? but also tried to adjust grinding.. water temperature? is it possible to set?
Hi there, Andrea. Thank you for your message. Can you please provide us with the model number of your device? Then we'll be able to assist you further.
You can find how to set temperature with these Andrea Pirlo! Also ask anything for instant reply: ruclips.net/video/wffBzDGi2yc/видео.html ruclips.net/video/E1m8Rd67ETg/видео.html
Hi there, thank you for reaching out to us. It is not obligated. You could try to do it anyways and compare it with not filtering. If you have any further questions, please let us know. :)
Dear Philips support, I have owned the 2200 espresso machine for about a year now. Is it possible to check the stats of the machine, like how many cups were made during its lifetime?
Hi there, thank you for reaching out. Unfortunately it is not possible to check this with the 2200 model .If you have any other questions, feel free to let us know :)
@@Philips i am from pakistan and i would have to order this from someone in usa or australia. could u tell me would i also need to order extra filters with this to get hassle free ?
Hi, thanks for your interest in our Automatic Coffee Machines ☕ There are different versions of both series, but in general the 2200 will have slightly more features, such as aroma strength settings than the 1200. You can find more details here: to.philips/60543pn6y We hope this helps!
Hello Kayley, thanks for reaching. The LatteGo 1200 does not come with an AquaClean filter included, and can be purchased separately. We hope this helps, but let us know if there are any further questions. Wishing you a pleasant day.
No, for making Coffee, you need the water to be cooked, within this machine, to make a certain pressure, so the machine can pump it thru its pipes, to the coffee cup. If you want to have a colder coffee, you need to add cold water afterwards, and so the taste will change too. So, be aware if you want colder coffee, you make the coffee more strong, and so you can add cold water more easier.
Of course Supoflex! Described here how to set temperature and ask anything for instant reply: ruclips.net/video/wffBzDGi2yc/видео.html ruclips.net/video/E1m8Rd67ETg/видео.html
How do we adjust the automatic turn off timer ? I set it to 90 minutes i think some months ago but i forgot how I did, i think i had to keep some button pressed down
Hi, thanks for your comment! You should be able to find all the information you are looking for at this link:- to.philips/6057JfJ4d Should you require any further help, please, reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6058JfJ4e ) and Twitter (to.philips/6059JfJ45). We hope this helps!
Dear Philips, I would like to ask something. I have series 2200. I put my pre ground coffee in machine. Then select the pre ground option. But the machine gives me just water like there is no coffee inside. Why is it happening?
Hi there, thanks for reaching out. We'd gladly look into that for you. However, we can do that better via our regular support channels. Please visit our website connected to your country of residence. Thanks!
@@Philips Turn the machine off..Press and hold the button for Coffee level, it lights then I press it again to highes level (3 lights) and after that I press the button for making coffee. The machines beeps that the command is ok but I still think the coffee is not enough hot
Thanks for elaborating, Ferocom! Would you also kindly indicate the exact model number of your coffee machine, along with your country of residence, and we'll look for possible solutions. :)
Thank you for your response! We've forwarded your issue to our local team. They will contact you within this same thread shortly. If you have any additional questions, please let us know.
Thanks for your question! When the calc clean light is steady on, it also means that the espresso machine needs to be descaled. If there's anything else you'd like to know, don't hesitate to ask. Wishing you a nice week!
You may see these to see all details Arkt1. You may ask anything for swift reply: ruclips.net/video/wffBzDGi2yc/видео.html ruclips.net/video/E1m8Rd67ETg/видео.html
When I first bought it, I was able to get milk foam up to half of the glass, but for the last 2 weeks, there is no milk foam, it just boils the milk! what is the problem?
Hello Ugur, thanks for reaching out. We are sorry to hear this is happening. There may be different reasons why your machine is not frothing milk as you expect. Please have a look at the following link for a few troubleshooting tips: to.philips/6053zKvbc. Feel free to get back to us on Facebook (to.philips/6054zKvbY ) or Twitter (to.philips/6055zKvbl) if the problem persists. Thank you.
Hi, i have Philips 1200 espresso machine, i set it at finest grinder settings, but even after 3 months of using and few hundred shots, the water flows too fast, only 6 seconds from the time it starts coming out untill it stops. I was reading it should be about 20 seconds. Even if i use max amount of coffee beans (3/3), its still only 6 seconds. Is that normal, or how do i fix it?
Hello, thanks for reaching out. We would like to take a closer look to see how we can assist you. As this will require some additional information, in order to do so, please contact us via Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: to.philips/6052YqFlk. Talk to you soon.
Help!Each time i use the machine i do the exact things you guys show but after i do all the things it says insert drip tray and ground container and i dont know what to do?????
Hi, Lebibe. Thanks for reaching out. We regret to hear that you're facing problems to assemble your coffee machine. Could you share your location, along with a photo of the product details that you will find on the back of your machine's service door? Hopefully we can help you out with a few tips. Awaiting your reply!
Hi there. We kindly suggest you to reach out to us via Social Media. We can assist you there and help you find the test strips! Please share your coffee machine model number and your country of residence via Twitter (@PhilipsCare) or Facebook (@Philips). We hope to hear from you soon! :-)
i am from pakistan and i would have to order this from someone in usa or australia. could u tell me would i also need to order extra filters with this to get hassle free ?
Hi there, Jose. Thanks for your question here. It is normal that a bit of water is released from the machine after the coffee is served. However, this should not be a big amount. If it is, please contact us on Facebook (@Philips) or Twitter (PhilipsCare), so we can assist you properly. Cheers!
@philips carina ep1200 worked fine for 2 weeks, then coffee started coming out to the drip tray, instead of from the spout in front, sometimes a bit of coffee comes out from the spout, but most is leaked to the tray, do you have specific guide to troubleshoot this ? PLEASE HELP
Hi Elva, thank you for reaching out. How unfortunate to hear you are having troubles with your coffee machine. We'd be happy to help you. In order to do so, we'd need some more details. Could you please reach out to us on Facebook (Philips) or Twitter (@PhilipsCare)? By using the private messages on those channels, it will be easier to assist you properly. Hope to hear from you soon! 😊
Hi there, thanks for leaving this comment. We'd like to investigate this further, so we encourage you to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare) sharing a video of the issue. That way we can get a better understanding of the sound you're referring to! We hope to speak to you soon. :)
Hi, we hope you're doing well. If you're still experiencing an issue with your coffee machine or if you have a question, feel free to reach out to us on social media. We'll be happy to help. 🙂
Thanks for your query, Panda, and congrats on your new coffee machine! ☕ We would love to assist you on this. Could you please let us know the model number of your machine, so we could find suitable solutions to your concern? :)
@@Philips I have the 2200 series EP2220 . Also when I did the strip test for water harshness the strip remained as is ( I used reverse osmosis filtered water). So I just decided to set water harshness to 1.
Thanks for letting us know. If this is the first time using your espresso machine, it is normal that the first brewed coffees are watery as the system is still adjusting. Try to brew a few more cups of coffee in order to optimize the extraction of the coffee with the compactness of the ground coffee. It can also be the case the brew group is dirty. We recommend rinsing the brew group weekly as a dirty brew group filter can cause a bad water flow and affects the coffee taste. To clean it, follow the steps below: -Switch OFF the machine and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds) -Open the service door and remove the brew group by pressing the “PUSH” button to the right side, hold it, and pull it towards you -Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back. For more information, you can check the following link here: to.philips/6053G1dW9. Hope this helps. :)
Thank you for doing the harshness test. Next up, you switch off the machine, tap and hold the aroma strength icon until all lights in the icon go on. Then, tap the aroma strength icon 1, 2, 3 or 4 times. The number of lights that are on should be the same as the number of red squares on the test strip. When there are no red squares on the test strip (so all squares are green) please select 1 light. When you have set the correct water hardness, press the start/stop button. Finally, press the on/off icon to switch on the machine. Let us know if this has been useful. :)
Hey SP, thanks for your message. We're happy to assist. What do you mean exactly by "three espresso levels"? Does it mean three cups of expresso? Also, it would be great if you could share the model number of your appliance? It can be found on the inside of the service door. Thanks in advance, we're awaiting your reply.
