I'm Sick of Arrogant Luxury Brands!
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- Опубликовано: 23 ноя 2024
- I keep finding myself thinking about the concept of luxury and how certain brands achieve that label. Because when you take a closer look, most of the brands that are called luxury today are not luxurious at all. And you know what? It’s quite frustrating.
Most of these brands are so snobby and arrogant that you feel like they don’t even need us, the customers, to shop from them and it’s ridiculous. It makes us feel so inferior that we automatically assume this must be because their brands are SO luxurious. Lol. But believe me when I say, this is just the tip of the iceberg. There is a lot more to unpack when it comes to the artificial snobbery of luxury brands. Today I want to talk about real customer experiences, complaints and explain why these brands act the way they do. Because it’s a part of their identity and I hate it to the bone.
Hermès Game: • What The Hell Is Happe...
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It is not about the bags, but on sunday I visited the Cartier store in our country wearing jeans, sneakers and casual T-shirt. I did not buy anything, I only wanted to change the cord on my trinity bracelet, which I bought preloved by the way. They were super nice and polite 😊
So happy for you! Btw I've never seen or heard anything bad about Cartier!!
The luxury brands seem to target insecure people who need to feel they fit in.
I got silent treatment in LV store in Maui Hawaii a few years ago. My husband wants me to pick a gift for our wedding anniversary. We have a mutual agreement to go shopping for gifts together to avoid disappointment and returns. The SA was showing wallets to a guy dressed in business attire and tie. We were dressed as vacationers going to a beach - shorts and tees. She looked at us briefly and kept talking to a guy avoiding eye contact with us, without saying any words of greeting. We felt unwelcome and left. We went to Gucci store afterwords, still dressed the same. SA greeted us, suggested products, and after we picked a handbag we were treated with 2 glasses of Prosecco while waiting for a processing of the sale. I guess the rules are different from store to store. But I still don't understand why should I dressed up for a sales person to approve or disapprove my appearance.
God says , judge a person from the heart not the exterior experience
Gucci has the best sales staff ever. I have always had good experience and spent most memorable time shopping at the Gucci stores, every time I have picked up products or just went there to gaze at the products. Over the years, I have bought shoes, belts, bags all from Gucci as they know style and how. Louis Vuitton (mens) products on the other hand are dull, boring and ugly. I own bags from Feragamo, Gucci, Coach, MK, but not a single LV, lol 😂
I agree the staff are very snooty
@@rishibasu4857 snooty to like the scene from Pretty Woman 1990
Same happened to me at a Dior store in Germany. I was interested in bying two of the exklusive fragrances. I was turnen away with the argument to make an appointment. Although I could see that they were not busy. It was a weekday morning around 11 am.
Well, meanwhile I decided to not give them my money EVER.
I'm being reminded of a story a department store manager mentioned of a luxury designer having visited for the opening of a shop. The designer was down to earth, while the staff was snobbish.
Hahahahh that's crazy!
well, the staff should be fired , designer hates snobbish salespeople
I can't see these brands anymore: everybody out there is wearing the same bag, and brands like Chanel, Gucci, Louis Vuitton, are the brands that have the most fakes and replicas that killed the brand. Sometimes the replicas are better than the brand itself, so these brands have lost a lot of their value. For me, these are not luxury brands, but bags that i am tired of seeing. As for Hermes: God this handbag is suit my grandma style. its such a boring bag.
Fr
Absolutely right! Add to that, they're all over the second hand market--accessible in price and availability. Nothing special about them. And those that can afford a brand new contemporary bag can also afford a second hand "luxury" bag, but many people are just not interested in these so-called "luxury" bags, precisely for the reasons you've stated. After a while, certain styles, prints, and labels just start looking vulgar--no matter how expensive.
I love Hermes but won't buy even if I have money 😂
This. This is exactly why I absolutely love my dupe and replica Balenciaga bags. For one they're very cute but no one else is wearing them so fake or not they're not basic b*tch bags that work on my budget.
Exactly--funny thing their bags are not even better quality than those of American brands!
I think often you get what you give. I’ve bought a Chanel bag in sweats on my way home from physical therapy. But I was nice, I knew what I wanted, I treated the staff with respect and that respect was returned.
