Reminds me of the full quote "great minds think alike, though fools seldom differ" So instead of just hey we're awesome it's we're either awesome or both idiots
It's not really the full quote, it's a retort that seems to originate a lot later than "great minds think alike" or "Goode wits do jumpe" The retort isn't necessary though since the phase was already used as a subtle way of saying "we are equally stupid" so retorting with the second bit just takes away the nuance
Also, there's a French expression "le client est le roi", "the customer is king", but when you recall what they did to their kings it kind of puts things in perspective. 😂
The blood of thr covenant is thicker than the water of the womb. This has somehow been twisted to have the complete opposite meaning, nowadays most people know the phrase "blood is thicmer then water" insinuating that family is most important. While in acctuality the quote meant that the bonds you choose are more important than the ones you are born with. But my favourite phrase which i have found surprisingly usefull in real life is "the road to hell is paved with good intention"
@@andybanan1992 The "actual quote" is "I also hear it said that kin-blood is not spoiled by water". This is from a German tale Reinhart Fuchs, in which it refers to how the waters of baptism won't erase family bonds. This comes from the 1200s, 200 years before ever being adapted to english, 400 years before the modern version, and 800 years before any hint of covenant/womb nonsense in 1990s and 2000s, with no source to back up their claims.
these are mostly tumblr revisions and people who looked up that one time when someone added to the quote in like 1923 none of these are actually the original quotes
More often better if one doesn’t aim to be paid much.. but master of one usually means getting paid very well.. to then being able to retire early and still learn other things 😂
@@GrgAProductionmaster of 1 type of brick laying. That type of brick can no longer be used for blah blah blah. No job. No prospects. No other skills. Jack of all trades has better chances in the long run, basically.
Even Murphy's law has fallen victim to this. "If you prepare as if everything that could go wrong will, you'll be in the best spot to mitigate any problems" was his actual motto.
Not sure where you got that, but the actual quote for Murphy's law is: "If there are two or more ways to do something and one of those results in a catastrophe, then someone will do it that way."
To be fair the meaning is the same if the interpretation is like I do at least. Everything that can go wrong will go wrong doesn’t mean it litterally will go wrong. More that if you don’t even consider to think about a solution it will go wrong. Otherwise it kinda interprets it like litterally meaning that you’re just the most unlucky person ever. While the intent I think is more to prepare for everything.
@@MorderElg The one they're thinking of is technically Finagles Law. But actually THAT is: Anything that can go wrong,go wrong. And in the most inconvenient way possible.
@@nephastgweiz1022right, but would you be able to find a reliable source that solidifies the common saying as the original? It’ll likely end up all being anecdotal.
yea there is a term in japanese for more or less, "customer is god" so I don't believe this video at all, pretty sure the quote is just that, 'customer is always right'
Thats like when my wife says "i love you" The full quote is "i love you, but ive been having an affair with my tennis instructor for the last 9 years. Im surprised you never noticed i dont even own a tennis racket"
This reminds of "blood is thicker than water", which is a shortened version of "the blood of the Covenant is thicker than the water of the womb." The actual quote is meant to say that the family you choose is stronger than the family you don't, but the shortened version is twisted in such a way that it makes it seem like it is saying that family is stronger than friends.
The "full quote" is made up. The source is a book less than a hundred years old, written by a guy who basically went "it was revealed to me in a dream." The expression is centuries old and is quite direct.
My first management position I got told, “The customer is always right, unless they’re stupid or unreasonable. Then ask them to leave” this was at a dominos, and I’ve taken that to every job since.
One of my first jobs at a pizza place had a quote printed on all the staff shirts that said "Be nice or leave" and my boss stood by it. If a customer was mean and rude to the employees, they would be told to leave and not to come back.
What years did you work at Domino's? That was the company that in 2009-2010 nearly went out of business because their pizzas tasted like cardboard. Then they did a "I'm sorry" campaign where they went to their customers and told them they were right after all.
I bet that made you wanna be a good worker for that place too! It’s almost like when you treat your employees like human beings they want to help you back!!! Whichever dominoes this was has my commends
”Imitation is the sincerest form of flattery” is an other great example. It kinda gets a different meaning after cutting of the ”that mediocrity can pay to greatness” part.
@magicman9552 My bad if I assumed you were using the Christianized version as those that tout the version you stated often associate it with Jesus and the covenant. If you are referencing the ancient Roman blood oath roots that is different but its not written in that way. The version you stated didn't appear until the 1990's and is used by evangelists.
Well yeah, the saying just represented the approach to customer service that the manager wanted. The phrase being misquoted doesn't mean his opinion would change.
As my first manager said "only I can make the customer mad." The idea was if it's an idiot customer, he can take to heat from corporate for telling the customer off.
Never heard the the whole phrase until today, but I learned about this from my grandmother that use to own an antique store. She would be like they welcome to buy whatever they want, but they are not always right. Because I couldnt' tell you how many times someone would come in and try to scam her or barter her down. My grandmother would pull out books show them what it was, how much it was worth, and then explain more if needed why they were wrong. Some would get pissy and leave, and the she would turn around and sell the item so someone else, might even take some off the price if she were still making a profit, and no problems. She'd wrap it, box it up if needed or wanted and the customer left happy. Many of those same customers would return.
Except they're spreading an urban legend here. Closer to the truth would be to say the phrase meant that you shouldn't insult or contradict the customer, even when not dealing with matters of taste. That doesn't mean you should do whatever they want, just don't be a jerk about it.
When I worked at a parts store, I used to use "the customer is always right" in my own head when they were trying to buy something that the system said was wrong. Either they knew their stuff better than me, (and sometimes they did, and sometimes it was a modified vehicle that didn't use the stock component,) and other times... sure, bud. You're right. Go ahead and buy the thing I'm telling you is wrong. I'll see you in 3 hours after it doesn't fit. Hope you didn't break it or you're paying for them both.
@@MultiChrisjbthe quote about “customers alway right. In a matters of taste” It meant if they like to by an ugly green jacket. You just say ok. And sell it to them. You don’t tell them oh it is horrendous. But people just used the “customer is alway right” part to justify acting or just being a jerk or rude. I am glad to it started to shift. To Restuarant and business banning those types of customers. It is better for the business as a whole not to have toxic customers.
I've heard that it was a Coal Miners quote basically meaning "put ur boots on & get to work" because they generally had to keep their clothes outside/ on a porch since they'd get soo dirty & last things they'd put on before the sun rose was their boots
I think it also comes from the Münchhausen stories. The Baron of Münchhausen is a fictional character that does ridiculously impossible things in his short stories, like riding a cannonball. In one story, he pulls himself and his horse out of a swamp by pulling up either his bootstraps or his own hair, depending on the version of the story.
All of the comments I have read with "additions" to well-known quotes are synonymous with the original meaning, whereas the quote in the video expresses a completely new perspective...
THANK YOU!!! Every time I hear "the customer is always right..." , I finish it the way it ought to be finished - just like they did in this video. Why, oh why, would any business let their customers take advantage of them. It just makes it hard on everyone else.
