Why the back glass window does not open on the new highlander back door
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- Опубликовано: 18 фев 2020
- Describing the reason that the glass window was switched form being able to be opened to being sealed. Toyota's answer. Rear liftgate has lost the ability to have the glass open. This is The reason why.
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In other words, some owners’ incompetence and the negative image of having too many complaints caused Toyota to change its popular design.
I believe it goes against the reliability rating when you bring vehicles in. Realistically it is more of a salesman issue either not knowing their product or not telling the customer.
So stupid customer's that don't read operation manuals, caused Toyota to stop a perfectly good option to be there on the tailgate of the Highlander??? Hmmm??
Probably the same reason to stop making an option for standard transmissions.. LOL 😀
More like they want to save cost on production. And then you tell people it opens 2 seconds faster? What a load of crap.
Dashboard light would inform the uniformed.
The ability to open the window is my favorite feature on the car, when going on road trips we could organize and stuff items in it without having tailgate open, will not upgrade until it comes back.
i like the back glass opening as well
Sounds like a decision congress would make! 😄Favor stupidity!
I find it hard to believe the number one complaint was the gate vs the outdated Etune/dashboard system. And its clear you are in sales, that was a lot of words to get to the point :-)
It is the top complaint on the service drive.
Totally agree.. the window was awesome.. Etune sucked!
there are several reasons that can cause the rear gate to not go up on the 2018
That was one of my favorite features on the Highlander having something in my hand watching Everybody opening their tailgate and I just pop a window throw it in the back and keep it moving that was like the spotlight. I traded in the 18 and got the 2021 2 Days in and then I noticed it wasn't there I now find myself opening the tailgate like everybody else lol it is what it is but that feature is definitely missed
It does open much faster
I really wish they would bring this feature back. It's the reason why I haven't upgraded to a 2021 from my 2017 highlander. There are so many reasons why it's useful. Hauling 2 x 10 x 10' boards was possible with just a highlander. Same with surf boards, etc. So sad they removed this feature.
I hope they will bring it back as well
Md rut lux po moo m.p po put Mitt m dye
I hope so too, it's a terrible idea to remove that feature. I use it all the time.
They should've just made a sensor that tells you on the dashboard that your back glass is open. Maybe they will figure it out in the next version.
i agree
The dash does tell you the back glass is open. So, that's just a dumb excuse to remove it.
make the button flash when the window is unlocked...
I purchased a 2019 XLE .... We enjoy the option of opening the rear window instead of opening the entire back hatch to access the back area. The 2019 looks a lot better than the 2020 style, which resembles a RAV4.
They are both awesome vehicles. I have a 2018 and live it but the upgrades to the 2020 have done amazing things to it so I am torn as well
Thanks for the informative video! If that was the number 1 complaint, I would have preferred a more prominent notice/warning: "Rear hatch will not open if rear glass is open. Check to make sure it is locked closed." or something, rather than doing away with the feature. They over-solved this one. :)
I agree
Thanks for the explanation! I just upgraded to a 2021 from a 2017 and I definitely miss that feature. Hopefully they will bring it back
I agree
I'd rather have the window open...It was nice so I could check if something isn't going to fall out before opening the gate or take things out faster. I have the new 2020 Hybrid Highlander and I so miss the window opening. One other thing they should have done was put more charging ports thru out the vehicle.
They have 5 usb ports and depending on the trim up to 2 110 v plugs
I agree with Jamal. This back glass open issue could’ve been easily nixed by user education. Hopefully when Highlander owners brought in their SUV for service the service advisors checked with the owners to see if they were aware of the need to re-close their windows to allow the hatch to open. Also Toyota could easily add a warning indicator that the window is open. I have a 2016 Highlander Hybrid and love the convenience of having the ability to open the glass. So for me to consider buying another Highlander model in the future without the open hatch window feature I will likely not buy it. The accumulated wear and tear of open close cycles of the hatch for frivolous access to the rear doesn’t make sense.
