What The Hell Is Happening to Hermès?
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- Опубликовано: 11 июн 2024
- Getting a Hermès bag has always been difficult, but now it’s almost impossible. Everything seems to have changed about the brand and this downward change has started to affect even the most loyal Hermès fans, who are now ending their Hermès journey. Let’s see what the hell is happening to the French manufacturer!
What has your experience with Hermès been like? Do you think Hermès bags are worth the game? You can tell me in the comments below.
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#hermes #hermeskelly #hermesbirkin #luxuryhandbags
For the price of a Birkin, you could probably commission a bespoke, hand crafted bag that fits your exact taste and specifications by a master craftsman. Now THAT would be luxury.
Amen. Pay someone to design and craft a bag just for you. No one will own one like it. You wont come close to what you would pay for the Birkin.
Sounds like Peter Nitz bags from Switzerland.
I had found some one in Italy who can do that.
All about the brand
Agreed! This is absolutely absurd. At this point, I believe they only attract people with a low sense of self worth. Their marketing is to appeal to those who value exclusivity that implies social & economical hierarchy. There’s no way I’d pay that much money only to get whatever they give me 🥴.
My considerations as an ex-client of Hermès:
I was once “offered to purchase” a Kelly bag at the Hermès store because I always liked their ready-to-wear and accessories so I became a frequent customer. But then they said there was some kind of “waiting list” of months to simply purchase it and probably I wouldn’t even be able to choose the color or materials.
I still maintain the same quote I said to the sales person: “Thanks, but there’s nothing luxurious on waiting on a line.”
Why would I be on a waiting list just to buy something from them? I mean, who the hell they think they are? 😂
I realised that they actually sell you the opportunity of being able to buy the product, and not the product itself.
And, honestly, this is ridiculous.
Sorry, but I am a luxury client, not a beggar. I would never bow down to a brand just to get their products.
True luxury for me is being able to go and buy something exclusive I like, the way I want, regardless of the price tag.
I used to admire Hermès for their high quality, but now I simply don’t see any sense in buying from a company that sells status and not true luxury.
you're literally a dude.
this is bc of the resellers, this happened to chanel and other brands they sold it so much they killed their exclusivity and also the copiers could get hold of discount ones and copy them, I make dupes myself, i'm unable to find the clasps to copy these hermes bags though.
imo they should sell you the bag you want but just one per year, it would keep the client happy and keep the exclusivity.
@@misakistalker3058 I'm actually interested where you get those clasps as I'd want to make a dupe from a bag myself!
Selling status and not true luxury items…succinctly put!
Very well said.
I will NEVER bow down to a retailer like that, no way! I'll spend my money elsewhere!
The Hermès game is actually fun, in my opinion.
Too much begging 4 me! Too many designers. I want to be treated as a valued customer, not a pauper. To spend that kind of money, I want to be pampered! Begging them to take my money? Please!
@bonniewagner3846 - Ferrari has an identical way of treating its public customers.
As a matter of fact, I wonder if Hermes mimicked the same trait as Ferrari when it comes to trans customers. But you are right; it is pretty gosh and arrogant the way they treat customers; but, Berkin bag for the wife and a Ferrari for myself does sound pretty nice…
@@bonniewagner3824 Designer brand target poor people or those what are willing to buy expensive brands items, while going without lights or food. Sheesh what a rip off
Agreed. Say it louder for the people in the back.
Jane Birkin would be appalled. She was so down-to-earth and NOT snobby. I got my Birkins many years ago, so it’s sad to see so many people saying basically the same thing. Plus, you can just go on the resale market and avoid all this nonsense.
True
what truly turned me off on Hermes (ive been buying their saddles since the late 80's and bought my first Birkin in 2001- because I was obsessed with Jane) was that when she passed last year the brand didnt issue a single statement not a damn peep.
@@stefanidelao5776 what, for real?! how can they be so ignorant of such an important part of their brand’s history…
You're so right...
Oh, come on, stop this gullible nonsense, she lived many decades while the bag was sold for the insane price so she definitely WAS AWARE!!! Most probably got benefits from Hermes.
It's nothing more than a sales tactic - It's like the more they piss you off the more you want it. People should take a stand against these luxury brands and stop buying their products, believe me their attitudes towards customers will soon change
There's an old saying. Pride goes before a fall! And Hermes is due
Sounds like those desperate women who enjoy chasing after the bad boy that doesn’t really want them 🤣
I'll never understand. When I'm pissed off, I do everything to avoid that establishment and any branding associated with it.
