Big kudos to JB Hi-Fi for actually honoring a refund, wasn't expecting that at all; Most stores dealing with big manufacturer products would run you around for MONTHS trying to make you just give up. Glad to know that there's still businesses who actually care about you!
Worked there a while. Stuff like this has a 90 day replacement warranty period (rather than repair) so within that time you can get a replacement or a refund, choice is up to the customer
JB-Hi-Fi is honestly one of, if not the best Aussie electronics store when it comes to customer guarantees and refunds, etc. For stuff inside their warranty period that go bad, no questions asked as long as it's not obviously user destroyed, they will replace or give a refund on the spot. No "we need to return it to the manufacturer and can take weeks".
That's crazy to me too bro I means Everything you purchase in vietnam If you screwed ? You screwed Either sell it as junk or just let the junk hang around the house Refund is a far-fetch concept for us That why we mostly have a very careful decision before call out a move Big corps nowadays just make the worst possible crap now Thanks a lot Apple
Australian consumer laws pretty much force them to honour a refund in these situations, but it's good that there was no mucking around and they just offered the refund straight up.
@@willdlr its not the stores choice, its the consumers choice. If its 1 day left on a 5 year warranty consumer can get a refund. Consumer law trumps store policy
That was a smart move on JB's part. Now they've generated both good publicity from refunding Dank Pod's Dollerydoos, and they've been given some free advertisement too! A little good customer service goes along way.
Best Buy here in the US is the same thing. I've had nothing but positive experiences with them. Whether it's putting up with my stupid ass asking a billion questions, their incredible insurance-refund policy, or just generally being helpful. They'll likely be getting my money until the day I die.
I've always loved jb-hifi and after seeing them help Wade out I wanna just get a whole buncha cash, grab everything that I can buy, buy it and leave a massive tip and by massive I mean HUMONGOUS
Yet at work I've got a 10+ year old Apple cinema display still going along... They don't make them like they used to (that said, the cable is shot and isn't easily replaceable).
As a JB Hi-Fi Employee, I’m very happy the guys at your local store could help you! I know I’m going to keep recommending your channel to our customers, we always want them to be informed!
RIGHT? Like, "I refuse to do my one basic task because no." Like, not everyone wants everything to be a smart TV, some people want a display to be a display!
Been running my 1080p 60hz Dell monitor with impeccable color accuracy for 13 years, besides some temporary burn in when I sit too much on the same program it's been holding up like an absolute charm!
i nearly got 8 years out of my first gsync monitor, the display port broke and it was such an early model nobody had boards for it anymore except one guy in france. paid $60+40 for shipping, and it turned out he pulled out a zif header on it along with the plug, so it was trash too. tried to save it, but I had to get a new one. I've had this gigabyte monitor for a couple years now, and it's good, but despite being IPS it doesn't look as good as that first generation gsync TN panel.
My Mac Studio Display had a major meltdown, I was able to capture it on camera and it's not pretty. Smoke belching from the air vents under and above the display. Apple Genius bar said they had never seen such a dramatic failure of a Studio Display. I'm requesting a total refund, display was only 18 months old. But the refund process isn't as easy as it should be and I purchased it through Apple. But hey they hold the cards. I'm looking on Mac forums to find another user who's had their display have a total meltdown. The video I have captured is going to break the Mac fan boys hearts. It was an amazing Display until it went terribly wrong. I'm out of action until I find another Display, I can't use a Studio Display again until I understand why mine had a total meltdown.
Under Australian Consumer Law, I believe they _have_ to give you the option of a refund, not just a replacement. Great to hear good ol' JB is up on their consumer law!
We have FABULOUS consumer protection. If a product is not as advertised - such as "it literally does not work" - or if it breaks in a warranty state in under a year _regardless of what product it is, minimum 1 year,_ then they MUST offer you a choice of either accepting replacement or refund. They don't get to pick, YOU get to pick. These are minimum rights that cannot be waived under law.
These laws are so strong that Valve refuses to sell their "accident prone" hardware over here. Shame on Valve for having hardware that inspires such little faith that they don't believe their products could last even a measly year.
still using my iPod nano 2nd gen! It has my original phone number etched on it still 😭 Edit: sorry vid was playing in the background at 8:04 …. I’m sorry WHAT. 😮
every complexity you add to a device, the more points of failure emerge, if it just takes an HDMI signal and AC, its really hard to fuck it up on the software/firmware side, but once you add a A14 chip, it can just decide "Im broken" at random.
I've never understood the "firmware update can completely brick your device" thing. Surely it wouldn't be that hard to build in a backup firmware with a hidden reset button that could dump that backup into wherever the corrupted firmware is stored, getting the device back into a usable state.
A lot of cheap PC motherboards have dual BiOS for when it bricks itself during update, why 2500$ display dosn,t have something similar i don't understand.
6:15 I love the "You're the only person experiencing this issue" bug report. I almost completely given up on reporting bugs especially when it takes 2 years and a public callout for them to finally fix the damn issue.
Because its apple and apple doesn't make products very well anymore. 90% of all their products have major design faults or defects, they then blame the user for the issue or just say "we don't know anything about this, no one else has any trouble"..? They just don't give a shit it costs time and money for them to actually do stuff properly so if they can get away with out spending any then they will keep denying it until they physically have to. And until then they will just try to pressure you to buy another of the same product because according to them, their badly made product breaking = you using it wrong and breaking it so you have to buy another one. :)
Ok yea this is obvious but report systems work off of statistics. So if a LOT of people were having a problem it would be fixed. Like yea somebody using their platform to call something out is a good thing. But 60 people having an issue with a product sold by a billion dollar company who ships hundreds of millions of units of different things? Your issue is a statistical blip and those devs probably got bigger fish to fry.
For that price he could have gotten multiple non-Apple displays that would have been perfectly fine for his videos. Heck, for that price he could have bought a 42" OLED or QLED or whatever TV and used that as a monitor.
anyone that has ever bought a crapple product deserves everything theu get imagine being so insanely stupid as to buy a $2500 monitor and listing off features that $50 monitors have like 99% color accuracy and a f!%king webcam ffs this id!ot literally bought a $2500 just cause it has a single cable my f!%king god crapple fanatics are subhuman i swear...
Exactly! It's almost impossible to find a non-smart tv. Thankfully our house is full of tube televisions, we are about to upgrade to a HD trinitron once our main tube television dies.
Why does the screen need a processor more powerful than the iPad Wade smacks his things on (It uses an A14 for some inexplicable reason)? It runs fine on much less hardware, and it's not like the screen is doing iPad or Homepod things.
Loved this video. Classic DankPods video. His stupidly overpriced thing broke and there was despair, time and probably potentially lots of money lost but not only was he able to get rid of it, he got a full refund and was able to buy a bunch of brand new cool tech stuff AND donate $50 to a Charity. Once again the day was saved. This is why we love your videos, mate. Art from adversity. Please keep it up. We know you work very hard to make and produce content for 4 channels and drum streams and Patreon and a Snake to feed.
Seeing how much Linus talks about DankPods and GarbageTime on the WAN show... It definitely needs to happen. Garbage time is the only channel Linus subscribes to after his own channel, and luke mentioned actually calling DankPods for floatplane testing since he's their only creator primarily using safari.
Apple is so good at simplifying things and at the same exact time over engineering it. It is honestly impressive. Glad it all worked out in the end, Mr. Dank.
Overengineering is a technique used to make things obsolete sooner because nobody wants to bother to repair their old or nonworking stuff, and making things ultra-simple makes them enticing to consumers. That's why it's dirty what Apple does.
Only as long as you are fully plugged into an Apple ecosystem. Too many times Apple products are significantly less usable because you don't have enough Apple products.
@@cool_bug_facts I have to put music on my iphone by hosting a python server on my computer and downloading it into a third party app. Also everything on the phone just updated and now nothing works anymore because I don't have a recent enough ios. I fucking hate apple :(
@@SomeThingOrMaybeAnother Yep. Found a pair of Airpod Pro's, they don't connect to both my laptops. They always disconnect from my phone despite it being ~3 feet or so from the things. Just all kinds of dumb trouble that I'm sure wouldn't be an issue if I spent enough money with Apple. Glad I didn't pay for them.
