Thank you. Pink energy was mismanaged and horrible. No wonder they went out of business. Having trouble with our batteries charging. Waiting for generac to have a different company covering warranty to come and fix it.
Just to clarify, Generac SnapRS may not be required on all installations, depends on your location and NEC70 Code adoption, ie 2014-2017-220-2023. I agree with your frustration, as I’m a trained Generac CE Service and Installation Technician. I don’t place blame with any Company, my job is to make units perform as expected, and insure customer satisfaction. Whatever it takes, period. No excuses.
Thank you for the comment. Since getting all of my snaps replaced with the new ones, the system is working as expected. Generac had another company work on my panels after Pink went out of business and honored thier warranty.
Pink aka Powerhome went out of business. We went out to one of their customers in Ellijay GA because they needed the SnapRS 801s replaced with the new SnapRS 802s. Generac reimbursed us making it so we didn't have to charge the customer too much while supplying us with the parts. I would advise any Generac customer to find a Generac PWRCell certified installer in their area and have them come on out a replace them. Generac has had additional recalls, though Generac refuses to call them a "recall", on the inverter power cords, battery internal fans, and also on the ATS control boards. Generac should be able to look up your system to see if it is affected by any of these recalls using the serial numbers, so you can advise your new contractor of the exact problem eliminating additional charges for troubleshooting. It does suck to have to pay an additional $300-$500 out of pocket but to have your system running to insure the ROI, then it is totally worth it. Also, the Snaps count has to match the panel count, per GA State law. If there is not a Snap per panel, it would never pass the electrical inspection completed by your power company. Generac produces an RMA claim via email that has the number of Snaps and this should be shared with the customer so they can add it to their warranty package for proof of replacement and additional warranty coverage. ☀
Very informative video. Sorry you are having all these issues. When we installed Tesla Solar we had a few issues that took awhile to resolve. One thing to note is if you are back feeding to the grid make sure you have a bi-directional meter installed before you turn on your solar. Without having a bi-directional meter you will still feed the grid but the meter won’t know the flow of the power. So for every KW you put back into the grid you will actually be charged as if you used that KW. We learnt that the hard way, luckily it was only for 2 weeks. Also, I’m looking forward to an update on your issue.
@@JasonWhitakerTheDIYDAD I'm really surprised you went with power home/pink given they seem to have nothing but bad PR. It seems DIY is really the way to go.
@@JasonWhitakerTheDIYDAD we have an appt with a Pink Energy salesman this coming saturday. Sat down and started watching reviews on RUclips and taking notes!! Thank you very much for sharing your experience. Keep us posted!
Thank You for posting this video. I have been experiencing the exact same issue with my RS Snaps. I have been having PV link errors since March. Tech crew came out one time in April and replaced a few snaps. Just as you said, a few weeks later the remainder of the snaps went bad and I have been out of service for those PV Links ever since while I am still waiting for another service call. I am certain they are taking care of all the customers who are making them pay for their solar loans until they fix it. Sounds like that needs to be my next step in effort to get them to my property quicker to solve the issues. They are very backed up so I definitely recommend understanding exactly the scope before they arrive and even call 1 or 2 days before your appointment to verify they have all parts and equipment and ensure they will arrive on schedule. You don't want to get put back in line for another appointment. I also have the backup battery which has recently errored out. Generac support informed me that they will not be able to help with the battery issue until the PV Link errors are fixed. What a mess!!
I’m dealing with the same problems here in SW Florida I bought my generac system a year ago and my system has been down since install a year ago sun tec solar has been out only three times to fix it because they will never pick up their phone and no show appts when they do pick up phone I got my snaps fixed 4 months ago and now they came out and replaced my pv links all of them and a week later it’s back down with a pv link and battery communications error so frustrated and sun tec solar is doing less than pink to fix it I’m seriously thinking about a lawyer. I’m just trying to learn my system to fix it myself do you have any info on rebus communication error and how to test/fix there are to many terrible company’s out there that just take your money when it comes to solar. I’m so frustrated!!
Generac is just as bad as pink energy was. I have had to wait 6 months for a repair and now they have taken away prwview web access so we can't monitor our own system. was told on the phone to just use the phone app which doesn't show all the information needed to make sure the system is working properly. my system hasn't worked properly from day 1. I regret ever having put solar on my home. im not saving any money because it doesn't work. I need to know how to force them to fix the system properly.
