I WAS SOLD A FAKE! WHERE NOT TO BUY & RESELL LUXURY BAGS PRELOVED TheRealReal, Fashionphile, Saclab
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- Опубликовано: 19 авг 2024
- I WAS SOLD A FAKE! WHERE NOT TO BUY & RESELL LUXURY BAGS PRELOVED TheRealReal, Fashionphile, Saclab
Hi Friends, Today's video is my comprehensive guide on everything you need to know about buying luxury designer bags preloved, vintage Hermes bags, and new Hermes Birkin and Kelly bags from resellers and outside of the boutique. We're chatting about the most popular luxury preloved sites and I'm sharing with you my firsthand experience with each of the key players, like TheRealReal, Fashionphile, Vestiaire Collective, and Saclab. Let's chat about how I was scammed and where not to buy luxury pieces preloved.
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Vestiaire Collective - bit.ly/3dvxCVN
FashionPhile - bit.ly/3dssa6a
SacLàb - saclab.com/
⭐️ Hermès Fine Jewellery at AMAZING PRICES - bit.ly/3QmEjrL
⭐️ New Items on Vestiaire Collective - bit.ly/3zVHUpR
⭐️ New Arrivals on FashionPhile - bit.ly/3dssa6a
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📺 Channel Description 📺
Hi! My name is G and welcome to my channel! I upload luxury reviews, unboxings, designer hauls, anti-hauls, styling, and Hermès tips and tricks videos every Thursday and Sunday. If you share the same passion for Hermès and luxury fashion then be sure to subscribe 🖤
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#hermes #hermesbirkin #hermeskelly #hermesconstance #hermesexperience #hermesgame #hermesstore #hermescollection #hermesjourney #hermesgame #hermeshaul #hermesminikelly #hermesbag #hermesbags #luxuryshopping
I had the same experience with packaging from Vestiaire. A cashmere MaxMara huge stole just shoved in an envelope and so wrinkled. I think they offered $20 off my next purchase when I complained. 😵💫.
Great video as always! ♥️
It's so disappointing..😖
Fashionphile is a rip off!! My friend who has been one of their long term customers just told me that she is about to lose over $14,000.00 because Fashionphile changed their return policy without giving their previous customers any warning!!! They just changed their return policy February 15, 2023 without giving any notice to their previous customers. My friend only found out about their new return policy when attempted to make a return within the 30 days window, on some Hermes items that weren't the right size and realized the return option wasn't available. Two supervisors have been refusing to do a full refund and only giving the option of their "Refresh program" which is an instant loss of at least $4000. Would love to see a part 2 as well :) Hopefully find other companies that are not deceiving like Fashionphile.
I mean-- your friend sat on a 14k bag for over 30 days? For what? Lol That’s plenty of time so she deserves it.
@@bnb0510 You need to re-read the comment !! Obviously totally missing the point here!
@@khorshid2 you’re right I did misread. Sucks but even 15 days is a long time to ponder a 14k bag. She could’ve disputed that with her cc company.
Such GREAT comparisons! Allllll soooo lovely! Especially the hotdups tote. Their styles are so chic, sleek, elegant and understated!
I worked for TRR for a year before I went to law school, and all of the allegations in the investor lawsuits are true. Four years ago, they had actual experts authenticating Chanel, Hermes, and Louis Vuitton. They also scrutinized some streetwear brands that were frequently counterfeited. The company had jewelry and watch experts that would look at all of those pieces. All the other brands were sent directly to the warehouse, where warehouse workers with zero expertise would "authenticate" the items using PDFs with images of previously consigned items. Home and art, they had a few people who were not qualified for authenticating and pricing items. I am not a disgruntled employee; I loved the job though management has changed a lot. That's just the truth; if you're buying from them, BEWARE. I can only imagine it's worsened since they've started handling colossal volume. The commission structure is also very complicated for sellers now, and most people will make less than 50%. They intentionally down the price to pay out lower commission rates. There are like eight different tiers of commissions.
That is truly horrifying to hear..but not surprising 🫣 Thank you for sharing your insights 🖤
The handbag experts were legit, some of them work at auction houses now. But most of the company has turned over with new management so god only knows who’s looking at those birkins lol
It's pretty bad now. Very ignorant authenticators now, not qualified
I normally shop from Vestiaire Collective and I have a feeling that the European side of the company may have a better reputation than its US counterpart. I have received a replica LV coat from Vestiaire in the past that they themselves authenticated but they accepted a return once I explained why it was in fact not an authentic piece. For that reason I am still more than happy to buy from them.
