Very helpful. When I first got this Stihl, it was loaded with the line. After using up all the line (I thought), I tried putting in a new line. It wouldn't go in. I removed the head and, sure enough, there was a little bit of the line still wrapped around the spool. Even though it "looked" like the spool was empty, it was not. After removing the last traces of line, everything worked like a champ. Something to remember if you're having trouble.
Wow no instructions in booklet. Owned trimmer for 2 years. Everytime had to take it to stilhshop to have line replaced. THANKS for this video. Instructions so clear.
I cant thank you enough for this video. I have the FS 50C and EVERY video shows it with the C 5-2 trimmer head. ...which works COMPLETELY DIFFERENT than this one. My OWNERS MANUAL even has the C 5-2 instructions in it instead of the C 6-2. Frustrating. I was having so many problems with line not releasing....and every time I'd have to take it apart just to get more line out. That was because with the autocut C 5-2 you feed line in 2 sections: one into each side. As you pointed out the C 6-2 is one piece of line. The guy at the hardware store (Ace) who apparently puts these together didnt even know this. So he was sending them out with line wound wrong.
Excellent, clear and detailed video, just what was needed! Just bought a new FS38 with AutoCut C6-2. The AutoCut C6-2 instrustions that came with the machine for loading this head are completely useless. I'd never had worked out how do it without this video. Stihl GB please share my feedback with your bigwigs!
@@STIHLGB I completely concur with MrMarkBell regarding how utterly useless the Autocut 6-2 instructions are. Just a waste of paper, absolutely no way you would have deduced what you need to do based on the paper instructions.
@@STIHLGB I am going to say that the instructions are still utterly useless, I got a FSA60R recently, and the instructions for the head were cryptic and on a tiny flimsy bit of paper. For the cost of the hardware, is it too much to have a few large A4 sheets with some diagrams done by a professional technical artist?
Absolutely agree! The paper pictograph is worse than useless. If it wasn't for this video, I would never have figured it out. The manual should include the URL for this video!!
Thank you so much for a perfect discription of how to do this . After reading some of the comments i to was led up the garden path how to do it. Absolute credit to you sir.
Ok - first time with new trimmer. Paper instructions were USELESS! Not traditional Stihl quality of instructions. Video was spot on - thanks. Also - traded in cheap Toro unit as head was locked - even the shop could not remove and replace. I went back to Stihl because you can work on them, they are not designed and built to ship and sell cheap- and then throw away.
Before putting the new line through the holes,open the head and check if there is anything left of the old line or else you wont be able to guide the new line through the holes. I just found that out today when i was mowing the grass. Also when you bump the head dont bump it on concrete but dirt because that way it wont be damaged too much.
Hello from New Zealand. I have used so many trimmers in the past, this easily has to be the most un-user friendly. I have got exactly the same trimmer as in the demo. I spent over 2 hours just reloading the line. It isn't as easy as it seems in the video.
I've already complained once on here, but I really need to add another piece of feedback - not a single time that I've tried to change the line have I been able to unscrew the head by hand. I always leave it screwed on fairly loosely in the hope I'll be able to open it again, but It becomes so ridiculously tight during use, it's a huge frustrating hassle every time, in fact I need to get someone else who doesn't live here to unscrew it for me, which involves one of us actually driving to see the other, a massive waste of time. You say here to use a wide headed screwdriver - the plastic head has a huge cross in the centre of it - why on Earth would you not just provide a solid plastic 'screwdriver' that fits into the cross when you purchase the brushcutter? It's absolutely made to have a cheap, plastic 'key' to get it off, but no, I'm supposed to buy a metal screwdriver to fit in the big cross, when metal is far stronger than plastic, so it just ends up damaging it, plus costs me for a screwdriver I don't need for any other purpose? This would be so easy for you to just provide a simple piece of plastic to assist people who are slightly less strong. I guess this brushcutter is just supposed to be for strong people who have big enough hands to get a good grip on this piece of plastic? Nice and inclusive there, well done Stihl. I really hope you start thinking about things like this - I'm 5'2", my hands are small, but I still need to cut my lawns, and a simple piece of plastic included in the purchase price would make a huge difference to myself and many others I'm sure.
Same. I'm a self-employed female gardener, and while the Stihl battery tools have made it so much easier to do this job than it would be using petrol equipment, this strimmer head is a PIA!! I don't tighten it much at all, but when I need to remove the head that black section is *welded* on. I need to try and find a massive wide screwdriver that doesn't mangle the plastic. When you're at a customer's house and half way through a job, it's incredibly inconvenient and embarrassing not being able to get this thing unscrewed when you need to.
It costs a little more to have a pre-spooled line, but when you're in the middle of a trimming job ruclips.net/user/postUgkx429xwEjNPnwzQohFrURRyKF51YfOD_Du , it is so nice to just pop out the old one and pop in a new one. Love Black & Decker tools. Especially the 20-volt battery operated ones. And, as usual, it came on time. Thanks Amazon!
You don't need but one piece of line about 8 foot long run it though it and get it middle ways and wind it up don't take but a minute I luv it's so simply
I have just bought a new STIHL FSE 71 with the AutoCut head as in the video - I am intrigued with the idea of soaking the line in water. Could I leave the whole machine head in a container of water thus having the line fully immersed between usages - which in Naarm [Melbourne] Australia is around once per month in winter and once per fortnight in summer or would this cause rust etc in the head bearings. I am using STIHL line as supplied and in a 60M spare reel.
Hi, thanks for your comment. We don't recommend putting the whole machine head in the container of water, I'm afraid. Just the trimmer head itself once it's been taken off the machine should be put in a container of water. Thanks, STIHL GB
Hi, thanks for the feedback on the video. The AutoCut head needs to be bumped firmly while spinning at full speed. This works best on firm, grassy ground away from the main lawn area. If the line does not feed out, we recommend removing and re-winding the line into the spool and trying again. We have a video here which shows it in action: ruclips.net/video/j-PXYPtAE8s/видео.html Thanks, STIHL GB
@@STIHLGB How about putting QR codes in your strimmer head manuals for this video and that video? (ditto for the other heads and their videos I presume you have here)?
My white ring won't compress back down into the head. It still springs up and down. I hold it down and screw the nut down as tight as it will go and white head pops when it's turned anti/counter clockwise. The nut seems to bind up and seems cockeyed on the bolt, like it's somehow cross threaded.
Thanks for your comment. If the mowing head isn't working in the way shown in the video, we suggest taking it to your local STIHL Approved Dealer and they will be able to take a look at it for you. Thanks, STIHL GB
Hi, I have the FS50 and the line keeps melting / welding itself together in the head. Do you have any advice on this issue? I load the head as you do in the video, plus the machine is new and the line is Stihl 2mm.
