Update: It's been over 30 days and Secretlab has yet to deliver to me the "barrier kit" that was supposed to resolve some of the noise issues. I had to re-message them and after that they sent a package through DHL but asking me to pay Customs & Import Tax. Naturally, I refused the package. This has prompted Secretlabs to refuse to send me the barrier kit unless I pay the import and Customs fees, claiming they will reimburse me afterwards. Given how Secretlabs treats their costumers and their rigid policies I'm more than reluctant to trust them and I have refused. Thus, I still have a defective product. While the story is getting more and more ridiculous they did deliver the rest of the warranty components they deemed as defective. Update 2: Secretlab has contacted me via a message in this comment section, insisting I pay the taxes and take possession of their "barrier kit". I no longer have any interest in this product or in interacting with Secretlab and have put the chair up for sale on the used market. Hopefully I'll be able to sell it at a minimal loss and be done with this whole story. Update 3 (approx. 4 months after the initial purchase) Chair has developed another problem, it makes loud creaking noises coming from the lumbar support when you sit back in it unless you fully tension the lumbar. Three people came and saw the chair but none wanted to buy it after testing it. Update 4: Sold for 450euro. (Acquisition price was 530e) Took around 5 months to sell but I still lost less than if I was to return it to Secretlabs.
Год назад+15
Must say I find it amazingly stupid by a company to continue causing issues for you after a video clip like this one. What they should have done already from start is making sure you got all your issues sorted very quickly at no cost in combination with their excuses for the bad experience you had with their product. That way, you would probably have had a totally different story to tell us and certainly a more positive one. Where the money they would have spent on making you a happy customer would have been a fraction compared to what they risk loosing in sales after people watch clips such as this one. I honestly feel sorry for them they don't see this themselves. Which of course also goes for any other company with the same attitude. I guess it all comes down to what league you want to play in as a company, with the pro guys or with the less pro guys.
I ordered Titan Evo from Secretlab about week and half ago and then I found your video clip. I wasn't sure what to think about my order and was afraid of outcome. Must say I received the package in good condition (not like your one) and the chair itself does't have any of the issues you pointed out. Don't know now if I'm lucky or you are not if it comest to this product. Anyway... I ordered two products form SL. This chair and their desk. I placed both orders the same time and I received chair only. Still waiting for the desk. Contacted customer support regarding my second order and my experience with them is quite bad, so I must agree that is not serious having so low quaility of services for so expensive and so promoted products.
Thank you for this video. I was strongly considering this chair because one of my colleagues recommended it. But after watching this I'm definitely going another direction. Hoping all your issues will be resolved in the end.
You just saved me AUD$813. I was literally just at the checkout and thought I'd do 1 last lap around the internet for some personal reviews before clicking the buy button. Thank you !
You just saved me form ordering it. If the stitching is ok from there part and that bad assembly of the mekanism. It is not a premium product anymore. And its 608 euro (with shipping fee) no way... so im back to square one what chair should i buy.
I bought a Titan Evo (R, SoftWeave) a few days ago and... it's perfect no noise, no bad stitching, no quality issues. all the cushions are super comfy and I'm sure I would really like the armrests if I would use them.
I bought a 2019 Omega Softweave back in 2019, several months before the pandemic, & after I quit my job. I sat in it for hours & hours for several years now, nothing wrong with it, but I made a mistake & bought a Titan 2020 during Black Friday. I was working my ass off that year because I was building my first custom setup & custom cooled rig after my shit experience with a prebuilt from Digital Storm. I've sat in this Titan for maybe a year at most, & it's literally been the worse experience of my life... First of all after several months I discovered the backrest wasn't aligned with the seatrest, so that's probably why my right side of my back started killing me, if I sat in the chair for more than a few hours a day. I reported it to Secretlab, & omg I kid you not... These people act like their chairs are perfect. Your 5 year warranty means nothing to these people. They'll get you to show multiple photos & videos before okaying a replacment, & then they also try to get you to believe that there's nothing wrong with your chair Apparently all of the defects are normal. It's ridiculous! I gave up, & then several months later the left PU armrest started splitting at the back for no reason. I barely put my elbow there. Anyway, I was like, yeah this chair isn't holding up & is defective, so I contacted them again. After pushing hard enough they sent me some replacement parts. The tilt mechanism was sent to me live-loaded without being fastened, & then the left armet pad was the wrong size. Figures! I contacted them again saying I discovered why the backrest wasn't aligned. Secretlab made one side of the backrest fixed, so you can't move it once you slide it into the grooves for the tilt mechanism. It leaves about a 2 inch gap, & it won't move or budge unless I took an angle grinder & sawed off the welded joints on the right side of the chair, so I can have some movement to align the backrest with the seatrest on both sides. After pointing this out they sent me an entirely new left armrest & backrest for my chair Well, I never bothered with it, so I tried selling the chair locally. After many lowball offers later, I went to try all of the parts to see if it would make much of a difference, & I even made several measurements to see if sawing off those joints would fix the issue. Nope... The new backrest is exactly the same, & after doing the math. It wouldn't make a difference because the seatrest isn't made properly. After taking off the old backrest, I made a whole new discovery! The entire leather portion of the seatrest has given out. It flaps like a bitch now. I couldn't believe it! I could even pull it with my fingers. It's almost like whoever wrapped the leather didn't use enough fasteners to make sure that it wouldn't move. I couldn't sell the chair after the discovery. No way I'm selling that crap to someone else! I contacted Secretlab for a return request & refund. They declined my offer & we started the whole troubleshooting process over again... I eventually went online to dig deep on where their US base is to see if I can call in to threaten for legal action against them. If I'm not mistaken. This past month they went completely in the dark. They removed their US based phone support, & their US warehouse is now a Red Stag fulfillment center. This is clear sign that they started dropshipping from a cheaper plant in China. Their 2020-2023 models are all junk compared to their older models I hope more people watch this video & read all of the negative reviews because most of their reviews are bots. Avoid Secretlab like the plague. Overpriced chairs with lowend parts. Their softweave models are good, but that's it. Just the fabric. Their leather products are crap. Whatever happened in 2020 made this company start cutting costs & then increased their prices. Some people haven't even gotten their desks yet~
I bought a local and cheap gaming chair. The arm rests start wobble in a few months of use. I'm thinking to buy SecretLab's chair hoping that it might last forever. But then I read your comment. Thanks for the info!
Lol I've spent $3,008 with Secret Lab....worst idea ever. -CAD/3D animator that makes marketing content for companies like Secret Lab! Luckily it's a tax write off for me as if was R&D, but my goodness this company sucks! They just gaslight you to death when you ask for RMA on defective products....which was literally over 50% of what they've sent me 😂
Back then I was torn between Secret Labs and Vertagear and ended up buying a Secret Labs Titan because of all the positive reviews and hype. Bought it in February 2018 for 379€ and it is one of my biggest regrets. At first I didn't find the chair that comfortable and I still find myself reajdusting my sitting position every 30 mins because my back starts to hurt. The worst part has been the "leather". It has peeled heavily on the front half of the seat, where the front half of your thighs rest, and is starting to peel where your back rests aswell. The armrests are not soft at all, to the point where your arms start to become numb from the pressure on your elbow nerves. Also the left armrest has developed a 15 cm gash on the rubber, on the inner side. The adjustment positions of the armrests are not equal between them, to the point where one of them sits slightly higher and forward than the other. The back does not sit symmetrically or perpendicularly on the base, and neither do the armrests. That being said, the unboxing experience was normal for me, everything came well packed and the product did not have any noticeable flaws. The stitching is perfectly done throughout all the chair. But apparently, after 5 years, not only has the price gone up, but after watching this video, it seems their QC has suffered significantly. I would not recommend Secret Labs to anyone :/
Bought the chair in 2018 as well, has similar issues as yours, terrible quality and i am looking for new chair now and will definitely not repeat my mistake again
I had an AKRacing gaming chair before, the PU leather started to peel after about 4 years. Beside that the chair was pretty okay, not the most comfortable chair but after using a few other non-gaming chairs definitely not the worst either. I'm thinking to get back to a gaming-type brand because I liked the backrest tilt the AKRacing one had and most gaming chairs seem to have the same. The biggest issue with the gaming-chairs I have though, is that the seating and the back cushioning is too firm/hard to my taste. I prefer a pillowy kind of seating and back rest.
I bought the Akracing max chair. It's meant for big/heavy people, but it works great as im only 5'8 and a half. You can adjust the width of the armrests where you attach them under the chair. You get a nice wide and comfy, but firm enough seat (cushion doesnt sink to the metal). You can sit ergonomically, but with tje wider seat you can also sit cross legged if you're smaller like me. It's the best chair I've ever owned, next to my Hermon Miller Aeron at work. I prefer my Akracing max, just because I can lounge it (H Miller far better for work). I've sat in it for hours and hours either working or playing games.
I got the SecretLab Omega back in 2019, got the softweave. It was really good, a much better price than what they sell them for these days, and it will probably last me a very very long time. On the other hand, these new Titan EVO ones seem to me to be the product of a company having a name that's too popular. They can afford to skimp out on quality because people are buying their products anyway. Its like any big name like Supreme or Apple, their name is what they sell now, not the quality products. Most people can see that a supreme t-shirt is too expensive for what it is, and same with iPhones. These chairs are the same deal. They are nice, they are pretty and quite comfortable. But do they need that price tag? no not really. And do they need to care when one gets shipped out in the state that yours is in? no because people will buy them anyway. So thanks for making this video. Hopefully it can help towards bringing some change.