@xaius4348 I wish, but nah it's just another quote that has been shortened so many times that it now has the opposite and impossible meaning of the original
@@lulu111_the_cool the only Tumblr I am any part of is P.M. Seymour's compilations on RUclips. I just have a personal vendetta against shortened quotes that now have new meanings, especially when they are espoused by those that benefit from the new meaning. There are a bunch I know and state at every possible opportunity. -"A jack of all trades is a master on none"- "A jack of all trades is a master of none but often times is better than a master of one"
Many moons ago, when i was 18, McDonald's put me into their management trainig course. The instructor had a very good point: "Sure, the customer is 'always right', but if they are being rude, or abusive, or teying to steal/con a free meal, then they are no longer a customer. We don't WANT them as a customer!" he went on with, "we are McDonald's, we have millions and millions of good, legitimate customers. We dont need customers that are rude and abusive!" It was quite luberating to hear that after years of putting up with the terrible "customers". He also admitted that McDonalds targets children and we should pander to the children for that reason. Lol
I learned the same when I was 18 working at McDonalds. I'm 25 now and know that this mindset is so good to have. McDonalds is to this day the least stressful job I've had.
Another commonly misused quote is "a few bad apples". A lot of people use that as a defense that something's not completely terrible because it's "just a few bad apples." The full quote is "a few bad applies spoils the bunch" which is the exact opposite - a few bad elements do ruin the whole, and also true: overripe apples release an organic ripening compound which makes nearby apples ripen quicker than they would otherwise, meaning that if you have one overripe apple, very soon all your apples are going to spoil (and much faster if there were no bad apples to begin with)
No wonder my apples went bad so fast. Only had one in their that was going bad when I got it, literally the next day another started too go bad as well.
The only downside to this when using it to describe people is that we arbitrarily assign shitty individuals to groups in order to justify hating said group, when you should be treating shitty people as individuals.
@@l.e.e8349I agree. The saying isn't as universal as some would expect it to be. Not everything is immediately ruined by the presence of a few bad elements.
Yes, but people aren't apples, we don't commit genocide because some people of a particular race committed some horrible crimes, if we did that, humanity would be extinct except for the North Sentinelese Islanders
They do exist, and with the new generations' absolute refusal to put up with bullshit, it's only a matter of time till the jackass managers age out permanently 😂
Fun story, this factory I worked at once had an annual chilli cook-off. To make a long story short, the owner won first and second place, being the only person to make two entries. He then went into a long-winded speech about the fun of the event and comradery and fairness. I cut him off about halfway with some applause, and a "Whoo! Good speech!" It got dead silent for a bit, one of the most awkward things I've ever done but it was so worth it! I don't think that silver spoon douche had the first clue about rubbing elbows with the working class.
What people are forgetting is that "the boss is always right", meaning that if your boss says that the customer is always right, then the customer is always right.
"Blood of the covenant is thicker than the water of the womb" i swear all these sayings just irritated powerful people so they cut it up to fit whatever narrative they preferred at the time.
Of course the important thing to remember is that what you just said is bullshit. "blood is thicker than water" is hundreds of years old, the first mention of the "covenant" and "womb" stuff is from the 1990's and just made up that it was always the real saying to fit the narrative they preferred. Same with "customer is always right", the matters of taste part was added much later by people who were tired of bosses saying it.
@@TheZorginator1 - Exactly right. Closer to the truth would be to say the phrase meant that you shouldn't insult or contradict the customer, even when not dealing with matters of taste. That doesn't mean you should do whatever they want, just don't be a jerk about it. But people want to believe that the version that suits them better is the "original."
Luckily my first job, first day, I was told by the boss man "If the customer were always right, they would ask for all the money in the register" Made it clear what customer service means.
I prefer “if we don’t take care of our customers, someone else will” and if that customer comes in looking for problems, let someone else take care of them!
And every time there's a bad cop in the US and someone says about "It's a few bad apples" and it's like yeah, that's the problem. You've got more than just a few bad apples. And they have definitely spoiled the bunch.
@Willothemask I've finished this route for people who defend cops who full on do illegal stuff and they continue to argue the same point over and over lol
NO! Actually, the latter part of “in matters of taste” was added in later on. The sentiment is truly better with the addition; but it is good to know that the full original quote was indeed “the customer is always right”
@jackklbk8098 congrats you can use Google. This person posted the helpful thing on the video to stop that. It's legit the opposite of people asking questions ìn the comments, which is usually when I see responses like yours. Pick a lane or just leave people alone.
@realtalk4994 I wouldn't say that. At the very least, it depends. Almost all business transactions are meeting halfway. Sometimes you as the person offering a service are missing a peice on how to deliver it just like a customer could be missing a peice of understanding you as the "professional" have. There's no need to be toxic and say either is right or wrong, that's not constructive.
At this point I don't even care anymore who said what and why. This was a bad slogan from the beginning. some overenthusiastic salesman probably wanted to make a quick buck and screwed everyone else dealing with customers for the next 150 years. 😅
@@microcolonelwhat is weird?? Honest question. Personally I kinda glad it is starting to shift to business and restaurants banning rude and toxic customers. Regardless of how much money they spend. For the business as a whole it is much better to get rid of toxic customers. In doing so your turnover is going to be lower. It is easier to keep happy employees then to train new employees.
@@hoktang1 My guy, you're just imagining entirely unrelated things and getting upset about that. The customer is always right =/= abusive customers are a-ok.
Worked for a Men’s health place for ED and Testosterone issues. One of our favorite quotes for the guys that would get pissy about the cost of the treatment (which was at a fairer cost than anyone else around us) was “well sir, it isn’t my dick that’s broken.”
PSA: Most if not all of the “complete quotes” you’ll see in the comments of this video are not the original quotes that have been “cut down” but rather are additions made in response to quotes. They often do carry better messages and are more applicable to modern life and sensibilities, so it’s perfectly acceptable to use them instead of the originals, but don’t go around telling people they’re the “full, original quotes,” because they aren’t.
No, the full quotes are the originals, as they were insightful and witty and became popular. People shortened the sayings when referencing them because the sayings were so well known that the other person would easily know and fill in the rest. But, over time (like the last 100 years), that has changed -- people just started accepting the shortened sayings at face value. For instance, people now days say "queer as folk" instead of "There's nowt so queer as folk", which basically still means the same thing, but most people don't realize that the term is a shortened version of a full saying. But, as pointed out here, and in many comments, without knowing the full saying, just saying the truncated version of the saying (without the full saying being known or implied) can drastically alter the meaning -- often to total opposite of what is intended.
@@LowR-HighK that’s just straight up not true for the vast majority of cases. I’m sure there are a handful of saying here and there that were longer and were truncated, but for almost all of the very popularly quoted ones like blood is thicker than water, curiosity killed the cat, etc. the shorter version is the original. This isn’t an opinion nor is it up for debate, just Google it and you’ll see that in the vast majority of cases the first recorded usage of the shorter version almost always predates the longer versions.
Oh so, it's another curiosity killed the cat situation. The full quote is "Curiously killed the cat, but satisfaction brought it back." A lot of people don't know that.
Much like "blood is thicker than water" (meaning family is most important) The full quote is "the blood of the covenant is thicker than the water of the womb"
Its not really similar to the one in the video, as the meaning is still the same between both of these quotes. Full or shortened. Whereas the videos subject quote changes entire meaning when full
@@shadows_starthe original quote is the exact opposite, so it is comparable. “Blood thicker than water” favors family. Covenant thicker than womb favors friends/colleagues
A lot of these comments refere to the longer versions of quotes as being the "original" ones, but a quick search online shows that the short versions we use are, usually, older versions of the saying than the extended ones.