I don't think people will stop :( As much as I want things to change, I also know that those who buy the Birkins and the Kellys continue to do so because they know they are one of the few who actually can and that's the whole joy of it
I went to Paris recently and intended to buy a purse to mark the occasion. I agree that the sale girls are total snobs. After waiting over 30 mins at Chanel no one can literally grab a bag on the shelf in front of me for me to see. There was lots of staff looking extremely important and only a few customers. I was even carrying a Chanel purse when I entered. This is not the 1st time either. I am so turned off from buying high end luxury brands I won’t be purchasing them anymore. My husband was really happy about that 😂.
You'd think people would be nice to someone who is willing to spend a lot of money for one of your bags...
I think its a sale tactic
Hermes is very clever. They have changed a $500 item into a $10,000 one. Many businesses would probably like to do the same, but can’t. By limiting supply, they have increased sale and resale value. So all those people who are buying genuine second hand Birkins are also fuelling the whole system. Same with anyone of us who ‘admires’people with Birkins. WE allow this marketing tactic to succeed. If we were to laugh at the foolishness of the Birkin carriers, then the tactic will soon vanish. They really are quite ugly and heavy.
Many luxury companies are following this strategy and it is about time we refuse to participate on this nonsense!
I don't understand all this madness😂 prefer quiet but good quality bags, and invest in homes rather then ugly bags😂
It's ALL IN THE MARKETING. ''Snob Appeal" has worked for years, but only for lower middle class who want to appear upper middle class.
Good points, but I do think if the Birkin, Kelly and Constance weren't so hard to get people wouldn't want them as much. Hermes is playing the game and they are winning at it. They don't have to change anything because people will still play the game and buy thousands of dollars on things they don't need just to have a chance to get a bag in a size and color they never wanted.
I could not carry this load stone. I could not walk ten feet with one on my shoulder or hand. My back would go out.
So, correct me if I'm wrong. But that means if you get and use the Hermes bag of choice, everyone who knows the process knows how low you had to stoop, how much boot-licking you had to do, and possible bad treatment as a customer you had to tolerate to get a bag. How humiliating. What are we coming to as women?
Some of us women have self esteem and we don’t do that
I guess it would be a case of 'I know people' or 'I have lots of money'. So yeah, that is the appeal of it apparently. I like the basicness of it but to me it's become common.
ding ding ding! couldn't agree more, I dont see them as a status symbol but rather a symbol of FOMO - and just embarrassing - what in Latin America we would call pena ajena - embarrassed for others.
@@stefanidelao5776 I think you said it better than I. Funny thing is Jane Birkin hated the bags named after her and given to her. She would use one at a time and then auction it off for charity. For use of her name, she made Hermès donate money to charity every year. When she passed away, Hermes didn't even issue a statement. But I'm sure you already know that. I'm adding this for the people who don't. Cheers, Stefani!
Totally disagree.
Birkins are a symbol of VIP status and Hermès LOYALTY.
Regular people like you wouldn't understand.🤷🏻♂️🤷🏻♂️
Great video.
They are a private company, and can basically create an environment that they want. No one is forcing anyone to buy a bag or whatever is otherwise “trendy” in the moment. I question this brand’s game though, when they make people jump through hoops and barrels, yet we see constant “closet tours” with hundreds of Hermes’ bags owned by “influencers”, famous people etc. Are they playing the game? Obviously not.
By the way, the Birkin is an ugly bag.
Those closets with influencers that have hundreds of birkins are not real bags 😅it’s just to display opulence 😂
Can you say FAKES
@anttoronto3202: You're right on all counts.
Hermes can do what they want;
people don't have to buy them;
it's doubtful 'influencers' pay for their own Hermes bags;
the Birkin is ugly.
NO bag is worth that price tag.
@@kurisuchan07
They're not fakes. There are dedicated Hermès resellers.
It is ugly, yes. It's something similar to what my grandma has had as a basic, inexpensive bag since the 1940s.
I'd take hers over one of these any day though, at least that one means something.
I couldn’t be less interested to have an Hermès bag. They’re just so showy.
The perfumes I enjoy very much though!
Love the perfumes too! I also enjoy their make-up. ❤
The perfumes and scarfs are great especially the vintage scarfs.
@@annaolsson5441 the vintage scarves melt my heart. Lovely!
@@kath1626 kath I’ve heard such good things about their makeup. Although all set for now, I’ll happily try their eyeshadows when the time comes for a new palette.
See I actually think that the original design of the bags themselves and the original versions were very "quiet luxury". I don't think if you asked most random guy at a bar to pick a Kelly or Birkin out of a lineup of designer bags that any of them would pick them the way they could easily pick out LVs. But since the showboat side of fashion has increased in the past decade or so the brand has come out with more and more versions of these bags with flashy colors, textures, and bling to make them look more shouty than they actually are.