Pink Energy is horrible! Thankfully I believe I’ve finally gotten Generac to accept responsibility, but even though Pink says they are “working diligently with customers and Generac to resolve these errors”, they’re simply saying “I refuse to help you, go deal with Generac”. I hope the eventual class action lawsuit brings Pink to ashes!
@@JasonWhitakerTheDIYDAD Thank you Jason... Generac found a service, AirPlus out of Northern Virginia, to come out to my house in Winchester, VA. AirPlus claims they replaced all 801s with 802s, but I'm only 66% operational now, and waiting for AirPlus to come back and take another look. I'll be calling them tomorrow. Also, I have agreed to another service through Generac from NovaSource Power to come to my house. That should happen in 2 weeks.
Just got off the phone with Generac . Like you I feel I’m knowledge about my solar energy system. I can’t even get ahold of the JERKS! I called Gererac another one of there local distributors assigned to my account. My Solar is completely down.
I've had the same issue with snaps from Generac. I had my solar installed by Renu Energy Solutions(RES). Once contacting RES they resolved the issue within two months. The techs stated they replaced all the snaps. Currently the system is running as designed.
Ive had Generac for three years and for three years my system has not functioned properly. I am still waiting for Generac to fix it. 100 grand for solar and I am still paying full size electric bills. Ill never buy Generac ever again. I am always down 7 of 32 panels.
Looks like we are on our own. My battery has intermittent error code 7000. They will not let you talk to technical folks unless you are a dealer. generac HAS ABANDONED their owners.
Me too I'm having issues and the company isn't even finished with the solar on the front I think I should hire a lawyer and the system is showing pwcell 2 p this is bullshit
This is obviously a Generac Problem. Sue Generac not Pink Energy. Why is everybody picking on the Installer? Generac has thrown their partners under the bus. Shame on them. Generac themselves should pick up the tab own the problem and fix all their systems installed. Generac should start over with their relations with their installation partners and fully support their product. What is Generac going to do? Generac's reputation is on the line here, and their stock price has certainly suffered. So maybe they will get what's coming to them? Maybe Generac should get out of the Clean energy business and sell out and the pickup company could manage the PWRcell line better. Might service the consumer better.
Are they still paying your payments? Atleast they taljed with you. My system has been down since june, pink energy will not come out now as they have gone chapter 7. Generac will come out in May 2023...
I thought about that too. I contacted Generac and they have assigned Nova Source Power to fix my system. Contact Generac and see what happens. Thanks for watching!
I was hoping Generac would step forward and help out. Not saying they should be 100% liable for this b.s., but at least find some kinda solution for customers with Generac branded hardware on their homes. I really thought Generac was more involved with this system than what it appears they're saying. I mean the app and all the equipment says Generac. Pink was just the installation team? Generac is like "we didn't really know Pink all that well". I thought you guys were partners?
Generac finally called me back and they have assigned Nova Source Power to fix my system. The bad part is that they could not get me scheduled until Feb 2023. Crazy! I hoped this would be better working with a company like Generac.
@@JasonWhitakerTheDIYDAD Just got contacted by the finance company I used. Looks like they're using another solar company to reinspect and test my system. Any additional cost to be covered by the finance company. Maybe it's going to be Native solar? No ETA though. Had some of the same problems you've experienced. I think if everything was fully operational, I still wouldn't be achieving my power requirements. Im guessing I would need to double the amount of panels. Not sure.
I feel stupid getting this they installed it and it’s not working they have a problem with the cabinet they said all there inventory backup batteries are bad and it’s not working I’ve been installed like 2 weeks now I just want it off my electric bill is lower than what I’m going to be paying soon 😭 help please someone
Have you scheduled your appointment with your electric conpany yet to start net metering. Even though the battery system is not working, net metering will allow you to send excess energy to the grid. You wont be able to over produce until you net meter. I made the appointment myself as PowerHome was taking too long. Let me know how this works out.
Okay sir I’ll give them a call later today the gentleman is here at the moment trying to fix the battery again for the 3rd time , how soon do you see the pay back is it when it starts to work or after a few years cause that’s the answer I’ve been getting sir
@@tyrrickscott4978 that is not an easy answer. Everyones situation is different when it comes to payback. How big is your solar system? How much is it rated to produce based on the angle of your roof and direction? Are there any obstructions that may block the sun from hitting your roof? Where you are located? How much electricity does your house use? Check out Energy Sage.com. They have a descent calculator to help determine all.of the factors. There are more than I mentioned above.