Sometimes customers might be rude and snobby too while talking to an SA, and that's pretty unpleasant :(
I have gone into Chanel in jeans and a T-shirt with my YSL and have been treated AMAZINGLY by multiple reps. I asked to see what classic flap they had and they took them out of the back, showed me them and let me unpackage/try them on a talked about the products for half an hour, I've had two reps do this. Might have been because of my bag, but I was wearing my beat up Vans. I always go into luxury stores casual. If I'm wearing designer clothes, they just treat me better (offer me a beverage immediately and every rep will compliment you). Never have I had a better experience than when I wear my jumbo classic flap, so it's definitely based upon the brand names you wear to an extent and not just your attire.
Glad I have zero interest in these brands!
I am currently on my Hermes journey for getting a birkin and I can say that the way they treat customers in order to catch resellers is really rude. Their boutique manager got involved with me once, and questioned me even though I’m not a reseller and have basically just sold one Hermes bag. 😬
All that crap for a bag ? Come on.
The worst LV experience was at the LV store inside Holt Renfrew at Yorkdale mall Toronto Canada. This was in summer 2023 and they want us to wait for SA. Let us wait for 30 min before someone even come to help u. Never again. The best service is at Chanel boutique at Bal Harbor Florida and Chanel in Yorjville Toronto. For LV service the LV boutique near the Regent hotel in Taipei was my best experience. Separate personal shopping area and tea service.
Every Fendi store I’ve ever been in has always been welcoming. I’ve been to two Miami stores-Aventura and Bal Harbor quite often. I recently went to the Fendi store in New Orleans at the Canal Street mall. The SAs were very kind. And yes, since I was a 20 year old, I’ve been a Fendi fan and own several bags including travel bags. I’m now 60.
So glad to hear that some stores are still welcoming!
I remember years ago when I went to Saks fifth Ave and SOME of the sales Associates were kind of rude even in 2004 when I went to the dooney and bourke store on Madison Avenue before they closed and moved them to Woodbury commons the sales Associates were very rude and in both cases i spent more than 600 dollars both trips each time but I've seen some of the cheapest stores Like the local discount store be very nasty to people no matter how they were dressed.
Dooney and Bourke are not a luxury brand at all. Their bag prices are mostly $300 and they have luggage bags around $600. The mid range brands start around $1000 and on up to ridiculous luxury prices like Hermes. I just recently got a Dooney and Bourke purse 1/2 off for around $150. That’s economy, not luxury. It’s as well made as the higher priced brands. It’s the logo. It lets everyone know how much you paid for your bag. Women in general are willing to pay a lot of money to show that they are well off.
I do believe that this is part of their marketing strategy to stay „aspirational“ to people who can just afford their products. So it feels like entering a exclusive club when you buy something.
That people are treated differently when wearing designer is a real thing and I don’t like it, to be honest.
I once went to a small boutique and the owner held this speech on how Birkins and other status symbol luxury brand bags don’t impress them, but then proceeded to suck up to my friend who was carrying a Birkin. We others with no branded clothes were treated quite rudely, like we didnt know how to dress ourselves. We were a group of fashion students and they knew that.
i went to LV DC- Chevy chase in Saks 5th Ave, after my doctor appointment, it was at the same parking lot, i looked really terrible, one of the days you feel you are at your low point, and you show you are there (deformed red sweats etc..)...yeah, that day...
sales rep. and all the other members were so welcoming,. They were kind, it felt really good, my sales rep. found the bag i was looking for and told me the history of the brand, showed me other staff etc....Not all stores are same.
These brands are shooting themselves in the foot. Customer experience is key I don't care what business you are. If you don't have customers you don't have sales and there is so much that people are willing to put up with. I have been ignored even at mid-range stores and I have definitely made a case in point not to return there. Rich people are not dumb and they also disapprove of snobbery.