Hi David, thank you for your comment. I'm sorry to hear of the problem that you're experiencing. Line welding is caused by ultrasonic resonance of the line within the head, which causes a build up of excessive heat and results in the strands welding/sticking together as you've unfortunately experienced. The most common reason for line welding is the age of the line as it's hydroscopic so can dehydrate over time. To avoid this problem we recommend soaking the line in water 24 hours or more before loading it into the head, as it will make the cord less brittle and more flexible. A couple of other contributory factors to avoid are: - excessive line length (for example if the deflector has been removed or modified). - heat created by sustained trimming around hard surfaces such as fences and bricks, concrete and asphalt. If this can't be avoided then take regular breaks from this type of work and manually extend the line more often to avoid excessive heat build-up. You can also use a lower head speed for this type of work and vary the throttle speed. - ageing line - use new line and soak in water for 24 hours prior to loading the head. - ‘twisting’ the line when reloading. When reloading the head, it helps to let the line hang free and rotate the spool around the line when loading the spool. People often tend to hold the spool stationary and wind the line around the spool. This technique tends to twist the line rotationally which contributes to the line binding and fusing together due to the ultrasonic vibration Finally, the AutoCut heads are designed for mowing shorter grass, so if it's long grass or scrub that is causing the problem then we would recommend using a heavier duty cutting attachment such as the DuroCut head or even a blade or brushknife to avoid this problem. I hope this helps, but let us know if you need any further information. Thanks, STIHL GB
@@STIHLGB the soaking the line in water instruction is frequently missed, it's something I only found out today from your US site (although I did then find it on the UK site). It seems you need to be quite precise when cutting around hard obstructions like brick walls to not actively hit the wall itself if you can avoid it, I think many new users think this is fine from seeing professionals with their £1k+ petrol strimmers being a bit more gung ho?
The sales man said i could also use the thicker red/orange line, but i had trouble pushing it through, i could not make it exit. I cut two Pieces of 2 meters and push them in on opposite side like on my old model-head and screwed so they disapaired inwards, i could cut, but it did not feel right. Can i only use the green line after all?
Hi, thanks for your comment. If you have an AutoCut C 6-2 mowing head, then you can only use 2.0mm (green) line or 2.4mm (orange) line. The red line is 2.7mm which can't be used in the head. If you feel that it isn't cutting right though, we do recommend you taking it to a STIHL Approved dealer to look at it more closely. Thanks, STIHL GB
Are there any tricks to try when you push line in 1 side, but it wont come out the other side? Mine simply stops and you are just bending the string. I can take it apart and wind 2 strings manually as with old models.
Hi, thanks for your comment. If the line is particularly 'curly' having been wound tightly round a new spool then this can sometimes make it a bit tricker to load. You can usually straighten it out a bit by bending that first couple of inches the other way to the curl. This should straighten it out and make it feed all the way through without catching. It's also worth checking that the arrows on the black outer ring and the white inner ring are as closely aligned as possible as shown in the video, at around 1 minute and 52 seconds. I hope that helps, thanks, STIHL GB
Basically with this head you waste 50 percent of the line because 50 percent of it stays on the spool after enough of the line has been ejected. But it is a little easier to spool it then the original head.
Hi, thank you for you comment. If the line isn't feeding correctly we recommend removing the line and re-winding the spool. If the very end of the line isn't feeding correctly we recommend turning off the engine / removing the battery and extending the line by hand. Thanks, STIHL GB.
Thank you for your comment, and we are sorry to hear you are having trouble. Our line is hydroscopic so dehydrates over time, which makes it more brittle and liable to breakage. To avoid this problem we recommend soaking the line in water 24 hours or more before loading it into the head, as it will make the cord more flexible. Tangling inside the head can be caused by twisting the line when reloading it. It helps to let the line hang free and rotate the spool around the line instead of holding the spool stationary and winding the line around the spool. We hope that helps. However, if the tangling is a persistent issue even when it is rewound, please take it to your local STIHL Approved Dealer, and they can look into it further. Many thanks, STIHL GB
How do you release more line when they get snipped/cut off while using it ? Do you wind it out clockwise? I presume I don't tap this one off the ground??
Hi @@scgixer, can I just check exactly what you mean about the line snapping off? Do you mean if it just gets too short whilst trimming, or do you mean if the line snaps off inside the head? We can certainly consider a video showing how to tap the AutoCut heads off the ground to extend the line, but if it it snaps inside the head, you do need to take the top off and feed the line out again. Thanks, STIHL GB
Sorry yep, it's just when it wears down from strumming too close to trees and walls etc . Not inside the head . There maybe something wrong with mine, doesn't seem to automatically release. I tapped at full throttle a few times.
@@scgixer thanks for clarifying. Could the line be twisted together further inside the head? It might be worth taking it apart and reloading it to make sure that it's not jammed further inside the reel? It's also worth soaking the head in a bucket of water overnight as that helps the line stay flexible and makes it less brittle so is less likely to snap off in the first place. I hope that helps. Thanks, STIHL GB
I need to add more line but even with the arrows aligned it won't come out freely. I then disassemble the head so it can come out freely and it's still stuck. What should I do now?
Thanks for your comment and sorry to hear you are still having issues. In this instance, we would recommend taking it back to a STIHL Approved Dealer so that they can look at it properly for you and advise what the issue is. You can find your nearest dealer here: shop.stihl.co.uk/pages/dealer-locator Thanks, STIHL GB
Usually I have no trouble changing the line on weed whackers, but I borrowed this one recently, and it seems to just spin forever? Is there no way to lock the shaft or anything? When I rotate the black center cap, or try to spin the nut underneath it (that the black cap fits over) it just spins forever and will not loosen. I can hear it spinning the shaft connecting to the motor as well. No idea what's going on with this one. Anyone have any ideas?
Hi, thanks for your comment. It's really hard for us to diagnose an issue like this online, so we would always recommend taking it back to your local STIHL Approved Dealer so that they can look at it properly. Thanks, STIHL GB
How do I remove the line? The way you showed does not work for me, it is stuck and will not pull free. One side has 4-6 inches and the other is inside the reel.