The temptation to say "well actually" is a powerful motivator in humans so people love to be able to correct someone else's version of the saying. Actually checking the sayings to see what was the original is not a powerful motivator in humans though, unfortunately.
Of the six real quotes mentioned in comments above this one, four of them are correct: "where ignorance is bliss tis folly to be wise", "jack of all trades, master of none", "a few bad apples spoil the bunch", and "pull yourself up by your bootstraps". Two of them are incorrect: "great minds think alike but fools rarely differ", and "curiosity killed the cat but satisfaction brought it back". Four out of six isn't that bad.
@@kapitankapital6580 in the 2 wrong versions they contain but, implying anything said after but is answering to the original statement, reinforcing that they are not original
Harry Gordon Selfridge Sr. Published a book in 1918 where that and a few other quotes were coined called "the romance of commerce". Though there are plenty of potential foreign sayings that mean basically the same as the first half from the Japanese "the customer is god" to a hotelier in France "the customer is king" which was for resturaunt specifically if something was wrong they would remove and replace no questions asked. From previous mid to late 1800's
"The customer is always right." - Marshall Field, 1905. "The customer is never wrong." - Cesar Ritz, 1908. "The customer is always right in matters of taste." - Harry Gordon Selfridge, 1909. Selfridge actually worked for Marshal Field for over twenty years. There were a couple others who had versions of this statement including John Wanamaker who said, "When a customer enters my store, forget me. He is king.”
I have always questioned the wisdom of asserting that the customer is always right, when in fact that never seems to be the case. Completing the quote makes it make sense.
Fun fact, this probably isn't actually the full quote. There's no real evidence that this was ever the phrase and the guy who first used the actual phrase (Harry Gordon Selfridge) very much meant it in the way that people use it today.
@@fsociety6983 Perhaps Mr. Selfridge made an incomplete saying, and whoever tacked on, "in matters of taste," finished the saying to make it actual words of wisdom.
It’s not meant to be literal and never has been. It’s obvious that it’s about making the customer feel valued, not about their subjective perspective being literally correct. It’s basic sales to manipulate a person into feeling like they’ve won a situation even when they didn’t get exactly what they wanted
First, the second half is a later addition, and second the quote is based on Schrodinger's cat, which is a thought experiment used to show how ridiculous quantum theory is when applied to the macro scale. Schrodinger's cat is litterally just Schrodinger going "look how stupid this is, this isn't how it works" and everyone going "ohhhhh, so that's how it works" Curiosity didn't kill the cat, the cat was never in any risk because the experiment isn't possible. Unless you have a cat thr size of an electron
@@hannanah8036actually quantum theory is way more accurate than your macro physics. Much more complicated too. Think of it as the most complex calculator and macro as a basic one.
The phrase “Le client n’a jamais tort,” translating to “The customer is never wrong,” was attributed to César Ritz, highlighting his dedication to exceptional service in his hotels and restaurants. This sentiment, similar in spirit, emphasizes treating customer complaints with utmost seriousness, irrespective of the complaint’s nature.
Granted, at a place like The Ritz, if somebody's being upcharged so much for a luxury experience, a few bottles of complementary $200 wine are a drop in the bucket to keep a customer.
So just an FYI this 'full quote' (and many other examples people are saying) is not the original but a later expansion. But just because its not the original doesnt mean its any more or less true. Feel free to use whatever versions of saying you like just dont spread misinformation about them being the original
Finally! People seem to think that being original makes something right. Also, these are simple phrases often meant to cultivate a certain mindset. That means they can cultivate other mindsets or even be misused.
@@thejonofalltradesbut the customer is always right the intention is most definitely about taste and what they want since they do the buying. It's just that some definitely go beyond
@@midgetwars1 customer service is about making the customer feel accommodated. In Japan they say the customer is “god”. It’s just a way of saying that you should treat them very well if you want them to return to your business, and obviously the business owner is going to try to train their employees to act this way
a grocery store did that actually for me in regards of a certain type of chocolate. Yes, Im addicted to chocolate,. No im not fat and i don't have diabetes! I even got out of the way and told the owner, when I moved, so he can adjust his orders again to normal quantities.
sometimes they don't cut the quote, but just bastardize it entirely. "pull yourself up by your bootstraps" is not meant to be taken seriously - it's pointing out that it is not possible to lift yourself off the ground, even if you try to lift up your own feet. it's directly satirizing the people who use it the most - people who ask the impossible of you and then blame you that it's impossible.
Retail companies and management will always be way more abusive to their employees than customers ever will. And if youre skeptical of this then you havent been hit by the train of abuse yet, youre blind to it because they gaslight the heck out of their staff or youve never worked in retail.
Unfortunately you're right. Hell, the abuse by customers is usually CAUSED by corporate/management. The worst abuse against a worker is directly conflicting rules. Retail does this all the time. "Always stop what you're doing to help the customer. Walk them to what they ask for. Who aren't you done with that task you had to keep walking away from?" Or the worst: Management: going Forward, this is our policy. Follow it or it could mean your job. Customer who isn't aware of the policy change: so I need you to do this thing Retail worker: sorry. I know we used to do that, but the policy recently changed and that things can get me fired now. Customer: really? Let me talk to the manager. Manager: sure we'll do this thing I just threatened my workers job if he does it. Customer: (leaves thinking that there was no policy change, and the worker is a liar, surely to return and repeat) Manager: wHy DiDnT yOu HeLp ThE cUsToMeR? Worker: you JUST held a meeting to tell us that doing that exact thing can get us fired. Manager: dOnT hIdE bEhInD pOlIcY! Yeah, this happens. The end result is that several visits in, the customer still has no reason to believe that the policy has actually changed, and is coming ready for battle. The worker is in a demotivating situation where their best course of action is to keep their head down while applying for a different job. And the manager has no idea that they are the problem.
I wish this was more talked about, possibly in the public indoctrination camps that they call schools. But positions of power are rife with cluster b personality disorders... Iykyk
@@allibrown9068schools do talk about this, regularly. I had entire courses on this kind of stuff from grade 1 to 8. It's media where you really want to be. All the shows showing people following rules and winning, when the rules are there to make you lose
Nnnnnnnnah the original quote was the short version from the jump. It's still used to justify giving service workers shit, it's just that...well, it was ALWAYS about doing exactly that.
"The customer is always right." - Marshall Field, 1905. "The customer is never wrong." - Cesar Ritz, 1908. "The customer is always right in matters of taste." - Harry Gordon Selfridge, 1909. Selfridge actually worked for Marshal Field for over twenty years. There were a couple others who had versions of this statement including John Wanamaker who said, "When a customer enters my store, forget me. He is king.” People naturally want to rewrite history because they don't like how things actually happened. In this case, people don't like how a few self entitled customers use this as justification for their bad behavior. People forget that this phrase was coined in a time when consumer protections were nearly nonexistent and businesses lied to and scammed their customers more openly than they do today.
Actually, I remade this quote to my own liking, however management didn't agree, "The customer is always right ... and if the customer thinks I'm about to come over this counter at them, then that customer is absolutely right!!!"
I remade it too, to "the customer is always right, but the customer never knows what he wants" (in reference to gamers always wanting a buff or nerf to -- they're often right in generalities, but very seldom right in the specifics), but I like your version better.
