It’s really sad that limited run has become really greedy and ungrateful to their customers. After doing some research and joining physical game groups on social media outlets I’ve found many other companies including the one you mentioned and I’ve had nothing but great experiences with them . I can’t even get a simple email back from limited run in a timely manner smh …
dude i waited 2 years for a game and it never came. got my refund and learned my lesson. every person i know that pre orders thru them is always dissatisfied.
@@SHUPIRATE1991 I don’t either. People who orders from LRG should do a bit research and realize it’ll take awhile. But for OP’s order to never arrived is quite upsetting. Moreso the point of this video is they messed up his order. Why list something that’s available then not ship it to him. Even after that fact never compensated anything for the screw up. LRG ain’t a tiny company anymore. See the amount of titles they have now, they’re banking. So a little compensation ain’t putting them out of business.
They are terrible. A lot of the good stuff they release from Japanese developers ends up on playasia way cheaper, sometimes with two games bundled together
Your story is basically mine. I’ve been ordering about twice a month for a few years and been having nothing but problems lately. Damaged game cases due to crappy packaging and missing several trading cards from my numbered releases, awful email response times, awful production times, DHL shipping times are god awful. I canceled over $450 worth of preorders the other day and told them I’m done with them due to all this nonsense. My one damaged game I returned, they didn’t refund after telling me they got it. This was after I had asked them to send a replacement which never shipped after 3 weeks of waiting. I waited a week for the refund and still nothing. I reached out yet again and days later they said the refund was not going through to my credit card, but they sure as hell weren’t going to tell me. After I had to go beating down their door about it, they asked for my PayPal address to send me a refund there. They really made no effort to save me as a loyal customer. So done. Oh, and don’t worry about the blind boxes. They send their bottom of the barrel random unsold games for the same price as if you would have bought it when preordering.
FYI....They DO claim if you purchase a newer title with the older games the items WON'T ship until the new title is complete and ready to ship! They DO however recommend on their website to make two separate orders so that you don't have to wait that long for the newer item to be assembled & shipped!
Things definitely have changed a year later because I got my first Limited Run Games collector's edition just fine and in the estimated time they that first quoted me.
I remember ordering Valis collector edition back in early 2022. It took over a whole year for it to finally arrive, and to add insult to injury, another game I ordered by them, Save Me Mr Tako, arrived months earlier even though I ordered that later. Granted it was just the game and not a box full of extra stuff, but that was also around the time the whole Kara Lynne thing happened. I'm fortunate all my orders from them came in but I rather not have to keep risking it and waiting just for some niche expensive as hell physical ports when there are better alternatives, like Play Asia.
I ordered through rondo/castlemania for all my retrobit pre orders it took a year or more. This is common for made to order products. You people are spoiled as fuck.
i agree with you about limited run games.i remember when i used to get my stuff within months not years.from what i remember they dont exactly have a warehouse but were renting 2-3 apartments for their business needs.i still have 2 orders out there from them. they used to be good. hopefully when they get around to releasing the 3rd sam and max ultimate collectors edition i can get it from best buy or amazon or somewhere just so i can complete my set
It’s their rise in popularity. They’ve gotten lazy with packaging, shipping updates, and pricier. Games usually would be $25 and MAYBE $30 now you’re lucky to get a game for $40. Crazy.
Dealing with this company is definite a toxic abusing relationship when it comes to shipping times and sometimes even bait and switching with what is promised. I feel like my hands are tied as a lot of times this is the only way to purchase a North America release for these games. Yeah sometimes you'll get occasional game that is also released in best buy or amazon. But with the wait time is so absurd by the time these other places get their on hands, I'll will have long forgot about it. And I'm too old to track down and keep up with this stuff.
Over a year for my last order. Surprised to find it on my doorstep one day, because they emailed the tracking a week later! Luckily no porch pirates in the area that day, and no rain or snow…
I've ordered two things from LR. Both times, they've arrived not as described/pictured. I ordered the deluxe edition of Panzer Dragoon Remake for Switch within hours of the preorder opening. It took 10 months to finally get it, only to discover that they had dropped the Saturn-style manual from the package without any notification. I had to look back at the original website listing to find a tiny note saying that it was no longer included. (They did offer to ship the manual for free, but I had to see that note request it.) Then I ordered a Toki Tori plush. This one took nearly a year to ship, and when it arrived it was clear that they used cheaper materials than the pictures on the product page depicted. I like the idea of smaller games getting physical releases, but the LR way of operating is too frustrating to deal with again.
Man you have some serious patience… can’t believe it took that long to get a few games. I’ve never ordered from them and definitely won’t at this point
Last order I placed with LRG was Scott Pilgrim on switch with the soundtrack. Took just shy of 2 years to get it. The whole time the album was available and after less than a year the game was supposed to be too. I e-mailed a couple times, especially because I moved in the time it took, and was met with somewhat short and rude responses. In the meantime I ended up getting a PS5 and was able to buy the PS4 version with all the extras and a much lower price on ebay, which I was able to play for months before my LRG purchased arrived.
I was a customer of theirs since day 1. I have purchased hundreds of titles and stopped for many reasons. First, they are not what they stand for anymore. They use to actually be limited. Now, the majority of their games are pre-order. Second, I just recently received a game that I purchased in December 2021. It took 2 years to receive it. All there games take months even years to receive. Third, the majority of the games I purchased from them (PS4 titles) the disc came loose in the case. Why does this bother me? It bothers me because I'm a collector and dont open any of their titles. I buy the same game digital to play. I brought this up to them, and their response was that its the carrier not them. The issue I have its that I purchase alot of games online from Walmart, Target, Bestbuy, even from overseas like Strictly Limited Run Games, and they do not arrive with the disc loose in the case. Last reason is that they dont care about their customers. You try reaching out to them, and they take days even weeks to response. They lost me as a customer because I will never buy from them again or recommend anyone to them for that matter.
I live in UK and super rare usually received in 4 days. There seems to be a hold up with the ps4 / 5 games, not yet sent weeks later . I order stuff from Limited Run and it arrives a year and 3 months later. Why.
@@thegerm574 have also got plenty of games from 'stricktly limited' from Germany. There can be long waits for their special editions but standard games are ready in 4-5 months and they let you know when they will arrive on the site before.
Stopped ordering from them a year ago. Their stuff takes forever to ship, most of the time it arrives damaged, and sometimes I just wouldn't receive anything. I had to fight with them to receive a replacement. I ultimately cancel all my pre-orders and never looked back.
Your video and the comments have made me really anxious. I purchased the prehistoric edition of the Jurassic Park SNEs games, and it was really expensive. So now as a new customer i hope that I won’t have the same experience as you, and everybody in the comment section.
That collection looks very cool. As long as your patient, you’ll get the items you ordered. How long that will take is what no one will ever know. Check out Super Rare games. They have some cool limited release games that ship pretty quick
I only buy limited run games once or twice per year when I really enjoyed a game. Recently I had the choice between buying old Castlevania NES/SNES cartridges for an extravagant price or getting the limited run on switch, I chose the latter. But most of what they sell is garbage.
2nd thing.... The value for collectible edition is awful- it used to be you got an AUDIO CD, Stickers, cards, posters, nice box or something... for an exter 25-30 bux..now that only gets you a box, and posters - 30 extra bux for a collectors box and some posters ? who are you kidding LRG ? Lazy and greedy
Hey Germ! I know LRG have been trying to turn around orders faster. Your situation with the January sale of already produced games is ridiculous. I ordered at that time as well and received my items in 2 different packages but all arrived within a reasonable time. I like the way Super Rare operates where they produce a limited quantity of a game title upfront and then open the ordering process. They are able to fulfill orders in a timely manner.
