Why I No Longer Sell on eBay Full Time
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- Опубликовано: 28 июл 2024
- I have been an ebay seller for 19 years and I have made a decision to discontinue selling on ebay full time. While I will still keep my ebay account open with some active items - I will no longer put the same energy into selling on ebay as I once did. This is why I have made this decision...
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When eBay started to allow returns 'just because someone had changed their minds' you had to realize where this would end up
They are competing with Amazon, who tells ppl to buy several sizes and just return the ones that don't fit. It's crazy how online shopping has led to a lot of waste. That's why I like working in reverse logistics.
We live in totally mad world ☹️
eBay does not care about the sellers. It’s definitely a risk to sell on the platform.
Over eBay as well.
100% agree they don't care about anything but making money and they're all full of s***
It’s very low risk from my experience
I typically don't have any issues with eBay. I sell good items and treat people fairly and don't really have any issues. I only sell about 12k a year so maybe that's it.
It's no more risky than selling anywhere else. If you sell on your own website people can still submit a chargeback to their credit card companies and the credit card companies almost always side with the credit card holder.
eBay should automatically remove neg feedback when a refund is made. Period.
Couldn't agree more. I am no longer giving any refunds to customers who leave negative feedbacks.
Unless the seller was a jerk about it and let the case close without resolution.
On point on all points. Some of the many reasons I have left eBay and won't go back. Buying or selling
My neg feedback came from a buyer who was offered a return and free return shipping, yet refused to do so. Then left neg feedback and eBay refused to remove it. ???????????
@@CarolanRossdepending on the nature of the feedback you can probably get it removed.
The very least is to reply to the negative feedback in a professional manner so other buyers can see it.
Simply reply "we offered full refund and free return but buyer still kept item"
Nobody expects anyone to be 100% anymore...that was the old days.
I just closed my ebay store. Ebay also allows scammers to steal from you.
If a refund in full was issued, Ebay should view the transaction as a cancelled order and no feedback positive or negative should be allowed to be left once the transaction has been refunded.
I agree.
Even if the transaction is canceled feedback can still be left by buyer and seller.
@@deborahjones1481 I know. It should not be that way. Transaction should be considered null (ie: cancalled) once refund is issued or order cancelled.
Oh, and every time that you come to RUclips to look at a video on any subject, the Temu ad is in your face
Not when you hve UBlock Origin loaded up. No ads.
I have just started selling on the Ebay platform. I am curious to see what you do next. I am 71 years old and just needing some extra money and i love doing the thrifting thing. I am sorry that they let you down.
I'm looking forward to the videos where you discuss the other platforms.
Me too!!
Me Too !!!
me too
Me too!
Me too!
I was a very small seller having a few eBay stores along my eBay journey of over 25 years Lindey and YOU are 100% correct in your assessment of eBay and how much they are money hungry with not much care at all about their sellers to even think of not supporting them over feedback that is obviously FAKE..eBay knows how sick a seller is to get a neg feedback that is not deserved and eBay owes it to the seller,s who are the backbone of their company, to support them in cases like you described.
If you get a negative here and there it’s really nothing to get sick over.
This. 100%. I’m done as well, after nearly 20 years.
My biggest gripe with ebay is their pro-scammers. I will not sell anything over $200 there.
Wrong
@@learningacademy8234???
since 2013 I wouldn't sell anything there period
@@learningacademy8234bot
Lol. Horrible decision
Wow! You guys are really overthinking this eBay thing. I’ve been selling on eBay 25 years. I’ve never had a listing taken down. I don’t focus on trying to manipulate the algorithm. I just list good stuff. It sells. And I do it again 👍🏼
facts. no cheat codes.
Wanker 😂
How many listing's did you have?
Resist them again.
U didn't answer the question
Promoted listings is
bribery. I can see ebay promoting long time sellers with good ratings, but to have to bribe your way to promote your listing seems unethical.
It literally is. If you don't promote you don't get any views or sales. If you do promote you get sales whenever eBay feels like it..
