Rooms To Go is TRASH! (Warning!!!)
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- Опубликовано: 8 сен 2024
- Well, shame on us for falling for a second round of Rooms To Go cheaply made furniture. Consider this a warning to anyone who comes across this video! DO NOT buy their couch's. This is the second time we can say that we are 100% disappointed in the quality of their materials, and will never again purchase from them in the future. Have you had the same experience? If so, we'd like to know in the comment section below!
Hate to break it to you man… everything you’ve complained about is YOUR fault.
Omg…we just bought a house and you just saved me thousands of dollars! The reviews on RUclips are heaven sent. Thank you!
Congratulations on your new house! That's really exciting! Definitely steer clear of R2G...Unfortunately it took 2 bad experiences before realizing our mistake.
Go customer trust me you won't go wrong at all and you'll thank me
I'm going to be honest with you.
50% if those issues are related to your choices.
Any plastic/ vinyl/leather furniture won't hold up to cat claws.
Pulling that heavy piece with a fabric flap to unlock it wasn't a good choice.
So, it's not all to blame with RTG.
If it's not leather, it's going to wear and flake like that if there's a lot of usage, especially with kids.
Yep, that’s totally fair. Unfortunately this wasn’t our first experience with RTG and we explained our concerns to the salesman helping us. We were very specific about our concerns, peeling and stains being the major two. (Because of our kids) I can still see the salesman scratching at the headrest assuring us nothing was going to happen. Yes, we made the decision. But the product is trash. Period
Sounds like one of the main problems is you need to get rid of the cats 🤷
I’ve had my rooms to go furniture for over 13 years :)
I wish we could say the same!
Im glad I saw this. I was about to buy a sectional today at ROOMS TO GO.
However I bought a fabric sofa from them several years ago and it has held up really well.
Hopefully they've had enough complaints at this point that they've changed the companies that produce the material. Better to be safer than sorry though!
Sorry you didn’t get the quality of leather you were expecting. But if you want leather real leather you need to buy from a more expensive leather furniture company. It will cost you a lot more but get a warranty because today even real leather disappoints. Stay with fabrics….leather is way over rated.
You're 100% right. We've definitely learned our lesson. Thanks for the comment!
No furniture can stand up to cats with claws.
I bought a sofa and loveseat from RTG and it’s on year 7. We have four children. I’m not a neat freak or overly strict about furniture usage 😂 it still looks great. But it’s microfiber and I clean spots with the cleaner they gave me. Maybe you got a bad or old piece of furniture
That's really good to know. Our first couch was microfiber and we loved it until it got covered with stains. Even after paying for the stain guard protection, using the solution they gave us, nothing would come out. Glad to know there are some good experiences out there. Thanks for sharing!
Hi What is the name of the cleaner they gave you?? :)
My Natuzzi (almost $4000) leather sofa did this after about 7 or 8 years. I have a cheaper Baer’s furniture sofa that is doing it now at year 13. You don’t always get what you pay for and any painted surface leather will do it if you use your furniture like most people do.
I'm in the process of looking for living room furniture, I did the whole IKEA thing and found some stuff that I thought was decent and comfortable, but on the advice of a friend they said not to cheap out with the couch because you will have it for a long time. So after work today I stopped by my local RTG, there were maybe 8 other customers in there, and every sales person that saw me was immediately on the "what can I help you find" "we've got this here and that there and this has a such and such sale" I kept having to shoo them away with a polite but stern "if I need any help I'll come find someone, thanks, but I'm good". I sat on every couch in the place, found a few I liked but immediately ruled out the leather/pleather ones because my dog would destroy them, I found a couch I liked, that was comfortable and was some kind of cloth or micro deal, but after seeing this video and reading the comments, I might just go with IKEA, I don't know.
Unfortunately we will never buy from RTG again. This being our second experience and told the same thing regarding staining/quality, and then experience what we did, its too much of a gamble. Good luck out there!
The fabric will last, its durable. Kids and pets will cause early wear and tear but if you take care this will last you a long time.
This guy is completely wrong… He is blaming the company for what his family and pets have done to the furniture…
You did not have every employee running up to you or even approaching you about anything at any point either. There’s no point in lying. Salespeople for RTG work on a rotation and they would never do that or they wouldn’t have the job.
Keep your cats off your furniture. Don’t blame RTG. You need to take care of your furniture and stop being reckless.