I got the 2020 version of the Titan and damn, the softweave just LOOKS way better than what I just saw now on their website lmao. I'm glad I sold mine though, It's not a long-term-use thing. The seat was hard on my ass and for the price even then, it wasn't really worth it. IMO. Learned my lesson quickly man. Gaming Chair doesn't equate to Quality. You pay more for the style than the actual function/quality. I'm sitting at a computer while gaming, I need a Computer Chair.
I've spent $3,008 exactly with Secret Lab for my CAD studio lol it's all hot garbage. Take it from someone who makes the 3D marketing content for companies like Secret Lab. You're paying for their ad spend not premium products. If you want premium products, buy from Steelcase or Herman Miller. Notice they don't need the flashy super fancy 3D animation to sell their product? That's because they spend their money on engineering and premium materials rather than paying businesses like mine a ridiculous amount of money for a 15 second video.
I have a Titan Evo from Secret labs. Both fabric and leather. 4 years later and they are still holding up with no odors or any sign of damage. To this day, these chairs are the most comfortable I've ever bought. I sit in them for 12+ hours a day. Just because someone had a bad experience and have personal opinions on a product doesn't mean it dictates what the product represents. They are pricy for what they are worth but they truly are something to have especially for long sitting days!
Short (long time) story: Bought my Titan Evo 2022 Softweave last year in June. Assembly was easy, nice quality i guess. It smelled like a chemical factory for weeks and i wasn't able to use it in my room. I got headaches from it so i placed it in a nearby room to rest. I heated it with a hairdryer every day after the smell didn't went away. After that it went better every day till no smell left. Now nearly a year into it... I got bladder pain syndrome, oversensitivity, numbness in my tailbone, restless leg syndrome symptomes (tingling in my legs) sometimes... for MONTHS. I went from Doc to Doc. Nothing found, no bacteria. Till someone mentioned per coincidence if i sit a lot. I told that i do, that i got a new chair. Well... guess what. This garbage concrete chair seems to have my nerves compressed. Now i have a nice way to neuroligists, chiropractor and others to fix what this chair did over months. And before someone asks: I can reproduce the symptomes now i know were it came from by changing how i sat on it, what pillow i used and also had no symptomes when sleeping and got better when i was walking around and was staying (I can sleep well, not like with a real infection.) Sitting made and makes it worse on the other side. It happened over a period of a few months (~3-4 months). I got a pillow and even that didn't help much. I went through "hell" with the pain, the always persistent need to pee with an empty bladder because all the nerves were and still are completely fucked. The lumbar support is a joke. I needed to press my butt back to feel SOMEthing about it. No matter how much i adjust it. And it is HARD as hell. I don't weight much. About 65kg and that weight is way to low for that "cussion" they use it seems. Not much "pillow" substance on my rear as well what made it even worse. I read it needs to "sit in", so i believed them. Without knowing that i hurt myself for longtime... i was naive and stupid because of the marketing and everyone said these are awesome chairs. I wanted to believe it and maybe also pushed away the thought that i bought a bad product. They are NOT good. They are a danger to health for some people in my opinion. I guess lower weight people are wrong with that chair. This went so far that i'm not able to fullfill my job anymore properly because that pain comes and goes till my nerves are healed again. Thanks Secretlabs. Yes of course... it is also my fault. I know that... as i said. I was naive and stupid... it is a lesson i had to learn the literal hard way. I regret that decision so much... months not knowing what was going on, one walk to a doc to another. Just to get told that my chair fu****ed up my nerves down there so much that i got these hell of a ride of symptomes. It won't happen to everyone but it did in my case. Some others told about numbness in their theighs, also tailbone, buttcheeks and other similar problems. Even backpain despite it should work against it.
no because I'm plus size and I got a titan XL and I am having leg pain daily from sitting on this chair (I work from home), so its not just skinny people suffering, its just not comfortable and not to mention that it squeaks and is very wobbly!!!
@@karmentolable Yah, i had a chair before without headrest. That's mostly why i bought it... also because so many reviews told it was nice... i feel so naive and stupid. It worries me that so many tell a similar story sitting on these chairs. My old chair moved with me (the company called it "natural movement"). It moved with you, it buffered your movement. I really regret it that i sold it. I may get one of them again, but just with a headrest now. And sell that piece of garbage from Secret Labs that gave me months of pain, Doc appointments, depressions even because i didn't knew what was going on. Screw them. It's awefull and even dangerous when you sit in it long enough to permanently damage your nerves even because they tell you to "break it in"... no words for that.
That is interesting because I had similar health problems from my old chairs. I went though about 3 or 4 different chairs always same problem. I had lower back, upper leg and bottom pain that actually got rather severe at one stage where I just couldn't sit at all for long periods. Went to DRs had scans they found nothing then I thought about maybe its the chair and my posture. It was this reason I got a secretlabs chair late in 2019 and although I didn't like the firmness at first I have to say It has been be far my favourite chair and all the pains and problems I had have gone away.
I have had absolutely no quality issues so far with my SecretLabs chair. It is 3 years old and still looks like new. My issue with the chair is that since purchasing it and spending long periods of time in it I have developed an issue called “sit bone pain”. The problem with this chair is that it like many other gaming chairs are modelled after race car seats. The actual seat leans back and is not flat and it can not be tilted forward like most office chairs. This position over long term causes excessive stress on the largest ligaments of your body joining the legs to the sit bones due to your hips or sit bones being in a lower position than your knees. This medical issue is widespread, you can look it up on RUclips but I never suffered from this issue until I bought this expensive chair. So far I have found no solution and may have to replace the chair.
Same. I have no issues with mine at all. All of the mechanisms work perfectly and the chair is super durable. Something like a line that isn’t stitched completely perfect or straight isn’t something that I’d nitpick about. Mine doesn’t have that issue tho….
I was considering buying Secret Lab so thanks for breaking down some important things to note. Any other suggestions for the gaming chairs except Secret Lab?
Literally everybody is sitting on secret labs and 90 percent of the ppl gives it a positive review. U think there's such thing as a product where it can please everybody? Plz be realistic. There's a reason y every streamer and gamers have a secret lab.
I had to do a lot of searching for my chair, I have a particular amount of desk clearance so the seat had to fit the aperture of the desk so I could move it in properly. Secondly it needed to be a mesh back since I’m a human heater and need the breathable surface to keep me cool. The one I got fits all those but the seat isn’t the most comfortable fortunately that is fixable with a cushion.
I got a titan evo too and the chair arm leather has fallen apart literally 4 times now, on both arms each time. They've replaced them every time without question despite them saying this sort of thing is wear and tear and not covered. It's a constant problem even with the newest models, and their no questions replacement seems to suggest they know it, it's probably why they have magnetic arm rests now. Also the cloth version at least is hard as a rock, a genuinely terrible chair. If you can afford a secretlabs chair you can afford a reasonably high end office chair, which will be a hundred times more comfortable because an office chair being comfortable literally increases performance, companies have a vested interest in making those chairs good.
That's a rather unpleasant experience with such an expensive chair. You would think the company would try harder if they want to keep a good name. I hope they change their policies and offer you replacement parts for everything that's broken, misaligned or ugly stitching, free of shipping cost.
Hey Leyzar, thx for the vid, comes 5 years too late for me cause I have almost all the same issues! The seames are as misaligned as on your chair, parts did not fit when delivered, tilting mechanics....dont get me started. At least mine is silent. Overall a 100% crappy expierence fpr A LOT of money. I bought a black Omega chair during a discount, still payed 300-400 euros back than. And if you are unsattisfied now wait until the peeling starts! Mine looks like crap and its almost unused because I own 2 flats for work reasons and in those 5 years that chair was in use for maybe 1,5 years. I have no idea how they get those reviews, its not from quality in my expierence. Maybe people are clueless how quality should look like for this kind of money?
Thank you for this video, it was really helpful for me to decide which chair to buy. For me, a good after sale support is the most important fact, because any product from any brand might be faulty.
I'm really glad I bought a Razer Iskur XL for my big old self. I had an issue with a broken weld on the seat base where the hydraulic piston connects and Razer was more than accommodating in sending a warranty replacement.
I have this chair and I hate it so much. So stiff and uncomfortable even with all the adjustments. I even have extra cushions on it but they make the chair shaped even worse for shoulders. All around disappointed
Can you share what desk you are using? I really like your setup, I got the same monitor and speakers as you but my desk has no space for the pc. Does the desk come with cable management?
Thank you for your honest review. Other youtubers lack this basic integrity and push out biased reviews in hope of more sponsorships. We need more honest reviews like this. Moral of the story, do not buy secretlab.