I think it just depend where you are. In France, I've always been treated very nicely even though I'm not rich and I was just here to look at things. Same in London. I know in America people are rude sometimes depending on what you look like. In France, staff is taught to treat everybody the same because anybody could be a important client (a youtuber who used to work for luxury brands talked about it)
Snobbery occurs at any store period
I wore Primark into Hermès, and the SAs didn't give shit and were actually very nice to me. I just had that super chilled attitude. I bought a scarf, had a lovely chat about styles with one of the SA, and he ended up offering to put me on the expedient list of the Birkin. I just laughed and said I'm too broke for it. And he laughed and said I don't blame you. I ended buying more scarves at later dates.
Gucci is also usually nice. I never buy anything from them, but I used to. love chatting about fashion history and culture with the more cultured SAs. Chanel I didn't go in very much and now I don't buy luxury anymore. But what I enjoyed with Chanel was they left me be most of the time. That's how I like to shop.
I hate the “snobby people” working in a luxury store. Surprisingly there are humble nice people working at luxury stores too. I’m super picky with who I choose as my SA. I’ve changed SA many times 😂 lately I’ve been shopping pre-loved, for more affordable prices. Sometimes online shopping wins.
This (and the prices) are why I buy pre-loved. 🔥
The customer service staff makes me laugh. They are so snobby when what I make in one hour is more than what they make in weeks. 😂
the brand does not care about customer/service
the board members care about profits
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I’ve never experienced any negativity from these brands. Maybe it’s just in those highly competitive areas? I do believe some stories about it and I think Chicago has gotten so horrible lately. But even in Vegas the customer service is very patient with tourists.
I usually wear certain clothes that represents clothes of the people coming from UAE , Qatar ,Saudi .and they immediately take us to show us the most expensive bags ( this kind of treatment must be based on previous clients who look like us and bought the whole store ) 😂 My friend on the other hand is form royal family who wears casual clothes. But she got ignored many time in hermes and complains about their treatment. Also , if you are wearing a birkin ( to stores other than Hermes ) they treat you way better , which is irritating . I noticed also that some people do not know how to interact with SA and treat them badly .
Yes, it’s not really snobbishness. For the sales associate, it’s survival. They want to help people who are obviously willing to spend a lot of money!
i mean i went inside chanel with puffer jacket and sweats and got my black coco handle in caviar. these stores will
profile you depending on what jewelry you wear.
Now that's something to think about...
In Switzerland all brands treat they clients in well and respectful manner.
Now I have to visit Switzerland! ✈️
sick of Luxury goods that give only a TEMPORARY FEELING of being rich
I’m buying from these brands and the things I can see from some customers are chocking. It goes both ways let me tell you. I wouldn’t do their job, some clients are just a nightmare acting like they deserve the world because they want to buy a card holder. Fact is, it’s way easier when you make an appointment to these boutiques because you are sure they will take the time with you. Some days, they are not full staffed and they cannot accommodate everyone. It’s just the reality, we have to stop taking everything personal. It’s really not about the way you dress, there are other components. It feels luxurious to me but I’m also able to treat everyone well and I’m patient.
As long as insecure folks respond well to being treated badly, these brands will continue to practice this successful psychological manipulation. My advice it to avoid them entirely. Very little of the price is reflected in the actual quality of their products; most of the money goes to marketing to create the illusion of "luxury". It is not luxury; it is overpriced.
Some countries have classist systems. We don't have that here in the U.S.; And ever since the 1990s, it has been socially acceptable to wear jeans and other typically casual clothes to nice stores and other places, but casual dress attire is not to look unkempt.
The thing is that these brands are not for everyone. Maybe that is why it is a magnet to the rest that can’t afford them. This is one side of the story, because on the other side the ridiculously high prices these brands have might cause them bankruptcy. I don’t wish that but you can’t say I care only of the one tenth of the buyers out there that can afford them. The rest nine tenth in the end won’t care just like the expensive brands and either to dupes or fakes or buy similar bags from more affordable brands. And the increase will be huge. Plus buying a bag that costs as much as a house or even more? There are more important things in life.
I too had a fabulous experience in Dior, London. Especial shoutout to Vassia my SA, who was absolutely both professional and very welcoming. She has also kept in touch via text since my visit. I am looking forward to flying back to London later in the year and will definitely be making a beeline for the Dior store.