@@AK36677 Even paying to promote your listings isn't worth it. Truly the juice is not worth the squeeze selling in eBay. The platform has turned into a flat out scam
@@AK36677 I do not promote anything. I sell 1%-2% of my store every day with 250 items listed. Now that I'm creeping to 300 in my inventory I sell about 2.5 per day (total in a week) ALL organic traffic.
@@AK36677 Exactly
if you and 50 other people have the same exact item listed, who do you think ebay should show first?
I agree with most... the promotional hostage situation is crap!
I do Ebay as a side hustle. If it went away tomorrow, I would shrug it off and move on to the next platform.
Don't move to next platform.
eBay is best marketplace..
@learningacademy8234 I have only used Ebay, but if it were to end tomorrow, I would just move on.
@@learningacademy8234???
@@learningacademy8234 How is ebay the best marketplace?? I haven't made sales on that platform since 2021, and I have a lot of items. So I am exploring other platforms today.
@@learningacademy8234 LOL. Yeah until they screw you over.
I'm just tired of the games. They absolutely control sales. When you have days of little sales and then days of massive sales, it means they pick and choose sellers via algorithms and other criteria and you have no control over that
I really don't care about feedback, what I care about is MAKING money on the platform and you can't do it on ebay anymore. I put in lot of work in ebay and what I see is that more listing I put up, less money I make, should of been other way around? As a seller, I'm doing my part but what is ebay doing? Only thing ebay has done is leech off from seller in every angle. Rather then focusing on growing number of buyer,, ebay instead have done, suck the blood out of from seller to every drop. Lots of seller have quit (including myself) b/c you can't make money on the platform. If I'm paying extra ebay fee, what the HELL I'm getting in return? NOTHING!!!
Aggravation and lots of time spent fixing all of their glitches. Nothing that makes the seller any money.
eBay burned me horribly 15 years ago. Buyer kept a $600 coach purse where I had the receipt and I bought it myself and they claimed it was fake. They kept my purse and striked me and I said that’s it. IM DONE. BEST DECISION EVER!!
That is awful! What platforms do you currently sell on?
I’m so sorry that happened to you
eBay is best marketplace..
@@2strive405I use facebook! Don’t have to share proceeds ☺️
@@learningacademy8234oh sure ok🙄
I’m soooo sorry eBay took the low road. That’s a wonderful thing about Mercari - when the buyer gets a refund, Mercari does not let the buyer leave feedback 🎉🎉
Mercari is great, I've sold 10x on there VS eBay. Bay has gotten very difficult the past 3-4 years to sell a damn thing
I so wish Mercari was available to Canadians or those selling outside the USA.
@@moofygirl72i m hoping too
eBay Su@@@!
Plus when someone clicks on your item. They have to scroll through a dozen cheaper items to see yours.
Good point!
Been on Ebay 25 years and what I see right now, is that the economy is really hurting sales period! However the zero views, hiding items, promoted is making it much worse than it has to be. More listing no longer = more sales. I know many sellers with 10k plus listings, that are selling under 10 items a day!
The treatment of sellers by eBay receiving completely false and illogical/ unjustified negative feedbacks from deranged buyers is absolutely ridiculous, eBay will not remove negatives that are completely not legitimate and which would have been instantly removed by eBay 2-3 years ago with one call.
I'm about to remove my store myself. I can't make any kind of profit because if I increase my items at all, they stop selling. They are cosmetics and, along with the ridiculously expensive USPS ground select at $4 and up, and transaction fees, and ad fees. If I don't advertise then things will sit until they expire and not sell. eBay just keeps increasing the cost and it's not worth it.
I will never sell cosmetics on eBay.
Ebay definitely needs to become more seller friendly. Quickly.
I'll agree, but it looks like they stopped caring about their sellers. They have been losing their sellers in droves.
