USING THE HILTON HONORS APP AND DIGITAL KEY FOR A TOTALLY TOUCHLESS STAY AT TRU by HILTON
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- Опубликовано: 5 окт 2020
- In these crazy pandemic times (I filmed this in October, 2020) having a touchless or contactless hotel stay is essential. For my recent stay at a Tru by Hilton hotel in El Paso, I used the Hilton Honors app to book my stay, check-in and even access the hotel and my room with the app's digital key. I never had to visit the front desk or interact with anyone, I was able to go straight to my room.
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Booking the room was fast and easy on the Hilton Honors app, it automatically shows you the Hilton Honors discounted rate. I was able to check-in on the app and even select my specific room after viewing a map of each floor. The digital key feature allowed me to unlock the hotel's rear door at my late-night arrival and then the digital key also opened the door to my room. The digital key feature uses your mobile device's Bluetooth system.
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Perfect video, using this feature for the first time in a few days.
Double Like for using a quiet voice in the hallways of the guest rooms (so many vloggers vlog in the hallways while talking loudly!)
Thanks for watching the video and I always suggest calling the property in advance to confirm they use it, as not all do.
I always try to be respectful when filming, and this was late at night!
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HEY ITS YOUR BOY HERE COMING BACK WITH ANOTHER VIDEO! IN TODAYS VIDEO WE WILL BE UNLOCKING A DOOR BUT FIRST LET ME TELL YOU ABOUT MY SPONSER! *talks for 15 minutes loudly in the hallway to pad the video* lol so glad he didnt do that. much respect.
@@zipjay First I thought you were clowning me, then I realized this was a compliment! Thank you!
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That is absolutely awesome! Thank you for making this video. It answered all my questions.
Thank you very much, I try!! It's a great technology and I love being able to do everything on the app and then go straight to the room without having to check in. Not all properties have it,, so I always suggest calling ahead to confirm. Please take a moment and subscribe to my channel.
Looks pretty hi-tech. I'm afraid I'm might butt-dial room service and end up with 12 cheeseburgers. Thanks for the new info.
well you don't have to worry about that, this hotel doesn't have room service. They do have a snack bar with a microwave in the lobby though. I got there late at night and had myself a couple of hot pockets.
@@FreddySherman Luxury Hot Pockets, right?
@@loudmouthnewyorker2803 yes luxury pepperoni in fact
Hi Fred, can you use the app for contactless check in if you booked the original reservation on the website? Great video! Thanks! I may have posted this question twice since it did not show up the first time. Sorry.
Thanks for watching it. I think so, you would need to have the app on the device and your web booking should show up in the app. Then you can use it just like if you booked the room on the app. If you can't see the reservation in the app, then it wouldn't work. I always suggest calling the property directly as not every one offers the digital key feature.
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I work at a Hilton property.... this digital check in seems to work really well for some and not well for others. On behalf of the front desk, we have no idea why it won’t sometimes.
Good to know, thanks for watching the video. This was the second Hilton property where I used, both worked well. It's a lot of technology that needs to work together, from the app, payment processing, inventory and of course bluetooth and the room lock.
I imagine it's mostly user errors. Hoping it goes off without a hitch next weekend when I give it a try! It helps to see it in action, aside from reading about it, so thanks for the vid.
@@DoYouDriveThru Thanks for watching, it's a cool process. I recommend calling the hotel in advance as some do not use it and some require a front desk visit as part of the process.
most depend on the phone
Does this also work at properties like Homewood suites by Hilton or Hampton Inn by Hilton?
Yes it does, but you need to check with the individual hotel to confirm they have it as not every property has it.
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Does the app/digital check in ask for an ID?
Good question and no it doesn't. You do need to be logged into the Hilton Honors app to use it, so it requires a password and user id to access it. I guess they figure if you have access to the credit card used for the reservation, and have access to the device, it allows you access to the room.
I am traveling tomorrow. I have the app downloaded and checked in already, however, looking at the app, I see all icons except the green key icon. Is this something that appears once you arrive?????