Those of us who have been loyal patrons of this brand for decades recall a time when such treatment was unheard of. The recent practice of coercing customers into buying thousands of dollars worth of Hermes products they may not desire, simply to obtain a Birkin or Kelly, is utterly deplorable.
Good to know it wasn’t always this way. Thanks for sharing.
I love designer handbags but when it comes birken and Kelly bags too many foolish rules just to buy them which is a huge turnoff.
I feel like a lot of 'luxury' brands have forgotten that the experience was such a part of the draw. I'm not about to work my ass off, save up, and then be treated like a nuisance.
Seems like a form of extortion. Bribe the Hermes management with enough purchases, and you might just get a quota bag. Seems more honest if they just doubled the price of the bag and sell it outright off the shelf.
I'm sorry, as a person who never bought luxury bags, these kind of rules sounds ridiculous. 😂
They are 😂
No handbag should require a “journey”….that’s ridiculous.
I don't own an Hermes handbag but I have recently fallen in love with the Kelly bag. I know I will never be able to afford a bag like that but there are dupes out there which in my eyes are the same. The reason they make it so hard for people is to attract buyers and making their name more exclusive. Spending all that money on a bag is crazy and it could have been spent on more important things
I think Hermes's rules to get one of their quota bags changes from store to store, based on their sales targets, etc. They usually tend to prioritize loyal locals first, as they are the ones that keep spending throughout the year in the boutique. If you visit different Hermes boutiques you will get different customer service and also different "rules" to get their quota bag. My SA offered to get a Birkin for me, but she needed few months to get it from Paris, as it is a really small boutique and they don't get much anyways. So for most of the items I need, I have to tell her first so she can order them for me. In my boutique I always get 5 star customer service, but when travelling abroad, I got mixed experiences in other shops. Even if I own Hermes items, I ddecided to not purchase any Birkin or Kelly, as thieves are now so aware of these, and there is a lot of theft, even on the streets. Few ladies experienced, unfortunately, being robbed by men in a motorbike with knives or guns during the day in the streets. I might never experience this, but I don't want to risk, especially given it is a bag I don't find particularly nice or functional for my lifestyle.
I'm glad that you had a nice experience with your SA!
Even if I got offered a bag I wouldn't buy it. That money!! While I really like those bags, they're, well, only handbags. It's mindblowing to me to spend that much money on a handbag.
I agree. I like a nice bag, but they are basically just something to carry your keys, phone and lunch to work, they have nothing to do with my feelings of self worth or identity.
I have two Birkins that I love. I got them pre-loved and will do it again. They are classic. I have not bothered with the in store games, but I still have the bags I love.❤
I would tell anyone to buy preowned...any high-end designer bag. In fact, I think the older the bag, the better.
I still don’t understand why people allow themselves to be treated in such, we are the costumer and we are in control of our money, we can chose where we want to spend it. It is indeed crazy 🙏
I get the feeling that the clientele for Hermes merchandise are no longer for the celebrity wallets, but geared for the far deeper pockets of their preferred clientele.
I’ve been buying Birkins for years- I even have a custom special order and mini Kelly.
Hermes has zero loyalty- I moved to another city and had to get a new SA and she basically told me all my buying history didn’t matter and I was starting fresh like a brand new customer! She also said I buy too much online and that hurts me!!! I have no Hermes in my city so buying online became my only option at times.
Disappointing loyal customers are treated so badly.
Well... LA de fricking dah! Starting over? I don't think so hiefer!
I would sell every single one of my bags and never parade their brand again. You're paying thousands to be an ad for a company that spits on your dignity and basic human decency.
That's soo ridiculous!
They probably looked at the watch world an realized what kind of money there is to be made when you create an artifical scarcity. Not only are people spending more money at your store to obtain a ''relationship'' with the brand, but artificial scarcity also creates the illusion of exclusivity and people are willing to pay premium for that. Hermes (and similar brands) also need to set themselves apart from brands such as LV, Gucci, Prada, etc.. that are a lot more obtainable for people who have ''some'' disposable income to keep up the illusion.
artificial scarcity is such a good term for it!
Clearly Hermes don’t want the “little people” to be seen with their products. It’s what makes Hermes the products that they are.
True. It’s about exclusivity!
You got it. They don’t want t tbe nouveau riche with it either. They prefer the older money. Hence the screens. If your family has bought three or four bags from them over decades and you are old money pretty sure you get offered it. If you are Joan from the street that has a 200k black card it’s going to be a longer move
@@ireneswackyjournals8810 I’m pretty sure Jenny from the block aka JLo can still get a bag. Back in the day they treated Oprah and Gail like absolute trash and it was all over the news. Disgusting company.