They don’t care about Sellers. We can’t even leave negative feedback on bad buyers? What’s up with that?
eBay I think took some things off my store too maybe I’ll quit eBay too I sell more on other platforms
only thing I hate is they are trying to be like Amazon and let customers keep the item up to 30 days and they can do a return. after they have their fun with it
Can limit returns to 14 days max.
In my old business, our response to negative feedback was able to boost our customer confidence in us. They said it was more realistic to see a few bad reviews and how we handled the situations than to see 100% good reviews that they feel may not be an accurate representation. (But I understand your frustration, cause the customers should have stated they had an issue but you fixed it...not claimed fraud.)
I also have heard of competitiors doing this to sabotage other sellers. Not sure how much truth there is to the sabotage, but I've seen horror stories.
dang that would be messed up if it was a set up!
eBay is definitely catering more to China sellers. Also, I agree with everything you said. They are not the company they were years ago and not seller friendly at all. I'm personally thinking about stepping away myself.
Wrong
@@learningacademy8234???
Agreed. They're not even the company they were last. They get worse every year.
@@learningacademy8234 Do explain. 🙄
Absolutely. The product I sell is completely knocked off and Chinese sellers are getting their shipping subsidized by the Chinese govt AND the United Nations postal thingy has USPS using their ships and planes delivering to the US. Chinese sellers can ship to the US cheaper than we can here in the US.
I am so glad you are back!!! Your honesty is so appreciated and I’ve learned so much from you….
You are right on, Lindey. Will continue to follow your lead. You go girl!
Stuff like what you dealt with is why I have largely moved away from both eBay and Amazon.
I’ve seen quite a few videos like yours recently. It seems like eBay might need to look at what they’re doing, it seems like a lot of sellers are unhappy. Glad I’m not a reseller.
You are so spot on. eBay has changed dramatically. I like selling more on Poshmark and Mercari. So my thinking is start doing more of them platforms then Ebay keep small
They changed a lot since 2015!!!
The "fraud " comment makes them look bad because it is excessive. Your response was perfect and you would still be trusted in my book. You have a history and a ton of past positive feedback. I know it sucks but don't let that looser win
You are 💯 correct! There are so many unhappy people out there trying to make everyone else miserable! No one knows what it takes to work so hard to resell online with ebay and keep an excellent rating unless you are a good ebay seller! It's exhausting trying to make money and be perfect at the same time! I've been a part-time seller since 2019 and really feel like it's taking all my time and I feel more stressed out most of the time! I'm looking also to start selling on some other platforms. Make some videos of other platforms! Way to go on taking care of your mental health and saying good bye to ebay!
I’ve been selling on eBay full time since 2007. Like you, I have had similar issues with bad buyers from time to time. What I don’t do is get emotional about it. These small deficits are just the cost of doing business. Our goal is to resolve the issue ethically to the customers benefit as much as possible - and then move on.
Good advice, but not that easy on large expensive items with high shipping costs. Those hurt a lot, especially when you know it's a bad buyer and nothing wrong with the item.
The buyer of the printer was supposed to open a claim with eBay, not just go right ahead and leave negative feedback, especially after a refund. None of that would have been able to happen under the old feedback removal rules.
These people are just short of criminal buyers
Well said. If you’re making 500 a day why let a 20 issue affect constant flow of money. This video seems more like personal problems not eBay.
Totally agree. Difficult time with EBAY
AMEN! I hate how eBay has become race to the bottom. They’ve become like Amazon and I quite them. Plus you can no longer give buyers negative feedback. It’s all so ICKY ICKY
I never noticed a difference between promoting and not promoting. It's completely unnecessary if you have stuff people want to buy
Never had these problems in 15 years.
I have had too many items with zero views, I'm done too. Casual seller since 2000.
You’re not the only one having problems with the eBay
BTW - Amazon is even worse.
I stopped selling on Amazon years ago. Garbage
I left Amazon a few years ago. Margins are much better - when you can find a product they allow you to sell - but the scammers are overwhelming. Just not worth it.
eBay is better than Amazon.
@@learningacademy8234???