Hi Bonnie, thanks for your comment. If the line is stuck inside the reel, you'll need to take the head apart. We do show how to do this in the video from around 45 seconds in, where it shows you how to take the cap off and access the reel. If you have tried to do this and you are still stuck, we recommend taking it to a STIHL Approved Dealer who will be able to help. You can find your nearest one here: shop.stihl.co.uk/pages/dealer-locator Thanks, STIHL GB
Hi Peter, the current version of the FS 50 comes with an AutoCut C 5-2 cutting head as standard, which I'm afraid only takes the 2.0mm line. The FS 50 can also be used with the AutoCut C 6-2 but that only takes 2.0mm or 2.4mm line. Thanks, STIHL GB
@@STIHLGB oh that's great, thanks! Yes, I bought it from Sam Turner & Sons. Excellent piece of kit by the way, lots of power considering how lightweight it is. It just ran out of line a bit too soon haha
@@PeterBalga you may have tried this already but if not, it's worth putting the line in a bucket of water for 24 hours before first use as it makes it more supple and less prone to breakage so it may last a bit longer. Anyway, glad you like the trimmer. Let us know if you have any other questions, thanks, STIHL GB
Just bought a new FS40 with this head. Loaded it no problem but it breaks the line continuously every 2-3 mins. The ends then disappear back into the head, really frustrating. In case it was old brittle line I bought new line, no difference.
Thanks for your comment and I'm sorry to hear about this. We always recommend soaking the line in water for 24 hours before first use as that will help soften the line, make it less brittle and last for longer. Thanks, STIHL GB
@@dartmoordave thanks for the feedback but it is actually mentioned in the instruction manual for the AutoCut C 6-2. It is detailed at the end of each language section. Thanks, STIHL GB
@@STIHLGB Thanks for the reply. Mine came with a single sheet slipped in the main manual. Theres no mention of storing the line in water, thats why I mentioned it, but never mind. Publication 0458-546-0121-E / 0457-363-0145-AH17.
@@dartmoordave thanks for clarifying. Apologies, when you buy the mowing head separately it comes with a full instruction manual which includes the reference to soaking it in water, but we appreciate that if you buy the tool with the head attached, you may not get the full instruction manual. I have passed this feedback on to our Product team now. Thanks, STIHL GB
Hi Brian, please could you provide a little more information on what the issue is? The AutoCut C 6-2 is compatible with 2.0 - 2.4mm mowing line. Many thanks, STIHL GB
@@briananderson2619 Hi Brian, the tightness of the centre nut should not affect the alignment of the string holes. You should be able to turn the white ring freely to allow for the mowing line to pass through when the inner and outer arrows are lined up. It is always worth emptying and reloading the mowing head with line to see if that helps. If you are still having issues, please could you send an email including pictures of the problem to our customer support team at enquiries@stihl.co.uk or take the mowing head to your local STIHL Approved Dealer and they will be able to help. Many thanks, STIHL GB
@@briananderson2619 Hi Brian, the tightness of the centre nut should not affect the alignment of the string holes. You should be able to turn the white ring freely to allow for the mowing line to pass through when the inner and outer arrows are lined up. It is always worth emptying and reloading the mowing head with line to see if that helps. If you are still having issues, please could you send an email including pictures of the problem to our customer support team at enquiries@stihl.co.uk or take the mowing head to your local STIHL Approved Dealer and they will be able to help. Many thanks, STIHL GB
On my head the line frequently disappears as if it was done and ejected, only to find that there is still plenty of line left inside, very frustrating. What are my troubleshooting options?
Hi, thanks for your comment. We have a couple of suggestions that might help. Firstly, make sure that you are running the head at full throttle when you bump it on the ground to make sure that it extends properly. We also suggest extending the line a bit more regularly so that it gets extended before it breaks off completely and the end pulls back in. Finally, it's also worth soaking the line in water when you first get it (and it it's been unused for a period of time). This makes the line less brittle and less likely to break so this also makes it last longer too. If it's still happening, it may be worth taking it to a STIHL Approved Dealer to get it looked at. Thanks very much, STIHL GB
Thanks for your comment and sorry to hear about the issues you have had. Have you taken it back to a STIHL Approved Dealer? If the mowing line is wound correctly inside then it may be worth getting a STIHL dealer to take a look as they should be able to diagnose any issues. Thanks, STIHL GB
I know how to thread, but I have a problem with the line shear off and or the auto feed when bump on the ground doesn't eject line.What am i doing wrong
Hi Brent, if the line is not extending when the head is bumped, we recommend re-threading the line and trying again. It can also help to bump the head more regularly, as soon as you notice the line has been worn down. Finally, you can also soak the line in water beforehand - this can make it less brittle, which helps to stop the line breaking off inside the head. It is unusual for the line to just shear off. If you are still having issues, we recommend taking your machine to a STIHL dealer who can advise on the issue and offer advice on preventing this in the future. I hope that helps. Thanks, STIHL GB
Thanks for your comment. In the video above, from 26 seconds, there is a whole section on removing old line. If you have followed all of those steps and that still hasn't worked, I would suggest taking it to a STIHL Approved Dealer and they will take a look at it for you. You can find your nearest one here: www.stihl.co.uk/en/dealers Thanks, STIHL GB
Thanks for your comment. Certainly if you already have an even amount on each side and it's too long, then you could just wind it in a bit more. The demonstration in the video is really just to show that you should check it and if one side is slightly longer than the other, you can trim it down. Thanks, STIHL GB
Hi, thanks for your comment. Do you mean that the mowing line is breaking? Mowing line can get quite brittle and dry so it's worth soaking the line in a bucket of water for 24 hours before you start using it. That should stop it breaking off so much. Thanks, STIHL GB
Hi, thanks for your comment. If it's not working properly, we always recommend taking it back to a local STIHL Approved Dealer for them to look at. If you have done that and you haven't been able to resolve the issue, you can also get in touch with our Customer Services team on 01276 20202. Thanks, STIHL GB
Hi, thanks for your comment. We recommend taking it back to a STIHL Approved Dealer who will be able to take a look at it for you as it sounds like it might need a bit more investigation and it's hard to diagnose the issue over RUclips. Thanks very much, STIHL GB
Thanks for your comment. If you're struggling to undo it, you can always take it to a STIHL Approved Dealer and they will be able to take a look at it for you and make sure there isn't any issues with it. You can find your nearest one here: shop.stihl.co.uk/pages/dealer-locator Thanks, STIHL GB
Hi, thanks for your comment. That doesn't sound right, but it's hard to diagnose issues like this on RUclips. Have you taken it back to your STIHL Approved Dealer? They will be able to help resolve the problem. You can find your nearest one here: shop.stihl.co.uk/pages/dealer-locator. Thanks, STIHL GB
Hi @@mets23q , I've spoken to our technical department and they have confirmed that the bump cap is available as a spare part and can be changed, although you would need to order it from a STIHL Approved Dealer. The part number for the one on an AutoCut C 6-2 head is 4006 710 4003, but it's worth checking that's exactly what you need with the STIHL dealer. Thanks, STIHL GB
Hi, thanks for your comment. We recommend that you undo the centre nut, remove the line and start the whole process again following the video instructions. If it becomes stuck a second time, you should take it to a STIHL Approved Dealer to take a look at. I hope that helps, thanks, STIHL GB
Hi James, thanks for your comment. You should be able to run the same cutting attachments as the FS 38, which are the AutoCut C 6-2 and the PolyCut 6-2. However, we stopped making the FS 36 in 1999, so you may want to take it to your nearest STIHL Approved Dealer to double check that it fits with the latest attachments. Thanks, STIHL GB
Hi, thanks for your comment. If the line keeps breaking off inside the head, it may mean that it is too dry. Mowing line can dry out over time, which does it make brittle and prone to breakage. This can be resolved by soaking the line in water for 24 hours before use which will make it more flexible and less prone to breakage. Thanks, STIHL GB
Hi, thanks for your comment. The AutoCut head needs to be bumped firmly while spinning at full speed. This works best on firm, grassy ground away from the main lawn area. If the line does not feed out, we recommend removing and re-winding the line into the spool and trying again. We have a video here which shows it in action: ruclips.net/video/j-PXYPtAE8s/видео.html Thanks, STIHL GB
Hi, thanks for your comment. Are you having issues with an AutoCut C 6-2 mowing head? Can you provide a bit more info and we can try and help resolve the issue? Thanks, STIHL GB
I load mine the exact same way. It's a piece of crap. Never feeds out line. I hate it. I'm looking to replace it with something that works. I'll never go back either.