Im jealous of that return/refund experience. In the US, it's a dice roll whether you qualify to get a refund or they just tell you to eat bricks and beat it
@@Wh1t3F4c3 It’s literally a high quality product. A single software bug does not make a product low quality, especially when the rest of the software and all of the hardware is top tier. Good attempt though
Apple: Implements a self diagnosis system that allows the display to show an error message. Also Apple: Doesn't display the fault code because that would potentially let people repair it themselves.
As much as I love scathing Apple for all the wrong they do from a consumer perspective this bs of not showing error codes is not exclusive to Apple, literally the other day I got a blue screen on my windows machine and all it says is it's restarting due to an error and gives a sad face :( NOTHING ELSE I had to go into Event Viewer to discover that the error was something sort of RAM issue. It's rare that I get a blue screen, most common when playing GTA V.
They would abide Australian Consumer Law, which stipulates that in the event of a ‘major failure’ of the product the consumer has the choice of a repair, replacement or refund :)
@@xsleep1 Apple would absolutely not have just refunded him on the spot. They would have held the unit for weeks then shipped him a used, repaired one if they were even willing to admit the one he sent in was faulty
If I could find a retail store that would just straight up refund something like that for me, they'd have my business for life. Never underestimate brand loyalty when you're just nice to your customers and makes things easy
Really??? In Israel, even by law, once you opened a tech product's box = no refuds. And no tech shop would even consider it. You can only refund after 14 days if the box is sealed. It's even rare here to get a refund if you get an issue with the product, they would probably just send it to the warranty laboratory even after 2 hours and try to fix it for ya half assed. Also, for most dealers and shops in Israel, we have like one tech laboratory firm (Which is called something like DCS) that fixes all tech and they all just send it there. I really wish Israel would make better laws for consumer rights, it's really frightening to buy tech here. And if you buy one, just forget about refunds.
JB also honours the price on the tag, even if it's outdated, I saved $100 when I bought my Sony XM4's that way. I wouldn't have fussed if they said "sorry, we must have missed that tag, that was a promotional price" but they just straight up told me that the price is wrong, but they'll honour it anyway. I didn't even have the chance to open my mouth before the card reader displayed the price that was on the tag. I also never see any "help wanted" signs whenever I visit a JB, which I infer means they have low turnover, which means people aren't quitting, which means they treat their employees ok.
I worked as a programmer for ad agencies for years. Designers love making the colours just right and precisely correct, then they’d hand it off to me to build it on monitors that used at least 3 different colour profiles and had night shift mode enabled.
Some audio engineers can be like that too. In both cases the good ones get it just right in the best case and then test it across all the worst cases. The bad ones throw a temper tantrum and demand there’s only one way to experience it.
@@KrillinInTheNameOf A lot of cheap screens nowadays are pretty accurate, not perfect but much better than 10 or 20 years ago, sometimes they only need a slight colour adjustment. Though there are still some bad outliers that have horrendous colour profiles out of the box they can usually be reigned in to be at least acceptable for the average user.
“How much cool tech can you get for the price of an apple studio display?” _sees Zelda poster_ Oh he’s 100% getting a switch “A special edition zelda OLED switch”
I work in a UK Retail shop and if something is faulty and within a certain time we can just refund it no problem at all, but as soon as it goes past that date there's nothing we can do but send it away.
30 days return period is pretty standard, think it's a left over EU law. Afterwards it's up to the retailer what they want to do. CEX for example within the first 6 months is pretty chill when it comes to refunds. Currys are assholes and gl having them even honour manufacturer warranty
@@ILoveWomen CEX are not good at all.......... at least most cases I have dealt with them. I bought a £2,000 GPU from them and it died in less than 24 HOURS, it took me and the guys working at CEX speaking to the head office to get me a full refund to Cash and not a stupid voucher. (((£2,000 was due to the GPU crisis a year or so ago, everything was stupid expensive back then, but I needed that GPU so I could work properly))). CEX Made it so you cannot return stuff after 2 days (at least not easily or to full cash), this is what happened to me, I had the GPU for about 50 hours total, spent more than half of that time trying to fix the damn thing, and CEX did not want to refund me at all, thankfully the guys saw the cost and spoke to head office and helped me get a refund.
I heard you mention loving Forza and my spine straightened cause holy shit, my cousin's husband did the whole soundtrack for Forza 4 and I immediately perk up hearing people enjoy his stuff, subconsciously or not. Thanks for helping my cousin's family afford their house. :)
@@mushroommunk Dude just did the soundtrack, nothing with the gameplay. Have you called your buddy and asked him to play with you? If I remember right, Forza is multiplayer, even if you don't play Halo, you can still play with your friend.
> Cares for worker conditions > Cares for wages > Cares for sustainability > Ends up taking home a trunk's worth of random consumer electronics anyways Never change Wade
Interesting! I have had mine for 6 hours, enjoyed it, then saw that an update was available -Firmware v17, so I installed it. O.M.G!! The display brightness was halved, and the "5K" was no longer 5K. It was dreadful - like watching an old CRT television. It is going back to Apple shop on Monday, so I will see what they have to say! Great video by the way!
This is the reason why at my work, when I got a quote request for an apple Studio Display, I just said no. Here’s an equivalent LG that costs a fraction of the price and is literally exactly as color accurate. It’s the same display panel in an LG plastic housing.
Hey mate love the vids. As a small business owner, In a completely different field, the best thing I've found with heavy equipment is the customer service. We have lost thousands on catipllar, switched all our machines to bobcat, and have our rep and tech on speed dial. It's apples to oranges, but running a small/personal business, having your equipment run through someone you trust and can talk to makes the difference between profits and problems.
Apple does have a business service, but it's unclear whether he would have to go into the store for it, or whether he can just get the stuff delivered.
I like to think the lesson here is that paying for premium price tags doesn't mean exceptional quality, especially when two grand gives you two months before borked.
Hey mr. pods don't worry about your work week getting delayed always still excited for all the content you release. We understand the pain and suffering you went through with that display!
So nice when a store sorts you out like that. Pretty sad that all of our expectations are so low of businesses that we don't just expect this good behaviour.
Mate, Linus had like two critical malfunctions on his NAS and had to get Wendell from Level1Techs to save him. Linus is the last person you want to contact to build a server. Or at least have him buy it and Wendell actually pick the parts and configure it.
@@arcticfox037 Yeah, especially if you're just a dudebro who has zero idea about professional hardware like Linus. He only has connections and money. He has zero knowledge about things like NAS servers. If Wade does get a server from Linus, I hope he has his own backup solution, because if Linus' team is gonna be the one configuring it, all the data will be gone as soon as a single drive decides that it had enough.
If you haven't seen them before get a monitor calibrator. They usually cost a couple hundred bucks, but are well worth it if you need accurate colours. I've personally used a Spyder for years and years, but I hear good things about Color Munki as well.
They are quite expensive and you can usually find some companies or just dude that are renting them. Usually you need to calibrate once or maybe once in a few years.
@@vadnegru for Color critical work, no. Not my personal experience, but I’ve heard it’s best practice to do it every year (or was it 6 months?) *for Color critical work*. When you absolutely always must have correct colours. Otherwise yes, once every few years is perfectly fine. and for wade’s case, since he already has a good monitor on his laptop, he’s good
i recently got an apple thunderbolt display that was sitting on a shelf collecting dust for maybe eight years, all i needed was an adapter and it works perfectly. apple really needs to do better.
Ive genuinley only ever had really positive experiences as JB, my iPad borked itself one morning before uni and I was freaking out (I use it a lot for uni, Art and shit). i had bought it from jb, I went there, 10 minutes and I had a new iPad, they offered a refund I decided otherwise. when I got home I read up on their return and refund policy and its really quite lenient and customer friendly. JB for the win!
this exact same thing happened to my dad's display & they refused to send him a new one before he sent the broken one back, even though it would mean days without a working computer EDIT: it was a Mac Studio so he couldn’t use it as a laptop EDIT 2: the computer was also ordered from an Apple businesses account so it’s not as if he was just an average customer
@@Viss_Valdyr Most common practice is to send a new one, and give a two week deadline to return the old one back. If the customer didn't then they would just charge the credit card. This was my experience with Samsung, I bought the fold4 and they sent it to me and gave me 2 weeks to send in my old one, insane that Samsung has better customer service than Apple now!
The firmware update thing probably relates to the A13 Bionic in there, for the Centre Stage webcam feature. Always found it dumb that a monitor needed updates tbh
Wait, they put a full on iPhone processor in the Studio Display? Why does the Studio Display need an iPhone 11 in processing power? It's a fucking monitor! Surely the Centre Stage feature doesn't require a full iPhone 11 to work right?