This is great advice! What about where it’s falling apart where my family and I sit? Should we not get on the furniture either? Please inform, as we are currently sitting on the only remaining section where springs have not torn through. Thanks!
I bought a cheap leather couch from Value City around 2009. I have two cats, a dog, 3 kids. It never scratched like that. It didn’t really start to look bad until about 10 years later but I never treated it or cared for it. Even older leather couches used to last forever. Your couch looks like garbage. They should just stop selling it.
I bought a bedroom set from RTG years ago. The trundle wasn’t braced and broke the first time we tried to use it. Everything else, the rest of the bookcase bed and desk…is still good 10 years later. The trundle kind of pissed me off though. I never contacted them. Just too overwhelmed with the move and everything else at the time.
Isn't crazy how awful some of the things available for purchase these days are? It's like repeat business isn't important to some companies. It's the "get them now" mentality. I think RTG is probably safe if you stick with basic furniture like dressers. We have literally been throwing away one piece of the couch every 2-3 months since making this video. We are down to our final pieces and will be calling for a dumpster soon to get rid of the rest. Truly sad!
I think it's not rooms to go that's to blame, it's your bad habits. Just as you keep your house and your things, it doesn't matter if you buy furniture in the most expensive store in the world, you are going to destroy it and turn it into garbage... if you were more hygienic and organized things would last longer, no protection plan could protect you of the disaster that you have
lol, cool!
Your right! Poor higiene and cheap sofas. I just bought 3 years ago sofas from rooms to go and still in perfect conditions. Price tag 7000
Furniture has warranty but getting it fixed is an uphill battle! ROOMS TO GO IS PATHETIC!
Yes bad headboard replaced several times on a brand new set and recently the dresser was replaced today needs to be replaced again because drawers are not fitting in dresser correctly, plus the dresser is totally a different color from set. The 1st item I bought from them was a sofa set the sofa had to be replaced asap. I gave them a second chance with the bedroom set. Their furniture is horrible!!!!
That’s awful! I hate to read so many similar stories. How frustrating!
I have had the same experience at RTG their couches are horrible! Including the real leather ones and we are super careful with ours but the quality is very bad.
That's awful! It's sad how such a large company pushes out such terrible products! Since uploading this video, our couch has gone from being a sectional to a loveseat as we continue to throw out pieces.
Rooms to go use different construction for the showroom furniture.
The stuff that was delivered couldn't hold up to weeks of abuse much less seeing thousands of people in a showroom
I 100% believe that!
Yes absolutely their furniture is JUNK. My 3 year old “leather” couch is peeling as well.
I’m going to keep it as long as I can while saving to invest in a quality leather couch.
Shame on RTG!!!
It's so unfortunate. We really liked our couch and were shocked at how quickly it began to fall apart. Sorry you are encountering the same thing. Sad!
I got the Cindy Crawford Aldon Park Sofa $1300. Total garbage and RTG Customer service is a bunch of BS. They sent a guy to the house and he told me "it's not broken it's just poor quality, sorry"
Thats awful. We went through the same thing where it took months to get someone out verify the couch only to take 3 pictures and leave. Later we received an email stating nothing would be done. Shame!
I just bought furnitures from Rooms to Go
I notice my cough is not well finished, it's like cheap china stuff. It's new but I have to be very careful. It could fall by pieces soon. Do not buy sofabeds, whoever sleeps there will wake up in terrible pain. It doesn't go flat completely. You will change positions every minute. I twist my body all night.
IT IS HORRIBLE.
NO BODY CAN SLEEP THERE and is new. I am still paying for. The fabric little staples of the bottom of the cough are falling. I don't have children neither pets. Believe it or not, the stickers or tags of the furniture were located towards the front part of the furniture.
I had to cut it.
Thats an awful situation to be in! Unfortunately, we seem to get more comments about people going through the same thing than those who aren't. Sorry it happened to you too!
I've got a red leather couch I've had for 10 years It doesn't look that bad. And I bought it at a yard sale for 200 bucks
I have had two bad experiences with RTG couches where they fell apart and started sagging way to early first flush was less than 5 years old and this couch we just bought about a year ago. I feel like it’s uneven and like I’m gonna fall forward when I’m laying on it. Also, the right side of the sectional is super firm while the left sags so deep. Whether sitting or laying on this couch, it’s just uneven and uncomfortable. I should have trusted my gut feeling when buying from them second time. Thank you for sharing your video.