Sorry to hear you’re having issues with this mowing head. If you would like some further assistance, please get in contact with enquiries@stihl.co.uk to see if there are any ways this can be resolved. Thanks, STIHL GB.
Hi, thanks for your comment. Do you mean that the mowing line is breaking? Mowing line can get quite brittle and dry so it's worth soaking the line in a bucket of water for 24 hours before you start using it. That should stop it breaking off so much. Thanks, STIHL GB
Thanks for this, but... the instructions on how to change attachments and reload line that come with your product are the some of the worst I've ever seen. The pictures don't even look anything like the actual pieces. Lucky we have the internet, but it doesn't seem like it should be so hard to just create accurate instructions to begin with. Disappointing, and enough to make me go for another brand next time so I don't need to waste time looking up a video.
Thank you for your feedback and I'm sorry to hear that you are considering switching brands. We understand your frustration though and we have passed your feedback on to our Product team. Thanks very much, STIHL GB
How do you stop the line from constantly going back into the head? This thing is a piece of shit, how does it save you time when you have to unscrew the head and pull it apart to get the line back out of the head every 15min
Hi, thanks for your feedback. If the line is going back into the head, then there are a couple of possibilities. It could be that the line is getting too short before you tap the head so you could just try tapping it out more often. You should also make sure the tool is at full throttle while the head is bumped on the ground. Finally, it could be that the line is breaking off, which can be resolved by soaking the line in water, which will make it less brittle. If you are still having the same issues, we recommend visiting your nearest STIHL Approved Dealer and asking them to take a look at it. Thanks, STIHL GB
Hi, thanks for your comment. Are you saying that the old line won't come out? If you could let us have some more info, that would be great. Thanks, STIHL GB
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Been doing it wrong for a year, the instruction manual doesn't show the reload process, now I know, thanks
My kind of how-to video. Clear and easy to understand.
I have watched 5 videos and you are the first person who actually knew how to wind the string before they made a video. Thanks you for being a pro.
Very helpful. When I first got this Stihl, it was loaded with the line. After using up all the line (I thought), I tried putting in a new line. It wouldn't go in. I removed the head and, sure enough, there was a little bit of the line still wrapped around the spool. Even though it "looked" like the spool was empty, it was not. After removing the last traces of line, everything worked like a champ. Something to remember if you're having trouble.
Thanks for the feedback - yes, it is always worth double checking for old line first. Thanks, STIHL GB
Perfect, my husband is out of town and I had to do this myself today…just what I needed 😎
Wow no instructions in booklet. Owned trimmer for 2 years. Everytime had to take it to stilhshop to have line replaced. THANKS for this video. Instructions so clear.
You are welcome. Glad we could help! Thanks, STIHL GB
MIND BLOWN. been doing it wrong for YEARS.
We hope the video has been useful!
Than you,I just got separated and I'm learning how to do this things. I was struggling until I found your video.
Thanks for the feedback. I'm really glad it was useful!
I cant thank you enough for this video. I have the FS 50C and EVERY video shows it with the C 5-2 trimmer head. ...which works COMPLETELY DIFFERENT than this one. My OWNERS MANUAL even has the C 5-2 instructions in it instead of the C 6-2. Frustrating. I was having so many problems with line not releasing....and every time I'd have to take it apart just to get more line out. That was because with the autocut C 5-2 you feed line in 2 sections: one into each side. As you pointed out the C 6-2 is one piece of line. The guy at the hardware store (Ace) who apparently puts these together didnt even know this. So he was sending them out with line wound wrong.
Thank you for your comment. I'm glad this has helped explain it!
Ditto , my story is identical 🙂I had the same frustration. I thought I was doing something wrong 🤯
Excellent, clear and detailed video, just what was needed! Just bought a new FS38 with AutoCut C6-2. The AutoCut C6-2 instrustions that came with the machine for loading this head are completely useless. I'd never had worked out how do it without this video. Stihl GB please share my feedback with your bigwigs!
Thanks for your feedback on the video. I have also passed your feedback about the instruction manuals on to our product team. Thanks, STIHL GB
@@STIHLGB I completely concur with MrMarkBell regarding how utterly useless the Autocut 6-2 instructions are. Just a waste of paper, absolutely no way you would have deduced what you need to do based on the paper instructions.
@@STIHLGB I am going to say that the instructions are still utterly useless, I got a FSA60R recently, and the instructions for the head were cryptic and on a tiny flimsy bit of paper. For the cost of the hardware, is it too much to have a few large A4 sheets with some diagrams done by a professional technical artist?
@@AgileSnowWeasel Hi Graham, thank you for the comment. That is great feedback and we will pass it onto our technical team. Many thanks, STIHL GB
Absolutely agree! The paper pictograph is worse than useless. If it wasn't for this video, I would never have figured it out. The manual should include the URL for this video!!
BEST video on how to do this. Thank you!
You're welcome!
Thank you so much for a perfect discription of how to do this . After reading some of the comments i to was led up the garden path how to do it. Absolute credit to you sir.
You're welcome - thanks for the feedback!
Excellent video, straight the point worked like a charm, thanks for posting
Genius my friend watched 1 time and did it perfectly!
Hi Kenneth, that's great to hear. Happy we could help, thanks STIHL GB
thank you so much for this clear and quick explanation
This is so much better than the setup on my Ryobi, which is why I bought a Stihl today 😅.