I don't know what the hell is up with having 'smart' displays. Just make it a *display* for crying out loud. I just want to see what's being output - that's IT. I totally hear you on this!
The state of retail truly is abysmal when even getting a simple refund is seen as a gift from the heavens. Also seeing that massive haul you were able to get for the price of a single expensive monitor was insane lmao
A refund two months later for something that was opened, used, and borked through "user error (AKA trusting Apple)" and presumably didn't have a warranty on it? Yes, that is a rare thing.
Like you say "It's almost like big companies make the worst products". I can't imagine the stress this must have caused. Cool that you're back up and running again!👍
@@Xmetalfanx If it were a Smart Monitor it would probably just be the iCraig all over again. If it were a regular monitor the box would be flexing its 480p display and mini USB port despite being made in 2022. Would have been funny nonetheless
My workstation is still using the monitor that came with the original build, the only part I haven’t replaced since I bought it in like 2012. It’s using a monitor from the family Windows XP in the 00s as a second monitor. And these were not top of the line screens when we got them lol. Glad you got your money back, JB seem to be pretty good IME!
The color part is so true. My dad was a graphic designer and didn't have the perfect monitor so often times I'd have to go grab a digital print of the work from other side of the city just so he can see the actual color.
Love JB. Had a chrome cast I had for months but didn’t even remove the shrink wrap. Asked if I could refund it and buy a google TV. Staff checked with manager and it was all good. Also one of the few franchises that still sells physical music, respect.
Honestly that really helps put into perspective how expensive some things are 2 consoles, a tablet and a bunch of games, oh and dont forget a perfectly capable replacement screen!
I'm using a 23" Apple Cinema Display from 2002. Slight red shift at the edges, so I don't rely on it for color accuracy, but it otherwise works great! I've occasionally thought about getting a newer Apple display, but it for sure won't be this Studio Display. Thanks for sharing your experience with it.
@@Warp2090 You may be right regarding functionality. But I like the aesthetic. I do think the quality of Apple monitors is pretty good, though, and they've made some pretty innovative advancements that have brought all monitor technology forward. I would agree that buying one new is paying too much, though.
You should consider keeping a spare editing station just for this sort of scenario. Hell, keep spares of anything and everything that you absolutely need, it will save you from so much unnecessary hassle!
Always the attitude we have with broadcast equipment I work with, does not matter if you’re using a $80,000 top of the range device, there will be issues. Always have a backup plan.
@@RadioRodent Absolutely. Oh, your $60,000 4K canon lens on the front of your P50 is fogging up on air? Where is the backup lens you will be asked haha
Older electronics will often just refuse to die. My DS lite from 2006 is still kicking hard. I've had that thing for 2/3 of my life and it's showing no sign of weakness, not even in the battery. There's no software updates there to ruin my day.
I love this channel because of these types of videos. All the time I buy something that the whole internet keeps talking about. It comes and breaks, having some weird issues. And every fix on the web doesn't work. After couple of days of troubleshooting I 'm done and it's time to start the fight with warrenty. Its good to know that I am not the only one with these type of "unusual problems".
Due to the horrid repairability I'd say apple is probably one of the worst electronics companies from an environmental perspective. I'm not an apple person, so I may be ignorant of some things, but from my experience with computers I've rarely found an issue I cant fix. I've used ThinkPads for a few years now, gradually using older ones as I become more experienced at working around the limitations of the old hardware. Idk where I was going with this anymore but you should just like, grab an okay monitor second hand and make due, it'd probably be finnneeeee
It can be a balance, ability to repair matters less if it just lasts a long time in general, and "usually" Apple products can last quite a long time. Of course the topic of this video being the obvious exception. On the other side is the materials used and if they can be recycled. Glass, aluminum, paper etc can all be recycled or the paper will biodegrade, and on that front Apple is pretty good, their products and packaging have the bare minimum of plastic these days
1:08 - You just perfectly described Apple products, every single word you said is basically how they make them, except they make it insanely expensive anyway for the end user. And they are not repairable so you just throw them into a landfill when they die. Perfectly accurate.
I know you mentioned color accuracy. If you lookup rtings you can find out how color accurate different monitors are before and after tuning and buy one thats meant for that type of thing.
I feel you man. I am a programmer with some wrist issues which are actually unrelated to mouse usage, and a vertical mouse helped a ton. Bought a cheap one, it broke, so I'm like "I'm going to get the expensive reliable one from logitech" and left click broke in 6 months which is a common issue apparently. And yes I could get a new one, but I was pissed off I had to spend the time returning it etc.
@@huey1910 Why do I have to solder things. They should just sell me a good product to begin with. At that point, I'll just make my 3d print own mouse
I know this misses the point of the display's target demographic (people who care more about style than performance or reliability), but if your goal is to get a color-accurate monitor that can do videoconferencing, its fascinating to think about how many DSLR cameras, XLR mics, monitor arms, and colorimeters you could get before hitting the $2,500 mark when you pair them with any mainstream 4K IPS display w/Thunderbolt.
I'm an industrial quality analyst, i couldn't agree more with what Dank said at the start. Instead of buying a $50 piece of junk every few months, buy something good at $250 that will last you for years; you will save money in the long term. Buy stuff you can be proud of, save up and make the initial investment. Occasionally you'll get burned by expensive crap (like Apple stuff) but it's far better than working with garbage. "Stop awarding business to the lowest bidder; instead, focus on total cost." That's what Dr. Deming said, the "Father of Quality".
Just here to say, yeah, JBs customer support is S tier Bought wireless earphones which were ~150 AUD, but eventually I forgot to take them out of my pocket before putting my clothes in the wash. suffice to say they were completely waterlogged and wouldn't work. Took them in and explained, they said the model I had they didn't sell anymore, I would've been happy with anything around 150 dollars, but they didn't really have any that fit the bill and in the end they substituted them with 200 dollar ones.
i've been watching your channel on and off since the ipod days (i got a 4th gen because of you! twice!) and aside from all the growth and all the new types of content, it's been really great to see how much you've grown to love this work! fantastic video as always
IIRC, those displays are running a cut down MacOS. Honestly, the idea of a display running its own OS is crazy. I have monitors that are exactly the same except one is clearly running a different firmware because the boot logo is different. What happened to the firmware never needing to be updated and monitors will monitor? Heck, VGA still works if you have the ports for it!
It's really not crazy at all. Many pro monitors have some os on them. Thing is, they NEVER stop running if they get outdated. Not even Lenovo or Canyon does that. Not even Dell.
Hilarious thing is that cheaper monitor will probably still last until you get bored of it. I have 4 monitors for my setup, 3 of them are 10 years old and one of those used to be my primary until I upgraded it. Never had an issue with any of them. Monitors are *not* complicated far as tech goes. In fact, thinking back, I dont think I've ever had an LCD monitor die on me. Heck, I've only even seldom heard of one dying. They're in my experience extremely reliable which is probably why it's considered a stagnant market. People tend to buy one and use them for 15 years. So of course it doesnt surprise me that something **unrelated** to the display function broke because some idiot, I mean "innovative" company made it needlessly complicated.
I've had 3 displays fail on me, funny enough they were all TNs, though one of them was accidental water damage I didn't notice at all at first. But 3 out of a dozen or more LCD displays over two decades is pretty good considering I literally spent a total of 20 bucks on the two of those that failed, and one of them just needed a new capacitor, and they weren't exactly used lightly, they came straight out of an office where they were on 8 hours a day or more, 5-6 days a week for years. I can't imagine any professional setting that would accept displays that could brick themselves and be unrepairable able because of a software update when you could use displays that never even need updates in the first place.
You're so impressive that you can have all the time to run all those channels and streams, I hope you're getting breaks away from the screen of course though
lol what? this vid only took about 30 minutes to film and likely far less than 8 hours to prepare less than one of my shofts at work and i dont make $10+k for doing it either like he does lmao and his car channel is literally just him bullsh!tting around with a camera hes an amazing hilarious creator but lets not go overboard with the praise yall not to mention his fourth channel i think was just some christmas thing lol
Your videos always make my days better, Dank. Thank you from the bottom of my heart. I am very sore from work and the gym and rendered almost immobile today, and you made me smile and laugh regardless. Priceless.