Hello, I have a question about the lumbar support on the XL and the regular model and it's possibility to adjust it. 🙂 I am relatively tall (6'4 / 193 cm), I could easily take the Titan Evo XL, but I would prefer the "regular", because I have very narrow shoulders and the armrests on the XL are too far apart for me. I measured. How far up can the lumbar support be raised on the regular in comparison to the XL? How many inches / cm can I raise to lumbar support higher on the XL, compared to the regular? Do you understand what I mean? I would appreciate a qualified answer. Greetings, Johannes
I still don't know what to think of these chairs. I've heard good things and I've heard bad things. Honestly, minus the whole tilting mechanism being wonky, I probably would have never noticed the stitching and the lumps. As long as the chair is comfortable and didn't murder my back, like my POS office depot chair, I would probably be happy. I'm still considering this chair, though my other current options are the Secretlab Titan Evo, Razer Iskur v2, or spend almost 2 grand on a herman miller embody. I've heard you get what you pay for and like the Secretlab chairs, I've seen almost nothing but good things about each of those chair, but the closer you look into anything, even the chair that costs 2 grand, the more you find people that say that the product was not as good as they hoped. I think the return policy has me more worried than the actual quality of the product itself, and I live in the US. I think if it would cost me that much to return it, I'd probably just try to sell it off of craigslist or something or just suffer with it.
Hopefully you havent bought one yet. I recently bought one and I've never been more disappointed in my life... The chair is super wonky all around, armrests are uneven and impossible to align, you also have to take them apart and tighten the screws inside on a regular basis. My tilting mechanism also broke after 2 weeks(im not a very large person so it wasnt a weight issue), replaced it and the "new" one i got is making so much noise that i've ended up just keeping the chair locked in an upright position. The backrest is also uneven, it tilts more on the right side than the left so its terrible for your back. These are just a few of all the issues I've had with secretlab. I promise you that you can find a MUCH better chair at any store that has "office chairs". 99% of these "racer/gaming-chairs" are a huge scam.
4 дня назад
Damn I was about to buy it why is it so hard to find a good chair lol
I'm also in Europe and it's sad to see what you experienced with this company. Was reaaaallly into this chair. What a sad day it would be to pay so much for a chair and have wide gaps and misalignment in their parts when you receive it.. Not only that was planning to get this chair to give as a gift. I cannot give such terrible quality as a gift to someone close. It seems to me that that pick and choose who gets best quality control chair (big youtubers) and who gets low quality control chairs (you and me, the customer). Glad I watched your video man
thank you for your honest review and experience, we definitely need more of these. i've been seeing all these post on reddit about their chairs from peolpe who wants the extra warranty but if you think about it, if a company makes people do this for marketing and free advertising you know something isn't right. this video gives me another reason why i should not be buying secret lab chairs and should just look elsewhere
That's very unfortunate, but thanks for making the video. I have some friends who are considering SecretLab as an upgrade for their existing chairs, so I'll send them your video. One would really expect a lot more from one of the most expensive brands and it would be a crying shame if they ended up like this. The squeaky sound is usually one of the reasons people want to upgrade in the first place...
Bought one a few years ago. Quite comfortable. Quality however was beyond shit as it started to fall apart only after a couple of years. My verdict: Secret Labs will never EVER get money from me again.
Bought the 2022 soft weave and it doesn’t stop spinning to either direction randomly. It’s the most frustrating issue, I’m sitting with my feet up and the chair starts spinning, I stand up and the chair still spins.
The PU arm rest pads will fail and they will tell you this: "It appears that the armrest cover has worn over time with use. Wear and tear of parts is generally not covered under our warranty terms as the degree and speed of occurrence is highly subjected to environment, usage methods and aftercare provided, amongst other factors." PU foam impregnated components were used in dashes and arm rests in cars during the 1960's to the 1990's and this is how the material works. It fails, it doesn't hold up to heat and repetitive stress. The people as SecretLab know this and have implicitly admitted as such by offering an interesting design in the Cloudswap arm rests. So you can continue to use PU and just throw the pad away every couple years or you can get the plush arm rests which have a different covering material. I took the arm pad assembly apart and the design is solid, it's just the materials that isn't great, but the truth is when it comes to furniture, materials typically are cheap.
5 Years ago, I bought a "Big and Tall" Serta office chair for about 300 dollars US, delivered. I am a short, fat old man who plays hours of games every week. My chair is my cats favorite claw sharpening toy. It's leather, and after all this time all I ever did to it other than casual maintenance ( tightening bolts, wiping off cat drool) is add a seat cushion. Lets face it chair is rated up to 500 pounds but a 280 pound man sitting in it for 5 years will destroy any cushion. MY sons all do the "Gaming chair" buying, and have both gone through several while my Serta rocks on. May wanna cut your losses and look into it, or sneak us the kind of chair your lovely wife has so we can get one of those when we upgrade.
I bought that same chair and while it was comfortable, the minimum height of the chair was still too high and put pressure on my legs. I'm curious how you dealt with that.
@@xjohnny1000 I actually have a foot rest a 3 dollar Wal-Mart plastic piece of crap I rest my feet on. Also I reinforced the horizontal stabilizer bar of my computer desk and put a pool noodle wrapped with duct tape on the bar to rest my feet on. (The duct tape is to keep the cats from tearing it to shreds.)
@puppetzinc1 Jokes on you because Steelcase chairs like the Leap v2, Amia, or Gesture are 1000x better than any Secretcrap chair. Maybe do some actual research on this topic before you utterly embarrass yourself.
@@joem8601 Titan brand isn't an Alibaba chair. Of course it sucks. Getting a replica of a product that already seems to get a lot of criticism is dumb.
I'm coming up on needing a new chair before too much longer so these videos are definitely useful to me. Thanks for the top notch content both in and out of game 👍
Thanks for the video! (An E-Win ad popped up while watching this.) I've been researching gaming chairs for many months. Looks like I need to continue the search. Fair winds and following seas to all.
This company is such a scam ass company. $500+ dollars on sale for a "regular" sized chair. you know what you get for $500? a 220lb rated chair. That's about a 4 hour rating if you're..say, 6 1 and 200lbs. Honestly I can get office chairs for less that have 8 or 12 hour ratings (400lb or 500lb 6' 1"+ height). And they put anyone through the wringer to return when you find out it's actually just a slightly less cruddy gaming chair. Let's see what they do with ours which still is all entirely in its internal plastic seals.
I’m sorry your build was not that high of quality on arrival. There has also been talk of scammers swapping the chairs out during transit. To the point that on the titan they put a security tag on them. I have a titan ego and the build is literal perfection (Canada) thank you for sharing good video.
Not discouraging your claim, but I just received the jjk titan evo 2022 edition. The only thing I didn't like was the box and I don't blame them for it but rather fedex, but besides the box mine came in great condition, stitching was nice amd on point and the chair I'd say was rather comfortable atleast to me. I think it just comes down to what kind of chair you'd like... like secret labs tend to be more firm but it's also not to firm. I feel like it's a genuinely nice chair and to me it felt very high quality compared to other brands. Arms rests were nice and comfortable aswell and I had no issues with the quality. Besides the box my only other complaint was just building it since it took about and hour. So all in all I genuinely do recommend the chair. To those who want a firm yet comfortable chair.
the problem is that there are no alternatives. Especially not in XL size. I am 190cm tall 120kg big guy and XL is a must for me. I like to lounge and even sleep for few minutes in a chair. So i gotta deal with secretlab quality issues.
you really got some high standards sir. but i understand the point on being sitting on a 1k euro chair must be as perfect as possible. good review this kind of details you talk about is what most people are looking for when seeking for references before buying one
Thank you for this video. I was seriously considering this chair, because I associated this brand with premium. However, as always, I looked for opinions and was shocked, every fifth person on truspilot rated the chair 1, and there are plenty of comments. I did not expect this from a premium brand. Your video also confirms the opinion about the hopeless support. Apparently, the brand is riding on its former reputation and is no longer interested in a quality product.
Last june I was hesitant between a secetlab titan evo 2022 XL and a noblechair, decided to go with secretlabs because of the XL opportunity, what a bad decision! I regret it so much, I don't think these are worth what they cost, they suck!
I already had SecretLab Titan EVO 2022. I would have to send it back. The reason for this was that the seat padding was cut too thin. You sit down and just feel the hardness of the seat. Namely the metal parts below. I mean, if there was something like plastic or wood to support the entire surface of the seat from below and the upholstery width at least plus 1 or 2 cm, I would keep it. Otherwise, only half of the seat is well padded. And where you actually sit you can feel the hardness of the metal. This is bad. I would say that the S version that I tried only fits people up to 65 kg. Because of the very thin padding.
I've been a Service Tech for a Steelcase dealer for 23yrs and have seen and repaired more chairs than most will ever see let alone sit in. A lot of chairs I see out there from Amazon, Office Depot, Sams to the big Companys like Steelcase, Herman Miller, Knoll, Sit-On-It, Hayworth, etc...many go by looks ignoring the other crucial parts...which is what and how the chair frame is built...composite, plywood bottom, etc...and the Chair Control which s the foundation. I've seen plenty Amazing Looking Chairs with some cheesy $80 Dollar Chair Control. And chairs with Plywood Bottoms...be careful as the wood will react over time and "could" start creaking or breaking.....another area you really need to be sure of...Warranty, parts covered and labor. Steelcase and other Big Names have like a 12yr Warranty that almost covers majority of the chair and about everything can be fixed/replaced....Base, casters, Cyliner, Arm Caps, Chair, Control, etc...
We have some Sit-On-It chairs at work.... It's been 3 years that I've been there, and with just 3 workstations in the office, we've gone through 3 chairs, with a fourth on its way out. They are comfortable as hell, but once theyre around for a bit they start to just crumble.