@@Philips Thank you for the quick response. I mean after turning the machine on and selecting the espresso option, I need to decide on the amount of water, which has three-levels (red light). What does each level correspond to in terms of (ml). The model number is - EP2220/10.
Hi there, thanks for your message. We'd like to get our product team involved on this one. Could you reaching out to us via a private message on Twitter or Facebook? That helps them ask for more details. Hope to hear from you on there!
Hi Danette, thank you for reaching out. :) Are you following the manual instruction for the descaling procedure? Before starting, you should remove the LatteGo or milk frother, empty the coffee ground container and water tank and remove the AquaClean water filter. This should do the trick! Let us know if it works.
Hi Danette, just checking in one last time. Were the suggestions we provided in our first reply helpful at all? If not, we encourage you to send us a message on either Facebook (to.philips/6058ycw1u) or Twitter (to.philips/6059ycw1R) where we can assist you further. Our team is available 24/7 and is happy to help. :) Hope to speak to you soon!
Remélem, csak a lámpa világít, nem a "gomb gyulladt ki". Azt jelzi, hogy megtelt a zacctartó / csepegtető tálca. Be kell kapcsolni a gépet és bekapcsolt állapotban kiüríteni a zaccot, kiönteni a vizet. És utána visszarakni.
Hi George, thanks for your comment. We’re sorry to hear that you’re experiencing this issue with the LatteGo. One of the reasons why no water is being drawn from the water tank could be because there is trapped air blocking the water supply. You can follow the steps below to solve the issue: 1. Switch OFF your machine 2. Empty the water tank and remove the AquaClean filter (or any other water filter your machine is using) 3. Fill the water tank with water and place it back in position 4. Switch the machine back ON. When the machine is heated up, select hot water and dispense 2-3 cups of hot water If you use an AquaClean water filter, follow these extra steps to make sure the filter is prepared and correct installed for use: 1. Shake the AquaClean water filter for 5 seconds 2. Hold the filter upside down in a container/bowl with water until no more air bubbles come out 3. Place back the filter into the water tank and fill the water tank with water 4. Restart the machine and switch it off and back on 5. Select hot water and dispense 2-3 cups of hot water. If the issue still persists, we kindly advise you to contact our customer service through one of our Social Media channels, or reach out via the support page on our Philips website. That way we’ll be able to assist you further.
Hello, i have a hotel and plan to order this product for guests on Buffee table to use it by them could someone who already has it please tell me do you think if it would be too hard for them to use it by them? We also have filter coffee and cappucino coffe to mix it beside this so they have other options. I hope someone answers me before buying it thank you !
Hello, thanks for reaching out. We are sorry to hear your coffee machine doesn't seem to work properly. Can you please share your model number with us? You can find it imprinted inside the service door. This way we can provide specific advice. Thank you!
Thanks for sharing the model number, Christin. There may be different reasons why coffee is not coming out properly. Please try the following tips: 1. The brew group may need to be cleaned or lubricated (check pages 12-14 of user manual: to.philips/6050M5o92). 2. The issue may occur if you have changed to another type of coffee beans or haven't used the machine for a long time. Please brew 5 cups of coffee to allow the machine to complete its self-adjustment procedure. 3. The pre-ground coffee compartment may be clogged. Switch off the machine and remove the brew group. Open the lid of the preground coffee compartment and insert the spoon handle into it. Move the handle up and down until the clogged ground coffee falls down. Please let us know if this solves the issue!
Hi Har, thank you for reaching out to us. We're sorry to hear that you're experiencing some issues with your machine. We'd love to take a closer look and assist you further. Please feel free to contact our product specialists through Facebook or Twitter by sending us a message. We hope to hear from you soon!
The biggest difference between the two is definitely that the 2200 has an automatic LatteGo milk frother. Whilst the 1200 has a panarello (a manual frother). So there's a bit more expected from the user if you want to make a cappuccino for example. The 2200 does it with a press of the button, but on the 1200 you'll need to froth the milk and mix it in with the espresso yourself.
@@Philips this is not true. LatteGo is a separate system available in the model 2231, 2236, 2235. The difference between 1200 and 2200 is in an aroma tray and the silver strip around the touchscreen.
I received the machine minutes ago. In first start some cold water came from coffee part. Nothing came from the steam side. In Aquaclean, only cold and very dirty water came from the all outlets. I am confused now. Watching other videos. Isn't it a big deviation what I experience and what here is told?
Hi there, thanks for reaching out to us. It's strange to hear some dirty water came from the outlet. Did you already try making some coffee? Does that work? Hope to hear from you.
I recorded the dark water coming from the outlet. We aquacleaned it for 3-4 times. Then it turned to relatively clean looking fluid. This movie above also says that there would be ot water coming from steam stout. But it didn't. We drank coffee but not sure this machine is functioning properly or cleanly. Should we put the Aqua clean filter mounted during the operations?@@Philips
Hmm....this is quite odd indeed. We would like to look into this further, but will require some additional information to do so (pictures and videos). Therefore, we kindly ask you to contact us via Facebook or X (Twitter). We hope to hear from you there!
Hi there, thanks for getting back to us. You can find our Facebook page here: to.philips/6056RR8Ym. We're looking forward to speaking to you there soon.
I have the 1200 series , after 5 months of use i have seen that espresso on setting 2 is now about 40 ml, before that used to be 45 ml. Since settings 1 and 2 are not programmable , how has this happened? Why is now my espresso shorter than before - Same coffee beans, same temperature, same coffee bean settings. How do i fix this?
@@Philips Not sire what difference does it make, i am in East Europe. But if there are no troubleshooting instructions i don't want to bother and go to an official shop for checks. I will simply program the last setting to deliver 45 ml and that's it
What’s the problem if a press the aroma button for 3 seconds to have pre ground coffee and it never lights up the ground icon. It just keeps going to the whole bean lights.
Hi there, thanks for asking. Could you please share your country of residence with us? This way we can connect you with our local product experts to look into this further. Awaiting your reply.
Thanks for sharing! We're not totally sure about this - you should be able to brew a double shot of espresso with pre-ground coffee. In this case we recommend contacting the product team directly on +1-833-737-1212 (Monday to Friday: 09:00am - 06:00pm EST). They'll be happy to share some more information with you!
@@Philips hey so I called the number. First time I was on hold for 20 minutes so I had to hang up and call back. Called back and finally got someone on the phone. The lady who answered had a bunch of talking in the background and after I explained everything, she said she had to put me on a hold, I said okay, then I was switched to a voice prompt that told me to call the number I was on the phone with and hung up on me. I’m pretty frustrated. The espresso button won’t even put out coffee anymore. It’s just water. I’ve filled the coffee compartment twice after cleaning it out to see if that was the problem. I wish I had a normal coffee maker back 😞
Hi there, thanks for reaching out to us. The machine displayed in the video is the EP2220. You can find it here: to.philips/60511nopZ. Hope this helps. If you have any further questions, just let us know. :)
Hi i have a Philips 2220/10. I have a problem when i choose Coffee in pre-ground coffee mode. Pre-ground normally works for espresso choice. But It just gives water in coffee choice mode. How can i fix this problem?