I think I started ordering from them at the wrong time, (relatively recently compared to most people from what I can tell). Since ordering, I've read & heard so many negative things that I reckon I won't bother again. My first order was the Castlevania collection convention edition. Apparently the shipping company they use got my parcel mixed up with a completely different company's order & I received no game, but someone else's Batman Returns soundtrack LP!!! Reported it to LRG, but by the time they said they could look into it as being lost in the post, all stock had gone, so I missed out on the game & had to get a standard copy from ebay for a higher price than it'd have cost me if LRG's courier had managed to stick the right label on the right package. My second (& I think my last) order was for Radiant Silvergun, back in October last year. Having received an email from LRG saying there will be a delay while they add in an alternative soundtrack, God knows when (if?) that will ever arrive...
I stopped buying games from them right around the time they offered some games for pre-order but the games I wanted were never pre-orders. It was impossible for me to buy a limited game with the bots on their website store checkout. I would hound the website right before they posted the game for sale because I knew the scalpers would buy up all the copies for that particular game right away... and it was a huge inconvenience to drop everything I had to do after work to go on their store at that particular hour of the day. The would have different hours they would sell particular games but I cant not go into work during the day so i would be left to just one time to snatch up that game on their online store front. I would super annoyed that as I added a game instantly when it loaded up on their website and got into the paypal checkout that it would be sold out after I had added it into my cart and hit check out within seconds of the game being posted... This was unacceptable. It's like put more damn copies for sale if you anticipate the games going to be more popular or do another order from the damn factory for another round of that popular game if its popular! They could of kept to the "limited" hipster moniker but it was just stupid that a highly sought after game would be bought out by scalping bots or scalpers also and they never corrected this with their store checkout system or even attempted to do another round of sales of that game in particular to be manufactured. I collect games but I hate that label "game collector" I dont collect games for value, I collect them to play the damn games, and if it was a particular game the developer couldnt get published physically then that's why they went into an agreement with limited run, so make the game more accessible to be bought and not for hipsters who collect games to collect dust, it should be for gamers who play games also. Having to drive out of my city 1 hour one way and waste over 2 hours to buy a game from a scalper slightly priced more then limited run sold it for was annoying. The guy I met was some like senior citizen who didnt even have a passion for games but just flipped comics and video games. This was outrageous considering I was at the checkout with that game added to my cart and nearly processed through paypal. Limited run can go F_U+C:K themselves for wasting a lot of my time. I dont like buying digital media and I avoid it with video games even if it's a great game. There are even pre-order games from limited run I just avoid buying now because they've been cross published so it renders limited bum games useless lol.
I was very pissed as I ordered turtles on the switch at lrg i thought they are the only one bringing out a physical release and then i noticed there is just coming a regular release for it. It was soon available all over and i was still waiting for my copy from lrg and paid even much more money for it !
I just don't like how long they take. Also sometimes their games also get released in the Asian Market on sites like play asia. For example the grandia 1 and 2 collection is on play asia in english.
I ordered PC Big Box Games worth about over 1k$ last year and not one of the 9 items has been shipped so far. Im starting to get a bit suspicious. What is taking them so long?
If you order CEs or LEs they take over a year to arrive because they don't ship until all items that come in the box have been manufactured and ready to go and then even when they arrive at their warehouse they take another few weeks to ship them out
Totally Agree...LRG is not what it used to be...i ordered games before and in 2 to 3 months it arrived (im from Colombia) but last game i ordered with them Dragon star Varnir for Switch has not been sent yet. and i ordered it back on July of 2021. 2 YEARS WAITING and counting.
I’ve ordered games from Limited Run since they started and never had a problem. Probably close to 100 games. They give updates on production and customer service has been flawless. I know everyone wants instant gratification and delivery but that’s always an option.
Definitely agree 100% I had pre-ordered Zombies Ate My Neighbors/Ghoul Patrol Switch version a few years ago. I did it a week before the pre-orders closed and after nearly ten months it was finally shipped and that was after multiple inquires about the order status to begin with. If Limited Run is my only choice for a physical copy of a game I want I'll usually wait until I'm able to get it from Best Buy or Amazon. At least that way I'm sure to get the game within a week or two still never ordering from LR directly ever again.
Never had any issue with LRG. I ordered with them for +5 years. I heard about postal service is really bad in US. They just drop packages in your front yard, wide open, for anyone to pick up. But that doesn't justify issues you mention. We have a cool mail order service here in the netherlands for heavy metal clothes and music called Large Popmerchandising. They are 25 years around and their customer service declined,. But i think a lot has to do with finding good staff for your company. Again, this is no excuse, but surely a struggle for many companies nowadays.
@@thegerm574 You can't say that for sure, for all the negative comments in this sections, there might be 10x more satisfied customers, but as long as they don't comment on RUclips video's like this, you can never say this for sure. Don't make statements you can't verify. I do understand your stand-alone case, and the others in these comments.
@@jengelenmJEN you know nothing and they have way more issues then 10x satisfied customers! You are Wrong! LRG's slow response to solve issues is Trash! Facts!
I'm in the exact same spot as you right now, hundreds of dollars of orders tied up with them, useless copy and paste emails that tell me nothing, 1 year and a half so far for my Castlevania SOTN Ultimate Edition, I guess I have to wait over 2 years!
My one and only time ordering from them was such a frustrating experience that I never used them again, and would never recommend them to anyone. I was so excited for the deluxe Streets of Rage 4. In between when I ordered it to when it shipped, I moved to a different city. I notified them of the change, and it got sent to the old address. Their customer service was so rude and useless, with their big “not our problem” energy and I never got a refund.
I haven’t had this issue yet but have had many other different issues with them. Good choice in games. I have it as well. I love mindless Beat ‘Em Ups!
I'm done with them. The Rocket Knight Adventures I bought arrived a month after everybody else got theirs. And whoever they got to deliver the package, didn't even bother to knock or ring the doorbell and I was in all day. They didn't even bother to attempt to hide it by the car. Just in clear view of everyone. I didn't realise at first it was from Limited Run. Just a plain cardboard box. The print on the cover art on the complete edition looked bad. Like they zoomed in too far printed it and called it a day. Also I recently read this: "Items pre-ordered after April 1, 2023, will no longer contain free trading cards" How cheap can you be? And at the prices that they charge?
Ordered Anodyne 2 from LRG July 2nd, 2023. Status says "now shipping" but an alert on the order says it has not shipped. Says their warehouse is waiting for all iems to arrive. Okaaaayy... It has been in "now shipping" status since December 19th, 2023. It is January 27th, 2024 now. Wtf?
Did you ever get worms Armageddon? Mines has been pending for two months saying it’s ready but hasn’t been shipped. I open a ticket and they gave me a dumb response saying it just wasn’t shipped yet.
Damn man, I'm sorry to hear about your experience. I'll steer clear from ordering directly from them. I don't know how they get their hands on some of these IPs though, I mean... they're bringing back Tomba. That means too much to me, I can't ignore it.
I don't keep up with the release news. Usually by the time I find out something is available on Limited Run Games. It is already sold out. So I've never had the pleasure of buying directly from them.
I simply stopped ordering as much from limited run because of the long wait times and too many mediocre games. I never had items lost but yeah their customer support is a joke. Even bestbuy got sick of them and the long times to get orders. Bestbuy may have stopped ordering from them.
I was one of those idiot’s that ordered a few limited editions from when this all started unfortunately. I just gave up on them and I still haven’t gotten the fowl taste in mouth and my expectations for them was atrocious and I still have yet to find anything that would make me compelled enough to order anything else from! It is to bad really because I had high hopes from them.