There is technically a warning due to the beeping that it does it is just not on the dash etc. The issue is that even if it was on the dash then people at the back door would not see it. That being said you would see it when you sat in the seat. I still think overall it is a salesman issue. Being a salesman I can tell you that there are good ones and bad. New ones and ones that have been around a while. New ones alot of times dont know, old ones sometimes dont care. It is definitely an education issue and that is one of the reasons I started this channel.
@@stevenwelchtoyota keep up the good work, great channel
@@yellow_panther ty
100% agree with you. Worst solution to this problem.
I have the 2018 Highander Hybrid XLE and probably use the rear window lift up opening about 10x more than the opening the whole hatch. Back in 2018 when shopping around for a Highlander hybrid, I was going to buy the base 2018 Highlander Hybrid. It was a deal breaker when I discovered it did not have the rear window opening feature. I purchase the XLE with it. My 2005 Pontiac Vibe has that rear window opening feature and like the 2018 Highlander it's one of the best feature period. It is just so handy and utilitarian, No opening the hatch and stuff falling out of the car. So quick and easy to put stuff in and out. And transporting extra long stuff is invaluable. I guess the bean counters won. The other day I notice the new 2024 Toyota Sequoia has this lift up glass hatch feature.
One of my fav convenience features on my ‘18 Highlander Limited. I use it frequently instead of waiting or dealing with the tailgate lift. Been pushed by the sharks at local dealership to trade for new, I say, no no no if there isn’t opening glass!
I am hoping they bring it back
The actual answer is cost savings. Otherwise, they would just change the button placement.
The answer is all of the above
Bought a 2013 model a few weeks ago. I kept getting the glass door warning a few days ago after hitting a bump. I went to the dealership today, 6/24/2020, and they said there's no issues. I said really? The gentleman asked when was the last time I opened the glass door? I said I didn't know it could open. I hit the small button the other day and did not know that was the release button for the glass door. I wish I had seen your video this morning. I was so embarrassed.
That is why they stopped putting the opening glass in the new ones. Thank you for the comment
There are informational stickers all over the car.
Put one in the jam of the liftgate. Even while no one can read it when the liftgate is malfunctioning, presumably they'll read many many times before the incident occurs and will know what is the problem.
I've been trying to find out the overall width WITH mirrors of the new 2020 Highlander. When I asked Toyota for the measurement, they told me to have a dealer measure it for me. I think this measurement should be in their specs. Do you have this measurement?
75.8 inches is the total width
should be up to the dealer to explain all the features instead of counting the commissions LOL
It is up to the dealer to make sure the customer understands their vehicle. Unfortunately not everyone cares about that.
Ok, so when I park my 2018 hylander xle the back rear window does not automatically. How do I lock it?
It does lock. If you have the key on you and hit the button it will release it. Try it with the key out of range
The rear door of my 2017 Platinum Hybrid Highlander will not open. I have tried having the power button on or off. The window is securly closed. When i try to open with the button in the vehicle, on my key fob, or the back door, nothing happens other than one long beep. I have looked on line and in the manual, i have not been able to find the answer. Thanks for any help you may be able to provide.
Did you unlock the vehicle?
My largest complaint is NOT being able to open the back glass. Traded my 19 for a 22 and was ao disappointed not having that option. Other than that I love it!
I wish it opened
Same! I have dogs and now they can’t poke their head out :(
So take away a feature to open a window instead of relocating that little button people didn't know about. Brilliant
It is the reason I was told
Hey Steven, I have had lots of Toyotas over the years and currently own a US-built 2019 Highlander (they're called 'Klugers' down here in Australia). I love it. I am looking to upgrade to a new hybrid. I love the pop-glass rear window on my kluger/highlander and really disappointed that it has been removed. I find it really useful when packing the vehicle for road trips. It is much easier to add the last couple of items through the window with the hatch closed & carry surfboards etc. Am I correct to assume that it wouldn't be possible for Toyota to reinstate it on this model now that the hatch has been re-engineered? In any case, I just wanted to say thanks for putting the video together and for clarifying. I am a bit surprised how nasty some of these comments are! Relax people, life is beautiful! Thanks mate, much love all the way from Sydney to Nashville. Have an awesome day!