Thanks for taking the time to reach out. It's too bad that your coffee has been a bit watery, and we would like to look into this a bit more. Watery coffee is usually the result of the brew group being dirty or needing to be lubricated. You can clean the brew group by removing it from the machine, rinsing it under the tap, and then letting it dry. We hope this helps out, but do let us know if we can assist with anything else. :)
@@Philips The machine is brand new doesnt even have a month of use normal coffee with beans is good but when i use pre ground coffee in the second comparment i get water and pretty much no coffee so i dont think its the brew group (whatever that is)
Hmm, this is indeed strange. Are you brewing coffee like described on this page of the user manual: to.philips/60531iWHV. We hope to hear from you soon!
Hi there Gigi, thank you for your question. To assist you better, could you tell us the model number of the machine? This can be found on the product sticker on the machine (usually on the back or inside). We hope to hear back from you soon. :)
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This is such good marketing. This will be the first ever coffee machine that I'm gonna buy and I was a little bit nervous because I didn't exactly know how to properly use it. This video is a great, simple and easy way to show us how it works. Thanks guys!
Hi there, thanks for your comment! We're glad to hear that you find this video helpful. Are you going for the Series 1200 or 2200? Either way: enjoy your new espresso machine! And don't hesitate to let us know in case you have any questions about it in the future. :)
I wish I could have talked you out of it.
Qu'elle est la différence@@Philips
This is better than reading the small print instructions
Just got mine set up and tried it this morning. It REALLY makes a truly delicious cup of coffee!
I'd usually take a tumbler of coffee to carry to work. (12 oz). Using the '2' Cups of Coffee on the largest quantity is perfect.
Everything else, so far, is great!
Perfect. I bought it before couple of days, and I think its best stuff I bought last few years.
Hi there, thank you so much and enjoy your new LatteGo 😀
i just bought but the coffe very light
@@ba7bi7o Get a better bean.
I just ordered mine from your site, in Hungary I was able to get ahold of it for way below 300 bucks, crazily good deal, can't wait!
This video was really helpful. My machine just arrived and it's my first ever espresso machine. I allready love the cappuccino!
Glad to hear it was helpful Erik! Have a great rest of your day and enjoy that nice cup of coffee!
Got mine today. Instead of reading the manual, I just watched this video. Enjoying my first cup of coffee while typing my comment.
@@Philips I need huge quantity of this product wholesaler for export.. please me how to get it..
This brand’s products (in any section) always make a good representation of the brand.
Hard for something to be bad.
Just bought it in Costco and super stoked to get it
I have used this coffee machine for an year. Loved it . And I have purchased one more after relocation.
So it only lasts 1 year?
For 300$ I paid for this one it totally worth it, and I had an old real espresso machine , decided to move to automatic and it doesn't disappointed.
Where did u get for 300?
Just bought Last week, i ador it!! Thank you Philips!!!
How's the taste? Is it similar to the Starbucks amricano?
Today i bought this machine and used an local coffee of our neighborhood!
Philps equals Quality and Confidence, And that cases good coffees :)
Also when coffee will be grinds, its smells amazing :) (I was using 6 Number Grinds, its looks like suits to me.)
Price was reasonable for our economy.
Had no idea that Philips had this kind of coffee maker. I just bought a Smarter coffee maker and the Nespresso Lattissima. This one seems better because you can use whole beans and not be restricted to buying only capsules.
Philips is one of the LARGEST maker of superautomatic coffee makers in the world. It's commonly known by the Saeco brand or Philips Saeco.
You may also see these and ask anything for instant reply Brendiüx:
ruclips.net/video/wffBzDGi2yc/видео.html
ruclips.net/video/E1m8Rd67ETg/видео.html
Deutsch bitte
Warum wird keine Erklärung auf deutsch gesendet wier sind doch Europa oder nicht
Öffentliche Antwort von ihnen
This is awesome! Mine should be arriving soon.
Wow i have never seen making a coffee with this much complexity!
@@IronMan-jj2fd this is the best thing that happened to my kitchen in a long time. I've been using it since October and a few weeks ago I had to go 1 day without it (was waiting on a water filter for it) and used the old, regular coffee maker and the coffee tasted to different. It had almost no taste, the aroma was non existent. If you like coffee this thing is a must.
@@oda0111 u must be a coffee lover i guess😄
@@IronMan-jj2fd yeah, I think I am. Didn't know it before getting this :)) Also I realised how much I was overpaying for Starbucks
@@oda0111 ohh
have this coffee machine more than 1 year and absolutely love it . we drink just espresso so its perfekt for price and what it can do . until now there wasnt any sign it need calc clean with i was stressed how it cant do that but i guess filter work perfektly even though we have hardest water type. my older one just 50 eur cheaper and manual broke because water from Delon...... and need to say Philips have really perfect one . someone said it will show for cal/clean after maybe 5th or 6th filter change.
Do we keep the filter in the water tank all the time?
Hi Mohamed, thanks for your message. If you'd like to keep using it, it's recommended to leave it in. If you would like to deactivate it however, that's possible as well! Have a look at the following instructions in that case: to.philips/60583pTz0
We hope this helps!
Love the video. So clear . Make me buy the machine instead of the smeg one
Good coffee machine. Do one needs to empty the water container every evening ore before a longer period (holiday) not using to prevent buildup off bacteria? Or does the Aquaclean container has to be kept wet?
Hi, great to hear that you're satisfied with your machine!
The Aqua clean filter should take care of the cleaning for you. The only reason to clean it in between, is whenever you feel like it could use an extra rinse!
Already bought it perfect!!!
köszönöm szépen, sikerült beindítani!!!😁😁😁
Hello, do we know the coffee doses for each intensity level? Very good video.
Hello, do you also see light on the sides of the display? In the video and on the Internet, everything looks like a beautiful black panel, but mine looks cheap and I can see traces of light diodes through the edges.
Hi, thank you for your comment. We're sorry to hear about the issue you're experiencing with your Automatic coffee machine display. The light you see on the sides of the display is not typical and may indicate a manufacturing defect or an assembly issue. The display should indeed appear as a seamless black panel without visible light diodes. We recommend checking the assembly. Ensure that all parts of the machine are properly assembled and securely in place. If the issue persists, we kindly advise to contact our customer support team. They can provide further assistance and, if necessary, arrange for a repair or replacement. You can reach out to our team through one of our social media channels, or the support page on our website.
Perfect job. great machine💪💪
Hi I bought this machine yesterday and I was wanting to know how to do a long black or is it just press the coffee button?
Hello, thank you for reaching out. We are happy to assist you with your query. To make a long black with your Series 1200 espresso machine, you need to follow these steps:
1. Fill the water tank with fresh water and insert it into the machine.
2. Turn on the machine and wait for it to heat up.
3. Place a cup under the coffee spout and press the coffee button once. The machine will dispense a single shot of espresso.
4. Fill a kettle with water and bring it to a boil.
5. Pour hot water over the espresso in your cup until you reach the desired strength and volume of your long black.
We hope this helps you enjoy your coffee. If you have any other questions or concerns, please do not hesitate to contact us again. Have a nice day!
Hoe is de melkopschuimer? Is dit makkelijk te doen, goed dik schuim?