Also, the first couch had a minor piece that was missing and we thought no big deal. This time, there’s a piece missing AND broken where the leg of the ottoman connects to the sectional.
That's a bummer! Thank you for sharing your experience. Unfortunately, I think its best to steer clear of R2G.
Dang I just bought that Soho Loft sofa in green. Couldn't find where to cancel on their website. They make you call in, which is not a good sign already. Nobody answering because it's the weekend. After seeing / reading these reviews, am trying my best to cancel.
We need a follow up! Hoping you were able to get out of the purchase, or at the very least the material used now is better.
This is what we called trailer house furniture back in the day.
American has stopped building real furniture.
Buy vintage Thomasville, Ethan Allen, Keller furniture, will last 100 yrs
You bought pleather with cats. Thats why it's messed up. If you have cats they WILL scratch your stuff period. You can't have cats and expect them not to scratch all your stuff
Oh I see what happened here. You missed the part where we expressed that concern to the sales person at the beginning and were told we had nothing to worry about. Its an easy mistake to make
MY dad also bought a recliner from Big Lots once and it's that PLEATHER stuff, Fake leather
and it is NOT going to hold up to wear and tear. His chair started peeling just like your did,
And we took it to the DUMP.
We currently have 3 pieces left of this couch. Slowly but surely we're doing the same thing!
@@TheNeverlanders I'm so sorry this happened to yours. They should be ashamed for making things so cheap. I noticed they make shoes really cheap now also. It is probably those GREEN people. They think it should deteriorate really fast and to the earth but this is going to cause the land fills to fill up even faster with this trash and the oceans too. They are numb skulls.
My sofa is junk to. Where u put your head it’s all faded junk for a high price You are absolutely right. They just want to make a sale. We bought fake leather because leather is to expensive so we learned a lesson by good not fake.
Oh no! That’s awful. It’s sad companies like this offer such a bad product
But furniture is not made like they did back in the day they’re not made the last anymore unless you go back in the 80s or before time
Unfortunately, I think you’re spot on!
Damn this morning I might have bought my dream room furniture that is 5000 dollars also it was your fault I bought a 2000 dollar loft bunk bed with a basketball hoop and drawers I also bought a 1000 dollar gaming desk and chair that was 200 dollars it was great I also bought led lights for my room it’s your fault bud it’s leather you are a damn grown adult you should know that leather is bad
Cool!
I don’t like being rude it could just be your location and all of that because my experience there was great have a great day
No cat is going scratch my furniture 😮you allowed it you must train them at baby age not to do it I train my cat he don't mess with no furniture he don't climb my kitchen cabinets he use to until I train him not too much kitchen is off limits unless invited in 😅
I have from them my holding just fine if a cat jump on your furniture naturally they going scratch it up bottom line keep your cat off your furniture dog too buy them they own couch 🛋 😅😅like I did my cat has a small mini couch
I love that idea! We need to get our animals their own couch! Maybe our kids too! lol. Thanks for the comment!
Lol i used to work their and i can tell you as the person who fixed that junk its literally all garbage especially if you fix it seeing how messed up and cheap everything is
Thanks for verifying. That’s both good and sad to confirm. Hope you’re happier where you are now.
Don't buy faux leather. It does not stand up to wear no matter what.,
You're having a great bad day with your furniture. I hope you get your money back for sure I where think about buying some new furniture for my house from them
We were definitely disappointed by it. Thanks for watching!
I love room to go❤
We DID too 😔
Bought a teak patio table and chairs, 2 larger chairs and a cocktail table. First rain- the teak coloring is all over the cushions. The table has cracks and discoloration. Bought the insurance-doesn’t cover any of these issues! Trash
Thats awful! We literally thought about buying some outdoor furniture shortly after buying this couch, but so glad we decided against it. So sorry you had a bad situation as well!
After 5 customer service calls, each telling me to send pictures-all the emails but one bounced back! Found out they can’t email you a response, but one did call me back. I reread the one year RTGl warranty-does not cover -rain, heat, hurricane etc. it’s outdoor furniture! Rain? Such BS.
@@makenziejauer SO FRUSTRATING!!!