They removed it to help the door go up faster and to eliminate weight and cost. I dont see it coming back short of a body style change
Thanks for the info. My 2016 Highlander shows “Rear glass open” on the display.
Interesting this wasn’t mentioned.
Unless I’m the only one with this feature.😂
Good article.
IT wont show if it is still closed but released
@@stevenwelchtoyota my comment should have been directed to those individuals where the glass is open, they don’t realize it, then they can’t open the rear door and wonder why they got two beeps, indicating the glass is open.
Toyota makes a very good vehicle. Some safety and overrides have to learned and understood.
Thanks again for responding.
@@stevenwelchtoyota mine shows open on the the indicator when it’s closed but released. I know because my 2017 releases on its own. Usually when I start the vehicle, but sometimes while in traffic when the car starts back up from the auto stop. Have any ideas on how to fix that?
The engineers could not create a new position for that button...so sad.
true
And yet the Highlander gate is probably still the slowest in the segment, removing weight to make it "faster" was a joke. People would much rather have an opening window than something that's still just as slow. It would seriously be more beneficial for toyota to use faster lift gate parts, has nothing to do with weight.
As the owner of a 2018 it's the 3rd and last we'll ever buy, the new Highlander is ugly and such a step backwards. I ordered a 2021 Venza limited to replace it.
the venza is awesome as well
2018 is design excellence... a lot of effort went into that design. New ones, not so much.
my 2002 GMC Envoy had the pop open rear window, and I was glad to see it on my 2018.
I love mine
@@stevenwelchtoyota ditto on the 2018 ... not happy about the v6 going away on the new ones 😞
Everybody knows the very first thing you do when you get your new vehicle home is to read the owners manual!
Almost no one does from what I hear
“Dumbing down” of America🥲
@@DH-mf2lv maybe. At least the manuals are online now.
Is the 2019 higher than the 2020/2021?
the gate? i dont believe so
True it happened to me when I just got my highlander
What happened?
since you have a 2018 highlander let me ask you how to add stock symbols to the stock app in Entune?
There are some that used to be added but they discontinued the Entune app so its not something that works anymore.
@@stevenwelchtoyota yeah, it's weird, the STOCKS app still shows up on my head unit, but only the TOYOTA symbol is there
also my highlander tells me that back glass is open if someone presses that button. This is a terrible excuse to remove stuff!
It is the reason they removed it
I use a hitch mounted storage box, that restricts the hatch from opening. I went out of the way to buy a 2019 highlander to get the rear glass hatch.
i miss it too
High five Steve for owning a Toyota
Thank you
I have 2009, 2013, and 2017 Highlanders. Rear glass lift is a requirement. I won’t be buying another Highlander if that feature is no longer available.
I am hoping they will bring it back
Thank you
You're welcome
So everyone has to be punished because of the stupidity of a few. At least the hatch opens so much quicker! Would be great to have both features.
i would love for Toyota to bring it back. maybe if enough people ask for it they will bring it back
I bought my 2017 Highlander (not the Honda Pilot) because of the glass window feature, since I would be able to fit extra long items into the car through the glass window. Now Toyota re-designed it for the dumb people. So stupid!
I agree
Unreal that be the first thing to check
It is hard to tell and some people didnt know it was there and accidentally hit the button
Some people didnt know it was there cause they had bad salespeople
@@stevenwelchtoyota No buyer can remember everything their salesperson tells them. Also, one person in the family may interact the most with the salesperson and then another person ends up to be the one who has trouble with a feature. Can't blame this all on sales.
@@xnarg I can agree that no one recalls everything but for my customers I offer refreshers when they need to re go over their vehicle. The problem is that too many salesmen dont stay around long enough to know their product well or to be available upon someone's return
@@stevenwelchtoyota Customers need to take responsibility for their vehicles. We should all know by now that expert sales people are not the norm.