@@vipvip-tf9rw "their phones outlast most Android phones" that's because most Android phones don't cost 1500 dollars. Such a stupid comment repeated over and over again, comparing two completely different classes of product. Exactly the same with the tablets and laptops. At least most PC's don't die because a 2 cent sensor is software locked, like that bullshit of a macbook. And that's just the latest on the very long list of Apple anti repair crap
There’s so much missing from comments under a vid like this. Guys Apple studio displays are competing with like 20-30 grand displays. Most of this vid was just the fact that dank pods didn’t have time to sort out a replacement anyways like he literally could of gotten one bros just busy. And on top of that it was that the old displays held their value not that they lasted long.
Definitely have to give credit to the store for giving you a refund, can't imagine who would think that would be a situation to deny it. "Oh, you just did what you were supposed to and updated it when you were asked and it just broke on you? Sorry, can't do anything about it."
I work at JB Hi-Fi, and our warranty system Solvup is awesome. It’s fully brushed up on the ACCC law and everything. Also, if you want staff price, let me know.
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Big kudos to JB Hi-Fi for actually honoring a refund, wasn't expecting that at all; Most stores dealing with big manufacturer products would run you around for MONTHS trying to make you just give up. Glad to know that there's still businesses who actually care about you!
Worked there a while. Stuff like this has a 90 day replacement warranty period (rather than repair) so within that time you can get a replacement or a refund, choice is up to the customer
JB-Hi-Fi is honestly one of, if not the best Aussie electronics store when it comes to customer guarantees and refunds, etc.
For stuff inside their warranty period that go bad, no questions asked as long as it's not obviously user destroyed, they will replace or give a refund on the spot. No "we need to return it to the manufacturer and can take weeks".
That's crazy to me too bro
I means
Everything you purchase in vietnam
If you screwed ?
You screwed
Either sell it as junk or just let the junk hang around the house
Refund is a far-fetch concept for us
That why we mostly have a very careful decision before call out a move
Big corps nowadays just make the worst possible crap now
Thanks a lot Apple
Australian consumer laws pretty much force them to honour a refund in these situations, but it's good that there was no mucking around and they just offered the refund straight up.
@@willdlr its not the stores choice, its the consumers choice. If its 1 day left on a 5 year warranty consumer can get a refund. Consumer law trumps store policy
That was a smart move on JB's part. Now they've generated both good publicity from refunding Dank Pod's Dollerydoos, and they've been given some free advertisement too! A little good customer service goes along way.
Plus they got a customer for life now. lol
@@bhume7535 Exactly. Wish they had them stateside. Oh well guess I settle for Microcenter. They're pretty rad.
Best Buy here in the US is the same thing. I've had nothing but positive experiences with them. Whether it's putting up with my stupid ass asking a billion questions, their incredible insurance-refund policy, or just generally being helpful. They'll likely be getting my money until the day I die.
JB is really good with their warranties
I've always loved jb-hifi and after seeing them help Wade out I wanna just get a whole buncha cash, grab everything that I can buy, buy it and leave a massive tip and by massive I mean HUMONGOUS
I love that it shows the restore screen like it's an iPod
That’s bc it uses an A13 and runs a fork of iOS
yeh its got A series chip in it
Yet at work I've got a 10+ year old Apple cinema display still going along... They don't make them like they used to (that said, the cable is shot and isn't easily replaceable).
You love that?
Kinda shows Apple hasn't changed that much in 20 years really
As a JB Hi-Fi Employee, I’m very happy the guys at your local store could help you! I know I’m going to keep recommending your channel to our customers, we always want them to be informed!
Onya mate!
nice
how do you get a job there? I have always wanted to work!
lmao, I dunno if you should recommend this channel to average customers, maybe just chill people
It's almost like a monitor is mocking you when it's able to display an error message completely fine but won't display anything else
RIGHT? Like, "I refuse to do my one basic task because no." Like, not everyone wants everything to be a smart TV, some people want a display to be a display!
@@e_Dave but then they can't show ads or sell your data
@@thepwrtank18
so you think every none apple display shows ads?
@@dragondev2617 i never said that?
@@dragondev2617 who said that? bruh
unreal. a computer monitor is one of those things that you can have sit around for 15 years and never think about. well done apple.
Mine are all around the 23 year old mark and still work perfectly. Gonna hold onto them until Prysm gets LPD out the door.
Been running my 1080p 60hz Dell monitor with impeccable color accuracy for 13 years, besides some temporary burn in when I sit too much on the same program it's been holding up like an absolute charm!
i nearly got 8 years out of my first gsync monitor, the display port broke and it was such an early model nobody had boards for it anymore except one guy in france. paid $60+40 for shipping, and it turned out he pulled out a zif header on it along with the plug, so it was trash too. tried to save it, but I had to get a new one. I've had this gigabyte monitor for a couple years now, and it's good, but despite being IPS it doesn't look as good as that first generation gsync TN panel.
My old ass CRT is still going after 24 years, with a bit of blur though
For real. All of my extra monitors are 10+ years old and are more than good enough for what I use them for
I wanna play Tears of the Dingus so bad right now
didn't expect my fellow taiwanese dingus in here, cheers mate
It’s fun
The underground cashies is brutal man.
I haven't even been able to play Breath of the Wild yet. :|
Bruh why ur here
My Mac Studio Display had a major meltdown, I was able to capture it on camera and it's not pretty. Smoke belching from the air vents under and above the display. Apple Genius bar said they had never seen such a dramatic failure of a Studio Display. I'm requesting a total refund, display was only 18 months old. But the refund process isn't as easy as it should be and I purchased it through Apple. But hey they hold the cards. I'm looking on Mac forums to find another user who's had their display have a total meltdown. The video I have captured is going to break the Mac fan boys hearts. It was an amazing Display until it went terribly wrong. I'm out of action until I find another Display, I can't use a Studio Display again until I understand why mine had a total meltdown.
This is a certified “my very expensive Apple thing broke” moment
"waaaaaa my stupid apple guy broke woe is me"
apple has lost me as a customer, partly because of how unreliable and overpriced things are. I use samsung now
@@dabitzz Samsung is also overpriced tho👽
@@joemama069 its not as overpriced as apple, plus they have better trade in deals
@@joemama069 EVERY company is overpriced…
Under Australian Consumer Law, I believe they _have_ to give you the option of a refund, not just a replacement. Great to hear good ol' JB is up on their consumer law!
We have FABULOUS consumer protection. If a product is not as advertised - such as "it literally does not work" - or if it breaks in a warranty state in under a year _regardless of what product it is, minimum 1 year,_ then they MUST offer you a choice of either accepting replacement or refund. They don't get to pick, YOU get to pick. These are minimum rights that cannot be waived under law.
@@Abigail-hu5wf Sad that its not a widespread thing here in the US.
America could only wish that there was any consumer protection
@@evil1st you can thank Ronald Reagan or Reaganonomics for that
These laws are so strong that Valve refuses to sell their "accident prone" hardware over here. Shame on Valve for having hardware that inspires such little faith that they don't believe their products could last even a measly year.
Original iPod: works perfectly after 20+ years
$2,500 studio display: breaks in 2 months
We need Papa Steve to come back.
@@nath-wp7xp might be a tad bit difficult
still using my iPod nano 2nd gen! It has my original phone number etched on it still 😭
Edit: sorry vid was playing in the background at 8:04 …. I’m sorry WHAT. 😮
@@frenzyfixes5827 no 😱
every complexity you add to a device, the more points of failure emerge, if it just takes an HDMI signal and AC, its really hard to fuck it up on the software/firmware side, but once you add a A14 chip, it can just decide "Im broken" at random.
I've never understood the "firmware update can completely brick your device" thing. Surely it wouldn't be that hard to build in a backup firmware with a hidden reset button that could dump that backup into wherever the corrupted firmware is stored, getting the device back into a usable state.
Me neither. Especially, surely, they should have _tested_ the update before shipping it, right?
@@LiveType oh, you mean like gigabyte did (do they still do that?) on their mainboards?
This is like a technology of the future man. You can't possibly have that in 2024
A lot of cheap PC motherboards have dual BiOS for when it bricks itself during update, why 2500$ display dosn,t have something similar i don't understand.
@@JohnCena-iw2vkalmost every decent desktop board will have that. It's just an ARM CPU that performs the update.
6:15 I love the "You're the only person experiencing this issue" bug report. I almost completely given up on reporting bugs especially when it takes 2 years and a public callout for them to finally fix the damn issue.
the good old "it works fine on my end" reply is why shits like this keep happening
"you bent your iphone 6? You're the first person this has happened to 🤥"
@@MelodicTurtleMetal LOL. 100%. Your just using it wrong!