Dude, I know how you feel, I've only ordered from them once and it was a pre-order at that and took literally a little over a year to get here, so I totally know the feeling man
I think the complaint you have is mostly to do with limited run production model. Yes super rare gets the games out a lot quicker but the thing is that super makes the games ahead of time and typically they make around 4,000 copys and once they sell out it's pretty much screws over people who would want to buy the game making people go to ebay to track down a copy of the game that might be in the triple digits while limited run strategy is essentially open pre-orders where anyone can purchase the game but the production time frame typically takes a little bit more time I'm sure there is production issues. For an instance If I ever have issues with a game they are usually really good at getting me a replacement of the game
I only order from LRG when they're offering something I _REALLY_ want. For example, they recently announced they'll be making physicals of Persona 3 Portable and Persona 4 Golden and I've already preordered the Grimoire Edition for P3P and waiting for them to put the P4G preorders up. I'm debating whether or not I'll buy the collectors edition for P4G or not, simply because I dont really feel good paying $400 NZD for probably a mediocre collectors edition and wait 10,000 years for it to get here. That being said, Persona 4 Golden is my favorite game of all time, so it will really depend if I see any value in it. If not, I'll settle for the next step down like I did with P3P, as I'm not rich. But throughout the years ive been following LRG, I've really only bought 3 other games from them. They were the Clannad collector's edition (my favorite anime and visual novel of all time), Samurai Jack standard edition and TMNT Shredders Revenge standard and radical edition in which that just arrived like a week ago. But overall, I don't like supporting LRG, due to their anti consumer behavior. But if I see a game I want, then I'll reluctantly cough up the cash for it.
Well, thanks for the video bub, i was just looking to place my first order fod shantae advance, but if their this bad, i won't even bother. I can already feel the itch a decade from now wishing i had that cart though haha
Ordered Trip World for Game Boy, took 10 months to arrive. Terrible quality, pcb is too thick and I can barely insert and remove from an original console due to a death grip, poor cheap bootleg style quality…I can’t even open it to check the pcb due to a non standard gamebit screw used but I doubt it will be a 5volt chip. Not impressed!
The last games I bought from them was Persona 3 and 4 Golden and I bought those because I never played those games pause they will go great with Persona 5
I have learned over time preordering things is usually a recipe for disappointment. Your particular situation is even more frustrating I would assume. I like some of the limited run products, but I just get them through intermediary sources. Usually costs a bit more,but not always. I also have to try to keep my frustration to a minimum.🤣😂
I still but from them but, it's very few now as I'll only buy games I'm really interested in such as the Konami shoot em up bundle and the Castlevania games. Other than those types of games, I'm done as it just takes so long that I forget I even ordered it. It's also kind of sad that they won't cancel our update your orders if it still in the pre-order stage. For example, I pre-ordered Streets of Rage 4, regular edition. A couple of days later, I decided I really want the limited edition so I emailed them to see if they can upgrade it and just charge me the extra money I owe. I never even got a reply from them. I can see if it's past cut off but, not if it's still in the pre-order stage. A good friend of mine ordered 1 game and that was all he could take as it took almost 2 years for him to get his game. As for Super Rare Games, I really like them a lot but, sadly it's LRG that releases most of the games I really enjoy playing.
I have always tried to avoid buying from them, i heard of customers having to wait a couple years for their products. I understand stuff takes time but i dont feel customers should be charged years in advance products, I thought after the company was purchased by a large company (can't remember the name of the company that purchased them) they'd have more money to invest into the company and possibly put them into contact with a better distributor. I did finally break my rule and purchased the High on Life Collectors edition, i hated having to but for people like us who collect physical media we have no choice.
I stopped last year but planned on starting up again, until they fired that one chick for having an independent thought. Some trans chick that looks like Eric from the Tim and Eric Show Great Job, got all but hurt because she liked a comedian and boom... they fired her. The trans chick that complained seriously looked like Eric, when he dresses up in drag for skits. I thought it was him at first. We seriously live in a clown world that suppresses free thought.
Howdy! When you buy games from outside US, is there customs fees? I just pre ordered Tomb Raider from LR. Hope I don't have a bad experience. Should be shipping in Oct. Thanks dude!
I bought a single big purchase from them just to try them out had to wait more than a year. Just got an email early August saying they're going to start shipping the game out soon. It's nearly the end of September and nothing yet. This will be my last purchase from them.
I odered once from limited games, was told sround a month in August in 2023, nothing, then i get an email saying there aiming for January 2024 now. Im sure i might get it sometime never. Never ever again will i shop there, they treat customers like garbage.
It's a shame it's come to this, but there are no other options if you want physical games. I'm going on well over 2 years waiting for an order from Special Reserve Games. It's not just LRG. I've discovered many of my favorite games of the last generation because of LRG, so I can't be too upset about wait times.
They are taking FOREVER with my replacement!!! I was told it would ship out on next support batch.. I opened case August 18th and now its October 23rd. WTF is taking so long to ship a replacement and it took until october 2nd to get approved for the replacement but still not shipped out.... Wtf LRG, GET YOUR ACT TOGETHER!!! They closed case too and I had to just reopen asking why it is not shipped out yet for a replacement!!!!!!! Getting very mad at this slow replacement order after already waiting patiently over a year for production
I just bought the Castlevania Advance Collection for 84.99 and this is the first time I ordered from them. I really hope my experience with them is not as bad as others have said. I understand it takes time to get the product made but I saw that it’ll take 6-8 months to get it…guess I’ll be playing the waiting game
If a company like LRG can't release a physical copy around the same time as the digital version, than it's a no-go for me. The Castlevana Advance collection came out in Sept 2021...It's now 2023, and it will take probably another 6 months after pre-orders closed to even get the thing, for a game that was originally intended to release digitally 3 years ago. :P What drives me up the wall is that i already i paid full price for the digital version. I'm not paying double, or more(in total) just to receive the same exact game i already have, that's finally coming out physically in another 6 months. I'm out. If i can't get a physical copy day one than it's a no-go.
I've reduced a lot of my LRG purchases. I remember them before they became super big an dhad to race to get an prder in because they only made lile 1000-3000 copies or some shit. Getting the Night Trap retro box set, Ys Origins set and the Outlast Collector's Edition was def a fight...then they changed and no longer had to Black Friday rush to the store...but they're at a point where they are too big for their britches and have WAY too muxh they try to work on. I also hate their pricing now and how their Collector's Editions are just boxes within boxes within boxes with very little in terms of worthwhile items. But yeah they just sell spots for hundreds of games and before these really start being made, a hundred more new games are offered...and so they just CONSTANTLY are struggling to not drown under all the unfinished promised games. It's really sloppily done.
Hi. I ordered Castlevania Advance Collection from Limited Run directly and they sent an email update saying it will ship 1st quarter next year. This is fine but on Ebay people are already selling it for much higher price. How did they get it already? And why haven't they shipped mine? I never ordered from them before and i dont think i will again especially after hearng your story which also makes me worried. Thanks for the video.
So for my own curiosity, persona 4 golden is coming out on hard copy and I was wondering if that just buying the game without anything else is remotely alright because I'm really interested
Hey brother! I don't buy from them or from a lot of other limited companies like them. I can preorder for the next month, and if I'm crazy I can pre order for the next 2 months... but a year though? You're gonna take my money real quick and leave in the dark for a year? No way. Now it's either those companies change their business model or it's not gonna last long. Times are changing and money is harder to come by all around the world, people arent gonna give away their money for much more longer! If anyone is reading this : don't be too quick to give your money to those companies, that's the only way to educate them and to have better products for our video games in the long run. Cheers!