I'm so glad you spotted the fake 🙌
Didn’t we just see that Vestaire closed Tradesy? I haven’t used either & after hearing all this, not inclined to do so. Too bad, sometimes it’s nice to find previous season items.
@@KateKay28
this is such an educational video G, really appreciate the work that went into this 🖤 I’ve come to accept how incredibly fussy I am, and while I’m happy to sell my bags to a reseller it’s very unlikely I will buy a preloved bag again. On another note, you’re looking very radiant here G!
Agree jo. After buying quite a few H bags pre-loved I have gone for a store relationship now. The resale market is just too scary
@@sarah0098 indeed - I have no choice but to work my way to the bags I want in the boutique because I can't deal with the source uncertainty that comes in the secondary market. which is a bit double standards I know since I regularly offload my things through my favorite resellers lol. but there's a different shopping route for everyone thankfully.
@Jo, I'm so happy you enjoyed. I can completely understand why 🙌 Aww you're so sweet 🖤
Brilliant video G. I’ve been waiting for your thoughts on preloved including your thoughts on preloved vintage Hermès. I’m always exited to watch your videos, I wait until I’m not going to be distracted to watch. It’s always hard to not skip ads when I’m full of excitement but for you, no sweat. You continue to share helpful and in depth insight on your experience and thoughts. I enjoyed this video. You look great as always. Xx
You're the absolute sweetest 🖤
Thanks a million for your insightful video! I would love to buy a 25/28 kelly from my local Hermes shop and I have quite big purchase history, but they still tell me to wait about 2-3 years. I think I need to buy it preloved so your video helps. Thanks again!
Please be sure to check out SacLàb 🖤
@@IamGPS i will for sure! Thanks 😘
I’d love to see a part 2 video on how to get your bag authenticated in the U.S. Thanks as always for sharing your knowledge👍🏼
It's coming on Sunday 🤫
Great background on these sites. I feel that the consignment model leads to lower quality items or increased damage while they are held. Since they don’t own the pieces, they do not have the same incentive to take care of items, which impacts both buyers and sellers. TRR also does not allow refunds on handbags, which really eliminates their incentive to care for their pieces.
Couldn't have said it better myself 🖤
The "authentication" at VC is a joke.
I bought a pre-loved burberry coat (no standard trench) and since it was from a private seller, in my naivity, i chose the authentication.
They reached out to me mentioning the issues of the coat that were not in the description - a stain in a not-so-visible place, and the missing coat hanger that was on the pictures. I did accept to get the coat, since I did not care at all about the coat hanger and i could live with a small stain.
Then the item arrived and upon the first sight I noticed 2 additional stains just on the front part, so really visible, and a damaged button which was also right in the visible area.
I sent it back and requested also my money for the authentication back, since it had been really badly done - so they noticed the missing coat hanger (which was not even mentioned in the description) but did not notice the stains on the front part of the coat.... The would not refund me the fee... then I decided to use vestiaire just for inspo and if I buy, I make sure it's a smaller price point and maybe from one professional seller who also have their own site.
What's the point of even paying for their "expert authentication" if they can't even spot a stain 🫣
TRR is awful if you’re a seller. the commission rate is so low; I’ve sold tens of thousands of dollars worth of stuff with them and have made less than half of that back :/ never will use them again. and they don’t stop emailing you and calling you and texting you to consign more stuff with them. it’s not a very good business model
So disappointing to hear 😞
Ditto!!!!
@@cclibre3832 Same. Also I had to correct the listings for several items of mine they listed that were incorrect which makes me question just how knowledgeable their authenticators are.
They stole my Dior coat! They said it was not real. I sent in the original receipt and an authentication from one of the top licensed companies. I had to get my lawyer involved. Turns out, they lost my coat and used that as an excuse. Then said they had all new people because of Covid. No apology but, was paid (less then I should have been) but, they didn’t not take a full commission. Still had to pay lawyer fees so… I was selling with them for many years and have sold tens of thousands of dollars worth of items. I was treated so poorly throughout that whole ordeal. Would NEVER sell with them again! They can legit steal from you.. be forewarned..