Because its apple and apple doesn't make products very well anymore. 90% of all their products have major design faults or defects, they then blame the user for the issue or just say "we don't know anything about this, no one else has any trouble"..?
They just don't give a shit it costs time and money for them to actually do stuff properly so if they can get away with out spending any then they will keep denying it until they physically have to. And until then they will just try to pressure you to buy another of the same product because according to them, their badly made product breaking = you using it wrong and breaking it so you have to buy another one. :)
Ok yea this is obvious but report systems work off of statistics. So if a LOT of people were having a problem it would be fixed. Like yea somebody using their platform to call something out is a good thing. But 60 people having an issue with a product sold by a billion dollar company who ships hundreds of millions of units of different things? Your issue is a statistical blip and those devs probably got bigger fish to fry.
It really amazes me how much stuff you can get for the price of a display that has a chance to break with every update.
For that price he could have gotten multiple non-Apple displays that would have been perfectly fine for his videos. Heck, for that price he could have bought a 42" OLED or QLED or whatever TV and used that as a monitor.
Apple moment
anyone that has ever bought a crapple product deserves everything theu get
imagine being so insanely stupid as to buy a $2500 monitor and listing off features that $50 monitors have like 99% color accuracy and a f!%king webcam ffs
this id!ot literally bought a $2500 just cause it has a single cable my f!%king god crapple fanatics are subhuman i swear...
@@LutraLovegood theres literally nothing better than that apple display at that price. its as close to a reference monitor at only 2500$
Hate how people compare Apple professional products to cheaper stuff. THE DISPLAYS IT COMPETES WITH ARE LIKE 20-30 GRAND.
I genuinely wish these companies would stop trying to make my displays “smart” I JUST WANT SCREEN WORK
Exactly! It's almost impossible to find a non-smart tv. Thankfully our house is full of tube televisions, we are about to upgrade to a HD trinitron once our main tube television dies.
yes, the thing that is rendering pixels (pc) is supposed to be the smart thing
Why does the screen need a processor more powerful than the iPad Wade smacks his things on (It uses an A14 for some inexplicable reason)? It runs fine on much less hardware, and it's not like the screen is doing iPad or Homepod things.
@@Warp2090 got my 50inch non 4k non smart in 2019 for 170$. Best 170$ ever
But money
Loved this video. Classic DankPods video. His stupidly overpriced thing broke and there was despair, time and probably potentially lots of money lost but not only was he able to get rid of it, he got a full refund and was able to buy a bunch of brand new cool tech stuff AND donate $50 to a Charity. Once again the day was saved. This is why we love your videos, mate. Art from adversity. Please keep it up. We know you work very hard to make and produce content for 4 channels and drum streams and Patreon and a Snake to feed.
Artversity.
Agreed, keep it going man
..... I now want to see a video of Linus flying out to Australia and helping Dankpods set up a server....... MAKE. IT. HAPPEN.
This definitely needs to happen!
Did you watch Linus setting up his own NAS? It failed. Twice.
Seeing how much Linus talks about DankPods and GarbageTime on the WAN show... It definitely needs to happen. Garbage time is the only channel Linus subscribes to after his own channel, and luke mentioned actually calling DankPods for floatplane testing since he's their only creator primarily using safari.
The great thing is that they briefly brought up DankPods on the Wan Show so Linus and Luke do know of his existence. This could happen.
@ltt
Apple is so good at simplifying things and at the same exact time over engineering it. It is honestly impressive. Glad it all worked out in the end, Mr. Dank.
Overengineering is a technique used to make things obsolete sooner because nobody wants to bother to repair their old or nonworking stuff, and making things ultra-simple makes them enticing to consumers.
That's why it's dirty what Apple does.
Only as long as you are fully plugged into an Apple ecosystem. Too many times Apple products are significantly less usable because you don't have enough Apple products.
@@SomeThingOrMaybeAnother Knew a guy who got ipods to use with his samsung and had to pair them with his mom's iphone to change audio settings
@@cool_bug_facts I have to put music on my iphone by hosting a python server on my computer and downloading it into a third party app. Also everything on the phone just updated and now nothing works anymore because I don't have a recent enough ios. I fucking hate apple :(
@@SomeThingOrMaybeAnother Yep. Found a pair of Airpod Pro's, they don't connect to both my laptops. They always disconnect from my phone despite it being ~3 feet or so from the things. Just all kinds of dumb trouble that I'm sure wouldn't be an issue if I spent enough money with Apple. Glad I didn't pay for them.
Well played to JB for actually good consumer experience
First time ever JB Hi-Fi are insane markup horrible to consumer bastards.
Im jealous of that return/refund experience. In the US, it's a dice roll whether you qualify to get a refund or they just tell you to eat bricks and beat it
The U.S. runs on Money. It's so bad that it is like that.
@@DeletedContentevery country runs on money…
What do you mean, you guys get to return things that shouldn’t even be returned and get insane deals for tech products
"eat bricks and beat it" haha, gonna have to add that to my repertoire
@@guitarkid413so do that and don’t tell us
Props to that shop for making your experience as painless as possible
JB
You could say........... they've done it again.
“It’s almost like the biggest companies make the worst junk!” - A wise nugget
Apple makes objectively high quality products
@@HCG (Except that one)
@@Wh1t3F4c3 It’s literally a high quality product. A single software bug does not make a product low quality, especially when the rest of the software and all of the hardware is top tier. Good attempt though
@@HCGMay i introduce you to Louis Rossmann?
@@HCG tell that to my $400 4th gen iPod that's locked for over forty years
Apple: Implements a self diagnosis system that allows the display to show an error message.
Also Apple: Doesn't display the fault code because that would potentially let people repair it themselves.
Imagine if right to repair became a law globally, any “legacy” devices included, Apple would be in crap up to their eyeballs.
here is the thing, they literally dont want it, they want you to lose money
"The best i can do is ERROR"
@@gustargento2645because they know most people who are able to buy a $2500 monitor will probably just buy another if it breaks
As much as I love scathing Apple for all the wrong they do from a consumer perspective this bs of not showing error codes is not exclusive to Apple, literally the other day I got a blue screen on my windows machine and all it says is it's restarting due to an error and gives a sad face :( NOTHING ELSE I had to go into Event Viewer to discover that the error was something sort of RAM issue. It's rare that I get a blue screen, most common when playing GTA V.
9:23
Not to mention it's the PREMIUM EDITION which gives you VIP and all the dlcs
God damn that’s nice
It's nice that the store were chill and helped you out at least. Apple wouldn't have done that if you bought it from them
So you are saying they wouldn't honor their warranty?
@@xsleep1 they probably would’ve had him wait until they could diagnose it before only offering a replacement
Apple have always honoured their warranty whenever I’ve used it so they would have tbf
They would abide Australian Consumer Law, which stipulates that in the event of a ‘major failure’ of the product the consumer has the choice of a repair, replacement or refund :)
@@xsleep1 Apple would absolutely not have just refunded him on the spot. They would have held the unit for weeks then shipped him a used, repaired one if they were even willing to admit the one he sent in was faulty
If I could find a retail store that would just straight up refund something like that for me, they'd have my business for life. Never underestimate brand loyalty when you're just nice to your customers and makes things easy
That's normal in many countries. Particularly in the EU.
Really???
In Israel, even by law, once you opened a tech product's box = no refuds. And no tech shop would even consider it. You can only refund after 14 days if the box is sealed.
It's even rare here to get a refund if you get an issue with the product, they would probably just send it to the warranty laboratory even after 2 hours and try to fix it for ya half assed.
Also, for most dealers and shops in Israel, we have like one tech laboratory firm (Which is called something like DCS) that fixes all tech and they all just send it there.
I really wish Israel would make better laws for consumer rights, it's really frightening to buy tech here. And if you buy one, just forget about refunds.
Microcenter. So lucky if you have one
JB also honours the price on the tag, even if it's outdated, I saved $100 when I bought my Sony XM4's that way. I wouldn't have fussed if they said "sorry, we must have missed that tag, that was a promotional price" but they just straight up told me that the price is wrong, but they'll honour it anyway. I didn't even have the chance to open my mouth before the card reader displayed the price that was on the tag.
I also never see any "help wanted" signs whenever I visit a JB, which I infer means they have low turnover, which means people aren't quitting, which means they treat their employees ok.