Hallo Esther, dankjewel voor je vraag. De klassieke melkopschuimer gebruikt stoom om eenvoudig zijdezacht melkschuim voor je cappuccino te maken. Volgens onze tests produceren halfvolle koemelk, volle koemelk, sojamelk en lactosevrije melk consistent goed melkschuim, dus het zal niet moeilijk zijn om goed schuim te produceren wat je voorkeur ook zal zijn. Hopelijk kun je hiermee verder. Als je nog verdere vragen hebt. Voel je dan vrij om ze te stellen. We helpen graag! Groetjes, Albert.
Is there any instructions on how to replace bean or emptying bean hopper?
Hi there, thanks for reaching out. While the LatteGo does not come with a removable bean hopper, the lid of the bean hopper can be removed. This way, you can clean the bean compartment. We hope this helps, but do let us know if there are any further questions.
@@Philips so the only way to empty the bean hopper is by brewing coffee until its empty?
It's possible to scoop up the beans after removing the lid of the bean hopper.
Hi, just got this machine and I couldn’t find the Aquaclean filter. Should it be included in the box or do I have to purchase it separately? I’m from France. Thank you!
Hi there Truc-Mai, thank you for reaching out. The AquaClean filter can be bought separately. If you have any other questions, feel free to ask!
@@Philips Thanks for your prompt reply! I apologize I wasn’t clear enough in my previous message. What I meant is that when your purchase the machine, is the filter included in the accessories just like the milk frother? Because in that case, I’ll return to the vendor and ask them to give me the filter since mine is missing in the box. I’m trying to determine if it was an oversight from the vendor or not 🙂
If the filter was to be purchased separately in the first place, then I’ll order one.
Thank you so much for your assistance!
Thanks for clarifying for us. Could you share your country of residence? That way we can have a look and get you in contact with the right team to check it for you!
@@Philips I live in France. Thank you for your help!
Thanks for sharing. We will forward you to our local team and they will get back to you as soon as they can, right here. Have a nice day!
hi. im going to buy one. is it compulsory to the aqua clean filter? Im using filtered water anyway.
Hi there, and thanks for your interest. We would gladly assist you further on one of our other social media channels. We’re available 24/7 on Facebook (to.philips/6051yTMJt) and Twitter (to.philips/6053yTMJv). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
how does the steamer perform? does it really sweeten the milk?
Hi, I would like to know if this contains BPA or if coffee is soluble in microplastics or other harmful substances from plastic parts?
Hi Heidi, thanks for reaching out to us regarding the coffee machines! Please bear with us whilst we obtain the most up to date information for you! We will update you as soon as we have an answer, thanks for your patience in the meantime!
Hi Heidi, thanks for your patience! Could you send us a Direct Message confirming your country of residence? We look forward to your reply!
Goeie vraag, maar nog geen antwoord hier gezien..
I am so getting this after reviewing the Smeg.
Thanks for sharing this! We're beyond glad to hear that you're choosing Philips for your new espresso machine. ☕ You won't regret it. 😉
I got this machine a few days ago. I am impressed by the espresso it prepared. Pretty good job Phillips! Btw dear Phillips representative can you please tell me what’s coffee option next to espresso button? Is it filter coffee like the one from drip machines?
Thanks for your kind words about the Philips Automatic Coffee Machines. We are very happy to hear that your experience has been a positive one, and do hope it continues to be that way. For your second question, the button next to the espresso option is just regular coffee. Attached is the user manual for reference (to.philips/60571AKwU)
Hope this answers your question!
what would be the recommended setting to make ristretto?
Hi, thanks for your comment. To achieve the perfect ristretto with your 1200 or 2200 Series Automatic Coffee Machine, it’s recommended to adjust the grinder to a fine setting for a strong espresso base. Begin by filling the bean hopper with espresso beans, ideally a dark roast for a more intense flavor. For the 1200 series, you can adjust the drink volume to the lowest setting for a concentrated ristretto. On the 2200 series, use the 'My Coffee Choice' feature to set the aroma strength to the highest level and adjust the coffee quantity to a small cup size. Remember, ristretto is typically served in a small 15-20ml volume, which is about half of a standard espresso. For detailed instructions, please refer to the user manual or the Philips support website. Enjoy your rich and full-bodied ristretto!
Hi Phillips, can i make latte with this machine? if can.. how?
Hello Zim, thank you for your comment. There is no specific setting on this machine to make a latte, however, that does not mean that it cannot be made! If you skip the video to 5:51 minutes you will be able to watch the chapter on personalising drinks. You can change the settings to one that is suitable for your taste and makes yourself a drink that tastes similar to a traditional latte. We hope this helps!
Hi Philips. Can the milk frother of EP2220/10 be detached and fitted with a LatteGo container?
Hi there, and thanks for reaching out. We would gladly assist you. The milk frother is detachable, but we would need to check with our product team if the LatteGo container can be used instead. Would you be so kind to reach out to our product team on Facebook (to.philips/6055J62wX) and Twitter (to.philips/6056J62wk). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Managed to contact Philips Facebook team. Thanks.
That's great to hear! Feel free to let us know if we are able to provide you with any further assistance through here :)
Can i buy the lattego milk container and install it to this ?
Hi Ahmed, thanks for your comment. We understand that you’d like to purchase the LatteGo milk container for your 1200 or 2200 Series Automatic Coffee Machine. Unfortunately, the LatteGo milk container is not compatible with these models. We’re committed to providing our customers with the best possible experience, and part of that is ensuring compatibility and optimal performance of all our accessories with the intended models. We’d be happy to assist you in finding a compatible accessory for your coffee machine that meets your needs. Please feel free to reach out to us through one of our Social Media channels, or the support page on our website for any further assistance.
Can you tell me what kind of coffe can I put in the preground department? Is it strictly grinded espresso or I can fill the department with pregrinded black coffe ( turskih for example )?
Hi Oliver, thanks for reaching out! You can fill the pre-ground compartment with a pre-ground coffee of your choice. 😉 If you have any other questions, feel free to get in touch via Facebook or X.
Can it make latte ?
Hi Archie, thanks for your comment. The LatteGo can definitely make a Caffè Latte. For all the product features you can take a look at the corresponding product page. There’s a link to said page in the description bar of the video. Hopefully that answers your question.
Today I bought this machine everything is self explanatory and working great. Just need to practice with the milk frother. Its over flows the mug without making it piping hot and I filled ⅓ of the cup. Is this normal or is everyone using a barista milk froth jug?
Hi there, thanks for reaching out. This is something that we would like to take a closer look at, but will require some additional information. Therefore, we kindly ask you to contact us via our other social media channels (Facebook, Instagram of X (Twitter)), so that we can do just that. We hope to hear from you.
is there some way for trash place where water and coffee pods go to prevent it from stink ? i get even mold in it if there are more pods .but we clean it everytime we see it there . we clean it every 2nd day when its full since we drink a lot . but is there some way some tablets or something like that to prevent that smell ? we dont smell it when we make coffee only when we try to clean it . thanks beforehand for answer :)
Hi!I bought this machine recently.Can you explain me please what is the difference between coffee and espresso buttons?
Hi there, thank you for reaching out. We'd like to check this for you. Could you tell us the model number? Looking forward hearing from you.
@@Philips My model is philips ep2221/40.I cannot understand the difference.Please help me!
Thank for your message. The coffee button will result in a regular cup of coffee and espresso button will make a espresso. The espresso is a smaller coffee and is stronger than a regular coffee. We hope this helps.
@@Philips The temperature differs between the two functions?The espresso brews in higher temperature than the button coffee?What coffee should be use when my choice is coffee.I put in espresso beans for espresso and for coffee shall i use othew beans not espresso beans?I noticed that in the choice coffee the machine gives me a lot of coffee but my opinion is that in the choice "coffee" it gives me a "big espresso" that i means is very very strong coffee.