WHAT BRAND IS THE COUCH AND WHAT WAS COST?? YOU SAY JUNK, SOUNDS LIKE U BOUGHT $500 ONE. SPEND MORE TO GET NICE LEATHER. TRIPLE TANNED I GOT SIMILAR ONE FOR 3k. 13 YEARS AGO LOOKS FINE
That sounds great! This sectional was $3200, and not $500. Maybe now you can understand why we were a little upset about how quickly it fell apart. Congrats on your 13 year old couch, wish ours lasted half that!
I'm trying to find full size beds suitable for adults, to dress up a guest room. All the full beds that Rooms to Go has are for kids.
We have a RTG set and it's been ok, but we knew what we were buying with 2 wild ass boys who will be mistreating the furniture anyway. Phaedra and I refuse to buy any nice furniture until the boys are out of the house. I would look at Ikea....People shit on Ikea but the couch and chairs in Phaedra's salon waiting area have been there for almost 10 years without any issues.
I like ikea. I think people just aren’t fans of putting everything together from ground up. I’ve definitely thrown a tool or yep building stuff we’ve purchased from them, but I definitely agree!
Didn’t like working for them much
I imagine if you had any amount of integrity, it would have been hard to work for them.
My sofa is falling apart from the inside, they put sheet metal screws into that cheap plywood!! Absolutely Garbage!!
Honestly, I'm surprised items don't fall apart during delivery!
They do. I’ve had that experience twice!
If not rooms to go, what other place do you recommend? We are looking to buy a couch for our new home!
Any. Where. Else!
@@TheNeverlanders RTG is fine if you go with fabric and not recliner those will always give you issues. the Hutchinson is very durable
I think needs a hug and some doughnuts lol
Hugs and donuts are always a go!
@@TheNeverlanders 😂 Scott
I work for RTG. They buy those sofas In bulk for under 100$ sometimes under 50$ from China. And they sell it to you for a couple grand. I'm not exaggerating. Those lamps you see there for 100 something dollars? They cost us literal pennys. When you see the cost from China it's insane. And if you do decide to buy from here getvready for that "leather" to peel within. The year
That’s a lie. If you worked for RTG you’d obviously know that’s not true.
@@HughWoo ohhhh its true lol
I think it's not rooms to go that's to blame, it's your bad habits. Just as you keep your house and your things, it doesn't matter if you buy furniture in the most expensive store in the world, you are going to destroy it and turn it into garbage... if you were more hygienic and organized things would last longer, no protection plan could protect you of the disaster that you have
I got a upselling 6,000$ couch and it is not comfortable at all, furthermore I can’t exchange it.
That’s awful! Was it more comfortable in store than when you got it home? That was another thing we were frustrated about
Do you have recommendations others than rooms to go ?
We’ve checked out some local mom and pop stores and may go that way with our next couch. Also, Sam’s club and Costco have a few couches were interested in
@@TheNeverlanders don’t do Sams. Bought a leather reclining sofa from them and had all kinds of issues and it also did the same thing your couch from R2G has done. Also had other problems with Sams furniture.
RTG has been absolutely amazing for us. We completely furnished 2 homes and have absolutely LOVED IT!!!
@HughWoo thanks for leaving some positive feedback for others to see. Glad your experience has been a good one.
Rooms to go sucks! Do not buy from there!
We paid $9k for our set with lazy boy and it was suppose to be real leather and it’s trash!
Thats awful! Was it from R2G also? I would be livid if I paid that much for junk. Sorry that happened to you.
What is the name of that sectional set?
I'm pretty sure it is the 'Torini' set
They gave me a sofa that someone vommited on it smelled awful and you could see where they tried to clean it horrible!!! Desgusting will never purchase again!!!!
NO WAY!!! I would have lost my mind! What did they say about it when you brought it to their attention?
Rooms to Go... Oh HELL NO!!!
Harlow bring gramps a donut
We purchased our couch 3 months ago and the down in the couch is now smelling like a barnyard and the fabric is pilling!! We had the tech come and shave the pilling but they refuse to clean it even though we paid for a 3 year extended warranty.
Sales guy LIED and said with the warranty we could make a claim and get it cleaned every month
That’s awful! We had the same experience with our first couch. Bought the cleaning solution and a warranty and the couch looked awful. Had a Rep come out to take pictures and states there was nothing they could do. Complete lack of customer service. I was embarrassed for them! Sorry that happened to you too!