Glad to hear you are a STIHL user! 😁
I bought a FS 50 a couple of years ago , this is not how they showed me to change the line , many thanks for a simple instructive video .
I just bought an FS 45 and was shown the wrong way too.
It is now clear to me. Thanks to this video
Thanks for the feedback!
Thanks so much.
Your instructions helped me a lot.
Thank you so much, so easy to do after seeing your video!
Thank you!! I have been looking everywhere for this info!
You should be made to watch this video when you buy a trimmer
Damn I’ve been taking the head off for months and cracking the shits because the cord breaks and I’ve got to do it all over again! So stupid 😔
Pretty easy to do once you see the video😅 I've been taking it apart and doing it the hard way😂
Perfect 💯
Many thanks for this. The instructions supplied with the strimmer by Stihl for the Autocut installation are utterly useless.
Thanks for the feedback, I will pass this on to our product team as well. Thanks, STIHL GB
Ok - first time with new trimmer. Paper instructions were USELESS! Not traditional Stihl quality of instructions. Video was spot on - thanks. Also - traded in cheap Toro unit as head was locked - even the shop could not remove and replace. I went back to Stihl because you can work on them, they are not designed and built to ship and sell cheap- and then throw away.
Thanks for your comment. We will pass on the feedback about the instructions to our Product team, but I'm glad the video was helpful! Thanks, STIHL GB
It worked for me. Thanks.
Well presented. Thanks.
THANK YOU I was doing it ALLLLLLLL WRONG!!!!🤦♀️
You are a lifesaver ... thank you so very much 🙏🙏🙏
I thought I was losing my mind because I could not find any reloading instructions with my new FSA 60 R.. Really frustrating, so here we are.
Thank you for your video. I finally got it. Lol
wow, nice
I needed this video. Thank you so much.
Before putting the new line through the holes,open the head and check if there is anything left of the old line or else you wont be able to guide the new line through the holes.
I just found that out today when i was mowing the grass.
Also when you bump the head dont bump it on concrete but dirt because that way it wont be damaged too much.
I just posted something similar above. This is critical. Thanks.
Thanks for the comment.I appreciate it @@cycleman55
Thank you good sir
Great video. Thanks for posting this.
Thank you
Hello from New Zealand. I have used so many trimmers in the past, this easily has to be the most un-user friendly. I have got exactly the same trimmer as in the demo. I spent over 2 hours just reloading the line. It isn't as easy as it seems in the video.
I've already complained once on here, but I really need to add another piece of feedback - not a single time that I've tried to change the line have I been able to unscrew the head by hand. I always leave it screwed on fairly loosely in the hope I'll be able to open it again, but It becomes so ridiculously tight during use, it's a huge frustrating hassle every time, in fact I need to get someone else who doesn't live here to unscrew it for me, which involves one of us actually driving to see the other, a massive waste of time.
You say here to use a wide headed screwdriver - the plastic head has a huge cross in the centre of it - why on Earth would you not just provide a solid plastic 'screwdriver' that fits into the cross when you purchase the brushcutter? It's absolutely made to have a cheap, plastic 'key' to get it off, but no, I'm supposed to buy a metal screwdriver to fit in the big cross, when metal is far stronger than plastic, so it just ends up damaging it, plus costs me for a screwdriver I don't need for any other purpose? This would be so easy for you to just provide a simple piece of plastic to assist people who are slightly less strong. I guess this brushcutter is just supposed to be for strong people who have big enough hands to get a good grip on this piece of plastic? Nice and inclusive there, well done Stihl.
I really hope you start thinking about things like this - I'm 5'2", my hands are small, but I still need to cut my lawns, and a simple piece of plastic included in the purchase price would make a huge difference to myself and many others I'm sure.
I agree. I’m a woman who started working in yard work seasonally and it’s difficult for me to do this job because I can’t unscrew the black knob.
same here--took an industrial blade screwdriver, vise, and pinning the head from the back to muscle the black knob loose. What gives?
Same. I'm a self-employed female gardener, and while the Stihl battery tools have made it so much easier to do this job than it would be using petrol equipment, this strimmer head is a PIA!! I don't tighten it much at all, but when I need to remove the head that black section is *welded* on. I need to try and find a massive wide screwdriver that doesn't mangle the plastic. When you're at a customer's house and half way through a job, it's incredibly inconvenient and embarrassing not being able to get this thing unscrewed when you need to.
You lot finished complaining yet, obviously not fit to do yard work then
@@nice2nettles Hi use a pair of adjustable pliers or grips on the sides of the black section while holding the head. it will come off easily 👍
Thank you!
It costs a little more to have a pre-spooled line, but when you're in the middle of a trimming job ruclips.net/user/postUgkx429xwEjNPnwzQohFrURRyKF51YfOD_Du , it is so nice to just pop out the old one and pop in a new one. Love Black & Decker tools. Especially the 20-volt battery operated ones. And, as usual, it came on time. Thanks Amazon!
thanks !!
Brilliant, thanks
Really helpfyl
You don't need but one piece of line about 8 foot long run it though it and get it middle ways and wind it up don't take but a minute I luv it's so simply
I have just bought a new STIHL FSE 71 with the AutoCut head as in the video - I am intrigued with the idea of soaking the line in water. Could I leave the whole machine head in a container of water thus having the line fully immersed between usages - which in Naarm [Melbourne] Australia is around once per month in winter and once per fortnight in summer or would this cause rust etc in the head bearings. I am using STIHL line as supplied and in a 60M spare reel.
Hi, thanks for your comment. We don't recommend putting the whole machine head in the container of water, I'm afraid. Just the trimmer head itself once it's been taken off the machine should be put in a container of water. Thanks, STIHL GB
Great video , I’ve got this model but the self feed isn’t working, how hard do you need to bump it on the ground ?
Hi, thanks for the feedback on the video. The AutoCut head needs to be bumped firmly while spinning at full speed. This works best on firm, grassy ground away from the main lawn area. If the line does not feed out, we recommend removing and re-winding the line into the spool and trying again. We have a video here which shows it in action: ruclips.net/video/j-PXYPtAE8s/видео.html Thanks, STIHL GB
Yup, mine doesn't either. I'll try what Stihl recommended.
@@STIHLGB Thanks for this tip! The manual pictographs - a very poor choice - don't reference this.
@@STIHLGB How about putting QR codes in your strimmer head manuals for this video and that video? (ditto for the other heads and their videos I presume you have here)?
@@AgileSnowWeasel Hi Graham, thank you for your comment. That is a great idea, we'll certainly look into it. Many thanks, STIHL GB
My white ring won't compress back down into the head. It still springs up and down. I hold it down and screw the nut down as tight as it will go and white head pops when it's turned anti/counter clockwise. The nut seems to bind up and seems cockeyed on the bolt, like it's somehow cross threaded.