@@LutraLovegood not here unfortunately
I worked as a programmer for ad agencies for years. Designers love making the colours just right and precisely correct, then they’d hand it off to me to build it on monitors that used at least 3 different colour profiles and had night shift mode enabled.
Some audio engineers can be like that too. In both cases the good ones get it just right in the best case and then test it across all the worst cases. The bad ones throw a temper tantrum and demand there’s only one way to experience it.
@@kaitlyn__L I bet some of our fav songs were mixed by some dude wearing 2 tin cans as headphones and they're just such pros that it comes out great.
@@FloppyDorito a lot of classic techno (late 80s early 90s) certainly, plus they’re technically “one take DAWless jams” in today’s parlance ;)
And everyone actually looking at it online has poopy screens too! haha
@@KrillinInTheNameOf A lot of cheap screens nowadays are pretty accurate, not perfect but much better than 10 or 20 years ago, sometimes they only need a slight colour adjustment. Though there are still some bad outliers that have horrendous colour profiles out of the box they can usually be reigned in to be at least acceptable for the average user.
“How much cool tech can you get for the price of an apple studio display?”
_sees Zelda poster_
Oh he’s 100% getting a switch
“A special edition zelda OLED switch”
I work in a UK Retail shop and if something is faulty and within a certain time we can just refund it no problem at all, but as soon as it goes past that date there's nothing we can do but send it away.
as someone who's worked in every high street tech shop in the UK (Currys, Maplin, Dixons etc)
yuuuup, they suck
30 days return period is pretty standard, think it's a left over EU law. Afterwards it's up to the retailer what they want to do. CEX for example within the first 6 months is pretty chill when it comes to refunds. Currys are assholes and gl having them even honour manufacturer warranty
i had to fight curries for months over that ruling lol, screw that place haha
@@ILoveWomen CEX are not good at all.......... at least most cases I have dealt with them.
I bought a £2,000 GPU from them and it died in less than 24 HOURS, it took me and the guys working at CEX speaking to the head office to get me a full refund to Cash and not a stupid voucher. (((£2,000 was due to the GPU crisis a year or so ago, everything was stupid expensive back then, but I needed that GPU so I could work properly))).
CEX Made it so you cannot return stuff after 2 days (at least not easily or to full cash), this is what happened to me, I had the GPU for about 50 hours total, spent more than half of that time trying to fix the damn thing, and CEX did not want to refund me at all, thankfully the guys saw the cost and spoke to head office and helped me get a refund.
@@ILoveWomen you're right, 30 days on about 70% of things. But on some stuff we can just refund months and in some cases several years down the line
I heard you mention loving Forza and my spine straightened cause holy shit, my cousin's husband did the whole soundtrack for Forza 4 and I immediately perk up hearing people enjoy his stuff, subconsciously or not.
Thanks for helping my cousin's family afford their house. :)
Can you tell your cousin's husband I hate them please? I lost my buddy to Forza 4, he almost never logs onto halo anymore 😢
@@mushroommunk Dude just did the soundtrack, nothing with the gameplay. Have you called your buddy and asked him to play with you? If I remember right, Forza is multiplayer, even if you don't play Halo, you can still play with your friend.
Forza 4 > every other Forza game
Motorsport 4? So Lance Hayes then.
@@SockyNoob AYYYYYYYE!!!! HE IS KNOWN!! :D
> Cares for worker conditions
> Cares for wages
> Cares for sustainability
> Ends up taking home a trunk's worth of random consumer electronics anyways
Never change Wade
> Donates to help homeless youth
I haven’t seen a greentext comment on a new RUclips video for a long while now
RUclipsrs in a nutshell.
TBH none of this seemed particularly disposable, except maybe the tablet which will probably have a video done on it.
Interesting! I have had mine for 6 hours, enjoyed it, then saw that an update was available -Firmware v17, so I installed it. O.M.G!! The display brightness was halved, and the "5K" was no longer 5K. It was dreadful - like watching an old CRT television. It is going back to Apple shop on Monday, so I will see what they have to say! Great video by the way!
Honestly garbage time being recorded like it is is beautiful. Gives it a very garbage time vibe. Fits perfectly honestly
JB isn’t the hero we deserved, but the hero we needed.
Witnessing the haul Wade managed to wrangle together with the refunded cash JB threw his way was vicariously vindicating.
And having to haul it home! 😂
That is some tasty alliteration
This is the reason why at my work, when I got a quote request for an apple Studio Display, I just said no. Here’s an equivalent LG that costs a fraction of the price and is literally exactly as color accurate. It’s the same display panel in an LG plastic housing.
Which LG model is it?
Hey mate love the vids. As a small business owner, In a completely different field, the best thing I've found with heavy equipment is the customer service. We have lost thousands on catipllar, switched all our machines to bobcat, and have our rep and tech on speed dial. It's apples to oranges, but running a small/personal business, having your equipment run through someone you trust and can talk to makes the difference between profits and problems.
Apple does have a business service, but it's unclear whether he would have to go into the store for it, or whether he can just get the stuff delivered.
That Angry Beavers box set was a good buy. Dag and Norb were staples of my childhood
Haven't seen that show in years!
Most Canadian show not made in Canada. But also half of the jokes flew way over my child head.
We NEED to make the LTT collab happen.. that is a chemistry i'd pay heaps to see
Yes if the funni canada man meets up with dankpods that would be amazing
@@Smolface. funni canada man and funni australian man
Oh they know of DankPods... I'm sure one of the only hurdles is the big ass ocean between the two!
Hasnt the floatplane already appeared on some show of his?
@@derpsakry4464 He uses floatplane for his drum streams, had loads of issues with Twitch so swapped over.
I like to think the lesson here is that paying for premium price tags doesn't mean exceptional quality, especially when two grand gives you two months before borked.
Hey mr. pods don't worry about your work week getting delayed always still excited for all the content you release. We understand the pain and suffering you went through with that display!
it's about money
So nice when a store sorts you out like that. Pretty sad that all of our expectations are so low of businesses that we don't just expect this good behaviour.
Apple will gladly take it back and sell it again "refurbished". Most likely the store didnt lose any money.
@@heyitsdazy Probs only takes 30 seconds for them to reset that damn thing too.
We gotta get Linus in here and build this man a server. I mean he is on floatplane for gods sake. He couldn't be a better candidate.
Even if you have the best server in the world, you can do nothing about a crappy internet access.
Mate, Linus had like two critical malfunctions on his NAS and had to get Wendell from Level1Techs to save him. Linus is the last person you want to contact to build a server. Or at least have him buy it and Wendell actually pick the parts and configure it.
@@supra107Shit happens sometimes
@@arcticfox037 Yeah, especially if you're just a dudebro who has zero idea about professional hardware like Linus. He only has connections and money. He has zero knowledge about things like NAS servers.
If Wade does get a server from Linus, I hope he has his own backup solution, because if Linus' team is gonna be the one configuring it, all the data will be gone as soon as a single drive decides that it had enough.
@@lululock would make a very fun vid though ngl
I still, no matter how hard I try, for the past 6 years, I just cannot understand Apple Fanboys.
If you haven't seen them before get a monitor calibrator. They usually cost a couple hundred bucks, but are well worth it if you need accurate colours. I've personally used a Spyder for years and years, but I hear good things about Color Munki as well.
They are quite expensive and you can usually find some companies or just dude that are renting them. Usually you need to calibrate once or maybe once in a few years.
@@vadnegru for Color critical work, no. Not my personal experience, but I’ve heard it’s best practice to do it every year (or was it 6 months?) *for Color critical work*. When you absolutely always must have correct colours. Otherwise yes, once every few years is perfectly fine. and for wade’s case, since he already has a good monitor on his laptop, he’s good
In critical work you will calibrate every 100 hours or so.
Surely there's some software that can do the same thing.
@@blakksheep736 no. A calibrator can actually 'see' the monitor, as well as the ambient light. Software can't. It's essentially blind.
"I don't use a mic" is so unfathomably based and is the quality us trash goblins deserve
Having the raw chutzpah to be like that and still have the stylings of an audio guy is the DankPods special.
Garbage goblings hell yea
I liked the part when he said it's garbing time
Wade donating 50$ to charity IS one of the moments ever.
i think this is what they call an "Onya Wade" moment
@@unicodefox ahh yes, the onya, the one true competitor for the ouya.