@@dollymadeson3963 I remember the Oprah situation but forgot the store. 8 know they did this and still do. They leave it to the discretion of the Hermes store and that means that if the person had a thing against woman of a race or ethnic background they will make them go through hell.
As exclusive as they say these bags are I see loads and loads of people with them. Perhaps half of them are fake but still I see a lot of these bags everywhere
A good number are fake and others buy second hand.
I stumbled down some rabbit hole once that took me to a place in China that will make you an EXACT replica of these bags for $1,000.
It’s not a luxury experience if you have to wait outside in a line, or be kept guessing about how to get the item you want, or be treated dismissively.
Why not just increase the price to $50,000 and sell them to whoever wants one?
Because they don’t want any person with it. It’s supposed to be q true luxury bag. They don’t want a nouveau riche even from France to get it quickly. With that in mind, they don’t want a nouveau riche American with credit cards to get it as well. It’s the old money product, so they try their best to screen.
@@ireneswackyjournals8810 Thanks, that makes sense!
@@ireneswackyjournals8810 Too bad, because someone willing to spend $50,000 (or even half that) can get it brand new from the resale market
Carrying an Hermes is a shout-out that one has something to prove. Because if one did not have something to prove, one would not tolerate this sort of shoddy, rude behavior just to get ... a handbag. Case closed.
People should simply boycott Hermes...they would change their 'game' in no time. A bag manufacturer is playing with your dignity and for what? It's a f*cking bag hello.
I mean, it clearly works for them. They're still at the top of their game. So, they don't need to change it as long as they get the money...
@@perspectiveofme We simply want them to feel the pinch… they probs won’t go out of business but especially lately where they have made the game so confusing… they DESERVE alot of pushback.
I 100% agree with you related to the customer service. While at one point I got hung up in the Hermes game but I did not buy anything I truly did not want. I do own a Birkin and a Kelly. At one point I had 2 Birkins both preloved and quickly felt like I had made a mistake on spending so much money on that bag. One I sold the other I still have and I am not looking to purchase another one. I do agree that putting up with the kind of disrespect or having to kiss up to a sales associate is not necessary for a purse that is why I stopped going into the store. I acted like myself and I will say that although I didn't purchase a quota bag I was offered 4 bags. Three I purchased and one I passed. What most don't say is that it is not very easy to purchase any bag in Hermes.
I have a beauty room channel and I feature both luxury and non luxury bags on it. Hermes though is the one brand I will never purchase. For me the prices are excessively over inflated and the brands way of treating customers is not good. Imagine if your local food store told you that you needed to be put on a waiting list for their products and that you needed to buy a certain amount of products before be allowed to attain the item you actually want and on top of that pay exorbitant amounts. No thanks, I’d rather buy cheaper, well made bags or bags that are inspired by the brand so that I can get the look for less.
Just buy a pre-loved, and there are loads.
They must be laughing at the way we will jump through hoops for a chance to buy an Hermes bug. I’d just feel foolish!
I’d feel pǐssed off.
QUESTION: Though I've frequently shopped at various Hermes boutiques, for their scarfs & ties mind you, I am interested to know how many Snobs would makes dinner reservations at a unattainable restaurant only to be told that a table may or may not be available on that day, and that your dinner won't be what you ordered.....Unless you first spend twice as much at the Bar?!?
Luckily, as a male, I can allow my leather goods to acquire a certain, desired Patina that cannot be achieved with plastic coating!
I just found your channel & you have a new subscriber!!
It is so refreshing for the truth about H’s sales strategy & horrific customer service!
Decades ago, my mom purchased a Kelly. Of course, customer service was on par without question.
I found H’s willingness to cater to a select group of people, while turning their backs on their loyal customers to be quite distasteful and disrespectful. An Hermes bag no long has the same status as it once did!
I love my old Hermes scarves, which pretty much ruined me for any other scarves, but this video is exactly why I buy my luxury leather goods, handbags, and sweaters second-hand. Usually they’ve been a little lived-in while well-cared for, and I’m too old to want to look like new money 😂
The rude and disrespectful customer service completely turns me off from the brand. Also spending 5 digits on a bag seems ridiculous especially in this economy. I buy other luxury brand bags and enjoy the experience most of the time. I won’t tolerate being treated like crap and not even getting to choose what I want for the hard earned money I use to spend on my bags.
You'll soon see how tables will turn, Hermes will soon be begging customers to buy their products. What's on top will eventually come crashing down; especially behaving in that manner. Truly vile.