@@fsociety6983 I have a "real job". I fucking hate my "real job," it's why I play videogames and go to college. The other example I was going to give was that the customer doesn't know what he wants, but he will 1000% tell you to move that stud 2 inches over for no reason so he can feel like he's "helping". You see, my "real job" is carpentry. But I thought that would be less relatable to a wider audience, so I stuck to the videogame analogy. Also, I try not to think about my "real job" when I'm off the clock.
That's what I loved about my old job, i won't say where but the service training we got goes something like this "the customer is always right... In their mind." Then goes on to explain how the customer is often wrong about things. And how to guide them to the right conclusion without seeming like we are correcting them, preferably even so they think they were infact right and their conclusion was their own. 😂😂 They valued employees and the opinion of the employees far more than the customer, and we had the right to kick out anyone that was rude, condescending or in any other way behaving like a asshole. Manager always had our back with that too
Harry Gordon Selfridge was not the only one to express a sentiment along those lines. 'The customer is never wrong' and 'The customer is always right' were also said by other people in the 1900's
![Oscar Maydon x Junior H - Volver Al Futuro [Official Video]](http://i.ytimg.com/vi/sa52xabMSB8/mqdefault.jpg)
"Ignorance is bliss"...
"Where Ignorance is bliss, tis folly to be wise"
What does "tis folly" mean (I'm not a native speaker)?
Tis is like “it is”. So where ignorance is bliss, it is worthless to be wise
I'm pretty sure this one basically maintains the same meaning
That..seems the same in impact honestly
@@linksel3034 you could Google it. Foolish
Reminds me of the full quote "great minds think alike, though fools seldom differ"
So instead of just hey we're awesome it's we're either awesome or both idiots
In germany we say "Zwei Idioten ein Gedanke" which literally just means "two idiots and one thought" which I find beautiful.
So... Awesome!
In Russian we just have TWO quotes. One about geniuses and another about fools
I am simultaneously a great mind and a fool. it's as fun as you might think
It's not really the full quote, it's a retort that seems to originate a lot later than "great minds think alike" or "Goode wits do jumpe"
The retort isn't necessary though since the phase was already used as a subtle way of saying "we are equally stupid" so retorting with the second bit just takes away the nuance
Also, there's a French expression "le client est le roi", "the customer is king", but when you recall what they did to their kings it kind of puts things in perspective. 😂
😂😂
Hahaha, such a different way but cool way to extend the quote. Not in words but in context.
This will be my motto now
In France the server tips you... into the harbour.
In Thai its ลูกค้าคือพระเจ้า = “the customer is god” but most Thais are Buddhists so they don’t really believe in god
"Rome wasn't built in a day,
but it burned in one"
This comment section is like a catalog filled with director's cut of known quotes. Thank you so much for uploading this.
Unfortunately most aren't real.
Have a Nice Day!
The blood of thr covenant is thicker than the water of the womb.
This has somehow been twisted to have the complete opposite meaning, nowadays most people know the phrase "blood is thicmer then water" insinuating that family is most important. While in acctuality the quote meant that the bonds you choose are more important than the ones you are born with.
But my favourite phrase which i have found surprisingly usefull in real life is "the road to hell is paved with good intention"
@@andybanan1992 The "actual quote" is "I also hear it said that kin-blood is not spoiled by water". This is from a German tale Reinhart Fuchs, in which it refers to how the waters of baptism won't erase family bonds. This comes from the 1200s, 200 years before ever being adapted to english, 400 years before the modern version, and 800 years before any hint of covenant/womb nonsense in 1990s and 2000s, with no source to back up their claims.
these are mostly tumblr revisions and people who looked up that one time when someone added to the quote in like 1923
none of these are actually the original quotes
That's similar to " Jack of all trades ", which actually is, a jack of al trades is a master of none, but more often better than a master of one.
Everyone knows that one chap
More often better if one doesn’t aim to be paid much.. but master of one usually means getting paid very well.. to then being able to retire early and still learn other things 😂
@@GrgAProductionmaster of 1 type of brick laying. That type of brick can no longer be used for blah blah blah. No job. No prospects. No other skills. Jack of all trades has better chances in the long run, basically.
I didn't. Must be no one then.@@matthewcooke3749
This one I feel mostly keeps to its original meaning.
Even Murphy's law has fallen victim to this. "If you prepare as if everything that could go wrong will, you'll be in the best spot to mitigate any problems" was his actual motto.
Not sure where you got that, but the actual quote for Murphy's law is: "If there are two or more ways to do something and one of those results in a catastrophe, then someone will do it that way."
To be fair the meaning is the same if the interpretation is like I do at least.
Everything that can go wrong will go wrong doesn’t mean it litterally will go wrong. More that if you don’t even consider to think about a solution it will go wrong.
Otherwise it kinda interprets it like litterally meaning that you’re just the most unlucky person ever. While the intent I think is more to prepare for everything.
I can't find any reliable source that says that the original quote was "the client is always right in matter of taste".
@@MorderElg The one they're thinking of is technically Finagles Law.
But actually THAT is: Anything that can go wrong,go wrong. And in the most inconvenient way possible.
@@nephastgweiz1022right, but would you be able to find a reliable source that solidifies the common saying as the original? It’ll likely end up all being anecdotal.
I've always liked, "The customer is always right, unless they're wrong."
yea there is a term in japanese for more or less, "customer is god"
so I don't believe this video at all, pretty sure the quote is just that, 'customer is always right'
@@GreyGrimsimple google proves the video is right
@@GreyGrimplease learn how to navigate a search engine
@@thatnevelguy4466please learn to dive deeper than the first result lol, arrogant prick
@@GreyGrim
found the store manager
Thats like when my wife says "i love you"
The full quote is "i love you, but ive been having an affair with my tennis instructor for the last 9 years. Im surprised you never noticed i dont even own a tennis racket"
You, sir, win the internets. You might have lost in life, but you won in the most important arena.😅😂😭😂😂
Lmfao
Hahahaha 😂
This is great
I did not know the rest of that phrase... but it makes perfect sense now...
.
Bitch
“We shall never deny a guest even the most ridiculous request” - Eugene Krabs
I want a toilet so uncloggable i could flush a hummer, and toilet paper durable enough to tow it
I want the recipe.
That's Ridiculous and as a customer, I demand the saying be changed to include the words reasonable and ethical before the word request.
I hope to make me first million dollars some day.
... Eugene Krabs 👁️ lol
Plot twist: Guy in the hi-vis was actually a customer and there was no need to check the quote, because the customer is always right.
...in matters of taste.
This reminds of "blood is thicker than water", which is a shortened version of "the blood of the Covenant is thicker than the water of the womb." The actual quote is meant to say that the family you choose is stronger than the family you don't, but the shortened version is twisted in such a way that it makes it seem like it is saying that family is stronger than friends.
I like the longer version, sad it was cut short that much to the point it makes no sense to my brain with the whole water thing
The "blood" in the original quote is referring to the blood that is spilled on a battlefield.
Never knew that, but always felt that truth.
The "full quote" is made up. The source is a book less than a hundred years old, written by a guy who basically went "it was revealed to me in a dream." The expression is centuries old and is quite direct.
@@brunocrnjak7858 okay. even if I'm wrong, I like that quote better. it may not be the original quote, but it is a quote, and one I feel is right.
My first management position I got told, “The customer is always right, unless they’re stupid or unreasonable. Then ask them to leave” this was at a dominos, and I’ve taken that to every job since.