I'm sure Jeff Bezos would disagree.😄
Didn't it used to be that a buyer couldn't leave you negative feedback if they received a full refund? Whatever happened to that?
As a buyer, I sort by lowest price plus shipping. As a seller, I see no reason to promote my listings.
Amen!!
I do that too. But Ebay can choose to not show your item at all.
@@kathyhayward5730 they can also choose to delete listings without telling you. eBay has all the power.
Yes, the negative feedback thing resonates. We've had one or two similar cases of defamatory comments left by customers and Ebay will not remove them
I totally agree with you Lindey, especially about promoted listings
I love how the CS Reps tell you "Oh - I see you've been with Ebay since 2001" - and then they proceed to treat you like a fool. None of them do anything to help - even if the buyer has zero feedback. They don't care.
Last negative I got I just ignored it because I knew they would do nothing. But yes - always reply to the negatives and give all the details and be professional - it's all you can do.
I understand not liking promoted listings, but if ebay didn't profit more off each item than the seller, how would they pay all their IT employees to make broken and unnecessary updates each quarter? 😂
They want businesses listing 1000's of the same item like Amazon and Walmart. The analytics say more profit. Everyone else can pound sand...
I also have had many listings just vanish!
What annoys me the most is that it would be so simple to send an email that says "your listing is scheduled to be removed on X day due to X reasons."
"Poof," and no reason given! I am starting to suspect the competition may be reporting items!
I would love to see videos of the other platforms, too. I think it's wise to have multiple sources of income - so yes, please, teach us about how to sell on the other platforms! Competition is key to keeping Ebay, Amazon, etc under control (as much as we can).
No one needs to teach you how to sell on other platforms.
It’s self explanatory. Same concept
Feedback reflects the experience on both sides. If they were unhappy, there’s not much you can do with that. Even if they get their money back, they were still inconvenienced.
Ebay has never backed the sellers, sellers are the ones that pay them not the buyers.
I now do not put my address on the shipping labels anymore, i had a customer that wanted a refund, said item was used , when it was brand new demanded a refund, i refused to refund, he emailed a picture of my house and said this is where it was mailed from.
This reminded of a friend thirty 30 years ago who was having a problem with a seller over an item, he told the person on the phone that he would ride is motorcycle out to his place and burn it down.
So from know on i don't want to put my exact address on the labels.
Good video with a lot of good points. I would say, I encountered missing listings also, and read somewhere that items with no traffic or sales in 18 months can indeed disappear. I've taken to refreshing or engaging with year old listings to avoid this from happening, and it's worked perfectly.
Agree SO MUCH about Vero. They expect us to know but don't provide the information.
Feedback has been harder to get removed, and people definitely will try to scam. I've had good luck linking the eBay rep to the necessary eBay policy and cite the exact verbage to the rep. They have yet to say no when it's right there in front of them, and I've found most reps unfortunately do not know eBay policy very well.
Keep up the great videos.
There are always people who like to cause issues when there is none and want a free product. I have had issues both as a buyer and seller on eBay. There are many sellers who have left eBay too.
You said you'd like feedback, so here it is. If an item is not thoroughly tested, you should list the tests that were done, the results of the tests, then state no further testing performed. This allows the buyer to understand what you know about the item, what you don't know, and allows the buyer to make an informed decision. I do buy used electronics on eBay so this advice is based on my experiences as a buyer.
fair. That is about what I try to do, but more and more, I see an unbalanced system leading the unreasonable party into poor behavior, much like the justice system supports the criminals and punishes the victims, it's really no different. No different at all. The effects of communism are pretty uniform.
You are spot on.
I left ebay and I don’t miss it one bit!
eBay is good market
@@learningacademy8234if it’s so good why are you here?
@@learningacademy8234 HOW??? How can others make sales and I am not making sales??
@@learningacademy8234Yes!
Where do you sell now?