I feel for the person who bought it from you :'). You never know how good a brand is until you have issues and only then can you judge from their willingness to solve them. They won't be getting my money that's for sure...
For anyone thinking about buying a "racer/gaming-chair" for your own sake, PLEASE dont! These chairs are a MASSIVE overpriced scam. You can easily get a better chair at IKEA or something for €50-100.
There's something genuinely wrong with ppl who find this chair to be more comfortable than ergonomic office chairs. How can something with a crappy racing seat, stiff backrest, and a gimmicky lumbar support system be superior to chairs designed by actual furniture companies who have spent millions on R&D to make the best chairs possible? Even top streamers like TimTheTatMan, xQc, and Ninja have all moved away from crappy gaming chairs, as even they know what's best for their back health.
I've got the same chair but in cloth instead of leather and I've not had any of those issues fortunately. My guess is that you got really unlucky and they really dropped the ball with your chair
I don’t even think I want a Secretlab anymore. Was going to buy one next week but if their consumer service is as bad as that upholstery, no thanks! Please what was the other brand of 4 years????
I got this Ash one in XL and my upholstery is really good except a couple of indentations that I have on the top of the headset and I’ve made a support ticket. Lets see what they say
I just got mine last week. Chaffed TF out my ass the next day, when I worked from home, and had to sit in it all day. "Soft weave" they call it... its not soft at all. That coupled with the extreme firmness of the padding leads to a generally uncomfortable experience. As much as I wish I didn't have to do it, I'm probably going to pack it back up and initiate a return... ugh.
This is really strange, I've had my Omega for over 6 years now, and only now I'm starting to look at buying a titan, just because I'm not a big fan of the loose lumbar support cushion. I also have the secretlab corner desk just because their products are so great, i'm really surprised to see this and read all the comments confirming..
Tbh, gaming chairs are a bit overpriced and/or overrated. There's the "cheep-o build" version, the office chairs, that are designed to keep your back straight and healthy so the person can sit at the desk and work for 8+ hours without backpain distracting them. 😅
I am buying one if these soon in XL. Do you think they’ve fixed all of the issues? I hope they fixed yours and I hope they no longer squeak as I will be sending it back!!
@@shawn1869 thats funny you just commented because it arrived today and I am sitting in it after assembling it and getting ready to nap in it because the way to tilts back and then another lever to sink it back has got me feeling like I’m in a hammock its a dream..lol! So far so happy and not squeaky issues or anything on my one. I’m a 5ft 6 female 180lbs and I got a XL after watching a RUclips review of girls trying every size of the chair and 3 out of 4 of them all chose the XL even though it’s not their recommended size.
@@shawn1869 I got it in Ash grey leatherette because Black leatherette was out of stock and I’m happy with the choice. I just hope it keeps clean over time.
@@Laurenelizo great, I'm glad you like it. Mine destroyed my lower back for almost 2 years. I had to sell it and buy a lazy boy. Keep me posted on how it feels in a couple days. Watch for that low back pain, it creeps up on you in about a week or two.
My chair is now two years old. I’ve been through two seats the bottom part and two sets of arm pads. It’s the worst $500 I’ve ever spent, and I bought the titan heavy duty. The material is cheap. I’ve got the black one and it’s like the vinyl just cracks and it peals off of the armrests. The only thing good on it is the frame itself definitely not worth the price tag.
I got the Titan 2020 .. the shipping was a joke.. over 5 weeks... Same issue if i would send it back.. I can be happy.. mine is "without" problems here... BUT its defently NOT a Premium Chair... its marketing and many wrong videos about "how good it is" ... for sure its a bit better than a DX Racer Chair.. but it cost at least the double... If you want a realy good chair you need to go into a Shop which sell Ergonomic office Chairs.. maybe they cost more than a secret Lab.. but you will never have problems like you showed in this Video.
I'd never recommend gaming chairs. They're all produced by the same few manufacturers with the same low quality materials with wildly varying prices. If you spend alot of time at your desk I'd recommend a 24/7 grade office chair. Back when I was younger I bought a gaming chair because, quite frankly, I didn't know better and it was a terrible experience having that thing. After it fell apart(faulty welding) I replaced it with another gaming chair, hoping it was just a fluke and that one had a misaligned arm. Combined they lasted me 4 years and before that I was using a much more comfy chair so I pursued that option and boy am I glad I did. The gaming chairs I bought were 300-400$ and were poorly made, crap materials and the cushions flattened in the first 6 months of having them, absolute dogshit. The chair I have now I spent about 480$ and it's fantastic, the quality is just night and day compared to the gaming chairs. Now I'm not your dad, if you want to get a gaming chair by all means, it's your money to spend and your life to live but I just really wouldn't recommend doing so.
This is a common opinion through the industry. Sadly, it usually comes from people that have played around with cheap rubbish 200-300usd amazon gaming chairs. Premium gaming chairs can be great. Been using them for years. You do get more ergo features with office chairs for a lower price however. You can hit ikea and get a good chair for 200. You can't get a good gaming chair for that amount.
4 дня назад
@@LeyzarGamingViewshi what gaming chair do you recommend I was gonna by the secret lab chair but not anymore
I'm 6'4" and got an extra large. The extra large is designed for TALL & LARGE people, not tall people. Arms are too far apart and I swim in the seat. Don't go by their size recommendations if you are a tall person.
I purchased the Titan Chair 2020 Edition three years ago, and so far, I have experienced no issues whatsoever, including no tearing. I have been sitting in the chair for at least 10 hours every day.
I don't recommend any "leather" chair. Both I've had the seat just disintegrates in a year or two. Even with a Purple cushion on it, spreading my weight.
I'm not sure how gaming chairs are different from office chairs. In both cases, you sit down at a computer desk. I'd recommend Herman Miller, Steelcase or Haworth office chairs. They are pricy, but some can be had for 500 dollars. They come with 10 and 15 years of warranty and the quality is perfection. But best part (I own a steelcase) is that it takes care of my health, with propper posture and great adjustments. The best I'd recommend is Steelcase Amia. Even if you buy these chairs used, the quality is far above what you find in gaming chairs, as they are built for 24/7 use.
Update:
It's been over 30 days and Secretlab has yet to deliver to me the "barrier kit" that was supposed to resolve some of the noise issues.
I had to re-message them and after that they sent a package through DHL but asking me to pay Customs & Import Tax.
Naturally, I refused the package.
This has prompted Secretlabs to refuse to send me the barrier kit unless I pay the import and Customs fees, claiming they will reimburse me afterwards. Given how Secretlabs treats their costumers and their rigid policies I'm more than reluctant to trust them and I have refused. Thus, I still have a defective product.
While the story is getting more and more ridiculous they did deliver the rest of the warranty components they deemed as defective.
Update 2:
Secretlab has contacted me via a message in this comment section, insisting I pay the taxes and take possession of their "barrier kit".
I no longer have any interest in this product or in interacting with Secretlab and have put the chair up for sale on the used market. Hopefully I'll be able to sell it at a minimal loss and be done with this whole story.
Update 3 (approx. 4 months after the initial purchase)
Chair has developed another problem, it makes loud creaking noises coming from the lumbar support when you sit back in it unless you fully tension the lumbar.
Three people came and saw the chair but none wanted to buy it after testing it.
Update 4: Sold for 450euro. (Acquisition price was 530e)
Took around 5 months to sell but I still lost less than if I was to return it to Secretlabs.
Must say I find it amazingly stupid by a company to continue causing issues for you after a video clip like this one. What they should have done already from start is making sure you got all your issues sorted very quickly at no cost in combination with their excuses for the bad experience you had with their product.
That way, you would probably have had a totally different story to tell us and certainly a more positive one. Where the money they would have spent on making you a happy customer would have been a fraction compared to what they risk loosing in sales after people watch clips such as this one.
I honestly feel sorry for them they don't see this themselves. Which of course also goes for any other company with the same attitude. I guess it all comes down to what league you want to play in as a company, with the pro guys or with the less pro guys.
What chair are you using right now ? I'm not sure to take the secret lab now :D what about the razer iskur ?
I ordered Titan Evo from Secretlab about week and half ago and then I found your video clip. I wasn't sure what to think about my order and was afraid of outcome. Must say I received the package in good condition (not like your one) and the chair itself does't have any of the issues you pointed out. Don't know now if I'm lucky or you are not if it comest to this product.
Anyway...
I ordered two products form SL. This chair and their desk. I placed both orders the same time and I received chair only. Still waiting for the desk.
Contacted customer support regarding my second order and my experience with them is quite bad, so I must agree that is not serious having so low quaility of services for so expensive and so promoted products.
@@admmakonWhat was bad though? No one at my company has had any known issues.
@@rayquazahere8529 can i know the other brand that this video is comparing?
Thank you for this video. I was strongly considering this chair because one of my colleagues recommended it. But after watching this I'm definitely going another direction.
Hoping all your issues will be resolved in the end.
Same here! 😮
You just saved me AUD$813. I was literally just at the checkout and thought I'd do 1 last lap around the internet for some personal reviews before clicking the buy button. Thank you !
You just saved me form ordering it. If the stitching is ok from there part and that bad assembly of the mekanism. It is not a premium product anymore. And its 608 euro (with shipping fee) no way... so im back to square one what chair should i buy.