Yeah you always have to read the warranty. Or at least get the sales person selling you the warranty to point out on the actual warranty document everything he is claiming. My car guy did the same. Said it was for the life of the car. Bull!
@@b.b.9858 agreed! Next time I spend 4 hours reading through the whole thing..but not with Rooms to Go
@@TheNeverlanders you too! Thanks for warning people! Good job on your video
Yep...leather couches coming apart. Seams in wing back chair coming apart too! Crappy service!
Such a bummer! Sorry you're experiencing the same thing.
Hi ! I’m just washing your video , well …We bought a sofa a few days ago and we have almost a week with the sofa but we want to return it, because of policies they say that we can’t return it, there is something we can do that maybe you know?! Thank you
That's a bummer! I would talk to the store manager and if he cannot make you happy ask for the corporate number. If that doesn't work, you can always find R2G corporate partners on linkedin. Unfortunately the ones with the loudest voices are the ones they usually help. Sorry that happened to you.
Rooms to go furniture is generally not worth the price. Not all of it is bad obviously if pay $3-4k for a sofa it better be decent, but like most big companies they gain some respect after some years for whatever reason then switch to cheap products that turn the best profit while giving just enough quality that you may not complain the first few months.
Agreed! Our experience in buying this couch felt slimy from the get go, like even the sales people know they're pitching junk. Oh well, lesson learned. Thanks for watching!
Made in China furniture.. they buy cheap!, and sell high to customers…✍🏻
I have to imagine so many people make the mistake of buying from them only once! sad!
Wood benches
i got my furniture made at a amish furniture store. best furniture ive ever had
I bet!!! That seems like the way to go!
RTG, WTF!!??
We bought a similar couch under the same premise that it was durable and returned it after the first time cat ran across the back of the couch.
That's terrible! Glad to know we aren't the only ones who've had to deal with this frustration!
How did you return it? I can’t even get them to come clean after buying the extended warranty
I’m wondering if maybe it was something you used to clean the couches. Some type of chemical in it that just dried up that leather material. 🤷♂️
That’s fair to say… I think if you read through the comments, you’ll see how many others had the same experience. As for us, we started with water and a cloth. That alone caused simple peeling. We gave up trying to clean it at all peeling happened everywhere. 😔
This stuff is made in China?
RTG SUX
They got the low price!
Perhaps not buy tattoos,and save that money for havertys furniture.
Ha ha ha! Outstanding!
Haverty’s is made in China,I know for a fact. I went there and asked what was made in America and the salesman said only the curio cabinets were made in USA,everything else was imported.
Jesus is king
How about beds, like the wood. Will it be secure and are they bad?
We’ve never owned any of their beds or bed frames. I would state that based on the purposeful misdirection and straight up lie about our couch by the salesmen, I wouldn’t trust buying anything from them.
I bought a bookcase bed with trundle. The trundle was a mistake. Broke the first time we pulled it out.
We got sucked into buying one of their reclining beds instead of the temperpedic that I really wanted and it’s uncomfortable and doesn’t give the option to let one person recline and the other lay flat. Also the frame is wooden and sticks out way more then how big the mattress is so we are always hitting our shins on the frame when we walk by it… especially if our comforter is hiding the frame.
Did you pay cash in full?
🥱🥱🥱😂😂😂😂😂
You are a immature kid making video just because you are angry. A real man will except what it is and keep silent and move on.
Great advice dad
What do you expect for the price point if you want better quality furniture you have to shell out more money for it.
100%!
Sounds like a cat problem Not a rooms t go problem. It’s really simple if you have cats don’t get leather furniture or declaw them
Hi. It’s not leather, it was marketed to us as a leather alternative, safe with pets. As was stated in the video. Thanks for watching though! Your comment is super helpful.
Declawing is inhumane
Ok retard. Tell me why this fake leather peels with no animals within a year? Who pays you
Cheap crap from the get go. SHOP UR REAL FURNITURE STORES. FlexSteel is what we bought. Yessir it was $12,000 for the living room furniture. But ya get wgst ya pay fir.
100% true! It's like that with just about anything right? Good things aren't cheap, and cheap things aren't good.
Rooms to go is trash😢 the delivery guy chipped my end table glass right infront of me. He didnt speak english so i had to call customer service to report it. Took months, nothing was done and im still stuck with it😢 garbage
That sucks! Customer service is non existent at some companies these days. 🤦♂️