Yes I believe so. I also suggest you call the property directly to confirm they do use the digital key system as not every one does.
Did it show up when you arrived? The same thing is happening to me.
@@TenebraeLux Keep in mind not every property has the digital key system. You should call ahead to confirm. I can't remember if it showed up in the app before I was actually at the door.
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When can I get a room in the Hilton honors app?
I'm not sure what you mean. You can get the app and get a room right now if you want to.
How I suppose to get a hotel room on my app?
@@thomaskoch2303 Well on the Hilton Honors app, put in the dates and location of your choice. A list of available hotels will come up. Choose the one you like and click the book a room button to complete the process.
This is a great video. I want to add that is when you use app for the first time you need to confirm your identity with your ID and credit card with the front desk. When I received the email offering this service I thought it was great but that one extra step negated the entire purpose of the app. I wanted to use the app so that I would be informed when my room was ready but since that would not happen without a visit to the hotel it soured me on the entire experience. A simple reminder of the requirement in the email would have been appreciated so that I could have made an informed choice. Also even though I went to the hotel first thing in the morning to do this apparently my credit card did not go through (no one said anything)so I still could not access when my room was ready(I still had to call to see when it would be ready). The credit card problem was not mentioned until I had my regular keys and was headed to my room at which point I provided a different card to be on the safe side. I may use it in the future but it is doubtful.
But that seems like a problem specific to you or your credit card. If there had been no issue with your card, you would not have needed to visit the desk.
Also, it is possible the app requires an initial desk visit to verify your identity (which makes sense) and then you never have to do that again.
Last comment is that not every property uses the system and not every property uses it the same way. So the property you visited may have different rules than every other location.
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@@FreddySherman -How is that specific to my credit card when ALL first time users must present the credit card you used to make the reservation along with my ID? Why did they not check the credit card before telling me I was all set? If the credit card did not go through why was I told it was all fine? If payment was necessary for the app to work then it was the worker who was at fault. I had keys to room and headed towards the elevator before they realized there was an issue with the card( I travel extensively and I have NEVER been given keys before payment was complete and it was two different workers who failed to notice the issue-all it took was to use a different card). I don't know how you get a problem with the credit card with the criteria for all first time users using the app to present the card and ID? If I had been told about having to present the card and ID before the app worked I would have not bothered with the app and digital key since having to make that extra trip made the app unnecessary. I am not saying the program is not good but I prefer knowing all details before hand. Not everyone is driving their own car like I was and are able to swing by the hotel beforehand. And the "problem" with the credit card was only at the hotel.
@@macconmara7252 I'm sorry you had a problem! But if the problem is with your card (like there's a fraud alert, missed payment, etc.) then of course they would flag the transaction, as your card was denied. That is unique to you and someone else at that hotel would not have had to go to the desk.
I was suggesting, and I don't know if this is the case, that Hilton overall or this specific hotel requires a visit to the front desk once, and then never again. And yes, if this was the rule, they should let you know in advance.
Seems like a call to the hotel itself before your arrival may have told you all the details about the digital key procedures at that specific property. I always suggest people do that as each individual hotel seems to have different procedures.
@@FreddySherman -You really don't get it do you? The day I got to town-yesterday-the app told me I had to go to the hotel and show my credit card and ID. I did call the hotel I was staying at as well as the 800 number for customer service and both told me that was the policy for first time users to prevent fraud. I understand that but all I would have liked was for that detail to be in the email sent to me inviting me to use this app. Hilton approached me for this program and I thought it would be great since was getting into town very early that during the day and I could use the app to see when my room was available. Sometimes they room is available early in the morning sometimes late afternoon. I don't know when you first used this feature but as of yesterday if you are new to the app they want to make sure you are you. Otherwise someone could steal you information and then without having to check in at the front desk( at all hotels in the U.S. you are not getting a room without a credit card or ID-even with cash they want a back up credit card)they can go straight to the room. That is how it should be but all I wanted was a heads up so that I would have known about the extra trip to show my card and ID. It is nothing unique to me, my credit card or even Hilton it is basic security. . As for the credit card-what are you talking about? I was heading to my room before the person at the front desk realized there was a problem. Perhaps it was a glitch in their system but a competent person does not give the keys to a room until payment is received. It was the same credit card I used to reserve the room and the payment went through then so it never should have been rejected at the hotel. I used another card and will get refunded for the charge for when I reserved the room. Maybe they tried putting the payment through twice and that alerted the bank who issued the card. I did not think to ask the bank that when I called. You are hung up on this credit card issue. Things like that happen all of the time. Maybe you need to travel more if you think this experience is so weird because I can assure it is not. Things happen. I thought I would share my experience so that another first time user would get a heads up. There is nothing wrong with the program or with Hilton I just prefer to have ALL INFORMATION up front so I know what I am facing. Now I am off to enjoy my evening.