Definitely one of the moments of its time
i recently got an apple thunderbolt display that was sitting on a shelf collecting dust for maybe eight years, all i needed was an adapter and it works perfectly. apple really needs to do better.
Ive genuinley only ever had really positive experiences as JB, my iPad borked itself one morning before uni and I was freaking out (I use it a lot for uni, Art and shit). i had bought it from jb, I went there, 10 minutes and I had a new iPad, they offered a refund I decided otherwise. when I got home I read up on their return and refund policy and its really quite lenient and customer friendly. JB for the win!
I wish we had that place in my country. It sounds like somewhere I'd love to check out.
this exact same thing happened to my dad's display & they refused to send him a new one before he sent the broken one back, even though it would mean days without a working computer
EDIT: it was a Mac Studio so he couldn’t use it as a laptop
EDIT 2: the computer was also ordered from an Apple businesses account so it’s not as if he was just an average customer
to be fair, I would wait for the return before sending a new one. Especially when it costs over 2k
@@Viss_Valdyr many companies don't do advanced RMA (and those that do require the money up front)
That's what happens when you put a phone processor on a display
@@Viss_Valdyr Most common practice is to send a new one, and give a two week deadline to return the old one back. If the customer didn't then they would just charge the credit card. This was my experience with Samsung, I bought the fold4 and they sent it to me and gave me 2 weeks to send in my old one, insane that Samsung has better customer service than Apple now!
@@Stevenkx2 An Apple proccessor, actually Samsung smart monitors are very reliable (they are smaller Smart TVs)
The firmware update thing probably relates to the A13 Bionic in there, for the Centre Stage webcam feature. Always found it dumb that a monitor needed updates tbh
Wait, they put a full on iPhone processor in the Studio Display? Why does the Studio Display need an iPhone 11 in processing power? It's a fucking monitor! Surely the Centre Stage feature doesn't require a full iPhone 11 to work right?
Its Like humungous iPad OS
We really are getting that much closer to smart toasters with software updates...
I don't know what the hell is up with having 'smart' displays. Just make it a *display* for crying out loud. I just want to see what's being output - that's IT. I totally hear you on this!
I dont even think samsungs smart displays do this.
The state of retail truly is abysmal when even getting a simple refund is seen as a gift from the heavens.
Also seeing that massive haul you were able to get for the price of a single expensive monitor was insane lmao
A refund two months later for something that was opened, used, and borked through "user error (AKA trusting Apple)" and presumably didn't have a warranty on it? Yes, that is a rare thing.
@@encycl07pedia- not in australia, if it dies within a year you are entitled to a refund or replacement
@@encycl07pedia- I don't think it counts as "user error" if the thing that broke it was provided by the manufacturer.
@@blakksheep736 Did you miss the "trusting Apple" part? That is absolutely user error.
@@encycl07pedia- Apple is far from great, but that's a little harsh to be directed at the person who _isn't_ Apple, I think.
Like you say "It's almost like big companies make the worst products". I can't imagine the stress this must have caused. Cool that you're back up and running again!👍
I sort of wish he would have gotten a ...Craig Monitor lol
big companies make the worst crap
@@Xmetalfanx If it were a Smart Monitor it would probably just be the iCraig all over again. If it were a regular monitor the box would be flexing its 480p display and mini USB port despite being made in 2022. Would have been funny nonetheless
@@e_Dave Yes. The "high definition SD monitor" would be very funny to see.
DankPods: Spends thousands of refund money on whatever he could find and a charity
Patreons: “Let's do that again.”
My workstation is still using the monitor that came with the original build, the only part I haven’t replaced since I bought it in like 2012. It’s using a monitor from the family Windows XP in the 00s as a second monitor. And these were not top of the line screens when we got them lol. Glad you got your money back, JB seem to be pretty good IME!
The color part is so true. My dad was a graphic designer and didn't have the perfect monitor so often times I'd have to go grab a digital print of the work from other side of the city just so he can see the actual color.
Suggest to your dad what many other comments suggested: A colour calibrator. It's a couple hundred, but it'll do the job if you need colour-accurate
Love JB. Had a chrome cast I had for months but didn’t even remove the shrink wrap. Asked if I could refund it and buy a google TV. Staff checked with manager and it was all good.
Also one of the few franchises that still sells physical music, respect.
Honestly that really helps put into perspective how expensive some things are
2 consoles, a tablet and a bunch of games, oh and dont forget a perfectly capable replacement screen!
Can't forget the dvd box set!
Certified apple moment
I'm using a 23" Apple Cinema Display from 2002. Slight red shift at the edges, so I don't rely on it for color accuracy, but it otherwise works great! I've occasionally thought about getting a newer Apple display, but it for sure won't be this Studio Display. Thanks for sharing your experience with it.
Just get a samsung display. They are way better, Theres no good reason to buy a apple monitor in 2024
@@Warp2090 You may be right regarding functionality. But I like the aesthetic. I do think the quality of Apple monitors is pretty good, though, and they've made some pretty innovative advancements that have brought all monitor technology forward. I would agree that buying one new is paying too much, though.
Good for you! The Australian Consumer Guarantee is a thing of beauty, and I’ve found JB Hi Fi does their best to avoid falling afoul of it.
Our automatic faults system spits out a remedy depending on the info of the fault you put in and it’s always in line with the ACCC laws!
You should consider keeping a spare editing station just for this sort of scenario. Hell, keep spares of anything and everything that you absolutely need, it will save you from so much unnecessary hassle!
Tbh, I don't know why he didn't just use his MacBook's screen itself.
its probably broke af too lol
dont buy crapple products people
Always the attitude we have with broadcast equipment I work with, does not matter if you’re using a $80,000 top of the range device, there will be issues. Always have a backup plan.
@@RadioRodent Absolutely. Oh, your $60,000 4K canon lens on the front of your P50 is fogging up on air? Where is the backup lens you will be asked haha
@@THEfogVAULT the backup is a tank of nitrogen to constantly purge the lens
Knowing that Dank loves Angry Beavers explains why he makes me die laughing. Love that show, too.
I had almost that exact same thought
Funny Australian man rants about tech for around half an hour. Love it
Older electronics will often just refuse to die. My DS lite from 2006 is still kicking hard. I've had that thing for 2/3 of my life and it's showing no sign of weakness, not even in the battery. There's no software updates there to ruin my day.
I have a DSi XL from 2017 that still works. I've since softmodded the console with Unlaunch and HiyaCFW following the abandonment of the eShop.
Australia has great consumer protection laws. Hence why so many AAA game platforms are afraid to operate there.
I love this channel because of these types of videos. All the time I buy something that the whole internet keeps talking about. It comes and breaks, having some weird issues. And every fix on the web doesn't work. After couple of days of troubleshooting I 'm done and it's time to start the fight with warrenty. Its good to know that I am not the only one with these type of "unusual problems".
Apple product: Breaks in 2 months
The TV my grandma bought in 1991: Still works perfectly and shows no signs of giving up
Due to the horrid repairability I'd say apple is probably one of the worst electronics companies from an environmental perspective. I'm not an apple person, so I may be ignorant of some things, but from my experience with computers I've rarely found an issue I cant fix. I've used ThinkPads for a few years now, gradually using older ones as I become more experienced at working around the limitations of the old hardware. Idk where I was going with this anymore but you should just like, grab an okay monitor second hand and make due, it'd probably be finnneeeee
It can be a balance, ability to repair matters less if it just lasts a long time in general, and "usually" Apple products can last quite a long time. Of course the topic of this video being the obvious exception. On the other side is the materials used and if they can be recycled. Glass, aluminum, paper etc can all be recycled or the paper will biodegrade, and on that front Apple is pretty good, their products and packaging have the bare minimum of plastic these days
Do you know of the man the myth the legend Louis Rosmann, if not check him out, I feel like you'd like his content and *_breathes in_* FUCK APPLE!
The fact that they refuse to put the nail in the coffin for the lightning cable states as much for me.
Lmao you have never come into contact with a Huawei phone or a Samsung tablet then if thats your idea of horrible reliability
@@patrickshaw411 Thankfully the EU is graciously giving them a long overdue kick in the ass to make sure that happens.
1:08 - You just perfectly described Apple products, every single word you said is basically how they make them, except they make it insanely expensive anyway for the end user. And they are not repairable so you just throw them into a landfill when they die. Perfectly accurate.
Imagine being able to upgrade your old computer to get 10 years of additional life out of it.
I hate anti-consunerism, meaning apple's existence grinds my gears.