Thanks for your comment. If the mowing head isn't working in the way shown in the video, we suggest taking it to your local STIHL Approved Dealer and they will be able to take a look at it for you. Thanks, STIHL GB
Hi, I have the FS50 and the line keeps melting / welding itself together in the head. Do you have any advice on this issue? I load the head as you do in the video, plus the machine is new and the line is Stihl 2mm.
Hi David, thank you for your comment. I'm sorry to hear of the problem that you're experiencing. Line welding is caused by ultrasonic resonance of the line within the head, which causes a build up of excessive heat and results in the strands welding/sticking together as you've unfortunately experienced.
The most common reason for line welding is the age of the line as it's hydroscopic so can dehydrate over time. To avoid this problem we recommend soaking the line in water 24 hours or more before loading it into the head, as it will make the cord less brittle and more flexible.
A couple of other contributory factors to avoid are:
- excessive line length (for example if the deflector has been removed or modified).
- heat created by sustained trimming around hard surfaces such as fences and bricks, concrete and asphalt. If this can't be avoided then take regular breaks from this type of work and manually extend the line more often to avoid excessive heat build-up. You can also use a lower head speed for this type of work and vary the throttle speed.
- ageing line - use new line and soak in water for 24 hours prior to loading the head.
- ‘twisting’ the line when reloading. When reloading the head, it helps to let the line hang free and rotate the spool around the line when loading the spool. People often tend to hold the spool stationary and wind the line around the spool. This technique tends to twist the line rotationally which contributes to the line binding and fusing together due to the ultrasonic vibration
Finally, the AutoCut heads are designed for mowing shorter grass, so if it's long grass or scrub that is causing the problem then we would recommend using a heavier duty cutting attachment such as the DuroCut head or even a blade or brushknife to avoid this problem. I hope this helps, but let us know if you need any further information. Thanks, STIHL GB
@@STIHLGB the soaking the line in water instruction is frequently missed, it's something I only found out today from your US site (although I did then find it on the UK site). It seems you need to be quite precise when cutting around hard obstructions like brick walls to not actively hit the wall itself if you can avoid it, I think many new users think this is fine from seeing professionals with their £1k+ petrol strimmers being a bit more gung ho?
The sales man said i could also use the thicker red/orange line, but i had trouble pushing it through, i could not make it exit. I cut two Pieces of 2 meters and push them in on opposite side like on my old model-head and screwed so they disapaired inwards, i could cut, but it did not feel right. Can i only use the green line after all?
Hi, thanks for your comment. If you have an AutoCut C 6-2 mowing head, then you can only use 2.0mm (green) line or 2.4mm (orange) line. The red line is 2.7mm which can't be used in the head. If you feel that it isn't cutting right though, we do recommend you taking it to a STIHL Approved dealer to look at it more closely. Thanks, STIHL GB
Are there any tricks to try when you push line in 1 side, but it wont come out the other side? Mine simply stops and you are just bending the string. I can take it apart and wind 2 strings manually as with old models.
Hi, thanks for your comment. If the line is particularly 'curly' having been wound tightly round a new spool then this can sometimes make it a bit tricker to load. You can usually straighten it out a bit by bending that first couple of inches the other way to the curl. This should straighten it out and make it feed all the way through without catching. It's also worth checking that the arrows on the black outer ring and the white inner ring are as closely aligned as possible as shown in the video, at around 1 minute and 52 seconds. I hope that helps, thanks, STIHL GB
Thanks - I pulled the line straight and it passed thru on the 3rd try
@@davem8033 glad to hear you managed to get it sorted. Thanks, STIHL GB
Basically with this head you waste 50 percent of the line because 50 percent of it stays on the spool after enough of the line has been ejected.
But it is a little easier to spool it then the original head.
Hi, thank you for you comment. If the line isn't feeding correctly we recommend removing the line and re-winding the spool. If the very end of the line isn't feeding correctly we recommend turning off the engine / removing the battery and extending the line by hand. Thanks, STIHL GB.
Thanks, how do you keep it from tangling and breaking of inside. so far I am NOT impressed with this trimmer head at all. More work than necessary.
Thank you for your comment, and we are sorry to hear you are having trouble. Our line is hydroscopic so dehydrates over time, which makes it more brittle and liable to breakage. To avoid this problem we recommend soaking the line in water 24 hours or more before loading it into the head, as it will make the cord more flexible.
Tangling inside the head can be caused by twisting the line when reloading it. It helps to let the line hang free and rotate the spool around the line instead of holding the spool stationary and winding the line around the spool. We hope that helps.
However, if the tangling is a persistent issue even when it is rewound, please take it to your local STIHL Approved Dealer, and they can look into it further. Many thanks, STIHL GB
How do you release more line when they get snipped/cut off while using it ? Do you wind it out clockwise? I presume I don't tap this one off the ground??
Hi Sean, yes, you do tap this one on the ground. Any AutoCut heads have the feature to extend the line by tapping them on the ground. Thanks, STIHL GB
Can you do a video please !!!!?
Hi @@scgixer, can I just check exactly what you mean about the line snapping off? Do you mean if it just gets too short whilst trimming, or do you mean if the line snaps off inside the head? We can certainly consider a video showing how to tap the AutoCut heads off the ground to extend the line, but if it it snaps inside the head, you do need to take the top off and feed the line out again. Thanks, STIHL GB
Sorry yep, it's just when it wears down from strumming too close to trees and walls etc . Not inside the head . There maybe something wrong with mine, doesn't seem to automatically release. I tapped at full throttle a few times.
@@scgixer thanks for clarifying. Could the line be twisted together further inside the head? It might be worth taking it apart and reloading it to make sure that it's not jammed further inside the reel? It's also worth soaking the head in a bucket of water overnight as that helps the line stay flexible and makes it less brittle so is less likely to snap off in the first place. I hope that helps. Thanks, STIHL GB
I need to add more line but even with the arrows aligned it won't come out freely.
I then disassemble the head so it can come out freely and it's still stuck.
What should I do now?
Thanks for your comment and sorry to hear you are still having issues. In this instance, we would recommend taking it back to a STIHL Approved Dealer so that they can look at it properly for you and advise what the issue is. You can find your nearest dealer here: shop.stihl.co.uk/pages/dealer-locator
Thanks, STIHL GB
Usually I have no trouble changing the line on weed whackers, but I borrowed this one recently, and it seems to just spin forever? Is there no way to lock the shaft or anything? When I rotate the black center cap, or try to spin the nut underneath it (that the black cap fits over) it just spins forever and will not loosen. I can hear it spinning the shaft connecting to the motor as well. No idea what's going on with this one. Anyone have any ideas?