I’d rather jus buy the games they sell digital tbh it’s not worth the wait and half the time the game shows up a year and a half later and I have no interest in it anymore tbh so digital is a better option… ( and I don’t like digital at all so if I’m sayin this that’s sayin somethin… )
So, someone stole your item... you didn't receive it, by the time you reported it to LR they had sold out of the item to re-send to you... but they sent out items they did have that you didn't receive and they refunded you items you didn't receive but they are the ones that are terrible? nothing to do with the couriers not delivering your item?
I only bought 1 thing from them and it was that scott pilgrim collectors set. Which took forever to arrive and was delayed like twice I think. I didn't want to deal with them on something new after that. Oh and their customer service sucks. Better chance of talking to a dead person at cemetery than getting someone to respond to an email at LRG.
i waited 2 days shy of 1 year for my shantae pirates curse collectors edition for the ps5, after that i give up on them, no more limited run ordering for me.
It's funny to see the principle of you can have a really great product but if you have really lousy customer service you kill it in action with limited run games and their poor customer service
i never bought anything to LRG but im curious, you said you expent thousand on this store. Speaking in general, what do you think about the quality of their collectors editions?, cheap or good materials, are really well made?, Are they worth what you pay?. Just curious because probably one day ill buy something to them. Thanks!, i hope you get your games soon.
my issue with them is the cards! If you order one of their games you get a card as a throw in but if you you order like 6 games in one order you might get 5-6 cards, 1 or nothing! I get that if you order that many game since they don't all release at the same time it may take a while- so one game that has already been released won't ship for 6 months if its on the same order as a game that release later (they all ship at once) but i guess what is happening is they run out of cards for certain games and by the time the thing ships you are on the losing side. Can't they just set the thing aside with its card until the full order is fulfilled ? Kinda disappointing to wait (in some cases) a year to get an order of 8 games and there are ZERO cards in the box. -
In some cases I prefer just to buy from a reseller on eBay. I live in Australia and I waited 3 years for my game which was Skullgirls 2nd Encore and they emailed me saying it's now out of stock and you can't get it 😂. I know resellers charge more but I find it's not always too expensive than getting it straight from limited run especially here in Australia where LGR charges a ton for shipping. I just try to think that the extra $30 or $50 is so you don't have to deal with LGR BS and I get it in 3 or 5 days not 1 or 2 years
Still waiting on Switch Limited Run #140: Contra Anniversary Collection Ultimate Edition ordered June 2nd 2022 and I would be so mad if they said sorry we don't got it now as scalpers price it way too high Have not tried superraregames but I have tried Premium Edition Games which are way above limited run support wise they will even combine orders for you to save on shipping but limited run says no even tho it takes years for it to ship and should be no issue.
I emailed LRG many, many times, and always got a quick and good answer. They even canceled and re-ordered something for me because i mistakenly ordered a Switch cover for River City Girls instead of the PS4 edition. They changed that ordered in a window of a couple of hours. This was an already paid order, they could have easily said, sorry your mistake, but they didn't. I am extremely satisfied with their email responds service. A lot of these "i hate Limited Run Games" video's pop up the last 2 years. I don't know if it's clickbait or honest video's, but if you buy from them, you should know the games don't come the next day. 2 years is too long, for sure! But i only see this issue pop up with 1 game, the Worms game. I had the same issue with Strictly Limited Games. Waited 2 years for the Turrican Ultimate Collector's Box, but it wasn't manufactured yet. I believe they now ship them instantly. I don't like the limiting factor on SLG or VideoPlusGames (from Canada). At least LRG gives you a determined time window.
Thank you for the comment. If you look at my other videos you will notice I don’t do click bait videos. I alway thought the people were making these kind of videos just made them to hurt the company. Until I experienced myself. As I said in the video I ordered almost $1000 in items from the blow out sale. 2 orders 1 with Switch stuff and blind box’s and a 2nd for PS4 I got the PS4 stuff 6 months laster minus several items including the mystery box’s. I had to place several email to them 2 separate times until I finally got half the order. The other item were no longer available they said. Very disappointed in the company and the way they handled customer service.
I see how folks are mad, however, is it not understood that these production runs could take a long time to receive? I'm only speaking on product availability and not customer service.
I have to disagree with the whole Amazon thing because that’s the only way I did get my limited run PS5 physical shredders revenge. However, I am completely on your side, and if you start a petition, I’m right behind you. Because I’ve been there two times. I think that’s enough. They are terrible to their customers. The fact that I had to get the best customer service through Amazon is insane. The whole point of limited run is to preserve games that are digital, right? Nope. It’s just to get extra money out of collector’s pockets. That’s all it is. I see so much videos on RUclips of naïve collectors, so happy with what they got which is nice, but not what they deserved after doing your research.
I ordered Streets of Rage 4 and I’d say it came within a reasonable timeframe, but was disappointed when it was released in a mass scale; then later got an anniversary edition with DLC…. The second time I ordered from them was for base copies of TMNT Shredder’s Revenge (which arrived damaged) and Blade Runner enhanced edition. That order took over a year to send, I finally received it last week… I got zero replies on comment sections from their posts and multiple emails to customer service with no responses… I’d be okay with the long wait if I could at least get a damn reply or update. The last straw for me was when I found out that they expedited the release of one of their employees over some disgusting freak (by the name purple tinker) who complained about said employee’s political beliefs. This freak advocated for sex with minors and has hunted down and threatened many people. So yeah, I’m done with limited run. If there is a game I have to have, I’ll pay inflated prices on eBay for. At least then I know the product will show up in a reasonable amount of time.
When LRG says "Forever Physical" they mean you'll be waiting forever to get your physical.
So true!
You aren't lying lol
That was a good one, yet it wasn't a joke it was a true statement.
Bet you’re one of those people who would happily pay on credit but moan when you have to pay upfront for things like games from LRG…
But you can’t claim your money back?? How many people suffers this.?
It’s really sad that limited run has become really greedy and ungrateful to their customers. After doing some research and joining physical game groups on social media outlets I’ve found many other companies including the one you mentioned and I’ve had nothing but great experiences with them . I can’t even get a simple email back from limited run in a timely manner smh …
Yep agree. I think they got to big to fast and can’t handle it.
agree
dude i waited 2 years for a game and it never came. got my refund and learned my lesson. every person i know that pre orders thru them is always dissatisfied.
I’m with you. I ordered Worms almost 2 years ago
I’ve heard they take a long time but 2 yrs? Wow. Mighty pissed that it never came either. 🤦🏻♂️
I have ordered literally over 100 titles from them. I expect to wait and every item has been delivered. I guess I am more patient than others
@@SHUPIRATE1991 I don’t either. People who orders from LRG should do a bit research and realize it’ll take awhile. But for OP’s order to never arrived is quite upsetting. Moreso the point of this video is they messed up his order. Why list something that’s available then not ship it to him. Even after that fact never compensated anything for the screw up. LRG ain’t a tiny company anymore. See the amount of titles they have now, they’re banking. So a little compensation ain’t putting them out of business.
Over 75 games, never had a problem.
They are terrible. A lot of the good stuff they release from Japanese developers ends up on playasia way cheaper, sometimes with two games bundled together
I stopped doing business with LRG a couple years ago, when they fired their employee for “wrong think”.
Haha that wasn't even a year ago yet.
Ditto. Haven't so much as looked at their offerings since that debacle.
Wrong think?
Your story is basically mine. I’ve been ordering about twice a month for a few years and been having nothing but problems lately. Damaged game cases due to crappy packaging and missing several trading cards from my numbered releases, awful email response times, awful production times, DHL shipping times are god awful. I canceled over $450 worth of preorders the other day and told them I’m done with them due to all this nonsense. My one damaged game I returned, they didn’t refund after telling me they got it. This was after I had asked them to send a replacement which never shipped after 3 weeks of waiting. I waited a week for the refund and still nothing. I reached out yet again and days later they said the refund was not going through to my credit card, but they sure as hell weren’t going to tell me. After I had to go beating down their door about it, they asked for my PayPal address to send me a refund there. They really made no effort to save me as a loyal customer. So done. Oh, and don’t worry about the blind boxes. They send their bottom of the barrel random unsold games for the same price as if you would have bought it when preordering.