Aww that's so sweet, so happy for you!
I shop online exactly because I've seen how they treat people in the stores. With the exception of Hermes, I ordered online after I read all the negative comments about the snobbish treatment.
When you think these people could save this for retirement or to have amazing experiences like traveling.A bag or a watch gets you to a whole new place. Hotel,food, meeting people, learning a language
Very True indeed. But my experience was of the same brand but different locations. LV in Starhill KL the SA preferred to give priority to foreign tourists. I felt like i didnt belang there. Whilst in LV KLCC store, the SA valued locals at par with expats. Poor Starhill. I paid KLCC cash RM12,000 for that trip. And it was in
2014 ! Iris, TQVM for your Professional and Impeccable Service!
One time a Coach SA was super rude to me just because I was browsing and comparing sizes. They're never that rude in their outlet stores but I think I know why.
So sorry that happened to you :(
The ONE store that I had horrible service was DIOR. Will never a cent there. My Hermés experiences are at the top for me as the best
The metal part in all luxury bags is gold plated brass only.
Do not buy them.
🔥 The funny thing is that these noted brands are manufacturing their ready to wear and bags like fast fashion…. And even more interesting is that Dior is so inviting when they’re also owned by LVMH where they do have brands that snub customers. I do buy products from stores that I’m fairly certain I’d be snubbed at in person, but thanks to online that never happens.
No matter where in the world you go, you have to look like you belong. That’s just reality. To be honest, I don’t want to encounter people who look like they came straight from cleaning their kitchen. Make an effort to look nice, and people will treat you nicely. Bethany looked like… well…like she was looking to create the exact drama that she did.
Poor Bethany.
I’ve always had great experiences at LV. Over the years I’ve shopped at Jacksonville, Columbus, and Nashville. I never wear anything but really casual stuff, and I’ve never had an appointment. Maybe it’s different if you’re at a larger market. 🤷♀️
I think that might be the case, but I'm still happy that you had great experiences with LV!
Dior is very nice and I got a small wallet too
Gucci and Dior are both good
One time I just try to enter Hermes’ the SA said sorry I don’t have any bags to sell to you, what a snob I just want to go in and have a look.
Who cares what you wear, if she wants something in your store, you should welcome her 😢
The thing is, THE LUXURY BRANDS DONT CARE. The middle class is not their market.
Then why most of their products target middle class new money? Higher middle class? I am sorry but they actually do care
The middle class is their market. Why do you think they release products like new perfumes left and right. It's to get the consumer engaged in the brand and make them feel like they purchased something of luxury. This is marketing 101 duh!!!
During Covid, luxury brands lost money. Why ? Because there was an economic crisis and it was hard for the middle class and today it's mostly the middle class who buy those brands.
Actually the middle class is their EXACT market, research shows that the majority of people who buy luxury items are middle class people.
The luxury brands know this and actually market their products towards middle class people.
But they still continue to judge by appearance because they're happy to take the money from the middle class but don't want to be associated with them, it's disgusting.
You might say it's always been this way and what do you expect but it wasn't always this bad...it's just getting worse and worse..thankfully people seem to be waking up to their egotistical ways and judgemental attitudes to the middle class and are boycotting certain brands.
Obviously it won't put them out of business anytime soon...but it will definitely impact their sales negativity and reveal the judgmental reputation that they're creating for themselves..much like Hermes and the Birkin bag...people are being turned off by the disgusting standards placed by Hermes in order to even get an appointment for a Birkin, many people are now snubbing them and are becoming disinterested in playing the luxury brands egomaniacal games.
Yet middle class buy from them
😲 Remember, Such discrimination even happened to billionaire media mogul and celebrity Oprah Winfrey on more than one occasion.
😄 Glad that I’m content and more accustomed to ‘ cheap chic ‘ in all of It’s polyester glory. If I just want to achieve a certain look, knockoffs and other mass merchandise work fine for Me. Besides, luxury brand consumers are often duped by misleading perceptions of high end brands possessing better ’ quality ’ though reality is the same items are manufactured in Third World sweatshops no different from the vast majority of other imported goods.
That happened to me in Walmart!