So many good fakes now so why bother buying real one
Especially since you can't buy the real one, even if you can afford it, Hermès is like "Nope, not you!"
Luxury brands are getting way too ubiquitous and it’s getting to their head. Can’t wait for their bubble to burst
The pink ones are gorgeous! Thank you! 💯😘😘😘
I don’t even like those bags, they’re stiff, poorly fitted, damage easily, boring design, and uncomfortable to carry.
It’s a bag. You put stuff in it. These ridiculous prices and the increasingly complicated hoops the customer are forced to jump through while being treated with contempt is beyond belief.
My only requirement for purchasing a bag is an outside pocket for my epipens that’s quickly and easily accessible, which these don’t have.
These bags are heavy, not very practical and not particularly attractive, don’t understand the appeal.
I think they are waiting for price to go up to resell it. The bag itself is not practical.
Such an interesting video, thank you! I'm assuming that the SA are condescending because if you're the naive person who spent months waiting for a bag, they're not interested in you. Maybe they only want the Elite who can actually afford more bags - not the customer who will buy "only" one or two Hermes bags in their lifetime. This is kind of what Chanel seems to have been doing for a while. I often heard (in the past) that LV's Neverfull was the "secretary bag" - meaning people with lower incomes were the ones buying it, which was tarnishing LV's luxuriousness - and now there's a waiting list for it! Maybe I'm completely wrong, I don't know! Take care ❤
You should be able to have a customized bag made just for you for the prices they charge. A bespoke piece made with the leather,color, size and finish you choose!
Wanted to buy my wife and daughter some scarves but couldn't get waited on at the Hermes boutique in Doha's Vendome Mall...spent my money at the nearby LV boutique. Going back next month and I'm going to try the Ferragamo boutique as well.
Look at the vintage ones instead, nicer silk.
Hermes silk is just so luxurious than an LV or Chanel one. I have them on all three brands.
Update: back in Doha and was treated well this time, bought two Hermes scarves. Also picked up one from Cartier which was adorned with bent nails and love bracelets.
Hermes is a privately owned company and it’s always been about exclusivity. People who think they are entitled to own a quota bag have to accept that fact. Other companies like Porsche and Rolex have the same exclusivity techniques.
Actual luxury brands have exclusivity and do not give any of their products to just about any John Doe.
My mom has a Birkin. I never thought she would jump through hoops for something let alone what you just described lol
The Bags Look nice, but the closure is so impractical. When im out i ant to be able to easily access my things, but if you properly close the Kelly that isn’t possible. I know someone who has one and they always have it open and that makes the closure obsolete. Apart from the astronomical price and the number of hoops to jump through that’s the main reason why I don’t want a Hermes bag…
Hermès loves clients interested in their "métiers" and brand in general. The Birkin, Kelly and Constance are offered to their loyal (big spenders) clients first. It's smart in a world of luxury going middle class and I bet other brands would love to do the same.
You can buy Birkin bags and Kelly’s very easily from secondary market stores, so this is no longer relevant.
Today the Birkin is so basic, every RUclipsr and their momma has one. Hermes is an over priced brand which is high quality but so is vintage Coach bags which quality can match Hermes or any other :luxury: brand for that matter.
This can’t be real. Never would I ever. I have visited LV, Gucci et al in Toronto (where I live) and I am always treated like gold.
I have one Kelly and one Birkin. I am very fortunate to have a wonderful S.A. who I genuinely like and who has really helped me learn and appreciate the brand. And even then, the process was still not easy. I had less than a 1 to 1 spend for my Kelly ( I got it in 2021) and that spend included an Evelyn bag. I just got my Birkin a few weeks ago and I spent slightly about 1.3 to 1 but that also includes the purchase of a picotin. I really love and enjoy my items. But now that I have a daughter it is harder and harder to justify spending these amounts of money on bags - no matter how lovely or great quality one finds them to be.
You are cheated, trand victim
Would you be so kind to describe your thoughts knowing that Hermes was expecting you to spend so much money before even possibly proposing these bags to you? In other words, what made you justify and accepts what I would consider a form of extorsion?
@@cyclamen831 coz she can afford it. 😂
All the tacky influencers like Tamara et al have cheapened the Hermes legacy, so many bags in different colours but basically the same bag totally going against Jane Birkin’s ethos wearing her one bag until it was destroyed then buying another and not babying it. Now it’s all about flexing and obnoxious overconsumption, so tacky! Plus the rumours of them wearing super fakes 😂
agree totally
Influencers have driving the demand too high. That is Hermes has gone back to the Haute Couture standard of 2 pieces a year. The demand for the bags exceeds the couture high end customer which is only about 4000 people worldwide. Those are the core customers that will buy Dior Couture and not Ready to Wear. Those are the customers that Hermes wants.
