How to rotate and use the CeruShield Disk to exchange the wax filter of a SDS 4.0 receiver.
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- Опубликовано: 31 янв 2019
- Instruction movie to show end users and hearing care professionals how to use the CeruShield Disk and change the CeruShield wax filter on a Audéo M hearing aid with a SDS 4.0 Receiver.
Thanks; exactly what we needed! Was trying to help out Dad but we hadn't realized you needed to take the dome off; we thought that's what we were trying to replace. :/ Thanks for being much more clear and helpful than the printed instructions!
I got my CeruShield from a Costco audiologist a couple months ago and came here for a reminder for how to use it. Very clear instructions and easy to do -- I changed both filters in less than a minute.
So . . . all the negative comments surprised me but I have a theory about what happened.
The device in the close-up at 00:13 is different from the one I have. The surface on mine is convex rather than concave and the contact areas for thumbs have a raised texture rather than concave arrows. Based on the feedback here, Phonak clearly realized the original device needed to be improved and did so.
Note that this video is (at this point) three years old and is still the one Phonak has on their website and, obviously, here.
@Phonak c'mon! Make and upload a new vid and delete this one to avoid confusion.
I just got my hearing aids and saw the negative comments about the CeruShield and though that I would try it. Easy as could be.
Thank you Dr. Bishop!! My audiologist Dr. Beth Ziegenhagen showed me how to do this, but that was several months ago and with Covid 19, I don't think I'll be able to see her anytime soon. Following along with you, I had my filters swapped out quickly and easily!!
Thanks for the instructions
Very helpful thank you!
I found the disc easy to use, and the comments here gave me the answer I was looking for about how often to change them. I'm loving my new earring aids! I didn't know what I was missing!
worked fine for me in replacing the filters for the first time .... rotated clockwise with little effort, and was able to snap off the old filter and snap on the new with ease. thanks for the easy to follow video.
It is very easy to confuse used and New shields. When rotated shield which is New May be moved to the trash position. Continue to rotate and lo and behold the same shield eventually appears in the "new" opening. A rectangular case with trash above and new below with a simple slide cover to keep shields would make more sense. It might be a bit larger but lots less confusion.
Hi Alan, thank you for sharing this valuable feedback. We will pass it on to the relevant team. Regards, Phonak.
@@phonak Ye Gods. Is this news to you? Name and shame the moron who designed this -and those who approved it.
This design could not be any simpler. The inner track is marked with the number "1" and this is where you deposit your old shield. The outer track is marked with the number "2" and this is where you retrieve your new shield. Easy as 1-2
Oh Dear Both I and my wife who ae getting on in years find it impossible to turn the disk after we have used it once
I had the same problem, but discovered I was pressing too hard on disc. It is tricky at first.
@@florencevangeri8640 Don't press too hard! Just push/twist!
I'm surprised at the vitriol aimed at this product. I found it well designed and easy to use - if you follow directions. If people are having troubles, they are probably squeezing their thumb and forefinger too tighlty.
the secret to this is laying the disc on a hard flat surface and then click the filters on and off as per instructions. then it becomes fairly easy to do. the video was very helpful
@@johnredican1489 Three times now, I've been unable to get the old one off. How is this better than the old system? It never happened before.
Just traded in 5 year old Phonak which had easy to use sticks to change wax filter. This CeruShield thing is impossible to use.
Nope can’t turn the disk don’t know what m going to do
So for those of us with custom molds, we simply remove the custom mold. And one hopes that we don't have to do it often as getting them off/on, at least with my last set of hearing aids, was touchy and not recommended.
Is there a way to pull the traps out of the CeruShield disk and replace in the tubes without removing the molds? You know, like with something like a Cerustop stick?
Hi, thank you for your comment. No, currently that is not possible. You can learn more about how to change the CeruShield filter here: ow.ly/ImGN50EIMDv Regards, Phonak
Never used this thing with my hearing aids, but it is very fun to click
How often are you supposed to replace the filters?
Every 6th week !
Thank you. The packaging simply shows "Click" for no. 1 and "Click" for no. 2 without saying which one was for new and which one was for used! I was ready to do it the wrong way until seeing your video.
How do you know when you've run out of new filters? You can just keep clicking round and the old ones will reappear in the "2" position.
Hi there, the CeruShield Disk contains two lines. The first one is for the used wax filter and the second one is with new wax filters. The two spots have separate lines on the disk.