Thank you for your message. We don't recommend a certain type of coffee beans. If the regular coffee is too strong, then you can adjust the strength on the display. We hope this helps.
Hi. May I know if this coffee machine can make a normal latte? Or should I get the 3200 model? I’m looking for the info that can make normal latte
Hi Shiela, thanks for your question. To brew a latte, you would need to add steamed milk to your espresso. The option to adjust the milk quantity, however, is only available on the 3200 series machine. Hope this helps.
Ok noted, so I’ll get the 3200 series. Thank you! :)
I have the 2200 for close to a year now. My first espresso always comes out watery and I usually toss it out. After that, it's fine. Is there anything I can do to fix that? I use Lavazza Aroma beans.
Mine too.. I tried diffrent coffee bigger beans and its just fine now
@@MarcusAnthony023 what are you using?
Im Using an Espresso Blend which is Colombia/El Salador blend and +%30 Robusta (to be boost the aroma of espresso, as our barista told)
Try to be add your Beans an little bit of Robusta comblnation.
On Machine, try lower water settings.
I just received my EP1220/04 back from a repair center (it's less than a year old) and was instructed to prime it according to instruction manual. When I did not see anything in instruction manual for "priming" I followed a RUclips video. The RUclips video shows the whole water tank being emptied out during this "priming" but mine barely shot any water out. Also, the blue light indicator for the Aqua Filter is on and I have no filter in it. I am presently out of them right now. Typically, that blue light is only on when there's a filter in water tank. Is all of this okay? I have to say that while our machine was at repair center we went back to making French press. It's delicious and so much easier than going through all of this for the sake of having an individual cup of coffee at any given moment.
Hello Danette, thank you for your comment. Please, reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6056KPzRy ) and Twitter (to.philips/6057KPzRJ). We would be more than happy to assist you further with this. Many thanks in advance! Hope to hear from you soon.
Parabéns excelente vídeo, uma duvida oque muda ao alterar o nível de intensidade do café, pois tenho uma dessa e vi que ao alterar entre os níveis de café nada muda nem o tempo de moagem pois cronometrei e o tempo é exatamente o mesmo entre os níveis , ou seja se manter o mesmo nível de agua, na intensidade do café não muda nada, parece só marketing
Olá, informo que quando a configuração do moinho é alterada a dureza do moinho varia, também é necessário ter em conta a manutenção da cafeteira por exemplo (descoqueamento, limpeza da unidade de preparação) pois pode afetar a qualidade da bebida, caso necessitar de alguma assistência técnica não hesite em contactar o privado
Is the water hardness still accurate if i left the swab unter the tap water for 5 to 10 seconds @Philips? I got all excited and skipped that part of the manual accidently ;) ..
Mine is 4 so i was abit suprised.
We appreciate your enthusiasm in using our water hardness testing strip. According to the general guidelines, it's recommended to dip the testing strip in the water for just 1 second, then remove it, gently shake off any excess water, lay it on a flat surface, and read the results after one minute. If the swab was left under the tap water for 5 to 10 seconds, it's possible that this deviation from the recommended procedure may have affected the accuracy of the reading. We would advise performing the test again, adhering to the 1-second dip guideline to ensure an accurate reading of the water hardness.
@@Philipsis it mandatory to use the water hardening test, I use bottled water to fill the tank
Hello.
I've bought today Philips Series 1200 and I really like the taste of cofee it makes but the rings in the waste basket aren't tight enough as I guess they should be. They are wet and formless.
I didn't change any grinder settings (they are default). Neither I made any manipulations inside.
Should I take any actions? Is it normal?
Hi there, we're sorry to hear about this! We advise you contact our social media team over at Facebook or Twitter (@PhilipsCare). Our colleagues there will be more than happy to help you out! Take care!
@@Philips I don't use any of these services :( I think I will try to get some help from the shop where I bought this machine. Thank you.
Is it very noisy when brewing or no? The current Phillips espressomachine we have right now is SO NOISY!
How many milliliters does each level of water have? Thanks 😊
Hi Narshelli, we're not completely sure if were following you. Do you mean how many milliliters does the water container have? Please let us know. :)
@@Philips no, sorry about my English, I'm learning. Let me try it again: you can select the size cup, small, medium and big, so I want to know how many milliliters have each one of those options. How many milliliters has the small one, the medium one and the big one. 😊 I really appreciate your help!
Crystal clear. Thanks for explaining. This machine (EP2220/14) allows you to adjust the settings of a drink to your own preference. After selecting a drink you can:
1 Adjust the aroma strength by tapping the aroma strength icon. There are 3 strengths, the
lowest is the mildest and the highest is the strongest.
2 Adjust the drink quantity by tapping the drink quantity and/or the milk quantity icon
(specific types only). There are 3 quantities: low, medium and high. You can also adjust the coffee temperature to your own preference (see 'Adjusting the coffee
temperature')
Hope this helps! ☕
You may see these and ask anything for instant reply:
ruclips.net/video/wffBzDGi2yc/видео.html
ruclips.net/video/E1m8Rd67ETg/видео.html
I bought an 800 model and it did not come with the aqua clean filter. What do I do?
Hi there, thanks for your question. Congratulations on your new 800 Series espresso machine! We kindly recommend getting in touch via one of the options mentioned on the contact page on our website (to.philips/6051vPSzP), so we can see how we can be of assistance with the missing AquaClean filter. Wishing you a nice rest of the week!
Hello!
My coffee seems very watery, where did i go wrong?
Thanks for reaching out. Please have a look at this page, for possible solutions. Please feel free to contact us through Facebook or Twitter (@Philipscare) if you need any further assistance.
Did you fix it i have the same problem
Hi Lex, thanks for your comment. If you need assistance from our team, please indicate the model number of your machine, and we'll guide you through. :)
try facebook.com/irenesgroup/
@@Philips also very watery on the EP 2200/10 model, followed manual and its brand new , seems to be commob may have to return. Also when i choose the ground coffee option it just dispenses hot water
Dear Philips support, is there an option to only heat the milk without frothering it ?
And also can you explain the difference between the espresso brewing and the coffee brewing?
Hello Emanuel, thanks for your question. Espresso is brewed with more pressurized water that shoots through the ground coffee beans in under 30 seconds. This is different from making coffee, which relies on the slow filtering of hot water through the grounds. For more detailed information, you can visit this link: to.philips/6052KYKUM. In addition, the EP3241 is not designed to warm milk. We hope this answers your question. Feel free to get back to us if you need further advice. Thank you.
@@Philips thank you
Dear philips support. I want to adjust and change the degree of coffee grinder. When can I do this function? In your vidio shows when the machine turns on and the grinder works at a time she changes the coffee grinder but I think it can be damaged. Can I adjust it when the coffee machine turns off ??
Hi Newsha, thanks for your comment. To adjust the grinder settings of your Philips espresso machine, you can follow these steps:
1) Open the lid of the bean container.
2) First place the adjustment key on the grinder adjustment knob, then press down the grind setting knob and turn it to the left or right. If there is an adjustment knob, no extra tool is needed, you can press it down and turn it left or right.
3) Turning it a notch left or right, adjusts the setting. There will be either dots or numbers to indicate the grind setting. A smaller dot/number equals to a smaller particle size.
4) Try brewing two to three cups of coffee to taste the difference. The sensor will make the adjustments to the amount of time the grinder spins to make sure that the correct amount of coffee is being ground and as a result you will have an optimal shot of espresso.
We hope this helps! Feel free to send us a message on one of our Philips Home Living pages (Twitter or Facebook) if you have other questions.