I remember when I ordered Gris from them, paid a small fortune, a year later some other company releases it for a fraction of the cost
FYI....They DO claim if you purchase a newer title with the older games the items WON'T ship until the new title is complete and ready to ship! They DO however recommend on their website to make two separate orders so that you don't have to wait that long for the newer item to be assembled & shipped!
Yes but they charge enough for shipping…
Limited run games is trash ……
Things definitely have changed a year later because I got my first Limited Run Games collector's edition just fine and in the estimated time they that first quoted me.
I remember ordering Valis collector edition back in early 2022. It took over a whole year for it to finally arrive, and to add insult to injury, another game I ordered by them, Save Me Mr Tako, arrived months earlier even though I ordered that later. Granted it was just the game and not a box full of extra stuff, but that was also around the time the whole Kara Lynne thing happened. I'm fortunate all my orders from them came in but I rather not have to keep risking it and waiting just for some niche expensive as hell physical ports when there are better alternatives, like Play Asia.
I think my copy took that long too.
I stopped ordering from them too long time ago.
I ordered through rondo/castlemania for all my retrobit pre orders it took a year or more. This is common for made to order products. You people are spoiled as fuck.
i agree with you about limited run games.i remember when i used to get my stuff within months not years.from what i remember they dont exactly have a warehouse but were renting 2-3 apartments for their business needs.i still have 2 orders out there from them. they used to be good. hopefully when they get around to releasing the 3rd sam and max ultimate collectors edition i can get it from best buy or amazon or somewhere just so i can complete my set
It’s their rise in popularity. They’ve gotten lazy with packaging, shipping updates, and pricier. Games usually would be $25 and MAYBE $30 now you’re lucky to get a game for $40. Crazy.
they probably have customers who have died before getting items
OMG lmao
I think that it will be my case, I'm really ill rn and my game will come in 6 months
Dealing with this company is definite a toxic abusing relationship when it comes to shipping times and sometimes even bait and switching with what is promised. I feel like my hands are tied as a lot of times this is the only way to purchase a North America release for these games. Yeah sometimes you'll get occasional game that is also released in best buy or amazon. But with the wait time is so absurd by the time these other places get their on hands, I'll will have long forgot about it. And I'm too old to track down and keep up with this stuff.
one of the worst companies in the gaming space, I avoid them as much as possible
Over a year for my last order. Surprised to find it on my doorstep one day, because they emailed the tracking a week later! Luckily no porch pirates in the area that day, and no rain or snow…
Lucky guy. I got a tracking # but it never shipped
I've ordered two things from LR. Both times, they've arrived not as described/pictured. I ordered the deluxe edition of Panzer Dragoon Remake for Switch within hours of the preorder opening. It took 10 months to finally get it, only to discover that they had dropped the Saturn-style manual from the package without any notification. I had to look back at the original website listing to find a tiny note saying that it was no longer included. (They did offer to ship the manual for free, but I had to see that note request it.) Then I ordered a Toki Tori plush. This one took nearly a year to ship, and when it arrived it was clear that they used cheaper materials than the pictures on the product page depicted. I like the idea of smaller games getting physical releases, but the LR way of operating is too frustrating to deal with again.
I get it man wait until you see the next video I’m making. One of my last items was finally shipped.
Man you have some serious patience… can’t believe it took that long to get a few games. I’ve never ordered from them and definitely won’t at this point
Last order I placed with LRG was Scott Pilgrim on switch with the soundtrack. Took just shy of 2 years to get it. The whole time the album was available and after less than a year the game was supposed to be too. I e-mailed a couple times, especially because I moved in the time it took, and was met with somewhat short and rude responses. In the meantime I ended up getting a PS5 and was able to buy the PS4 version with all the extras and a much lower price on ebay, which I was able to play for months before my LRG purchased arrived.
So sad I remember that. And to this day I still see copy’s at Best Buy
I was a customer of theirs since day 1. I have purchased hundreds of titles and stopped for many reasons.
First, they are not what they stand for anymore. They use to actually be limited. Now, the majority of their games are pre-order.
Second, I just recently received a game that I purchased in December 2021. It took 2 years to receive it. All there games take months even years to receive.
Third, the majority of the games I purchased from them (PS4 titles) the disc came loose in the case. Why does this bother me? It bothers me because I'm a collector and dont open any of their titles. I buy the same game digital to play. I brought this up to them, and their response was that its the carrier not them. The issue I have its that I purchase alot of games online from Walmart, Target, Bestbuy, even from overseas like Strictly Limited Run Games, and they do not arrive with the disc loose in the case.
Last reason is that they dont care about their customers. You try reaching out to them, and they take days even weeks to response. They lost me as a customer because I will never buy from them again or recommend anyone to them for that matter.
I live in UK and super rare usually received in 4 days. There seems to be a hold up with the ps4 / 5 games, not yet sent weeks later . I order stuff from Limited Run and it arrives a year and 3 months later. Why.
Lol. It’s just ridiculous. I’m now just going to support Super Rare.
@@thegerm574 have also got plenty of games from 'stricktly limited' from Germany. There can be long waits for their special editions but standard games are ready in 4-5 months and they let you know when they will arrive on the site before.
and to cap it off, i got charged custom fees on top of that, i did end up getting that back finally
Stopped ordering from them a year ago. Their stuff takes forever to ship, most of the time it arrives damaged, and sometimes I just wouldn't receive anything. I had to fight with them to receive a replacement.
I ultimately cancel all my pre-orders and never looked back.
Agreed! I also ended my purchase run with them too. I waited almost two years for one game. Pathetic
Your video and the comments have made me really anxious. I purchased the prehistoric edition of the Jurassic Park SNEs games, and it was really expensive. So now as a new customer i hope that I won’t have the same experience as you, and everybody in the comment section.
That collection looks very cool. As long as your patient, you’ll get the items you ordered. How long that will take is what no one will ever know. Check out Super Rare games. They have some cool limited release games that ship pretty quick
I only buy limited run games once or twice per year when I really enjoyed a game. Recently I had the choice between buying old Castlevania NES/SNES cartridges for an extravagant price or getting the limited run on switch, I chose the latter.
But most of what they sell is garbage.
Did you see they are making Plumber don’t wear ties. What a joke.
I like how your done with them but are super happy about almost every game you got.
I was always happy about the quality of the product just happy with the customer service.
2nd thing.... The value for collectible edition is awful- it used to be you got an AUDIO CD, Stickers, cards, posters, nice box or something... for an exter 25-30 bux..now that only gets you a box, and posters - 30 extra bux for a collectors box and some posters ? who are you kidding LRG ? Lazy and greedy
Hey Germ! I know LRG have been trying to turn around orders faster. Your situation with the January sale of already produced games is ridiculous. I ordered at that time as well and received my items in 2 different packages but all arrived within a reasonable time. I like the way Super Rare operates where they produce a limited quantity of a game title upfront and then open the ordering process. They are able to fulfill orders in a timely manner.
I think I started ordering from them at the wrong time, (relatively recently compared to most people from what I can tell). Since ordering, I've read & heard so many negative things that I reckon I won't bother again.
My first order was the Castlevania collection convention edition. Apparently the shipping company they use got my parcel mixed up with a completely different company's order & I received no game, but someone else's Batman Returns soundtrack LP!!!