And then they claim to be environmentally friendly
@@nxx99 ah sorry did you mean to put anti-consumerism, or do I misunderstand the meaning of that word? ^^"
@@snakewithapen5489 I meant to put it because apple is a huge anti-consumerist pig
As my grandfather always said: "smart device, dumb execution"
And this, folks, is why Right to Repair is important.
I know you mentioned color accuracy. If you lookup rtings you can find out how color accurate different monitors are before and after tuning and buy one thats meant for that type of thing.
I feel you man. I am a programmer with some wrist issues which are actually unrelated to mouse usage, and a vertical mouse helped a ton. Bought a cheap one, it broke, so I'm like "I'm going to get the expensive reliable one from logitech" and left click broke in 6 months which is a common issue apparently. And yes I could get a new one, but I was pissed off I had to spend the time returning it etc.
solder a pair of new switches in, the old switches sucks anyways
@@huey1910 Why do I have to solder things. They should just sell me a good product to begin with. At that point, I'll just make my 3d print own mouse
@@Aura_Mancer … because it’s easy and it’s the only way to fix/modify eletronics, especially non modular compact ones?
I know this misses the point of the display's target demographic (people who care more about style than performance or reliability), but if your goal is to get a color-accurate monitor that can do videoconferencing, its fascinating to think about how many DSLR cameras, XLR mics, monitor arms, and colorimeters you could get before hitting the $2,500 mark when you pair them with any mainstream 4K IPS display w/Thunderbolt.
I can just imagine that scene, where the JB staff are all "where would you like us to send your refund to?" and he's immediately "store credit mate"
for accurate colors you could also just use a color calibration tool (~$120) you could also maybe just rent it
Apples products might be "reliable" but if literally anything goes wrong, its "oops gotta buy another one!"
I'm an industrial quality analyst, i couldn't agree more with what Dank said at the start. Instead of buying a $50 piece of junk every few months, buy something good at $250 that will last you for years; you will save money in the long term. Buy stuff you can be proud of, save up and make the initial investment. Occasionally you'll get burned by expensive crap (like Apple stuff) but it's far better than working with garbage. "Stop awarding business to the lowest bidder; instead, focus on total cost." That's what Dr. Deming said, the "Father of Quality".
Just here to say, yeah, JBs customer support is S tier
Bought wireless earphones which were ~150 AUD, but eventually I forgot to take them out of my pocket before putting my clothes in the wash. suffice to say they were completely waterlogged and wouldn't work.
Took them in and explained, they said the model I had they didn't sell anymore, I would've been happy with anything around 150 dollars, but they didn't really have any that fit the bill and in the end they substituted them with 200 dollar ones.
A LTT and Dankpods Collab would be amazing, an ipod themed PC build. 10/10 would watch.
I just remembered that bit. This will be in my dreams tonight.
And you just KNOW Linus would be down for that.
watercooling an apple display
Imagine they give him thay really old MacOS server
i've been watching your channel on and off since the ipod days (i got a 4th gen because of you! twice!) and aside from all the growth and all the new types of content, it's been really great to see how much you've grown to love this work! fantastic video as always
IIRC, those displays are running a cut down MacOS. Honestly, the idea of a display running its own OS is crazy. I have monitors that are exactly the same except one is clearly running a different firmware because the boot logo is different. What happened to the firmware never needing to be updated and monitors will monitor? Heck, VGA still works if you have the ports for it!
It's really not crazy at all. Many pro monitors have some os on them. Thing is, they NEVER stop running if they get outdated. Not even Lenovo or Canyon does that. Not even Dell.
The real question: does Craig make a display?
The Craig Pixelshower 7: Now in standard definition!
@@RyanTosh "Pixelshower" is such a fun word.
@@blakksheep736 not as cool as _squirting_ music
@@AdriethylLOL
"High-quality 720p picture"-- CRAAAAAAAAAIG!
"I just plug things in, and they work."
as a compromise, your stuff dies randomly.
Tbf dont all monitor just need to be plugged in, and they work?
@@belagajdan truee (amúgy giga chad magyar komment lets goo)
@@belagajdan Slow down there mate. Don't let the product engineers hear you say that. Their tiny minds will explode from such a futuristic concept.
Damn, I didn't realise how hard you worked for the streams and videos!
We're gonna need that Linus crossover, the sheer force of chaos would be in of itself a renewable energy source
Hilarious thing is that cheaper monitor will probably still last until you get bored of it. I have 4 monitors for my setup, 3 of them are 10 years old and one of those used to be my primary until I upgraded it. Never had an issue with any of them. Monitors are *not* complicated far as tech goes.
In fact, thinking back, I dont think I've ever had an LCD monitor die on me. Heck, I've only even seldom heard of one dying. They're in my experience extremely reliable which is probably why it's considered a stagnant market. People tend to buy one and use them for 15 years. So of course it doesnt surprise me that something **unrelated** to the display function broke because some idiot, I mean "innovative" company made it needlessly complicated.
Its like matresses.
@@project-gladiatorYou're supposed to swap those out every few years or when they sag, though. Otherwise they start going horrible.
I've had 3 displays fail on me, funny enough they were all TNs, though one of them was accidental water damage I didn't notice at all at first. But 3 out of a dozen or more LCD displays over two decades is pretty good considering I literally spent a total of 20 bucks on the two of those that failed, and one of them just needed a new capacitor, and they weren't exactly used lightly, they came straight out of an office where they were on 8 hours a day or more, 5-6 days a week for years.
I can't imagine any professional setting that would accept displays that could brick themselves and be unrepairable able because of a software update when you could use displays that never even need updates in the first place.
Dank’s luck with apple is incredible
Three Airpod Maxes.
Seriously I haven't had a single Apple product die on me
@@Arctis34gree, it’s almost like they know it’s dank
8:55 "Breath of the wild and tales of the dingus".. quite amusing I say for the games naming scheme.
*dingus* 😊
He said "tears of the dingus" btw.
JB are brilliant. We have them here in New Zealand as well and they're stellar. Great stuff
You're so impressive that you can have all the time to run all those channels and streams, I hope you're getting breaks away from the screen of course though
lol what?
this vid only took about 30 minutes to film and likely far less than 8 hours to prepare
less than one of my shofts at work and i dont make $10+k for doing it either like he does lmao
and his car channel is literally just him bullsh!tting around with a camera
hes an amazing hilarious creator but lets not go overboard with the praise yall
not to mention his fourth channel i think was just some christmas thing lol
@@aa-tx7th I'm just saying i hope he's not overloading himself with work mate. I'm just looking out for my favourite creator :/
Your videos always make my days better, Dank. Thank you from the bottom of my heart. I am very sore from work and the gym and rendered almost immobile today, and you made me smile and laugh regardless. Priceless.
It's so ridiculously funny to me that one of the most quoted reasons people give to pay the Apple premium price tag is that "Stuff last a long time"
next time someone tries to pull that on me i'm sending them this video
their phone outlive most android phones, their tablets are uncontested, laptops 50/50, anything else? there are companies that has more durable stuff
@@vipvip-tf9rw "their phones outlast most Android phones" that's because most Android phones don't cost 1500 dollars. Such a stupid comment repeated over and over again, comparing two completely different classes of product.
Exactly the same with the tablets and laptops.
At least most PC's don't die because a 2 cent sensor is software locked, like that bullshit of a macbook. And that's just the latest on the very long list of Apple anti repair crap
There’s so much missing from comments under a vid like this. Guys Apple studio displays are competing with like 20-30 grand displays. Most of this vid was just the fact that dank pods didn’t have time to sort out a replacement anyways like he literally could of gotten one bros just busy. And on top of that it was that the old displays held their value not that they lasted long.
@@merryjerry69 you.... You do realize that only makes it worse, right
Literally watching this video on an Apple Cinema HD display from 2004 oops
The moment he dropped that last item on his shopping list, my jaw dropped.
8:05 ALL PRAISE JB HI-FI FOR SPOILING OUR BOI DANK
Definitely have to give credit to the store for giving you a refund, can't imagine who would think that would be a situation to deny it. "Oh, you just did what you were supposed to and updated it when you were asked and it just broke on you? Sorry, can't do anything about it."
I work at JB Hi-Fi, and our warranty system Solvup is awesome. It’s fully brushed up on the ACCC law and everything. Also, if you want staff price, let me know.
Definitely putting a lot of time and effort into another video, respect my guy. ❤️🔥