@@phonak I'm not sure what you mean by "lines", but by trying to work out your meaning, I see that the used filter aperture is more inset towards the centre of the disc, and the new filter aperture is offset towards the outer rim, thereby ensuring they never overlap. I think that's what you meant. Thank you.
@@auscurrymaster That's correct.
How do change filters on the active vents??? I can't find any instructions.
Agreed - very poor design - impossible to turn - There may be 8 filters in the disc but only the first one is accessible
Don't press too hard! Just push/twist!
Hard to remember which ones are old which ones are new.
Idk what's wrong with my hearing aids bc the wax filters are bent on the inside and now i dont know what to do
Hi there, thanks for reaching out. We recommend that you contact a hearing care professional to discuss your concerns. To locate a Phonak provider near you, please use the following link: ow.ly/5iNt50MpWcc Regards, Phonak
When trying to remove the dirty filter it pushed it down and to the side and I can't figure out how to remove it so I can replace it with a new one, is there any way to get it out, my doctor is out of the office until the 31st.
Hi Leland, thanks for reaching out to us. We suggest you follow the below steps:
1. Gently rotate the CeruShield Disk in the direction indicated by the arrows until a free opening appears under the bin icon.
2. To remove a used earwax protector carefully insert the speaker into the free opening (under bin icon) until it clicks. The used earwax protector will remain in the disk when you lift the speaker away.
3. To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible (opposite the bin icon) until it clicks. Lift the speaker away from the disk, the new earwax protector is now positioned inside the speaker.
You can find the user guide, here: ow.ly/OQpK50NpXVZ
@@phonak I followed the instructions, but when trying to remove the dirty filter it pushed it to the side instead of picking it up, it did it on both hearing aids too, something wrong with this design or something, the old style worked so much better
I don't understand why all the complaints as it works really well for me. Very simple to use. I think what needs to be emphasized is that you really need to give the end of the aid a good push into each hole - so you hear and feel the snap. Rotating is very easy, but there is a technique to learn and once learned no issues at all. That is use two thumbs over the front of the disk with your hands behind the disk - hold/press tight the disk and rotate the disk top facing you clockwise. Hope this helps - it is technique and once you learn it no problems. don't be afraid to rotate the top half facing you with your two thumbs on top - you can't damage anything as it clicks around clockwise. Good Luck all.
Have my empty spot to pull out the old filter, but I can’t get it to come out of the hearing aid.
Hi Belle, for the best assistance, we recommend contacting your hearing care professional. To locate a Phonak provider near you, visit: ow.ly/5iNt50MpWcc
You can also reach out to our product support by filling out this form: ow.ly/sE6z50Mq2lz
@@phonak thanks
Not only is it impossible to use, the video does not say whether you can use this with custom ear molds. Probably not. I am only 74 and an retired engineer. I can't make this work any better than the rest of you. Obviously designed by empty-headed young people who never thought to test it with real users.
My right ear isn’t working and I thought it was because of the filter but I did it correct. What do I do? My left ear is so loud and the right ear is so soft!
Hi there, we suggest getting your hearing device checked by your hearing care professional as they can tune it further according to your needs. Use this link to find a Phonak provider near you: ow.ly/5iNt50MpWcc
Hi. How do you know when they should be changed?
If the wax filter is clogged, you won't hear well, or won't hear any volume. As a rule of thumb, I tell patients to change them every 2-3 months. Or come in and I will do it for them. Sometimes you can look into the opening and see if the filter is clogged, might need magnification for this.
When you don't hear anything. Like the hearing aid is turned off
My audiologist told me to change each filter every week. One disk holds enough for one month (8 filters). The VA sent me 6 disks, so enough to last six months.
@@YankeeLaker Sounds slightly over the top unless you produce an excessive amount of earwax.
I can turn the Cerushield, but clicking it once gives me an opening in #1, if I click it a second time both #1 and #2 are shut. I tried putting the earpiece with the one click into the Cerushield, but it does not click, or do anything. What am I doing wrong?
Hi Carolyn, our support team can provide you with the best assistance here. Please reach out to them directly by filling out this form: ow.ly/sE6z50Mq2lz
This is not easy. I can't get one side to release. I am afraid I will bend the small part.
I can not image anyone with arthritis being able to do this.
