Good job by the employee working with management to offer the customer a good solution. And if it was the employee’s suggestion to provide a new phone at no cost, extra kudos to her. Also the follow up call was a nice touch.
I work in customer service and all this is easier said than done when u have a person that is a constant complainer but they continue to come back to the same establishment that they complain about because they go by the customer is always right Moto because they always get There way because the staff and management is afraid of it becoming a corporate issue.
Reality Customer Service Rep: "Ya, what do you want?" Customer: "I bought this phone from you and it DOESNT work! I want a refund!" Rep: "Why refund? We'll check and fix it" Customer: " I will escalate this to your corporate office" Rep: "You can do whatever you want, next!"
Store clerks need to stop being so nice. If the person isn't happy, give them their money back and tell them to go away. The problem is this thinking that clerks are suppose to be taking the disrespect and stay calm and nice. Customers start to think they can act anyway they want. Money isn't worth the foolishness. Tell the customer to act right or leave. They chose to walk in your door. You didn't go find them. Imagine going into someone's home and talking badly to them. They will put you out.
If we do by what you said the whole business will flourish! Think in terms of a Business. Suppose you are running a Hotel and I complained you about the taste. Insted of apologizing you told me to get out. I'll tell this to my friends,my families and directly to the people who come to your hotel. Do you think the same people will come back again. May be 30% people will come but other 70% will go to other hotel! Who's in loss here You or the Customer? Customer have 100 other option. You have only one option here it's that Customer. Imagine he publishes it in social media and announces that your hotel is bad amd adds bad comments. Nobody will come to your hotel from the Next Day. And Customer is not in loss,But You Are..
A lot of them are. If you're in customer service you pretty much have to keep trying to make them happy until they become outright abusive, then most places will let you refuse service. Depends on the company I guess.
After infinite times call get connected Customer support : can you say your name sir? Customer:E Customer support : can you spell it sir? Customer: what? Customer support:can you say your phone number ,email id, bank id ,pin of atm , passwords for all personal accounts,bla bla bla Customer:you know who are talking with? Customer support: who are you sir? Customer:I was from fbi Customer support:I can't hear your voice *10 times i'am gonna cut the call Customer:Are you mad? Up to infinite trials of call customers can't get any help from the them and they won't get any shit from them Finally it is waste of time to call
That's a pretty weak returns policy if the item didnt work from day 1, was fixed on day 1 and was still broken and they disnt want to give a refund. Also, the ladies 50% off all electronic products is obviously a scam, like there is that much profit margin...
Same to the solution Just dont let your emotion get you because of their behaviour, it will affect of how you talk/speak to ... Wait A recruiter? Damn them Aggressive recruiter? Kindly ellaborate please.
Can u make a video on bargaining really bored of arguing with the customer for discounts and also they keep talking on the phone while shopping that is more irritating
MOHAMED MUNDA As nouns the difference between moment and second is that moment is a brief, unspecified amount of time while second is one that is number two in a series or second can be the si unit of time, defined as the duration of 9,192,631,770 periods of radiation corresponding to the transition between two hyperfine levels of caesium-133 in a ground state at a temperature of absolute zero and at rest; one-sixtieth of a minute or second can be one who supports another in a contest or combat, such as a dueller's assistant. (Source: wikidiff.com)
well it ain't Canada or the US lady, it's a nasty hellhole which i can't even name of and where people ONLY DECEIVE to mint money, too bad the 1st letter of my name is same as the 1st letter of the nation 😡
I would not recommend learn anything from this video. They should have replace the product first time not to fix it. Reason: The customer already paid for the product. It's not right to keep the product away from customer without refunding it. Or a new product to compensate waiting period . Wake up!!
Good job by the employee working with management to offer the customer a good solution. And if it was the employee’s suggestion to provide a new phone at no cost, extra kudos to her. Also the follow up call was a nice touch.
He already looks dead inside in the thumbnail lol.