One of my first jobs at a pizza place had a quote printed on all the staff shirts that said "Be nice or leave" and my boss stood by it. If a customer was mean and rude to the employees, they would be told to leave and not to come back.
What years did you work at Domino's? That was the company that in 2009-2010 nearly went out of business because their pizzas tasted like cardboard. Then they did a "I'm sorry" campaign where they went to their customers and told them they were right after all.
@@tomsko863 I think it was 2017- 2019
@swizzlyswallows8250 glad to hear at least some good came out of a domino's😅
I bet that made you wanna be a good worker for that place too! It’s almost like when you treat your employees like human beings they want to help you back!!! Whichever dominoes this was has my commends
”Imitation is the sincerest form of flattery” is an other great example. It kinda gets a different meaning after cutting of the ”that mediocrity can pay to greatness” part.
Ooooh that's gonna be a VERY sassy follow up one day, thank you😂
My book was half now its half plus one
Huh.
I always thought the second part was "IDENTITY THEFT IS NOT A JOKE, JIM !".
That is Oscar Wilde's version not the original, just like "in matters of taste" isn't the original either
Sure. 🙄
“A jack of all trades is a master of none, but oftentimes better than a master of one.”
The customer is always right; logically, this means they're not a customer if they're wrong.
🧐👌
True, this is known as the contrapositive in propositional logic. If A, then B = If not B, then not A
My favourite one is
"Great minds think alike,"
"But fools seldom differ"
"Distance makes the heart grow fonder of those that are near at hand."
"The blood of the covenant is thicker than the water of the womb."
@@magicman9552The Christianized version is very recent. That is not the original just often touted as such by evangelists.
@@exnihiloadnihilum5094 Oh, what's the Christianized version? Blood is thicker than water?
@magicman9552 My bad if I assumed you were using the Christianized version as those that tout the version you stated often associate it with Jesus and the covenant. If you are referencing the ancient Roman blood oath roots that is different but its not written in that way. The version you stated didn't appear until the 1990's and is used by evangelists.
@@exnihiloadnihilum5094 Oh, I actually thought it was a reference to blood oaths, yeah.
I've said this to every district manager I've ever had. They're never impressed.
😂😂😂
Are you an INTJ? That's the kind of thing I'd say😅
@@thenigerianprince70 Nobody cares about your myers briggs type. It's quack science and also the most boring shit to talk about 😂
Of course they weren't impressed, it didnt fit there narrative at the moment. You forgot that the manager is always right.
That's because they're extremely stupid
give that man a raise
A jack of all trades, is a master of none, but oftentimes better than a master of one. 😊
“Curiosity killed the cat/ but the satisfaction brought it back.” Completely changes the meaning
The second half was added later and isn't part of the original quote
@hansmikesen6355 doesn't make it any less true, at least im my experience.
That's not always true and not why the original quote was made...
That just makes me question what type of cat we're talking about
@@ceekay05 got any citations for that claim or you talking shit? am leaning to the latter.
The funny thing to me is that after this exchange the boss was probably like “right, well regardless, don’t ever argue with the customer.” 😂
Well yeah, the saying just represented the approach to customer service that the manager wanted. The phrase being misquoted doesn't mean his opinion would change.
@@fsociety6983 exactly
Woulda been better if you quoted him as saying irregardless. 😂
Well, there's still nothing to gain from arguing with the customer so he'd be right.
As my first manager said "only I can make the customer mad." The idea was if it's an idiot customer, he can take to heat from corporate for telling the customer off.
“Good fences make good neighbors,” was said by the character whose view was opposing the author’s (Frost’s) point of view in the poem.
Never heard the the whole phrase until today, but I learned about this from my grandmother that use to own an antique store. She would be like they welcome to buy whatever they want, but they are not always right.
Because I couldnt' tell you how many times someone would come in and try to scam her or barter her down. My grandmother would pull out books show them what it was, how much it was worth, and then explain more if needed why they were wrong.
Some would get pissy and leave, and the she would turn around and sell the item so someone else, might even take some off the price if she were still making a profit, and no problems. She'd wrap it, box it up if needed or wanted and the customer left happy. Many of those same customers would return.
Except they're spreading an urban legend here. Closer to the truth would be to say the phrase meant that you shouldn't insult or contradict the customer, even when not dealing with matters of taste. That doesn't mean you should do whatever they want, just don't be a jerk about it.
Uhm, that's literally discrimination (selective favoring) 😅 Good job. 😅
As a sales person, the customer is almost never right. You just need to make sure that they believe they are right.
When I worked at a parts store, I used to use "the customer is always right" in my own head when they were trying to buy something that the system said was wrong. Either they knew their stuff better than me, (and sometimes they did, and sometimes it was a modified vehicle that didn't use the stock component,) and other times... sure, bud. You're right. Go ahead and buy the thing I'm telling you is wrong. I'll see you in 3 hours after it doesn't fit. Hope you didn't break it or you're paying for them both.
@@musewolfmanI work at O’Reilly’s this one hit home 😂
Even in matters of taste?
@@MultiChrisjbthe quote about “customers alway right. In a matters of taste”
It meant if they like to by an ugly green jacket. You just say ok. And sell it to them. You don’t tell them oh it is horrendous.
But people just used the “customer is alway right” part to justify acting or just being a jerk or rude. I am glad to it started to shift. To Restuarant and business banning those types of customers. It is better for the business as a whole not to have toxic customers.
@@hoktang1 But he said they're always wrong. Maybe his store just sells crap.
The term “pull yourself up by your bootstraps” originally meant attempting to do doing an impossible task/fool’s errand.
@cobrajr188 honestly, that makes sense. It IS impossible to pull yourself up by your bootstraps.
I've heard that it was a Coal Miners quote basically meaning "put ur boots on & get to work" because they generally had to keep their clothes outside/ on a porch since they'd get soo dirty & last things they'd put on before the sun rose was their boots
@@brittanys1203 that may have been where the switch in meaning happened.
I think it also comes from the Münchhausen stories. The Baron of Münchhausen is a fictional character that does ridiculously impossible things in his short stories, like riding a cannonball. In one story, he pulls himself and his horse out of a swamp by pulling up either his bootstraps or his own hair, depending on the version of the story.
If any of you die, walk it off - _Captain America_
All of the comments I have read with "additions" to well-known quotes are synonymous with the original meaning, whereas the quote in the video expresses a completely new perspective...
THANK YOU!!! Every time I hear "the customer is always right..." , I finish it the way it ought to be finished - just like they did in this video. Why, oh why, would any business let their customers take advantage of them. It just makes it hard on everyone else.
"You cannot pick yourself up by your bootstraps. Join the Union Where we will pick eachother up"
Conservative politics is weaponised incompetence against the working class
Is the union hitting on me?
@xaius4348
I wish, but nah it's just another quote that has been shortened so many times that it now has the opposite and impossible meaning of the original
@@druid_zephyrusis it really or is it again a tumbler one where they claimed that but in truth it's is wrong?
@@lulu111_the_cool the only Tumblr I am any part of is P.M. Seymour's compilations on RUclips.
I just have a personal vendetta against shortened quotes that now have new meanings, especially when they are espoused by those that benefit from the new meaning.
There are a bunch I know and state at every possible opportunity.