I don't know that refunding in full should mean the buyer shouldn't be able to leave a neg. There can be multiple ways a buyer can have a bad transaction with a seller that merit a negative rating even if the seller refunds in full.
eBay banned me because I couldn't provide proof of purchase/receipt. It can from a pallet from a legitimate company, but the manifest didn't do the job. I think it was a competitor that noticed me and tried to get me taken down. The buyer claimed it was an "inauthetic product" on a $10 item lol
Yes☝🏻. They screw the seller by believing the buyers no matter the truth😡
It's always a cheap item that brings out the worst customers! That's why I'm always hesitant to accept a cowbell offer
@@LindeyGlennIt reminds me of the situation when that screwball customer tickled you in your bin store.
The scammers have figured out how to use eBay's new feedback mess to their advantage really fast. I'm a 26 year seller and I've received more negative feedback this year than I have in the past 26 years combined. 100% of those negative feedbacks were from buyers who straight up lied about their experience in the feedback and not a single one even attempted to return their item. eBay wouldn't remove any of the feedback even when I had the buyers dead to rights in the eBay messages.
communism all looks the same, in application.
"If you can get away with cheating, cheat. It's how you get ahead"
Lindey you have every right to feel as you do!
I have had similar problems with eBay. They really do not want to help sellers any more. It's all about the buyer. I am also looking at other platforms, so would be interested on any suggestions.
Wow this is crazy and scary! As it is my main platform. Definitely making me rethink
eBay sucks! Everything you said was spot on
I currently do not promote listings. They are getting enough fees. The result? I sell exactly what a store like mine with decent items should sell. About 2 a day, and as I grow my sales increase as expected. No big deal. My goal is an anchor store eventually. I'm starting to tip into 3 a day (280 listed) .
You have to be really careful selling Amazon returns. They look good but a lot of them are returned defective. Same happened to me, buyer called me a fraud.
Lindey again you so valuable to me. Always love your emotions because ebay been my primary stream and driving me crazy as insanity adding up, costing too much time too much of my life. To sell 100K a year and make 30K i have to work like a psychopath while juggling, doing the hoola hoop, and then they slap my hand because i wasnt chewing gum and what i was jugglign wasnt on fire. Its like walking on eggshells. FRAUD in YOUR feedback, HOLY SMOKES ! Am so interested in your upcoming videos KEEP EM COMIN ! :)
You are spot on!!
I've been thinking about selling on ebay, so your information is very helpful
You didn’t deserve the negative feedbacks. I received a neutral feedback when buyer ask to cancel and no transactions was completed between us. I ask eBay to remove it and got the same automated message as you. Thankfully, my buyer was understanding after explaining all of that. I sent a request to change it and was approved to positive. There’s money to be made on eBay of course but the five reasons you share are on point. I only have less than 300 items and will continue to be part time. Fingers crossed posh continues to get its ish together because she’s main. Reselling is just not the same anymore … gotta keep pushing
Just watched the whole thing and now I'm absolutely furious, feel like I'm the one who had those negative experiences.😅
Has made me think twice about using eBay now but I'm not sure what else I'd use in the UK.
face book market place... no fees.
Feedback on eBay should work both ways especially with buyers who you know are looking to defraud you
you are spot on ...... ebay blows.... i had the same problems ...
Ebay is not backing up the seller,plus to many scammers, ebay doesn't care till sellers start leaving.
I left in 2014 ebay was one of the original platforms since 1995 so they have deep pockets lol and they make money by recruting new sellers.
@@leithsquires1846Sounds like McDonald's. Paid their employees low wages, expected them to work hard, but didn't care if they quit because there was an unlimited supply of cheap labor.