@@JasonWhitakerTheDIYDAD Tye system is a 70k 18 panels 400w the roof of in a great location it gets all the sun they are no trees blocking it I don’t have power in some parts of me home because of this and it’s big inconvenience I’ll give an update to when the electric company comes and do there thing how is your battery working sir
Hey Jason, I hope ur system is back up and running by now. One thing to note is that Generac has replaced the old 801 snap rs's with new 802 snap RSS which I hope you have installed now. Thanks for sharing the video.
Well I'm a little South of you but having the same issue but I have called them 98 times But I do need to look at my install and see if they put the snaps that is required on my system I did not know that you can make them pay your payment on your solar panels
They just came out yesterday and replaced old snaps that were not replaced before. The whole system is working now, but want to give it some time before I make an update video. Keep pushing! Thanks for watching
We are having problems Solar, Pink Energy refuses to help.What can we do?No one will help us since our WARRANTY will not be honored. PLEASE HELP US. Thank you
I contacted Generac directly. They have assigned Nova Source Power to fix my system. The bad part is that they could not get me on the schedule until Feb 2023. Hopefully you can get scheduled sooner. Thanks for watching and hope that helps!
Pink energy has gone bankrupt and will not warranty your system anymore. My system has been down since feb 2021 and I’m still paying for a non working system due to pv snap links doing bad and squirrels chewing on the wires under the panels. Nobody will touch the system due to all the law suits going out to power home solar / pink energy. They suck!
Well, your first mistake was contracting with a “solar power” company. The only way to reliably have solar installed is to hire a qualified electrical design contractor, and a qualified journeyman electrician. If rooftop, both a structural engineer to ensure your building can easily accept the extra weight, and a good roofer to install all the mounting hardware. Why the professionals? By using licensed contractors, you have greater legal protections should something go wrong with the install or operation of the system. This method typically costs around half of what the solar companies charge. Some would call this hindsight, which it is to some extent. When my wife and I considered putting solar on our previous home, I called my regular electrical contractor for advice. What his design people told me was pretty much what I wrote above. Also, if you have to take out a loan, you can not afford the system, with its regular maintenance and storm damage, much of which will not be covered by most homeowner policies.
@Terry Sessions sorry to hear. They sent a third party to fix my system in October. Been working as it should ever since. The company they sent was Nova Source Power.
![Coheed and Cambria - Searching for Tomorrow [Official Video]](http://i.ytimg.com/vi/hDsYGLbmadg/mqdefault.jpg)
Thank you. Pink energy was mismanaged and horrible. No wonder they went out of business. Having trouble with our batteries charging. Waiting for generac to have a different company covering warranty to come and fix it.
Jason, my name is Dave THANK YOU FOR THIS VIDEO!!How is your system doing now that Pink Energy is gone?
Had generac fix everything under warranty and its working as it should. Has been for a year now.
Just to clarify, Generac SnapRS may not be required on all installations, depends on your location and NEC70 Code adoption, ie 2014-2017-220-2023. I agree with your frustration, as I’m a trained Generac CE Service and Installation Technician. I don’t place blame with any Company, my job is to make units perform as expected, and insure customer satisfaction. Whatever it takes, period. No excuses.
Thank you for the comment. Since getting all of my snaps replaced with the new ones, the system is working as expected. Generac had another company work on my panels after Pink went out of business and honored thier warranty.
Pink aka Powerhome went out of business. We went out to one of their customers in Ellijay GA because they needed the SnapRS 801s replaced with the new SnapRS 802s. Generac reimbursed us making it so we didn't have to charge the customer too much while supplying us with the parts. I would advise any Generac customer to find a Generac PWRCell certified installer in their area and have them come on out a replace them. Generac has had additional recalls, though Generac refuses to call them a "recall", on the inverter power cords, battery internal fans, and also on the ATS control boards. Generac should be able to look up your system to see if it is affected by any of these recalls using the serial numbers, so you can advise your new contractor of the exact problem eliminating additional charges for troubleshooting.
It does suck to have to pay an additional $300-$500 out of pocket but to have your system running to insure the ROI, then it is totally worth it.
