David! I am happy to hear you love the lightweight and two-stage cutting angles on the Subcompact Utility Knife, but we were surprised and saddened to hear about your experience! It does sound like you picked up a knife with a one-off flaw (this has not been a problem endemic to our knives and is certainly not a "known manufacturing flaw"- we would never accept that) and while we are glad to see you found a fully functioning replacement in the store, I want to assure that your concerns and needs are heard and honored. We are emailing you to introduce ourselves and make this right.
I love my tough built knife…. But i can’t get blade to lock in!!! It’s driving me nuts. I like light weight, it’s lighter than my Milwaukee razor knife! I really wish there was a fix
That is some crap! If they are going to continue to sell it Even knowing that there is a defect, they should allow you to return it. I would try again with a different person
I agree, its crap. I think its more of a problem with that specific Lowes store, than their policies. I've had problems in that store before, just trying to buy a roll of wire by the foot. I find that it's interesting that Mooresville, is where Lowes corporate headquarters is based as well. Toughbuilt on the other hand has a Limited Lifetime Warranty, that's separate from Lowes policies. I expect Toughbuilt to contact me, I doubt Lowes will. Either way, if either of them do contact me, I will update the description of this video, and/or make a community post about it as well. And the knife is only $10, so its not really a loss, more of an inconvenience and aggravation with Lowes.
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David! I am happy to hear you love the lightweight and two-stage cutting angles on the Subcompact Utility Knife, but we were surprised and saddened to hear about your experience! It does sound like you picked up a knife with a one-off flaw (this has not been a problem endemic to our knives and is certainly not a "known manufacturing flaw"- we would never accept that) and while we are glad to see you found a fully functioning replacement in the store, I want to assure that your concerns and needs are heard and honored. We are emailing you to introduce ourselves and make this right.
I love my tough built knife…. But i can’t get blade to lock in!!! It’s driving me nuts. I like light weight, it’s lighter than my Milwaukee razor knife! I really wish there was a fix
I have same knife and same problem
@@philbonn7765 same. Absolutely bs calling it an unknown manufacturing flaw
My blade will also not come out.
Bought one today and first thing I noticed was blade wouldn’t come out. I see why it was on sale . Has to be a known flaw there’s no way it isn’t .
Easy in/out in mine. No issue.
Just purchased one same problem
Ah that sucks, sorry.
Same
Mine works just fine
That is some crap! If they are going to continue to sell it Even knowing that there is a defect, they should allow you to return it. I would try again with a different person
I agree, its crap. I think its more of a problem with that specific Lowes store, than their policies. I've had problems in that store before, just trying to buy a roll of wire by the foot. I find that it's interesting that Mooresville, is where Lowes corporate headquarters is based as well. Toughbuilt on the other hand has a Limited Lifetime Warranty, that's separate from Lowes policies. I expect Toughbuilt to contact me, I doubt Lowes will. Either way, if either of them do contact me, I will update the description of this video, and/or make a community post about it as well. And the knife is only $10, so its not really a loss, more of an inconvenience and aggravation with Lowes.
Exchange it yourself
@@philbonn7765 I prefer to stay law abiding. Lowes unfortunately is the only close-ish home improvement store near by. Home Depot is 4 hours away.
Contact toughbuilt they'll send you a new one no questions and no need to return it
Had to use pliers to get mine out
Supposedly toughbuilt is fixing it.
Got one myself and can't get it out even with pliers!!