Yeah i left ebay last year. Going to do a Shopify store
😅
You are so spot on. eBay has changed dramatically. Now they are taking every dime they can from sellers while they are still around. It's a sinking ship, and it's time to abandon ship. 🙄🙏
Justice was definitely not served! I’m sorry you had to go through that and that would definitely put a bad taste in my mouth. eBay is not balanced fairly to buyers and sellers with them siding mostly with buyers and this will hurt them in the long run. You cannot have a successful platform without one or the other.
it happens all the time, buyers lie and the seller needs to refund and also gets a negative feedback
I totally agree with you about listings disappearing. I have noticed this at the end of each year when I do my total inventory. I just went round and round with eBay about an item that it is "EPA Registration exempt." They were able to read it straight off the bottle. This item is a chemical that is safe to plants and animals, and it has an exemption from having an EPA registration. However, if it was a chemical that was harmful to plant and animals and had an EPA registration it could be listed. I like you have also been getting hit a lot all of a sudden with VERO strikes as well.
I have also had listings randomly fall off without any notification or explanation. Also, I sell a lot of supplements and stuff with expiration dates. I'm good about pulling stuff down when the expiration date hits. Twice over the past week I've received notifications from eBay about listings with bad expiration dates, going back to last year! After I did some investigation, I determined those products were sold last year, well before their expiration dates. I'm not sure what is going on with eBay.
I can understand why Ebay isn't removing negative feedback. Feedback is pointless when everyone has 99%+. IMO, niche sellers at top of their game will be only ones with chance of maintaining 100%, which may help to justify charging higher prices. However, I believe most buyers will still gravitate toward lowest price and not consider the seller's feedback or lack of ability/willingness to properly test and describe an item.
💯
Yes I support you 💯!!!
God will bless you !!!
I noticed my listing disappearing, too. Very Frustrating. I am going to have to switch gears. Not just one or two, a lot.
yes exactly I totally agree with everything !
Finally somebody admitted the truth ❤
Your speaking voice is flawless
I have been an Ebayer since 1998.Always sold as a side hustle.Many big time ebayers i have followed over the years,also dumped them.I have a few listings but it's getting to where it is not worth it.I use to get quite a few of views then hardly nothing.They have replaced a couple of CEOS,higher ups or whatever over the past several years and they have no clue.With higher fees and increased postal rates It's not worth it.They have forgotten about the people who made them who they are!
She is 100% correct. There is one thing that sellers should stop doing. Don't talk to buyers at all. They wanted her to send pictures of the box so they could trap her now using that info against her. Lindey Glenn is an honest person. Ebay is disrespectful to sellers. Whatever you do Lindey you will be successful! You have what it takes!
You have to be a top rated plus seller to get a negative feedback removed.
20:30 on the 'sealed box'... USPS HAS PHOTOS OF THE PKG THROUGH THEIR OWN FACILITIES. THEY KNOW IF IS WAS SEALED.
You behaved perfectly, I'm with you and I stand with you. If the System is disappointing, just get out of it. I would have done the same!
Same, I went elsewhere. I barely have any listings, and I started in 2001. There are fewer scams and returns on other platforms, and the dropped listings are annoying. Listing is slower with all the details you have to fill out.
Let us know where you are going to sell, Please
when you can't even compete anymore online....physical stores are 1000% doomed
I've had items disappear too. Usually they're old listings but it's annoying because you still have them in your inventory taking up space forever.
I had the same exact thing happen. I started taking down items to sell elsewhere and they weren't even listed. So I just recently dumped the whole shop and as I relist I'm finding all kinds of errors that I as a buyer couldn't even post that item if that info was missing. So it was deleted by them and there is no chance it could sell like that.
the lab coat buyer most likely a scammer
Glad I am not the only one. I have quite a few items I had to relist cause they just disappeared. I am not a baby about it, I just relist it, but it’s hard to know what is gone.
I’ve been buying and selling on there since 1998 so I have seen it all. I love Mercari but there are no buyers.
I have some nightmare scenarios too. I am wondering what other platforms do you use? I am also looking
face book market place. no fees and very popular
Posh, Mercari, maybe Amazon?
@@GaryRinaldi In my experience, Amazon is worse than Ebay. I made less net money selling there, and couldn't sell some items at all (like records) because I couldn't produce an itemized receipt showing I'd purchased it. A "box of records" auction receipt won't cut it.