Hi, thanks for your comment. It's really hard for us to diagnose an issue like this online, so we would always recommend taking it back to your local STIHL Approved Dealer so that they can look at it properly. Thanks, STIHL GB
How do I remove the line? The way you showed does not work for me, it is stuck and will not pull free. One side has 4-6 inches and the other is inside the reel.
Hi Bonnie, thanks for your comment. If the line is stuck inside the reel, you'll need to take the head apart. We do show how to do this in the video from around 45 seconds in, where it shows you how to take the cap off and access the reel. If you have tried to do this and you are still stuck, we recommend taking it to a STIHL Approved Dealer who will be able to help. You can find your nearest one here: shop.stihl.co.uk/pages/dealer-locator
Thanks, STIHL GB
Thank you for this, very helpful. Quick question: I have some 1.6mm line, would my FS50 work with it?
Hi Peter, the current version of the FS 50 comes with an AutoCut C 5-2 cutting head as standard, which I'm afraid only takes the 2.0mm line. The FS 50 can also be used with the AutoCut C 6-2 but that only takes 2.0mm or 2.4mm line. Thanks, STIHL GB
@@STIHLGB thanks for the answer. Just to let you know though I bought mine last week and it came with the C 6-2 so not sure if that's good or bad 🙂
@@PeterBalga that is absolutely fine! The C 6-2 is the newer design. Out of interest, did you buy it in Great Britain? Thanks, STIHL GB
@@STIHLGB oh that's great, thanks! Yes, I bought it from Sam Turner & Sons. Excellent piece of kit by the way, lots of power considering how lightweight it is.
It just ran out of line a bit too soon haha
@@PeterBalga you may have tried this already but if not, it's worth putting the line in a bucket of water for 24 hours before first use as it makes it more supple and less prone to breakage so it may last a bit longer. Anyway, glad you like the trimmer. Let us know if you have any other questions, thanks, STIHL GB
Just bought a new FS40 with this head. Loaded it no problem but it breaks the line continuously every 2-3 mins. The ends then disappear back into the head, really frustrating. In case it was old brittle line I bought new line, no difference.
Thanks for your comment and I'm sorry to hear about this. We always recommend soaking the line in water for 24 hours before first use as that will help soften the line, make it less brittle and last for longer. Thanks, STIHL GB
@@STIHLGB What a pity you dont say that in the Owners Handbook.
@@dartmoordave thanks for the feedback but it is actually mentioned in the instruction manual for the AutoCut C 6-2. It is detailed at the end of each language section. Thanks, STIHL GB
@@STIHLGB Thanks for the reply. Mine came with a single sheet slipped in the main manual. Theres no mention of storing the line in water, thats why I mentioned it, but never mind. Publication 0458-546-0121-E / 0457-363-0145-AH17.
@@dartmoordave thanks for clarifying. Apologies, when you buy the mowing head separately it comes with a full instruction manual which includes the reference to soaking it in water, but we appreciate that if you buy the tool with the head attached, you may not get the full instruction manual. I have passed this feedback on to our Product team now. Thanks, STIHL GB
I bought the new C6-2 head and it has only worked correctly twice. I am using still .095 string
Hi Brian, please could you provide a little more information on what the issue is? The AutoCut C 6-2 is compatible with 2.0 - 2.4mm mowing line. Many thanks, STIHL GB
Using still 2.4mm line that is orange and has ridges
If the black bumper is not loose the string holes do not line up
@@briananderson2619 Hi Brian, the tightness of the centre nut should not affect the alignment of the string holes. You should be able to turn the white ring freely to allow for the mowing line to pass through when the inner and outer arrows are lined up. It is always worth emptying and reloading the mowing head with line to see if that helps. If you are still having issues, please could you send an email including pictures of the problem to our customer support team at enquiries@stihl.co.uk or take the mowing head to your local STIHL Approved Dealer and they will be able to help. Many thanks, STIHL GB
@@briananderson2619
Hi Brian, the tightness of the centre nut should not affect the alignment of the string holes. You should be able to turn the white ring freely to allow for the mowing line to pass through when the inner and outer arrows are lined up. It is always worth emptying and reloading the mowing head with line to see if that helps. If you are still having issues, please could you send an email including pictures of the problem to our customer support team at enquiries@stihl.co.uk or take the mowing head to your local STIHL Approved Dealer and they will be able to help. Many thanks, STIHL GB
On my head the line frequently disappears as if it was done and ejected, only to find that there is still plenty of line left inside, very frustrating. What are my troubleshooting options?
Hi, thanks for your comment. We have a couple of suggestions that might help. Firstly, make sure that you are running the head at full throttle when you bump it on the ground to make sure that it extends properly. We also suggest extending the line a bit more regularly so that it gets extended before it breaks off completely and the end pulls back in. Finally, it's also worth soaking the line in water when you first get it (and it it's been unused for a period of time). This makes the line less brittle and less likely to break so this also makes it last longer too. If it's still happening, it may be worth taking it to a STIHL Approved Dealer to get it looked at. Thanks very much, STIHL GB
@@STIHLGB Thank you, I will give your suggestions a try.
Green 2.0 line takes up to 4 meters of line, how many meters of line for the thicker 2.4 orange line?
Thanks for your comment. It will also take 4 metres of the 2.4mm mowing line too. Thanks, STIHL GB
Mine seem to stop feeding and seems like it gets stuck and stop feeding. What am I doing wrong? I have this exact head.
Thanks for your comment and sorry to hear about the issues you have had. Have you taken it back to a STIHL Approved Dealer? If the mowing line is wound correctly inside then it may be worth getting a STIHL dealer to take a look as they should be able to diagnose any issues. Thanks, STIHL GB
I know how to thread, but I have a problem with the line shear off and or the auto feed when bump on the ground doesn't eject line.What am i doing wrong
Hi Brent, if the line is not extending when the head is bumped, we recommend re-threading the line and trying again. It can also help to bump the head more regularly, as soon as you notice the line has been worn down. Finally, you can also soak the line in water beforehand - this can make it less brittle, which helps to stop the line breaking off inside the head. It is unusual for the line to just shear off. If you are still having issues, we recommend taking your machine to a STIHL dealer who can advise on the issue and offer advice on preventing this in the future. I hope that helps. Thanks, STIHL GB
I see a stub of line inside but won't come out. Help!
Thanks for your comment. In the video above, from 26 seconds, there is a whole section on removing old line. If you have followed all of those steps and that still hasn't worked, I would suggest taking it to a STIHL Approved Dealer and they will take a look at it for you. You can find your nearest one here: www.stihl.co.uk/en/dealers Thanks, STIHL GB
I don't know why you would cut the line off instead of gust reeling in the line a little more...