I couldn’t agree more TRR is not the best I have been a seller with them for few years now and finally pulled the plug because I don’t want to keep loosing so much selling through them and trying Fashionphile instead.
Thanks for another wonderful and insightful post ❤
Omg I did it too! I'm not a vintage person.. But love it!
Can't wait to hear your thoughts on your new acquisition 😍
This is a wonderful educational video. Much appreciated. Saclab can only consign bags within the EU regions due to import regulations.
Really? I guess that's how they can keep their prices so competitive compared to other pre-loved sites that also source form the US / Asia, where bag prices are higher to begin with 🫣
I contacted them a few weeks ago and was told that you need an EU mailing address in order to consign with them.
I Love Fashionphile. Such A Fantastic Experience, Everytime I Visit Their Beverly Hills Location. Authenticity and Customer Service Are Paramount. I Have Never Had A Negative Experience With Them. Endless Designers and Collectable Pieces. Heavenly Temptations. The Only Resale Organization I would Trust.
So happy to hear about your positive experience 😍
OMG im so sorry for you ! I dont buy any preloved because I cant stand the authenticity process and in my heart I will always doubt the process so I feel like I want to just remain with the shops for now
I can't blame you 🙌
Thanks - super informative and well thought out video, thank you for giving us a year of your research! You’re amazing! As for me …. I am so paranoid of buying second hand without authentication from a master authenticator prior …. The superfakes are terrifyingly more and more accurate …. So glad Chanel is embedding a microchip in their bags now - I hope Hermès will follow with this new age best practice given the world we live in! ❤️
Aww it's my absolute pleasure 🖤 I can completely understand why buying pieces outside of the boutique would make you nervous. I personally wouldn't feel comfortable keeping anything myself without having another set of eyes approve of it either 🫣
Thanks for the information about these resellers. I never heard of Saclab I will check them out for sure.
Definitely give them a look 🖤
I am so sorry about your experience. Actually, I am planning to buy my BK as a reward for my hard work of PhD. I have established relationship with Hermès where I live and have a SA, but they told me that I must spend 50k to even be offered the bag. That’s why I am contemplating the secondary market because I can’t imagine spending 50k to get an offer. However, I am also scared of scams and buying fakes. That’s my biggest fear. Thank you for sharing! I will still keep buying Hermès goods as I love the brand.
Congratulations on your PhD 🥳 If you can't seem to put in a wish with your local boutique, I'd suggest looking into SacLàb 🖤
50k😮isn’t it toooo much.
@@IamGPS thank you so much! Kind regards.
@@rkys12 it is! That’s why I am just buying things I like from Hermès and we will see maybe they can change their mind. 😂
Thank you for this info. I appreciate it as I take great care in handling my precious collection of luxury items.
As one should in my opinion 🖤
I just attempted to sell a VCA bracelet to Rebag. It was purchased last month so it is pretty much new. I got an initial buyout quote from them for 50% of the retail price. I accepted the offer and I dropped it off. A week later they lowered my quote due to "moderate wear". A bunch of BS considering it was worn ONCE for two hours lol. I asked for my bracelet back! I regretted selling it anyways. I've heard from others that they do this often smh
Don’t trust Rebag. I had horrible experience from them as a seller.
@Breona, that sounds horrific 🤯
@@ohhey_ yes I will never sell to them again! I did just recently drop off shoes. I sent in pictures and got a quote. If they do it again, I’m going to be so annoyed. It’s such a waste of time. Now I’m sitting here waiting for my bracelet to ship back
Having watched Autumn Beckman’s video on her latest purchase from TRR, I wouldn’t buy from them; they don’t seem to have an any care or consideration for the items they sell. Sabrina Shekofteh’s video on how they took her bags to authenticate, then misplaced them, is also another eye opener into that Company. I have only bought a SLG from a local consignment store here in Australia only because it was a LE piece I wanted. The item was a full set, unused and is authentic but the process was sloppy and the copy receipt was for my item but a different colour they were also selling. I would be very hesitant to buy a bag this way, too much money to lose. However, I am not bothered about a bargain - I would rather go without than get something inferior.
I can't say I'm surprised to hear about their negative experiences with TRR 🫣
Such a shame; I really felt for Sabrina. 🥺
VC is the worst!! Had a similar experience…. They even decided to “repair” a bag I ordered and ship it back to me without asking me or the seller..
the reason I managed to get my money back is due to their terms and conditions that said they do not alter the items but only act as a platform….