This design could not be any simpler. The inner track is marked with the number "1" and this is where you deposit your old shield. The outer track is marked with the number "2" and this is where you retrieve your new shield. Easy as 1-2
But how do I see when there are no shield left?
I had the same problem with turning the first Cerushield disk I had, as did many other respondents. Trying to use the 2nd disk, I cannot get the earpieces to click into the Cerushield and remove the filters. I tried multiple removal holes and I tried with the cover off. I tried with both L & R earpieces. I am in process of consulting my provider.
value for money eh??
@@achitophel5852 if it doesn't work you pick them out with a needle or paperclip
i am so angry that i keep having problems getting the used filters to release. i have done all the steps but this keeps happening over and over. just now it workd fine on the right aid but nothing is getting the old filter utof the left aid. so annoying for such expensive devices!
Hi there, for the best assistance, we recommend contacting your hearing care professional. To locate a Phonak provider near you, visit: ow.ly/5iNt50MpWcc
You can also reach out to our product support by filling out this form: ow.ly/knPw50QbTcl
I agree with everyone below: this is device is proving impossible to use.
I'm 71 and -- having worn my first set of hearing aids for six weeks now -- tried changing my filters for the very first time. I watched this video and DID IT WITH NO PROBLEM. Disk was not difficult to rotate, cones came off easily and filers were removed and then new inserted with no problem. What is so hard about this?
How do you know when you have finished a disk if it just keeps rotating? Mark it and keep count?
Hi there, thanks for reaching out to us. Each CeruShield Disk has eight fresh CeruShield wax filters and eight positions for used filters. You can rotate the cover of the CeruShield Disk to see the empty spots (marked with 1) as well as the available new CeruShields wax filters (marked with 2).
@@phonak Thank you but trying to understand the design mechanics--if 1/old goes in and 2/new is taken out to replace, wouldn't 1/old eventually rotate around towards the 2/new slot on the bottom of the shield? Then an old filter ends up being used again? Or is there a built-in failsafe system that prevents an old one from being reused? Sorry if I'm missing something. Thanks in advance.
@@SMSgtMiyagi Hi there, the CeruShield Disk contains two lines. The first one is for the used wax filter and the second one is with new wax filters. The two spots have separate lines on the disk.
@@SMSgtMiyagi The old and new are in different radii. So if nothing shows up in 2 then you have used all. What you put in 1 (Trash icon) will not show up in 2 even if you rotate. Not an intutively clear design.
@@jraman13 Thank you-too bad this company wasn’t able to provide a clear answer like you did. Cheers!
I cant remove my rubber piece. Mine is different than the one in this video, and the wac guard is stuck in the hearing aid.
Hi! Thank you for your comment. We apologize for any inconvenience you might have experienced. We recommend that you contact a hearing care professional to discuss your concerns. To locate a Phonak provider near you, please use the following link: ow.ly/ci1G50CmLB6 Regards, Phonak.
@@phonak Contact your professioanl audiologist -TO CHANGE A WAX GUARD? What planet are you on?
how often ?
Hi Michael, we believe that a hearing care professional can provide you best advise here. Use this link to find your nearest Phonak provider: ow.ly/evhN50EAAPj Regards, Phonak
If you're following the directions and can't get it to move, remove the top by running a thumbnail around the crack at the very edge of the device. Don't worry, you won't break it. Put it back on gently, with just enough force to snap top and bottom together. It will probably rotate easily after that. If not, leave the top off and put the whole works in a clean ziplock bag. Life's too short to waste time struggling with unforgivably bad design like this.
Whoever designed this thing should be trapped for a hundred years in an elevator with buttons that light up at random and never do anything. My wife and I have both tried to work this thing and got nowhere--and I'm a pianist, my finger strength and dexterity are exemplary. To work this thing, you take each side in thumb and forefinger, then push forward with your left thumb, pull back with your right thumb, pull back with your left forefinger, and push forward with your right forefinger (got all that?)--all at the same time. Do your forefingers belong on the center of the back or on the ring around it? Who knows, it doesn't work either way. Why does it need two hands in the first place? Did Phonak forget that a lot of elders have impaired use of one or both hands? Why does the design not even tell you when you're on the right track?
This is the most barfucious piece of user-hostile design I've seen in years, and I used to work on Cisco routers.
Excellent video. However, it was very distracting. I've watched this video now 11 times and have yet to change a filter......