I think all
Branded bags use cheap labour
Now Dior is caught out
I’m pretty sure the rest of the fashion world is no different
🔥One of reasons that luxury is so desirable to people is exactly because it’s an exclusive club, isn’t for everyone, not easily attainable. People want Luxury to feel special. Would you want to have the exact same thing than everybody else or possess something rarer?
luxury can be loud luxury or quiet
that happened to me in hermes
hermes is the worst brand i’ve been buying from hermes for 6 years even they haven’t offered me a birkin or a mini kelly
Gucci always nice and bought very classic bag there and used it every single day
I think people also have to keep in mind. The staff really isn’t the brand even though that’s who we come in contact with. They are not wealthy and they are taken advantage of by the company. They are under a lot of pressure from both sides, the buyers and the sellers. There is a lot of theft that is occurring right now, and that can hit the sales staff very hard.
After trash talking luxury brands you got money and fames than you can afford ones😅
You need to understand that all of the Lux Brands have been bought up by and are owned by the same one corporation. Only the House of Hermes still stands and is an authentic family owned Luxury Brand. Corporations don't care about people. they care about profits. Quality has taken a back seat as well. If you think you're getting what you're paying for guess again. With an eye for detail, a background in the antique biz and a black belt in shopping, I can sniff out a fake like bloodhound at an airport. Don't just know what you like, recognize a standard as well. Knock offs show up everywhere. China has a huge hand in this. Sad to say like manners, decorum, gentility, and civility, Luxury may be a thing of the past. 1/2 the "luxury" of today looks like it belongs to Eurotrash. The calm, straightforward elegance and beauty is gone. Now designs are about as subtle as a graffittied wall in the Bronx.
Don’t Tell me you miss the entire point of how marketing and advertising works. Ain’t rocket science.
Some of this is because of some cities decriminalizing shoplifting and the flash looting going on. A lot of stores in Chicago (where she is at) have shut down. They have taken it to far. Don't give the power to judge others to someone making minimum wage.
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D&G and Valentino > Hermes LV and Chanel
Valentino is also crap
@@Reinierquarlesyeah your right I guess
What about Versace? 😎 this is me wearing Versace sunglasses which I only wear online. 😂
@@ohthankg-dforthebourgeoisi9800Versace is fine
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Sorry I disagree - luxury boutiques are not supermarket for anyone to go in and wear anything they like. These are top tier brands in the world, each piece is ultra expensive. Not necessarily worth it for the price, but that is exactly why they are luxury for people don’t care about the price tag. If you let anybody to walk in, to have a look, or even spend ages to buy a wallet, not only it takes up SA time but the customers that will buy loads without looking will not be bothered to wait. That is the reality. Why do people insisting on normalising everything? Luxury is for the ultra rich that have chauffeur and don’t care an item will last or not. They want something special, not to get things that everyone can get it. Most rich people become rich because they work very hard (or they could steal, or do drugs, still they have to work hard in their own way 😅). The last thing they want is to walk into another supermarket boutique, full of people “looking”. Absolutely nothing wrong to shut the doors for people can’t be bothered to put a bit effort to dress up. It’s a fashion house for crying out loud! Clearly if you wear shit to go in, you are in the wrong place, right? You don’t need to wear logos all over actually, you put effort (can be very colourful, fancy, unique etc), they WILL let you in. You will be surprised, a lot of SA actually very nice ONLY to serious, like minded customers.
Stop hating people wont let you in, if you are serious buyer, you will dress the part, you will know what you are talking about, (which season, which collection, which year, which leather, which atelier etc), you will buy the right thing swiftly, you will then be respected and looked after by the SA. Guaranteed ❤
this video is very misleading!
Middle class people getting angry they cant afford high end brands… and for that tiktoker, she didnt fit the clientele so ofc she was denied entry.. she threw a tantrum and its only embarrassing for her
It’s a luxury store. If you are not a Chanel client your video has no value
Me not interested in luxury brand. I want people to have a good time and happy man. Because I been thru, they were so intimidated to me and it like they compared to me but I not fucking them , I just being real me.
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username & emoji match 💯 😂
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