Reported it to LRG, but by the time they said they could look into it as being lost in the post, all stock had gone, so I missed out on the game & had to get a standard copy from ebay for a higher price than it'd have cost me if LRG's courier had managed to stick the right label on the right package.
My second (& I think my last) order was for Radiant Silvergun, back in October last year. Having received an email from LRG saying there will be a delay while they add in an alternative soundtrack, God knows when (if?) that will ever arrive...
I stopped buying games from them right around the time they offered some games for pre-order but the games I wanted were never pre-orders.
It was impossible for me to buy a limited game with the bots on their website store checkout. I would hound the website right before they posted the game for sale because I knew the scalpers would buy up all the copies for that particular game right away... and it was a huge inconvenience to drop everything I had to do after work to go on their store at that particular hour of the day.
The would have different hours they would sell particular games but I cant not go into work during the day so i would be left to just one time to snatch up that game on their online store front. I would super annoyed that as I added a game instantly when it loaded up on their website and got into the paypal checkout that it would be sold out after I had added it into my cart and hit check out within seconds of the game being posted... This was unacceptable. It's like put more damn copies for sale if you anticipate the games going to be more popular or do another order from the damn factory for another round of that popular game if its popular! They could of kept to the "limited" hipster moniker but it was just stupid that a highly sought after game would be bought out by scalping bots or scalpers also and they never corrected this with their store checkout system or even attempted to do another round of sales of that game in particular to be manufactured. I collect games but I hate that label "game collector" I dont collect games for value, I collect them to play the damn games, and if it was a particular game the developer couldnt get published physically then that's why they went into an agreement with limited run, so make the game more accessible to be bought and not for hipsters who collect games to collect dust, it should be for gamers who play games also.
Having to drive out of my city 1 hour one way and waste over 2 hours to buy a game from a scalper slightly priced more then limited run sold it for was annoying. The guy I met was some like senior citizen who didnt even have a passion for games but just flipped comics and video games. This was outrageous considering I was at the checkout with that game added to my cart and nearly processed through paypal. Limited run can go F_U+C:K themselves for wasting a lot of my time.
I dont like buying digital media and I avoid it with video games even if it's a great game. There are even pre-order games from limited run I just avoid buying now because they've been cross published so it renders limited bum games useless lol.
I was very pissed as I ordered turtles on the switch at lrg i thought they are the only one bringing out a physical release and then i noticed there is just coming a regular release for it. It was soon available all over and i was still waiting for my copy from lrg and paid even much more money for it !
I just don't like how long they take. Also sometimes their games also get released in the Asian Market on sites like play asia. For example the grandia 1 and 2 collection is on play asia in english.
I just bought a couple limited run games and it says it’s coming in August
I ordered a game last August and still haven't received it. No refunds. Yeah they blow
I ordered PC Big Box Games worth about over 1k$ last year and not one of the 9 items has been shipped so far. Im starting to get a bit suspicious. What is taking them so long?
If you order CEs or LEs they take over a year to arrive because they don't ship until all items that come in the box have been manufactured and ready to go and then even when they arrive at their warehouse they take another few weeks to ship them out
Totally Agree...LRG is not what it used to be...i ordered games before and in 2 to 3 months it arrived (im from Colombia) but last game i ordered with them Dragon star Varnir for Switch has not been sent yet. and i ordered it back on July of 2021. 2 YEARS WAITING and counting.
Same issue here. I ordered the Worms Armageddon game and it arrived 2 years later. It was the longest preorder I made in my life.
I’ve ordered games from Limited Run since they started and never had a problem. Probably close to 100 games. They give updates on production and customer service has been flawless. I know everyone wants instant gratification and delivery but that’s always an option.
1-2 years plus waiting on a game is hardly instant gratification
Definitely agree 100% I had pre-ordered Zombies Ate My Neighbors/Ghoul Patrol Switch version a few years ago. I did it a week before the pre-orders closed and after nearly ten months it was finally shipped and that was after multiple inquires about the order status to begin with. If Limited Run is my only choice for a physical copy of a game I want I'll usually wait until I'm able to get it from Best Buy or Amazon. At least that way I'm sure to get the game within a week or two still never ordering from LR directly ever again.
Never had any issue with LRG. I ordered with them for +5 years. I heard about postal service is really bad in US. They just drop packages in your front yard, wide open, for anyone to pick up. But that doesn't justify issues you mention. We have a cool mail order service here in the netherlands for heavy metal clothes and music called Large Popmerchandising. They are 25 years around and their customer service declined,. But i think a lot has to do with finding good staff for your company. Again, this is no excuse, but surely a struggle for many companies nowadays.
Your lucky you haven’t had issues. I wish I didn’t. Read the comments it’s crazy they are horrible at fixing things.
@@thegerm574 You can't say that for sure, for all the negative comments in this sections, there might be 10x more satisfied customers, but as long as they don't comment on RUclips video's like this, you can never say this for sure. Don't make statements you can't verify. I do understand your stand-alone case, and the others in these comments.
@@jengelenmJEN you know nothing and they have way more issues then 10x satisfied customers! You are Wrong!
LRG's slow response to solve issues is Trash! Facts!
I'm in the exact same spot as you right now, hundreds of dollars of orders tied up with them, useless copy and paste emails that tell me nothing, 1 year and a half so far for my Castlevania SOTN Ultimate Edition, I guess I have to wait over 2 years!
My one and only time ordering from them was such a frustrating experience that I never used them again, and would never recommend them to anyone.
I was so excited for the deluxe Streets of Rage 4. In between when I ordered it to when it shipped, I moved to a different city. I notified them of the change, and it got sent to the old address.
Their customer service was so rude and useless, with their big “not our problem” energy and I never got a refund.
I haven’t had this issue yet but have had many other different issues with them. Good choice in games. I have it as well. I love mindless Beat ‘Em Ups!
I'm done with them. The Rocket Knight Adventures I bought arrived a month after everybody else got theirs. And whoever they got to deliver the package, didn't even bother to knock or ring the doorbell and I was in all day. They didn't even bother to attempt to hide it by the car. Just in clear view of everyone.
I didn't realise at first it was from Limited Run. Just a plain cardboard box. The print on the cover art on the complete edition looked bad. Like they zoomed in too far printed it and called it a day.
Also I recently read this:
"Items pre-ordered after April 1, 2023, will no longer contain free trading cards"
How cheap can you be? And at the prices that they charge?
Thanks for the warning. Was tempted to order, but I'll skip it completely.
Ordered Anodyne 2 from LRG July 2nd, 2023. Status says "now shipping" but an alert on the order says it has not shipped. Says their warehouse is waiting for all iems to arrive. Okaaaayy... It has been in "now shipping" status since December 19th, 2023. It is January 27th, 2024 now. Wtf?
Did you ever get worms Armageddon? Mines has been pending for two months saying it’s ready but hasn’t been shipped. I open a ticket and they gave me a dumb response saying it just wasn’t shipped yet.
Nope still don’t have it. But they shipped TMNT
@@thegerm574 well at least im not the only one waiting on it.
Damn man, I'm sorry to hear about your experience. I'll steer clear from ordering directly from them. I don't know how they get their hands on some of these IPs though, I mean... they're bringing back Tomba. That means too much to me, I can't ignore it.
I get it man. I’m sure you will get it.
I don't keep up with the release news. Usually by the time I find out something is available on Limited Run Games. It is already sold out. So I've never had the pleasure of buying directly from them.
I simply stopped ordering as much from limited run because of the long wait times and too many mediocre games. I never had items lost but yeah their customer support is a joke. Even bestbuy got sick of them and the long times to get orders. Bestbuy may have stopped ordering from them.
I've been waiting for my carrion vhs limited edition for 9 months.