Not even a riven is saving this chair.
I bought a Titan Evo (R, SoftWeave) a few days ago and... it's perfect no noise, no bad stitching, no quality issues. all the cushions are super comfy and I'm sure I would really like the armrests if I would use them.
I bought a 2019 Omega Softweave back in 2019, several months before the pandemic, & after I quit my job. I sat in it for hours & hours for several years now, nothing wrong with it, but I made a mistake & bought a Titan 2020 during Black Friday. I was working my ass off that year because I was building my first custom setup & custom cooled rig after my shit experience with a prebuilt from Digital Storm. I've sat in this Titan for maybe a year at most, & it's literally been the worse experience of my life...
First of all after several months I discovered the backrest wasn't aligned with the seatrest, so that's probably why my right side of my back started killing me, if I sat in the chair for more than a few hours a day. I reported it to Secretlab, & omg I kid you not... These people act like their chairs are perfect. Your 5 year warranty means nothing to these people. They'll get you to show multiple photos & videos before okaying a replacment, & then they also try to get you to believe that there's nothing wrong with your chair
Apparently all of the defects are normal. It's ridiculous! I gave up, & then several months later the left PU armrest started splitting at the back for no reason. I barely put my elbow there. Anyway, I was like, yeah this chair isn't holding up & is defective, so I contacted them again. After pushing hard enough they sent me some replacement parts. The tilt mechanism was sent to me live-loaded without being fastened, & then the left armet pad was the wrong size. Figures!
I contacted them again saying I discovered why the backrest wasn't aligned. Secretlab made one side of the backrest fixed, so you can't move it once you slide it into the grooves for the tilt mechanism. It leaves about a 2 inch gap, & it won't move or budge unless I took an angle grinder & sawed off the welded joints on the right side of the chair, so I can have some movement to align the backrest with the seatrest on both sides. After pointing this out they sent me an entirely new left armrest & backrest for my chair
Well, I never bothered with it, so I tried selling the chair locally. After many lowball offers later, I went to try all of the parts to see if it would make much of a difference, & I even made several measurements to see if sawing off those joints would fix the issue. Nope... The new backrest is exactly the same, & after doing the math. It wouldn't make a difference because the seatrest isn't made properly. After taking off the old backrest, I made a whole new discovery!
The entire leather portion of the seatrest has given out. It flaps like a bitch now. I couldn't believe it! I could even pull it with my fingers. It's almost like whoever wrapped the leather didn't use enough fasteners to make sure that it wouldn't move. I couldn't sell the chair after the discovery. No way I'm selling that crap to someone else! I contacted Secretlab for a return request & refund. They declined my offer & we started the whole troubleshooting process over again...
I eventually went online to dig deep on where their US base is to see if I can call in to threaten for legal action against them. If I'm not mistaken. This past month they went completely in the dark. They removed their US based phone support, & their US warehouse is now a Red Stag fulfillment center. This is clear sign that they started dropshipping from a cheaper plant in China. Their 2020-2023 models are all junk compared to their older models
I hope more people watch this video & read all of the negative reviews because most of their reviews are bots. Avoid Secretlab like the plague. Overpriced chairs with lowend parts. Their softweave models are good, but that's it. Just the fabric. Their leather products are crap. Whatever happened in 2020 made this company start cutting costs & then increased their prices. Some people haven't even gotten their desks yet~
@@Brandon-cs8gw thank you, do you have a model to recommand ?
As a regretful owner of one of these chairs, your armrests will last about a month before they start cracking and falling apart.
I bought a local and cheap gaming chair. The arm rests start wobble in a few months of use. I'm thinking to buy SecretLab's chair hoping that it might last forever. But then I read your comment. Thanks for the info!
@@equilibrium-tech They all wobble left and right. They're all made in China for less than $100, even Secretlab.
Lol I've spent $3,008 with Secret Lab....worst idea ever. -CAD/3D animator that makes marketing content for companies like Secret Lab! Luckily it's a tax write off for me as if was R&D, but my goodness this company sucks!
They just gaslight you to death when you ask for RMA on defective products....which was literally over 50% of what they've sent me 😂
@@eyedallama it’s really not that bad at least for me lol
been 3 years my guy mine hasn't broken off
Back then I was torn between Secret Labs and Vertagear and ended up buying a Secret Labs Titan because of all the positive reviews and hype. Bought it in February 2018 for 379€ and it is one of my biggest regrets.
At first I didn't find the chair that comfortable and I still find myself reajdusting my sitting position every 30 mins because my back starts to hurt.
The worst part has been the "leather". It has peeled heavily on the front half of the seat, where the front half of your thighs rest, and is starting to peel where your back rests aswell.
The armrests are not soft at all, to the point where your arms start to become numb from the pressure on your elbow nerves.
Also the left armrest has developed a 15 cm gash on the rubber, on the inner side. The adjustment positions of the armrests are not equal between them, to the point where one of them sits slightly higher and forward than the other. The back does not sit symmetrically or perpendicularly on the base, and neither do the armrests.
That being said, the unboxing experience was normal for me, everything came well packed and the product did not have any noticeable flaws. The stitching is perfectly done throughout all the chair.
But apparently, after 5 years, not only has the price gone up, but after watching this video, it seems their QC has suffered significantly.
I would not recommend Secret Labs to anyone :/
Bought the chair in 2018 as well, has similar issues as yours, terrible quality and i am looking for new chair now and will definitely not repeat my mistake again
Thats insane to me in have a 100 dollar knock off chair and it still looks brand new l
I had an AKRacing gaming chair before, the PU leather started to peel after about 4 years. Beside that the chair was pretty okay, not the most comfortable chair but after using a few other non-gaming chairs definitely not the worst either.
I'm thinking to get back to a gaming-type brand because I liked the backrest tilt the AKRacing one had and most gaming chairs seem to have the same.
The biggest issue with the gaming-chairs I have though, is that the seating and the back cushioning is too firm/hard to my taste. I prefer a pillowy kind of seating and back rest.
Check out the Noblerocker Mars. It's the same thing as a Secretlab Titan XL but not Overpriced
I bought the Akracing max chair. It's meant for big/heavy people, but it works great as im only 5'8 and a half. You can adjust the width of the armrests where you attach them under the chair.
You get a nice wide and comfy, but firm enough seat (cushion doesnt sink to the metal). You can sit ergonomically, but with tje wider seat you can also sit cross legged if you're smaller like me.
It's the best chair I've ever owned, next to my Hermon Miller Aeron at work.
I prefer my Akracing max, just because I can lounge it (H Miller far better for work). I've sat in it for hours and hours either working or playing games.
@@mikejones-nd6nidefinitely not the same lmao
I got the SecretLab Omega back in 2019, got the softweave. It was really good, a much better price than what they sell them for these days, and it will probably last me a very very long time. On the other hand, these new Titan EVO ones seem to me to be the product of a company having a name that's too popular. They can afford to skimp out on quality because people are buying their products anyway. Its like any big name like Supreme or Apple, their name is what they sell now, not the quality products. Most people can see that a supreme t-shirt is too expensive for what it is, and same with iPhones. These chairs are the same deal. They are nice, they are pretty and quite comfortable. But do they need that price tag? no not really. And do they need to care when one gets shipped out in the state that yours is in? no because people will buy them anyway.
So thanks for making this video. Hopefully it can help towards bringing some change.
I got the 2020 version of the Titan and damn, the softweave just LOOKS way better than what I just saw now on their website lmao. I'm glad I sold mine though, It's not a long-term-use thing. The seat was hard on my ass and for the price even then, it wasn't really worth it. IMO. Learned my lesson quickly man. Gaming Chair doesn't equate to Quality. You pay more for the style than the actual function/quality. I'm sitting at a computer while gaming, I need a Computer Chair.
You and all the people who’ve commented just saved me from a major headache. Thanks for your video 👍
It is because he got the wrong chair size from them.
@@GoatzombieBubbathats why it’s squeaking? And came with an indentation?
I've spent $3,008 exactly with Secret Lab for my CAD studio lol it's all hot garbage. Take it from someone who makes the 3D marketing content for companies like Secret Lab.
You're paying for their ad spend not premium products. If you want premium products, buy from Steelcase or Herman Miller. Notice they don't need the flashy super fancy 3D animation to sell their product?
That's because they spend their money on engineering and premium materials rather than paying businesses like mine a ridiculous amount of money for a 15 second video.
I was actually going to buy a Secretlab chair to replace my current chair. This video has made me reconsider. Thanks for the review.
I bought one
I have a Titan Evo from Secret labs. Both fabric and leather. 4 years later and they are still holding up with no odors or any sign of damage. To this day, these chairs are the most comfortable I've ever bought. I sit in them for 12+ hours a day. Just because someone had a bad experience and have personal opinions on a product doesn't mean it dictates what the product represents. They are pricy for what they are worth but they truly are something to have especially for long sitting days!
Hermann Miller Aeron chair are my favorite chair but are super expensive at close to 2k!@@KandiSAI
I was actually looking to buy one as well. Yes, the price was my turn away. @@GuitarsAndSynths
@@GuitarsAndSynthsHermann Miller brand is for Offices to get the employees to sit straight and type all day and never get too comfortable.
Good lord saved me the trouble of buying a Chair from them. Thank You. I would have been so disapointed with this chair. hope you can sell it well!