Also, the Snaps count has to match the panel count, per GA State law. If there is not a Snap per panel, it would never pass the electrical inspection completed by your power company. Generac produces an RMA claim via email that has the number of Snaps and this should be shared with the customer so they can add it to their warranty package for proof of replacement and additional warranty coverage. ☀
Very informative video. Sorry you are having all these issues. When we installed Tesla Solar we had a few issues that took awhile to resolve. One thing to note is if you are back feeding to the grid make sure you have a bi-directional meter installed before you turn on your solar. Without having a bi-directional meter you will still feed the grid but the meter won’t know the flow of the power. So for every KW you put back into the grid you will actually be charged as if you used that KW. We learnt that the hard way, luckily it was only for 2 weeks.
Also, I’m looking forward to an update on your issue.
Pink Energy came out with the supervisor. They have to re wire my whole system. Will keep you posted! Thanks for watching.
@@JasonWhitakerTheDIYDAD I'm really surprised you went with power home/pink given they seem to have nothing but bad PR. It seems DIY is really the way to go.
@@JasonWhitakerTheDIYDAD we have an appt with a Pink Energy salesman this coming saturday. Sat down and started watching reviews on RUclips and taking notes!! Thank you very much for sharing your experience. Keep us posted!
@@gardenofgracehomestead3297 no problem. I suggest getting multiple quotes before making the decision. Thanks for watching!
Thank you for this information!!! We are experiencing the same issues!
You are welcome and thank you for watching!
Thank You for posting this video. I have been experiencing the exact same issue with my RS Snaps. I have been having PV link errors since March. Tech crew came out one time in April and replaced a few snaps. Just as you said, a few weeks later the remainder of the snaps went bad and I have been out of service for those PV Links ever since while I am still waiting for another service call.
I am certain they are taking care of all the customers who are making them pay for their solar loans until they fix it. Sounds like that needs to be my next step in effort to get them to my property quicker to solve the issues. They are very backed up so I definitely recommend understanding exactly the scope before they arrive and even call 1 or 2 days before your appointment to verify they have all parts and equipment and ensure they will arrive on schedule. You don't want to get put back in line for another appointment.
I also have the backup battery which has recently errored out. Generac support informed me that they will not be able to help with the battery issue until the PV Link errors are fixed. What a mess!!
Thanks for watching! They finally fixed/ replaced the snaps back at the end of June. Waiting before posting an update.
I’m dealing with the same problems here in SW Florida I bought my generac system a year ago and my system has been down since install a year ago sun tec solar has been out only three times to fix it because they will never pick up their phone and no show appts when they do pick up phone I got my snaps fixed 4 months ago and now they came out and replaced my pv links all of them and a week later it’s back down with a pv link and battery communications error so frustrated and sun tec solar is doing less than pink to fix it I’m seriously thinking about a lawyer. I’m just trying to learn my system to fix it myself do you have any info on rebus communication error and how to test/fix there are to many terrible company’s out there that just take your money when it comes to solar. I’m so frustrated!!
Generac is just as bad as pink energy was. I have had to wait 6 months for a repair and now they have taken away prwview web access so we can't monitor our own system. was told on the phone to just use the phone app which doesn't show all the information needed to make sure the system is working properly. my system hasn't worked properly from day 1. I regret ever having put solar on my home. im not saving any money because it doesn't work. I need to know how to force them to fix the system properly.
Pink Energy is horrible! Thankfully I believe I’ve finally gotten Generac to accept responsibility, but even though Pink says they are “working diligently with customers and Generac to resolve these errors”, they’re simply saying “I refuse to help you, go deal with Generac”. I hope the eventual class action lawsuit brings Pink to ashes!
Have you had your system repaired yet from Generac? Keep me posted. I just posted an update about Pink Energy. Thanks for watching!
TL, where are you going to start your business?
@@TLllllll Im in Fishers IN. Just North of Indianapolis.
Sounds good.
@@JasonWhitakerTheDIYDAD Thank you Jason... Generac found a service, AirPlus out of Northern Virginia, to come out to my house in Winchester, VA. AirPlus claims they replaced all 801s with 802s, but I'm only 66% operational now, and waiting for AirPlus to come back and take another look. I'll be calling them tomorrow. Also, I have agreed to another service through Generac from NovaSource Power to come to my house. That should happen in 2 weeks.