@@Philips thanks but I don’t underestand your help about you said : (First place the adjustment key on the grinder adjustment knob). It means that I should first turns the coffee machine on then press espresso key and while the machine works, adjust the degree of grinder? or it’s not important to turns it on for adjustment ?!
Hi again! The grinder setting of your Espresso machine can be adjusted by using the grind setting knob inside the bean container. In some machines you will need to use the back of the handle of the pre-ground scoop as an adjustment key. It is the same if you complete this process while the machine is on or off. We hope this helps!
Dear Phllips support, my machine EP 1220/00 came without the aqua water clean filter. Can I USE it without that or do I need to buy one filter?
Hi there, thanks for asking. Yes, you can, but depending on the water hardness and use of the device, the device may ask for descaling sooner than it is supposed to. Hope this helps!
How can I make Latte Macciato with that?
Thanks for your question here, Ra. You can find the user manual here for instructions about the types of coffee you can make here: to.philips/6056GTXim. Cheers!
You can't, there is no separate "Latte macchiato" option on this machine, you need to do it manually.
You may also see these and ask anything for instant reply Ra. Ahmad and see how to do it with that:
ruclips.net/video/wffBzDGi2yc/видео.html
ruclips.net/video/E1m8Rd67ETg/видео.html
Hello
Does it work with shots also or just grains ?
Hey Leena, thank you for your comment. The model you are inquiring about uses coffee beans. Hope we have informed you well.
Is it BPA free?
Hi George, thanks for your interest in our Series 1200 and Series 2200 espresso machines! All our products that relate to food or coffee abide by strict food safety regulations. Our espresso machines are indeed BPA free. If there's anything else you'd like to know, don't hesitate to ask. We wish you a good week!
Can it handle heavy duty , I mean be using for 40 cups a day ? 🤔
Hi Yazan, thanks for your question regarding the 1200 and 2200 Automatic Coffee Machines! These specific models have been designed for home use. If you are you looking for a model to be used for another reason, then could you send us a Private Message confirming your location, as then we can forward you relevant information for your region.
@@Philips thanks for replying 🙏
Where can I send u .. also I mean to use it for doing a 20-30 cup in 6 hours working
Thanks for getting back, Yazan. We are afraid we haven't fully understood your question. Could you elaborate a little more? We will hear from you. Thanks!
@@Philips thanks much
I mean ... Can it be used to make 20-25 cups of espresso per day?
Thanks for elaborating your question, Yazan. Yes, we don't see why not, and we don't see any restrictions in the manual. We hope this helps!
Dunno why my coffee always too acid.. no matter what coffee i use.. is something to do with settings? but also tried to adjust grinding.. water temperature? is it possible to set?
Hi there, Andrea. Thank you for your message. Can you please provide us with the model number of your device? Then we'll be able to assist you further.
You can find how to set temperature with these Andrea Pirlo! Also ask anything for instant reply:
ruclips.net/video/wffBzDGi2yc/видео.html
ruclips.net/video/E1m8Rd67ETg/видео.html
Do you need to use the filter if your only using filtered water?
Hi there, thank you for reaching out to us. It is not obligated. You could try to do it anyways and compare it with not filtering. If you have any further questions, please let us know. :)
Dear Philips support,
I have owned the 2200 espresso machine for about a year now. Is it possible to check the stats of the machine, like how many cups were made during its lifetime?
Hi there, thank you for reaching out. Unfortunately it is not possible to check this with the 2200 model .If you have any other questions, feel free to let us know :)
@@Philips i am from pakistan and i would have to order this from someone in usa or australia. could u tell me would i also need to order extra filters with this to get hassle free ?
What is the difference between 1200 and 2200?
Hi, thanks for your interest in our Automatic Coffee Machines ☕ There are different versions of both series, but in general the 2200 will have slightly more features, such as aroma strength settings than the 1200. You can find more details here: to.philips/60543pn6y
We hope this helps!
What do I do if my box never came with an aqua filter? Is this normal? I have the Phillips 1200 purchased 2 days ago
Hello Kayley, thanks for reaching. The LatteGo 1200 does not come with an AquaClean filter included, and can be purchased separately. We hope this helps, but let us know if there are any further questions. Wishing you a pleasant day.
is it possible to control the water temperature on 2200?
Hi there. Thanks for your question. You can adjust the coffee temperature to your own preference. Hopefully this answers your question.
No, for making Coffee, you need the water to be cooked, within this machine, to make a certain pressure, so the machine can pump it thru its pipes, to the coffee cup. If you want to have a colder coffee, you need to add cold water afterwards, and so the taste will change too. So, be aware if you want colder coffee, you make the coffee more strong, and so you can add cold water more easier.
Of course Supoflex! Described here how to set temperature and ask anything for instant reply:
ruclips.net/video/wffBzDGi2yc/видео.html
ruclips.net/video/E1m8Rd67ETg/видео.html
How do we adjust the automatic turn off timer ? I set it to 90 minutes i think some months ago but i forgot how I did, i think i had to keep some button pressed down
Hi, thanks for your comment! You should be able to find all the information you are looking for at this link:- to.philips/6057JfJ4d
Should you require any further help, please, reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6058JfJ4e ) and Twitter (to.philips/6059JfJ45).
We hope this helps!
Dear Philips, I would like to ask something. I have series 2200. I put my pre ground coffee in machine. Then select the pre ground option. But the machine gives me just water like there is no coffee inside. Why is it happening?
Hi there, thanks for reaching out. We'd gladly look into that for you. However, we can do that better via our regular support channels. Please visit our website connected to your country of residence. Thanks!
Hi any idea how to make the coffee more hot? My machine is already set to max temp but I still think is not enough hot :(
Hi Ferocom, thanks for your message. Could you explain to us how you are adjusting the temperature of your coffee machine? Thanks in advance!
@@Philips Turn the machine off..Press and hold the button for Coffee level, it lights then I press it again to highes level (3 lights) and after that I press the button for making coffee. The machines beeps that the command is ok but I still think the coffee is not enough hot
Thanks for elaborating, Ferocom! Would you also kindly indicate the exact model number of your coffee machine, along with your country of residence, and we'll look for possible solutions. :)
@@Philips EP 2210 - Bulgaria
Thank you for your response! We've forwarded your issue to our local team. They will contact you within this same thread shortly. If you have any additional questions, please let us know.
Its stated that when cal/clean light blinking, need to decalc, but what if the light is steady on?
Thanks for your question! When the calc clean light is steady on, it also means that the espresso machine needs to be descaled. If there's anything else you'd like to know, don't hesitate to ask. Wishing you a nice week!
Can u somehow run the first step again if it was interrupted ?
You may see these to see all details Arkt1. You may ask anything for swift reply: ruclips.net/video/wffBzDGi2yc/видео.html
ruclips.net/video/E1m8Rd67ETg/видео.html
This machine Coffee is good ?
Hi, i have a question, can this machine making filter coffee? Is Coffee button mean as a filter coffee?
Americano only. No filter coffee.
When I first bought it, I was able to get milk foam up to half of the glass, but for the last 2 weeks, there is no milk foam, it just boils the milk! what is the problem?
Hello Ugur, thanks for reaching out. We are sorry to hear this is happening. There may be different reasons why your machine is not frothing milk as you expect. Please have a look at the following link for a few troubleshooting tips: to.philips/6053zKvbc. Feel free to get back to us on Facebook (to.philips/6054zKvbY ) or Twitter (to.philips/6055zKvbl) if the problem persists. Thank you.