-"A jack of all trades is a master on none"-
"A jack of all trades is a master of none but often times is better than a master of one"
Many moons ago, when i was 18, McDonald's put me into their management trainig course. The instructor had a very good point: "Sure, the customer is 'always right', but if they are being rude, or abusive, or teying to steal/con a free meal, then they are no longer a customer. We don't WANT them as a customer!" he went on with, "we are McDonald's, we have millions and millions of good, legitimate customers. We dont need customers that are rude and abusive!" It was quite luberating to hear that after years of putting up with the terrible "customers".
He also admitted that McDonalds targets children and we should pander to the children for that reason. Lol
I learned the same when I was 18 working at McDonalds. I'm 25 now and know that this mindset is so good to have. McDonalds is to this day the least stressful job I've had.
That does sound incredibly luberating.
Luberating! 😂 If you work for McDonald's you need to get used to luberating often. 😂😅😊
@@vincentbarnett4222 Thats funny, I had no idea what you were talking about, but I get it now! I'm not even going to edit it out lol
I have been the victim of some hilarious fat-finger mistakes, but "luberating" in the context of McDonalds is pretty funny.
Jack of all trades, is my fav cut short quote
No joke. Came to this short with no expectations. . Left with valuable insight. Thanks! 🙏
Another commonly misused quote is "a few bad apples". A lot of people use that as a defense that something's not completely terrible because it's "just a few bad apples." The full quote is "a few bad applies spoils the bunch" which is the exact opposite - a few bad elements do ruin the whole, and also true: overripe apples release an organic ripening compound which makes nearby apples ripen quicker than they would otherwise, meaning that if you have one overripe apple, very soon all your apples are going to spoil (and much faster if there were no bad apples to begin with)
No wonder my apples went bad so fast. Only had one in their that was going bad when I got it, literally the next day another started too go bad as well.
The only downside to this when using it to describe people is that we arbitrarily assign shitty individuals to groups in order to justify hating said group, when you should be treating shitty people as individuals.
With that one I always assumed the original meaning. How many people did I misinterpret 😅
@@l.e.e8349I agree. The saying isn't as universal as some would expect it to be. Not everything is immediately ruined by the presence of a few bad elements.
Yes, but people aren't apples, we don't commit genocide because some people of a particular race committed some horrible crimes, if we did that, humanity would be extinct except for the North Sentinelese Islanders
You're capping, ain't no way there's a manager this understanding towards his worker who decides to speak up
They do exist, and with the new generations' absolute refusal to put up with bullshit, it's only a matter of time till the jackass managers age out permanently 😂
Wow what miserable place do you work in
Facts tho
@@CertifiedDCProprobably the USA, they practically have 3rd world labor laws over there
Fun story, this factory I worked at once had an annual chilli cook-off. To make a long story short, the owner won first and second place, being the only person to make two entries. He then went into a long-winded speech about the fun of the event and comradery and fairness. I cut him off about halfway with some applause, and a "Whoo! Good speech!" It got dead silent for a bit, one of the most awkward things I've ever done but it was so worth it! I don't think that silver spoon douche had the first clue about rubbing elbows with the working class.
What people are forgetting is that "the boss is always right", meaning that if your boss says that the customer is always right, then the customer is always right.
"Blood of the covenant is thicker than the water of the womb" i swear all these sayings just irritated powerful people so they cut it up to fit whatever narrative they preferred at the time.
This might be my favorite one, since the abridged version literally flipped the whole meaning upside down.
Of course the important thing to remember is that what you just said is bullshit. "blood is thicker than water" is hundreds of years old, the first mention of the "covenant" and "womb" stuff is from the 1990's and just made up that it was always the real saying to fit the narrative they preferred.
Same with "customer is always right", the matters of taste part was added much later by people who were tired of bosses saying it.
@@TheZorginator1 weak bait get fucked
@@TheZorginator1 - Exactly right. Closer to the truth would be to say the phrase meant that you shouldn't insult or contradict the customer, even when not dealing with matters of taste. That doesn't mean you should do whatever they want, just don't be a jerk about it. But people want to believe that the version that suits them better is the "original."
@@TheZorginator1 I love how no one is providing sources, it's all just hearsay.
This reminded me that I really just want huge posters of "unabridged sayings" put up everywhere. Honsetly for the benefit of EVERYONE'S mental health.
No friend, for the benefit of humanity
I would buy that poster
I also want that.
Luckily my first job, first day, I was told by the boss man "If the customer were always right, they would ask for all the money in the register"
Made it clear what customer service means.
"the armed robber is always right"
"Jack of all trades, master of none. But oftentimes better than a master of one"
I prefer “if we don’t take care of our customers, someone else will” and if that customer comes in looking for problems, let someone else take care of them!
"a few bad apples
... Spoil the whole bunch!!!"
This.
And every time there's a bad cop in the US and someone says about "It's a few bad apples" and it's like yeah, that's the problem. You've got more than just a few bad apples. And they have definitely spoiled the bunch.
@Willothemask I've finished this route for people who defend cops who full on do illegal stuff and they continue to argue the same point over and over lol
The only time I've heard a few bad apples without the last part is when people are implying the last part.
⬛
NO! Actually, the latter part of “in matters of taste” was added in later on. The sentiment is truly better with the addition; but it is good to know that the full original quote was indeed “the customer is always right”
this is what i could find on google aswell
@jackklbk8098 congrats you can use Google. This person posted the helpful thing on the video to stop that. It's legit the opposite of people asking questions ìn the comments, which is usually when I see responses like yours. Pick a lane or just leave people alone.
The customer is almost always wrong
@realtalk4994 I wouldn't say that. At the very least, it depends. Almost all business transactions are meeting halfway. Sometimes you as the person offering a service are missing a peice on how to deliver it just like a customer could be missing a peice of understanding you as the "professional" have. There's no need to be toxic and say either is right or wrong, that's not constructive.
At this point I don't even care anymore who said what and why. This was a bad slogan from the beginning. some overenthusiastic salesman probably wanted to make a quick buck and screwed everyone else dealing with customers for the next 150 years. 😅
"The customer is always right, because i can charge them double when i have to fix it." is the proper version of the quote.
A jack of all trades, a master of none, but often times better than a master of one.
I've told quite a few of my customers to remember the customer is always wrong which is why they need me
That actually makes so much more sense.
so many quotes are taken in the opposite way
I've been correcting this phrase for over 25 years and it still surprises me how many people have never heard the proper phrase
Like "curiosity killed the cat, but satisfaction brought it back" is actually the full quote
In my last workplace the mantra was "the customer has always the right to an opinion"
I mean, they're spending the money (or not) so that's a weird way to think about it.
@@microcolonelwhat is weird?? Honest question.
Personally I kinda glad it is starting to shift to business and restaurants banning rude and toxic customers. Regardless of how much money they spend. For the business as a whole it is much better to get rid of toxic customers. In doing so your turnover is going to be lower. It is easier to keep happy employees then to train new employees.
@@hoktang1 My guy, you're just imagining entirely unrelated things and getting upset about that.
The customer is always right =/= abusive customers are a-ok.
Worked for a Men’s health place for ED and Testosterone issues. One of our favorite quotes for the guys that would get pissy about the cost of the treatment (which was at a fairer cost than anyone else around us) was “well sir, it isn’t my dick that’s broken.”