Service and treatment varies greatly from store to store or even person to person. I've been collecting Hermes for over 15 yrs and have never had poor treatment no matter which store I visited. So, there's that!
I'm happy for you!
You must share your secrets.........😊
I don't get why everyone's so furious at Hermes. They're not like other supposed high end brands that pop thousands of brands fresh from the factory and always have them in stock. They're one of the only real luxury brands that has remained a product targeted at the uber wealthy and not at kids that shop at Target and then at LV when they want something special. At 10,000 - 50,000 euro a piece, they are certainly not targeted at the average Joe on an average income. They're not even targeted to those that make a higher than average salary! And there have always been brands that NO person on the street could afford apart from Hollywood celebs and/or the upper class. But of course, we like to forget that, because marketers make us think we have to have them in order to be accepted by rubbish people. With so many brands that sell items costing €1,000 and higher that we've come to normalise and justify these crazy purchasing habits. And now your average fashion-lover is pissed that there are exclusive brands that we can't get to that easily. Hmm.
In today's consumer society, fashion influencers are acting like it should be normal to go and get a high end luxury purse. The truth is most ppl on average salaries can afford bags from brands like Furlaand Kate Spade etc. People on higher than average salaries go for moderately-prices brands like Marc Jacobs , Balanciaga or LV . There are richer people than us who can snap their fingers at Hermes and be first in line. You and I should not be thinking of owning a Hermes purse. In the past, I'd purchased a Chanel double flap and an LV and a handful of SL bags, but I've regretted spending my hard-earned money on items like these. Just because "I liked them" wasn't cutting it anymore. It's stopped me from buying the property I wanted so I was forced to sell some stuff just so I could purchase the little home of my dreams and have a pension when I retire. I too have made mistakes, like many of us luxury addicts. But we ought to know our limits. The truth is that walking into an LV store has become like shopping at Zara's these days, because everyone shops there now. It's become normalised and we've come to see everyone obsessing over the same darn items. And Hermes doesn't want to be Disneyland. It doesn't WANT to be accessible to the poor.
Tiffany's and Cartier were Hermes in the 1960s. Not just any Tom Dick or Harry could buy a Tiffany's or Cartier. Now Cartier has become McDonald's. You see people with bad grammar who don't dine at the Four Seasons wearing the Love bracelet. As lovely as they are, this is NOT okay. Even my doctor and lawyer friends can't afford an Hermes. You know who wears Hermes purses in my country? Influencers making over €100,000 annually, people that have been bribed by corrupt politicians and earn a salary 5 or 6 times higher than anyone else in the nation. CEOs and owners of multinationals. And they WEAR their Hermes bags everyday. They don't keep them locked in a safe and keep them as an investment and not try to scratch them (like you or I might) because they can always snap their fingers and order another one easily. Because god forbid you damage the bag. The moment you do, your Hermes investment plummets significantly.
That's how poor we are. And we need to get over ourselves if we're saying things like "OMG whatever happened to Hermes?" The question you should be asking yourself is WHY you're even dreaming of doing everything in your power to get your hands on a €15,000 purse. If you're struggling to get one, you're poor. Simple. Even if you own your own property - If you have to work hard for it, you're poor.
If you're mad at Hermes having a waiting list, it's only because you're not stinking rich. And not being stinking rich is normal. If you can't get the bag you want quickly, you're one of the 99% even if you're a small business owner like me. People like you and I watching this video are considered to be poor by the uber rich. Fact. Buy other things with your wealth. Buy real estate. Invest in the stock market.
The only Hermès items I’ve ever bought are a few scarves, because I enjoyed wearing silk scarves a few years ago, in my early 20s. I only had really pleasant experience, despite my purchase probably being ones of the cheapest items by the brand. I went to the store in Mayfair, London, The Exchange, London, and the flagship in Paris. They all treated me well, despite my ordinary girl-next-door look. When I bought my first one I even told them that this was my first scarf, and they were extremely helpful and nice in helping me choose the most iconic one available at the time. At one of the branches, I was even told by one of the associates that it’s not that hard to obtain a Kelly or Birkin, and although I had only spent a tiny teeny fraction of what normal Hermès customers would, he had offered to check the availabilities and put me on and waiting list. But I declined. The key is to be nice and down-to earth, but not fake nice. Just act like you’re making any normal purchase. I think if you act snob, they’re not going to be nice to you. And in most cases, snobs are the wannabes, and they can probably see through that. I don’t know what its like in America.