Short (long time) story: Bought my Titan Evo 2022 Softweave last year in June. Assembly was easy, nice quality i guess. It smelled like a chemical factory for weeks and i wasn't able to use it in my room. I got headaches from it so i placed it in a nearby room to rest.
I heated it with a hairdryer every day after the smell didn't went away. After that it went better every day till no smell left. Now nearly a year into it...
I got bladder pain syndrome, oversensitivity, numbness in my tailbone, restless leg syndrome symptomes (tingling in my legs) sometimes... for MONTHS. I went from Doc to Doc. Nothing found, no bacteria. Till someone mentioned per coincidence if i sit a lot. I told that i do, that i got a new chair. Well... guess what. This garbage concrete chair seems to have my nerves compressed.
Now i have a nice way to neuroligists, chiropractor and others to fix what this chair did over months.
And before someone asks: I can reproduce the symptomes now i know were it came from by changing how i sat on it, what pillow i used and also had no symptomes when sleeping and got better when i was walking around and was staying (I can sleep well, not like with a real infection.)
Sitting made and makes it worse on the other side.
It happened over a period of a few months (~3-4 months). I got a pillow and even that didn't help much. I went through "hell" with the pain, the always persistent need to pee with an empty bladder because all the nerves were and still are completely fucked. The lumbar support is a joke. I needed to press my butt back to feel SOMEthing about it. No matter how much i adjust it.
And it is HARD as hell. I don't weight much. About 65kg and that weight is way to low for that "cussion" they use it seems. Not much "pillow" substance on my rear as well what made it even worse.
I read it needs to "sit in", so i believed them. Without knowing that i hurt myself for longtime... i was naive and stupid because of the marketing and everyone said these are awesome chairs.
I wanted to believe it and maybe also pushed away the thought that i bought a bad product.
They are NOT good. They are a danger to health for some people in my opinion. I guess lower weight people are wrong with that chair.
This went so far that i'm not able to fullfill my job anymore properly because that pain comes and goes till my nerves are healed again. Thanks Secretlabs.
Yes of course... it is also my fault. I know that... as i said. I was naive and stupid... it is a lesson i had to learn the literal hard way.
I regret that decision so much... months not knowing what was going on, one walk to a doc to another. Just to get told that my chair fu****ed up my nerves down there so much that i got these hell of a ride of symptomes.
It won't happen to everyone but it did in my case. Some others told about numbness in their theighs, also tailbone, buttcheeks and other similar problems. Even backpain despite it should work against it.
no because I'm plus size and I got a titan XL and I am having leg pain daily from sitting on this chair (I work from home), so its not just skinny people suffering, its just not comfortable and not to mention that it squeaks and is very wobbly!!!
@@karmentolable Yah, i had a chair before without headrest. That's mostly why i bought it... also because so many reviews told it was nice... i feel so naive and stupid.
It worries me that so many tell a similar story sitting on these chairs. My old chair moved with me (the company called it "natural movement"). It moved with you, it buffered your movement. I really regret it that i sold it. I may get one of them again, but just with a headrest now. And sell that piece of garbage from Secret Labs that gave me months of pain, Doc appointments, depressions even because i didn't knew what was going on. Screw them.
It's awefull and even dangerous when you sit in it long enough to permanently damage your nerves even because they tell you to "break it in"... no words for that.
That is interesting because I had similar health problems from my old chairs. I went though about 3 or 4 different chairs always same problem.
I had lower back, upper leg and bottom pain that actually got rather severe at one stage where I just couldn't sit at all for long periods. Went to DRs had scans they found nothing then I thought about maybe its the chair and my posture.
It was this reason I got a secretlabs chair late in 2019 and although I didn't like the firmness at first I have to say It has been be far my favourite chair and all the pains and problems I had have gone away.
@@Pablolavalle007 idk if you were asking me but Im 1.68cm and my feet do touch the ground on the lowest setting
Blaming secret lab for unemployment and complications from being a sedentary degenerate for months on end…. LOL!
I have had absolutely no quality issues so far with my SecretLabs chair. It is 3 years old and still looks like new. My issue with the chair is that since purchasing it and spending long periods of time in it I have developed an issue called “sit bone pain”.
The problem with this chair is that it like many other gaming chairs are modelled after race car seats. The actual seat leans back and is not flat and it can not be tilted forward like most office chairs. This position over long term causes excessive stress on the largest ligaments of your body joining the legs to the sit bones due to your hips or sit bones being in a lower position than your knees. This medical issue is widespread, you can look it up on RUclips but I never suffered from this issue until I bought this expensive chair. So far I have found no solution and may have to replace the chair.
For people who have no back pain sitting in car THIS CHAIR IS PERFECT!
Same. I have no issues with mine at all. All of the mechanisms work perfectly and the chair is super durable. Something like a line that isn’t stitched completely perfect or straight isn’t something that I’d nitpick about. Mine doesn’t have that issue tho….
I was considering buying Secret Lab so thanks for breaking down some important things to note. Any other suggestions for the gaming chairs except Secret Lab?
Literally everybody is sitting on secret labs and 90 percent of the ppl gives it a positive review. U think there's such thing as a product where it can please everybody? Plz be realistic.
There's a reason y every streamer and gamers have a secret lab.
@@jdennis867do you have it ?
Dude my ass hurts after sitting on this chair..
I had to do a lot of searching for my chair, I have a particular amount of desk clearance so the seat had to fit the aperture of the desk so I could move it in properly. Secondly it needed to be a mesh back since I’m a human heater and need the breathable surface to keep me cool. The one I got fits all those but the seat isn’t the most comfortable fortunately that is fixable with a cushion.
I got a titan evo too and the chair arm leather has fallen apart literally 4 times now, on both arms each time. They've replaced them every time without question despite them saying this sort of thing is wear and tear and not covered. It's a constant problem even with the newest models, and their no questions replacement seems to suggest they know it, it's probably why they have magnetic arm rests now. Also the cloth version at least is hard as a rock, a genuinely terrible chair. If you can afford a secretlabs chair you can afford a reasonably high end office chair, which will be a hundred times more comfortable because an office chair being comfortable literally increases performance, companies have a vested interest in making those chairs good.
Thanks for the video, I was just about to purchase 2 chairs During their Black Friday sales, you changed my mind
That's a rather unpleasant experience with such an expensive chair. You would think the company would try harder if they want to keep a good name. I hope they change their policies and offer you replacement parts for everything that's broken, misaligned or ugly stitching, free of shipping cost.
Hey Leyzar, thx for the vid, comes 5 years too late for me cause I have almost all the same issues! The seames are as misaligned as on your chair, parts did not fit when delivered, tilting mechanics....dont get me started. At least mine is silent. Overall a 100% crappy expierence fpr A LOT of money. I bought a black Omega chair during a discount, still payed 300-400 euros back than. And if you are unsattisfied now wait until the peeling starts! Mine looks like crap and its almost unused because I own 2 flats for work reasons and in those 5 years that chair was in use for maybe 1,5 years. I have no idea how they get those reviews, its not from quality in my expierence. Maybe people are clueless how quality should look like for this kind of money?
Thank you for this video, it was really helpful for me to decide which chair to buy. For me, a good after sale support is the most important fact, because any product from any brand might be faulty.
I'm really glad I bought a Razer Iskur XL for my big old self. I had an issue with a broken weld on the seat base where the hydraulic piston connects and Razer was more than accommodating in sending a warranty replacement.
You need a Secretlab Titan Evo size XL it is better then Razer.
I have this chair and I hate it so much. So stiff and uncomfortable even with all the adjustments. I even have extra cushions on it but they make the chair shaped even worse for shoulders. All around disappointed
Can you share what desk you are using? I really like your setup, I got the same monitor and speakers as you but my desk has no space for the pc. Does the desk come with cable management?
Thank you for your honest review. Other youtubers lack this basic integrity and push out biased reviews in hope of more sponsorships. We need more honest reviews like this. Moral of the story, do not buy secretlab.
Hello,
I have a question about the lumbar support on the XL and the regular model and it's possibility to adjust it. 🙂
I am relatively tall (6'4 / 193 cm), I could easily take the Titan Evo XL, but I would prefer the "regular", because I have very narrow shoulders and the armrests on the XL are too far apart for me.
I measured.
How far up can the lumbar support be raised on the regular in comparison to the XL?
How many inches / cm can I raise to lumbar support higher on the XL, compared to the regular?
Do you understand what I mean?
I would appreciate a qualified answer.
Greetings,
Johannes
I still don't know what to think of these chairs. I've heard good things and I've heard bad things. Honestly, minus the whole tilting mechanism being wonky, I probably would have never noticed the stitching and the lumps. As long as the chair is comfortable and didn't murder my back, like my POS office depot chair, I would probably be happy. I'm still considering this chair, though my other current options are the Secretlab Titan Evo, Razer Iskur v2, or spend almost 2 grand on a herman miller embody. I've heard you get what you pay for and like the Secretlab chairs, I've seen almost nothing but good things about each of those chair, but the closer you look into anything, even the chair that costs 2 grand, the more you find people that say that the product was not as good as they hoped. I think the return policy has me more worried than the actual quality of the product itself, and I live in the US. I think if it would cost me that much to return it, I'd probably just try to sell it off of craigslist or something or just suffer with it.
Hopefully you havent bought one yet.