PSA: Most if not all of the “complete quotes” you’ll see in the comments of this video are not the original quotes that have been “cut down” but rather are additions made in response to quotes. They often do carry better messages and are more applicable to modern life and sensibilities, so it’s perfectly acceptable to use them instead of the originals, but don’t go around telling people they’re the “full, original quotes,” because they aren’t.
That includes the one shown in the video.
No, the full quotes are the originals, as they were insightful and witty and became popular. People shortened the sayings when referencing them because the sayings were so well known that the other person would easily know and fill in the rest.
But, over time (like the last 100 years), that has changed -- people just started accepting the shortened sayings at face value.
For instance, people now days say "queer as folk" instead of "There's nowt so queer as folk", which basically still means the same thing, but most people don't realize that the term is a shortened version of a full saying.
But, as pointed out here, and in many comments, without knowing the full saying, just saying the truncated version of the saying (without the full saying being known or implied) can drastically alter the meaning -- often to total opposite of what is intended.
@@LowR-HighK that’s just straight up not true for the vast majority of cases. I’m sure there are a handful of saying here and there that were longer and were truncated, but for almost all of the very popularly quoted ones like blood is thicker than water, curiosity killed the cat, etc. the shorter version is the original. This isn’t an opinion nor is it up for debate, just Google it and you’ll see that in the vast majority of cases the first recorded usage of the shorter version almost always predates the longer versions.
Yes, they are right, and you are wrong.
@@Vgamer311I recommend everyone to follow this person's advice so you can see proof that they are wrong
Kudos to the boss for not shutting him down and taking the note
The customer is King, we only do what is the BEST for the king!
Many countries of historically killed their monarchs, though
Oh so, it's another curiosity killed the cat situation.
The full quote is "Curiously killed the cat, but satisfaction brought it back."
A lot of people don't know that.
I only learned this accidentally 2 days ago when reading a Batman comic. Catwoman said the second half, which I thought was a clever response.
Also brilliant - thank you. I feel like I was raised on a book with half the pages torn out!
@@daddy_1453was it the long halloween?
I knew this
The full version isn't the original. It's originally, "care killed the cat."
Much like "blood is thicker than water" (meaning family is most important)
The full quote is "the blood of the covenant is thicker than the water of the womb"
Family is more important than sex?
@@thevashfan12392 The family you choose for yourself are more important than the ones you're born into
Its not really similar to the one in the video, as the meaning is still the same between both of these quotes. Full or shortened. Whereas the videos subject quote changes entire meaning when full
@@shadows_starthe original quote is the exact opposite, so it is comparable. “Blood thicker than water” favors family. Covenant thicker than womb favors friends/colleagues
@@monkeynards1189 well covenant originaly refers to your faith, meaning you should basicaly abandon your family if they are of a different faith -.-
“A jack of all trades and master of non is still better than a master of one”
there're so many cases of quotes being cut in half
A lot of these comments refere to the longer versions of quotes as being the "original" ones, but a quick search online shows that the short versions we use are, usually, older versions of the saying than the extended ones.
The temptation to say "well actually" is a powerful motivator in humans so people love to be able to correct someone else's version of the saying. Actually checking the sayings to see what was the original is not a powerful motivator in humans though, unfortunately.
And that basically everyone is wrong, just like OP.
Of the six real quotes mentioned in comments above this one, four of them are correct: "where ignorance is bliss tis folly to be wise", "jack of all trades, master of none", "a few bad apples spoil the bunch", and "pull yourself up by your bootstraps". Two of them are incorrect: "great minds think alike but fools rarely differ", and "curiosity killed the cat but satisfaction brought it back".
Four out of six isn't that bad.
@@kapitankapital6580 in the 2 wrong versions they contain but, implying anything said after but is answering to the original statement, reinforcing that they are not original
@@cptcurdlessdf1201 my thought exactly. It's a bit of a giveaway
Can't seem to find a source to back this, but did find one that said "whether they are right or wrong, the customer is always right"
Harry Gordon Selfridge Sr. Published a book in 1918 where that and a few other quotes were coined called "the romance of commerce". Though there are plenty of potential foreign sayings that mean basically the same as the first half from the Japanese "the customer is god" to a hotelier in France "the customer is king" which was for resturaunt specifically if something was wrong they would remove and replace no questions asked. From previous mid to late 1800's
"The customer is always right." - Marshall Field, 1905.
"The customer is never wrong." - Cesar Ritz, 1908.
"The customer is always right in matters of taste." - Harry Gordon Selfridge, 1909. Selfridge actually worked for Marshal Field for over twenty years.
There were a couple others who had versions of this statement including John Wanamaker who said, "When a customer enters my store, forget me. He is king.”
@@Equitine"The Romance of Commerce" does not contain this phrase. It doesn't even contain the words "the customer" next to each other.
You can't find a source on it because it isn't the original. People have a bias to assume the original must have been the one they agree with.
To say that this is not how this convo would go in real life is a crazy understatement lmao
there are a lot of quotes like that that people never finish
I have always questioned the wisdom of asserting that the customer is always right, when in fact that never seems to be the case. Completing the quote makes it make sense.
Fun fact, this probably isn't actually the full quote. There's no real evidence that this was ever the phrase and the guy who first used the actual phrase (Harry Gordon Selfridge) very much meant it in the way that people use it today.
@@fsociety6983 Perhaps Mr. Selfridge made an incomplete saying, and whoever tacked on, "in matters of taste," finished the saying to make it actual words of wisdom.
It’s not meant to be literal and never has been. It’s obvious that it’s about making the customer feel valued, not about their subjective perspective being literally correct. It’s basic sales to manipulate a person into feeling like they’ve won a situation even when they didn’t get exactly what they wanted
Crazy that homelander's so informed about worker's rights
Lmao, the dude just made some bs up and everyone instantly believed him, I love internet...
The way his entire career flashing before his eyes at the end...
"Curiosity killed the cat and satisfaction brought it back" is my fav half quoted quote
The second half was added later and isn't part of the original quote
First, the second half is a later addition, and second the quote is based on Schrodinger's cat, which is a thought experiment used to show how ridiculous quantum theory is when applied to the macro scale.
Schrodinger's cat is litterally just Schrodinger going "look how stupid this is, this isn't how it works" and everyone going "ohhhhh, so that's how it works"
Curiosity didn't kill the cat, the cat was never in any risk because the experiment isn't possible. Unless you have a cat thr size of an electron
@@hannanah8036that means it's a metaphor and could make sense, IF you could understand it.
I don't agree though, as a metaphor, it's also stupid.
@@hannanah8036actually quantum theory is way more accurate than your macro physics. Much more complicated too. Think of it as the most complex calculator and macro as a basic one.
The phrase “Le client n’a jamais tort,” translating to “The customer is never wrong,” was attributed to César Ritz, highlighting his dedication to exceptional service in his hotels and restaurants. This sentiment, similar in spirit, emphasizes treating customer complaints with utmost seriousness, irrespective of the complaint’s nature.
Granted, at a place like The Ritz, if somebody's being upcharged so much for a luxury experience, a few bottles of complementary $200 wine are a drop in the bucket to keep a customer.
Wasn't this guy also the reason for the phrase 'putting on the Ritz' being coined?
..in matter of taste
@@atomosstampede No, not the original saying.
Holy shit, I will keep that in mind the next time someone pulls that quote.
A Jack of all trades , a master of none... but oftentimes better than a master of one.
So just an FYI this 'full quote' (and many other examples people are saying) is not the original but a later expansion.