Pink energy filled bankruptcy and closed in September of 2022. We are on our own with their install issues. Zero warranty people. Ain’t it great!
Just got off the phone with Generac . Like you I feel I’m knowledge about my solar energy system. I can’t even get ahold of the JERKS! I called Gererac another one of there local distributors assigned to my account.
My Solar is completely down.
Who installed your system?
I've had the same issue with snaps from Generac. I had my solar installed by Renu Energy Solutions(RES). Once contacting RES they resolved the issue within two months. The techs stated they replaced all the snaps. Currently the system is running as designed.
Hopefully Generac steps up soon and all of the defective snaps get replaced soon. Thanks for the info and for watching!
Ive had Generac for three years and for three years my system has not functioned properly. I am still waiting for Generac to fix it. 100 grand for solar and I am still paying full size electric bills. Ill never buy Generac ever again. I am always down 7 of 32 panels.
Can we talk I still am waiting to get my power home solar fixed should generac pay for there issue
With pink energy closed down now who do you contact for repairs, mine has been down since 1 June 22,
Contact Generac directly. There is a long wait though. Thanks for watching!
Looks like we are on our own. My battery has intermittent error code 7000. They will not let you talk to technical folks unless you are a dealer. generac HAS ABANDONED their owners.
I have error detected on pwcell 2p Inv code how do you fix it
I have never seen a 2p Inv code on my system. My issues state pv lock out.
Me too I'm having issues and the company isn't even finished with the solar on the front I think I should hire a lawyer and the system is showing pwcell 2 p this is bullshit
This is obviously a Generac Problem. Sue Generac not Pink Energy. Why is everybody picking on the Installer? Generac has thrown their partners under the bus. Shame on them. Generac themselves should pick up the tab own the problem and fix all their systems installed. Generac should start over with their relations with their installation partners and fully support their product. What is Generac going to do? Generac's reputation is on the line here, and their stock price has certainly suffered. So maybe they will get what's coming to them? Maybe Generac should get out of the Clean energy business and sell out and the pickup company could manage the PWRcell line better. Might service the consumer better.
Are they still paying your payments? Atleast they taljed with you. My system has been down since june, pink energy will not come out now as they have gone chapter 7. Generac will come out in May 2023...
Pink is history now, they shut down their business. I’m going to try mess with my solar panels myself since nobody will be fixing them anymore.
I thought about that too. I contacted Generac and they have assigned Nova Source Power to fix my system. Contact Generac and see what happens. Thanks for watching!
I was hoping Generac would step forward and help out. Not saying they should be 100% liable for this b.s., but at least find some kinda solution for customers with Generac branded hardware on their homes.
I really thought Generac was more involved with this system than what it appears they're saying. I mean the app and all the equipment says Generac. Pink was just the installation team?
Generac is like "we didn't really know Pink all that well". I thought you guys were partners?
Generac finally called me back and they have assigned Nova Source Power to fix my system. The bad part is that they could not get me scheduled until Feb 2023. Crazy! I hoped this would be better working with a company like Generac.
@@JasonWhitakerTheDIYDAD Just got contacted by the finance company I used. Looks like they're using another solar company to reinspect and test my system. Any additional cost to be covered by the finance company.
Maybe it's going to be Native solar? No ETA though.
Had some of the same problems you've experienced. I think if everything was fully operational, I still wouldn't be achieving my power requirements. Im guessing I would need to double the amount of panels. Not sure.
I feel stupid getting this they installed it and it’s not working they have a problem with the cabinet they said all there inventory backup batteries are bad and it’s not working I’ve been installed like 2 weeks now I just want it off my electric bill is lower than what I’m going to be paying soon 😭 help please someone
Have you scheduled your appointment with your electric conpany yet to start net metering. Even though the battery system is not working, net metering will allow you to send excess energy to the grid. You wont be able to over produce until you net meter. I made the appointment myself as PowerHome was taking too long. Let me know how this works out.
Okay sir I’ll give them a call later today the gentleman is here at the moment trying to fix the battery again for the 3rd time , how soon do you see the pay back is it when it starts to work or after a few years cause that’s the answer I’ve been getting sir
@@tyrrickscott4978 that is not an easy answer. Everyones situation is different when it comes to payback. How big is your solar system? How much is it rated to produce based on the angle of your roof and direction? Are there any obstructions that may block the sun from hitting your roof? Where you are located? How much electricity does your house use? Check out Energy Sage.com. They have a descent calculator to help determine all.of the factors. There are more than I mentioned above.