Agreed lmao
I have learned how to handle the customers by this video...Thank u lot☺️☺️
What an easy customer to convince 😆😆😆 how i wish in reality the customer reaction would be the same 🤣🤣🤣🤣
Padhe likhe log aisahi karte hai samjha
@click bait just guessing
🤣
@@amzadansari4145 sab log padhe like log he nay hotte. aur padhe like log be chutiya hote he.
I wish I've shopped somewhere where I'm treated that well.
This doesn't happen in reality. Simple.
I work in customer service and all this is easier said than done when u have a person that is a constant complainer but they continue to come back to the same establishment that they complain about because they go by the customer is always right Moto because they always get There way because the staff and management is afraid of it becoming a corporate issue.
Yup, anything short of outright abuse and even then it's iffy
looks like youre one of em. seeing from your comment. lol jk
He's a good actor ngl
She said sorry about 40 times.
Reality
Customer Service Rep: "Ya, what do you want?"
Customer: "I bought this phone from you and it DOESNT work! I want a refund!"
Rep: "Why refund? We'll check and fix it"
Customer: " I will escalate this to your corporate office"
Rep: "You can do whatever you want, next!"
Not reality, and if it is... bad reality. Check your professionality please.
ALL depends on the company policy to give him a new phone!!! Everything else is irrelevant. Bad CEO > bad business.
it's about handling an angry customer with a polite manner
polite dosnt stop the customer from dragging out the situation and start yelling though. sometimes it makes things worse.
Customer Acting is Fabulous good luck....
I am a Retail Shop Owner and Communication very important and at any situation we have to be calm
Getting phone replaced makes customer itself happy.
The script should be made more challenging for the representative part.
If we provide replacement every customer will be happy no extra ordinary efforts
This girl is on fire🔥🔥🔥🔥🔥
Store clerks need to stop being so nice. If the person isn't happy, give them their money back and tell them to go away. The problem is this thinking that clerks are suppose to be taking the disrespect and stay calm and nice. Customers start to think they can act anyway they want.
Money isn't worth the foolishness. Tell the customer to act right or leave. They chose to walk in your door. You didn't go find them. Imagine going into someone's home and talking badly to them. They will put you out.
If we do by what you said the whole business will flourish! Think in terms of a Business. Suppose you are running a Hotel and I complained you about the taste. Insted of apologizing you told me to get out. I'll tell this to my friends,my families and directly to the people who come to your hotel. Do you think the same people will come back again. May be 30% people will come but other 70% will go to other hotel! Who's in loss here You or the Customer? Customer have 100 other option. You have only one option here it's that Customer. Imagine he publishes it in social media and announces that your hotel is bad amd adds bad comments. Nobody will come to your hotel from the Next Day. And Customer is not in loss,But You Are..
lol. thats what seller expect what a customer is. but in reality its far from this.
Very nice.....
Thanks for uploading useful video
Nice idia
Excellent Meaningful Video
Nice
Woww amazing 😍😍
I am a seller, in this situation, replacing with new piece is a loss for me..when i can't able to replace then what ?
Insist on the repairs or eat the loss with the replacement in hopes that they buy from you again because you were great to deal with
I love their Accent jajaja is clearer than Americans 😅 and is funny
Excellent Video. Nice English accent and nice acting of all 👍
That attitude change though
Good work sir
Tetso College from Nagaland... 🙋
But in our stores there is no refunds only playing with customers
Wow great
I wish judge Judy worked customer service
Amazing... But some are very rude even abusing
A lot of them are. If you're in customer service you pretty much have to keep trying to make them happy until they become outright abusive, then most places will let you refuse service. Depends on the company I guess.
Great thanks
Excellent
Nice!
लाजवाब
He bought a landline and was then walking around with a cellphone, why the hell would you buy a landline
Are you sure that was a cell phone? Or could it have been his cordless landline phone that he got from the store?
You haven't faced Nigerian customers! They can be a hell of headache
right 😂😂😂😂
Super
good practice to handle angry and tipycal contion. thanks
so i have to make an company anniversary to force him to come back?
You dont have to follow up with a customer.