I can't believe at Toyota answer about people complaining about the open class
Most of the people I'm talking to like the open class and that is one of the reasons I don't want to change my old highlander and if Toyota want their can have two versions and open and not open and we will see which ones they will sell the most
Thanks
It's more easy and faster to put stuff thru the open back class on older highlander
I have had several customers and I have had 50/50 say good idea bad idea. I guess to each their own
I throughly enjoy being able to open the glass separately. I don’t have to open the whole tailgate as often and that means I have to open the tailgate less. Go price having the tailgate lift fixed if it quits. You won’t believe the cost😢
It can be expensive, you are correct
Had it on my 2015 but used it maybe once or twice. It just wasn't that handy.
There are different opinions on the glass. I like mine but understand why they removed it. I think the fact that it raises faster is a huge plus
That is a stupid reason!!! I ALWAYS use my window to put something in or grab something out. Doesn’t the dash tell you the hatch is open? Aren't you supposed to read the manual? Nope. I hate opening my hatch all the way.
There is not an indication on the dash of a rear glass open
Just leased a 2021 highlander the back window not opening is a HUGE. Problem if you're pulling a trailer and need to get into the back portion of your car . The hatch can't be opened while a travel trailer is hooked up to your car it will hit the part that raises and lowers trailer onto ball. I run into the same problem with my Nissan . Very poor design in my opinion , why not just add a light to dash? They have idiot lights for everything else on the car.
there are alot of people who feel the same. i hope they will add it back
There IS an indicator on the dash. This is a made up excuse for a cost saving decision.
So because some people are uneducated, they took the feature away? I just bought my 2023 Platinum yesterday. That is a bummer.
that and making the door go up faster cause of less weight
it took us 2 months before the 10 year old child said 'what does this button do?'
nice
How disappointing the dealers were not showing this feature to their customers. The glass opening is fantastic when camping in a highlander.
I agree
Stupid
They should have pre-tensioned the hatch glass (or just place a small spring at the glass latch)
so that when the button is pressed, intentionally or unintentionally, the glass would pop open an inch or so.
If the owner were to google or search youtube regarding "Highlander hatch/liftgate won't open" there is a ton of videos, facebook posts, etc about it
i think an indicator on the dash would do alot
I just found out that my 2022 Highlander’s back gate window does not open. Almost as bad as finding out it also has no navigation system.
i liked it but it is gone now
Did they let Mike sweers help on this one? 🤣
no clue who that is
2015 has indicator when glad is not latched.
It still is the most complained about issue
Sure hate they took glass latch away!
same here
It might be in Toyota's best interest to have dealerships spend 30-60 minutes going over each car with the new owner, and how to use it and take care of it.
We are supposed to. Not all salesmen do it though
It’s a Huge deal to me to not have the window!!! Grrrrrrr
I hope they bring it back
perhaps Toyota sales people should just educate people instead of changing the design, the rear window open is handy to carry lumber, anything long. All they had to do was add a sensor that back glass is open. Hopefully they will just smarten people up instead of ruining a great feature.
It does show when the glass is open
You literally showed how there was no difference between how quick each lift gate opened. What are you talking about the 2020 opening quicker. The ability to open the glass is way more convenient. Too bad they took it away because of morons not knowing how to use their damn vehicle.
It does open faster
I appreciate the explanation, however, for me, that is not a valid reason for doing away with a wonderful feature.
It's what they said
That’s the dumbest explanation I’ve heard. Bottom line…Toyota went cheap. I have two Highlanders and use the back glass as much as the entire lift gate. Try carrying something long with the hatch open...very difficult. With the glass hatch; easy. Again, they didn’t remove it because of complaints, they did it to save cost.
I use mine alot
I have a 2017 Highlander and will never buy another highlander again if they don't bring back that feature. When a company doesn't improve the feature and instead just remove it, then you know the product is not as good as it could be. You don't want to support a company that caters to the ignorants.
If enough people ask for it I bet they bring it back
With all the technologies available these days, Toyota can simply put a simple voice command "shut the Back Glass first" instead of disabling a useful function.
@@polymyxa8233 I have a 2018 and I use the glass more than the door
@@stevenwelchtoyota Same with me.