But just because its not the original doesnt mean its any more or less true. Feel free to use whatever versions of saying you like just dont spread misinformation about them being the original
Finally! People seem to think that being original makes something right. Also, these are simple phrases often meant to cultivate a certain mindset. That means they can cultivate other mindsets or even be misused.
Thank you. Seems like some kind of epidemic of people amending quotes without verifiable sources
@@thejonofalltradesbut the customer is always right the intention is most definitely about taste and what they want since they do the buying.
It's just that some definitely go beyond
@@midgetwars1 customer service is about making the customer feel accommodated. In Japan they say the customer is “god”. It’s just a way of saying that you should treat them very well if you want them to return to your business, and obviously the business owner is going to try to train their employees to act this way
"The customer is always an asshole"- Shannon Hamilton
it also means that if you get customers asking for a thing regularly then you should look into stocking that thing.
a grocery store did that actually for me in regards of a certain type of chocolate. Yes, Im addicted to chocolate,. No im not fat and i don't have diabetes! I even got out of the way and told the owner, when I moved, so he can adjust his orders again to normal quantities.
@@catman64k no one was questioning if you have diabetes because you like a certain type of chocolate lol
@@a_puntato29bro, he's not fat, please stop body shaming him.
He just LOVES chocolate, what don't you understand?!
@@Silence-and-Violence Triggered? Overreacting? Making stuff up? Offended on behalf? Grow up!!! Seek treatment!!!
@@fabiogasperini5868 I'm assuming English is not your first language and that you're not from America?
I've always dreamed about coming across one of those "the customer is always right" managers, just to tell them I own the store now.
I loved that "well there ya go."
sometimes they don't cut the quote, but just bastardize it entirely. "pull yourself up by your bootstraps" is not meant to be taken seriously - it's pointing out that it is not possible to lift yourself off the ground, even if you try to lift up your own feet. it's directly satirizing the people who use it the most - people who ask the impossible of you and then blame you that it's impossible.
ironic but these kinds of people never get sarcasm, like ever
Retail companies and management will always be way more abusive to their employees than customers ever will. And if youre skeptical of this then you havent been hit by the train of abuse yet, youre blind to it because they gaslight the heck out of their staff or youve never worked in retail.
Unfortunately you're right. Hell, the abuse by customers is usually CAUSED by corporate/management.
The worst abuse against a worker is directly conflicting rules. Retail does this all the time.
"Always stop what you're doing to help the customer. Walk them to what they ask for. Who aren't you done with that task you had to keep walking away from?"
Or the worst:
Management: going Forward, this is our policy. Follow it or it could mean your job.
Customer who isn't aware of the policy change: so I need you to do this thing
Retail worker: sorry. I know we used to do that, but the policy recently changed and that things can get me fired now.
Customer: really? Let me talk to the manager.
Manager: sure we'll do this thing I just threatened my workers job if he does it.
Customer: (leaves thinking that there was no policy change, and the worker is a liar, surely to return and repeat)
Manager: wHy DiDnT yOu HeLp ThE cUsToMeR?
Worker: you JUST held a meeting to tell us that doing that exact thing can get us fired.
Manager: dOnT hIdE bEhInD pOlIcY!
Yeah, this happens. The end result is that several visits in, the customer still has no reason to believe that the policy has actually changed, and is coming ready for battle. The worker is in a demotivating situation where their best course of action is to keep their head down while applying for a different job. And the manager has no idea that they are the problem.
I wish this was more talked about, possibly in the public indoctrination camps that they call schools. But positions of power are rife with cluster b personality disorders... Iykyk
@@allibrown9068schools do talk about this, regularly. I had entire courses on this kind of stuff from grade 1 to 8.
It's media where you really want to be. All the shows showing people following rules and winning, when the rules are there to make you lose
As someone who works retail
...the customer is rarely ever right.
"A jack of all trades is a master of none, but oftentimes better than a master of one"
This feels like a genuine Australian business meeting 🤣
Has everyone else wished that this delicious-looking dude who's hilarious was their best friend or is it just me
I ain't never thought the costumer was right
I always heard it as "the customer is always right in *terms* of taste." But same thing
I'm going to remember this for work in an hour 😂
Need more likes right here.
Most people don't even get the first part right, the customer is always right, you're not a customer until you spend money
Nnnnnnnnah the original quote was the short version from the jump. It's still used to justify giving service workers shit, it's just that...well, it was ALWAYS about doing exactly that.
This just enlightened my day
OMG!!!! this is the first video that's gotten that saying right. way to go
This isn’t the original saying. Why are people making this up?
"The customer is always right." - Marshall Field, 1905.
"The customer is never wrong." - Cesar Ritz, 1908.
"The customer is always right in matters of taste." - Harry Gordon Selfridge, 1909. Selfridge actually worked for Marshal Field for over twenty years.
There were a couple others who had versions of this statement including John Wanamaker who said, "When a customer enters my store, forget me. He is king.”
People naturally want to rewrite history because they don't like how things actually happened. In this case, people don't like how a few self entitled customers use this as justification for their bad behavior. People forget that this phrase was coined in a time when consumer protections were nearly nonexistent and businesses lied to and scammed their customers more openly than they do today.
This should be a public service announcement.
Well, it’s not true, but the sentiment is fine enough
No rule is absolute, and we all agree that the customer should get what they want virtually every time.
“Curiosity killed the cat, but satisfaction brought it back”
Actually, I remade this quote to my own liking, however management didn't agree,
"The customer is always right ... and if the customer thinks I'm about to come over this counter at them, then that customer is absolutely right!!!"
I remade it too, to "the customer is always right, but the customer never knows what he wants" (in reference to gamers always wanting a buff or nerf to -- they're often right in generalities, but very seldom right in the specifics), but I like your version better.
@@mage3690 Lol, get a real job so you don't have to associate work related things to video games
@@fsociety6983 I have a "real job". I fucking hate my "real job," it's why I play videogames and go to college. The other example I was going to give was that the customer doesn't know what he wants, but he will 1000% tell you to move that stud 2 inches over for no reason so he can feel like he's "helping". You see, my "real job" is carpentry. But I thought that would be less relatable to a wider audience, so I stuck to the videogame analogy. Also, I try not to think about my "real job" when I'm off the clock.
I liked my first gm's quote more, "the customer isn't always right, but it's our job to make them feel like they are."
That there you go at the end sealed it for me. Nice one.
“A teacher affects eternity; he can never tell where his influence stops.”
I usually say the customer is always right when they choose to ignore my professional advice/opinion.
Every time I hear that saying I always complete it. I've been doing it for 13 years now.
This actually blew my mind
That's what I loved about my old job, i won't say where but the service training we got goes something like this "the customer is always right... In their mind." Then goes on to explain how the customer is often wrong about things. And how to guide them to the right conclusion without seeming like we are correcting them, preferably even so they think they were infact right and their conclusion was their own. 😂😂 They valued employees and the opinion of the employees far more than the customer, and we had the right to kick out anyone that was rude, condescending or in any other way behaving like a asshole. Manager always had our back with that too
Good on the boss for adapting.
There's also "the customer must always leave in tears and happy"
Harry Gordon Selfridge was not the only one to express a sentiment along those lines. 'The customer is never wrong' and 'The customer is always right' were also said by other people in the 1900's
"Landlords make money in their sleep." Is the same thing.