Why didn’t she ask for receipt etc before she walked off with the phone
Thank you for sharing
Good
Mujhe laga 2 days later phone phir kharab ho gya
😂😂😂🙏
After infinite times call get connected
Customer support : can you say your name sir?
Customer:E
Customer support : can you spell it sir?
Customer: what?
Customer support:can you say your phone number ,email id, bank id ,pin of atm , passwords for all personal accounts,bla bla bla
Customer:you know who are talking with?
Customer support: who are you sir?
Customer:I was from fbi
Customer support:I can't hear your voice *10 times i'am gonna cut the call
Customer:Are you mad?
Up to infinite trials of call customers can't get any help from the them and they won't get any shit from them
Finally it is waste of time to call
That's a pretty weak returns policy if the item didnt work from day 1, was fixed on day 1 and was still broken and they disnt want to give a refund. Also, the ladies 50% off all electronic products is obviously a scam, like there is that much profit margin...
Nice video.
Can you help with how to deal with aggressive recruiter?
It would be a help.
Thanks
Same to the solution
Just dont let your emotion get you because of their behaviour, it will affect of how you talk/speak to ...
Wait
A recruiter?
Damn them
Aggressive recruiter? Kindly ellaborate please.
I just a new job at a Walmart. Nuff said.
Here after i will follow these steps
Good acting
Every customer will be happy if any products get fully replaced. I didn't find any unique idea in this video..
what if the phone is not working again. i want to see how she calms him.
Prindapan is good
Yang kesini gegara tugas sepaking cunggg🙃
2 wkwk
👌👏👍🙏
Perfect
Thx
how to sell kids dress
How many people are here after concentrix training
kya drama hai..
He is still a better actor than varun dhawan.
Who watched this video-without skip
🤣🤣🤣🤣
HINDI M MAJA ATTA
tak rilek betul customer ni
yeah not in America for sure
Can u make a video on bargaining really bored of arguing with the customer for discounts and also they keep talking on the phone while shopping that is more irritating
We must avoid using the expression “for a second”. That’s #WRONG.
What else must they say
MOHAMED MUNDA As nouns the difference between moment and second is that moment is a brief, unspecified amount of time while second is one that is number two in a series or second can be the si unit of time, defined as the duration of 9,192,631,770 periods of radiation corresponding to the transition between two hyperfine levels of caesium-133 in a ground state at a temperature of absolute zero and at rest; one-sixtieth of a minute or second can be one who supports another in a contest or combat, such as a dueller's assistant. (Source: wikidiff.com)
@@ahmadfarzadwardak8345 please help me with alternative ways to tell customer to patient.
That's one of my biggest issues
@@mundajunior8282 I would recommend you to use "Moment". For further explanation kindly refer English language grammar books.
@@ahmadfarzadwardak8345 thanks
Sup Indian fellow, so why is it that Indians usually talk in English with each other?
Coz they don't know each other's language. So many languages here
English is the only widely accepted official language in India
Horrible actor in green. The lady was ok
You should watch training videos from the 90s. These people deserve awards by comparison.
The expression change was funny as hell. I understand it's not supposed to be satirical, but 😂😂😂
well too many Sorry is not good. you may loose the grip.
lmao
Bgm dominated f*ck
No refund? Bad policy
well it ain't Canada or the US lady, it's a nasty hellhole which i can't even name of and where people ONLY DECEIVE to mint money, too bad the 1st letter of my name is same as the 1st letter of the nation 😡
@@Imran-M- says the Pakistani
@@mehforreal6954 haa, close but am not......keep guessing
In China is that too
In reality customer be like : tum log chutiya katna band karo 🤣
Lol 😆 🤣 😂 exactly!!
Is a girl is compulsory for customer service, in this only girl handled the situation. Why ..???
video permoted
I would not recommend learn anything from this video.
They should have replace the product first time not to fix it.
Reason: The customer already paid for the product. It's not right to keep the product away from customer without refunding it. Or a new product to compensate waiting period .
Wake up!!