Totally agree. I’m just not here for it either. I’d rather be treated well and just get what I want when I walk in.
If you feel mistreated by Hermes’s sales person, you are not rich enough to be their customer. Hermes’s target customers enjoy this manipulative game.
I admit I don’t buy name brands, but find the idea of hooking customers this way an excellent idea. If they can keep doing this successfully, then I commend them.
I have an issue shopping in America - every sales person wants to be my bestie. Shopping in Europe is so much more relaxing where I don’t have to worried the sales staff is comfortable all the way up my ass while I shop the store at my own pace. I find that once I’m ready for service, they’re there and ready to help, but not a moment too soon. Additionally, it has been proven over and over again that people respond to negging - what you get from the sales staff in the A-list stores. I’ve seen it, I’ve experienced it, and it works.
Not worth it and a waste of time and money. For that price, your paying for superb customer service, quality and availability. Why are they playing games with customers? I would buy products from lesser known designers who have better quality, service and pricing anyday.
Veblen effect is effective for the target market - poor people who want to appear rich (but actually only to fellow poor people).
The video is interesting and even more the comments. It boils down to dignity and confidence. I do not need a Kelly or Birkin and I would never lower myself to those ridiculous standards. Having said that, my experience buying scarves at Hermes have been positive with regard of treatment from the SI but maybe it is because I clearing walked in with my Loro Piana or Bottega Veneta bags which I chose bought and did not have to beg anybody to get!
It’s crazy, they are like Rolex and Ferrari. You ALREADY have to be a customer before you can be a customer.
Do they still make bags? Do shops still have stocks? Probably, on a made-to-order basis only?
A lot of people selling pre-loved bags, so there will still be available units.
They want to be talked about.
Thank you so much for the shoutout. A subbie told me you had mentioned my video. X
Thank YOU for your wonderful video and comment!
@@perspectiveofmeI would really appreciate it if you could link my video so your viewers can see what you are referring to x
The Hermés bags I want aren’t even quotas. I still want them but they need to be in the color and hardware I want.
My SA said that prespend is a myth
they are lying to you haha
Lol
It's just a Bag I spend on Coach for 350.00 on a nice one it Las for ever 👍
Yes I love coach bag,
not that I can afford Hermes bags in the first place, but I would never beg a brand to take my money. Ridiculous
Hermes is not forcing anyone to buy their products. So why are people complaining about the brand? If you don’t like the service, then don’t buy anything from Hermes. Straight and simple, right? But noooo… it’s the exclusivity of the brand that people are after. So don’t blame Hermes if you enable the brand to play you 🤣
Exactly.
I will NEVER purchase from Hermes. I never wanted to play "the game" and to be treated like worst than dirt is not my jam. I'll take my hard earned money to company's that value me. Thank you for this video.
People are crazy. That they tolerate this snobbery is ridiculous. Give your money to companies that deserve it.
I just want to say that Hermès wants Brand loyalty. I’ve never had any issues getting the bags I wanted I have a great relationship with Hermès and come from generations of loyal customers 💋💋💋💋💋
I have 2 Birkins - both bought pre-loved and yes more than retail cost. BUT...I got the color; size; material that I wanted. AND I didn't spend thousands on stuff I didn't want and pretending to like being treated poorly. NOT happening. I love my bags and I don't need more from them so I'm done with them. I would never play that game.
This is pure greed. Seems just as bad as hiring child labor or working people in a sweat shop. And they’re not even that great. I see the same old bag every time I see one of these women carrying one on TV. I live in Jersey and have never ever seen one in person. Only ever on TV. Same bag, different colors, same Bravo Network. I own a Chanel. I went to the Short Hills Mall. Walked into the Store. Told the sales lady what I wanted. Though I had to go back 2 weeks later to pick it up, I certainly didn’t have to BEG for it. After watching this, that’s what I think these people are doing. They’re begging Hermes to let them give Hermes their money to carry a bag that they will eventually get tired of and only pull out and use when they need to show how much money they have….or don’t lmao.
Personally, out of self-respect, I refuse to let any company control me the way Hermès does their customers. Hermès is about their own personal ego trip, greed & control over those people who are too obsessed with the so-called 'prestige' they think comes with owning a bag. As though the ownership will ensure them nothing but happiness & a long life. Hermès is actually spitting on their own customers & laughing in their faces as they take their money & slam the door behind them.
A new brand couldn’t achieve this. But Hermès’ worked for decades supplying truly functional and exceptional items to their customers. Their heritage has allowed for the strategy, however wrong these days. It’s all marketing.