Smart of you to look at their T&C 🙌
Really great information delivered well. Thank you.
I'm so happy you enjoyed it 🖤
What do you think about Rebag and Madison Avenue Couture?
Agree for TRR, got incredible low quote for selling a brand new BK. I went to FP, much higher quote and payout right away. Selling with FP just great experience for me
Agree 🙌
I agree completely about selling outright rather than consignment... i to take great care of my bags and articles and there's no way i would just let people manhandle my stuff!!!! No way... cash only for me. 😨
Right?? It's a relief I'm not the only "difficult customer" 😅
@@IamGPS i won't even do consignment... if rather sell on eBay or in Facebook groups... it's too stressful.
You have a point on cosigment . But fashionphile is being very aggressive with their profits. I sold them a fendace micro baguette , and they are flipping it for more than double of what they paid me. More than retail actually. I was so pissed. I sent them a complaint, and they suggested me to do consignment next time. I felt robbed.
Crazy 🤯
I was disappointed with TheRealReal as I wanted to know how old a Birkin was. They said they couldn't tell me the date code, as it was a "security issue".... seemed odd, as plenty of their items do have their year of manufacture in the title. I'd never have bought what was a $14,000 Birkin, without knowing how old it is!
How strange!! 🫣
What about purse affair?
Great video! Very helpful. What are your thoughts on 1dibs and farfetch?
I've never had any experience with 1dibs, but I think Farfetch is great for vintage collector's pieces 🖤
My other gripe about TRR is how many times you get clothing in just disgusting condition. Really, really clearly dirty (visible staining all over the items) when the items are listed as “like new”. I would never buy anything from them that’s not available for return. They’re descriptions are almost always inaccurate/incomplete (experience as both buyer and seller with MULTIPLE incorrect listings).
That sounds horrifying 🤯 The least they could do is have their pieces dry cleaned before putting them up for sale..
Agreed. Also this was so bad you can even SEE the stain in the photo! I was hoping it was just the light (it was that dang Khaite cardigan I really wanted and it was several hundred cheaper on TRR). When it arrived with the exact large stain on the front, it went right back. Who knows if it had bugs too. So icky!
Really informative and helpful video! You mentioned that it may be worth it to get the preloved bag authenticated. Are there any places that you would recommend for authentication after purchasing a pre-loved bag in New York City?
So glad you enjoyed it 🖤 Yes, I would turn to Hermès. I'll do a video on how I'd go about doing it shortly 😉
@@IamGPS Thanks so much! Will tune in to your next videos!
Great review great review as usual. Do you know about cettire ? There prices are too good to be true and pieces are brand new. I want to buy but not sure that it’s authentic or scam?
I've never heard of them 🫣
What do you think Madison Avenue Couture , please ?
Hahaha I love that sign in the background, and that pretty candle holder - curious what you were burning (is my 'candle addict' showing lol?!) Such a helpful video, I'm awful at knowing the differences and go thrifting a lot, so I'm always nervous to pick up *esluxs* , jackets, so many others things - ugh! You are always so knowledgeable about these luxury brands. You can definitely notice the high quality stitching.
is ginza xioma a good place to purchase preloved bags from?
I don't understand people who buy their bags on chinese websites, terrible. With *esluxs* you will be on another fashion level.
So heLpful and interesting!
Aww I'm really glad you enjoyed it 🖤
Does saclab sell authentic Hermes bag?
I've never purchased a bag from them but only heard good things 🙌
do you have any experience with Reduluxe seller
Luxury bags are overpriced , you have to be stupid to pay that amount for bag. nowadays no one can distinguish a original from a *esluxs* so whats the point overpaying for the same product ?
I will add though regarding FASHIONPHILE that I had one quite poor experience with an item’s description. I ordered a LV empriente pouchette described as excellent and the only problems listed were hardware scratches, and bafflingly, “piling”. Upon receipt I was almost knocked over by the sickening stink of cheap room freshener coming from this beautiful item. It must have been stored in the Glade air freshener factory or doused in some awful air freshener every day since purchase. I tried airing it out, fans, everything I could think of as it really was in perfect condition inside and out (no “pilling” 😂) but the stench was sickening. There’s no way that could have been missed and should have been noted as “perfume or cologne odor” as many items are. I returned it and the item is reposted just as it originally was (I took note of the item number so I could see if this happened). I’m so disappointed as I’ve had good luck to date w FP. When I told them about the stink they just responded that scent was subjective and that’s why they had the return policy. It is a good return policy but they should note a strong odor like this.