How in the world is it distracting? Other than the fact she is extremely sexy!!! 😍
This is the worst contraption ever. I’m not even elderly and I can barely turn the device or get the filter in and out. Please fix. After buying the most expensive hearing aids you’d think this filter changer system would be easier to use. Very disappointed
agree - i can't rotate the disk. Please provide an alternative.
Thanks, so helpful.
This is an appalling piece of design. My audiologist struggled to rotate the disc when demonstrating it to me and with my older hands I find it impossible. Please redesign it to make it suitable for older clients.
I completely agree with your assessment of the disc. 2:17
hard/impossible to turn. Use a sharp knife to separate top from bottom. Align the holes with the next available filter and press back together.
If someone had shown me this video OR actually explained and showed me, I would not of had to fight this damn thing for 6 months
What happens after I've used the 8th filter?
Is the first deposed (dirty) filter showing up again?
I hope not, but the manufacturer really should be monitoring questions about this video and then answering them.
Someone must have modified that CeruShield disk as none of them turn that easily!
Device clicks but won’t release old filter
Hi Nancy, thank you reaching out to us. We believe a hearing care professional would provide you with best assistance on this. To locate a Phonak provider near you, please use the following link:ow.ly/evhN50EAAPj Regards, Phonak
It would be helpful if you redid the video showing removing the curved white plastic piece (that fits in your ear) and showed a close up of what it looks like when the filter is correctly installed in the hearing aid. I replaced my filter fine once or twice but recently had problems. I had Costco check my hearing aids. After a few weeks when I went to replace the filter because the left one didn't seem to be amplifying, I didn't see a filter. The filter for my right one went in finally but not sure it was in correctly, and when I removed the dome (because I forgot to put the curved white plastic piece back on), the filter came out of the aid and was in the dome. The filter looks like it's in upside down. I didn't have problems with the old system of replacing filters that were on the end of a plastic stick. This new system was much harder to use this time. I had no problem turning the disk. Can we use the old filters on the ends of plastic sticks to remove and replace the filters on the new Costco Kirkland signature 10.0 hearing aids? I have some leftover from my last hearing aids so might as well use them if I can.
It is tricky if you don't have the correct leverage. Once you figure how to hold it then it's easy. Her example of holding it was the same I used.
My hearing aid provider closed permanently, so now when the old guard won't come off, I have to pay another provider to do what I should be able to do myself at home. $70! This system sucks like a bilge pump on an aircraft carrier. I think I'm going to file a warranty claim with the manufacturer.
Why to you TELL me - I cannot hear! Please SHOW me with written instructions. Thank you.
Click the CC button on the video.
Totally useless crap. It gets stuck and it is impossible to move. Have to use a thumbnail around the crack at the very edge of the device in order to get it to work as designed.
Seems very cheap for a device that cost you an arm and a leg
LIKE THE VIDEO. GARY WILBUR, NOT CAROL. TEE HEE.
Agree with everyone here. Horrible design and impossible to turn. Just broke one apart with pliers and will use that way.
Definitely a thumbs down.
I consider myself pretty damn clever, but I'm glad I still had some stick-type filters to save my a## just before leaving the country for five weeks! The disk will go into the trash.
This must be one of the worst designs ever - followed closely by the design and construction of the ridiculously large black container Phonak have produced. Changing programmes on a smartphone is also a complete pain. Bluetooth is hit and miss at best. I've had many serious doubts about the wisdom of having invested so much in what is a seriously flawed product. The opaque Cerushield Disk is actually retrograde in terms of usability and probably near impossible if at all arthritic or with less than 20/20 vision.
WRONG
I JUST SPENT 1 HOUR AND 10 MIN, CHANGING THE FILTERS. I AM YOU KNOW THAT SENIORS ARE YOUR BIGGEST MARKET AND THE OLDERS YOU GET THE MORE YOU LOSE WITH DEXTURITY AS WELL AS YOUR VISION. YOU SHOULD BE EMBARRASSED WITH YOUR CURRENT SYSTEM
Exactly, that's what I spend changing my filters too, and I'm only 59 years old, I've tried every tricks in the book, and still I'm fighting this shyte!
Whoever invented this system should be fired immediately! Terrible, not usable. I have to crack the box with violance to get to the filters. Really very stupid
the disk sucks poor design It is very easy confusing since you may end up reusing an old cerushield since the disk keep turning. also for people with arthritis is is difficult to turn the disk. the stick system was way better