Thanks the heads up on super rare games selling PS4-5 games.
I was one of those idiot’s that ordered a few limited editions from when this all started unfortunately. I just gave up on them and I still haven’t gotten the fowl taste in mouth and my expectations for them was atrocious and I still have yet to find anything that would make me compelled enough to order anything else from! It is to bad really because I had high hopes from them.
Dude, I know how you feel, I've only ordered from them once and it was a pre-order at that and took literally a little over a year to get here, so I totally know the feeling man
I think the complaint you have is mostly to do with limited run production model. Yes super rare gets the games out a lot quicker but the thing is that super makes the games ahead of time and typically they make around 4,000 copys and once they sell out it's pretty much screws over people who would want to buy the game making people go to ebay to track down a copy of the game that might be in the triple digits while limited run strategy is essentially open pre-orders where anyone can purchase the game but the production time frame typically takes a little bit more time I'm sure there is production issues. For an instance If I ever have issues with a game they are usually really good at getting me a replacement of the game
I only order from LRG when they're offering something I _REALLY_ want. For example, they recently announced they'll be making physicals of Persona 3 Portable and Persona 4 Golden and I've already preordered the Grimoire Edition for P3P and waiting for them to put the P4G preorders up. I'm debating whether or not I'll buy the collectors edition for P4G or not, simply because I dont really feel good paying $400 NZD for probably a mediocre collectors edition and wait 10,000 years for it to get here. That being said, Persona 4 Golden is my favorite game of all time, so it will really depend if I see any value in it. If not, I'll settle for the next step down like I did with P3P, as I'm not rich. But throughout the years ive been following LRG, I've really only bought 3 other games from them. They were the Clannad collector's edition (my favorite anime and visual novel of all time), Samurai Jack standard edition and TMNT Shredders Revenge standard and radical edition in which that just arrived like a week ago. But overall, I don't like supporting LRG, due to their anti consumer behavior. But if I see a game I want, then I'll reluctantly cough up the cash for it.
How long did it take the 3 things you bought from them? I've been looking at persona 4 golden too since ive got the physical for p5r and gonna get p3r
Well, thanks for the video bub, i was just looking to place my first order fod shantae advance, but if their this bad, i won't even bother. I can already feel the itch a decade from now wishing i had that cart though haha
I just pre-ordered Alien Isolation thru them, because I absolutely love that game. First order ever with them, and I am getting very nervous.
I thought about getting it myself. I’m just going to wait to see it on the shelf at Best Buy.
Ordered Trip World for Game Boy, took 10 months to arrive. Terrible quality, pcb is too thick and I can barely insert and remove from an original console due to a death grip, poor cheap bootleg style quality…I can’t even open it to check the pcb due to a non standard gamebit screw used but I doubt it will be a 5volt chip. Not impressed!
The last games I bought from them was Persona 3 and 4 Golden and I bought those because I never played those games pause they will go great with Persona 5
I have learned over time preordering things is usually a recipe for disappointment. Your particular situation is even more frustrating I would assume. I like some of the limited run products, but I just get them through intermediary sources. Usually costs a bit more,but not always. I also have to try to keep my frustration to a minimum.🤣😂
I saw an interview with the creator, I'm wondering if youve seen it and if you still feel this way? Just curious thanks.
I still but from them but, it's very few now as I'll only buy games I'm really interested in such as the Konami shoot em up bundle and the Castlevania games. Other than those types of games, I'm done as it just takes so long that I forget I even ordered it. It's also kind of sad that they won't cancel our update your orders if it still in the pre-order stage. For example, I pre-ordered Streets of Rage 4, regular edition. A couple of days later, I decided I really want the limited edition so I emailed them to see if they can upgrade it and just charge me the extra money I owe. I never even got a reply from them. I can see if it's past cut off but, not if it's still in the pre-order stage. A good friend of mine ordered 1 game and that was all he could take as it took almost 2 years for him to get his game. As for Super Rare Games, I really like them a lot but, sadly it's LRG that releases most of the games I really enjoy playing.
I have always tried to avoid buying from them, i heard of customers having to wait a couple years for their products. I understand stuff takes time but i dont feel customers should be charged years in advance products, I thought after the company was purchased by a large company (can't remember the name of the company that purchased them) they'd have more money to invest into the company and possibly put them into contact with a better distributor. I did finally break my rule and purchased the High on Life Collectors edition, i hated having to but for people like us who collect physical media we have no choice.
I Love Shopping with Amazon Prime
I stopped last year but planned on starting up again, until they fired that one chick for having an independent thought. Some trans chick that looks like Eric from the Tim and Eric Show Great Job, got all but hurt because she liked a comedian and boom... they fired her.
The trans chick that complained seriously looked like Eric, when he dresses up in drag for skits. I thought it was him at first. We seriously live in a clown world that suppresses free thought.
Howdy! When you buy games from outside US, is there customs fees? I just pre ordered Tomb Raider from LR. Hope I don't have a bad experience. Should be shipping in Oct. Thanks dude!
I bought a single big purchase from them just to try them out had to wait more than a year. Just got an email early August saying they're going to start shipping the game out soon. It's nearly the end of September and nothing yet. This will be my last purchase from them.
I odered once from limited games, was told sround a month in August in 2023, nothing, then i get an email saying there aiming for January 2024 now. Im sure i might get it sometime never. Never ever again will i shop there, they treat customers like garbage.
The best way to get LRG is to buy them from VGP which is a much better experience with free ship.
It's a shame it's come to this, but there are no other options if you want physical games. I'm going on well over 2 years waiting for an order from Special Reserve Games. It's not just LRG. I've discovered many of my favorite games of the last generation because of LRG, so I can't be too upset about wait times.
Try Super Rare they come in about 2 weeks.
Play Asia NO
They are taking FOREVER with my replacement!!!
I was told it would ship out on next support batch.. I opened case August 18th and now its October 23rd. WTF is taking so long to ship a replacement and it took until october 2nd to get approved for the replacement but still not shipped out....
Wtf LRG, GET YOUR ACT TOGETHER!!!
They closed case too and I had to just reopen asking why it is not shipped out yet for a replacement!!!!!!! Getting very mad at this slow replacement order after already waiting patiently over a year for production
Yep sounds like your dealing with Limited Run
@@thegerm574 😵😵💫
I just bought the Castlevania Advance Collection for 84.99 and this is the first time I ordered from them. I really hope my experience with them is not as bad as others have said. I understand it takes time to get the product made but I saw that it’ll take 6-8 months to get it…guess I’ll be playing the waiting game
If a company like LRG can't release a physical copy around the same time as the digital version, than it's a no-go for me. The Castlevana Advance collection came out in Sept 2021...It's now 2023, and it will take probably another 6 months after pre-orders closed to even get the thing, for a game that was originally intended to release digitally 3 years ago. :P
What drives me up the wall is that i already i paid full price for the digital version. I'm not paying double, or more(in total) just to receive the same exact game i already have, that's finally coming out physically in another 6 months. I'm out. If i can't get a physical copy day one than it's a no-go.
I've reduced a lot of my LRG purchases. I remember them before they became super big an dhad to race to get an prder in because they only made lile 1000-3000 copies or some shit. Getting the Night Trap retro box set, Ys Origins set and the Outlast Collector's Edition was def a fight...then they changed and no longer had to Black Friday rush to the store...but they're at a point where they are too big for their britches and have WAY too muxh they try to work on. I also hate their pricing now and how their Collector's Editions are just boxes within boxes within boxes with very little in terms of worthwhile items.
But yeah they just sell spots for hundreds of games and before these really start being made, a hundred more new games are offered...and so they just CONSTANTLY are struggling to not drown under all the unfinished promised games. It's really sloppily done.