How irresponsible of them not to mention the scent of the bag..what if you suffered from a serious fragrance allergy or severe asthma? But what a relief that you were able to return it in the end 🙌
@@IamGPS My point to them exactly 🖤
I would not trust sac lab at all. I was interested in a C18 which was listed on their website and authenticated by them. I had the item authenticated by Bababebi and she said it was an obvious fake.
This was bad enough, but I contacted them to inform them and they never even responded to me. Highly unprofessional.
So glad someone commented on this. I also had an authenticator check out a Chanel bag I was looking at and she got back to me that it didn’t pass her authenticity check 😮 ! I won’t write off the entire site but I am so paranoid of how good the superfakes are that they are falling through the cracks!
@@RuggedGlam I have shopped at Vestiaire and not had any problems. Not that there aren’t fakes on that site, of course there are, but VC is open about anyone can list. I would never buy anything without bababebi’s go ahead. Does anyone trust computer checks? I have never tried that
@Sarah, I'm so sorry to hear about your experience. Were you able to return the bag? 🫣
@@IamGPS I didn’t buy it G, so no disaster!
Seems like a nice person but my gosh too much dancing around the subject taking ages to get to a point frankly I lasted a third of the way in and just gave up... My quick experience with the real real I live in Australia and when I went on the site to buy a Chanel pre-loved bag I clicked on show in Australian dollars as I went back and forth on the site many times I know every time I was asked whether I would like to see it in Australian dollars and I chose yes when I finally purchased a bag I was shocked to find that the price was in US dollars and I a much larger sum of money was taken from my account due to the low Australian dollar to US ...when I message to Customer Service they denied this could've happened .....I told them I had looked at this bag many times back-and-forth and had clicked every time on Australian dollars however even if I had missed it once I was always looking at the same price so there was no mistake on my behalf but with them not converting the price to Australian dollars... So buyer beware
This is very outdated information. Size the lawsuit a bunch of new rules were put in place. TRR does have a buy out program for certain items. Handbags are all final sale. No returns. All handbags and high value items are behind glass so only actual interested buyers can ask to see them. Authentication is done by experts with licenses now. And finally All Items in storage are put in dustbags or plastic containers. And if there is damage the company does take responsibility. Which is the most important part.
I'm excited to see these changes for myself 🖤
I used to consign with the Real Real around 2016/17/18 and their commission rate was SO MUCH BETTER back then. I found it really useful and hands off. This was back in the day when a Real Real rep would actually come to your house and evaluate your stuff (do they still do that? I suppose everyone just sends pictures now). Crazy, right?! To just have someone come in and take your items, and not someone from Sotheby's or Christie's or another fancy auction house. I haven't sold to them since then and it has been a combination of their reduced commission rate, hearing stories of them selling fakes (I never bought, only sold to them, but I didn't like that if that's their business practice), and me just curating my items better. I don't buy nearly as many bags, shoes and accessories that I only wear 1 or 2 seasons and then sell. I'm much more discerning now than I was, so I just don't have as much to sell. Having said that, back in the day they were by far the easiest to work with. I didn't have to do much other than make an appointment or get a shipping label and I think I maybe ever had 1 thing rejected and I also sold 5 figures worth of items to them. They were much easier and more accessible to work with than say, What Goes Around Comes around, which I considered using back then as well. I feel like The Real Real and What goes around were the only biggish online retailers for a while now. All the in person consignment stores near me where much better for selling contemporary clothes to and not handbags and shoes and jewelry. In store consignment stores were always very low in commission near me. Having said all that I do have 1 YSL bag that just isn't working out for me and I am considering using Fashionphile to sell this time. But I may sell it on Poshmark. I had a good experience selling a Givenchy bag on Poshmark, but again, I usually use that only for contemporary clothes/bags and it takes a lot more effort than using The Real Real or Fashionphile, etc.
Thank you for taking the time to share your experience 🖤 Back when I dealt with Fashionphile, I was able to submit a quote request online based on pictures. You could always try that with your YSL bag to see what they come back with 🤞