@@polymyxa8233 they tend to do updates about every 3 or 4 years or so. Maybe that will be an addition to the 22 or 23 models
If that's true (and I really think it might be true), then the clever people lost to stupid people. Wow!!
it is true
Will never trade in or sell my 2018 unless Toyota brings back the opening back window.
I like mine
If it’s true, that was the stupidest reason why Toyota removed that option from new models. What kinda idiot you should be for not knowing how to open a rear glass. It was the main reason why I picked 2019 model when 2020 just came. Toyota said it’s number 1 reason? Seriously? Usually when you are buying a new car, your dealer supposed to describe you all features. Even though it’s so intuitive. From my opinion that was the best feature for Highlander. 1st it’s quick to drop or pick up something from your car. 2nd in some narrow places it’s the only option where you parked and cannot open your rear door and 3rd when you buy something long which won’t fully fit, you can just open your rear window to load and drive with no problem. I moved pretty much everything this way which won’t fit with the rear door closed instead of renting a trailer. Initially my dealer told me that Toyota removed it due to complexity and breakage issues, but I never had any issues with my rear glass. So, I guess idiots around are the only reason why they removed it.
It is the top issue with the old one. I have a 18 and love mine so I hope they bring it back.
I am pretty sure our 2011 gives a unlatched glass notification if not, it's not that hard to add one. Idiots made them take a VERY useful tool away. We use the window so also the lift gate doesn't wear out. Why Cater to stupid people? Is that really your biggest complaint? If so, I would be happy. Toyota should bring it back. If you can't tell the window was open and actually stayed stupid long enough to contact a dealership, you shouldn't drive!!! READ Your Manuel!!!!!
We have an '03 Trailblazer also. Back glass opens. There's a light on the dash that says "rear access ajar" when glass is open and "lift gate ajar" when door is open. Why can people do this in 2003 but can't comprehend it in 2023. I think Toyota's reasoning is flawed and it's just easier not to make it open. They need to bring it back. So the third row in newer versions seemed to get cramped (like it wasn't already) and did away with the glass opening. Sounds like they're regressing in perfection. I don't care about my lift gate opening 2 seconds sooner. I care about longevity and convenience. Oh Toyota smh.
Very lame reason. This is the dealers fault. I was at a couple of dealers looking at the different 2018 models and the salesmen NEVER showed me that option. In fact they barely went over the vehicle and they didn't seem very well informed. I got most of my info on my own on line and figured out the rear glass when I wondered what the button was for.
its one of the reasons I started this channel
What a stupid reason to take away the most distinguishing feature of the Highlander.
i hope it will come back
@@stevenwelchtoyota I hope so too. I can’t wait for the “Grand Highlander” so that we have a third row that’s actually useable.
@@m4st3rm1nd9 I hope to see that soon.
SAD. USE THE HATCH FOR MY DOGS ALL THE TIME.
NEED TO REEVALUATE WHEN I NEED TO REPLACE MY 2018.
DUMB ANSWER. KIA HAS TWO SPEED OPENING.
MARKETING BS TO COVER UP THE BEAN COUNTERS DECISION.
HATE STUPID ANSWERS THAT HAVE NO LOGICAL ENGINEERING SUBSTANCE.
The door is much lighter and opens much quicker and the issue in service is a real one
Dumb move. Separate rear glass is why I still drive a 2006 Pathfinder.
they had it until 2019
That’s really dumb, I have a 2010 and a 2019 limited. Better features on the older models
i like it
Sometimes people are idiots. I will NOT buy the new Highlander or Grand Highlander in the future. Not opening loses several cubic feet of storage. I usually add lots of stuff that would normally fall out if the window did not open. Toyota has made a major mistake!
I hope they will bring it back
I bet the real reason is to make the vehicle cheaper to manufacture and save a few bucks. The excuse offered is just a reasonable smoke screen to shut people up. (Yes, I'm a fan of conspiracy movies.)
They also switched to carbon fiber for the back door which made the door out of a more expensive material
@@stevenwelchtoyota That's cool. My 2017 had a rust spot. I thought it was plastic, though.
I mean, I thought the 2021 had a plastic back door.