@@macconmara7252 Yes, I agree, you should have been told of the requirement to check in at the desk on your initial arrival.
But if you did not have issues with your card, would you still have had to go to the front desk?
So if you have 2 guests can the 2nd one also get a digital key?
Excellent question. I checked the Hilton website and I believe the answer is no, although it is a feature they say is "coming soon". You have to be a Hilton Honors member to use the digital key and it will only work on the phone of the member who made the reservation. You would have to stop at the front desk for a second, traditional key for the other person.
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Thank you for your answer. One clarification though - my wife is the Hilton Honors account owner but for this trip, only my son and I are going. I downloaded the app to my phone and logged in with her account and it worked fine.
@@neallerner3009 Yes, because it's her account. But you can't have two digital keys for the same room, only one digital key and one standard one. So if your wife was with you, you could not have had the key active on both phones as the system would recognize two devices logged into the same HH account.
Got it! Thank You!
@@FreddySherman that’s actually false
Great thank 👍
I really liked using it.
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Did it ask for any type of age requirement or proof of age? I’m staying there tomorrow for senior week.
No it didn't ask about that. But you need to have a HIlton Honors account with a credit card attached to it, and for that you might need to be 18. Also, for senior week, they may have different procedures in place.
@Remy Buxaplenty You should call the property directly to confirm they even use the system as some do not. I believe a debit card would work, you put it on your Hilton Honors account so I would think that is OK. I don't remember the app asking for my ID. I guess they assume if you have access to the phone, the Hilton Honors account and the credit card, you must be legit.
Some properties have different rules and on your first arrival, they may require you to go to front desk and show ID. Some properties allow direct access to the room with the app without needing to show ID or go to the front desk. Thats why its best to call ahead to confirm
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@Remy Buxaplenty to do what? You only need to be a basic Hilton Honors member to use the app and the contactless check in experience. You do not need any gold or diamond status. I am only a basic member and you can see in the video, I used it!
Hilton properties are too nice to let a bunch of high school kids stay there unsupervised
@Remy Buxaplenty the app might tell you go to the front desk where they'll ask for an ID and maybe the credit card
Does it ask you a picture of your Id?
The first time you use it it will make you go to the front desk and show your ID. But you don't have to put your ID into the app because it's on your phone so it's working by whose phone it is. Thanks for watching and please subscribe to my channel.
It's no Valley Lodge
What is Valley Lodge?
@@FreddySherman never seen Manos, have you you?
@@nomadcowatbk I had never seen it but I looked it up and now I know about it and understand your comment.
But in the movie, they never make it there, right?
What car is that in the beginning?
That's the new Ghost, the 2021 Rolls-Royce Ghost.
@@FreddySherman nice!
@@americanbeauty171 Thanks for watching!!
Well I guess underaged people will have no issue with ID now.
Interesting comment. You do need to be an adult to have and use the Hilton Honors app, it requires a credit card in your own name to book the room.
Now you could book the room and then give your phone or tablet to someone underage, but they would need full access to your device. If they had your device, then yes, they could check-in via the app and access the room without showing ID.
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Camera work is lacking
Commenting skills are lacking. Thanks for watching the video.
Fauxvid hoax lol
They started doing this along time before the pandemic, my strange friend.
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