Thanks for your comment. Certainly if you already have an even amount on each side and it's too long, then you could just wind it in a bit more. The demonstration in the video is really just to show that you should check it and if one side is slightly longer than the other, you can trim it down. Thanks, STIHL GB
Mine keeps breaking at the parts where it should feed out from.. what am I doing wrong?
Hi, thanks for your comment. Do you mean that the mowing line is breaking? Mowing line can get quite brittle and dry so it's worth soaking the line in a bucket of water for 24 hours before you start using it. That should stop it breaking off so much. Thanks, STIHL GB
For some reason the bump feed doesn't work on mine, any solutions?
Hi, thanks for your comment. If it's not working properly, we always recommend taking it back to a local STIHL Approved Dealer for them to look at. If you have done that and you haven't been able to resolve the issue, you can also get in touch with our Customer Services team on 01276 20202. Thanks, STIHL GB
What if my head is stuck and can stil not take out center nut with s screw driver?
Hi, thanks for your comment. We recommend taking it back to a STIHL Approved Dealer who will be able to take a look at it for you as it sounds like it might need a bit more investigation and it's hard to diagnose the issue over RUclips. Thanks very much, STIHL GB
The centre nut is impossible to unscrew
Thanks for your comment. If you're struggling to undo it, you can always take it to a STIHL Approved Dealer and they will be able to take a look at it for you and make sure there isn't any issues with it. You can find your nearest one here: shop.stihl.co.uk/pages/dealer-locator
Thanks, STIHL GB
How do you completely remove the bump knob? mine just keeps spinning
Hi, thanks for your comment. That doesn't sound right, but it's hard to diagnose issues like this on RUclips. Have you taken it back to your STIHL Approved Dealer? They will be able to help resolve the problem. You can find your nearest one here: shop.stihl.co.uk/pages/dealer-locator. Thanks, STIHL GB
@@STIHLGB is the bump knob part of the spool or can it be removed i should have asked
@@STIHLGB when searching for bump knob it is only showing the whole trimmer head with spool, maybe it cannot be brought separately im guessing
Hi @@mets23q , I've spoken to our technical department and they have confirmed that the bump cap is available as a spare part and can be changed, although you would need to order it from a STIHL Approved Dealer. The part number for the one on an AutoCut C 6-2 head is 4006 710 4003, but it's worth checking that's exactly what you need with the STIHL dealer. Thanks, STIHL GB
@@STIHLGB cheers mate
My weed eater has a battery 👍😝
What is wrong if the white ring will not move?
Hi, thanks for your comment. We recommend that you undo the centre nut, remove the line and start the whole process again following the video instructions. If it becomes stuck a second time, you should take it to a STIHL Approved Dealer to take a look at. I hope that helps, thanks, STIHL GB
Hi can this head also take 2.4mm line ?
Hi, thanks for your comment. Yes, the AutoCut C 6-2 can take either 2.0mm or 2.4mm mowing line. Thanks, STIHL GB
@@STIHLGB Great thanks
Will it fit a fs 36?
Hi James, thanks for your comment. You should be able to run the same cutting attachments as the FS 38, which are the AutoCut C 6-2 and the PolyCut 6-2. However, we stopped making the FS 36 in 1999, so you may want to take it to your nearest STIHL Approved Dealer to double check that it fits with the latest attachments. Thanks, STIHL GB
My line keeps breaking off inside the head.
Hi, thanks for your comment. If the line keeps breaking off inside the head, it may mean that it is too dry. Mowing line can dry out over time, which does it make brittle and prone to breakage. This can be resolved by soaking the line in water for 24 hours before use which will make it more flexible and less prone to breakage. Thanks, STIHL GB
My string won’t auto advance.
Hi, thanks for your comment. The AutoCut head needs to be bumped firmly while spinning at full speed. This works best on firm, grassy ground away from the main lawn area. If the line does not feed out, we recommend removing and re-winding the line into the spool and trying again. We have a video here which shows it in action: ruclips.net/video/j-PXYPtAE8s/видео.html Thanks, STIHL GB
Leftover old line does not come off.....
Hi, thanks for your comment. Are you having issues with an AutoCut C 6-2 mowing head? Can you provide a bit more info and we can try and help resolve the issue? Thanks, STIHL GB
Wind which way?
Hi, you need to wind it anti-clockwise. You'll be able to see the line being pulled into the mowing head as you turn it. Thanks, STIHL GB
@@STIHLGB Lines will wind in either direction. But only one direction will work.
I load mine the exact same way. It's a piece of crap. Never feeds out line. I hate it. I'm looking to replace it with something that works. I'll never go back either.
Sorry to hear you’re having issues with this mowing head. If you would like some further assistance, please get in contact with enquiries@stihl.co.uk to see if there are any ways this can be resolved. Thanks, STIHL GB.
ca n'empêche pas le fil de cassé a chaque fois ...
Hi, thanks for your comment. Do you mean that the mowing line is breaking? Mowing line can get quite brittle and dry so it's worth soaking the line in a bucket of water for 24 hours before you start using it. That should stop it breaking off so much. Thanks, STIHL GB
Rodriguez Ruth Gonzalez Thomas Taylor Donna
Thanks for this, but... the instructions on how to change attachments and reload line that come with your product are the some of the worst I've ever seen. The pictures don't even look anything like the actual pieces. Lucky we have the internet, but it doesn't seem like it should be so hard to just create accurate instructions to begin with. Disappointing, and enough to make me go for another brand next time so I don't need to waste time looking up a video.
Thank you for your feedback and I'm sorry to hear that you are considering switching brands. We understand your frustration though and we have passed your feedback on to our Product team. Thanks very much, STIHL GB
How do you stop the line from constantly going back into the head? This thing is a piece of shit, how does it save you time when you have to unscrew the head and pull it apart to get the line back out of the head every 15min
Hi, thanks for your feedback. If the line is going back into the head, then there are a couple of possibilities. It could be that the line is getting too short before you tap the head so you could just try tapping it out more often. You should also make sure the tool is at full throttle while the head is bumped on the ground. Finally, it could be that the line is breaking off, which can be resolved by soaking the line in water, which will make it less brittle. If you are still having the same issues, we recommend visiting your nearest STIHL Approved Dealer and asking them to take a look at it. Thanks, STIHL GB
I have this issue too, you get about 5 minutes use before you have to disassemble the whole thing and start again. Very annoying design.
this head shit line break into the head the worst head i ever have
IT WONT COME OUT AAAAAAAH
Hi, thanks for your comment. Are you saying that the old line won't come out? If you could let us have some more info, that would be great. Thanks, STIHL GB
Thank you
Thank you!