I recently bought one and I've never been more disappointed in my life... The chair is super wonky all around, armrests are uneven and impossible to align, you also have to take them apart and tighten the screws inside on a regular basis.
My tilting mechanism also broke after 2 weeks(im not a very large person so it wasnt a weight issue), replaced it and the "new" one i got is making so much noise that i've ended up just keeping the chair locked in an upright position.
The backrest is also uneven, it tilts more on the right side than the left so its terrible for your back.
These are just a few of all the issues I've had with secretlab.
I promise you that you can find a MUCH better chair at any store that has "office chairs".
99% of these "racer/gaming-chairs" are a huge scam.
Damn I was about to buy it why is it so hard to find a good chair lol
I'm also in Europe and it's sad to see what you experienced with this company. Was reaaaallly into this chair. What a sad day it would be to pay so much for a chair and have wide gaps and misalignment in their parts when you receive it.. Not only that was planning to get this chair to give as a gift. I cannot give such terrible quality as a gift to someone close. It seems to me that that pick and choose who gets best quality control chair (big youtubers) and who gets low quality control chairs (you and me, the customer). Glad I watched your video man
thank you for your honest review and experience, we definitely need more of these. i've been seeing all these post on reddit about their chairs from peolpe who wants the extra warranty but if you think about it, if a company makes people do this for marketing and free advertising you know something isn't right. this video gives me another reason why i should not be buying secret lab chairs and should just look elsewhere
that's true and after a month watching videos in the return policies in the warranties it looks like they're another typical cheap scamming website.
I bought an Omega back in 2020. When Covid hit I started work from home. Been in the chair every day for the last three years. It has been perfect.
Well, seeing customer service, I'm certainly not gonna give these guys a dime.
I’m looking for a chair ;) what is the other brand if you can share it with us? Thanks M
That's very unfortunate, but thanks for making the video. I have some friends who are considering SecretLab as an upgrade for their existing chairs, so I'll send them your video. One would really expect a lot more from one of the most expensive brands and it would be a crying shame if they ended up like this. The squeaky sound is usually one of the reasons people want to upgrade in the first place...
Bought one a few years ago. Quite comfortable. Quality however was beyond shit as it started to fall apart only after a couple of years. My verdict: Secret Labs will never EVER get money from me again.
Bought the 2022 soft weave and it doesn’t stop spinning to either direction randomly. It’s the most frustrating issue, I’m sitting with my feet up and the chair starts spinning, I stand up and the chair still spins.
The PU arm rest pads will fail and they will tell you this:
"It appears that the armrest cover has worn over time with use. Wear and tear of parts is generally not covered under our warranty terms as the degree and speed of occurrence is highly subjected to environment, usage methods and aftercare provided, amongst other factors."
PU foam impregnated components were used in dashes and arm rests in cars during the 1960's to the 1990's and this is how the material works. It fails, it doesn't hold up to heat and repetitive stress. The people as SecretLab know this and have implicitly admitted as such by offering an interesting design in the Cloudswap arm rests. So you can continue to use PU and just throw the pad away every couple years or you can get the plush arm rests which have a different covering material. I took the arm pad assembly apart and the design is solid, it's just the materials that isn't great, but the truth is when it comes to furniture, materials typically are cheap.
PU unfortunately is the worst choice for arm rests no matter if you pay 20$ or 2000$
5 Years ago, I bought a "Big and Tall" Serta office chair for about 300 dollars US, delivered. I am a short, fat old man who plays hours of games every week. My chair is my cats favorite claw sharpening toy. It's leather, and after all this time all I ever did to it other than casual maintenance ( tightening bolts, wiping off cat drool) is add a seat cushion. Lets face it chair is rated up to 500 pounds but a 280 pound man sitting in it for 5 years will destroy any cushion. MY sons all do the "Gaming chair" buying, and have both gone through several while my Serta rocks on. May wanna cut your losses and look into it, or sneak us the kind of chair your lovely wife has so we can get one of those when we upgrade.
I bought that same chair and while it was comfortable, the minimum height of the chair was still too high and put pressure on my legs. I'm curious how you dealt with that.
@@xjohnny1000 I actually have a foot rest a 3 dollar Wal-Mart plastic piece of crap I rest my feet on. Also I reinforced the horizontal stabilizer bar of my computer desk and put a pool noodle wrapped with duct tape on the bar to rest my feet on. (The duct tape is to keep the cats from tearing it to shreds.)
I have the 2022 evo in black fabric, absolute waste of money this chair was, it has given me back pain to no end
Huge thanks for helping on my decision. Went for Steelcase
ahhaah, waaay more expensive than this...
@puppetzinc1 Jokes on you because Steelcase chairs like the Leap v2, Amia, or Gesture are 1000x better than any Secretcrap chair.
Maybe do some actual research on this topic before you utterly embarrass yourself.
I'm considering getting this chair on Alibaba. Is the black part of the chair (the trim) made of PU leather or is it cloth?
This chair isn’t on Ali baba n🤡
@@RupertBear22 search “gaming chair magnetic pillow”, be creative n🤡
@@joem8601 Ali baba 🥸
This chair sucks
Get the white Ninja chair from micro center
It’s cheaper, more comfortable and reclines further back
@@joem8601 Titan brand isn't an Alibaba chair. Of course it sucks. Getting a replica of a product that already seems to get a lot of criticism is dumb.
Thanks, saved me 400 euros :) Gonna look for something else
I'm coming up on needing a new chair before too much longer so these videos are definitely useful to me. Thanks for the top notch content both in and out of game 👍
Glad it was helpful!
@@LeyzarGamingViews what is your height im 173 cm hestatie between small or regular ?
Thanks for the video! (An E-Win ad popped up while watching this.) I've been researching gaming chairs for many months. Looks like I need to continue the search.
Fair winds and following seas to all.
I think you got a box full of spare parts. That's why it wasn't sealed properly.
This company is such a scam ass company. $500+ dollars on sale for a "regular" sized chair. you know what you get for $500? a 220lb rated chair. That's about a 4 hour rating if you're..say, 6 1 and 200lbs. Honestly I can get office chairs for less that have 8 or 12 hour ratings (400lb or 500lb 6' 1"+ height).
And they put anyone through the wringer to return when you find out it's actually just a slightly less cruddy gaming chair. Let's see what they do with ours which still is all entirely in its internal plastic seals.
I’m sorry your build was not that high of quality on arrival. There has also been talk of scammers swapping the chairs out during transit. To the point that on the titan they put a security tag on them. I have a titan ego and the build is literal perfection (Canada) thank you for sharing good video.
Yeah the shipping is ridicilous if you have to return it. I am happy with my chair but wont buy one again the day it's time to replace it :P
Not discouraging your claim, but I just received the jjk titan evo 2022 edition. The only thing I didn't like was the box and I don't blame them for it but rather fedex, but besides the box mine came in great condition, stitching was nice amd on point and the chair I'd say was rather comfortable atleast to me. I think it just comes down to what kind of chair you'd like... like secret labs tend to be more firm but it's also not to firm. I feel like it's a genuinely nice chair and to me it felt very high quality compared to other brands. Arms rests were nice and comfortable aswell and I had no issues with the quality. Besides the box my only other complaint was just building it since it took about and hour. So all in all I genuinely do recommend the chair. To those who want a firm yet comfortable chair.
the problem is that there are no alternatives. Especially not in XL size. I am 190cm tall 120kg big guy and XL is a must for me. I like to lounge and even sleep for few minutes in a chair. So i gotta deal with secretlab quality issues.
The AKracing Max chair is made for big people, nice and wide/comfy seat. I've had mine for 2 years now, it's fantastic.
I had to sell my Titan after 1 year because it was destroying my lower back.
I might have to get surgery. Anyone promoting this is a criminal.
🇧🇷🇧🇷🇧🇷🇧🇷👏🏻, I winter if the DXRacer Master V2 is any better?
What chair did you use before?
you really got some high standards sir. but i understand the point on being sitting on a 1k euro chair must be as perfect as possible. good review this kind of details you talk about is what most people are looking for when seeking for references before buying one
I’m glad I didn’t buy one, warranty seems quite pointless. Thanks for the video.
Thank you for this video. I was seriously considering this chair, because I associated this brand with premium. However, as always, I looked for opinions and was shocked, every fifth person on truspilot rated the chair 1, and there are plenty of comments. I did not expect this from a premium brand. Your video also confirms the opinion about the hopeless support. Apparently, the brand is riding on its former reputation and is no longer interested in a quality product.
Hi which chair did u refer to in comparison anyone know?
It looks like Hero Black/Platinum Wite, Synthetic leather, from Noblechairs
Last june I was hesitant between a secetlab titan evo 2022 XL and a noblechair, decided to go with secretlabs because of the XL opportunity, what a bad decision! I regret it so much, I don't think these are worth what they cost, they suck!
Name of that other premium gaming chair??????
I already had SecretLab Titan EVO 2022. I would have to send it back. The reason for this was that the seat padding was cut too thin. You sit down and just feel the hardness of the seat. Namely the metal parts below. I mean, if there was something like plastic or wood to support the entire surface of the seat from below and the upholstery width at least plus 1 or 2 cm, I would keep it. Otherwise, only half of the seat is well padded. And where you actually sit you can feel the hardness of the metal. This is bad. I would say that the S version that I tried only fits people up to 65 kg. Because of the very thin padding.