Hi. I ordered Castlevania Advance Collection from Limited Run directly and they sent an email update saying it will ship 1st quarter next year. This is fine but on Ebay people are already selling it for much higher price. How did they get it already? And why haven't they shipped mine? I never ordered from them before and i dont think i will again especially after hearng your story which also makes me worried. Thanks for the video.
Id just buy limited run games from retail not on the actual limited run site
Well, now I just hope none of their practices messes up with the Carbon Engine games they announced...
So for my own curiosity, persona 4 golden is coming out on hard copy and I was wondering if that just buying the game without anything else is remotely alright because I'm really interested
Hey brother!
I don't buy from them or from a lot of other limited companies like them. I can preorder for the next month, and if I'm crazy I can pre order for the next 2 months... but a year though? You're gonna take my money real quick and leave in the dark for a year? No way.
Now it's either those companies change their business model or it's not gonna last long. Times are changing and money is harder to come by all around the world, people arent gonna give away their money for much more longer!
If anyone is reading this : don't be too quick to give your money to those companies, that's the only way to educate them and to have better products for our video games in the long run. Cheers!
I live in Europe and the task and the shipping cost makes games twice the price!
You should have kids that get mad about a video game company. Do you have kids?
Yes I do. What’s that have to do with the video? Please enlighten me.
I’d rather jus buy the games they sell digital tbh it’s not worth the wait and half the time the game shows up a year and a half later and I have no interest in it anymore tbh so digital is a better option… ( and I don’t like digital at all so if I’m sayin this that’s sayin somethin… )
So, someone stole your item... you didn't receive it, by the time you reported it to LR they had sold out of the item to re-send to you... but they sent out items they did have that you didn't receive and they refunded you items you didn't receive but they are the ones that are terrible? nothing to do with the couriers not delivering your item?
I only bought 1 thing from them and it was that scott pilgrim collectors set. Which took forever to arrive and was delayed like twice I think. I didn't want to deal with them on something new after that. Oh and their customer service sucks. Better chance of talking to a dead person at cemetery than getting someone to respond to an email at LRG.
They really suck. Lied about Quake having a manual and take an eternity to get anything produced but are very fast to take your money.
So true
i waited 2 days shy of 1 year for my shantae pirates curse collectors edition for the ps5, after that i give up on them, no more limited run ordering for me.
Check Best Buy
It's funny to see the principle of you can have a really great product but if you have really lousy customer service you kill it in action with limited run games and their poor customer service
i never bought anything to LRG but im curious, you said you expent thousand on this store.
Speaking in general, what do you think about the quality of their collectors editions?, cheap or good materials, are really well made?, Are they worth what you pay?.
Just curious because probably one day ill buy something to them.
Thanks!, i hope you get your games soon.
Here watch this. ruclips.net/video/x57GP_0jpXQ/видео.htmlsi=NwO42xHYbr7fR61G
my issue with them is the cards! If you order one of their games you get a card as a throw in but if you you order like 6 games in one order you might get 5-6 cards, 1 or nothing! I get that if you order that many game since they don't all release at the same time it may take a while- so one game that has already been released won't ship for 6 months if its on the same order as a game that release later (they all ship at once) but i guess what is happening is they run out of cards for certain games and by the time the thing ships you are on the losing side. Can't they just set the thing aside with its card until the full order is fulfilled ? Kinda disappointing to wait (in some cases) a year to get an order of 8 games and there are ZERO cards in the box. -
In some cases I prefer just to buy from a reseller on eBay. I live in Australia and I waited 3 years for my game which was Skullgirls 2nd Encore and they emailed me saying it's now out of stock and you can't get it 😂.
I know resellers charge more but I find it's not always too expensive than getting it straight from limited run especially here in Australia where LGR charges a ton for shipping. I just try to think that the extra $30 or $50 is so you don't have to deal with LGR BS and I get it in 3 or 5 days not 1 or 2 years
Still waiting on Switch Limited Run #140: Contra Anniversary Collection Ultimate Edition ordered June 2nd 2022 and I would be so mad if they said sorry we don't got it now as scalpers price it way too high Have not tried superraregames but I have tried Premium Edition Games which are way above limited run support wise they will even combine orders for you to save on shipping but limited run says no even tho it takes years for it to ship and should be no issue.
I bought a product from them 1.5 years ago. Still waiting for this day, and my money 🤣😂🤣🤣 still waiting for it also.
I emailed LRG many, many times, and always got a quick and good answer. They even canceled and re-ordered something for me because i mistakenly ordered a Switch cover for River City Girls instead of the PS4 edition. They changed that ordered in a window of a couple of hours. This was an already paid order, they could have easily said, sorry your mistake, but they didn't. I am extremely satisfied with their email responds service. A lot of these "i hate Limited Run Games" video's pop up the last 2 years. I don't know if it's clickbait or honest video's, but if you buy from them, you should know the games don't come the next day. 2 years is too long, for sure! But i only see this issue pop up with 1 game, the Worms game. I had the same issue with Strictly Limited Games. Waited 2 years for the Turrican Ultimate Collector's Box, but it wasn't manufactured yet. I believe they now ship them instantly. I don't like the limiting factor on SLG or VideoPlusGames (from Canada). At least LRG gives you a determined time window.
Thank you for the comment. If you look at my other videos you will notice I don’t do click bait videos. I alway thought the people were making these kind of videos just made them to hurt the company. Until I experienced myself. As I said in the video I ordered almost $1000 in items from the blow out sale. 2 orders 1 with Switch stuff and blind box’s and a 2nd for PS4 I got the PS4 stuff 6 months laster minus several items including the mystery box’s. I had to place several email to them 2 separate times until I finally got half the order. The other item were no longer available they said. Very disappointed in the company and the way they handled customer service.
Why don’t you by limited run games from macarie you can even give the seller an offer
I see how folks are mad, however, is it not understood that these production runs could take a long time to receive? I'm only speaking on product availability and not customer service.
"I'm done with Limited Run" and then 2 seconds later saying you'll buy from them again is spineless man. You have a spending problem
You can´t have ordered Freedom Finger for Switch at LRG. The Release came out at Super Rare Games...
Sometimes they release the same games. I got it on PS4 from LRG
I have to disagree with the whole Amazon thing because that’s the only way I did get my limited run PS5 physical shredders revenge. However, I am completely on your side, and if you start a petition, I’m right behind you. Because I’ve been there two times. I think that’s enough. They are terrible to their customers. The fact that I had to get the best customer service through Amazon is insane. The whole point of limited run is to preserve games that are digital, right? Nope. It’s just to get extra money out of collector’s pockets. That’s all it is. I see so much videos on RUclips of naïve collectors, so happy with what they got which is nice, but not what they deserved after doing your research.
2 years ago? Man can't you just get the money back. I can't imagine waiting that long for something. I mean just forget it.
I ordered Streets of Rage 4 and I’d say it came within a reasonable timeframe, but was disappointed when it was released in a mass scale; then later got an anniversary edition with DLC….
The second time I ordered from them was for base copies of TMNT Shredder’s Revenge (which arrived damaged) and Blade Runner enhanced edition. That order took over a year to send, I finally received it last week… I got zero replies on comment sections from their posts and multiple emails to customer service with no responses… I’d be okay with the long wait if I could at least get a damn reply or update.
The last straw for me was when I found out that they expedited the release of one of their employees over some disgusting freak (by the name purple tinker) who complained about said employee’s political beliefs. This freak advocated for sex with minors and has hunted down and threatened many people.
So yeah, I’m done with limited run.
If there is a game I have to have, I’ll pay inflated prices on eBay for. At least then I know the product will show up in a reasonable amount of time.