Hi, i have Philips 1200 espresso machine, i set it at finest grinder settings, but even after 3 months of using and few hundred shots, the water flows too fast, only 6 seconds from the time it starts coming out untill it stops. I was reading it should be about 20 seconds. Even if i use max amount of coffee beans (3/3), its still only 6 seconds. Is that normal, or how do i fix it?
Hello, thanks for reaching out. We would like to take a closer look to see how we can assist you. As this will require some additional information, in order to do so, please contact us via Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: to.philips/6052YqFlk. Talk to you soon.
Help!Each time i use the machine i do the exact things you guys show but after i do all the things it says insert drip tray and ground container and i dont know what to do?????
Hi, Lebibe. Thanks for reaching out. We regret to hear that you're facing problems to assemble your coffee machine. Could you share your location, along with a photo of the product details that you will find on the back of your machine's service door? Hopefully we can help you out with a few tips.
Awaiting your reply!
How can I get a new water hardness test strip?
Hi there. We kindly suggest you to reach out to us via Social Media. We can assist you there and help you find the test strips! Please share your coffee machine model number and your country of residence via Twitter (@PhilipsCare) or Facebook (@Philips). We hope to hear from you soon! :-)
Bruh what!s this machine so good I’m confused bruhhhhhhhh
Okay
i am from pakistan and i would have to order this from someone in usa or australia. could u tell me would i also need to order extra filters with this to get hassle free ?
Is it normal that everytime the machine is turned on or turned off it purs hot water?
It is waste of water.
Hi there, Jose. Thanks for your question here. It is normal that a bit of water is released from the machine after the coffee is served. However, this should not be a big amount. If it is, please contact us on Facebook (@Philips) or Twitter (PhilipsCare), so we can assist you properly. Cheers!
@@Philips Thanks but my question is not about the water coming out after cofee is served but when the machines is turned on or turned off.
Thanks for your reply, Jose. The coffee machine rinses everytime you turn it on or off, so that is normal. :)
@@Philips Thanks for your response.
@philips carina ep1200 worked fine for 2 weeks, then coffee started coming out to the drip tray, instead of from the spout in front, sometimes a bit of coffee comes out from the spout, but most is leaked to the tray, do you have specific guide to troubleshoot this ? PLEASE HELP
Hi Elva, thank you for reaching out. How unfortunate to hear you are having troubles with your coffee machine. We'd be happy to help you. In order to do so, we'd need some more details. Could you please reach out to us on Facebook (Philips) or Twitter (@PhilipsCare)? By using the private messages on those channels, it will be easier to assist you properly. Hope to hear from you soon! 😊
Philips thanks, hope to hear back from you via twitter @philipscare
@philips @philipscare no response via dm on twitter 😔
Is it normal to make such a bad noise when starting?
Hi there, thanks for leaving this comment. We'd like to investigate this further, so we encourage you to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare) sharing a video of the issue. That way we can get a better understanding of the sound you're referring to! We hope to speak to you soon. :)
Hi, we hope you're doing well. If you're still experiencing an issue with your coffee machine or if you have a question, feel free to reach out to us on social media. We'll be happy to help. 🙂
It didn’t rinsed water from forther. Only coffee head. Anything wrong?
Just got mine, not sure why my espresso is weak. Very watery no thick crema.
Any suggestions as to what size i should adjust the grind
Thanks for your query, Panda, and congrats on your new coffee machine! ☕ We would love to assist you on this. Could you please let us know the model number of your machine, so we could find suitable solutions to your concern? :)
@@Philips I have the 2200 series EP2220 . Also when I did the strip test for water harshness the strip remained as is ( I used reverse osmosis filtered water). So I just decided to set water harshness to 1.
Thanks for letting us know. If this is the first time using your espresso machine, it is normal that the first brewed coffees are watery as the system is still adjusting. Try to brew a few more cups of coffee in order to optimize the extraction of the coffee with the compactness of the ground coffee. It can also be the case the brew group is dirty. We recommend rinsing the brew group weekly as a dirty brew group filter can cause a bad water flow and affects the coffee taste. To clean it, follow the steps below:
-Switch OFF the machine and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds)
-Open the service door and remove the brew group by pressing the “PUSH” button to the right side, hold it, and pull it towards you
-Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back.
For more information, you can check the following link here: to.philips/6053G1dW9.
Hope this helps. :)
@@Philips what about the water harshness issue?
Thank you for doing the harshness test. Next up, you switch off the machine, tap and hold the aroma strength icon until all lights in the icon go on. Then, tap the aroma strength icon 1, 2, 3 or 4 times. The number of lights that are on should be the same as the number of red squares on the test strip. When there are no red squares on the test strip (so all squares are green) please select 1 light. When you have set the correct water hardness, press the start/stop button. Finally, press the on/off icon to switch on the machine. Let us know if this has been useful. :)
Hello,
I own the 2200 series machine. What is the amount of the dispensed coffee in millimeters (ml) for the three espresso levels?
Hey SP, thanks for your message. We're happy to assist. What do you mean exactly by "three espresso levels"? Does it mean three cups of expresso? Also, it would be great if you could share the model number of your appliance? It can be found on the inside of the service door. Thanks in advance, we're awaiting your reply.
@@Philips Thank you for the quick response. I mean after turning the machine on and selecting the espresso option, I need to decide on the amount of water, which has three-levels (red light). What does each level correspond to in terms of (ml). The model number is - EP2220/10.
Hi there, thanks for your message. We'd like to get our product team involved on this one. Could you reaching out to us via a private message on Twitter or Facebook? That helps them ask for more details. Hope to hear from you on there!
@@Philips Sure, what's your Twitter handle?
You can find us at @PhilipsCare!
I am following the instructions in the above video for descaling but the water is coming out through the milk frother, not the coffee spouts.
Hi Danette, thank you for reaching out. :) Are you following the manual instruction for the descaling procedure? Before starting, you should remove the LatteGo or milk frother, empty the coffee ground container and water tank and remove the AquaClean water filter. This should do the trick! Let us know if it works.
Hi there, can we still be of some assistance to you? We are here to help! Hoping to hear from you soon.
Hi Danette, just checking in one last time. Were the suggestions we provided in our first reply helpful at all? If not, we encourage you to send us a message on either Facebook (to.philips/6058ycw1u) or Twitter (to.philips/6059ycw1R) where we can assist you further. Our team is available 24/7 and is happy to help. :) Hope to speak to you soon!
How do I clean and descale the machine
Hi Anso, thanks for asking. For more info please follow this link:
to.philips/6057uBowU
Hope this helps!
Kérdés a jobb szélén ki gyűlt közepén egy gomb mi a teendo
Remélem, csak a lámpa világít, nem a "gomb gyulladt ki". Azt jelzi, hogy megtelt a zacctartó / csepegtető tálca. Be kell kapcsolni a gépet és bekapcsolt állapotban kiüríteni a zaccot, kiönteni a vizet. És utána visszarakni.
@philips i need help, in the first step the hot water didnt come out
Hi George, thanks for your comment. We’re sorry to hear that you’re experiencing this issue with the LatteGo.
One of the reasons why no water is being drawn from the water tank could be because there is trapped air blocking the water supply. You can follow the steps below to solve the issue:
1. Switch OFF your machine
2. Empty the water tank and remove the AquaClean filter (or any other water filter your machine is using)
3. Fill the water tank with water and place it back in position
4. Switch the machine back ON. When the machine is heated up, select hot water and dispense 2-3 cups of hot water
If you use an AquaClean water filter, follow these extra steps to make sure the filter is prepared and correct installed for use:
1. Shake the AquaClean water filter for 5 seconds
2. Hold the filter upside down in a container/bowl with water until no more air bubbles come out
3. Place back the filter into the water tank and fill the water tank with water
4. Restart the machine and switch it off and back on
5. Select hot water and dispense 2-3 cups of hot water.
If the issue still persists, we kindly advise you to contact our customer service through one of our Social Media channels, or reach out via the support page on our Philips website. That way we’ll be able to assist you further.