That suxxxxxx- grand highlander doesn’t open either… wahhh wahhhhhh
True
@@stevenwelchtoyota totally suxxx man!!! Just because of the 10% of people ugh
You can tell this guys a salesman telling us a bunch of BS. Loosing this feature sucks and he knows it. Everything he says is an excuse to deflect. Loosing this feature is the deciding factor in me not getting this vehicle.
I miss the back window opening. I have a 18 that has it and I hope they bring it back. What I was relaying is Toyota's explanation of why they removed it. Like I had said
don't shoot the messenger
Forget they lost me family member’ highlander has independent window
Useless without it
Back to my jeep
Hopefully they will bring it back
Everyone suffering because of a mass of ignorance
Not wrong
So the dumb peeps and those who just can’t be bothered with reading their manual ruined it for all.
Thanks but I’ll keep my 18 until they figure out how to make it idiot proof and add it back.
I can agree I like it
So they did away with a great feature because people are too stupid to realize their window is open??? And they made the back end plastic instead of metal?? Guess I’ll keep my 2017 and go elsewhere when I have to.
The back end is carbon fiber not plastic
Hogwash. I have a pilot and have a mountain bike rack. I use the back window all the time when I have mountain bikes on. Toyota took away a great feature because people weren’t smart enough to research how to use their vehicles/sales reps didn’t show them the feature? Please do better at educating consumers.
I agree it is a salesman issue
It is a very stupid reason not to have the back window open. Because it does not open do you realize how many cubic feet that you lose for space. When I travel on vacation with my two cats and everything that I need I can open up the back window and shove in many many many items that I would not be able to put in if I wasn't able to open the window. I will never buy another Highlander if they don't bring that back. I was thinking of buying a new 2023 but no way will I do that now if that back window does not open. I can't believe that people are so stupid that they wouldn't test that little button on the back.
i am hopeful they will bring it back as well
Total marketing BS spin! And it's a shame....this guy is spinning it for him. The kick is hit or miss.
It is toyotas answer and that is what I was saying
wasting our time 'answering'... really?
no clue what that means
So they changed it for stupid people. Now when I have the luggage rack on the back I can't get to my trunk.
pretty much
Ridiculous. People are dumb so let's make our car have less practical use. Now I can't transport a long board or other item in the back anymore because it has to close. nor can I quickly get something in or out quickly. They need to return that feature.
I hope they will bring it back
, They need to. Opening the back glass just adds too many advantages. They need to iron out the issues with it. My button actually stopped working. I think that's another reason why they stopped doing it. Having to get it repaired now actually. But you can transport longer items and also what you need in a hurry.
, They need to. Opening the back glass just adds too many advantages. They need to iron out the issues with it. My button actually stopped working. I think that's another reason why they stopped doing it. Having to get it repaired now actually. But you can transport longer items and also what you need in a hurry.
, They need to. Opening the back glass just adds too many advantages. They need to iron out the issues with it. My button actually stopped working. I think that's another reason why they stopped doing it. Having to get it repaired now actually. But you can transport longer items and also what you need in a hurry.
, They need to. Opening the back glass just adds too many advantages. They need to iron out the issues with it. My button actually stopped working. I think that's another reason why they stopped doing it. Having to get it repaired now actually. But you can transport longer items and also what you need in a hurry.
So they removed an amazing feature because people are too stupid to inform themselves on their car. Wow. I mean it's not Toyotas fault. It's the peoples fault.
i wish it still had it
well dumb reason to remove a liked and needed feature.
I miss it
You have got to be kidding me !!! That is the dumbest thing I have ever heard!!! You obviously just want to sell more of the newer Highlanders. That’s one of the thing I hate the most! Let my groceries fall out the rear gate when I open it when I could of just open the glass and pulled it out!ll
That is the reason the design was changed
wow, one of the stupidest "reasons" i've ever heard of this is true.
It is the reason we were given
Soooooooo LAME
ok
@@stevenwelchtoyota Not the video... the back window no longer opening... I traded in for a new one, and didnt notice... its actually a big loss of function
@@christopherr7195 I agree with that