@@JasonWhitakerTheDIYDAD Tye system is a 70k 18 panels 400w the roof of in a great location it gets all the sun they are no trees blocking it I don’t have power in some parts of me home because of this and it’s big inconvenience I’ll give an update to when the electric company comes and do there thing how is your battery working sir
@@tyrrickscott4978 i chose not to get the battery. 20k for a battery for only 3 breakers didn't make sense to me. I chose more solar panels instead.
Does anyone know of a good lawyer to call about taking them to court
I just posted an update to our situation. Stay in touch and will keep everyone informed of whats going on at this point. Thanks for watching!
Hey Jason, I hope ur system is back up and running by now. One thing to note is that Generac has replaced the old 801 snap rs's with new 802 snap RSS which I hope you have installed now. Thanks for sharing the video.
My system has been in lock out since mid August. Now Pink Energy closed thier doors. I just posted an update to the situation. Thanks for watching!
Well I'm a little South of you but having the same issue but I have called them 98 times But I do need to look at my install and see if they put the snaps that is required on my system I did not know that you can make them pay your payment on your solar panels
They just came out yesterday and replaced old snaps that were not replaced before. The whole system is working now, but want to give it some time before I make an update video. Keep pushing! Thanks for watching
Why would you bore all those holes in your roof , you must want a life time of leaks , for a small benefit.
No leaks. Thanks for watching!
We are having problems Solar, Pink Energy refuses to help.What can we do?No one will help us since our WARRANTY will not be honored. PLEASE HELP US. Thank you
Contact generac directly. Thats what I did and they sent another company out to fix everything. My system has been working as it should since.
@@JasonWhitakerTheDIYDAD how do we contact Generac
Google generac customer support. They have an entire team for pink energy customers
Pink Energy is out of business no other solar company will fix another companies solar system we are still looking for anyone to fix our system
I contacted Generac directly. They have assigned Nova Source Power to fix my system. The bad part is that they could not get me on the schedule until Feb 2023. Hopefully you can get scheduled sooner. Thanks for watching and hope that helps!
I went through the same problem is crazy
They replace my snaps they half faster left bolts out the secure the panels yall wach for that
Pink Energy just went out of business. I just posted an update about it. Thanks for watching!
Pink energy has gone bankrupt and will not warranty your system anymore. My system has been down since feb 2021 and I’m still paying for a non working system due to pv snap links doing bad and squirrels chewing on the wires under the panels. Nobody will touch the system due to all the law suits going out to power home solar / pink energy. They suck!
Thank you, good information to have.
Your welcome. I just posted an update about Pink Energy. Make sure to follow along. Thanks for watching!
Hey can I cancel my lease after my install
I have no idea. I purchased my system, not leased it. Thanks for watching!
What area are you from
Indianapolis, Indiana area
One word my bro, Tesla.
Well, your first mistake was contracting with a “solar power” company.
The only way to reliably have solar installed is to hire a qualified electrical design contractor, and a qualified journeyman electrician. If rooftop, both a structural engineer to ensure your building can easily accept the extra weight, and a good roofer to install all the mounting hardware.
Why the professionals? By using licensed contractors, you have greater legal protections should something go wrong with the install or operation of the system.
This method typically costs around half of what the solar companies charge.
Some would call this hindsight, which it is to some extent. When my wife and I considered putting solar on our previous home, I called my regular electrical contractor for advice. What his design people told me was pretty much what I wrote above.
Also, if you have to take out a loan, you can not afford the system, with its regular maintenance and storm damage, much of which will not be covered by most homeowner policies.
Thank you for the advice. I will look into this when I add onto the system in the future. Appreciate you watching!
$52K will buy a lot of power from the utility. (and you might not get driven crazy) 👀
Can we talk
Sure, how can i help?
@@JasonWhitakerTheDIYDAD how do I get a lawyer to sue generac
You can google consumer protection lawyer in your area. I would start there and ask for a consultation. Is your system still not working?
@@JasonWhitakerTheDIYDAD thank you no they sent out a agent and most up now it just excuses to not finish the job
@Terry Sessions sorry to hear. They sent a third party to fix my system in October. Been working as it should ever since. The company they sent was Nova Source Power.