@@Philips thanks for the reply. I able to fix the issue after restore to factory setting and start again.
You’re welcome George. We’re happy to hear that the issue got resolved, enjoy your LatteGo machine!
Hello, i have a hotel and plan to order this product for guests on Buffee table to use it by them could someone who already has it please tell me do you think if it would be too hard for them to use it by them? We also have filter coffee and cappucino coffe to mix it beside this so they have other options. I hope someone answers me before buying it thank you !
When I put the ground coffee, it is not pulled out by the machine, only the hot water comes down help me
Hello, thanks for reaching out. We are sorry to hear your coffee machine doesn't seem to work properly. Can you please share your model number with us? You can find it imprinted inside the service door. This way we can provide specific advice. Thank you!
@@Philips Ep 1220/00
Thanks for sharing the model number, Christin. There may be different reasons why coffee is not coming out properly. Please try the following tips:
1. The brew group may need to be cleaned or lubricated (check pages 12-14 of user manual: to.philips/6050M5o92).
2. The issue may occur if you have changed to another type of coffee beans or haven't used the machine for a long time. Please brew 5 cups of coffee to allow the machine to complete its self-adjustment procedure.
3. The pre-ground coffee compartment may be clogged. Switch off the machine and remove the brew group. Open the lid of the preground coffee compartment and insert the spoon handle into it. Move the
handle up and down until the clogged ground coffee falls down.
Please let us know if this solves the issue!
Hello Christin, we just wanted to check if you still needed any help? Feel free to reply ☺️
Hi, only water comes out when using pre ground coffee. Why?
Hi Har, thank you for reaching out to us. We're sorry to hear that you're experiencing some issues with your machine. We'd love to take a closer look and assist you further. Please feel free to contact our product specialists through Facebook or Twitter by sending us a message. We hope to hear from you soon!
Hi there, Har, we were wondering if you were able to solve the issue on your own? Hoping to hear from you soon.
Nu am agitat filtru,nu am pus în apă,pur și simplu l-am pus și l-am activat.😊Ce să fac?
Where can look to prevent the coffee machine from switching off by itself
U find out?
What is the different between the 1200 and 2200 series? Thank you. :)
The biggest difference between the two is definitely that the 2200 has an automatic LatteGo milk frother. Whilst the 1200 has a panarello (a manual frother). So there's a bit more expected from the user if you want to make a cappuccino for example. The 2200 does it with a press of the button, but on the 1200 you'll need to froth the milk and mix it in with the espresso yourself.
1200 is all black NOT contouring inox on touchscreen. "LatteGo" is from 2230 (31,36,35) and 3241(43,46,49)
@@Philips this is not true. LatteGo is a separate system available in the model 2231, 2236, 2235. The difference between 1200 and 2200 is in an aroma tray and the silver strip around the touchscreen.
@@tomaszlipert4185 should i buy a 1200 or 2200? 1200 is much cheaper atm and i dont use milk in coffee
I received the machine minutes ago.
In first start some cold water came from coffee part. Nothing came from the steam side.
In Aquaclean, only cold and very dirty water came from the all outlets. I am confused now. Watching other videos. Isn't it a big deviation what I experience and what here is told?
Hi there, thanks for reaching out to us. It's strange to hear some dirty water came from the outlet. Did you already try making some coffee? Does that work? Hope to hear from you.
I recorded the dark water coming from the outlet. We aquacleaned it for 3-4 times. Then it turned to relatively clean looking fluid. This movie above also says that there would be ot water coming from steam stout. But it didn't. We drank coffee but not sure this machine is functioning properly or cleanly. Should we put the Aqua clean filter mounted during the operations?@@Philips
Hmm....this is quite odd indeed. We would like to look into this further, but will require some additional information to do so (pictures and videos). Therefore, we kindly ask you to contact us via Facebook or X (Twitter). We hope to hear from you there!
@@Philips could you send me a link for Facebook?
Hi there, thanks for getting back to us. You can find our Facebook page here: to.philips/6056RR8Ym. We're looking forward to speaking to you there soon.
I have the 1200 series , after 5 months of use i have seen that espresso on setting 2 is now about 40 ml, before that used to be 45 ml. Since settings 1 and 2 are not programmable , how has this happened? Why is now my espresso shorter than before - Same coffee beans, same temperature, same coffee bean settings. How do i fix this?
Hi there, thanks for commenting. We would like to look into this! Could you provide us with your country of residence, please?
@@Philips Not sire what difference does it make, i am in East Europe. But if there are no troubleshooting instructions i don't want to bother and go to an official shop for checks. I will simply program the last setting to deliver 45 ml and that's it
What’s the problem if a press the aroma button for 3 seconds to have pre ground coffee and it never lights up the ground icon. It just keeps going to the whole bean lights.
Hi there, thanks for asking. Could you please share your country of residence with us? This way we can connect you with our local product experts to look into this further. Awaiting your reply.
@@Philips hello my country is USA. I figured out I suppose I can’t do 2 shots of espresso with the ground coffee. I can only do one.
Thanks for sharing! We're not totally sure about this - you should be able to brew a double shot of espresso with pre-ground coffee. In this case we recommend contacting the product team directly on +1-833-737-1212 (Monday to Friday: 09:00am - 06:00pm EST). They'll be happy to share some more information with you!
@@Philips thank you!!
@@Philips hey so I called the number. First time I was on hold for 20 minutes so I had to hang up and call back. Called back and finally got someone on the phone. The lady who answered had a bunch of talking in the background and after I explained everything, she said she had to put me on a hold, I said okay, then I was switched to a voice prompt that told me to call the number I was on the phone with and hung up on me. I’m pretty frustrated. The espresso button won’t even put out coffee anymore. It’s just water. I’ve filled the coffee compartment twice after cleaning it out to see if that was the problem. I wish I had a normal coffee maker back 😞
Why is mine not rinsing on the before first use?
It’s so cool
it is the 2220 or 2224 on this film , i have a doubt about color
Hi there, thanks for reaching out to us. The machine displayed in the video is the EP2220. You can find it here: to.philips/60511nopZ. Hope this helps. If you have any further questions, just let us know. :)
How much
Hi i have a Philips 2220/10. I have a problem when i choose Coffee in pre-ground coffee mode. Pre-ground normally works for espresso choice. But It just gives water in coffee choice mode. How can i fix this problem?
Thanks for taking the time to reach out. It's too bad that your coffee has been a bit watery, and we would like to look into this a bit more. Watery coffee is usually the result of the brew group being dirty or needing to be lubricated. You can clean the brew group by removing it from the machine, rinsing it under the tap, and then letting it dry. We hope this helps out, but do let us know if we can assist with anything else. :)
@@Philips The machine is brand new doesnt even have a month of use
normal coffee with beans is good but when i use pre ground coffee in the second comparment i get water and pretty much no coffee
so i dont think its the brew group (whatever that is)
Hmm, this is indeed strange. Are you brewing coffee like described on this page of the user manual: to.philips/60531iWHV. We hope to hear from you soon!
@@Philips haw can i get more foam when i make cofee?
Hi there Gigi, thank you for your question. To assist you better, could you tell us the model number of the machine? This can be found on the product sticker on the machine (usually on the back or inside). We hope to hear back from you soon. :)