Really helpful video thank you. Btw, you have a great accent :-)
I've been a Service Tech for a Steelcase dealer for 23yrs and have seen and repaired more chairs than most will ever see let alone sit in. A lot of chairs I see out there from Amazon, Office Depot, Sams to the big Companys like Steelcase, Herman Miller, Knoll, Sit-On-It, Hayworth, etc...many go by looks ignoring the other crucial parts...which is what and how the chair frame is built...composite, plywood bottom, etc...and the Chair Control which s the foundation. I've seen plenty Amazing Looking Chairs with some cheesy $80 Dollar Chair Control. And chairs with Plywood Bottoms...be careful as the wood will react over time and "could" start creaking or breaking.....another area you really need to be sure of...Warranty, parts covered and labor. Steelcase and other Big Names have like a 12yr Warranty that almost covers majority of the chair and about everything can be fixed/replaced....Base, casters, Cyliner, Arm Caps, Chair, Control, etc...
Very well, what would you recommend than?
Which one is a good chair? For big and Tall
We have some Sit-On-It chairs at work.... It's been 3 years that I've been there, and with just 3 workstations in the office, we've gone through 3 chairs, with a fourth on its way out. They are comfortable as hell, but once theyre around for a bit they start to just crumble.
I feel for the person who bought it from you :'). You never know how good a brand is until you have issues and only then can you judge from their willingness to solve them. They won't be getting my money that's for sure...
For anyone thinking about buying a "racer/gaming-chair" for your own sake, PLEASE dont!
These chairs are a MASSIVE overpriced scam. You can easily get a better chair at IKEA or something for €50-100.
I returned mine as well! same issues!
Damn is it that bad I was gonna buy it
There's something genuinely wrong with ppl who find this chair to be more comfortable than ergonomic office chairs.
How can something with a crappy racing seat, stiff backrest, and a gimmicky lumbar support system be superior to chairs designed by actual furniture companies who have spent millions on R&D to make the best chairs possible?
Even top streamers like TimTheTatMan, xQc, and Ninja have all moved away from crappy gaming chairs, as even they know what's best for their back health.
I didn't get deliver anything from secretlab. I just requested a refund , do you think I will have trouble about it?
Is the Hero chair a better choice ?
Very useful video, I was about to order a Witcher Edition chair but I'm going for an other brand, the quality is simply not worth the price. Thanks
I've got the same chair but in cloth instead of leather and I've not had any of those issues fortunately. My guess is that you got really unlucky and they really dropped the ball with your chair
Very good video. I was about to buy one and just changed my mind. Thanks!
I don’t even think I want a Secretlab anymore. Was going to buy one next week but if their consumer service is as bad as that upholstery, no thanks! Please what was the other brand of 4 years????
I got this Ash one in XL and my upholstery is really good except a couple of indentations that I have on the top of the headset and I’ve made a support ticket. Lets see what they say
@@Laurenelizohow are you liking it?
what do you think about corsair chairs?
I just got mine last week. Chaffed TF out my ass the next day, when I worked from home, and had to sit in it all day. "Soft weave" they call it... its not soft at all. That coupled with the extreme firmness of the padding leads to a generally uncomfortable experience. As much as I wish I didn't have to do it, I'm probably going to pack it back up and initiate a return... ugh.
Is it that bad and I was gonna buy it 😢
This is really strange, I've had my Omega for over 6 years now, and only now I'm starting to look at buying a titan, just because I'm not a big fan of the loose lumbar support cushion. I also have the secretlab corner desk just because their products are so great, i'm really surprised to see this and read all the comments confirming..
Are you from NA or EU?
@@knoblauchhusten EU
Was about to buy it, but im glad i checked this video out. I think i will opt for a Herman Miller.
Tbh, gaming chairs are a bit overpriced and/or overrated.
There's the "cheep-o build" version, the office chairs, that are designed to keep your back straight and healthy so the person can sit at the desk and work for 8+ hours without backpain distracting them. 😅
The logo kinda looks like the lost ark logo if one it was a bit more pointy
One question after these months of use, do you advise me to buy it? Does it require a lot of cleaning? Does it get dirty or stained easily?
I am buying one if these soon in XL. Do you think they’ve fixed all of the issues? I hope they fixed yours and I hope they no longer squeak as I will be sending it back!!
Did you buy one? Do you regret it yet?
@@shawn1869 thats funny you just commented because it arrived today and I am sitting in it after assembling it and getting ready to nap in it because the way to tilts back and then another lever to sink it back has got me feeling like I’m in a hammock its a dream..lol! So far so happy and not squeaky issues or anything on my one. I’m a 5ft 6 female 180lbs and I got a XL after watching a RUclips review of girls trying every size of the chair and 3 out of 4 of them all chose the XL even though it’s not their recommended size.
@@shawn1869 I got it in Ash grey leatherette because Black leatherette was out of stock and I’m happy with the choice. I just hope it keeps clean over time.
@@shawn1869 Ash is between grey and white. I was going for a white look anyway as I have an all white PC setup
@@Laurenelizo great, I'm glad you like it. Mine destroyed my lower back for almost 2 years. I had to sell it and buy a lazy boy. Keep me posted on how it feels in a couple days. Watch for that low back pain, it creeps up on you in about a week or two.
Is there any more bad things about that chair?
My chair is now two years old. I’ve been through two seats the bottom part and two sets of arm pads. It’s the worst $500 I’ve ever spent, and I bought the titan heavy duty. The material is cheap. I’ve got the black one and it’s like the vinyl just cracks and it peals off of the armrests. The only thing good on it is the frame itself definitely not worth the price tag.
I got the Titan 2020 .. the shipping was a joke.. over 5 weeks...
Same issue if i would send it back..
I can be happy.. mine is "without" problems here...
BUT its defently NOT a Premium Chair... its marketing and many wrong videos about "how good it is" ... for sure its a bit better than a DX Racer Chair.. but it cost at least the double...
If you want a realy good chair you need to go into a Shop which sell Ergonomic office Chairs.. maybe they cost more than a secret Lab.. but you will never have problems like you showed in this Video.
tell me now the name of black chair on your video. i like it and probaby will get one of these
Appreciate you sir! Definitely not going to purchase from secret lab…no Ty to poor customer experience
Was going through reviews before I get secretlab chair for my son, but I think I will just get a ergonomic chair
Buy an ergonomic ("office") chair instead of popularising the gaming chars - you only have one spine and you should take care of it accordingly.
tested plenty, was always displeased with office ergo chairs
I'd never recommend gaming chairs. They're all produced by the same few manufacturers with the same low quality materials with wildly varying prices. If you spend alot of time at your desk I'd recommend a 24/7 grade office chair. Back when I was younger I bought a gaming chair because, quite frankly, I didn't know better and it was a terrible experience having that thing. After it fell apart(faulty welding) I replaced it with another gaming chair, hoping it was just a fluke and that one had a misaligned arm. Combined they lasted me 4 years and before that I was using a much more comfy chair so I pursued that option and boy am I glad I did.
The gaming chairs I bought were 300-400$ and were poorly made, crap materials and the cushions flattened in the first 6 months of having them, absolute dogshit. The chair I have now I spent about 480$ and it's fantastic, the quality is just night and day compared to the gaming chairs.
Now I'm not your dad, if you want to get a gaming chair by all means, it's your money to spend and your life to live but I just really wouldn't recommend doing so.
This is a common opinion through the industry. Sadly, it usually comes from people that have played around with cheap rubbish 200-300usd amazon gaming chairs.
Premium gaming chairs can be great. Been using them for years.
You do get more ergo features with office chairs for a lower price however. You can hit ikea and get a good chair for 200. You can't get a good gaming chair for that amount.
@@LeyzarGamingViewshi what gaming chair do you recommend I was gonna by the secret lab chair but not anymore
I really wonder what the other chair is
I'm 6'4" and got an extra large. The extra large is designed for TALL & LARGE people, not tall people. Arms are too far apart and I swim in the seat. Don't go by their size recommendations if you are a tall person.
I purchased the Titan Chair 2020 Edition three years ago, and so far, I have experienced no issues whatsoever, including no tearing. I have been sitting in the chair for at least 10 hours every day.
How is Singapore this time of year, bot
thank you for just saving my life brother!
hahahahah, thanks , they lost a customer on this one , absolutly abismol company policy... if i want squeeks ill keep my 10 year old broken in pos lol
I don't recommend any "leather" chair. Both I've had the seat just disintegrates in a year or two. Even with a Purple cushion on it, spreading my weight.
I'm not sure how gaming chairs are different from office chairs. In both cases, you sit down at a computer desk. I'd recommend Herman Miller, Steelcase or Haworth office chairs. They are pricy, but some can be had for 500 dollars. They come with 10 and 15 years of warranty and the quality is perfection. But best part (I own a steelcase) is that it takes care of my health, with propper posture and great adjustments. The best I'd recommend is Steelcase Amia. Even if you buy these chairs used, the quality is far above what you find in gaming chairs, as they are built for 24/7 use.
Now I'm curious to which brand that other chair is from.
It looks like an SL chair, but better. :P
Wonder how many sales SecretLabs has lost from this video alone... I was going to buy the TItan XL but now taking my money elsewhere.
anyone knows what the other brand is?