The way Hermes is now reminds me of the hoops you have to jump through just to get a current account with some banks. You are offering to save your money with them, but they make it seem like your salary is not good enough even for that. I hope Hermes sees a downturn in the hype. They are simply now too big for their little luxury leather boots!
Not just because of finances I won’t be buying my ‘kelly’ but also because of this craziness! When I want a certain bag, I buy it, none of this nonsense!
Hermes has good quality but the price is too high and on quota. Drop them.
Hermès can keep doing whatever the heck they want. I don’t own an Hermès Birkin, but their stock price has increased 51% over the price I paid; if I had put as much money into Hermès as I did into BRK/B, I’d be able to buy a pretty nice used Birkin with just that. Meanwhile, LVMH stock has decreased since I bought it; you can buy those used in Dillards now and I always see at least two every time I go to the supermarket in my suburban/rural town.
Come to Asia and choose any Hermes u want 😅 not need to wait
LOL! right? my BKK vendor would come to our hotel, have us look over actual real luxury good catalogs and if we wanted anything all we would have to do was provide him with was what grade of the item we wanted - Good, Better, Best; negotiate the set price and they would come back the next day with your item to inspect. You could refuse the item for any reason and payment was only exchanged if you were entirely satisfied. But visiting their actual storefronts were great fun too. You would literally be led into multiple special secret entrance rooms behind bookcases, up stairwells and behind legitimate commerce. The super fakes/replicas are very, very hard to detect even on close thorough inspection.
why I dont understand is how so many the influencers have collections of Hermes quota bags when theyre so hard to acquire.I have a Kelly 28 in rouge de Coeur that my husband bought me and its beautiful but I have honesty never worn it because im afraid of ruining it. I much prefer my celine, fend or feragamo i bags ,I can enjoy them without being too precious . All in all I dont see the big fuss about Hermes
I think the Hermes shopping experience is for rich people who want to feel like poor people. No thank you.
I never thought about it that way😂😂
Reality is you own a brand's product by means of your capability NOT THE BRAND OWNING YOU.. It's literally a purse and going through this much bulls##t to be able buy is rubbish... simply move on to a brand that respects your time and money you're willing to pay. No Fs should be given to these self proclaimed LUXURY monsters.
These bags are not worth what they’re priced at or the prespend. It’s become a brand for aspirational flexers. The vast majority of people playing the games can’t even afford these bags. They buy pre spend and resell it on Facebook and instagram stories. The recent price increases are utterly ridiculous. Because of the flexers who game the system it’s increased pre spend for everyone. People are so desperate to get their hands on these bags for validation. Sure some of the client service is good but if someone claims they’ve never had bad or frustrating service they’re lying unless they’re spending 100k plus a year. The lack of response or extremely slow response is shitty service. Prioritizing clients who buy jewelry and Rtw and home is shitty service. The sas are
Spoiled and greedy and the clients are to blame for this and management. It’s true that carrying these bags is not a badge of honor or showing you won some great game. It shows you’re emotionally and mentally stunted because you need validation from strangers after throwing astronomical amounts of money on some pieces of leather sewn together. It’s not an exclusive club. Hundreds of thousands of people have these bags including escorts and teens.
No wait on Canal Street NYC 😂
I wonder if Hermès' 'new system' takes into account heavy online boutique purchases??
The audacity of that brand when you consider the fact that there are so many dupes out there making their bags basically worthless to me. Sometimes you can't even make the difference btw a real and a fake burkin. A waiting list? To buy a tacky flashy bag that was duped endless times? No thanks.
When people stop caring about this bags and stop shopping them Hermes will see the problem it has created spend your money we’re they treat you professionally better!
Agree with you 💯 bought Hermes Kelly 25cm over 20 yrs ago you went in and chose what you want and color none of this existed before!!!
Idk their bags might be good quality but they are kind a ugly. 🙄
Not kiinda. They ARE ugly.
It is like a toxic relationship. You can either choose to stay or leave to find true happiness. It is the same with these luxury brands. You can choose to get abused and be part of this stupid game or free yourself. I myself freed myself from this game. I love well designed purses and there are so many out there - without snobby attitudes
No brand is worth jumping through those kinds of hoops.
I will say, I visited the Paris Hermes store in June and the two sales people I dealt with were not friendly at all. Everything you said here about them is true. They are snobs
Total opposite at Chanel. They were not only welcoming but I was greeted with a glass of champagne. I was only buying make up and skin care but they made me feel special.
Companies like Hermés need us more than we need them.
I would not hassle that much for ANY bag! If I spend tens of thousands of $ I would want service.